Kitchen Nightmares (2007–2014): Season 7, Episode 7 - Zayna Flaming Grill: Part 1 - full transcript
Zayna Flaming Grill is a flaming mess with family constantly butting heads, and the main culprit of the problems, co-owner Fayna, completely in denial.
TONIGHT ON KITCHEN NIGHTMARES,
CHEF RAMSAY HEADS
TO REDONDO BEACH, CALIFORNIA.
BUT THE SUN ISN'T SHINING
ON THIS MEDITERRANEAN
FAMILY RESTAURANT.
I DON'T WANT TO HEAR IT!
THERE'S A STORM BREWING
BETWEEN TWO OWNERS WHO HAPPEN
TO BE AN AUNT AND A NIECE.
I NEED HELP.
WHAT?
AUNT FAY COMPLAINS
THAT SHE IS THE ONLY ONE
PUTTING IN ANY EFFORT.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
THAT'S NOT TRUE.
BUT THEN AGAIN, SHE REFUSES
TO TAKE HELP FROM ANYONE.
YOU DON'T LET ANYBODY
HELP YOU.
NO, THEY DON'T WANT TO.
NIECE BRENDA COMPLAINS
THAT FAY DOESN'T TREAT HER
AS HER PARTNER.
THAT FAY DOESN'T TREAT HER
AS HER PARTNER.
YOU'VE NOT BEEN SHOWN
THE RECIPES?
NO.
THIS IS CRAZY.
BUT HER LACK OF PASSION...
I'M GONNA GO SIT DOWN
IN MY BOOTH.
HAS EVERYONE FEELING
THAT SHE DOESN'T CARE.
WHEN YOU JUST SIT ON YOUR PHONE,
WE'RE COOKING, SERVING.
THAT'S NOT TRUE.
IT'S HARD FOR CHEF RAMSAY
TO TELL WHO'S RIGHT...
IT IS BEDLAM.
AND WHO'S WRONG.
THERE'S POOR COMMUNICATION.
I CAN SEE THAT.
BUT ONE THING'S FOR SURE.
CAN YOU BE ABLE TO DO THINGS
WHEN I'M NOT HERE?
I DO!
THEY ARE MORE FOCUSED
ON EACH OTHER'S FAULTS...
NOBODY WANTS TO HELP HER
BECAUSE SHE IS SO CRITICAL
OF THE WAY YOU DO HELP HER.
BECAUSE SHE IS SO CRITICAL
OF THE WAY YOU DO HELP HER.
THAN RUNNING THE RESTAURANT.
I'LL FIX IT.
FIX WHAT? IT'S CORRECT.
IT'S NOT CORRECT.
AS FOR THE STAFF...
NOW I NEED TO MAKE
FLAMING POTATOES.
MOVE THAT.
CAN YOU--I--
THEY ARE NOT ONLY FIGHTING
WITH EACH OTHER...
ARE YOU
KIDDING ME?
THEY'RE READY TO WALK
OUT THE DOOR.
YOU GOT TO BE KIDDING ME, MAN.
WALK OUT LIKE YOU ALWAYS DO.
TONIGHT, CHEF RAMSAY IS IN
FOR THE CHALLENGE
OF THE YEAR...
WHAT YOU'RE DOING IS SO WRONG.
NO.
AS HE ATTEMPTS TO TURN AROUND
A RESTAURANT...
THAT'S GROSS.
IN UTTER TURMOIL.
YOU'RE SCREWED.
I'M DONE.
YOU'RE SCREWED.
I'M DONE.
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
REDONDO BEACH, CALIFORNIA.
JUST BLOCKS FROM THE OCEAN
IS ZAYNA FLAMING GRILL,
OPENED IN 2009
BY THE AUNT-AND-NIECE TEAM
OPENED IN 2009
BY THE AUNT-AND-NIECE TEAM
FAY AND BRENDA.
MAMA'S FALAFEL
FOR TABLE FIVE.
I'M EGYPTIAN.
I CAME TO UNITED STATES AT 18.
MY FIRST EXPERIENCE WAS
A CATERING TRUCK FOR 16 YEARS.
AND IT WAS REALLY SUCCESSFUL.
BUT I ALWAYS WANTED
TO BUY MY OWN RESTAURANT.
IT WAS ALWAYS MY DREAM
TO HAVE MY OWN BUSINESS.
AND WHEN THE DOOR OPENED ABOUT
OPENING A RESTAURANT WITH FAY,
I DECIDED TO GIVE HER A CALL
SINCE SHE HAD KITCHEN EXPERIENCE
AND I HAD MANAGEMENT EXPERIENCE.
SINCE SHE HAD KITCHEN EXPERIENCE
AND I HAD MANAGEMENT EXPERIENCE.
WHEN I PUT THE MEAT SOMEWHERE
ON THE GRILL, DO NOT MOVE IT.
I JUST CHECKED THEM.
IT'S DONE!
THE REASON WHY THIS PLACE
IS GOING DOWNHILL
IS BECAUSE OF THE DRAMA
BETWEEN FAY AND BRENDA.
ACTUALLY,
ALL THIS WAS ON THIS SIDE.
THESE WERE ON THIS SIDE.
NO, THIS WAS HERE.
THEY'RE NOT COOKING.
FAMILIES DON'T WANT
TO COME HERE,
BECAUSE WHY WOULD YOU WANT
TO COME TO A RESTAURANT
WITH ARGUING AND STRESS?
IT'S EMBARRASSING.
OH, MY GOD!
FAY IS DEFINITELY
THE SCARY BOSS HERE.
SHE'S THE ONE WHO PUSHES PEOPLE,
SCREAMS AT PEOPLE.
SHE'S THE ONE WHO PUSHES PEOPLE,
SCREAMS AT PEOPLE.
YOU GUYS NEED TO TAKE THE MEAT
WHEN THE ORDER COMES OUT.
SHE'LL TELL THE STAFF,
"SHUT UP."
BE QUIET.
"GET OUT OF THE KITCHEN."
THEN MOVE!
MOVE FROM HERE.
"STOP ARGUING WITH ME."
I DON'T WANT TO HEAR IT!
"ZIP IT."
MOVE, MOVE.
DON'T WORRY
ABOUT THAT RIGHT NOW!
DO NOT MOVE THE TICKETS.
FAY NEEDS HELP,
BUT SHE DOESN'T WANT
TO ACCEPT IT FROM ANYBODY.
I KNOW WHAT
I'M TALKING ABOUT, YOU GUYS.
FAY DOESN'T TRUST ME
TO RUN THIS PLACE.
THE SALAD IS NOT--
DO YOU SEE ME STANDING HERE,
DOING NOTHING?
SHE SEES ME AS HER NIECE
AND NOT HER PARTNER.
SHE SEES ME AS HER NIECE
AND NOT HER PARTNER.
IT'S A COMPLETE JOKE.
I'M OBVIOUSLY DOING STUFF.
BRENDA DOESN'T SEEM
TO CARE ANYMORE.
I'M GONNA GO SIT DOWN
IN MY BOOTH.
I JUST WANT TO SLEEP.
SHE'LL BE ON THE PHONE.
HOW ARE YOU?
TALKS TO FRIEND.
WHERE IS BRENDA?
RIGHT NOW IT'S
BRENDA'S JUST LAZINESS.
I WANT YOU
TO BE STRONGER PERSON,
BUT THAT'S YOUR PERSONALITY.
IT'S NOT THAT I'M NOT--
I WANT YOU TO BE STRONG.
JUST BECAUSE I'M NOT YELLING
AT THEM--
IT'S NOT YELLING.
I'M NOT WANTING YOU TO YELL.
YOU KNOW WHAT, FAY?
I'LL FIX IT.
FIX WHAT? IT'S CORRECT.
IT'S NOT CORRECT.
ALL THEIR PROBLEMS COME
FROM THE RESTAURANT.
YOU'VE BECOME, LIKE,
SO FRUSTRATED.
YOU'RE LIKE,
"TO HELL WITH IT.
I DON'T CARE ANYMORE."
IT'S SO UPSETTING.
THIS RESTAURANT HAS PUT A STRAIN
ON MY ENTIRE FAMILY.
I REALLY HAVE TO GO.
I'M DONE.
NOBODY UNDERSTANDS
HOW MUCH STRESS I'M UNDER.
I'VE BORROWED FROM MY PARENTS
A LITTLE OVER 60 GRAND.
IF THE RESTAURANT FAILS,
I FEEL LIKE
I WOULD'VE FAILED MY FAMILY.
BUT YOU KNOW WHAT,
WE REALLY NEED HELP.
IF I DON'T SMILE,
I'M GONNA EXPLODE.
IF I DON'T SMILE,
I'M GONNA EXPLODE.
I'M GONNA CRY.
THE RESTAURANT IS MY LIFE.
BUT IT BECAME A BURDEN.
IT SEEMS LIKE
IT'S SLIPPING AWAY.
AND I FEEL LIKE IF THIS IS GONE,
I WON'T HAVE ANYTHING LEFT.
IT SHOULD NEVER BE
LIKE THIS.
BOTH FAY AND BRENDA
HAVE REQUESTED MEETINGS
WITH CHEF RAMSAY
PRIOR TO HIM ARRIVING
AT THE RESTAURANT.
PRIOR TO HIM ARRIVING
AT THE RESTAURANT.
HOW ARE YOU?
BRENDA, RIGHT?
YES.
HE REALIZES THAT THIS IS
A PERFECT OPPORTUNITY
TO GET BOTH SIDES
OF THE STORY.
IT'S FAY, RIGHT?
HELLO.
GOOD TO SEE YOU.
GOOD TO SEE YOU.
LIKEWISE.
GOOD TO SEE YOU TOO.
IT'S AN HONOR TO MEET YOU.
WELL, IT'S A PLEASURE
SEEING YOU.
OH, THANK YOU.
AND OBVIOUSLY, I WANTED
TO REACH OUT AND HAVE A WORD
BEFORE I WENT INSIDE
OF THE RESTAURANT.
YES.
I WANT TO TELL YOU
SOME ISSUES THAT I HAVE
WITH MY BUSINESS PARTNER
AND MY NIECE BRENDA.
OKAY, GREAT.
TELL ME ABOUT THE RESTAURANT.
HOW DID IT START?
FAY HAD THIS IDEA AND SAW
A LOCATION THAT SHE REALLY LIKED
FAY HAD THIS IDEA AND SAW
A LOCATION THAT SHE REALLY LIKED
AND APPROACHED MY MOM.
AND SHE SAID THAT I WOULD
POSSIBLY BE INTERESTED.
IT KIND OF JUST TOOK OFF
FROM THERE, YOU KNOW,
AND IT SEEMED LIKE IT WAS
THE RIGHT THING TO DO.
AND ARE YOU 50-50?
YES, WE'RE 50-50 PARTNERS.
RIGHT.
