Kitchen Nightmares (2007–2014): Season 7, Episode 8 - Zayna Flaming Grill: Part 2 - full transcript
Can Ramsay pull Fayna's head out of her butt, or will the business and family go up in flames?
PREVIOUSLY
ON KITCHEN NIGHTMARES...
CHEF RAMSAY WAS BACK
IN SOUTHERN CALIFORNIA.
HOLY CRAP.
BUT IT WAS FAR
FROM A DAY AT THE BEACH.
WHAT YOU'RE DOING
IS SO WRONG.
NO.
ZAYNA FLAMING GRILL
MAY HAVE BEEN A DREAM OF FAY AND
HER PARTNER AND NIECE BRENDA...
LET'S ROCK AND ROLL.
BUT THIS MEDITERRANEAN
RESTAURANT
IN REDONDO BEACH HAS BECOME
A TRUE NIGHTMARE.
WHEN I PUT THE MEAT SOMEWHERE
IN THE GRILL, DO NOT MOVE IT!
RIGHT FROM THE BEGINNING,
THIS PARTNERSHIP
RIGHT FROM THE BEGINNING,
THIS PARTNERSHIP
WAS TROUBLED WITH MANY ISSUES.
IT'S DONE.
YEAH, IT WAS ON THAT SIDE.
IT'S ON.
FAY CLAIMS THAT NOT ONLY WILL
THE RESTAURANT
NOT FUNCTION WITHOUT HER...
- WHAT?
- BUT THAT SHE IS
THE ONLY ONE PUTTING IN
A REAL EFFORT.
I JUST WANT MORE HELP.
BRENDA CLAIMS FAY IS A MARTYR...
YOU DON'T LET ANYBODY
HELP YOU.
NOT WILLING TO LET
ANYONE HELP...
YOU'RE NOT BEING SHOWN
THE RECIPES?
NO.
AND THAT IS WHY
SHE HAS GIVEN UP.
I'M GONNA GO SIT DOWN
IN MY BOOTH.
BOTH OWNERS DID AGREE
THAT THEIR FOOD WAS EXCELLENT.
BOTH OWNERS DID AGREE
THAT THEIR FOOD WAS EXCELLENT.
CHEF RAMSAY, THERE IS NO WAY
HE WOULD DISLIKE MY FOOD.
BUT IT DIDN'T TAKE LONG
FOR CHEF RAMSAY TO REALIZE...
- IT'S GROSS.
- THAT IT WAS ANYTHING BUT.
IT LOOKS LIKE SOMEONE'S PUKED UP
ON MY PLATE.
AW, COME ON.
WHEN GORDON GAVE THEM
A WAKE-UP CALL
ON THE FOOD...
ALL YOU'RE DOING IS DAMAGING
YOUR BUSINESS.
I NEED HELP.
FAY REFUSED TO TAKE ANY
OF THE BLAME.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
THAT'S NOT TRUE.
WHICH LED TO THE STAFF
PLAYING THE BLAME GAME.
IF YOU WANT TO START POINTING
FINGERS, BRENDA,
AFTER YOU SWEPT,
IT'S BEEN DIRTY.
SERVER AMEL POINTED OUT
FAY'S STUBBORNNESS.
SERVER AMEL POINTED OUT
FAY'S STUBBORNNESS.
I'VE OFFERED TO CUT CHICKEN
MULTIPLE TIMES,
AND I WAS TOLD THAT
I WASN'T ALLOWED TO DO IT.
I OFFERED.
NO, SHE NEVER DID.
AND FAY DISAGREED
WHOLEHEARTEDLY.
THAT'S NOT TRUE.
AT DINNER SERVICE...
ALL THE CHICKEN IS DONE.
THE FIGHTING
IN THE KITCHEN CONTINUED.
BRENDA, PUT MORE CHILI.
THAT'S WHY I CUT
THESE JALAPENOS.
USE THEM.
WHATEVER.
AND CUSTOMERS WERE DISAPPOINTED
WITH WHAT
THEY WERE RECEIVING.
THAT'S DISGUSTING.
INCLUDING
A MEDITERRANEAN STAPLE,
THE HUMMUS.
MY APOLOGIES.
CHEF RAMSAY SET OUT TO PROVE
HOW SUBSTANDARD
THEIR FOOD REALLY IS...
LADIES, THERE WE ARE.
SOME FRESH HUMMUS.
BY GIVING CUSTOMERS
STORE-BOUGHT HUMMUS...
BY GIVING CUSTOMERS
STORE-BOUGHT HUMMUS...
WHICH TEMPORARILY...
PLEASED MANY OF THE DINERS.
BUT UNFORTUNATELY...
THIS CHICKEN WAS JUST NASTY.
THE HUMMUS WAS JUST ONE
OF MANY PROBLEMS.
OH, NO.
SHE SAID SHE DIDN'T
LIKE IT AT ALL.
WHEN CHEF RAMSAY DID
AN INVESTIGATION...
UGH.
HE UNCOVERED TERRIBLE PRACTICES
IN THE REFRIGERATOR
AND FREEZER.
IT'S ALL FREEZER-BURNT.
HE ALSO FOUND
COUNTLESS CONTAINERS
FILLED WITH FROZEN FOOD.
CAN I SHOW YOU SOMETHING,
JUST TWO SECONDS?
SURE, SURE.
WHEN IT WAS TIME
TO CONFRONT FAY...
WHEN IT WAS TIME
TO CONFRONT FAY...
GET REAL.
I AM.
NO, YOU'RE NOT.
AT FIRST,
SHE REMAINED IN DENIAL.
NO.
THEN SUDDENLY...
I FEEL LIKE
I'M HANGING BY A THREAD.
SHE REALIZED HOW DEEP A HOLE
SHE HAS DUG FOR HERSELF.
I'VE BEEN PRAYING AND SAYING
TOMORROW WOULD BE A BETTER DAY.
NOW, WITH FAY
COMPLETELY OVERWHELMED...
THAT BETTER DAY IS NOT COMING.
CHEF RAMSAY HAS SERIOUS DOUBTS
ABOUT WHETHER A TURNAROUND
IS EVEN POSSIBLE.
THIS IS CRAZY.
THIS IS CRAZY.
IT'S THE EXPLOSIVE CONCLUSION
OF ZAYNA FLAMING GRILL.
I EVEN TOLD YOU,
"WRITE DOWN WHAT I TELL YOU."
ONE TIME!
ARE YOU KIDDING ME?
THE FIGHTING ACTUALLY ESCALATES.
NOBODY WANTS TO HELP HER
BECAUSE SHE'S SO CRITICAL!
AND NO ONE IS BACKING DOWN.
GO. GO.
DON'T TALK TO ME LIKE THAT.
GO!
CHEF RAMSAY IS STUCK
IN THE MIDDLE
OF A SEEMINGLY HOPELESS
RESTAURANT.
FAY. FAY.
SHE WON'T CHANGE, AND THERE'S
NO QUESTION ABOUT IT.
WILL HE BE ABLE
TO HELP FAY AND BRENDA
RESOLVE THEIR DIFFERENCES?
FAY HAS SHUT DOWN.
OR WILL ONE OF THEM...
YOU...
OR WILL ONE OF THEM...
YOU...
BE FORCED TO LEAVE THE BUSINESS?
ARE GOING HOME.
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
I DON'T THINK YOU UNDERSTAND
HOW FAR YOU'VE SLIPPED.
GET REAL.
GET REAL.
I AM.
NO, YOU'RE NOT.
WHY AREN'T YOUR CUSTOMERS COMING
BACK TO YOUR RESTAURANT, FAY?
I DON'T KNOW.
TONIGHT WAS A SHOCK TO ME.
LIKE, WOW.
WHY EVERYTHING
IS COMING BACK?
THERE ARE CERTAIN PLATES I'M
VERY PROUD OF, AND IT CAME BACK.
BUT IT'S NOT GOOD ENOUGH.
WHAT YOU'RE DOING
IS SO WRONG.
FLAMING GRILL, IT'S NOT.
EXTINGUISHED GRILL, IT IS.
AND THE PROBLEMS, FAY,
ARE INSIDE.
AND THE PROBLEMS, FAY,
ARE INSIDE.
DO YOU WANT THIS BUSINESS
TO CONTINUE?
I FEEL LIKE
I'M HANGING BY A THREAD.
I'VE BEEN PRAYING AND SAYING
TOMORROW WOULD BE A BETTER DAY.
THAT BETTER DAY IS NOT COMING.
THAT BETTER DAY IS NOT COMING.
I'M DONE.
I JUST HAVE NOTHING ELSE.
I CAN SEE THE SADNESS.
I'M SO SORRY.
I'M JUST OVERWHELMED.
I'M JUST OVERWHELMED.
NO, NO,
PLEASE DON'T BE OVERWHELMED,
BUT JUST ANSWER THIS FOR ME.
DO YOU WANT TO CONTINUE?
I DO.
THIS IS ALL I HAVE.
I'M JUST BURNED OUT.
I OVERWORK.
I KNOW.
BUT ARE YOU 100% SURE
THAT YOU WANT TO CONTINUE
IN THIS BUSINESS?
I DO.
I DO.
I LOVE WHAT I DO.
TONIGHT IT DIDN'T SHOW
BECAUSE I REALLY DIDN'T LOVE
THE WAY THINGS WERE GOING.
OKAY, UM...
I'M GETTING OUT OF HERE.
I WANT YOU TO CHANGE
YOUR ATTITUDE,
BECAUSE IF YOU CAN'T CHANGE
WHAT YOU'RE DOING,
WE HAVE NO CHANCE IN TRYING
TO CHANGE THIS RESTAURANT.
YES.
I HOPE TO SEE YOU TOMORROW.
THANK YOU, SIR.
THIS IS IT.
THIS IS MY LIFE.
AND IF IT DOESN'T WORK...
I DON'T KNOW WHAT TO DO.
YOU GOT TWO SECONDS?
UH, YEAH, THAT WAS ROUGH.
ROUGH.
UH, YEAH, THAT WAS ROUGH.
ROUGH.
AND I'M GONNA CALL IT
AS I SEE IT.
YOU GUYS ARE JUST GOING
THROUGH THE MOTIONS.
AND WHEN SOMETHING GOES WRONG,
YOU FALL OUT WITH YOUR AUNTIE,
SHE FALLS OUT WITH YOU,
AND ALL OF A SUDDEN,
YOU THEN JUST GO
BACK INTO YOUR OWN CORNERS.
AND THE ONLY PEOPLE SUFFERING
ARE THE CUSTOMERS.
ALL NIGHT LONG, THE PROBLEMS ARE
ON THE OUTSIDE.
THE PROBLEMS ARE THE CUSTOMERS.
IT'S NEVER INSIDE.
AND WE NEVER, EVER
LOOK OBJECTIVELY
AND UNDERSTAND HOW BAD WE ARE.
RIGHT.
BUT EVERYONE'S WALKING AROUND
IN DENIAL.
IT WAS HARD TO HEAR.
UH-HUH.
I'M NOT UPSET
BECAUSE I'M IN DENIAL.
I'M NOT UPSET
BECAUSE I'M IN DENIAL.
I'M JUST UPSET
BECAUSE THIS IS
THE FIRST TIME
WE'VE ENCOUNTERED THIS.
I'M NOT TRYING TO RUB
YOUR FACE IN IT...
RIGHT.
BUT TONIGHT, THREE TABLES
STARTED COMPLAINING
ABOUT THE HUMMUS.
I RAN 100 METERS UP THE ROAD.
I STORE-BOUGHT IT,
CAME BACK THROUGH THE KITCHEN,
PRESENTED IT.
THEY LOVED IT.
I'M TRYING TO GET THAT MESSAGE
THROUGH TO YOUR AUNT.
WHEN CUSTOMERS THINK THAT
A STORE-BOUGHT HUMMUS IS BETTER
THAN WHAT
YOU JUST SERVED THEM
AND CHARGED THEM
THREE TIMES THE MONEY,
AND CHARGED THEM
THREE TIMES THE MONEY,
THAT'S HOW FAR
WE'VE SLIPPED.
AND DO YOU KNOW WHAT?
IT'S SAD IN THERE.
IT IS SO SAD.
I'VE GOT A QUESTION FOR YOU.
SURE.
DEEP DOWN INSIDE,
FROM THE BOTTOM OF YOUR HEART,
DO YOU WANT TO SERIOUSLY
CONTINUE RUNNING THIS BUSINESS?
I DEFINITELY DO.
DO YOU?
YES, I DO.
100%?
OKAY.
I'LL SEE YOU IN THE MORNING.
OKAY.
GOOD NIGHT.
GOOD NIGHT.
MM.
YOU'RE OKAY?
EVERYTHING FOR THE BEST.
OH, DON'T CRY.
WE NEED TO MAKE IT BETTER.
INSTEAD OF POINTING
THE FINGER,
CAN WE COME UP WITH A LIST
OF THINGS THAT YOU COULD DO
TO IMPROVE?
I THINK THAT'S ACTUALLY
A REALLY GREAT IDEA.
NO, I ACTUALLY WANT TO GO.
I'M REALLY TIRED.
I'M FRUSTRATED.
IN FAY'S MIND, SHE THINKS
THAT WE'RE THE PROBLEM
AND THAT WE MAKE MISTAKES
AND THAT WE'RE THE ISSUE.
BUT SHE'S THE CHEF,
SHE'S THE PREP.
SHE DOES EVERYTHING.
AND I BELIEVE 100%
THAT SHE WON'T CHANGE,
AND THERE'S NO QUESTION
ABOUT IT.
OKAY, EVERYBODY CLOCK OUT
AND GO HOME.
OKAY, EVERYBODY CLOCK OUT
AND GO HOME.
I'D LOVE TO FIX ALL THESE
PROBLEMS, BUT MY HANDS ARE TIED.
FAY HAS TO TRUST ME
AS A BUSINESS PARTNER
IN ORDER FOR THINGS TO CHANGE.
COMING UP...
THIS IS CRAZY.
THE FIGHTING INTENSIFIES.
DID YOU EVER ASK ME?
NO, BUT I'VE COME AND ASKED
TO HELP--
I HAVE ASKED.
AS THE STAFF REACHES
A BREAKING POINT...
SHE'S THIS.
ARE YOU KIDDING ME?
WOW.
AND FAY CONTINUES
TO HOLD HER GROUND.
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
AND WRITE DOWN
WHAT I TELL YOU.
ONE TIME TWO DAYS AGO,
THREE DAYS AGO!
STOP. STOP, STOP, STOP, STOP.
AND LATER...
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
CHEF RAMSAY MAKES
A DRASTIC DECISION.
YOU...ARE GOING HOME.
CHEF RAMSAY KNOWS THE ONLY WAY
HE CAN MOVE FORWARD WITH FIXING
THE RESTAURANT...
LET'S COME OUT OVER HERE.
IS THAT HE FIRST MUST FIND
A WAY
TO GET BRENDA AND FAY
ON THE SAME PAGE.
HE BEGINS THE DAY
WITH A STAFF MEETING,
WITH THE GOAL OF CLEARING
THE AIR.
LAST NIGHT, I SAW YOU,
FAY, BURNT OUT,
FEELING ALONE, ISOLATED,
AND YOU SAW NO LIGHT
AT THE END OF THE TUNNEL.
I UNDERSTAND HOW OFTEN YOU'RE
TELLING ME HOW HARD IT IS,
I UNDERSTAND HOW OFTEN YOU'RE
TELLING ME HOW HARD IT IS,
AND YOU'RE ON YOUR OWN.
I GET ALL THAT.
I GOT THAT YESTERDAY.
BUT LAST NIGHT,
I WATCHED EVERYTHING.
AND YOU WORK, TALK, AND PERFORM
LIKE SOMEONE THAT'S GIVEN UP.
LAST NIGHT,
I WENT INTO THE KITCHEN
AND JUST TOOK A FEW NOTES.
THERE MUST BE
THREE TO FOUR WEEKS' WORTH
OF PREP FROZEN SOLID IN THERE.
IT'S ALL FREEZER-BURNT.
THAT'S SUPPOSED TO BE BEEF.
SURE.
DO YOU KNOW IN THAT FREEZER
THERE'S CONTAINERS STACKED
THIS HIGH FULL OF PREP?
YOU'VE PREPPED SO FAR
IN ADVANCE, IT'S FREEZER-BURNT.
YOU'VE PREPPED SO FAR
IN ADVANCE, IT'S FREEZER-BURNT.
THEN I LOOK AT THE
REFRIGERATION UNIT IN THERE,
AND IT IS BEDLAM.
THE FRESH STUFF
IS AT THE FRONT,
AND THE OLD STUFF
IS AT THE BACK.
YOU DON'T--
THIS IS SO DIFFICULT.
I'M NOT GOING TO EMBARRASS YOU
AND BRING OUT
THE YELLOW
AND THE ROTTEN PARSLEY.
OKAY.
SO YOU KNOW WHAT'S IN THE BACK
OF THE FRIDGE?
YES.
WELL, WHAT I WANT
TO TALK ABOUT
THIS MORNING IS,
WHY IS IT LIKE THAT?
LACK OF HELP.
LACK OF--
YOU'RE FREEZING IT
FOR THE LACK OF HELP?
YOU'RE FREEZING IT
FOR THE LACK OF HELP?
YES.
FAY, BEFORE I CAN GO
ANY FURTHER FORWARD,
LET ME ASK YOU THIS.
DO YOU THINK THAT YOU'RE
THE ONLY ONE THAT'S ACTUALLY
WORKING AND PREPPING
IN THIS RESTAURANT?
YES.
THEY CAN CALL ME A LIAR
IF THEY WANT TO.
THEY COME HERE,
DO THEIR SHIFT.
I FEEL LIKE THEY'RE HERE
TO MAKE THEIR TIPS AND LEAVE.
RIGHT.
THAT'S HONEST TRUTH.
THAT'S HOW I FEEL ABOUT THEM.
SO WHO WAS THE FIRST PERSON
THAT LITERALLY GAVE UP?
SO WHO WAS THE FIRST PERSON
THAT LITERALLY GAVE UP?
YOUR SON?
YOUR NIECE?
BRENDA.
BRENDA?
IS THAT TRUE?
YOU SIT THERE IN SILENCE.
I SIT HERE IN SILENCE
BECAUSE I KNOW THE TRUTH.
I KNOW THAT I'VE STEPPED UP
SO MANY TIMES.
I DO.