SO EXPLAIN THE ROLES
OF THE RESTAURANT.
I SHOP. I COOK.
I CLEAN.
OH, YOU'RE THE CHEF AS WELL?
YES.
WOW. YOU'RE BUSY.
SO IF YOU COOK, SHOP, CLEAN,
WHAT THE HELL DOES BRENDA DO?
UH...
UH...
BASICALLY, THERE'S DIFFERENT
DAYS WHERE I AM SERVING,
AND THERE'S DAYS
WHERE I'M ON THE LINE WITH FAY.
RIGHT.
AND IT CAN GET A LITTLE
OVERBEARING BACK THERE,
'CAUSE FAY, SHE'S DEFINITELY
A CONTROL FREAK.
SHE DOESN'T HAVE CONFIDENCE
IN ME STEPPING INTO THE KITCHEN
AND BEING ABLE
TO HELP HER OUT.
AND SHE IS JUST LIKE,
"NO, YOU'RE NOT DOING IT RIGHT."
AND I SOMETIMES FEEL LIKE
I'M AN EMPLOYEE, NOT AN EQUAL.
EVERY--LITERALLY EVERYTHING.
WHY CAN'T BRENDA PREP
FOR HER ONE DAY
WHY CAN'T BRENDA PREP
FOR HER ONE DAY
RUNNING THE BUSINESS
INDEPENDENTLY?
UM, SHE DOESN'T KNOW.
SHE STAY OUT WITH FRIENDS,
AND SHE'S VERY TIRED.
THE KIDS, THEY TELL ME
WHEN I'M NOT THERE,
WE SIT ON THE COMPUTER,
WATCH TV, OR WATCH--
WHAT?
HOW DOES THE BUSINESS RUN
ON THOSE NIGHTS
WHEN YOUR AUNTIE'S
NOT THERE?
VERY SMOOTHLY.
UH-HUH.
AND CUSTOMERS ARE HAPPY
WITH THE FOOD?
DEFINITELY.
THINGS FLOW EASY.
I FEEL LIKE
IT'S A DISASTER.
HOW DO YOU KNOW
THIS IS A DISASTER?
THE CUSTOMER COME TO ME
AND TELL ME WHAT HAPPENS.
WOW.
BRENDA'S COOKING
IN YOUR ABSENCE--
BRENDA'S COOKING
IN YOUR ABSENCE--
HOW WOULD YOU GIVE THAT,
OUT OF TEN?
SIX.
SIX.
I GIVE MYSELF TEN.
OH, WOW.
IF SHE WASN'T YOUR NIECE,
WOULD YOU FIRE HER?
YES.
IF THIS WASN'T YOUR AUNTIE,
WOULD YOU FIRE HER?
YES.
HOW LONG CAN
THE BUSINESS CONTINUE?
I'M GIVING MYSELF
ABOUT A YEAR.
REALLY? WOW.
YES.
OUR NUMBERS ARE HORRIBLE.
OH, I SEE.
HOW MUCH DID YOU PUT
INTO THE BUSINESS?
WE PUT ABOUT 60 GRAND EACH.
WOW.
I'M AFRAID AND SCARED
THAT I WILL LOSE THIS.
I'M AFRAID AND SCARED
THAT I WILL LOSE THIS.
IN THIS TIME OF MY LIFE,
I DON'T SEE MYSELF GOING TO WORK
FOR SOMEONE AND EVEN RETIRE.
I REALLY NEED CHEF RAMSAY
TO CHANGE BRENDA.
BUT I HAVE DOUBT
THAT ANYTHING WILL CHANGE.
BRENDA'S NOT GONNA CHANGE.
OKAY, I'LL SEE YOU BACK
AT THE RESTAURANT, OKAY?
THANK YOU SO MUCH.
THANK YOU, DARLING.
I'LL SEE YOU BACK THERE.
I APPRECIATE YOU.
AFTER HEARING
TWO COMPLETELY DIFFERENT STORIES
FROM THE OWNERS
ABOUT WHY ZAYNA IS FAILING,
CHEF RAMSAY ARRIVES
AT THE RESTAURANT,
CHEF RAMSAY ARRIVES
AT THE RESTAURANT,
ANXIOUS TO SEE
WHERE THE PROBLEMS LIE.
SO "FRESH, FLAVORFUL FOOD
SEVEN DAYS A WEEK."
NOW, THAT IS FRESH.
HELLO.
HELLO.
HI, MY NAME'S AMEL.
AMEL, NICE TO SEE YOU.
AND THIS IS?
MARK.
OKAY.
HE'S MY SON.
WHAT DO YOU DO?
HELP AROUND WITH EVERYTHING,
FROM COOKING TO BUSSING,
SERVING, SEATING.
OKAY. RIGHT.
WELL, GOOD TO MEET YOU.
LET ME SIT DOWN
AND HAVE A QUICK BITE TO EAT,
GET UP TO SPEED,
AND I'LL CATCH UP AFTER.
THANK YOU.
ENJOY.
OH, BOY.
IF YOU'D LIKE TO HAVE A SEAT
ON THE COUCH.
EXCELLENT.
OOH! SINKING DOWN HERE.
OOH! SINKING DOWN HERE.
I FEEL LIKE I'M BACK
AT MY GRANDMA'S COUCH.
WHY HAVE YOU GOT
SUCH HIGH COUCHES
IN SUCH A SMALL RESTAURANT?
I'M NOT QUITE SURE.
I...
WOW, OKAY.
NOW HOW LONG HAVE YOU BEEN HERE?
I'VE BEEN HERE
FOR 4 1/2 YEARS.
SO YOU'VE BEEN HERE
SINCE THE BEGINNING?
YES.
THE TWO OWNERS, DO THEY RUN
THE BUSINESS TOGETHER?
HOW DOES THAT WORK?
FAYZA WORKS HERE MORE DAYS
THAN BRENDA DOES.
OH, REALLY?
YEAH.
AREN'T THEY 50-50 PARTNERS?
THEY'RE SUPPOSED TO BE 50-50.
BUT I WOULD SAY IT WOULD
PROBABLY BE A 75-25 DIFFERENCE.
OH, WOW.
FAYZA'S DEFINITELY
THE 75% OF WORK.
FAYZA'S DEFINITELY
THE 75% OF WORK.
AND WHAT DOES
THE OTHER PARTNER DO?
BRENDA'S MORE LAID-BACK.
SHE PREFERS MORE TALKING
TO THE CUSTOMERS
INSTEAD OF BEING IN THE BACK
WITH THE KITCHEN.
OH.
SO WHO'S THE BOSS?
THE SCARY BOSS WOULD BE FAYZA.
FAYZA?
IS IT FAY OR FAYZA?
SHE SAID TO ME
HER NAME WAS FAY, SO...
USUALLY, I CALL HER FAYZA.
OR SOMETIMES WHEN IT'S BUSY,
I'LL CALL HER FAY.
THERE'S PEOPLE
WHO CALL HER FOO-FOO.
FOO-FOO.
I'LL STICK TO FAY.
IS SHE SCARY?
SHE IS HELL ON WHEELS.
WOW.
IF IT GETS BUSY,
NO MATTER WHAT IT IS,
IF IT GETS BUSY,
NO MATTER WHAT IT IS,
YOU WILL HEAR YELLING
IN THE DINING ROOM.
EVERYTHING THAT HAPPENS
BACK THERE, OUR CUSTOMERS SEE.
OUR CUSTOMERS
HEAR EVERYTHING.
WOW. SERIOUSLY?
YEAH.
FAY HAS
AN EXTREMELY SHORT TEMPER.
IF SOMETHING GOES WRONG,
ALL HELL WILL BREAK LOOSE.
HOW DO YOU GET ON WITH MARK?
IT MUST BE HARD WHEN YOU'RE
WORKING WITH THE OWNER'S SON.
YES.
IF HE SEES
SOMETHING THAT'S DIRTY,
HE WILL LEAVE IT FOR
SOMEBODY ELSE TO TAKE CARE OF.
IS HE LAZY?
WHEN IT COMES TO CLEANING,
HE DOESN'T DO IT
FULL-HEARTEDLY,
IF THAT MAKES ANY SENSE.
SO HE LEAVES A MESS FOR YOU
WHEN YOU COME IN THE NEXT DAY?
SO HE LEAVES A MESS FOR YOU
WHEN YOU COME IN THE NEXT DAY?
YEAH.
OH, WOW, WELL, THANK YOU
FOR THE INSIGHT.
I'M GONNA LOOK AT EVERYTHING
AND--WHOA, WAIT A MINUTE.
"MEDITERRANEAN BISTRO.
AN EXQUISITE 'DINNING'
ADVENTURE."
OH.
WOW.
WHERE'S MARK?
MARK?
OH, MARK, HE IS--
COULD YOU ASK HIM
TO COME AROUND?
YEAH.
THANK YOU.
HE WANTS TO TALK TO YOU.
YES, SIR.
AMEL, COME WITH HIM.
I GOT A LITTLE QUIZ.
ARE YOU READY FOR THIS?
HOW DO YOU SPELL "BISTRO"?
HOW DO YOU SPELL...
BISTRO.
BISTRO.
B-I-S-T-R-O.
UH-HUH.
GOOD.
AND HOW DO YOU SPELL "DINING"?
D-I-N-N-I-N-G.
SO YOU WROTE THIS MENU?
"DINING" IS D-I-N-I-N-G.
OKAY.
HAS ANYBODY ELSE
MENTIONED IT?
WE HAVE A LOT OF CUSTOMERS
WHO HAVE POINTED IT OUT TO US.
RIGHT.
UM, THANK YOU, MARK.
OKAY, AMEL,
WHAT WOULD YOU RECOMMEND?
OKAY, AMEL,
WHAT WOULD YOU RECOMMEND?
WE DO FOUR DIFFERENT DIPS.
WE'LL DO HUMMUS, BABA GHANOUSH--
GIVE ME
THE FOUR DIFFERENT DIPS.
WE'LL GO FOR THAT, YEAH.
OKAY.
LET'S GO FOR THE FAVA BEANS,
THE KIBBI ROLL.
OKAY.
YEAH.
AND THEN LET'S GO
FOR THE ZAYNA COMBO PLATE.
ALL RIGHT.
DEFINITELY.
THANK YOU, MY DARLING.
OH, YOU'RE WELCOME.
I'LL PLACE YOUR ORDER RIGHT NOW.
FIRST IMPRESSIONS?
THE PLACE IS SOULLESS.
MAN.
OOH!
IT'S LIKE DOMINOES.
THEY JUST KEEP ON COMING DOWN.
WHY IS THAT?
HONESTLY.
HONESTLY.
WHY?
OH,.
MAN.
WOW.
ALL RIGHT, YOU READY?
THREE KIBBI, FAVA BEANS,
AND ZAYNA COMBO.
OKAY.
LET'S ROCK AND ROLL.
I AM VERY PROUD OF MY FOOD,
AND I STAND BY IT.
IT'S FRESH,
IT'S MADE TO ORDER.
CHEF RAMSAY--THERE'S NO WAY
HE WOULD DISLIKE MY FOOD.
THE APPETIZER IS READY.
JUST TAKE IT OUT.
I'M CONFIDENT.
OUR FOOD'S GOOD.
OUR FOOD'S GOOD.
DAMN.
COMING UP, CHEF RAMSAY DIGS IN.
LOOKS LIKE
THE INSIDE OF A DIAPER.
AND THINGS GO
FROM BAD TO WORSE...
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
AS THE STAFF IS READY
TO JUMP SHIP.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
AND LATER...
UGH. GROSS.
CHEF RAMSAY IS SO FRUSTRATED...
MY GOD.
THAT HE RESORTS
TO DOING SOMETHING
HE HAS NEVER DONE BEFORE.
"FRESH FOOD SEVEN DAYS A WEEK,"
MY ASS.
WHILE THE OWNERS CONTINUE
TO BLAME EACH OTHER
FOR THE RESTAURANT'S PROBLEMS...
THE APPETIZER IS READY.
CHEF RAMSAY IS ANXIOUS
TO TASTE THE FOOD.
SO THIS IS
OUR COMBINATION APPETIZER.
OKAY. WOW.
WHY IS ALL THAT OIL
ON THERE?
WE USUALLY DRIZZLE THE TOP OF
OUR APPETIZERS WITH OLIVE OIL.
DRIZZLE... OR FLOOD?
UM, USUALLY, WE DRIZZLE.
BUT IT LOOKS LIKE
THERE'S A LITTLE EXTRA PUT ON.
YEAH, I'LL SAY.
COULD I HAVE A TEASPOON,
PLEASE, DARLING?
OF COURSE.
THANK YOU.
WOW, YOU DRIZZLE SPARINGLY
WITH A TOUCH OF OIL.
WOW, YOU DRIZZLE SPARINGLY
WITH A TOUCH OF OIL.
BUT LOOK AT IT.
I'VE GOT LITTLE SPOONFULS,
LITTLE MINIATURE BATHTUBS FULL
OF OIL FLOATING ON THE SIDE.
IT'S GROSS.
HERE'S A TEASPOON.
CAN YOU ASK MARK,
VERY CAREFULLY...
TO STOP STARING AT ME?
'CAUSE HE'S SCARY.
HE JUST STANDS THERE AND STARES.
OKAY.
I'LL LET HIM--
CAN I HAVE
ANOTHER LITTLE DISH FIRST
TO PUT THIS OIL IN,
PLEASE, DARLING?
OH, YEAH.
HEY, MARK,
HE SAYS STOP STARING AT HIM,
'CAUSE YOU'RE
CREEPING HIM OUT.
YOU GOT TO BE KIDDING ME, MAN.
A LITTLE DISH.
UGH.
A TEASPOON OF OIL.
WHO PUT THE OIL ON?
I'M NOT QUITE SURE.
I WASN'T BACK THERE.
WOW.
THIS IS THE HUMMUS?
WOW.
THIS IS THE HUMMUS?
MY GOD.
IT'S SO THIN.
IT'S JUST LIQUID.
IS THAT NORMALLY THAT RUNNY,
THAT? THE HUMMUS?
I'VE BEEN TOLD IT DEPENDS
ON THE GARBANZO BEANS.
REALLY? WE'RE GONNA START
BLAMING A BEAN
FOR THE HUMMUS?
THERE'S TIMES WHERE THE HUMMUS
WILL BE EXTREMELY THIN,
OR THERE'S TIMES WHERE
THE HUMMUS WILL BE OVERLY THICK.
YEAH,
IT'S NOT THE BEAN'S FAULT.
IT'S THE CHEF'S.
I FEEL LIKE I'M ALWAYS
APOLOGIZING FOR THE FOOD.
ANYWAY, DARLING,
I'M DONE WITH THAT.
OKAY.
BUT I'M NOT A CHEF.
IT'S OUT OF MY CONTROL.
WHO PUT THE OIL ON TOP
OF THE APPETIZER?
I DIDN'T DO
THE APPETIZER.
I DID IT.
I DID IT.
HE SAID IT'S A LOT OF OIL.
IT'S TRADITION TO PUT
A GOOD AMOUNT OF OIL ON HUMMUS.
SO FOR CHEF RAMSAY NOT
TO LIKE IT IS A SHOCKER TO ME.
I SHOULD'VE MADE IT FOR HIM.
THAT IS
A DISGUSTING BUSSING STATION.
IT LOOKS DREADFUL.
THERE HAS TO BE
A MUCH BETTER PLACE
TO PUT DIRTY DISHES
THAN THAT.
THAT'S BAD.
AMEL.
IT'S WEIRD HOW YOU JUST DROP
ALL THOSE DIRTIES THERE.
YEAH.
THAT'S WHERE OUR DISHES GO.
THAT'S WHERE OUR DISHES GO.
WHY NOT JUST WALK 5 FEET
AND PUT THE DIRTY PLATES
INSIDE THE PLATE WASH?
I DON'T KNOW.
HOW DIFFICULT WOULD IT BE TO
WALK STRAIGHT INTO THE KITCHEN
AND PUT THEM IN THERE?
NOT HARD AT ALL.
CHEF RAMSAY IS RIGHT.
BUT EVERY TIME
I TRY TO OPEN MY MOUTH,
EVERY TIME
I HAVE A SUGGESTION,
I BASICALLY GET TOLD
TO SHUT UP.
THANK YOU, DARLING.
YOU'RE WELCOME.
FAVA BEANS IS READY.
OKAY, I'M COMING TO GET IT.
OH.
FAVA BEANS.
AND WHO PUT THE ZED ON THERE?
WHAT'S THE "Z"?
WHAT'S THE "Z"?
"Z" FOR ZAYNA,
KIND OF A DESIGN.
LOOKS LIKE SOMEONE'S
PUKED UP ON MY PLATE.
OH, COME ON.
DOES THAT LOOK APPETIZING
TO YOU?
YEAH.
IT DOESN'T LOOK
TOO APPETIZING?
IT DOESN'T LOOK APPETIZING
AT ALL, NO.
OKAY, THANK YOU.
NO PROBLEM.
UH...
THAT LOOKS LIKE
THE INSIDE OF A DIAPER.
I MEAN, IT'S SO BAD.
HE SAID THE FAVA BEANS
LOOKED LIKE SOMEONE THREW UP.
OKAY.
TELL HIM,
"ENJOY YOUR MEAL."
TELL HIM,
"ENJOY YOUR MEAL."
I'M DONE THERE, DARLING.
YEAH?
ONE MOUTHFUL TOO MUCH.
ALL RIGHT, I'LL GET THAT
OUT OF YOUR WAY.
THANK YOU, MY DARLING.
YOU'RE WELCOME.
ONE THING I CAN CONFIRM,
IT TASTED THE WAY IT LOOKED--
DREADFUL.
NOPE.
NOT A WINNER.
OKAY, WHATEVER.
YOU GUYS,
THIS IS CRAZY.
I DON'T AGREE WITH CHEF RAMSAY
ABOUT SOME OF THE ITEMS.
THAT'S A FIRST.
I WILL DEFEND MY FOOD
TO CHEF RAMSAY,
BECAUSE I KNOW HOW HEALTHY
AND DELICIOUS IT IS.
BECAUSE I KNOW HOW HEALTHY
AND DELICIOUS IT IS.
CHEF RAMSAY HAS ONLY SAMPLED
A FEW DISHES
BUT IS ALREADY
QUESTIONING THE FOOD.
THAT LOOKS LIKE
THE INSIDE OF A DIAPER.
AND OWNERS FAY AND BRENDA
ARE QUESTIONING THE FEEDBACK.
FOOD NEVER COMES BACK.
THAT'S A FIRST.
PEOPLE ALWAYS RAVE
ABOUT OUR FOOD.
WHATEVER.
IF YOU'RE TELLING ME
MY FOOD'S NOT GOOD,
I'D LOVE TO SEE
WHAT'S GOOD.
WHO PUT THE KIBBI BACK?
I DID.
I DID.
IT'S GONNA BE DRY.
THAT'S WHY I MOVED
THE ONE THAT'S COOKED ALREADY.
KIBBI ROLL, MARK.
WHY NOT?
YOU SHOULD BE CONFIDENT
IN WHAT YOU DO.
SO THESE ARE?
KIBBI ROLLS.
COULD YOU DESCRIBE THE DISH?
KIBBI ROLLS,
IT'S A BULGUR WHEAT SHELL
WITH SIRLOIN GROUND BEEF
AND PINE NUTS IN THE MIDDLE.
THANK YOU, MR. SUNSHINE.
FRESH?
UH, KIND OF.
UH, KIND OF.
WOW.
WHAT DOES THAT MEAN?
SHE'LL HAVE THEM, LIKE,
PREPPED FOR THE WEEK, LIKE,
ONE WEEK AHEAD, 'CAUSE IT TAKES
SO MUCH TIME PREPPING.
THEY TASTE--ARE THEY FROZEN?
UH-HUH.
YEAH, THEY'RE FROZEN.
YEAH?
YES, SIR.
DO YOU KNOW WHAT IT SAYS
ON THE FRONT OF THE RESTAURANT,
ON THE BANNERS OUTSIDE?
ABOUT THE CATERING?
NO. GO OUTSIDE,
HAVE A QUICK LOOK.
OKAY.
READ IT AND COME BACK IN.
YOU GOT IT.
WE'LL HAVE A CHAT.
DAMN.
I KNOW HE CAN'T SPELL.
BUT LET'S HOPE
HE CAN READ.
WHAT'D IT SAY?
WE CARE ABOUT QUALITY
AND TASTE.
OKAY, GREAT.
WHAT ELSE DID IT SAY?
IT BEGAN WITH "F."
IT BEGAN WITH "F"?
I DIDN'T READ IT.
I JUST READ "QUALITY AND TASTE,"
AND I WAS ASHAMED.
OH.
THERE'S THREE "F"s THERE.
NOW READ IT PROPERLY
AND COME BACK
AND TELL ME WHAT IT SAYS.
NO PROBLEM.
HAVE A LOOK.
WHATEVER YOU SAY.
OH, MAN.
ALL RIGHT.
ALL RIGHT.
RIGHT, THREE "F"s.
THREE "F"s--
"FRESH, FLAVORFUL FOOD."
RIGHT.
AND YOU'RE TELLING ME NOW
MY APPETIZER IS FROZEN,
'CAUSE WE MAKE A BULK
AT THE BEGINNING OF THE WEEK.
YEAH.
I JUST READ THAT LITERALLY
ENTERING THE BUILDING,
SO I DON'T EXPECT
ANYTHING FROZEN.