BUT SHE HAS OTHER PEOPLE
BUT SHE HAS OTHER PEOPLE
WHO OFFER TO DO IT.
I TRY TO HELP, BUT--
I DON'T LIKE AMEL TO BE
IN THE KITCHEN BECAUSE SHE CRIES
ABOUT EVERYTHING AND LITTLE
THING, AND SHE ALL DAY...
- ALL DAY.
- NO. NO.
YES, SHE DID.
- BURNED HERSELF WITH HOT WATER.
- ONCE.
POKED HERSELF WITH KNIFE.
EVEN CUTTING LEMON
FOR HER ICED TEA.
I HAVEN'T POKED MYSELF
WITH A KNIFE.
SHE'S DENYING THIS RIGHT NOW
BECAUSE SHE DOESN'T--
I'M NOT--
LET ME FINISH.
I FEEL RESPONSIBLE
FOR HER ASKING FOR BANDAGE
ALL THE TIME, AND I DON'T WANT
BLOOD IN THE FOOD.
I DON'T WANT
THE DRAMA ITSELF.
I DON'T WANT
THE DRAMA ITSELF.
AMEL COMPLAINS ABOUT BEING HERE
AFTER 9:00.
SHE GIVE ME AN ATTITUDE FACE.
IT WAS 10:30 AT N--
BUT IT WAS HER TIME
TO GO OUT WITH HER BOYFRIEND
WAITING FOR HER OUTSIDE.
SHE'S THIS.
ONLY TALK.
NOT--NOT DO.
RIGHT.
AND WHEN I SAY THAT TO HER,
SHE TAKE IT AS I'M MEAN,
I'M THE BIGGEST "B"
THAT SHE EVER SEEN.
DO YOU TRUST HER?
I-I DO.
SHE'S AMAZING HELP.
SHE JUST SAID SHE DOESN'T.
SHE'S A VERY GOOD WORKER.
SHE JUST SAID SHE DOESN'T.
SHE'S A VERY GOOD WORKER.
I'M CONFUSED.
"I TRUST HER,
BUT I DON'T TRUST HER."
DOES SHE NOT WELCOME HELP?
OH, NOT FROM ME WHATSOEVER.
I THINK WHEN SHE'S DRAINED,
SHE ACCEPTS THE HELP.
BUT SHE HAS TO REACH
THAT LEVEL.
CAN I SAY WHY?
WHY I DO THAT?
GO AHEAD.
I HEAR COMPLAINT FROM BRENDA
ALL THE TIME
BECAUSE SHE WANTS OFF.
SHE NEEDS HER TIME OFF.
THAT'S NOT
WHAT BRENDA'S SAYING.
LOOK AT BRENDA.
FAY, I TELL YOU WHEN I HAVE
A FAMILY EVENT TO GO TO,
AND I SLIP OUT OF HERE
FOR AN EXTRA DAY,
AND I SLIP OUT OF HERE
FOR AN EXTRA DAY,
- I FEEL GUILTY.
- I KNOW YOU'VE SAID THAT.
AND I'VE EXPRESSED THAT TO YOU
SO MANY TIMES.
- I DID.
- I FEEL GUILTY.
I TELL YOU WHY.
I DON'T LIKE TAKING TIME OFF.
I TELL YOU WHY.
AND IT'S BECAUSE--
I TELL YOU WHY,
AND I WANTED YOU TO HAVE
FUN AND ENJOY FAMILY
WHEN YOU'RE OUT OF HERE.
EXACTLY.
SO YOU DON'T COME
WITH THAT BURDEN
AND THAT LOOK AGAIN
LIKE YOU DON'T WANT TO BE HERE.
AND I DON'T WANT YOU TO HAVE
THAT SAME LOOK EITHER, FAY.
HOW MANY TIMES--NO.
HOW MANY TIMES HAVE I TOLD YOU--
FAY, WAIT A MINUTE.
EVERYBODY'S FREE.
HOW MANY TIMES HAVE I ASKED YOU,
HOW MANY TIMES HAVE I ASKED YOU,
"PLEASE TAKE AN EXTRA TIME OFF.
GO HOME FOR A FEW DAYS."
AND I DO!
I DO ANYTHING
THAT YOU ASK ME TO DO.
YOU TELL ME TO ROAST
THE EGGPLANT AND PEEL IT, I DO.
"ASK."
"ASK."
BECAUSE UNLESS I ASK YOU
TO PLEASE LET ME DO SOMETHING,
LET ME HELP YOU OUT,
UNLESS I DO,
YOU DON'T TELL ME,
"HEY, COME BACK HERE
AND HELP ME."
I MAKE A LIST.
HOW MANY TIMES?
AND I LEAVE IT,
90% OF THE TIME,
I END UP WITH--
90%--99% OF THE TIME,
IT'S DONE!
WHEN I HAVE LUNCH
AND I HAVE TO SERVE.
NO, 99% OF THE TIME, IT'S DONE.
HONEST TO GOD.
NO, 99% OF THE TIME, IT'S DONE.
HONEST TO GOD.
AND IF IT'S NOT DONE, IT'S
BECAUSE I WAS BUSY ON THE LINE.
THAT'S THE ONLY TIME
STUFF DOESN'T GET DONE.
I HAVE MANY TIMES
WALKED IN THE BACK, SHE SAYS,
"I HAVE A LOT OF PREPARATION."
"WHAT CAN I HELP WITH?"
I'LL PUT FRICKIN' GLOVES ON,
AND I'LL PULL OUT
A CUTTING BOARD AND A KNIFE.
"TELL ME HOW TO DO IT.
SHOW ME HOW TO DO IT."
UNTIL WE GET A PHONE CALL
AND WE LEAVE THE KITCHEN,
NEVER COME BACK.
I AM SO CONFUSED.
THEY'RE SAYING--
BUT I AM!
I GO THROUGH THE SAME STUFF
YOU DO.
I MEAN, I'M NOT SITTING HERE,
FRICKING LEG OVER LEG,
DOING NOTHING.
FRICKING LEG OVER LEG,
DOING NOTHING.
SO WHY DOES FAY HAVE TO PREP
FOR YOU WHEN IT'S HER DAY OFF?
BECAUSE SHE FEELS THAT SHE NEEDS
TO SEASON THINGS,
THAT SHE NEEDS TO CUT THINGS,
AND IT HAS TO BE DONE BY HER.
WHY, THOUGH?
YOU'RE COOKING THEM.
YOU'RE COOKING THEM.
IT'S LIKE, YOU CAN'T TRUST
YOUR FAMILY, WHO CAN YOU TRUST?
IT'S NOT A POINT OF TRUST.
IT'S A POINT OF EVERYONE,
THEY WANT THEIR TIME OFF.
SO THEY DON'T WANT TO BE HERE
AS MUCH AS YOU DO.
IT'S NOT--
EVEN YOUR 50% PARTNER.
YES.
- WOW. WOW.
- THAT'S NOT TRUE.
THAT IS SO NOT TRUE.
THAT'S TRUE.
MAYBE EVERYBODY'S ASSUMING,
MAYBE EVERYBODY'S ASSUMING,
ASSUMING THAT I DON'T WANT
TO BE HERE
OR SHE DOESN'T WANT TO BE HERE,
NOBODY WANTS TO BE HERE.
IT'S NOT VOICED.
RIGHT.
NOTHING'S VOICED.
THERE'S POOR COMMUNICATION.
I CAN SEE THAT.
THIS IS CRAZY.
ANY OF YOU, ANY OF YOU,
SHOWED UP
AN HOUR EARLIER JUST TO GET
YOUR--EVEN YOUR OWN THING GOING?
I SHOW UP EARLY A LOT,
ACTUALLY.
I NEVER--
I HAVE YOUR TIME CARD.
OKAY, YOU HAVE MY TIME CARD--
THEN YOU KNOW
I'M AT LEAST
10 TO 20 MINUTES EARLY--
YOU'RE NEVER HERE 20, 30, 40,
ONE HOUR EARLY.
YOU'RE NEVER HERE 20, 30, 40,
ONE HOUR EARLY.
BECAUSE I DON'T NEED
TO BE HERE AN HOUR EARLY
BECAUSE I NEED TO TAKE CARE
OF MY DINING ROOM.
THAT IS THE JOB
THAT YOU HAVE GIVEN ME, SO I DO.
DID YOU HEAR THAT?
SHE TAKE CARE
OF HER DINING ROOM,
WHICH LOOKS LIKE THIS
ALL THE TIME.
WHY DO YOU FEEL
SO UNCOMFORTABLE
THAT THE NIGHT
BEFORE YOU TAKE YOUR DAY OFF,
YOU HAVE TO CONTROL THEM
WITH EVERYTHING THAT YOU DO?
WHY HAS IT GOT THAT BAD?
NOBODY STEPPED IN.
NOBODY STEPPED IN?
EVEN WHEN THEY WOULD ASK.
SHE WON'T LET US!
BRENDA--
BRENDA'S OFFERED,
EVERYBODY'S OFFERED,
AND SHE WON'T TEACH ANYBODY
BECAUSE SHE WANTS TO DO IT.
WHEN SHE COMPLAINS
AND STUFF LIKE THAT,
WHEN SHE COMPLAINS
AND STUFF LIKE THAT,
SHE DOESN'T ALLOW ANYBODY
TO DO ANYTHING!
I EVEN TOLD YOU
BRING A DAMN PIECE OF PAPER
AND A PEN AND WRITE DOWN
WHAT I TELL YOU!
ONE TIME, TWO DAYS AGO,
THREE DAYS AGO!
ARE YOU KIDDING ME?
DON'T EVER USE THAT WORD
WITH ME, EVER!
I MEAN IT.
DO NOT EVER USE
THIS LANGUAGE WITH ME.
IT'S ALL ABOUT MY LANGUAGE,
BUT YOU'RE NOT LISTENING
TO WHAT I'M TRYING
TO SAY BEHIND IT.
NO, I'M TRYING.
FOR THE LAST FOUR, FIVE,
SEVEN YEARS YOU WERE HERE,
DID YOU EVER ASK ME TO COME
AND WRITE THINGS DOWN?
NO, BUT I'VE COME AND ASKED
TO HELP IN THE KITCHEN.
THAT'S IT.
THAT'S A NO.
THAT'S IT.
THAT'S A NO.
YOU CAN ASK HER.
I'VE ASKED--
WHEN YOU ASKED,
I TOLD YOU TO COME AND BRING
A PIECE OF PAPER AND PEN
AND WRITE EXACTLY
WHAT I'M DOING.
NO, YOU DIDN'T,
YOU TOLD ME THAT THREE DAYS AGO
WHEN WE WERE MAKING SALMON.
THAT WAS THE ONLY TIME
YOU'VE EVER SAID
ANYTHING LIKE THAT.
THAT WAS NOT THE ONLY TIME...
WHATEVER.
AND I TOLD YOU DO NOT USE
THAT LANGUAGE WITH ME
FOR THE SECOND TIME.
WHATEVER.
I'VE OFFERED SO MANY TIMES.
YOU'VE BEEN HERE FOR YEARS.
IF YOU WERE SO SMART,
WHY YOU DIDN'T COME NEXT
TO ME ONE DAY AND SAID,
"YOU KNOW WHAT?
I LIKE WHAT YOU'RE DOING..."
I DID, I STAND IN THE KITCHEN
AND WATCH YOU CUT MEAT...
"WOULD YOU PLEASE TEACH ME?"
AND YOU TELL ME TO SHUT UP
AND GET OUT.
NO, THAT'S NOT TRUE.
THAT'S A LIE.
OKAY.
OKAY.
WHAT STARTED OUT
AS A STAFF MEETING
TO CLEAR THE AIR...
I GO THROUGH
THE SAME STUFF YOU DO!
HAS ERUPTED
INTO A SCREAMING MATCH
BETWEEN FAY AND THE STAFF...
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
AND WRITE DOWN
WHAT I TELL YOU.
ONE TIME, TWO DAYS AGO!
ARE YOU KIDDING ME?
WITH FAY HOLDING ON
TO HER BELIEF THAT NO ONE
IS COMMITTED...
SO THEY DON'T WANT TO BE HERE
AS MUCH AS YOU DO?
YES.
WOW.
AND THE STAFF HOLDING ON
TO THEIR BELIEF...
NOBODY WANTS TO HELP HER
BECAUSE SHE'S SO CRITICAL
OF THE WAY YOU DO HELP HER!
OF THE WAY YOU DO HELP HER!
THAT FAY IS ACTUALLY UNWILLING
TO ACCEPT HELP FROM ANYONE.
OKAY, STOP.
STOP, STOP, STOP, STOP, STOP.
DON'T YOU WANT
TO BE CONSISTENT?
YEAH, OF COURSE.
YEAH, NATURALLY.
BUT WHAT IS IT THAT YOU
STRUGGLE WITH TO TEACH THEM?
I TRY.
OH, NO, I DON'T THINK
YOU'RE TRYING ENOUGH.
SHE DOESN'T HAVE THE PATIENCE
TO TRAIN SOMEBODY.
IF SHE DOES, SHE'LL SHOW YOU,
AND THEN SHE'LL SAY, "DO IT."
AND THEN IF YOU DO IT, AND IT'S
NOT PERFECT THE WAY SHE WANTS,
SHE'LL GET SO FRUSTRATED,
AND SHE'LL YELL AT YOU
TO THE POINT WHERE IT'S JUST--
YOU FEEL OVERWHELMED
YOURSELF, AND--
DID I EVER DO THAT WITH YOU?
YES.
THAT'S NOT TRUE.
THAT'S NOT TRUE.
MARK, IS THAT TRUE?
SHE HAS A HARD TIME
TRUSTING PEOPLE.
FAY TOLD ME YESTERDAY,
IF YOU WERE NOT FAMILY,
ONE, TWO, THREE, FOUR OF YOU
WOULD BE FIRED.
NOW...
YES.
WHY CAN'T YOU TRUST THEM
TO RUN THIS BUSINESS?
I CAN.
- YOU CAN?
- I CAN.
OKAY, PROVE IT, PROVE IT.
NO, YOU NEED TO PROVE
THAT YOU HAVE THE TRUST.
I NEED TO WALK OUT
OF ONE, I--OKAY.
I NEED TO WALK OUT
OF ONE, I--OKAY.
I'M GONNA AGREE TO SOMETHING.
I'M GONNA LEAVE EVERYTHING
NOT DONE THE NIGHT BEFORE.
NOT DONE?
AND YOU WALK HERE, AND YOU ASK
TO BE SERVED FOOD
AND SEE WHAT YOU'RE GONNA GET.
STOP THERE.
DO YOU KNOW WHAT?
IT.
WE'RE GONNA OPEN FOR LUNCH.
I'D LIKE TO SEE YOU AND YOU
BEHIND THE LINE.
I'D LIKE TO SEE YOU AND YOU
IN THE DINING ROOM.
AND YOU ARE GOING HOME.
OKAY.
OKAY?
AND I WILL GIVE YOU FEEDBACK
ON HOW IT WENT.
AND I WILL GIVE YOU FEEDBACK
ON HOW IT WENT.
YOU'VE GOT 15 MINUTES.
LET'S GO.
15 MINUTES.
YOU HAPPY WITH THAT?
YES.
LET'S GO.
AH!
I KNOW I CAN DO THIS
WITHOUT FAY,
AND I WOULD LOVE
FOR HER TO SEE
THAT I AM CAPABLE OF DOING THIS,
AND I CAN RUN THE SHOW.
YEAH!
YOU OKAY?
I'M OKAY.
YOU SURE?
YES.
THIS IS HARD FOR YOU.
VERY.
YEAH?
TODAY IS GOING TO BE DISASTER.
I DON'T FEEL LIKE IT GOES
THE WAY IT'S SUPPOSED TO GO
WHEN I'M NOT HERE.
NOW, I WANT YOU TO JUMP
IN HERE.
NOW, I WANT YOU TO JUMP
IN HERE.
YEAH?
THEY'RE GONNA STRUGGLE
WITHOUT ME.
I HAVE A CONFESSION
FOR YOU.
YOU'RE NOT GOING HOME
REALLY.
I'D LIKE YOU TO SIT IN HERE
AND WATCH CAREFULLY,
BECAUSE I DON'T THINK
YOU REALLY KNOW
WHAT GOES ON IN YOUR RESTAURANT
WHEN YOU'RE NOT THERE.
MM-HMM?
OKAY.
LISTEN CAREFULLY.
I WILL.
PAY CLOSE ATTENTION
TO EVERYTHING YOU SEE.
OKAY.
OKAY, GOOD.
THANK YOU, SIR.
I'LL SEE YOU LATER.
THANK YOU SO MUCH.
RIGHT.
ALL RIGHT.
ALL RIGHT.
AMEL OR VANESSA,
DOES SOMEONE KNOW
HOW TO PUT THE RICE COOKER
ON COOK?
NO.
OH, MY GOD.
OH,.
WOW, MARK.
BRENDA, THIS IS COOKING,
RIGHT?
NUH-UH-UH-UH-UH-UH.
I'M HOLDING MY BREATH
FOR THEM.
WE'VE GOT CUSTOMERS
COMING IN, GUYS.
HELLO.
HI.
WELCOME TO ZAYNA FLAMING GRILL.
GO AHEAD AND HAVE A SEAT,
AND I'LL BE RIGHT WITH YOU.
NOW WHAT CAN I GET FOR YOU, SIR?
I'LL DO THE LAMB KABOB PLATE.
I'M GONNA TRY
THE BEEF SHAWARMA SANDWICH.
I'M GONNA TRY
THE BEEF SHAWARMA SANDWICH.
THE MUTABBEL?
YEAH.
SURE.
FIRST ORDER ON?
YEAH.
WHAT IS IT?
A MUTABBEL APPETIZER.
OKAY.
IF YOU CAN GET
THE SIDES FOR ME, MARK...
YOU GOT IT.
THE FIRST ORDERS ARE IN.
HOW ARE WE DOING
ON THE MEAT, MARK?
BEEF IS DONE.
KOFTA'S DONE.
EXCELLENT.
ONE PIECE OF LAMB
SHOULD BE COMING OUT
ANY MINUTE.
AND WITHOUT
FAY'S MICROMANAGEMENT...
ARE THOSE POTATOES READY?
IT NEEDS TO GO OUT
WITH THIS ORDER.
YEP, POTATOES READY.
ALL RIGHT.
BRENDA, WORKING ALONGSIDE MARK,
SEEMS TO HAVE THE KITCHEN
UNDER CONTROL.