THANK YOU.
WOW.
HE SAID, "YOUR SIGN OUTSIDE
SAYS 'FRESH, FLAVORFUL FOOD.'"
I SAID, "YEAH."
"BUT THIS IS FROZEN."
I SAID, "YEAH."
"BUT THIS IS FROZEN."
HE KNEW BY THE TASTE.
KIBBI,
YOU CANNOT DO IT FRESH.
MAN.
YOU'RE NOT GONNA LIKE
WHAT HE HAS TO SAY.
I STAND BY THE KIBBI
BECAUSE WE REALLY USE
GOOD INGREDIENTS.
I DON'T SEE
IN ANY ARABIC HOME
ANYONE CAN MAKE THEM
DIFFERENTLY.
THE CHICKEN'S
ALMOST READY?
IT'S KIND OF NOT COOKING
ON THAT SIDE.
I DON'T WANT TO BURN IT.
IT'S NOT BURNING.
I NEED TO MARK IT,
AND IT'S DONE.
IF IT'S DONE,
IT NEEDS TO BE OFF THE GRILL...
WELL, IT STILL NEEDS
TO GET MARKED.
OR IT WILL BE OVERDONE.
IT'S NOT OVERDONE.
OR IT WILL BE OVERDONE.
IT'S NOT OVERDONE.
IT IS.
IT'S NOT.
MAYBE YOU SHOULD BE DOING
ALL THE COOKING THEN.
YOU'RE MAKING DRAMA
FOR NOTHING.
FAY IS OVER MY SHOULDER,
MICROMANAGING
AND JUST CONSTANTLY BOSSING US
IN THE KITCHEN.
THERE'S NO TIME
FOR BURNING MEAT.
I'M JUST OVER IT ALL.
CAN YOU TAKE THIS,
PLEASE?
ONE ITEM
I COULD STAND BEHIND.
THIS IS OUR ZAYNA COMBO PLATE.
THANK YOU, DARLING.
WOW.
INSTANTLY, YOU CAN SEE
IT'S DRY, SLICING IN THERE.
INSTANTLY, YOU CAN SEE
IT'S DRY, SLICING IN THERE.
MM. WOW.
AND THIS ONE IS THE...
THAT'S JUST
A REGULAR BEEF KABOB.
THE MEAT IS JUST
LIKE IT'S BOILED.
IT'S JUST TASTELESS.
EVERYTHING'S SO OVERCOOKED.
WE TRY TO MAKE
OUR MEAT MEDIUM.
BUT THAT LOOKS MEDIUM-WELL,
WELL-DONE.
IT'S DRIER
THAN MARK'S PERSONALITY.
AND THE KOFTA, SADLY,
IS OVERCOOKED AND DRY.
IT'S DRIER THAN THE SANDS
AROUND THE PYRAMIDS OF EGYPT.
DREADFUL.
AND THE CHICKEN IS BLAND.
IS THE CHICKEN FRESH,
OR IS THAT FROZEN?
IS THE CHICKEN FRESH,
OR IS THAT FROZEN?
THE CHICKEN IS FROZEN.
WHAT A SHAME.
WHO COOKED MY LUNCH TODAY?
THAT WOULD BE A MIXTURE
OF FAY AND BRENDA.
I THINK THEY TAG-TEAMED
ON THE DISHES.
SUPPOSING YOU TAG-TEAM,
YOU'D EXPECT IT
TO BE TWICE AS GOOD.
BUT THIS ONE'S TWICE AS BAD.
DARLING, I'M DONE.
WOW, THAT WAS DISAPPOINTING.
THANK YOU, DARLING.
WOW.
TRUST ME, THIS HAS BEEN
A HUGE, HUGE DISAPPOINTMENT.
THERE HAS NOT BEEN ONE THING
THAT HE SAID HE LIKED.
NOT EVEN ONE ITEM, HUH?
NOT EVEN ONE ITEM, HUH?
LET'S COME OVER, PLEASE.
WOW. I DON'T KNOW
WHERE TO START, REALLY.
FAY, BRENDA,
I AM SO DISAPPOINTED.
THE ATMOSPHERE'S FLAT.
THE DECOR'S DRAB.
AND I'M SAT ON THE CORNER
OF A RIDICULOUS CUSHION
OPPOSITE A LARGE CONTAINER
OF DIRTY.
THEY'VE NEVER
DONE THAT BEFORE.
THAT'S WHAT'S BOTHERING ME
TODAY.
UM, EXCUSE ME.
WE DO THAT EVERY WEEK.
I BELIEVE YOU AND VANESSA
USE BUCKETS, DON'T YOU?
I BELIEVE YOU AND VANESSA
USE BUCKETS, DON'T YOU?
BUT DON'T PUT THE BUCKETS
ON THE FLOOR.
WELL, IT DOESN'T MATTER
IF IT'S ON THE FLOOR.
I DON'T THINK
THAT'S THE ISSUE.
I THINK THE FACT
THAT THE BUCKET'S
IN VIEW OF THE CUSTOMERS--
THEY FILL THEM,
AND THEY WALK INSIDE THE KITCHEN
WITH THEM.
BUT WE HAVE BEEN TOLD
TO USE A BUCKET.
I ALWAYS ASKED YOU GUYS
TO USE A BUCKET,
SO STUFF DOESN'T SPILL
ALL OVER THE PLACE.
BUT WE'VE NEVER SAID
TO PUT IT ON THE FLOOR.
YEAH, YOU USE THE TABLE
OR ONE OF THE CHAIRS,
AND YOU TAKE THEM BACK INSIDE
WHEN THEY'RE ALMOST FULL.
BUT THEY'RE STILL
IN FRONT OF THE CUSTOMERS
IF WE LEAVE THEM ON THE CHAIR--
WE NEVER PUT THEM
ON THE FLOOR.
I'M A LITTLE CONFUSED.
I'M A LITTLE CONFUSED.
DO WE LEAVE THEM ON THE FLOOR?
NEVER.
- YES.
- WOW.
BUT SET ALL THAT ASIDE.
I'VE JUST HAD A BAD EXPERIENCE.
AND I FELT
THE FOOD WAS BELOW STANDARD.
THE HUMMUS WAS RUNNY,
VERY LIQUIDY.
WHY SO MUCH OIL ON THERE?
I HAVE ARABIC CUSTOMERS
THAT LIKE LOADS OF OLIVE OIL.
WHEN CUSTOMERS WANT MORE OIL,
DON'T ASSUME THAT EVERYBODY
WANTS MORE OIL.
I DON'T EVEN THINK
IT WAS OLIVE OIL.
WHAT WAS THAT OIL IN THERE?
OLIVE OIL.
IT WAS OLIVE OIL.
WOW. THAT MUST BE CHEAP.
WHAT'S FUNNY?
WHAT'S FUNNY?
UM, OUR PRODUCT'S NOT CHEAP.
YOUR PRODUCT'S NOT CHEAP?
OKAY.
SO WHAT'S SO FUNNY?
YOU SAID IT WAS CHEAP.
IT TASTED CHEAP.
IT'S NOT EXPENSIVE,
BUT IT'S NOT CHEAP.
OKAY, I'M NOT GONNA ARGUE
WITH YOU.
BUT YOU SIT THERE ON YOUR ASS,
LAUGHING YOUR HEAD OFF,
THINKING IT'S FUNNY.
I'M NOT GONNA GET UPSET
BECAUSE OF WHAT YOU SAY.
NO?
I'M JUST GONNA SMILE ABOUT IT.
IT'S YOUR OPINION.
HOW OLD ARE YOU?
26, SIR.
I'D EXPECT THAT
IF YOU WERE 16.
'CAUSE RIGHT NOW, MARK,
IT'S VERY FAR FROM FUNNY.
CAN I CONTINUE
ABOUT MY LUNCH?
FOR ME, A KOFTA,
WHEN YOU BITE INTO IT,
FOR ME, A KOFTA,
WHEN YOU BITE INTO IT,
IT JUST BURSTS
WITH FLAVOR.
THIS THING WAS DRY
BEYOND BELIEF.
BUT THIS IS NUMBER ONE SELLER.
THIS IS WHAT MY CUSTOMER EATS
EVERY TIME THEY WALK IN.
BUT, FAY, CHICKEN WAS DRY,
AND THE BEEF WAS DRY.
IS THAT PROTEIN FROZEN?
WE BUY IT FRESH.
I BUY IT FRESH,
AND I MARINATE IT.
BUY IT FRESH...
THEN I HAVE TO FREEZE IT.
SO THERE'S A SYSTEM--
PREP, FREEZE, AND COOK.
I DON'T KNOW WHY YOU THINK
CUSTOMERS LEAVE THEIR HOMES
TO COME AND EAT FROZEN FOOD.
I DON'T HAVE
A WALK-IN FREEZER,
AND I DON'T HAVE
A WALK-IN COOLER.
OKAY.
OKAY.
SO MY OPTION IS TO FREEZE IT,
THEN COOK IT.
HOW LONG HAVE YOU BEEN
FUNCTIONING LIKE THIS?
18 MONTHS--2 YEARS.
NO, IT'S BEEN LIKE THIS
SINCE DAY ONE.
I JUST WANTED TO LET YOU KNOW
THAT I DON'T HAVE THE HELP
TO PREPARE WHEN I NEED HELP.
RIGHT.
I CANNOT CUT MYSELF IN HALF,
HAVE MY HALF HERE
BEHIND THE COUNTER,
AND THE OTHER HALF INSIDE.
SURE.
BUT, FAY, HAVE YOU GIVEN UP?
NO.
DO YOU WANT TO GIVE UP?
NO.
NO.
WHAT?
I NEED HELP.
FROM YOUR FAMILY?
YES.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
CHICKEN WAS DRY.
BUT THIS IS
NUMBER ONE SELLER.
FAY NOT ONLY BELIEVES
THAT HER FOOD IS IMPECCABLE...
I NEED HELP.
SHE ALSO BELIEVES THAT SHE IS
THE ONLY ONE IN THIS RESTAURANT
WHO IS PUTTING IN
A REAL EFFORT.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
NONE OF US?
YOU DON'T
LET ANYBODY HELP YOU.
BRENDA, WHAT'S GOING ON?
IS YOUR AUNTIE ON HER OWN?
SHE'S NOT ON HER OWN.
SHE'S NOT.
SHE'S NOT ON HER OWN.
SHE'S NOT.
SHE HAS TO HAVE HER HAND
IN EVERYTHING.
SHE HAS TO MARINATE.
SHE HAS TO CUT.
THAT'S NOT TRUE.
THAT IS TRUE.
WHEN IS THE LAST TIME YOU CUT
THE CHICKEN OR LAMB OR BEEF
AND YOU MARINATE IT?
MANY, MANY TIMES.
WHEN?
MANY TIMES.
NO, THAT'S A LIE.