THIS IS READY.
TABLE TWO.
THIS IS READY.
TABLE TWO.
HERE WE GO.
WE HAVE YOUR FALAFEL.
BEEF SHAWARMA SANDWICH
WITH ONIONS.
THANK YOU.
YOU'RE WELCOME.
AND THE LUNCH SERVICE IS OFF
TO A SOLID START.
I NEED
CHICKEN SHAWARMA STARTED.
TURN AROUND AND CHECK,
BRENDA,
BECAUSE THERE IS SHAWARMA
SITTING THERE FOR A WHILE.
MARK, LET ME KNOW WHAT'S READY,
SO WE CAN START DISHING.
CHICKEN'S ALMOST READY.
BEEF SHAWARMA'S ALMOST READY.
THE BEEF,
MAYBE TWO MORE MINUTES.
BEEF FOR THE BEEF SHAWARMA.
YOU HAVE A WHOLE PAN
THAT'S COOKED ALREADY.
COME ON, YOU GUYS.
USE THE COOKED ONE.
THIS CHICKEN IS DONE.
THIS CHICKEN IS DONE.
MAKE SURE THE SHAWARMA HAVE
NO OIL IN IT WHEN YOU DISH IT.
A LITTLE BIT MORE.
OH, MY GOD.
GO.
TABLE FIVE.
NOT--NO.
IT JUST SEEMS LIKE EVERYTHING
IN HERE IS OVER-OILED.
AH, PLEASE.
OKAY, SURE.
IT'S A BIT OVER-OILED?
IT JUST SEEMED
A LITTLE BIT OVER-OILED.
OIL?
OKAY, I'M SORRY.
OIL?
OKAY, I'M SORRY.
TABLE FIVE DOES WANT
THE KABOBS,
BUT THEY DON'T WANT
TO WAIT 20 MINUTES FOR IT.
IT'S GONNA BE A TEN-MINUTE WAIT.
OKAY, I'LL TELL THEM.
AS THE BUSY LUNCH SERVICE
CONTINUES WITHOUT FAY...
OKAY, WE'RE GETTING
BACKED UP.
PRESSURE IN THE KITCHEN
IS CLEARLY MOUNTING.
MAKE SURE YOUR CUSTOMERS
ARE HAPPY, GUYS.
I KNOW, MARK.
YOU DON'T HAVE
TO SAY THINGS LIKE THAT.
FAY'S SON MARK
AND OUTSPOKEN SERVER AMEL...
I CAN'T EVEN--
AMEL, I NEED TO MAKE
FLAMING POTATOES.
MOVE THAT.
CAN YOU--I--
ARE BEGINNING
TO BUTT HEADS.
GO DO SOMETHING ELSE.
DON'T WORRY
ABOUT TURKISH COFFEE.
I'LL GET IT DONE FOR YOU.
WE HEARD YOU, THANK YOU.
WHEN IT'S READY,
I'LL PUT IT ON THE COUNTER.
WE HEAR YOU, THANK YOU.
WE HEAR YOU, THANK YOU.
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
HEY, MARK.
WATCH YOUR MOUTH, RELAX.
SO I CAN'T--
SHUT UP.
MARK--
GO, GO.
WATCH IT.
DON'T TALK TO ME LIKE THAT.
GO!
COME ON, YOU GUYS.
GO!
WITHOUT THE STAFF'S KNOWLEDGE,
CHEF RAMSAY IS ATTEMPTING
TO SHOW FAY
THAT THE RESTAURANT
CAN RUN WITHOUT HER.
I DON'T THINK
YOU REALLY KNOW
WHAT GOES ON IN YOUR RESTAURANT
WHEN YOU'RE NOT THERE.
HE HAS SET UP
A STAKE-OUT VEHICLE
FOR HER TO OBSERVE.
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
- OH, MY GOD.
- AND ALTHOUGH BRENDA
SEEMS TO HAVE A FIRM GRIP
ON RUNNING THE KITCHEN...
ARE THOSE POTATOES READY?
IT NEEDS TO GO OUT
WITH THIS ORDER.
YEP, POTATOES READY.
ALL RIGHT.
MARK AND AMEL HAVE STARTED
TO BICKER AT EACH OTHER.
MOVE THAT.
MOVE THAT.
I DON'T--SO I CAN'T--
SHUT UP.
MARK--
GO, GO.
WATCH IT.
DON'T TALK TO ME LIKE THAT.
GO!
COME ON, YOU GUYS.
YOU OKAY?
YES.
I SWEAR TO GOD, I'M GONNA SHOVE
MY FOOT STRAIGHT UP HIS.
WHO?
MARK.
UH-OH.
SARCASM NEEDS TO STOP.
WELL, TALK--
IT'S CALLED COMMUNICATION.
BRENDA'S GETTING STRAIGHT
TO THE POINT WITH AMEL.
THIS IS REALLY HARD FOR ME.
WHY IS IT HARD?
BECAUSE I PUT MORE DEDICATION
AND MORE LOVE INTO THIS...
LISTEN TO ME.
AND THEN MARK IS GONNA YELL
AT ME AND TELL ME WHAT TO DO.
HE'S NOT YELLING AT YOU.
HE WAS.
HE'S NOT YELLING AT YOU.
HE WAS.
HE'S COMM--
ARE YOU KIDDING?
I HAD PARSLEY IN MY HAND.
LOOK--
I WAS SPRINKLING IT ON.
YOU CANNOT--
I TOLD HIM I WAS GONNA TAKE IT.
CAN YOU STOP FOR A SECOND?
AMEL GETS VERY FRUSTRATED
WHEN SOMEONE'S TRYING
TO CORRECT HER.
NO, I KNOW,
BUT LOOK AT THE WAY
BRENDA'S CONTROLLING
THE SITUATION.
WHEN MARK DOES THAT TO US--
CAN YOU STOP AND LISTEN TO ME?
OKAY.
WHEN SOMETHING SITS
ON THE COUNTER,
IT NEEDS
TO GO OUT QUICKLY.
SEE, BRENDA CAN DO IT.
LOOK HOW TOUGH.
HE ASKED YOU WHAT TABLE,
SO IT CAN GO OUT HOT AND FRESH.
THAT'S BRENDA SHOWING THAT
SHE'S CAPABLE OF BEING A BOSS.
HE IS HERE TO HELP YOU.
BRENDA SEEMS TO BE
IN CHARGE NOW.
BRENDA SEEMS TO BE
IN CHARGE NOW.
I'M PROUD OF HER.
DO YOU WANT TO CONTINUE
TO ARGUE?
ALL RIGHT.
I'M GONNA START DISHING.
MARK, LET ME KNOW WHAT'S READY,
SO WE CAN START DISHING.
CHICKEN'S ALMOST READY.
BEEF SHAWARMA'S ALMOST READY.
START DISHING, BRENDA.
TABLE FIVE, READY?
SO I HAVE YOUR ORDER
ALL SET.
GOOD JOB.
GOOD JOB, GUYS.
YOU READY?
WE'LL HAVE A LITTLE FUN
WITH THEM NOW, OKAY?
WE'LL HAVE A LITTLE FUN
WITH THEM NOW, OKAY?
AND THEN YOU CAN TELL THEM
HOW PROUD YOU ARE.
LAST TABLE GONE?
YES.
YEAH? GOOD.
COME OVER HERE, GUYS, PLEASE.
SO WHY DON'T YOU JUST
GIVE FAY A LITTLE INSIGHT
HOW IT WENT?
I THOUGHT THE HEAT WAS ON
FOR QUITE A FEW MINUTES
JUST BECAUSE WE GOT SLAMMED
WITH ORDERS.
BUT WITH THE COMMUNICATION
WITH ME AND MARK
TAG-TEAMING ON THE GRILL
AND JUST COMMUNICATING
ACROSS THE BOARD--
ONE OR TWO PLATES CAME BACK,
BUT WHEN WE PUT IT BACK OUT,
NOT ONE COMPLAINT.
I HAVE A CONFESSION
TO MAKE.
FAY DID NOT GO HOME.
FAY DID NOT GO HOME.
SHE WAS WITH YOU
BECAUSE SHE WAS--
SAT BEHIND THE RESTAURANT
IN THE CAR PARK,
WATCHING EVERYTHING YOU DID,
LISTENING TO EVERYTHING
YOU SAID ON A MONITOR.
AND I THINK SHE HAS SOMETHING
SHE'D LIKE TO SAY TO YOU ALL.
I'M REALLY PROUD
OF YOU ALL.
THERE IS A FEW MISTAKES
THAT WE CAN WORK ON AND--
WHAT DID YOU THINK
OF BRENDA'S PERFORMANCE?
AMAZING.
YOU'RE AMAZING.
AND I FEEL LIKE
I DON'T TELL YOU ENOUGH.
IT'S AN EYE-OPENER FOR ME,
WHAT I SAW TODAY,
TO SEE HOW HARD YOU WORK,
TO SEE HOW HARD YOU WORK,
AND I COMMEND YOU
FOR TAKING CHARGE.
AND I DID THIS LITTLE EXERCISE
FOR FAY TO WATCH
TO UNDERSTAND HOW GOOD YOU ARE,
AND LET ME TELL YOU SOMETHING,
YOU CLEARLY PASSED
THE TEST.
YOU DID.
I WAS PROUD OF YOU ALL.
SO WELL DONE.
WE DO HAVE TO IMPROVE
THE FOOD, RIGHT?
GRANTED.
YES?
BUT FOR ME, THE RELATIONSHIP
WAS FAR MORE IMPORTANT
THAN THE FOOD FIRST.
TODAY IS A NEW BEGINNING.
OKAY?
GIVE ME 15 MINUTES, AND I'D LIKE
TO GET INTO THE KITCHEN
AND START COOKING SOMETHING
EXCITING WITH THE TWO OWNERS.
WELL DONE, ALL OF YOU.
WELL DONE, ALL OF YOU.
I'M REALLY EXCITED THAT FAY GOT
TO WATCH HOW WE RUN THE PLACE.
I REALLY DO HOPE FAY STARTS
TREATING ME AS A PARTNER
AND NOT HER NIECE.
IT'S GONE ON
DEFINITELY TOO LONG,
AND WE'RE READY
TO MOVE FORWARD.
I REALLY HOPE,
IN THE FUTURE,
WE CAN AGREE
ABOUT THE STAFF MEETING,
AND WE HAVE TO ADDRESS
WHAT'S BOTHERING US.
I KNOW NOW WE HAVE TO WORK
AS A TEAM,
AND I HOPE THAT WE COULD MOVE
FROM MY OBSESSION
WITH EVERYTHING BEING PERFECT.
WE NEED TO ACT LIKE A TEAM,
AND WE NEED TO STRIVE AS A TEAM.
WE NEED TO ACT LIKE A TEAM,
AND WE NEED TO STRIVE AS A TEAM.
AND I REALIZE
IT'S ABOUT TIME
TO TREAT BRENDA
AS MY BUSINESS PARTNER
AND NOT ONLY MY NIECE.
NOW I KNOW THAT WE NEED
TO FIX A LOT OF THINGS.
WE DEFINITELY PROVED IT TO FAY
THAT WE CAN DO OUR JOBS.
WE ARE CAPABLE OF HELPING HER
OUT WHEN SHE NEEDS,
AND SHE JUST NEEDS TO ALLOW US
TO DO IT, SO...
WE'LL SEE WHAT HAPPENS.
YOU DID A GOOD JOB.
I'M PROUD.
LET'S GO, YOU TWO.
WHAT IS THAT?
IT'S FRESH FISH.
IT'S FRESH FISH.
OH, IT'S DEFINITELY FRESH FISH.
HOW DOES IT FEEL?
FEELS AWESOME.
HERE'S THE THING.
BUYING FRESH, SENDING THAT
MESSAGE OUT TO YOUR CUSTOMERS
IS THE ONLY MESSAGE
YOU'RE GONNA HAVE.
SO I'M GONNA DO
TWO VERY SIMPLE DISHES.
DO A NICE YELLOWTAIL,
DO A NICE LITTLE SHRIMP KABOB.
IT'S A OUT-OF-THIS-WORLD
EXPERIENCE
TO BE TAUGHT BY CHEF RAMSAY.
FIND THE GRILL,
AND START TO MARK IT.
I AM LEARNING
THAT WHEN YOU SAY "FRESH,"
IT MEANS REALLY FRESH.
IT DOESN'T MEAN
IT'S FROZEN FRESH.
PUT SOME JUICE
IN THE RICE.
PUT SOME JUICE
IN THE RICE.
MM, NOW YOU CAN SMELL
THE HERBS, OKAY?
SMELLS AMAZING.
AND THE LEMON IN THERE.
FROM THERE, MY HERBS GO IN,
AND THEN I'VE GOT A LITTLE TOUCH
OF VEGETABLE STOCK.
JUST A TOUCH.
WHAT KIND OF STOCK?
SO THAT GOES ON.
VEGETABLE STOCK.
I'VE POURED MY HEART AND SOUL
INTO THIS PLACE
THE LAST FIVE YEARS.
AND THIS IS THE FIRST TIME
I FEEL LIKE
AN EQUAL PARTNER WITH FAY.
I'M JUST GONNA SHOW YOU
HOW WE PLATE THIS UP.
WOW.
IF WE COOK
JUST DELICIOUS AND FRESH
IF WE COOK
JUST DELICIOUS AND FRESH
AND IF BRENDA WILL CONTINUE
TO CHANGE HER WORK ETHICS,
BE A BUSINESS OWNER,
I THINK
WE'LL MAKE
A VERY STRONG TEAM.
AMAZING.
SOMETHING VERY IMPORTANT
YOU SHOULD BOTH KNOW.
YESTERDAY, AFTER MY LUNCH,
I WENT AROUND TOWN.
AND I ASKED JUST PEOPLE
WALKING TOWARDS ME,
"TELL ME
ABOUT ZAYNA'S FLAMING GRILL."
ZAYNA'S FLAMING GRILL.
EVER HEARD OF IT?
NO.
DAMN.
PASSED THROUGH, SEEN IT,
NEVER REALLY STOPPED.
HAVE YOU BEEN?
I HAVE NOT.
HAVE YOU BEEN?
I HAVE NOT.
NOBODY'S HEARD OF THIS PLACE.
MAN.
OVER 3/4 OF THE PEOPLE
I SPOKE TO,
THEY HAVE NEVER HEARD
OF ZAYNA'S FLAMING GRILL.
SO I'VE ARRANGED
FOR A SMALL, EXCLUSIVE SPOT
AT THE REDONDO PIER.
WE'RE GONNA TELL REDONDO
THAT YOU'RE HERE TO STAY,
AND WE'RE HERE TO RELAUNCH.
OKAY?
OKAY.
AND WE'RE GONNA TAKE
LITTLE SAMPLERS,
GET THE WORD OUT THERE.
MOST IMPORTANTLY,
I WANT THEM LEAVING
WITH ZAYNA'S FLAMING GRILL'S
FLAVOR.
OKAY, AWESOME.
OKAY, AWESOME.
GET ALL THE TEAM TOGETHER,
AND WE'RE GONNA HEAD
TO THE REDONDO PIER, OKAY?
YES, SIR.
EXCELLENT.
YEAH?
COME OVER, GUYS.
HOW ARE YOU FEELING?
FEELING GOOD.
SO WE'RE RELAUNCHING
TOMORROW NIGHT.
ALL RIGHT.
YEAH.
ZAYNA'S FLAMING GRILL
IS NOW FLAMING HOT.
WHY DON'T YOU AND I
WORK BEHIND?
ALL RIGHT.
YEAH, AND YOU THREE
CAN MARKET THE HELL
OUT OF THE NEW
ZAYNA'S FLAMING GRILL.
YES, ZAYNA'S FLAMING GRILL.
OUT OF THE NEW
ZAYNA'S FLAMING GRILL.
YES, ZAYNA'S FLAMING GRILL.
YEAH? GOT IT?
YES.
OKAY, LET'S GO.
LET'S GO, LET'S GO, LET'S GO.
YOU GUYS HUNGRY?
COME ON IN.
HERE YOU GO, SIR.
ENJOY. ENJOY, GUYS.
HERE WE GO.
ENJOY.
A DELICIOUS SHRIMP KABOB
WITH A TZATZIKI SAUCE.
ENJOY.
THIS IS DEFINITELY WHAT WE NEED
RIGHT NOW.
PEOPLE THAT ACTUALLY LIVE
REALLY CLOSE
OR JUST A FEW MINUTES AWAY
HAVE NEVER HEARD ABOUT US.
WE'RE ZAYNA'S FLAMING GRILL
ON P. C. H. AND AVENUE "F."
WE'RE DOING A NEW LAUNCH.
WE'D LOVE TO HAVE YOU IN.
WE'RE BY THE BEACH.
WE SHOULD LET THE COMMUNITY KNOW
THAT WE'RE HERE
AND WE'RE SERVING
THE BEST OF THE BEST.
ENJOY.
ENJOY.
HOW'S IT TASTE?
EXCELLENT.
IT'S REALLY GOOD.
DELICIOUS.
YOU WANT SOME SHRIMP?
WOULD YOU LIKE SOME?
I LOVE THE SAUCE.
EXCELLENT.
WE'VE NEVER DONE
ANYTHING LIKE THIS,
SO I THINK THIS IS REALLY BIG,
TO COME OUT HERE
AND COME TOGETHER
AND BE A TEAM.
WE'D LOVE TO SEE YOU GUYS.
IT'S A NEW BEGINNING.
YOU GUYS
GOTTA COME CHECK US OUT.
ZAYNA'S FLAMING GRILL
IS GONNA BE FLAMING AWESOME.
IT'S GONNA BE AWESOME.
WHAT'S GOING ON NOW IS JUST--
IT'S A WHOLE NEW ZAYNA.
EVERYTHING IS
JUST FINALLY FALLING
IN PLACE
THE WAY IT SHOULD BE.
THE MOTIVATION AND DRIVE
THAT WAS LACKING IS BACK.
THE MOTIVATION AND DRIVE
THAT WAS LACKING IS BACK.
I LOVE YOUR FOOD!
THANK YOU.
THANK YOU, YEAH!
THE FLAME IS BACK, RIGHT?
THE FLAME IS BACK.
COMING UP...
HOW ARE WE DOING DOWN THERE?
IT COULD BE
ZAYNA'S BIGGEST NIGHT EVER.
FAY, DID YOU GET THAT?
FAY?
BUT ON A NIGHT
WHEN SUCCESS RESTS
IN THE HANDS
OF BRENDA AND FAY...
FAY HAS SHUT DOWN.
IT COULD TURN OUT
TO BE ITS BIGGEST DISASTER.
FAY. FAY.
WITH THE WORD OUT
TO THE COMMUNITY
ABOUT THE CHANGES AT ZAYNA,
CHEF RAMSAY AND HIS TEAM
HAVE JUST 12 HOURS TO TURN
A MEDITERRANEAN RESTAURANT
INTO A BEACHSIDE HANGOUT.
- GOOD MORNING.
- GOOD MORNING.
HOW ARE WE FEELING?
VERY GOOD.
EXCITED, GOOD.
READY TO GO CRAZY.
ARE YOU READY
FOR THE NEW ZAYNA?
YES.
YES.
WE ALL ARE.
NO FAINTING ALLOWED.
LET US SEE IT.
ON THE COUNT OF THREE.
ONE, TWO, THREE.
- WELCOME TO THE NEW ZAYNA.
- OH, MY GOD.
- WELCOME TO THE NEW ZAYNA.
- OH, MY GOD.
IT LOOKS STUNNING.
I LOVE IT.
WOW.
OH, MY GOD.
OH, MY GOD.
OH, IT'S SO BEAUTIFUL.
GONE IS
THAT DREARY CREAM COLOR.
WE HAVE GIVEN IT
A FUN, BEACHY VIBE.
THE BOOTHS WERE HIDEOUS.
WE HAVE COMPLETELY OPENED
THIS SPACE UP,
WHICH HAS GIVEN YOU
ANOTHER 12 SEATS.
THIS IS A COMPLETELY
DIFFERENT RESTAURANT.
AND THEN WE GOT STOOLS.
AND THEN WE GOT STOOLS.
WE'RE GONNA TAKE ADVANTAGE
OF THAT BAR.
AMAZING.
AT THE TABLES, YOU HAVE
THESE STUNNING PEWTER CHAIRS.
WOW.
WOW.
BEAUTIFUL DINNER- AND FLATWARE
DONATED BY ONEIDA.
PLATES, BOWLS,
KNIFE, AND FORKS.
YOU NAME IT,
YOU'VE GOT IT.
YOU CAN'T IMAGINE
HOW THANKFUL I AM FOR THIS.
AMAZING, COOL POP ART.
I LOVE IT.
QUIRKY, COLORFUL, AND COOL.
AMAZING.
THIS IS OUR DREAM
COME TRUE.
IT IS.
DEFINITELY IS.
IT COULDN'T BE MORE PERFECT.
IT'S VERY HIP, VERY BEACHY,
AND WE'RE READY
IT'S VERY HIP, VERY BEACHY,
AND WE'RE READY
TO UNITE
AND GET THIS PARTY GOING.
THANK YOU SO MUCH.
YOU OKAY?
I'M VERY HAPPY.
OKAY, YOU'RE CRYING.
I THOUGHT YOU--
OKAY.
I HONESTLY NEVER DREAMED
ABOUT OWNING A PLACE LIKE THIS.
MY RESTAURANT WAS
REALLY OLD-FASHIONED BEFORE.
NOW, IT'S A BEAUTIFUL PLACE
FOR PEOPLE TO COME IN
AFTER A DAY AT THE BEACH
AND ENJOY
A BEAUTIFUL BEACH RESTAURANT.
NOW THAT CHEF RAMSAY HAS BROUGHT
THE BEACH VIBE TO ZAYNA...
GET IN LINE OVER THERE.
GET IN LINE OVER THERE.
HE REVEALS THE NEW, TASTY,
FRESH MENU TO THE STAFF.
OH, WOW.
YUMMY.
YUMMY.
FIRST OFF, THE DIPS.
ROASTED RED PEPPER HUMMUS.
NOT LIQUID,
BUT A NICE TEXTURE TO HUMMUS.
DELICIOUS TABBOULEH,
PARSLEY,
SCALLIONS, TOMATOES,
LEMON JUICE,
AND CLASSIC BULGUR WHEAT.
BEAUTIFUL.
AND THEN THE LAMB MEATBALL GYRO
SERVED IN A PITA, SCALLIONS,
AND TAHINI AS WELL.
WOW.
SHRIMP KABOB
FINISHED WITH LEMON
AND BEAUTIFULLY SERVED
WITH A PITA BREAD.
LAST NIGHT, WE COOKED TOGETHER
THAT WONDERFUL YELLOWTAIL.
AGAIN, SERVED WITH POTATOES,
RED ONIONS, AND WE SERVE,
GRILL THE FISH, AND SEND.
GRILL THE FISH, AND SEND.
EXCITED TO TASTE?
DEFINITELY.
YES.
YEAH?
HAVE A REALLY GOOD TASTE,
BECAUSE TONIGHT,
WE'RE GONNA RELAUNCH THIS
STUNNING MEDITERRANEAN GRILL
WITH A BIG BANG.
JUMP IN.
MMM.
THE HARDEST PART IS
FIGURING OUT WHERE TO START.
BOMB.
MMM.
THIS IS A PARTY IN MY MOUTH
RIGHT NOW.
WOW.
YOU'RE GONNA LOVE THIS.
IF I START LIKING THAT,
WE MIGHT RUN LOW
BEFORE THE CUSTOMERS
GET HERE.
DELICIOUS.
GOOD RECIPE.
THIS NEW MENU IS A DREAM.
A LITTLE BIT OF CHANGE
MAKES A BIG DIFFERENCE.
HOLY CRAP.
MMM, WE SHOULD PUT
THESE TWO TOGETHER.
HOLY CRAP.
MMM, WE SHOULD PUT
THESE TWO TOGETHER.
WATCH THIS.
I AM READY TO LAUNCH
MY RESTAURANT TONIGHT.
I HAVE EVERYTHING I NEED NOW
TO REALLY SERVE REDONDO BEACH,
AND IT WILL BE JUST
A WONDERFUL FEELING
TO HAVE BRENDA AND I
WORKING TOGETHER AS A TEAM.
HELLO, WELCOME TO THE NEW
AND IMPROVED ZAYNA'S.
HAVING SPREAD THE WORD
IN REDONDO BEACH
HAVING SPREAD THE WORD
IN REDONDO BEACH
ABOUT THE NEW LOOK AND MENU
AT ZAYNA FLAMING GRILL...
THIS LOOKS SO GOOD.
IT DOES.
THE RESTAURANT IS FULLY BOOKED
FOR RELAUNCH.
IT LOOKS LIKE THE BEACH.
IT DOES LOOK LIKE THE BEACH.
IT'S COOL.
ARE YOU GUYS READY TO ORDER?
THE YELLOWTAIL.
THE ZUCCHINI FRITTERS.
I'M SURE YOU LADIES
WILL ENJOY EVERYTHING.
RIGHT, YOU READY?
WE'RE FIRED UP.
WE HAVE THE FLAME BACK,
AND I HAVE
TO SHOW YOU THAT TONIGHT.
OKAY, HAVE YOU WARNED
YOUR HUSBAND THE FLAME'S BACK?
I TOLD HIM EARLIER TODAY,
AND HE THOUGHT I WAS
TALKING ABOUT SOMETHING ELSE.
AND HE THOUGHT I WAS
TALKING ABOUT SOMETHING ELSE.
I'M SORRY.
KEEP IT CLEAN--IT'S A FAMILY
RESTAURANT, FOR GOODNESS' SAKE.
OKAY,
ZUCCHINI FRITTERS.
I'LL START THAT.
GOOD.
STARTING THE TWO CALAMARIS
AND ZUCCHINI, OKAY?
OKAY.
GOOD. THAT'S IT.
TALK.
THE MORE TALKING, THE BETTER.
OKAY?
OKAY, BRENDA.
CRISPY CALAMARI AND GRILLED
YELLOWTAIL AND WHAT ELSE?
AND SHRIMP KABOB.
SHRIMP KABOB.
FOR RELAUNCH, CHEF RAMSAY
HAS SET UP A NEW SYSTEM
IN THE KITCHEN THAT HAS FAY
AND BRENDA WORKING SIDE BY SIDE.
IN THE KITCHEN THAT HAS FAY
AND BRENDA WORKING SIDE BY SIDE.
FIRING UP FRIES.
BEEF KABOB.
RICE ON GRILL.
AND SO FAR, THE PLAN IS WORKING.
THAT'S YUMMY.
SO GOOD.
EVERYTHING WAS
SEASONED PERFECTLY.
BUT AS THE ORDERS
START TO FLY IN...
TWO CALAMARIS AND A ZUCCHINI
FRITTER COMING UP, OKAY, FAY?
FAY HAS STOPPED COMMUNICATING.
ARE WE GOOD ON RICE?
DO WE NEED RICE, FAY?
FAY, TALK TO BRENDA.
AND THAT'S SLOWING DOWN
THE DELIVERY OF THE FOOD.
I KNOW.
I KNOW.
HEY, YOU'RE NOT EVEN--LOOK
AT ME, YOU'VE STOPPED TALKING.
I'M DOING IT.
I KNOW, BUT TALK AND WORK
AT THE SAME TIME, OKAY?
OKAY.
HERE WE ARE.
CAN I PLEASE KNOW THE STATUS
ON TABLE NINE?
UM, DID YOU HEAR ME?
FAY'S SO USED TO HAVING
HER MIND-SET
WHERE SHE HAS
TO DO EVERYTHING...
FAY, COME ON.
AND SHE JUST NEEDS TO UNDERSTAND
THAT IT'S NOT
JUST HER IN THE KITCHEN ANYMORE,
THAT IT'S HER AND BRENDA.
HOW FAR OUT
IS TABLE NINE?
NO ANSWER.
I KNOW.
NO ANSWER.
I KNOW.
WHAT'S GOING NEXT, PLEASE,
BRENDA?
BECAUSE FAY'S TURNED OFF.
WE GOT A LAMB KABOB
MEDIUM-RARE AND THE YELLOWTAIL.
LET ME KNOW
IF YOU NEED SOMETHING, FAY.
SHE'S NOT EVEN SAYING ANYTHING.
SHE'S JUST TURNED OFF.
FAY IS JUST NOT COMMUNICATING,
AND I JUST TRULY HOPE
THAT WE CAN MAKE IT
THROUGH THIS DINNER
WITHOUT TOTALLY FALLING APART.
HOW ARE WE DOING, FAY?
FAY. FAY. FAY.
IT'S RELAUNCH NIGHT
AT ZAYNA FLAMING GRILL,
AND CHEF RAMSAY
HAS IMPLEMENTED
A TWO-CHEF SYSTEM
IN THE KITCHEN...
HOW ARE WE DOING
DOWN THERE, FAY?
WHERE COMMUNICATION IS THE KEY.
FAY, DID YOU GET THAT?
BUT SHORTLY AFTER DINNER
STARTED, FAY HAS SHUT DOWN
AND IS NO LONGER COMMUNICATING
WITH BRENDA.
BRENDA, 30 SECONDS?
FAY HAS SHUT DOWN.
SHE'S SO USED TO WORKING ON
HER OWN, SHE'S REFUSING TO TALK,
SO YOU GOTTA--
GOTTA GET SOME--
SO YOU GOTTA--
GOTTA GET SOME--
SHE'S JUST COMPLETELY FLAT--
SILENT AND FLAT.
OKAY, ALL RIGHT.
NOW, YOU'RE A PARTNER,
DON'T FORGET.
YOU'RE IN THE DRIVER'S SEAT NOW.
EXCELLENT.
GET IT GOING, PLEASE.
PLEASE.
OKAY.
HOW WE DOING, FAY?
TALK TO ME.
FAY DOESN'T KNOW HOW TO WORK
WITH A TEAM.
COME ON, TALK TOGETHER, YEAH?
LET'S GO.
SHE'S USED TO DOING EVERYTHING
BY HERSELF.
TELL BRENDA
WHAT YOU'RE DOING THERE.
OKAY.
RIGHT BEHIND YOU.
TALK TO BRENDA.
BUT I AM AN OWNER,
AND I AM A BOSS.
AND I NEED TO TAKE CONTROL AND
BRING THIS PLACE BACK TO LIFE.
FAY, WE JUST NEED YOU
TO RESPOND.
JUST BECAUSE WE HAD
A FEW MINUTES OF DOWNFALL,
ALL WE DO IS GET RIGHT BACK UP
AND KEEP GOING.
ALL WE DO IS GET RIGHT BACK UP
AND KEEP GOING.
YES. YES.
ALL RIGHT?
WE DON'T DWELL ON IT.
WE PICK UP AND MOVE ON.
YES.
TABLE THREE.
CRISPY CALAMARI AND GRILLED
YELLOWTAIL AND WHAT ELSE?
AND SHRIMP KABOB.
SHRIMP KABOB.
KEEP IT GOING, GUYS.
WHAT DO I NEED
FOR TABLE NINE, FAY?
MEATBALL GYRO.
MEATBALLS ARE IN THE OVEN.
GOOD NEWS IS YOU'RE TALKING.
MORE BREAKING NEWS.
THANK YOU.
WITH BRENDA TAKING CONTROL
AND ENCOURAGING FAY,
SHE IS RESPONSIVE AGAIN.
TWO CHICKEN AND THE ONE LAMB
IS READY.
TWO CHICKEN AND THE ONE LAMB
IS READY.
EXCELLENT.
NICE.
TABLE EIGHT.
EXCELLENT.
AND THIS DUO ARE NOW
PUSHING OUT ORDERS
AT A MUCH FASTER RATE.
I LIKE THE ZUCCHINI FRITTER.
IT'S GOOD, YEAH.
MMM.
WE GOT EACH OTHER'S BACK.
WE'RE A TEAM.
I AM VERY PROUD
OF BRENDA TONIGHT.
SHE WAS MY BACKBONE, AND IT WAS
REALLY NICE WORKING AS A TEAM.
I HOPE YOU ENJOYED EVERYTHING,
LADIES.
YES, YES, IT WAS VERY GOOD.
THANK YOU SO MUCH.
THANK YOU.
BYE.
THANK YOU.
BYE.
ON THE COUNT OF THREE, ZAYNA'S.
ONE, TWO, THREE.
ZAYNA'S!
THE FLAME IS BACK.
GOD BLESS YOU ALL.
FIRST OF ALL, NIGHT ONE,
YOU ACHIEVED A LOT.
IT WASN'T GOING
TO BE PERFECT,
BUT LET ME TELL YOU,
IT WAS PRETTY GOOD.
FEEDBACK
FROM THE CUSTOMERS.
WHAT WAS IT?
I DIDN'T GET ONE BAD COMPLAINT.
GREAT.
I TALKED
TO A FEW OF THE TABLES,
AND THEY WERE REALLY HAPPY.
THEY LOVED THE NEW DECOR,
AND THEY SAID
THIS IS WHAT A BEACH RESTAURANT
SHOULD LOOK LIKE.
THIS IS WHAT A BEACH RESTAURANT
SHOULD LOOK LIKE.
THE LOOK OF THIS RESTAURANT
IS COMPLETELY DIFFERENT.
DO YOU KNOW WHAT ELSE
IS COMPLETELY DIFFERENT?
THE WAY
YOU TREAT EACH OTHER.
I AM VERY PROUD,
VERY PROUD OF ALL OF YOU.
BRENDA, YOU ARE
A NATURAL-BORN LEADER.
TONIGHT, YOU CONFIRMED
YOU'RE A PARTNER.
THANK YOU.
TODAY, SHE PULLED HER WEIGHT,
AND SHE HOLD MY BACK UP.
SHE'S AMAZING.
CHEF RAMSAY GAVE ME MY FAMILY
BACK AND MY RESTAURANT BACK.
I FINALLY HAVE THE PARTNER
I ALWAYS WISHED FOR.
THANK YOU SO MUCH.
THANK YOU SO MUCH.
I REALLY APPRECIATE THIS
SO MUCH.
BEST OF LUCK.
CHEF RAMSAY
HAS CHANGED OUR LIVES,
AND I AM WORRIED ABOUT FAY
GOING BACK TO HER OLD WAYS...
WELL DONE, MY DARLING.
GOOD JOB.
BUT WE'LL SEE WHAT HAPPENS.
WHEN I FIRST ARRIVED,
I DIDN'T THINK
A RELAUNCH OF THIS RESTAURANT
WAS EVEN POSSIBLE.
BRENDA AND FAY
WERE COMPLETELY AT ODDS,
AND THE STAFF BEHIND THEM--
THEY HAD NO DIRECTION.
BUT UNBELIEVABLY, TONIGHT,
BRENDA AND FAY WERE WORKING
SIDE BY SIDE IN THEIR KITCHEN.
MY ONLY HOPE NOW
IS THAT FAY REALLY UNDERSTANDS
MY ONLY HOPE NOW
IS THAT FAY REALLY UNDERSTANDS
THAT SHE'S NOT
IN THIS ALONE.
WOW.
BEATEN BY A STORE-BOUGHT HUMMUS.
UNBELIEVABLE.
AFTER CHEF RAMSAY LEFT...
YOU'RE GONNA COME CROSS OUT
WHAT I JUST TOOK OUT.
OKAY, BABY.
ZAYNA BECAME A POPULAR SPOT
IN REDONDO BEACH.
REALLY GOOD.
BUT UNFORTUNATELY...
THAT CHICKEN IS NOT DONE.
FAY HAS TAKEN A STEP BACK.
FLIP THE CHICKEN BECAUSE THIS IS
THE HOTTEST SPOT ON THE GRILL.
IT'S BURNING.
THAT'S WHY.
AND HER STUBBORNNESS
HAS RESULTED
IN VANESSA AND AMEL
LEAVING THE RESTAURANT.
IN VANESSA AND AMEL
LEAVING THE RESTAURANT.
WHATEVER.
MEATBALLS ARE HEATING UP
FOR TABLE SIX.
ON THE POSITIVE SIDE,
BRENDA HAS TAKEN ON
A MORE ACTIVE ROLE.
IT'S ALMOST READY.
EXCELLENT.
AND THE TWO OWNERS
CONTINUE TO WORK
ON THEIR RELATIONSHIP...
KEEP IT UP, YOU'RE DOING GOOD.
THANK YOU.
AS WELL AS MAINTAIN
THEIR NEWFOUND SUCCESS.
WE'RE GLAD
TO HAVE YOU HERE.
THANK YOU.
HOPE TO SEE YOU AGAIN.