AND YOU KNOW THAT.
MANY TIMES.
IT'S NOT A LIE.
I ALWAYS STAND WITH YOU
IN THE BACK AND ASK YOU,
"SHOW ME HOW TO DO THIS.
SHOW ME HOW TO DO THAT."
I ALWAYS TELL YOU WHAT?
BRING A PIECE OF PAPER AND PEN
AND WRITE IT.
NO, YOU DON'T.
NO, YOU DON'T.
YOU DON'T SAY, "HEY, COME HERE.
LET ME SHOW YOU HOW TO DO THIS,
SO IF I'M EVER OFF,
YOU COULD DO IT."
SO IF I'M EVER OFF,
YOU COULD DO IT."
YOU'VE NOT BEEN SHOWN
THE RECIPES?
NO.
UM, SHE NEVER ASK,
SO SHE SEE ME...
THAT'S NOT TRUE.
SHE SEE ME WHEN I MARINATE.
I ALWAYS GO IN--
SHE'S WORKED WITH ME
ALMOST EVERY TIME I'M HERE.
MANY TIMES,
I BROUGHT IN MY LAPTOP,
AND I SAID, "LET'S GO
THROUGH THE RECIPES."
IF SHE CAME AND TELL ME,
"I WANTED TO LEARN THIS,"
I WOULD NEVER TELL HER NO.
I WOULD NEVER TELL HER NO.
YOU ALWAYS SAY, FAY,
"I HAVE TO DO IT."
THEY CAN BRING
A PIECE OF PAPER
AND BRING ANYTIME
WHEN I'M DOING SOMETHING
AND WRITE WHAT I DO.
THAT'S NOT TRUE.
THAT'S NOT TRUE.
WHEN WAS THE LAST TIME YOU WERE
SHOWN HOW TO COOK SOMETHING?
NEVER?
MINOR STUFF IN THE KITCHEN...
SERIOUSLY?
LIKE APPETIZERS.
BUT THAT'S PRETTY MUCH IT.
REALLY? IN FIVE YEARS?
YES. YES.
YOU TWO DON'T SOUND
LIKE A NIECE AND AN AUNTIE.
WHEN WAS THE LAST TIME
YOUR AUNTIE GAVE YOU
A COMPLIMENT ABOUT SOMETHING?
I DON'T GET COMPLIMENTS.
WHEN SHE COOKS, ALL I HEAR
FROM THE CUSTOMER IS COMPLAINTS.
THERE'S--
NOBODY GETS COMPLIMENTED.
SHE ONLY COOKS
WHEN I'M NOT HERE.
JUST THE LAST WEEK,
ON WEDNESDAY, I WAS OFF.
JUST THE LAST WEEK,
ON WEDNESDAY, I WAS OFF.
ON THURSDAY, A CUSTOMER WALKS IN
JUST TO COMPLAIN
ABOUT HOW HORRIBLE THE FOOD WAS
WHEN I'M NOT HERE.
I'VE NEVER BEEN TOLD THAT.
AND I'M NOT SAYING, BECAUSE YOU
DON'T TAKE IT WELL FROM ME.
THEN YOU SHOULD TELL ME.
I TOLD YOU SO MANY TIMES.
YOU DON'T TAKE IT WELL FROM ME.
WHEN DID YOU TELL ME?
WHEN?
WHEN THE FALAFEL IS DRY,
AND IT WAS BURNED--
THE FALAFEL WAS PERFECT.
I GOT SO MANY FEEDBACK.
THAT'S NOT TRUE.
I AM VERY PICKY HOW EVERYTHING'S
COOKED ON THE GRILL.
THAT'S NOT TRUE.
YOU DON'T BELIEVE ME,
ASK THE SERVERS.
THE SERVER COOKS THE FOOD WHEN
YOU'RE HERE MOST OF THE TIME.
NO, THEY DON'T.
NO, THEY DON'T.
YOU DON'T COOK ALL THE TIME
WHEN SHE'S HERE?
NO.
NO, I WANT HER TO ANSWER.
SO I SIT ON MY ASS
WHEN EVERYBODY ELSE IS WORKING?
YES.
AND I TELL YOU,
"FIND SOMETHING TO DO."
I'VE OFFERED TO CUT CHICKEN
MULTIPLE TIMES FOR FREE,
AND I WAS TOLD
THAT I WASN'T ALLOWED TO DO IT.
BUT I'M CONFUSED.
YOU WANT THEM TO DO IT,
BUT THEN THEY SAY
YOU DON'T LET THEM DO IT.
NO, THEY DON'T WANT TO.
THAT'S NOT TRUE.
THAT'S THE GOD-HONEST TRUTH.
THAT'S NOT TRUE.
I OFFERED.
I WASN'T ALLOWED TO DO IT.
NO, SHE NEVER DID.
SHE NEVER DID WORK FOR FREE.
SHE NEVER DID WORK FOR FREE.
I'VE OFFERED TO WORK FOR FREE
TO LEARN HOW TO CUT THE CHICKEN
AND HELP HER DURING THE WEEK.
I DON'T WANT YOU TO BE WITH ME
IN THE KITCHEN.
NO, I'M SAYING YOU TOLD ME--
I DON'T WANT YOU TO BE WITH ME
IN THE KITCHEN,
AND THAT'S WHY
I WILL NEVER TELL YOU ANYTHING.
I'M AFRAID
THAT SHE GETS HURT.
WHEN SHE'S WORKING HER REGULAR
SHIFT AND NOT EVEN COOKING,
SHE'S HURTING HERSELF.
I DON'T USUALLY HURT MYSELF.
"I NEED A BANDAGE."
EVERY DAY,
AMEL NEEDS A BANDAGE.
I'VE NEVER POKED MYSELF
WITH A KNIFE HERE.
AMEL, YOU ASK FOR BANDAGE
ALL THE TIME.
NO, I REALLY DON'T.
WOW.
WOW.
IN THE END,
IT'S NOT MY JOB TO COOK.
I DON'T GET PAID TO COOK.
I DON'T GET PAID
TO DO INVENTORY.
I DON'T GET PAID ANY EXTRA
TO DO ANYTHING.
BUT AS A FAMILY, WE DO IT
JUST BECAUSE WE CARE ABOUT THE--
YOU DO MY INVENTORY?
I'VE DONE
THE TAKEOUT INVENTORY.
IT'S NOT MINE.
IT'S INVENTORY.
SHE DIDN'T SAY YOUR INVENTORY.
I DO THE BREAD INVENTORY.
MAYBE A FEW TIME,
BUT NOT ALL THE TIME.
NOT ALL THE TIME
BECAUSE I HAVE MY OWN JOB TO DO.
AND WHEN I COME IN,
AND THE DINING ROOM'S DIRTY,
MY FIRST THING TO DO IS--
WHY IS THE DINING ROOM
DIRTY?
'CAUSE THE STAFF FROM
THE NIGHT BEFORE DON'T CLEAN.
REALLY?
WHEN IT COMES TO CLEANING,
MARK DOES NOT DO IT.
WHEN IT COMES TO CLEANING,
MARK DOES NOT DO IT.
THERE'S A LITTLE BIT
MORE LENIENCE--
DON'T SAY THAT.
DON'T POINT FINGERS,
BECAUSE THAT HAPPENS.
I'VE CAME RIGHT AFTER YOU SWEPT,
AND I'VE SWEPT,
AND IT'S BEEN DIRTY.
BY FAR, SHE DOES WAY MORE
OF HER DUTIES
MORE THAN ANYBODY ELSE.
BUT IT GOES BOTH WAYS.
IS MARK LAZY?
NO, HE'S NOT.
HE'S NOT LAZY?
ACTUALLY, HE WORKS
THE BUSIEST NIGHTS.
HE WORKS THE BUSIEST NIGHTS,
BUT WHEN IT COMES
TO BUSSING AND CLEANING
AND PULLING HIS ROPE,
HE DOESN'T PULL IT.
MARK DOES NOT PULL HIS ROPE
WHEN IT COMES TO HIS DUTIES.
IF YOU WANT TO START
POINTING FINGERS, BRENDA...
NO!
I WAS GONNA KEEP
MY MOUTH SHUT
NO!
I WAS GONNA KEEP
MY MOUTH SHUT
AND NOT SAY
ABOUT ANYONE.
WHEN YOU JUST SIT
ON YOUR PHONE,
WE'RE COOKING, SERVING,
AND YOU'RE SITTING--
NEGATIVE, AND IF I NEED--
WHATEVER.
SO I'M NOT GONNA SAY ANYTHING.
IF I'M GONNA SIT DOWN AND
ACTUALLY PUT FOOD IN MY MOUTH--
IT'S OKAY. GO FOR IT, BRENDA.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
WHEN YOU'RE HERE
FOR FIVE HOURS?
YEAH. NO, I'M NOT HERE
FOR FIVE HOURS.
YOU ARE!
THIS IMPROMPTU STAFF MEETING
HAS GONE FROM BRENDA AND FAY
POINTING FINGERS
AT EACH OTHER...
NO, WHEN THE FALAFEL IS DRY--
THE FALAFEL WAS PERFECT.
TO THE BLAME GAME
WITH THE ENTIRE STAFF...
THERE'S A LITTLE BIT
MORE LENIENCE--
DON'T SAY THAT.
DON'T POINT FINGERS.
CAN I FINISH?
INCLUDING FAY'S SON, MARK.
IF YOU WANT TO START
POINTING FINGERS, BRENDA,
WHEN YOU JUST SIT
ON YOUR PHONE,
WE'RE COOKING, SERVING,
AND YOU'RE SITTING--
NEGATIVE.
WHATEVER.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
WHEN YOU'RE HERE
FOR FIVE HOURS?
YEAH. NO, I'M NOT HERE
FOR FIVE HOURS.
YOU ARE!
WHATEVER.
I WASN'T GONNA TALK
ABOUT ANYBODY, BUT OKAY.
I'LL BE YELLED AT,
TAKING FOOD TO THE THIRD TABLE
OVER THERE.
BY WHO?
BY FAYZA.
SHE WILL SCREAM AT ME
AS I'M WALKING.
IN FRONT OF THE CUSTOMERS?
BECAUSE I ASK THE TV TO BE OFF.
NO, IT HAS NOTHING TO DO
WITH THE TV.
THESE ARE DIFFERENT ISSUES.
I HAVE TO SCREAM AT YOU,
"TURN OFF THE TV,"
BECAUSE IT HAVE
SOME BUMPING AND GRINDING
BECAUSE IT HAVE
SOME BUMPING AND GRINDING
AND WHATEVER IS GOING ON
ON TV.
BUMPING?
AND IT PISSES ME OFF,
BECAUSE I WALK FROM INSIDE--
BUMPING AND GRINDING?
ON WHAT?
THERE'S NOT BUMPING
AND GRINDING.
AMERICAN VIDEO CHANNEL.