THANK YOU.
ON KITCHEN NIGHTMARES...
CHEF RAMSAY WAS BACK
IN SOUTHERN CALIFORNIA.
HOLY CRAP.
BUT IT WAS FAR
FROM A DAY AT THE BEACH.
WHAT YOU'RE DOING
IS SO WRONG.
NO.
ZAYNA FLAMING GRILL
MAY HAVE BEEN A DREAM OF FAY AND
HER PARTNER AND NIECE BRENDA...
LET'S ROCK AND ROLL.
BUT THIS MEDITERRANEAN
RESTAURANT
IN REDONDO BEACH HAS BECOME
A TRUE NIGHTMARE.
WHEN I PUT THE MEAT SOMEWHERE
IN THE GRILL, DO NOT MOVE IT!
RIGHT FROM THE BEGINNING,
THIS PARTNERSHIP
RIGHT FROM THE BEGINNING,
THIS PARTNERSHIP
WAS TROUBLED WITH MANY ISSUES.
IT'S DONE.
YEAH, IT WAS ON THAT SIDE.
IT'S ON.
FAY CLAIMS THAT NOT ONLY WILL
THE RESTAURANT
NOT FUNCTION WITHOUT HER...
- WHAT?
- BUT THAT SHE IS
THE ONLY ONE PUTTING IN
A REAL EFFORT.
I JUST WANT MORE HELP.
BRENDA CLAIMS FAY IS A MARTYR...
YOU DON'T LET ANYBODY
HELP YOU.
NOT WILLING TO LET
ANYONE HELP...
YOU'RE NOT BEING SHOWN
THE RECIPES?
NO.
AND THAT IS WHY
SHE HAS GIVEN UP.
I'M GONNA GO SIT DOWN
IN MY BOOTH.
BOTH OWNERS DID AGREE
THAT THEIR FOOD WAS EXCELLENT.
BOTH OWNERS DID AGREE
THAT THEIR FOOD WAS EXCELLENT.
CHEF RAMSAY, THERE IS NO WAY
HE WOULD DISLIKE MY FOOD.
BUT IT DIDN'T TAKE LONG
FOR CHEF RAMSAY TO REALIZE...
- IT'S GROSS.
- THAT IT WAS ANYTHING BUT.
IT LOOKS LIKE SOMEONE'S PUKED UP
ON MY PLATE.
AW, COME ON.
WHEN GORDON GAVE THEM
A WAKE-UP CALL
ON THE FOOD...
ALL YOU'RE DOING IS DAMAGING
YOUR BUSINESS.
I NEED HELP.
FAY REFUSED TO TAKE ANY
OF THE BLAME.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
THAT'S NOT TRUE.
WHICH LED TO THE STAFF
PLAYING THE BLAME GAME.
IF YOU WANT TO START POINTING
FINGERS, BRENDA,
AFTER YOU SWEPT,
IT'S BEEN DIRTY.
SERVER AMEL POINTED OUT
FAY'S STUBBORNNESS.
SERVER AMEL POINTED OUT
FAY'S STUBBORNNESS.
I'VE OFFERED TO CUT CHICKEN
MULTIPLE TIMES,
AND I WAS TOLD THAT
I WASN'T ALLOWED TO DO IT.
I OFFERED.
NO, SHE NEVER DID.
AND FAY DISAGREED
WHOLEHEARTEDLY.
THAT'S NOT TRUE.
AT DINNER SERVICE...
ALL THE CHICKEN IS DONE.
THE FIGHTING
IN THE KITCHEN CONTINUED.
BRENDA, PUT MORE CHILI.
THAT'S WHY I CUT
THESE JALAPENOS.
USE THEM.
WHATEVER.
AND CUSTOMERS WERE DISAPPOINTED
WITH WHAT
THEY WERE RECEIVING.
THAT'S DISGUSTING.
INCLUDING
A MEDITERRANEAN STAPLE,
THE HUMMUS.
MY APOLOGIES.
CHEF RAMSAY SET OUT TO PROVE
HOW SUBSTANDARD
THEIR FOOD REALLY IS...
LADIES, THERE WE ARE.
SOME FRESH HUMMUS.
BY GIVING CUSTOMERS
STORE-BOUGHT HUMMUS...
BY GIVING CUSTOMERS
STORE-BOUGHT HUMMUS...
WHICH TEMPORARILY...
PLEASED MANY OF THE DINERS.
BUT UNFORTUNATELY...
THIS CHICKEN WAS JUST NASTY.
THE HUMMUS WAS JUST ONE
OF MANY PROBLEMS.
OH, NO.
SHE SAID SHE DIDN'T
LIKE IT AT ALL.
WHEN CHEF RAMSAY DID
AN INVESTIGATION...
UGH.
HE UNCOVERED TERRIBLE PRACTICES
IN THE REFRIGERATOR
AND FREEZER.
IT'S ALL FREEZER-BURNT.
HE ALSO FOUND
COUNTLESS CONTAINERS
FILLED WITH FROZEN FOOD.
CAN I SHOW YOU SOMETHING,
JUST TWO SECONDS?
SURE, SURE.
WHEN IT WAS TIME
TO CONFRONT FAY...
WHEN IT WAS TIME
TO CONFRONT FAY...
GET REAL.
I AM.
NO, YOU'RE NOT.
AT FIRST,
SHE REMAINED IN DENIAL.
NO.
THEN SUDDENLY...
I FEEL LIKE
I'M HANGING BY A THREAD.
SHE REALIZED HOW DEEP A HOLE
SHE HAS DUG FOR HERSELF.
I'VE BEEN PRAYING AND SAYING
TOMORROW WOULD BE A BETTER DAY.
NOW, WITH FAY
COMPLETELY OVERWHELMED...
THAT BETTER DAY IS NOT COMING.
CHEF RAMSAY HAS SERIOUS DOUBTS
ABOUT WHETHER A TURNAROUND
IS EVEN POSSIBLE.
THIS IS CRAZY.
THIS IS CRAZY.
IT'S THE EXPLOSIVE CONCLUSION
OF ZAYNA FLAMING GRILL.
I EVEN TOLD YOU,
"WRITE DOWN WHAT I TELL YOU."
ONE TIME!
ARE YOU KIDDING ME?
THE FIGHTING ACTUALLY ESCALATES.
NOBODY WANTS TO HELP HER
BECAUSE SHE'S SO CRITICAL!
AND NO ONE IS BACKING DOWN.
GO. GO.
DON'T TALK TO ME LIKE THAT.
GO!
CHEF RAMSAY IS STUCK
IN THE MIDDLE
OF A SEEMINGLY HOPELESS
RESTAURANT.
FAY. FAY.
SHE WON'T CHANGE, AND THERE'S
NO QUESTION ABOUT IT.
WILL HE BE ABLE
TO HELP FAY AND BRENDA
RESOLVE THEIR DIFFERENCES?
FAY HAS SHUT DOWN.
OR WILL ONE OF THEM...
YOU...
OR WILL ONE OF THEM...
YOU...
BE FORCED TO LEAVE THE BUSINESS?
ARE GOING HOME.
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
I DON'T THINK YOU UNDERSTAND
HOW FAR YOU'VE SLIPPED.
GET REAL.
GET REAL.
I AM.
NO, YOU'RE NOT.
WHY AREN'T YOUR CUSTOMERS COMING
BACK TO YOUR RESTAURANT, FAY?
I DON'T KNOW.
TONIGHT WAS A SHOCK TO ME.
LIKE, WOW.
WHY EVERYTHING
IS COMING BACK?
THERE ARE CERTAIN PLATES I'M
VERY PROUD OF, AND IT CAME BACK.
BUT IT'S NOT GOOD ENOUGH.
WHAT YOU'RE DOING
IS SO WRONG.
FLAMING GRILL, IT'S NOT.
EXTINGUISHED GRILL, IT IS.
AND THE PROBLEMS, FAY,
ARE INSIDE.
AND THE PROBLEMS, FAY,
ARE INSIDE.
DO YOU WANT THIS BUSINESS
TO CONTINUE?
I FEEL LIKE
I'M HANGING BY A THREAD.
I'VE BEEN PRAYING AND SAYING
TOMORROW WOULD BE A BETTER DAY.
THAT BETTER DAY IS NOT COMING.
THAT BETTER DAY IS NOT COMING.
I'M DONE.
I JUST HAVE NOTHING ELSE.
I CAN SEE THE SADNESS.
I'M SO SORRY.
I'M JUST OVERWHELMED.
I'M JUST OVERWHELMED.
NO, NO,
PLEASE DON'T BE OVERWHELMED,
BUT JUST ANSWER THIS FOR ME.
DO YOU WANT TO CONTINUE?
I DO.
THIS IS ALL I HAVE.
I'M JUST BURNED OUT.
I OVERWORK.
I KNOW.
BUT ARE YOU 100% SURE
THAT YOU WANT TO CONTINUE
IN THIS BUSINESS?
I DO.
I DO.
I LOVE WHAT I DO.
TONIGHT IT DIDN'T SHOW
BECAUSE I REALLY DIDN'T LOVE
THE WAY THINGS WERE GOING.
OKAY, UM...
I'M GETTING OUT OF HERE.
I WANT YOU TO CHANGE
YOUR ATTITUDE,
BECAUSE IF YOU CAN'T CHANGE
WHAT YOU'RE DOING,
WE HAVE NO CHANCE IN TRYING
TO CHANGE THIS RESTAURANT.
YES.
I HOPE TO SEE YOU TOMORROW.
THANK YOU, SIR.
THIS IS IT.
THIS IS MY LIFE.
AND IF IT DOESN'T WORK...
I DON'T KNOW WHAT TO DO.
YOU GOT TWO SECONDS?
UH, YEAH, THAT WAS ROUGH.
ROUGH.
UH, YEAH, THAT WAS ROUGH.
ROUGH.
AND I'M GONNA CALL IT
AS I SEE IT.
YOU GUYS ARE JUST GOING
THROUGH THE MOTIONS.
AND WHEN SOMETHING GOES WRONG,
YOU FALL OUT WITH YOUR AUNTIE,
SHE FALLS OUT WITH YOU,
AND ALL OF A SUDDEN,
YOU THEN JUST GO
BACK INTO YOUR OWN CORNERS.
AND THE ONLY PEOPLE SUFFERING
ARE THE CUSTOMERS.
ALL NIGHT LONG, THE PROBLEMS ARE
ON THE OUTSIDE.
THE PROBLEMS ARE THE CUSTOMERS.
IT'S NEVER INSIDE.
AND WE NEVER, EVER
LOOK OBJECTIVELY
AND UNDERSTAND HOW BAD WE ARE.
RIGHT.
BUT EVERYONE'S WALKING AROUND
IN DENIAL.
IT WAS HARD TO HEAR.
UH-HUH.
I'M NOT UPSET
BECAUSE I'M IN DENIAL.
I'M NOT UPSET
BECAUSE I'M IN DENIAL.
I'M JUST UPSET
BECAUSE THIS IS
THE FIRST TIME
WE'VE ENCOUNTERED THIS.
I'M NOT TRYING TO RUB
YOUR FACE IN IT...
RIGHT.
BUT TONIGHT, THREE TABLES
STARTED COMPLAINING
ABOUT THE HUMMUS.
I RAN 100 METERS UP THE ROAD.
I STORE-BOUGHT IT,
CAME BACK THROUGH THE KITCHEN,
PRESENTED IT.
THEY LOVED IT.
I'M TRYING TO GET THAT MESSAGE
THROUGH TO YOUR AUNT.
WHEN CUSTOMERS THINK THAT
A STORE-BOUGHT HUMMUS IS BETTER
THAN WHAT
YOU JUST SERVED THEM
AND CHARGED THEM
THREE TIMES THE MONEY,
AND CHARGED THEM
THREE TIMES THE MONEY,
THAT'S HOW FAR
WE'VE SLIPPED.
AND DO YOU KNOW WHAT?
IT'S SAD IN THERE.
IT IS SO SAD.
I'VE GOT A QUESTION FOR YOU.
SURE.
DEEP DOWN INSIDE,
FROM THE BOTTOM OF YOUR HEART,
DO YOU WANT TO SERIOUSLY
CONTINUE RUNNING THIS BUSINESS?
I DEFINITELY DO.
DO YOU?
YES, I DO.
100%?
OKAY.
I'LL SEE YOU IN THE MORNING.
OKAY.
GOOD NIGHT.
GOOD NIGHT.
MM.
YOU'RE OKAY?
EVERYTHING FOR THE BEST.
OH, DON'T CRY.
WE NEED TO MAKE IT BETTER.
INSTEAD OF POINTING
THE FINGER,
CAN WE COME UP WITH A LIST
OF THINGS THAT YOU COULD DO
TO IMPROVE?
I THINK THAT'S ACTUALLY
A REALLY GREAT IDEA.
NO, I ACTUALLY WANT TO GO.
I'M REALLY TIRED.
I'M FRUSTRATED.
IN FAY'S MIND, SHE THINKS
THAT WE'RE THE PROBLEM
AND THAT WE MAKE MISTAKES
AND THAT WE'RE THE ISSUE.
BUT SHE'S THE CHEF,
SHE'S THE PREP.
SHE DOES EVERYTHING.
AND I BELIEVE 100%
THAT SHE WON'T CHANGE,
AND THERE'S NO QUESTION
ABOUT IT.
OKAY, EVERYBODY CLOCK OUT
AND GO HOME.
OKAY, EVERYBODY CLOCK OUT
AND GO HOME.
I'D LOVE TO FIX ALL THESE
PROBLEMS, BUT MY HANDS ARE TIED.
FAY HAS TO TRUST ME
AS A BUSINESS PARTNER
IN ORDER FOR THINGS TO CHANGE.
COMING UP...
THIS IS CRAZY.
THE FIGHTING INTENSIFIES.
DID YOU EVER ASK ME?
NO, BUT I'VE COME AND ASKED
TO HELP--
I HAVE ASKED.
AS THE STAFF REACHES
A BREAKING POINT...
SHE'S THIS.
ARE YOU KIDDING ME?
WOW.
AND FAY CONTINUES
TO HOLD HER GROUND.
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
AND WRITE DOWN
WHAT I TELL YOU.
ONE TIME TWO DAYS AGO,
THREE DAYS AGO!
STOP. STOP, STOP, STOP, STOP.
AND LATER...
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
CHEF RAMSAY MAKES
A DRASTIC DECISION.
YOU...ARE GOING HOME.
CHEF RAMSAY KNOWS THE ONLY WAY
HE CAN MOVE FORWARD WITH FIXING
THE RESTAURANT...
LET'S COME OUT OVER HERE.
IS THAT HE FIRST MUST FIND
A WAY
TO GET BRENDA AND FAY
ON THE SAME PAGE.
HE BEGINS THE DAY
WITH A STAFF MEETING,
WITH THE GOAL OF CLEARING
THE AIR.
LAST NIGHT, I SAW YOU,
FAY, BURNT OUT,
FEELING ALONE, ISOLATED,
AND YOU SAW NO LIGHT
AT THE END OF THE TUNNEL.
I UNDERSTAND HOW OFTEN YOU'RE
TELLING ME HOW HARD IT IS,
I UNDERSTAND HOW OFTEN YOU'RE
TELLING ME HOW HARD IT IS,
AND YOU'RE ON YOUR OWN.
I GET ALL THAT.
I GOT THAT YESTERDAY.
BUT LAST NIGHT,
I WATCHED EVERYTHING.
AND YOU WORK, TALK, AND PERFORM
LIKE SOMEONE THAT'S GIVEN UP.
LAST NIGHT,
I WENT INTO THE KITCHEN
AND JUST TOOK A FEW NOTES.
THERE MUST BE
THREE TO FOUR WEEKS' WORTH
OF PREP FROZEN SOLID IN THERE.
IT'S ALL FREEZER-BURNT.
THAT'S SUPPOSED TO BE BEEF.
SURE.
DO YOU KNOW IN THAT FREEZER
THERE'S CONTAINERS STACKED
THIS HIGH FULL OF PREP?
YOU'VE PREPPED SO FAR
IN ADVANCE, IT'S FREEZER-BURNT.
YOU'VE PREPPED SO FAR
IN ADVANCE, IT'S FREEZER-BURNT.
THEN I LOOK AT THE
REFRIGERATION UNIT IN THERE,
AND IT IS BEDLAM.
THE FRESH STUFF
IS AT THE FRONT,
AND THE OLD STUFF
IS AT THE BACK.
YOU DON'T--
THIS IS SO DIFFICULT.
I'M NOT GOING TO EMBARRASS YOU
AND BRING OUT
THE YELLOW
AND THE ROTTEN PARSLEY.
OKAY.
SO YOU KNOW WHAT'S IN THE BACK
OF THE FRIDGE?
YES.
WELL, WHAT I WANT
TO TALK ABOUT
THIS MORNING IS,
WHY IS IT LIKE THAT?
LACK OF HELP.
LACK OF--
YOU'RE FREEZING IT
FOR THE LACK OF HELP?
YOU'RE FREEZING IT
FOR THE LACK OF HELP?
YES.
FAY, BEFORE I CAN GO
ANY FURTHER FORWARD,
LET ME ASK YOU THIS.
DO YOU THINK THAT YOU'RE
THE ONLY ONE THAT'S ACTUALLY
WORKING AND PREPPING
IN THIS RESTAURANT?
YES.
THEY CAN CALL ME A LIAR
IF THEY WANT TO.
THEY COME HERE,
DO THEIR SHIFT.
I FEEL LIKE THEY'RE HERE
TO MAKE THEIR TIPS AND LEAVE.
RIGHT.
THAT'S HONEST TRUTH.
THAT'S HOW I FEEL ABOUT THEM.
SO WHO WAS THE FIRST PERSON
THAT LITERALLY GAVE UP?
SO WHO WAS THE FIRST PERSON
THAT LITERALLY GAVE UP?
YOUR SON?
YOUR NIECE?
BRENDA.
BRENDA?
IS THAT TRUE?
YOU SIT THERE IN SILENCE.
I SIT HERE IN SILENCE
BECAUSE I KNOW THE TRUTH.
I KNOW THAT I'VE STEPPED UP
SO MANY TIMES.
I DO.
BUT SHE HAS OTHER PEOPLE
BUT SHE HAS OTHER PEOPLE
WHO OFFER TO DO IT.