THE SOLUTION BRENDA HAVE
TO CHANGE
HER SHIFT
BECAUSE I VOICE MY OPINION.
I CHANGED THE SHIFT BECAUSE
YOU GUYS CONSTANTLY BUMP HEADS,
AND YOU CONSTANTLY GET
INTO THESE GREAT ARGUMENTS
IN THIS OPEN KITCHEN
AND THE DINING ROOM.
IN FRONT OF CUSTOMERS?
YES.
IN FRONT OF CUSTOMERS.
WOW.
UM, I NEED TO SEE THIS PLACE
WORKING TONIGHT.
JUST DO WHAT YOU NORMALLY DO,
JUST DO WHAT YOU NORMALLY DO,
SO I CAN HAVE A CHANCE
OF GETTING UP TO SPEED
TO SEE
HOW THIS PLACE FUNCTIONS.
I'M GETTING SOME FRESH AIR.
WHAT A LUNCH.
I'LL BE BACK LATER.
THANK YOU, SIR.
WOW, AND I THOUGHT THE PROBLEMS
WERE JUST THE FOOD.
I CAN'T HANDLE THIS.
NOBODY HERE IS PERFECT.
NOBODY HERE
IS PERFECT.
YOU JUST MAKE IT SEEM LIKE
WHEN MARK AND VANESSA ARE HERE--
IT HAPPENS WHEN ALL OF US
ARE HERE, BRENDA.
BUT YOU GUYS
DON'T PULL YOUR WEIGHT.
NOBODY PULLS THEIR WEIGHT,
AND THAT'S WHAT THE PROBLEM IS.
I WISH...
I WISH...
I WISH...
I WISH...
HERE.
SHE WORKS.
I NEVER TOLD YOU--
NOBODY HERE WORKS
LIKE THE WAY SHE WORKS.
HER MOUTH,
YES, I AGREE.
BUT WHEN IT COMES TO HER WORK,
SHE GOES THE EXTRA MILE.
HER MOUTH IS WHAT GETS HER
IN TROUBLE.
SHE'S AN AWESOME WORKER,
AND SHE NEEDS TO KNOW THAT TOO
TO WORK BETTER.
I ALWAYS TELL HER.
I ALWAYS TELL HER THAT.
YOU KNOW, NOBODY GETS
COMPLIMENTS HERE, FAY, NOBODY.
YOU KNOW, NOBODY GETS
COMPLIMENTS HERE, FAY, NOBODY.
I TELL HER, "THANK YOU.
WE HAVE A GREAT NIGHT."
"THANK YOU.
HAVE A GOOD NIGHT."
OF COURSE SHE DOESN'T TELL YOU
I TELL HER THAT,
BUT SHE COMES BACK
AND CRY ABOUT THINGS.
AMEL IS NOT MY PROBLEM.
WHAT MY PROBLEM IS
IS WHAT HE SAID ABOUT THE FOOD.
ANYBODY HUNGRY?
I'M EATING MY FROZEN FOOD.
ANYBODY WANT
TO EAT FROZEN FOOD?
I'M GLAD
YOU'RE LAUGHING ABOUT IT.
IT'S NOT FUNNY.
IRONICALLY, THE ONLY THING
THAT FAY AND BRENDA AGREE ON
IS THE FOOD.
I DON'T WANT THIS TO BURN,
BECAUSE I DON'T HAVE TIME
TO MAKE MORE.
IT'S NOT GONNA BURN.
UNFORTUNATELY, ASIDE FROM
THEIR ISSUES WITH EACH OTHER,
THAT IS THE RESTAURANT'S
BIGGEST PROBLEM.
OKAY, ARE WE READY?
READY OR NOT,
I HAVE TO BE READY.
WHAT CAN I GET STARTED
FOR YOU TONIGHT?
CAN I GET AN ORDER OF
THE FALAFEL WITH GARLIC SAUCE?
DEFINITELY HUMMUS.
NO DOUBT.
HUMMUS?
YEAH.
YOU GOT IT.
I'LL BE RIGHT BACK.
THANK YOU.
OKAY, JUST EXPLAIN TO ME
HOW THE LINE WORKS.
OKAY.
THE TICKETS COME OUT, AND WE
START TO PULL WHATEVER MEATS,
THE TICKETS COME OUT, AND WE
START TO PULL WHATEVER MEATS,
AND WE START COOKING.
WOW.
OKAY, DON'T LET ME STOP YOU.
OKAY, TABLE ONE, SPICY HUMMUS
AND BEEF SHAWARMA WITH ZAYNA.
I GOT IT.
BRENDA...
THAT'S WHY
I GOT THESE JALAPENOS.
USE THEM, PLEASE.
WE'RE GIVING THEM
SPICY HUMMUS, FAY.
SPICY MEANS SPICY.
WHATEVER.
THE HUMMUS STILL LOOKS
VERY WATERY.
IS THIS IT HERE?
YES.
- HOW OFTEN IS THAT MADE?
- EVERY FEW DAYS.
THIS IS NUMBER-ONE SELLER.
SO WITHIN JUST TWO, THREE DAYS,
IT'S FINISHED.
SO WITHIN JUST TWO, THREE DAYS,
IT'S FINISHED.
RIGHT.
THAT'S DISGUSTING.
THIS IS BAD.
THAT HUMMUS IS AWFUL.
AND WHY IS IT SO RUNNY?
THE CONSISTENCY
COULD BE BETTER.
YEAH, JUST A LITTLE BIT.
SORRY FOR INTERRUPTING.
HOW ARE WE?
LADIES, WELCOME.
THE HUMMUS, HOW IS THAT?
A LITTLE BLAND
AND RUNNY.
MY APOLOGIES.
THANK YOU.
"FRESH FOOD SEVEN DAYS A WEEK,"
MY ASS.
HE'S LEAVING?
I DON'T THINK
GORDON RAMSAY LIKES US.
I DON'T THINK
GORDON RAMSAY LIKES US.
I CAN'T BELIEVE THAT.
BRENDA, WHEN PEOPLE ASK YOU
FOR SPICY HUMMUS,
THEY WANT SPICY HUMMUS.
ENOUGH.
I DON'T NEED SOMETHING
EXPLAINED TO ME THREE TIMES.
HE'S HERE.
YAY.
WITH CHEF RAMSAY SEEING
SO MANY CUSTOMERS UNSATISFIED
WITH THE SAME WATERY HUMMUS
THAT HE HAD AT LUNCH,
HE HAS RETURNED FROM A TRIP
TO A NEARBY SUPERMARKET...
I'LL SHOW THEM HOW GOOD
THEIR HUMMUS IS.
WITH A PLAN.
SHH. MUM'S THE WORD.
MUM'S THE WORD.
SHH. MUM'S THE WORD.
MUM'S THE WORD.
YES!
THERE WE ARE.
LADIES, THERE WE ARE,
SOME FRESH HUMMUS.
GENTS, THE SAME FOR YOU.
THANKS.
MY APOLOGIES.
SORRY.
THANK YOU.
WAY TOO MUCH OIL.
THAT'S FOR YOU TO SHARE.
MAN, IT'S WORKING.
CREATING A BUZZ HERE.
THEY'RE LOVING IT.
HOLY CRAP!
I'M RUNNING OUT.
WHO WOULD'VE THOUGHT
WHO WOULD'VE THOUGHT
THAT STORE-BOUGHT HUMMUS
WOULD BE HIGH IN DEMAND?
HOW WAS THAT?
BRENDA, ALL THE CHICKEN
IS DONE.
JUST GIVE ME A SECOND.
I'M MAKING THE DAMN SALAD.
THE CHICKEN WAS JUST--
IT WAS NASTY.
SORRY ABOUT THAT.
OH, NO.
UM...
NO, NO, NO, NO.
THEY'RE ORDERING
COMPLETELY NEW ENTREES.
SHE SAID
SHE DIDN'T LIKE IT AT ALL.
SHE SAID
SHE DIDN'T LIKE IT AT ALL.
WHAT HAPPENED HERE?
SHE SAID THE CHICKEN
DIDN'T TASTE GOOD AT ALL.
OH, REALLY?
IT'S DRY.
IS IT SUPPOSED TO BE MINCED
LIKE THAT?
THIS IS EXACTLY THE WAY
IT'S SERVED EVERYWHERE I KNOW.
I NEVER, EVER HAVE SOMEONE
RETURN THE CHICKEN SHAWARMA.
NOT COMPLAINT--
WE HAVE COMPLAINT--
WELL, LISTEN,
DON'T LET ME STOP YOU.
I UNDERSTAND.
LET'S CALL THEM A LIAR.
I NEVER HAVE A COMPLAINT OF DRY
OR OVERCOOKED SHAWARMA.
I TASTED MOST OF THE SHAWARMA,
AND I KNOW DELICIOUS IT IS.
CAN I GO ASK THEM
WHY THEY DIDN'T LIKE ANYTHING,
CAN I GO ASK THEM
WHY THEY DIDN'T LIKE ANYTHING,
OR, LIKE, WHAT THEIR OPINION IS?
'CAUSE THAT'S JUST--
DO WHAT YOU THINK IS GOOD,
ALL RIGHT, 'CAUSE THAT'S JUST--
'CAUSE THIS HAS NEVER
HAPPENED BEFORE.
HELLO, LADIES.
HOW ARE YOU TODAY?
HI.
YOU'VE SENT BACK EVERYTHING,
SO I JUST WANTED TO COME AND--
WHAT DID YOU NOT LIKE
ABOUT THE ITEMS?
OKAY.
WAS THE FLAVOR--
IT JUST WASN'T--
IT WASN'T FOR YOU.
YEAH.
OKAY.
YOU GUYS ARE DONE?
WHATEVER.
ALL OF THE SUDDEN,
PEOPLE ARE FOOD CRITICS?
WHAT DID THEY SAY?
WHAT DID THEY SAY?
THEY THOUGHT
THE SHAWARMA WAS RUBBERY.
OUR DOLMAS
TASTE LIKE VINEGAR.
STUFF NEVER CAME BACK BEFORE,
NEVER.
WHATEVER. IF THEY DON'T LIKE IT,
THEY DON'T LIKE IT.
WOWZER.
GOD HELP ME.
BEEF KABOB,
IS IT READY?
READY.
THAT AIN'T MEDIUM.
NO, IT'S RAW.
THE BEEF IS STILL COOKING
FOR THAT PLATE.
I'LL FIX IT.
LEAVE IT, LEAVE IT.
SERIOUSLY?
DO WHAT YOU ALWAYS DO.
I'M FED UP WITH FAY DOMINATING
IN THE KITCHEN.
IT'S REALLY HARD
TO DEAL WITH.
THAT ONE'S RAW.
HALF OF THIS BEEF IS WELL,
HALF OF THIS BEEF IS RAW.
BUT THESE ARE MEDIUM.