I TRY TO HELP, BUT--
I DON'T LIKE AMEL TO BE
IN THE KITCHEN BECAUSE SHE CRIES
ABOUT EVERYTHING AND LITTLE
THING, AND SHE ALL DAY...
- ALL DAY.
- NO. NO.
YES, SHE DID.
- BURNED HERSELF WITH HOT WATER.
- ONCE.
POKED HERSELF WITH KNIFE.
EVEN CUTTING LEMON
FOR HER ICED TEA.
I HAVEN'T POKED MYSELF
WITH A KNIFE.
SHE'S DENYING THIS RIGHT NOW
BECAUSE SHE DOESN'T--
I'M NOT--
LET ME FINISH.
I FEEL RESPONSIBLE
FOR HER ASKING FOR BANDAGE
ALL THE TIME, AND I DON'T WANT
BLOOD IN THE FOOD.
I DON'T WANT
THE DRAMA ITSELF.
I DON'T WANT
THE DRAMA ITSELF.
AMEL COMPLAINS ABOUT BEING HERE
AFTER 9:00.
SHE GIVE ME AN ATTITUDE FACE.
IT WAS 10:30 AT N--
BUT IT WAS HER TIME
TO GO OUT WITH HER BOYFRIEND
WAITING FOR HER OUTSIDE.
SHE'S THIS.
ONLY TALK.
NOT--NOT DO.
RIGHT.
AND WHEN I SAY THAT TO HER,
SHE TAKE IT AS I'M MEAN,
I'M THE BIGGEST "B"
THAT SHE EVER SEEN.
DO YOU TRUST HER?
I-I DO.
SHE'S AMAZING HELP.
SHE JUST SAID SHE DOESN'T.
SHE'S A VERY GOOD WORKER.
SHE JUST SAID SHE DOESN'T.
SHE'S A VERY GOOD WORKER.
I'M CONFUSED.
"I TRUST HER,
BUT I DON'T TRUST HER."
DOES SHE NOT WELCOME HELP?
OH, NOT FROM ME WHATSOEVER.
I THINK WHEN SHE'S DRAINED,
SHE ACCEPTS THE HELP.
BUT SHE HAS TO REACH
THAT LEVEL.
CAN I SAY WHY?
WHY I DO THAT?
GO AHEAD.
I HEAR COMPLAINT FROM BRENDA
ALL THE TIME
BECAUSE SHE WANTS OFF.
SHE NEEDS HER TIME OFF.
THAT'S NOT
WHAT BRENDA'S SAYING.
LOOK AT BRENDA.
FAY, I TELL YOU WHEN I HAVE
A FAMILY EVENT TO GO TO,
AND I SLIP OUT OF HERE
FOR AN EXTRA DAY,
AND I SLIP OUT OF HERE
FOR AN EXTRA DAY,
- I FEEL GUILTY.
- I KNOW YOU'VE SAID THAT.
AND I'VE EXPRESSED THAT TO YOU
SO MANY TIMES.
- I DID.
- I FEEL GUILTY.
I TELL YOU WHY.
I DON'T LIKE TAKING TIME OFF.
I TELL YOU WHY.
AND IT'S BECAUSE--
I TELL YOU WHY,
AND I WANTED YOU TO HAVE
FUN AND ENJOY FAMILY
WHEN YOU'RE OUT OF HERE.
EXACTLY.
SO YOU DON'T COME
WITH THAT BURDEN
AND THAT LOOK AGAIN
LIKE YOU DON'T WANT TO BE HERE.
AND I DON'T WANT YOU TO HAVE
THAT SAME LOOK EITHER, FAY.
HOW MANY TIMES--NO.
HOW MANY TIMES HAVE I TOLD YOU--
FAY, WAIT A MINUTE.
EVERYBODY'S FREE.
HOW MANY TIMES HAVE I ASKED YOU,
HOW MANY TIMES HAVE I ASKED YOU,
"PLEASE TAKE AN EXTRA TIME OFF.
GO HOME FOR A FEW DAYS."
AND I DO!
I DO ANYTHING
THAT YOU ASK ME TO DO.
YOU TELL ME TO ROAST
THE EGGPLANT AND PEEL IT, I DO.
"ASK."
"ASK."
BECAUSE UNLESS I ASK YOU
TO PLEASE LET ME DO SOMETHING,
LET ME HELP YOU OUT,
UNLESS I DO,
YOU DON'T TELL ME,
"HEY, COME BACK HERE
AND HELP ME."
I MAKE A LIST.
HOW MANY TIMES?
AND I LEAVE IT,
90% OF THE TIME,
I END UP WITH--
90%--99% OF THE TIME,
IT'S DONE!
WHEN I HAVE LUNCH
AND I HAVE TO SERVE.
NO, 99% OF THE TIME, IT'S DONE.
HONEST TO GOD.
NO, 99% OF THE TIME, IT'S DONE.
HONEST TO GOD.
AND IF IT'S NOT DONE, IT'S
BECAUSE I WAS BUSY ON THE LINE.
THAT'S THE ONLY TIME
STUFF DOESN'T GET DONE.
I HAVE MANY TIMES
WALKED IN THE BACK, SHE SAYS,
"I HAVE A LOT OF PREPARATION."
"WHAT CAN I HELP WITH?"
I'LL PUT FRICKIN' GLOVES ON,
AND I'LL PULL OUT
A CUTTING BOARD AND A KNIFE.
"TELL ME HOW TO DO IT.
SHOW ME HOW TO DO IT."
UNTIL WE GET A PHONE CALL
AND WE LEAVE THE KITCHEN,
NEVER COME BACK.
I AM SO CONFUSED.
THEY'RE SAYING--
BUT I AM!
I GO THROUGH THE SAME STUFF
YOU DO.
I MEAN, I'M NOT SITTING HERE,
FRICKING LEG OVER LEG,
DOING NOTHING.
FRICKING LEG OVER LEG,
DOING NOTHING.
SO WHY DOES FAY HAVE TO PREP
FOR YOU WHEN IT'S HER DAY OFF?
BECAUSE SHE FEELS THAT SHE NEEDS
TO SEASON THINGS,
THAT SHE NEEDS TO CUT THINGS,
AND IT HAS TO BE DONE BY HER.
WHY, THOUGH?
YOU'RE COOKING THEM.
YOU'RE COOKING THEM.
IT'S LIKE, YOU CAN'T TRUST
YOUR FAMILY, WHO CAN YOU TRUST?
IT'S NOT A POINT OF TRUST.
IT'S A POINT OF EVERYONE,
THEY WANT THEIR TIME OFF.
SO THEY DON'T WANT TO BE HERE
AS MUCH AS YOU DO.
IT'S NOT--
EVEN YOUR 50% PARTNER.
YES.
- WOW. WOW.
- THAT'S NOT TRUE.
THAT IS SO NOT TRUE.
THAT'S TRUE.
MAYBE EVERYBODY'S ASSUMING,
MAYBE EVERYBODY'S ASSUMING,
ASSUMING THAT I DON'T WANT
TO BE HERE
OR SHE DOESN'T WANT TO BE HERE,
NOBODY WANTS TO BE HERE.
IT'S NOT VOICED.
RIGHT.
NOTHING'S VOICED.
THERE'S POOR COMMUNICATION.
I CAN SEE THAT.
THIS IS CRAZY.
ANY OF YOU, ANY OF YOU,
SHOWED UP
AN HOUR EARLIER JUST TO GET
YOUR--EVEN YOUR OWN THING GOING?
I SHOW UP EARLY A LOT,
ACTUALLY.
I NEVER--
I HAVE YOUR TIME CARD.
OKAY, YOU HAVE MY TIME CARD--
THEN YOU KNOW
I'M AT LEAST
10 TO 20 MINUTES EARLY--
YOU'RE NEVER HERE 20, 30, 40,
ONE HOUR EARLY.
YOU'RE NEVER HERE 20, 30, 40,
ONE HOUR EARLY.
BECAUSE I DON'T NEED
TO BE HERE AN HOUR EARLY
BECAUSE I NEED TO TAKE CARE
OF MY DINING ROOM.
THAT IS THE JOB
THAT YOU HAVE GIVEN ME, SO I DO.
DID YOU HEAR THAT?
SHE TAKE CARE
OF HER DINING ROOM,
WHICH LOOKS LIKE THIS
ALL THE TIME.
WHY DO YOU FEEL
SO UNCOMFORTABLE
THAT THE NIGHT
BEFORE YOU TAKE YOUR DAY OFF,
YOU HAVE TO CONTROL THEM
WITH EVERYTHING THAT YOU DO?
WHY HAS IT GOT THAT BAD?
NOBODY STEPPED IN.
NOBODY STEPPED IN?
EVEN WHEN THEY WOULD ASK.
SHE WON'T LET US!
BRENDA--
BRENDA'S OFFERED,
EVERYBODY'S OFFERED,
AND SHE WON'T TEACH ANYBODY
BECAUSE SHE WANTS TO DO IT.
WHEN SHE COMPLAINS
AND STUFF LIKE THAT,
WHEN SHE COMPLAINS
AND STUFF LIKE THAT,
SHE DOESN'T ALLOW ANYBODY
TO DO ANYTHING!
I EVEN TOLD YOU
BRING A DAMN PIECE OF PAPER
AND A PEN AND WRITE DOWN
WHAT I TELL YOU!
ONE TIME, TWO DAYS AGO,
THREE DAYS AGO!
ARE YOU KIDDING ME?
DON'T EVER USE THAT WORD
WITH ME, EVER!
I MEAN IT.
DO NOT EVER USE
THIS LANGUAGE WITH ME.
IT'S ALL ABOUT MY LANGUAGE,
BUT YOU'RE NOT LISTENING
TO WHAT I'M TRYING
TO SAY BEHIND IT.
NO, I'M TRYING.
FOR THE LAST FOUR, FIVE,
SEVEN YEARS YOU WERE HERE,
DID YOU EVER ASK ME TO COME
AND WRITE THINGS DOWN?
NO, BUT I'VE COME AND ASKED
TO HELP IN THE KITCHEN.
THAT'S IT.
THAT'S A NO.
THAT'S IT.
THAT'S A NO.
YOU CAN ASK HER.
I'VE ASKED--
WHEN YOU ASKED,
I TOLD YOU TO COME AND BRING
A PIECE OF PAPER AND PEN
AND WRITE EXACTLY
WHAT I'M DOING.
NO, YOU DIDN'T,
YOU TOLD ME THAT THREE DAYS AGO
WHEN WE WERE MAKING SALMON.
THAT WAS THE ONLY TIME
YOU'VE EVER SAID
ANYTHING LIKE THAT.
THAT WAS NOT THE ONLY TIME...
WHATEVER.
AND I TOLD YOU DO NOT USE
THAT LANGUAGE WITH ME
FOR THE SECOND TIME.
WHATEVER.
I'VE OFFERED SO MANY TIMES.
YOU'VE BEEN HERE FOR YEARS.
IF YOU WERE SO SMART,
WHY YOU DIDN'T COME NEXT
TO ME ONE DAY AND SAID,
"YOU KNOW WHAT?
I LIKE WHAT YOU'RE DOING..."
I DID, I STAND IN THE KITCHEN
AND WATCH YOU CUT MEAT...
"WOULD YOU PLEASE TEACH ME?"
AND YOU TELL ME TO SHUT UP
AND GET OUT.
NO, THAT'S NOT TRUE.
THAT'S A LIE.
OKAY.
OKAY.
WHAT STARTED OUT
AS A STAFF MEETING
TO CLEAR THE AIR...
I GO THROUGH
THE SAME STUFF YOU DO!
HAS ERUPTED
INTO A SCREAMING MATCH
BETWEEN FAY AND THE STAFF...
I EVEN TOLD YOU BRING
A DAMN PIECE OF PAPER AND A PEN
AND WRITE DOWN
WHAT I TELL YOU.
ONE TIME, TWO DAYS AGO!
ARE YOU KIDDING ME?
WITH FAY HOLDING ON
TO HER BELIEF THAT NO ONE
IS COMMITTED...
SO THEY DON'T WANT TO BE HERE
AS MUCH AS YOU DO?
YES.
WOW.
AND THE STAFF HOLDING ON
TO THEIR BELIEF...
NOBODY WANTS TO HELP HER
BECAUSE SHE'S SO CRITICAL
OF THE WAY YOU DO HELP HER!
OF THE WAY YOU DO HELP HER!
THAT FAY IS ACTUALLY UNWILLING
TO ACCEPT HELP FROM ANYONE.
OKAY, STOP.
STOP, STOP, STOP, STOP, STOP.
DON'T YOU WANT
TO BE CONSISTENT?
YEAH, OF COURSE.
YEAH, NATURALLY.
BUT WHAT IS IT THAT YOU
STRUGGLE WITH TO TEACH THEM?
I TRY.
OH, NO, I DON'T THINK
YOU'RE TRYING ENOUGH.
SHE DOESN'T HAVE THE PATIENCE
TO TRAIN SOMEBODY.
IF SHE DOES, SHE'LL SHOW YOU,
AND THEN SHE'LL SAY, "DO IT."
AND THEN IF YOU DO IT, AND IT'S
NOT PERFECT THE WAY SHE WANTS,
SHE'LL GET SO FRUSTRATED,
AND SHE'LL YELL AT YOU
TO THE POINT WHERE IT'S JUST--
YOU FEEL OVERWHELMED
YOURSELF, AND--
DID I EVER DO THAT WITH YOU?
YES.
THAT'S NOT TRUE.
THAT'S NOT TRUE.
MARK, IS THAT TRUE?
SHE HAS A HARD TIME
TRUSTING PEOPLE.
FAY TOLD ME YESTERDAY,
IF YOU WERE NOT FAMILY,
ONE, TWO, THREE, FOUR OF YOU
WOULD BE FIRED.
NOW...
YES.
WHY CAN'T YOU TRUST THEM
TO RUN THIS BUSINESS?
I CAN.
- YOU CAN?
- I CAN.
OKAY, PROVE IT, PROVE IT.
NO, YOU NEED TO PROVE
THAT YOU HAVE THE TRUST.
I NEED TO WALK OUT
OF ONE, I--OKAY.
I NEED TO WALK OUT
OF ONE, I--OKAY.
I'M GONNA AGREE TO SOMETHING.
I'M GONNA LEAVE EVERYTHING
NOT DONE THE NIGHT BEFORE.
NOT DONE?
AND YOU WALK HERE, AND YOU ASK
TO BE SERVED FOOD
AND SEE WHAT YOU'RE GONNA GET.
STOP THERE.
DO YOU KNOW WHAT?
IT.
WE'RE GONNA OPEN FOR LUNCH.
I'D LIKE TO SEE YOU AND YOU
BEHIND THE LINE.
I'D LIKE TO SEE YOU AND YOU
IN THE DINING ROOM.
AND YOU ARE GOING HOME.
OKAY.
OKAY?
AND I WILL GIVE YOU FEEDBACK
ON HOW IT WENT.
AND I WILL GIVE YOU FEEDBACK
ON HOW IT WENT.
YOU'VE GOT 15 MINUTES.
LET'S GO.
15 MINUTES.
YOU HAPPY WITH THAT?
YES.
LET'S GO.
AH!
I KNOW I CAN DO THIS
WITHOUT FAY,
AND I WOULD LOVE
FOR HER TO SEE
THAT I AM CAPABLE OF DOING THIS,
AND I CAN RUN THE SHOW.
YEAH!
YOU OKAY?
I'M OKAY.
YOU SURE?
YES.
THIS IS HARD FOR YOU.
VERY.
YEAH?
TODAY IS GOING TO BE DISASTER.
I DON'T FEEL LIKE IT GOES
THE WAY IT'S SUPPOSED TO GO
WHEN I'M NOT HERE.
NOW, I WANT YOU TO JUMP
IN HERE.
NOW, I WANT YOU TO JUMP
IN HERE.
YEAH?
THEY'RE GONNA STRUGGLE
WITHOUT ME.
I HAVE A CONFESSION
FOR YOU.
YOU'RE NOT GOING HOME
REALLY.
I'D LIKE YOU TO SIT IN HERE
AND WATCH CAREFULLY,
BECAUSE I DON'T THINK
YOU REALLY KNOW
WHAT GOES ON IN YOUR RESTAURANT
WHEN YOU'RE NOT THERE.
MM-HMM?
OKAY.
LISTEN CAREFULLY.
I WILL.
PAY CLOSE ATTENTION
TO EVERYTHING YOU SEE.
OKAY.
OKAY, GOOD.
THANK YOU, SIR.
I'LL SEE YOU LATER.
THANK YOU SO MUCH.
RIGHT.
ALL RIGHT.
ALL RIGHT.
AMEL OR VANESSA,
DOES SOMEONE KNOW
HOW TO PUT THE RICE COOKER
ON COOK?
NO.
OH, MY GOD.
OH,.
WOW, MARK.
BRENDA, THIS IS COOKING,
RIGHT?
NUH-UH-UH-UH-UH-UH.
I'M HOLDING MY BREATH
FOR THEM.
WE'VE GOT CUSTOMERS
COMING IN, GUYS.
HELLO.
HI.
WELCOME TO ZAYNA FLAMING GRILL.
GO AHEAD AND HAVE A SEAT,
AND I'LL BE RIGHT WITH YOU.
NOW WHAT CAN I GET FOR YOU, SIR?
I'LL DO THE LAMB KABOB PLATE.
I'M GONNA TRY
THE BEEF SHAWARMA SANDWICH.
I'M GONNA TRY
THE BEEF SHAWARMA SANDWICH.
THE MUTABBEL?
YEAH.
SURE.
FIRST ORDER ON?
YEAH.
WHAT IS IT?
A MUTABBEL APPETIZER.
OKAY.
IF YOU CAN GET
THE SIDES FOR ME, MARK...
YOU GOT IT.
THE FIRST ORDERS ARE IN.
HOW ARE WE DOING
ON THE MEAT, MARK?
BEEF IS DONE.
KOFTA'S DONE.
EXCELLENT.
ONE PIECE OF LAMB
SHOULD BE COMING OUT
ANY MINUTE.
AND WITHOUT
FAY'S MICROMANAGEMENT...
ARE THOSE POTATOES READY?
IT NEEDS TO GO OUT
WITH THIS ORDER.
YEP, POTATOES READY.
ALL RIGHT.
BRENDA, WORKING ALONGSIDE MARK,
SEEMS TO HAVE THE KITCHEN
UNDER CONTROL.
THIS IS READY.
TABLE TWO.
THIS IS READY.
TABLE TWO.
HERE WE GO.
WE HAVE YOUR FALAFEL.
BEEF SHAWARMA SANDWICH
WITH ONIONS.
THANK YOU.
YOU'RE WELCOME.
AND THE LUNCH SERVICE IS OFF
TO A SOLID START.
I NEED
CHICKEN SHAWARMA STARTED.
TURN AROUND AND CHECK,
BRENDA,
BECAUSE THERE IS SHAWARMA
SITTING THERE FOR A WHILE.
MARK, LET ME KNOW WHAT'S READY,
SO WE CAN START DISHING.
CHICKEN'S ALMOST READY.
BEEF SHAWARMA'S ALMOST READY.
THE BEEF,
MAYBE TWO MORE MINUTES.
BEEF FOR THE BEEF SHAWARMA.
YOU HAVE A WHOLE PAN
THAT'S COOKED ALREADY.
COME ON, YOU GUYS.
USE THE COOKED ONE.
THIS CHICKEN IS DONE.
THIS CHICKEN IS DONE.
MAKE SURE THE SHAWARMA HAVE
NO OIL IN IT WHEN YOU DISH IT.
A LITTLE BIT MORE.
OH, MY GOD.
GO.
TABLE FIVE.
NOT--NO.
IT JUST SEEMS LIKE EVERYTHING
IN HERE IS OVER-OILED.
AH, PLEASE.
OKAY, SURE.
IT'S A BIT OVER-OILED?
IT JUST SEEMED
A LITTLE BIT OVER-OILED.
OIL?
OKAY, I'M SORRY.
OIL?
OKAY, I'M SORRY.
TABLE FIVE DOES WANT
THE KABOBS,
BUT THEY DON'T WANT
TO WAIT 20 MINUTES FOR IT.
IT'S GONNA BE A TEN-MINUTE WAIT.
OKAY, I'LL TELL THEM.
AS THE BUSY LUNCH SERVICE
CONTINUES WITHOUT FAY...
OKAY, WE'RE GETTING
BACKED UP.
PRESSURE IN THE KITCHEN
IS CLEARLY MOUNTING.
MAKE SURE YOUR CUSTOMERS
ARE HAPPY, GUYS.
I KNOW, MARK.
YOU DON'T HAVE
TO SAY THINGS LIKE THAT.
FAY'S SON MARK
AND OUTSPOKEN SERVER AMEL...
I CAN'T EVEN--
AMEL, I NEED TO MAKE
FLAMING POTATOES.
MOVE THAT.
CAN YOU--I--
ARE BEGINNING
TO BUTT HEADS.
GO DO SOMETHING ELSE.
DON'T WORRY
ABOUT TURKISH COFFEE.
I'LL GET IT DONE FOR YOU.
WE HEARD YOU, THANK YOU.
WHEN IT'S READY,
I'LL PUT IT ON THE COUNTER.
WE HEAR YOU, THANK YOU.
WE HEAR YOU, THANK YOU.
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
HEY, MARK.
WATCH YOUR MOUTH, RELAX.
SO I CAN'T--
SHUT UP.
MARK--
GO, GO.
WATCH IT.
DON'T TALK TO ME LIKE THAT.
GO!
COME ON, YOU GUYS.
GO!
WITHOUT THE STAFF'S KNOWLEDGE,
CHEF RAMSAY IS ATTEMPTING
TO SHOW FAY
THAT THE RESTAURANT
CAN RUN WITHOUT HER.
I DON'T THINK
YOU REALLY KNOW
WHAT GOES ON IN YOUR RESTAURANT
WHEN YOU'RE NOT THERE.
HE HAS SET UP
A STAKE-OUT VEHICLE
FOR HER TO OBSERVE.
AMEL, YOU HAVE A MOUTH
ON YOU THAT'S UNBELIEVABLE.
- OH, MY GOD.
- AND ALTHOUGH BRENDA
SEEMS TO HAVE A FIRM GRIP
ON RUNNING THE KITCHEN...
ARE THOSE POTATOES READY?
IT NEEDS TO GO OUT
WITH THIS ORDER.
YEP, POTATOES READY.
ALL RIGHT.
MARK AND AMEL HAVE STARTED
TO BICKER AT EACH OTHER.
MOVE THAT.
MOVE THAT.
I DON'T--SO I CAN'T--
SHUT UP.
MARK--
GO, GO.
WATCH IT.
DON'T TALK TO ME LIKE THAT.
GO!
COME ON, YOU GUYS.
YOU OKAY?
YES.
I SWEAR TO GOD, I'M GONNA SHOVE
MY FOOT STRAIGHT UP HIS.
WHO?
MARK.
UH-OH.
SARCASM NEEDS TO STOP.
WELL, TALK--
IT'S CALLED COMMUNICATION.
BRENDA'S GETTING STRAIGHT
TO THE POINT WITH AMEL.
THIS IS REALLY HARD FOR ME.
WHY IS IT HARD?
BECAUSE I PUT MORE DEDICATION
AND MORE LOVE INTO THIS...
LISTEN TO ME.
AND THEN MARK IS GONNA YELL
AT ME AND TELL ME WHAT TO DO.
HE'S NOT YELLING AT YOU.
HE WAS.
HE'S NOT YELLING AT YOU.
HE WAS.
HE'S COMM--
ARE YOU KIDDING?
I HAD PARSLEY IN MY HAND.
LOOK--
I WAS SPRINKLING IT ON.
YOU CANNOT--
I TOLD HIM I WAS GONNA TAKE IT.
CAN YOU STOP FOR A SECOND?
AMEL GETS VERY FRUSTRATED
WHEN SOMEONE'S TRYING
TO CORRECT HER.
NO, I KNOW,
BUT LOOK AT THE WAY
BRENDA'S CONTROLLING
THE SITUATION.
WHEN MARK DOES THAT TO US--
CAN YOU STOP AND LISTEN TO ME?
OKAY.
WHEN SOMETHING SITS
ON THE COUNTER,
IT NEEDS
TO GO OUT QUICKLY.
SEE, BRENDA CAN DO IT.
LOOK HOW TOUGH.
HE ASKED YOU WHAT TABLE,
SO IT CAN GO OUT HOT AND FRESH.
THAT'S BRENDA SHOWING THAT
SHE'S CAPABLE OF BEING A BOSS.
HE IS HERE TO HELP YOU.
BRENDA SEEMS TO BE
IN CHARGE NOW.
BRENDA SEEMS TO BE
IN CHARGE NOW.
I'M PROUD OF HER.
DO YOU WANT TO CONTINUE
TO ARGUE?
ALL RIGHT.
I'M GONNA START DISHING.
MARK, LET ME KNOW WHAT'S READY,
SO WE CAN START DISHING.
CHICKEN'S ALMOST READY.
BEEF SHAWARMA'S ALMOST READY.
START DISHING, BRENDA.
TABLE FIVE, READY?
SO I HAVE YOUR ORDER
ALL SET.
GOOD JOB.
GOOD JOB, GUYS.
YOU READY?
WE'LL HAVE A LITTLE FUN
WITH THEM NOW, OKAY?
WE'LL HAVE A LITTLE FUN
WITH THEM NOW, OKAY?
AND THEN YOU CAN TELL THEM
HOW PROUD YOU ARE.
LAST TABLE GONE?
YES.
YEAH? GOOD.
COME OVER HERE, GUYS, PLEASE.
SO WHY DON'T YOU JUST
GIVE FAY A LITTLE INSIGHT
HOW IT WENT?
I THOUGHT THE HEAT WAS ON
FOR QUITE A FEW MINUTES
JUST BECAUSE WE GOT SLAMMED
WITH ORDERS.
BUT WITH THE COMMUNICATION
WITH ME AND MARK
TAG-TEAMING ON THE GRILL
AND JUST COMMUNICATING
ACROSS THE BOARD--
ONE OR TWO PLATES CAME BACK,
BUT WHEN WE PUT IT BACK OUT,
NOT ONE COMPLAINT.
I HAVE A CONFESSION
TO MAKE.
FAY DID NOT GO HOME.
FAY DID NOT GO HOME.
SHE WAS WITH YOU
BECAUSE SHE WAS--
SAT BEHIND THE RESTAURANT
IN THE CAR PARK,
WATCHING EVERYTHING YOU DID,
LISTENING TO EVERYTHING
YOU SAID ON A MONITOR.
AND I THINK SHE HAS SOMETHING
SHE'D LIKE TO SAY TO YOU ALL.
I'M REALLY PROUD
OF YOU ALL.
THERE IS A FEW MISTAKES
THAT WE CAN WORK ON AND--
WHAT DID YOU THINK
OF BRENDA'S PERFORMANCE?
AMAZING.
YOU'RE AMAZING.
AND I FEEL LIKE
I DON'T TELL YOU ENOUGH.
IT'S AN EYE-OPENER FOR ME,
WHAT I SAW TODAY,
TO SEE HOW HARD YOU WORK,
TO SEE HOW HARD YOU WORK,
AND I COMMEND YOU
FOR TAKING CHARGE.
AND I DID THIS LITTLE EXERCISE
FOR FAY TO WATCH
TO UNDERSTAND HOW GOOD YOU ARE,
AND LET ME TELL YOU SOMETHING,
YOU CLEARLY PASSED
THE TEST.
YOU DID.
I WAS PROUD OF YOU ALL.
SO WELL DONE.
WE DO HAVE TO IMPROVE
THE FOOD, RIGHT?
GRANTED.
YES?
BUT FOR ME, THE RELATIONSHIP
WAS FAR MORE IMPORTANT
THAN THE FOOD FIRST.
TODAY IS A NEW BEGINNING.
OKAY?
GIVE ME 15 MINUTES, AND I'D LIKE
TO GET INTO THE KITCHEN
AND START COOKING SOMETHING
EXCITING WITH THE TWO OWNERS.
WELL DONE, ALL OF YOU.
WELL DONE, ALL OF YOU.
I'M REALLY EXCITED THAT FAY GOT
TO WATCH HOW WE RUN THE PLACE.
I REALLY DO HOPE FAY STARTS
TREATING ME AS A PARTNER
AND NOT HER NIECE.
IT'S GONE ON
DEFINITELY TOO LONG,
AND WE'RE READY
TO MOVE FORWARD.
I REALLY HOPE,
IN THE FUTURE,
WE CAN AGREE
ABOUT THE STAFF MEETING,
AND WE HAVE TO ADDRESS
WHAT'S BOTHERING US.
I KNOW NOW WE HAVE TO WORK
AS A TEAM,
AND I HOPE THAT WE COULD MOVE
FROM MY OBSESSION
WITH EVERYTHING BEING PERFECT.
WE NEED TO ACT LIKE A TEAM,
AND WE NEED TO STRIVE AS A TEAM.
WE NEED TO ACT LIKE A TEAM,
AND WE NEED TO STRIVE AS A TEAM.
AND I REALIZE
IT'S ABOUT TIME
TO TREAT BRENDA
AS MY BUSINESS PARTNER
AND NOT ONLY MY NIECE.
NOW I KNOW THAT WE NEED
TO FIX A LOT OF THINGS.
WE DEFINITELY PROVED IT TO FAY
THAT WE CAN DO OUR JOBS.
WE ARE CAPABLE OF HELPING HER
OUT WHEN SHE NEEDS,
AND SHE JUST NEEDS TO ALLOW US
TO DO IT, SO...
WE'LL SEE WHAT HAPPENS.
YOU DID A GOOD JOB.
I'M PROUD.
LET'S GO, YOU TWO.
WHAT IS THAT?
IT'S FRESH FISH.
IT'S FRESH FISH.
OH, IT'S DEFINITELY FRESH FISH.
HOW DOES IT FEEL?
FEELS AWESOME.
HERE'S THE THING.
BUYING FRESH, SENDING THAT
MESSAGE OUT TO YOUR CUSTOMERS
IS THE ONLY MESSAGE
YOU'RE GONNA HAVE.
SO I'M GONNA DO
TWO VERY SIMPLE DISHES.
DO A NICE YELLOWTAIL,
DO A NICE LITTLE SHRIMP KABOB.
IT'S A OUT-OF-THIS-WORLD
EXPERIENCE
TO BE TAUGHT BY CHEF RAMSAY.
FIND THE GRILL,
AND START TO MARK IT.
I AM LEARNING
THAT WHEN YOU SAY "FRESH,"
IT MEANS REALLY FRESH.
IT DOESN'T MEAN
IT'S FROZEN FRESH.
PUT SOME JUICE
IN THE RICE.
PUT SOME JUICE
IN THE RICE.
MM, NOW YOU CAN SMELL
THE HERBS, OKAY?
SMELLS AMAZING.
AND THE LEMON IN THERE.
FROM THERE, MY HERBS GO IN,
AND THEN I'VE GOT A LITTLE TOUCH
OF VEGETABLE STOCK.
JUST A TOUCH.
WHAT KIND OF STOCK?
SO THAT GOES ON.
VEGETABLE STOCK.
I'VE POURED MY HEART AND SOUL
INTO THIS PLACE
THE LAST FIVE YEARS.
AND THIS IS THE FIRST TIME
I FEEL LIKE
AN EQUAL PARTNER WITH FAY.
I'M JUST GONNA SHOW YOU
HOW WE PLATE THIS UP.
WOW.
IF WE COOK
JUST DELICIOUS AND FRESH
IF WE COOK
JUST DELICIOUS AND FRESH
AND IF BRENDA WILL CONTINUE
TO CHANGE HER WORK ETHICS,
BE A BUSINESS OWNER,
I THINK
WE'LL MAKE
A VERY STRONG TEAM.
AMAZING.
SOMETHING VERY IMPORTANT
YOU SHOULD BOTH KNOW.
YESTERDAY, AFTER MY LUNCH,
I WENT AROUND TOWN.
AND I ASKED JUST PEOPLE
WALKING TOWARDS ME,
"TELL ME
ABOUT ZAYNA'S FLAMING GRILL."
ZAYNA'S FLAMING GRILL.
EVER HEARD OF IT?
NO.
DAMN.
PASSED THROUGH, SEEN IT,
NEVER REALLY STOPPED.
HAVE YOU BEEN?
I HAVE NOT.
HAVE YOU BEEN?
I HAVE NOT.
NOBODY'S HEARD OF THIS PLACE.
MAN.
OVER 3/4 OF THE PEOPLE
I SPOKE TO,
THEY HAVE NEVER HEARD
OF ZAYNA'S FLAMING GRILL.
SO I'VE ARRANGED
FOR A SMALL, EXCLUSIVE SPOT
AT THE REDONDO PIER.
WE'RE GONNA TELL REDONDO
THAT YOU'RE HERE TO STAY,
AND WE'RE HERE TO RELAUNCH.
OKAY?
OKAY.
AND WE'RE GONNA TAKE
LITTLE SAMPLERS,
GET THE WORD OUT THERE.
MOST IMPORTANTLY,
I WANT THEM LEAVING
WITH ZAYNA'S FLAMING GRILL'S
FLAVOR.
OKAY, AWESOME.
OKAY, AWESOME.
GET ALL THE TEAM TOGETHER,
AND WE'RE GONNA HEAD
TO THE REDONDO PIER, OKAY?
YES, SIR.
EXCELLENT.
YEAH?
COME OVER, GUYS.
HOW ARE YOU FEELING?
FEELING GOOD.
SO WE'RE RELAUNCHING
TOMORROW NIGHT.
ALL RIGHT.
YEAH.
ZAYNA'S FLAMING GRILL
IS NOW FLAMING HOT.
WHY DON'T YOU AND I
WORK BEHIND?
ALL RIGHT.
YEAH, AND YOU THREE
CAN MARKET THE HELL
OUT OF THE NEW
ZAYNA'S FLAMING GRILL.
YES, ZAYNA'S FLAMING GRILL.
OUT OF THE NEW
ZAYNA'S FLAMING GRILL.
YES, ZAYNA'S FLAMING GRILL.
YEAH? GOT IT?
YES.
OKAY, LET'S GO.
LET'S GO, LET'S GO, LET'S GO.
YOU GUYS HUNGRY?
COME ON IN.
HERE YOU GO, SIR.
ENJOY. ENJOY, GUYS.
HERE WE GO.
ENJOY.
A DELICIOUS SHRIMP KABOB
WITH A TZATZIKI SAUCE.
ENJOY.
THIS IS DEFINITELY WHAT WE NEED
RIGHT NOW.
PEOPLE THAT ACTUALLY LIVE
REALLY CLOSE
OR JUST A FEW MINUTES AWAY
HAVE NEVER HEARD ABOUT US.
WE'RE ZAYNA'S FLAMING GRILL
ON P. C. H. AND AVENUE "F."
WE'RE DOING A NEW LAUNCH.
WE'D LOVE TO HAVE YOU IN.
WE'RE BY THE BEACH.
WE SHOULD LET THE COMMUNITY KNOW
THAT WE'RE HERE
AND WE'RE SERVING
THE BEST OF THE BEST.
ENJOY.
ENJOY.
HOW'S IT TASTE?
EXCELLENT.
IT'S REALLY GOOD.
DELICIOUS.
YOU WANT SOME SHRIMP?
WOULD YOU LIKE SOME?
I LOVE THE SAUCE.
EXCELLENT.
WE'VE NEVER DONE
ANYTHING LIKE THIS,
SO I THINK THIS IS REALLY BIG,
TO COME OUT HERE
AND COME TOGETHER
AND BE A TEAM.
WE'D LOVE TO SEE YOU GUYS.
IT'S A NEW BEGINNING.
YOU GUYS
GOTTA COME CHECK US OUT.
ZAYNA'S FLAMING GRILL
IS GONNA BE FLAMING AWESOME.
IT'S GONNA BE AWESOME.
WHAT'S GOING ON NOW IS JUST--
IT'S A WHOLE NEW ZAYNA.
EVERYTHING IS
JUST FINALLY FALLING
IN PLACE
THE WAY IT SHOULD BE.
THE MOTIVATION AND DRIVE
THAT WAS LACKING IS BACK.
THE MOTIVATION AND DRIVE
THAT WAS LACKING IS BACK.
I LOVE YOUR FOOD!
THANK YOU.
THANK YOU, YEAH!
THE FLAME IS BACK, RIGHT?
THE FLAME IS BACK.
COMING UP...
HOW ARE WE DOING DOWN THERE?
IT COULD BE
ZAYNA'S BIGGEST NIGHT EVER.
FAY, DID YOU GET THAT?
FAY?