IF I COOK THEM MORE, THEY WILL
NOT BE MEDIUM ANYMORE.
BUT ONE OF THEM WAS RAW.
THAT'S WHAT I'M TRYING--
OH, SH--
STOP COMMENTING
ON EVERYTHING, PLEASE.
I DON'T KNOW WHY YOU'RE ACTING
LIKE I'M THE ONE WHO'S DOING IT.
I CAN'T HANDLE THIS.
AMEL, WHY IS SHE QUICK
TO JUMP DOWN YOUR THROAT?
WHY IS THAT?
I DON'T KNOW.
IF YOU HAVEN'T NOTICED,
IT HAPPENS TO EVERYBODY WHO
COMES BACK HERE, EVEN BRENDA.
WOW. BLOODY HELL.
AY, AY, AY.
YOU KNOW WHAT, JUST GO AHEAD--
YOU CAN JUST TAKE IT.
OKAY.
I'M GOOD.
OH, JEEZ.
THIS IS SUPPOSED TO BE MEDIUM,
AND IT'S RARE.
LET ME SEE, MARK.
OKAY, THAT'S COOKED.
THAT IS RAW.
I WASN'T TALKING TO YOU, AMEL.
OH, MAN.
- REDO IT.
- IT LOOKS LIKE.
SERIOUSLY, FAY,
YOU'RE MAKING ME LOSE IT.
MY GOD.
FLAMING GRILL.
FLAMING MESS.
OH, I WANT TO SCREAM.
THAT'S DISGUSTING.
IT'S FROZEN.
WE'RE DONE.
IT'S FROZEN.
WE'RE DONE.
HOW ARE WE?
HOW'S THE FOOD?
IT IS STONE COLD.
YEAH, I HAD THAT FOR LUNCH.
AND IT WASN'T PLEASANT.
MY APOLOGIES.
THANK YOU.
THE CUSTOMERS HAVE GIVEN
A VERY CLEAR VERDICT ON THE FOOD
AT TONIGHT'S DINNER SERVICE.
SO CHEF RAMSAY DECIDES
TO MOVE ON TO AN INSPECTION
OF THE REST OF THE KITCHEN,
INCLUDING THE FOOD STORAGE.
THE FREEZERS ARE BUSY.
MAN.
WOW.
THERE MUST BE THREE TO FOUR
WEEKS' WORTH OF PREP IN THERE.
UGH. WHAT IS THAT?
DOES THAT LOOK APPETIZING?
DOES THAT LOOK APPETIZING?
MEDITERRANEAN, IT'S NOT.
MAN!
THIS ONE, KIBBI MIX.
LEFTOVERS IN A HOME KITCHEN.
NO DATE.
MY GOD.
UGH. DISGUSTING.
GOD, WHAT A MESS.
THIS STUFF
HAS BEEN IN THERE SO LONG,
IT'S ALL FREEZER-BURNT.
ANY CHANCE OF ANY FLAVOR
HAS GONE,
A BIT LIKE THE FLAME
ON THE GRILL.
JUST BOXES OF MEAT
PREPPED IN BULK.
THEY SAY
"FRESH, FLAVORFUL FOOD."
MY ASS.
I SAY FROZEN, FROZEN, FROZEN.
THAT'S GROSS.
IT'S DINNER SERVICE AT ZAYNA.
IT'S RAW.
THE BEEF IS STILL COOKING
FOR THAT PLATE.
I'LL FIX IT.
LEAVE IT, LEAVE IT.
SERIOUSLY?
OH, I WANT TO SCREAM.
AND WHILE FAY AND BRENDA
CONTINUE TO ARGUE
IN THE OPEN KITCHEN...
BOXES OF MEAT PREPPED IN BULK.
CHEF RAMSAY IS UNCOVERING
SOME ALARMING PRACTICES
IN THE BACK KITCHEN...
MY GOD.
WHICH INCLUDE A MASSIVE AMOUNT
OF FROZEN FOOD.
FRESH SALMON.
OH,.
FROZEN SALMON.
UGH. WHAT IS THAT?
UGH. WHAT IS THAT?
WELCOME TO MY MEDITERRANEAN
FLAMING GRILL.
IT'S A BROKE BAG.
LOOKS LIKE LAMB IN THERE.
LOOK AT THAT.
UGH.
DEFROSTING FROZEN MEAT
IN WARM WATER.
WHAT A MESS.
CHICKEN SHAWARMA.
UGH.
DOES THIS LADY REALLY KNOW
HOW TO RUN A RESTAURANT?
I DON'T THINK SO.
THE LOGIC HAS LEFT
THE BUILDING.
THIS IS TOO MANY ORDERS
AND NONE OF THEM ON THE GRILL.
I THOUGHT
YOU TOOK ALL THE MEAT.
I TOOK OUT LAMB.
I TOOK OUT LAMB.
OKAY, IT'S NOT ON THE GRILL.
WELL, IT DISAPPEARED.
CAN I SHOW YOU SOMETHING,
JUST TWO SECONDS?
SURE. SURE.
JUST TO TALK TO YOU
IN PRIVATE.
SURE.
I JUST WANT TO SHOW YOU
SOMETHING VERY QUICKLY.
OKAY.
WHAT DID
HE WALK BACK THERE FOR?
THIS WAS IN THE SINK,
IN A BOWL OF WATER.
WE RUN THE WATER ON IT
TO DEFROST IT.
RUNNING HOT WATER ON IT,
WHAT DOES THAT DO?
IT'S NOT HOT WATER.
I RUN COLD WATER.
IT'S WARM ON THE OUTSIDE
AND SOLID IN THE MIDDLE.
SO WHEN IT'S DIFFERENT COLORS
LIKE THAT,
DO YOU KNOW
WHAT THAT MEANS?
THAT MEANS COOKED.
EVEN BEFORE YOU START
TURNING THIS INTO KOFTA,
EVEN BEFORE YOU START
TURNING THIS INTO KOFTA,
YOU'RE SCREWED.
ONE MORE THING.
WHAT'S THIS HERE?
WHAT ARE YOU DOING IN HERE?
I'M DEFROSTING SOME CHICKEN.
AND WHY ARE YOU
DEFROSTING THAT?
I MARINATE IT YESTERDAY,
AND I DIDN'T HAVE ENOUGH SPACE
IN THE FRIDGE,
SO I PUT
INSIDE THE FREEZER.
I DISAGREE ABOUT THE MEAT.
FREEZING THE FOOD,
IT DOESN'T MAKE IT GO BAD.
I REALLY DON'T GET
WHAT HE'S SAYING 100%.
SOME OF THOSE CUSTOMERS TONIGHT,
THE FOOD THAT CAME BACK,
WERE THE CUSTOMERS RIGHT,
OR WERE THEY WRONG?
I NEVER, SINCE I OPEN,
I NEVER, SINCE I OPEN,
HAVE THAT MUCH FOOD
COME BACK, NEVER.
I DON'T THINK YOU UNDERSTAND
HOW FAR YOU'VE SLIPPED.
GET REAL.
I AM.
NO, YOU'RE NOT.
WHY AREN'T YOUR CUSTOMERS COMING
BACK TO YOUR RESTAURANT, FAY?
I DON'T KNOW.
THEY LOVED MY FOOD.
THEY LOVED MY SMILE.
YOU'RE NOT BEING HONEST.
YOU'RE NOT BEING HONEST
WITH YOURSELF,
AND YOU'RE NOT BEING HONEST
WITH YOUR CUSTOMERS.
NO, I'M BEING HONEST.
YOUR CUSTOMERS WERE COMPLAINING
ABOUT THE HUMMUS, THE DIPS.
THEY WEREN'T VERY EXCITED.
SO I WENT AND MADE SOME.
THEY WEREN'T VERY EXCITED.
SO I WENT AND MADE SOME.
STAY THERE.
HOW IS THAT?
IT'S DELICIOUS HUMMUS.
CAN YOU TASTE
THE DIFFERENCE?
YES.
NOW I HAVE A CONFESSION
TO MAKE.
I ACTUALLY WALKED TO A STORE
AND BOUGHT IT.
YOU NEED TO BE TEN TIMES BETTER
THAN STORE-BOUGHT HUMMUS.
YOU NEED TO BE TEN TIMES BETTER
THAN STORE-BOUGHT HUMMUS.
OTHERWISE, WHAT'S THE POINT
OF RUNNING A RESTAURANT?
TONIGHT WAS A SHOCK TO ME.
LIKE, WOW.
WHY EVERYTHING
IS COMING BACK?
THERE ARE CERTAIN PLATES
I'M VERY PROUD OF,
AND IT CAME BACK.
BUT IT'S NOT GOOD ENOUGH.
WHAT YOU'RE DOING
IS SO WRONG.
AND UNFORTUNATELY,
BECAUSE YOU ARE SURROUNDED
BY FAMILY MEMBERS,
YOU'VE CONVINCED YOURSELF
AND THEM
THAT WHAT YOU'RE DOING
IS RIGHT.
WELL, I'M SORRY.
FLAMING GRILL, IT'S NOT.
WELL, I'M SORRY.
FLAMING GRILL, IT'S NOT.
EXTINGUISH GRILL, IT IS.
AND THE PROBLEMS, FAY,
ARE INSIDE.
DO YOU WANT THIS BUSINESS
TO CONTINUE?
I FEEL LIKE
I'M HANGING BY A THREAD.
I'VE BEEN PRAYING AND SAYING
TOMORROW WILL BE A BETTER DAY.
THAT BETTER DAY
IS NOT COMING.
CHEF RAMSAY HEADS
TO REDONDO BEACH, CALIFORNIA.
BUT THE SUN ISN'T SHINING
ON THIS MEDITERRANEAN
FAMILY RESTAURANT.
I DON'T WANT TO HEAR IT!
THERE'S A STORM BREWING
BETWEEN TWO OWNERS WHO HAPPEN
TO BE AN AUNT AND A NIECE.
I NEED HELP.
WHAT?
AUNT FAY COMPLAINS
THAT SHE IS THE ONLY ONE
PUTTING IN ANY EFFORT.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
THAT'S NOT TRUE.
BUT THEN AGAIN, SHE REFUSES
TO TAKE HELP FROM ANYONE.
YOU DON'T LET ANYBODY
HELP YOU.
NO, THEY DON'T WANT TO.
NIECE BRENDA COMPLAINS
THAT FAY DOESN'T TREAT HER
AS HER PARTNER.
THAT FAY DOESN'T TREAT HER
AS HER PARTNER.
YOU'VE NOT BEEN SHOWN
THE RECIPES?
NO.
THIS IS CRAZY.
BUT HER LACK OF PASSION...
I'M GONNA GO SIT DOWN
IN MY BOOTH.
HAS EVERYONE FEELING
THAT SHE DOESN'T CARE.
WHEN YOU JUST SIT ON YOUR PHONE,
WE'RE COOKING, SERVING.