BUT ON A NIGHT
WHEN SUCCESS RESTS
IN THE HANDS
OF BRENDA AND FAY...
FAY HAS SHUT DOWN.
IT COULD TURN OUT
TO BE ITS BIGGEST DISASTER.
FAY. FAY.
WITH THE WORD OUT
TO THE COMMUNITY
ABOUT THE CHANGES AT ZAYNA,
CHEF RAMSAY AND HIS TEAM
HAVE JUST 12 HOURS TO TURN
A MEDITERRANEAN RESTAURANT
INTO A BEACHSIDE HANGOUT.
- GOOD MORNING.
- GOOD MORNING.
HOW ARE WE FEELING?
VERY GOOD.
EXCITED, GOOD.
READY TO GO CRAZY.
ARE YOU READY
FOR THE NEW ZAYNA?
YES.
YES.
WE ALL ARE.
NO FAINTING ALLOWED.
LET US SEE IT.
ON THE COUNT OF THREE.
ONE, TWO, THREE.
- WELCOME TO THE NEW ZAYNA.
- OH, MY GOD.
- WELCOME TO THE NEW ZAYNA.
- OH, MY GOD.
IT LOOKS STUNNING.
I LOVE IT.
WOW.
OH, MY GOD.
OH, MY GOD.
OH, IT'S SO BEAUTIFUL.
GONE IS
THAT DREARY CREAM COLOR.
WE HAVE GIVEN IT
A FUN, BEACHY VIBE.
THE BOOTHS WERE HIDEOUS.
WE HAVE COMPLETELY OPENED
THIS SPACE UP,
WHICH HAS GIVEN YOU
ANOTHER 12 SEATS.
THIS IS A COMPLETELY
DIFFERENT RESTAURANT.
AND THEN WE GOT STOOLS.
AND THEN WE GOT STOOLS.
WE'RE GONNA TAKE ADVANTAGE
OF THAT BAR.
AMAZING.
AT THE TABLES, YOU HAVE
THESE STUNNING PEWTER CHAIRS.
WOW.
WOW.
BEAUTIFUL DINNER- AND FLATWARE
DONATED BY ONEIDA.
PLATES, BOWLS,
KNIFE, AND FORKS.
YOU NAME IT,
YOU'VE GOT IT.
YOU CAN'T IMAGINE
HOW THANKFUL I AM FOR THIS.
AMAZING, COOL POP ART.
I LOVE IT.
QUIRKY, COLORFUL, AND COOL.
AMAZING.
THIS IS OUR DREAM
COME TRUE.
IT IS.
DEFINITELY IS.
IT COULDN'T BE MORE PERFECT.
IT'S VERY HIP, VERY BEACHY,
AND WE'RE READY
IT'S VERY HIP, VERY BEACHY,
AND WE'RE READY
TO UNITE
AND GET THIS PARTY GOING.
THANK YOU SO MUCH.
YOU OKAY?
I'M VERY HAPPY.
OKAY, YOU'RE CRYING.
I THOUGHT YOU--
OKAY.
I HONESTLY NEVER DREAMED
ABOUT OWNING A PLACE LIKE THIS.
MY RESTAURANT WAS
REALLY OLD-FASHIONED BEFORE.
NOW, IT'S A BEAUTIFUL PLACE
FOR PEOPLE TO COME IN
AFTER A DAY AT THE BEACH
AND ENJOY
A BEAUTIFUL BEACH RESTAURANT.
NOW THAT CHEF RAMSAY HAS BROUGHT
THE BEACH VIBE TO ZAYNA...
GET IN LINE OVER THERE.
GET IN LINE OVER THERE.
HE REVEALS THE NEW, TASTY,
FRESH MENU TO THE STAFF.
OH, WOW.
YUMMY.
YUMMY.
FIRST OFF, THE DIPS.
ROASTED RED PEPPER HUMMUS.
NOT LIQUID,
BUT A NICE TEXTURE TO HUMMUS.
DELICIOUS TABBOULEH,
PARSLEY,
SCALLIONS, TOMATOES,
LEMON JUICE,
AND CLASSIC BULGUR WHEAT.
BEAUTIFUL.
AND THEN THE LAMB MEATBALL GYRO
SERVED IN A PITA, SCALLIONS,
AND TAHINI AS WELL.
WOW.
SHRIMP KABOB
FINISHED WITH LEMON
AND BEAUTIFULLY SERVED
WITH A PITA BREAD.
LAST NIGHT, WE COOKED TOGETHER
THAT WONDERFUL YELLOWTAIL.
AGAIN, SERVED WITH POTATOES,
RED ONIONS, AND WE SERVE,
GRILL THE FISH, AND SEND.
GRILL THE FISH, AND SEND.
EXCITED TO TASTE?
DEFINITELY.
YES.
YEAH?
HAVE A REALLY GOOD TASTE,
BECAUSE TONIGHT,
WE'RE GONNA RELAUNCH THIS
STUNNING MEDITERRANEAN GRILL
WITH A BIG BANG.
JUMP IN.
MMM.
THE HARDEST PART IS
FIGURING OUT WHERE TO START.
BOMB.
MMM.
THIS IS A PARTY IN MY MOUTH
RIGHT NOW.
WOW.
YOU'RE GONNA LOVE THIS.
IF I START LIKING THAT,
WE MIGHT RUN LOW
BEFORE THE CUSTOMERS
GET HERE.
DELICIOUS.
GOOD RECIPE.
THIS NEW MENU IS A DREAM.
A LITTLE BIT OF CHANGE
MAKES A BIG DIFFERENCE.
HOLY CRAP.
MMM, WE SHOULD PUT
THESE TWO TOGETHER.
HOLY CRAP.
MMM, WE SHOULD PUT
THESE TWO TOGETHER.
WATCH THIS.
I AM READY TO LAUNCH
MY RESTAURANT TONIGHT.
I HAVE EVERYTHING I NEED NOW
TO REALLY SERVE REDONDO BEACH,
AND IT WILL BE JUST
A WONDERFUL FEELING
TO HAVE BRENDA AND I
WORKING TOGETHER AS A TEAM.
HELLO, WELCOME TO THE NEW
AND IMPROVED ZAYNA'S.
HAVING SPREAD THE WORD
IN REDONDO BEACH
HAVING SPREAD THE WORD
IN REDONDO BEACH
ABOUT THE NEW LOOK AND MENU
AT ZAYNA FLAMING GRILL...
THIS LOOKS SO GOOD.
IT DOES.
THE RESTAURANT IS FULLY BOOKED
FOR RELAUNCH.
IT LOOKS LIKE THE BEACH.
IT DOES LOOK LIKE THE BEACH.
IT'S COOL.
ARE YOU GUYS READY TO ORDER?
THE YELLOWTAIL.
THE ZUCCHINI FRITTERS.
I'M SURE YOU LADIES
WILL ENJOY EVERYTHING.
RIGHT, YOU READY?
WE'RE FIRED UP.
WE HAVE THE FLAME BACK,
AND I HAVE
TO SHOW YOU THAT TONIGHT.
OKAY, HAVE YOU WARNED
YOUR HUSBAND THE FLAME'S BACK?
I TOLD HIM EARLIER TODAY,
AND HE THOUGHT I WAS
TALKING ABOUT SOMETHING ELSE.
AND HE THOUGHT I WAS
TALKING ABOUT SOMETHING ELSE.
I'M SORRY.
KEEP IT CLEAN--IT'S A FAMILY
RESTAURANT, FOR GOODNESS' SAKE.
OKAY,
ZUCCHINI FRITTERS.
I'LL START THAT.
GOOD.
STARTING THE TWO CALAMARIS
AND ZUCCHINI, OKAY?
OKAY.
GOOD. THAT'S IT.
TALK.
THE MORE TALKING, THE BETTER.
OKAY?
OKAY, BRENDA.
CRISPY CALAMARI AND GRILLED
YELLOWTAIL AND WHAT ELSE?
AND SHRIMP KABOB.
SHRIMP KABOB.
FOR RELAUNCH, CHEF RAMSAY
HAS SET UP A NEW SYSTEM
IN THE KITCHEN THAT HAS FAY
AND BRENDA WORKING SIDE BY SIDE.
IN THE KITCHEN THAT HAS FAY
AND BRENDA WORKING SIDE BY SIDE.
FIRING UP FRIES.
BEEF KABOB.
RICE ON GRILL.
AND SO FAR, THE PLAN IS WORKING.
THAT'S YUMMY.
SO GOOD.
EVERYTHING WAS
SEASONED PERFECTLY.
BUT AS THE ORDERS
START TO FLY IN...
TWO CALAMARIS AND A ZUCCHINI
FRITTER COMING UP, OKAY, FAY?
FAY HAS STOPPED COMMUNICATING.
ARE WE GOOD ON RICE?
DO WE NEED RICE, FAY?
FAY, TALK TO BRENDA.
AND THAT'S SLOWING DOWN
THE DELIVERY OF THE FOOD.
I KNOW.
I KNOW.
HEY, YOU'RE NOT EVEN--LOOK
AT ME, YOU'VE STOPPED TALKING.
I'M DOING IT.
I KNOW, BUT TALK AND WORK
AT THE SAME TIME, OKAY?
OKAY.
HERE WE ARE.
CAN I PLEASE KNOW THE STATUS
ON TABLE NINE?
UM, DID YOU HEAR ME?
FAY'S SO USED TO HAVING
HER MIND-SET
WHERE SHE HAS
TO DO EVERYTHING...
FAY, COME ON.
AND SHE JUST NEEDS TO UNDERSTAND
THAT IT'S NOT
JUST HER IN THE KITCHEN ANYMORE,
THAT IT'S HER AND BRENDA.
HOW FAR OUT
IS TABLE NINE?
NO ANSWER.
I KNOW.
NO ANSWER.
I KNOW.
WHAT'S GOING NEXT, PLEASE,
BRENDA?
BECAUSE FAY'S TURNED OFF.
WE GOT A LAMB KABOB
MEDIUM-RARE AND THE YELLOWTAIL.
LET ME KNOW
IF YOU NEED SOMETHING, FAY.
SHE'S NOT EVEN SAYING ANYTHING.
SHE'S JUST TURNED OFF.
FAY IS JUST NOT COMMUNICATING,
AND I JUST TRULY HOPE
THAT WE CAN MAKE IT
THROUGH THIS DINNER
WITHOUT TOTALLY FALLING APART.
HOW ARE WE DOING, FAY?
FAY. FAY. FAY.
IT'S RELAUNCH NIGHT
AT ZAYNA FLAMING GRILL,
AND CHEF RAMSAY
HAS IMPLEMENTED
A TWO-CHEF SYSTEM
IN THE KITCHEN...
HOW ARE WE DOING
DOWN THERE, FAY?
WHERE COMMUNICATION IS THE KEY.
FAY, DID YOU GET THAT?
BUT SHORTLY AFTER DINNER
STARTED, FAY HAS SHUT DOWN
AND IS NO LONGER COMMUNICATING
WITH BRENDA.
BRENDA, 30 SECONDS?
FAY HAS SHUT DOWN.
SHE'S SO USED TO WORKING ON
HER OWN, SHE'S REFUSING TO TALK,
SO YOU GOTTA--
GOTTA GET SOME--
SO YOU GOTTA--
GOTTA GET SOME--
SHE'S JUST COMPLETELY FLAT--
SILENT AND FLAT.
OKAY, ALL RIGHT.
NOW, YOU'RE A PARTNER,
DON'T FORGET.
YOU'RE IN THE DRIVER'S SEAT NOW.
EXCELLENT.
GET IT GOING, PLEASE.
PLEASE.
OKAY.
HOW WE DOING, FAY?
TALK TO ME.
FAY DOESN'T KNOW HOW TO WORK
WITH A TEAM.
COME ON, TALK TOGETHER, YEAH?
LET'S GO.
SHE'S USED TO DOING EVERYTHING
BY HERSELF.
TELL BRENDA
WHAT YOU'RE DOING THERE.
OKAY.
RIGHT BEHIND YOU.
TALK TO BRENDA.
BUT I AM AN OWNER,
AND I AM A BOSS.
AND I NEED TO TAKE CONTROL AND
BRING THIS PLACE BACK TO LIFE.
FAY, WE JUST NEED YOU
TO RESPOND.
JUST BECAUSE WE HAD
A FEW MINUTES OF DOWNFALL,
ALL WE DO IS GET RIGHT BACK UP
AND KEEP GOING.
ALL WE DO IS GET RIGHT BACK UP
AND KEEP GOING.
YES. YES.
ALL RIGHT?
WE DON'T DWELL ON IT.
WE PICK UP AND MOVE ON.
YES.
TABLE THREE.
CRISPY CALAMARI AND GRILLED
YELLOWTAIL AND WHAT ELSE?
AND SHRIMP KABOB.
SHRIMP KABOB.
KEEP IT GOING, GUYS.
WHAT DO I NEED
FOR TABLE NINE, FAY?
MEATBALL GYRO.
MEATBALLS ARE IN THE OVEN.
GOOD NEWS IS YOU'RE TALKING.
MORE BREAKING NEWS.
THANK YOU.
WITH BRENDA TAKING CONTROL
AND ENCOURAGING FAY,
SHE IS RESPONSIVE AGAIN.
TWO CHICKEN AND THE ONE LAMB
IS READY.
TWO CHICKEN AND THE ONE LAMB
IS READY.
EXCELLENT.
NICE.
TABLE EIGHT.
EXCELLENT.
AND THIS DUO ARE NOW
PUSHING OUT ORDERS
AT A MUCH FASTER RATE.
I LIKE THE ZUCCHINI FRITTER.
IT'S GOOD, YEAH.
MMM.
WE GOT EACH OTHER'S BACK.
WE'RE A TEAM.
I AM VERY PROUD
OF BRENDA TONIGHT.
SHE WAS MY BACKBONE, AND IT WAS
REALLY NICE WORKING AS A TEAM.
I HOPE YOU ENJOYED EVERYTHING,
LADIES.
YES, YES, IT WAS VERY GOOD.
THANK YOU SO MUCH.
THANK YOU.
BYE.
THANK YOU.
BYE.
ON THE COUNT OF THREE, ZAYNA'S.
ONE, TWO, THREE.
ZAYNA'S!
THE FLAME IS BACK.
GOD BLESS YOU ALL.
FIRST OF ALL, NIGHT ONE,
YOU ACHIEVED A LOT.
IT WASN'T GOING
TO BE PERFECT,
BUT LET ME TELL YOU,
IT WAS PRETTY GOOD.
FEEDBACK
FROM THE CUSTOMERS.
WHAT WAS IT?
I DIDN'T GET ONE BAD COMPLAINT.
GREAT.
I TALKED
TO A FEW OF THE TABLES,
AND THEY WERE REALLY HAPPY.
THEY LOVED THE NEW DECOR,
AND THEY SAID
THIS IS WHAT A BEACH RESTAURANT
SHOULD LOOK LIKE.
THIS IS WHAT A BEACH RESTAURANT
SHOULD LOOK LIKE.
THE LOOK OF THIS RESTAURANT
IS COMPLETELY DIFFERENT.
DO YOU KNOW WHAT ELSE
IS COMPLETELY DIFFERENT?
THE WAY
YOU TREAT EACH OTHER.
I AM VERY PROUD,
VERY PROUD OF ALL OF YOU.
BRENDA, YOU ARE
A NATURAL-BORN LEADER.
TONIGHT, YOU CONFIRMED
YOU'RE A PARTNER.
THANK YOU.
TODAY, SHE PULLED HER WEIGHT,
AND SHE HOLD MY BACK UP.
SHE'S AMAZING.
CHEF RAMSAY GAVE ME MY FAMILY
BACK AND MY RESTAURANT BACK.
I FINALLY HAVE THE PARTNER
I ALWAYS WISHED FOR.
THANK YOU SO MUCH.
THANK YOU SO MUCH.
I REALLY APPRECIATE THIS
SO MUCH.
BEST OF LUCK.
CHEF RAMSAY
HAS CHANGED OUR LIVES,
AND I AM WORRIED ABOUT FAY
GOING BACK TO HER OLD WAYS...
WELL DONE, MY DARLING.
GOOD JOB.
BUT WE'LL SEE WHAT HAPPENS.
WHEN I FIRST ARRIVED,
I DIDN'T THINK
A RELAUNCH OF THIS RESTAURANT
WAS EVEN POSSIBLE.
BRENDA AND FAY
WERE COMPLETELY AT ODDS,
AND THE STAFF BEHIND THEM--
THEY HAD NO DIRECTION.
BUT UNBELIEVABLY, TONIGHT,
BRENDA AND FAY WERE WORKING
SIDE BY SIDE IN THEIR KITCHEN.
MY ONLY HOPE NOW
IS THAT FAY REALLY UNDERSTANDS
MY ONLY HOPE NOW
IS THAT FAY REALLY UNDERSTANDS
THAT SHE'S NOT
IN THIS ALONE.
WOW.
BEATEN BY A STORE-BOUGHT HUMMUS.
UNBELIEVABLE.
AFTER CHEF RAMSAY LEFT...
YOU'RE GONNA COME CROSS OUT
WHAT I JUST TOOK OUT.
OKAY, BABY.
ZAYNA BECAME A POPULAR SPOT
IN REDONDO BEACH.
REALLY GOOD.
BUT UNFORTUNATELY...
THAT CHICKEN IS NOT DONE.
FAY HAS TAKEN A STEP BACK.
FLIP THE CHICKEN BECAUSE THIS IS
THE HOTTEST SPOT ON THE GRILL.
IT'S BURNING.
THAT'S WHY.
AND HER STUBBORNNESS
HAS RESULTED
IN VANESSA AND AMEL
LEAVING THE RESTAURANT.
IN VANESSA AND AMEL
LEAVING THE RESTAURANT.
WHATEVER.
MEATBALLS ARE HEATING UP
FOR TABLE SIX.
ON THE POSITIVE SIDE,
BRENDA HAS TAKEN ON
A MORE ACTIVE ROLE.
IT'S ALMOST READY.
EXCELLENT.
AND THE TWO OWNERS
CONTINUE TO WORK
ON THEIR RELATIONSHIP...
KEEP IT UP, YOU'RE DOING GOOD.
THANK YOU.
AS WELL AS MAINTAIN
THEIR NEWFOUND SUCCESS.
WE'RE GLAD
TO HAVE YOU HERE.
THANK YOU.
HOPE TO SEE YOU AGAIN.
THANK YOU.