THAT'S NOT TRUE.
IT'S HARD FOR CHEF RAMSAY
TO TELL WHO'S RIGHT...
IT IS BEDLAM.
AND WHO'S WRONG.
THERE'S POOR COMMUNICATION.
I CAN SEE THAT.
BUT ONE THING'S FOR SURE.
CAN YOU BE ABLE TO DO THINGS
WHEN I'M NOT HERE?
I DO!
THEY ARE MORE FOCUSED
ON EACH OTHER'S FAULTS...
NOBODY WANTS TO HELP HER
BECAUSE SHE IS SO CRITICAL
OF THE WAY YOU DO HELP HER.
BECAUSE SHE IS SO CRITICAL
OF THE WAY YOU DO HELP HER.
THAN RUNNING THE RESTAURANT.
I'LL FIX IT.
FIX WHAT? IT'S CORRECT.
IT'S NOT CORRECT.
AS FOR THE STAFF...
NOW I NEED TO MAKE
FLAMING POTATOES.
MOVE THAT.
CAN YOU--I--
THEY ARE NOT ONLY FIGHTING
WITH EACH OTHER...
ARE YOU
KIDDING ME?
THEY'RE READY TO WALK
OUT THE DOOR.
YOU GOT TO BE KIDDING ME, MAN.
WALK OUT LIKE YOU ALWAYS DO.
TONIGHT, CHEF RAMSAY IS IN
FOR THE CHALLENGE
OF THE YEAR...
WHAT YOU'RE DOING IS SO WRONG.
NO.
AS HE ATTEMPTS TO TURN AROUND
A RESTAURANT...
THAT'S GROSS.
IN UTTER TURMOIL.
YOU'RE SCREWED.
I'M DONE.
YOU'RE SCREWED.
I'M DONE.
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
REDONDO BEACH, CALIFORNIA.
JUST BLOCKS FROM THE OCEAN
IS ZAYNA FLAMING GRILL,
OPENED IN 2009
BY THE AUNT-AND-NIECE TEAM
OPENED IN 2009
BY THE AUNT-AND-NIECE TEAM
FAY AND BRENDA.
MAMA'S FALAFEL
FOR TABLE FIVE.
I'M EGYPTIAN.
I CAME TO UNITED STATES AT 18.
MY FIRST EXPERIENCE WAS
A CATERING TRUCK FOR 16 YEARS.
AND IT WAS REALLY SUCCESSFUL.
BUT I ALWAYS WANTED
TO BUY MY OWN RESTAURANT.
IT WAS ALWAYS MY DREAM
TO HAVE MY OWN BUSINESS.
AND WHEN THE DOOR OPENED ABOUT
OPENING A RESTAURANT WITH FAY,
I DECIDED TO GIVE HER A CALL
SINCE SHE HAD KITCHEN EXPERIENCE
AND I HAD MANAGEMENT EXPERIENCE.
SINCE SHE HAD KITCHEN EXPERIENCE
AND I HAD MANAGEMENT EXPERIENCE.
WHEN I PUT THE MEAT SOMEWHERE
ON THE GRILL, DO NOT MOVE IT.
I JUST CHECKED THEM.
IT'S DONE!
THE REASON WHY THIS PLACE
IS GOING DOWNHILL
IS BECAUSE OF THE DRAMA
BETWEEN FAY AND BRENDA.
ACTUALLY,
ALL THIS WAS ON THIS SIDE.
THESE WERE ON THIS SIDE.
NO, THIS WAS HERE.
THEY'RE NOT COOKING.
FAMILIES DON'T WANT
TO COME HERE,
BECAUSE WHY WOULD YOU WANT
TO COME TO A RESTAURANT
WITH ARGUING AND STRESS?
IT'S EMBARRASSING.
OH, MY GOD!
FAY IS DEFINITELY
THE SCARY BOSS HERE.
SHE'S THE ONE WHO PUSHES PEOPLE,
SCREAMS AT PEOPLE.
SHE'S THE ONE WHO PUSHES PEOPLE,
SCREAMS AT PEOPLE.
YOU GUYS NEED TO TAKE THE MEAT
WHEN THE ORDER COMES OUT.
SHE'LL TELL THE STAFF,
"SHUT UP."
BE QUIET.
"GET OUT OF THE KITCHEN."
THEN MOVE!
MOVE FROM HERE.
"STOP ARGUING WITH ME."
I DON'T WANT TO HEAR IT!
"ZIP IT."
MOVE, MOVE.
DON'T WORRY
ABOUT THAT RIGHT NOW!
DO NOT MOVE THE TICKETS.
FAY NEEDS HELP,
BUT SHE DOESN'T WANT
TO ACCEPT IT FROM ANYBODY.
I KNOW WHAT
I'M TALKING ABOUT, YOU GUYS.
FAY DOESN'T TRUST ME
TO RUN THIS PLACE.
THE SALAD IS NOT--
DO YOU SEE ME STANDING HERE,
DOING NOTHING?
SHE SEES ME AS HER NIECE
AND NOT HER PARTNER.
SHE SEES ME AS HER NIECE
AND NOT HER PARTNER.
IT'S A COMPLETE JOKE.
I'M OBVIOUSLY DOING STUFF.
BRENDA DOESN'T SEEM
TO CARE ANYMORE.
I'M GONNA GO SIT DOWN
IN MY BOOTH.
I JUST WANT TO SLEEP.
SHE'LL BE ON THE PHONE.
HOW ARE YOU?
TALKS TO FRIEND.
WHERE IS BRENDA?
RIGHT NOW IT'S
BRENDA'S JUST LAZINESS.
I WANT YOU
TO BE STRONGER PERSON,
BUT THAT'S YOUR PERSONALITY.
IT'S NOT THAT I'M NOT--
I WANT YOU TO BE STRONG.
JUST BECAUSE I'M NOT YELLING
AT THEM--
IT'S NOT YELLING.
I'M NOT WANTING YOU TO YELL.
YOU KNOW WHAT, FAY?
I'LL FIX IT.
FIX WHAT? IT'S CORRECT.
IT'S NOT CORRECT.
ALL THEIR PROBLEMS COME
FROM THE RESTAURANT.
YOU'VE BECOME, LIKE,
SO FRUSTRATED.
YOU'RE LIKE,
"TO HELL WITH IT.
I DON'T CARE ANYMORE."
IT'S SO UPSETTING.
THIS RESTAURANT HAS PUT A STRAIN
ON MY ENTIRE FAMILY.
I REALLY HAVE TO GO.
I'M DONE.
NOBODY UNDERSTANDS
HOW MUCH STRESS I'M UNDER.
I'VE BORROWED FROM MY PARENTS
A LITTLE OVER 60 GRAND.
IF THE RESTAURANT FAILS,
I FEEL LIKE
I WOULD'VE FAILED MY FAMILY.
BUT YOU KNOW WHAT,
WE REALLY NEED HELP.
IF I DON'T SMILE,
I'M GONNA EXPLODE.
IF I DON'T SMILE,
I'M GONNA EXPLODE.
I'M GONNA CRY.
THE RESTAURANT IS MY LIFE.
BUT IT BECAME A BURDEN.
IT SEEMS LIKE
IT'S SLIPPING AWAY.
AND I FEEL LIKE IF THIS IS GONE,
I WON'T HAVE ANYTHING LEFT.
IT SHOULD NEVER BE
LIKE THIS.
BOTH FAY AND BRENDA
HAVE REQUESTED MEETINGS
WITH CHEF RAMSAY
PRIOR TO HIM ARRIVING
AT THE RESTAURANT.
PRIOR TO HIM ARRIVING
AT THE RESTAURANT.
HOW ARE YOU?
BRENDA, RIGHT?
YES.
HE REALIZES THAT THIS IS
A PERFECT OPPORTUNITY
TO GET BOTH SIDES
OF THE STORY.
IT'S FAY, RIGHT?
HELLO.
GOOD TO SEE YOU.
GOOD TO SEE YOU.
LIKEWISE.
GOOD TO SEE YOU TOO.
IT'S AN HONOR TO MEET YOU.
WELL, IT'S A PLEASURE
SEEING YOU.
OH, THANK YOU.
AND OBVIOUSLY, I WANTED
TO REACH OUT AND HAVE A WORD
BEFORE I WENT INSIDE
OF THE RESTAURANT.
YES.
I WANT TO TELL YOU
SOME ISSUES THAT I HAVE
WITH MY BUSINESS PARTNER
AND MY NIECE BRENDA.
OKAY, GREAT.
TELL ME ABOUT THE RESTAURANT.
HOW DID IT START?
FAY HAD THIS IDEA AND SAW
A LOCATION THAT SHE REALLY LIKED
FAY HAD THIS IDEA AND SAW
A LOCATION THAT SHE REALLY LIKED
AND APPROACHED MY MOM.
AND SHE SAID THAT I WOULD
POSSIBLY BE INTERESTED.
IT KIND OF JUST TOOK OFF
FROM THERE, YOU KNOW,
AND IT SEEMED LIKE IT WAS
THE RIGHT THING TO DO.
AND ARE YOU 50-50?
YES, WE'RE 50-50 PARTNERS.
RIGHT.
SO EXPLAIN THE ROLES
OF THE RESTAURANT.
I SHOP. I COOK.
I CLEAN.
OH, YOU'RE THE CHEF AS WELL?
YES.
WOW. YOU'RE BUSY.
SO IF YOU COOK, SHOP, CLEAN,
WHAT THE HELL DOES BRENDA DO?
UH...
UH...
BASICALLY, THERE'S DIFFERENT
DAYS WHERE I AM SERVING,
AND THERE'S DAYS
WHERE I'M ON THE LINE WITH FAY.
RIGHT.
AND IT CAN GET A LITTLE
OVERBEARING BACK THERE,
'CAUSE FAY, SHE'S DEFINITELY
A CONTROL FREAK.
SHE DOESN'T HAVE CONFIDENCE
IN ME STEPPING INTO THE KITCHEN
AND BEING ABLE
TO HELP HER OUT.
AND SHE IS JUST LIKE,
"NO, YOU'RE NOT DOING IT RIGHT."
AND I SOMETIMES FEEL LIKE
I'M AN EMPLOYEE, NOT AN EQUAL.
EVERY--LITERALLY EVERYTHING.
WHY CAN'T BRENDA PREP
FOR HER ONE DAY
WHY CAN'T BRENDA PREP
FOR HER ONE DAY
RUNNING THE BUSINESS
INDEPENDENTLY?
UM, SHE DOESN'T KNOW.
SHE STAY OUT WITH FRIENDS,
AND SHE'S VERY TIRED.
THE KIDS, THEY TELL ME
WHEN I'M NOT THERE,
WE SIT ON THE COMPUTER,
WATCH TV, OR WATCH--
WHAT?
HOW DOES THE BUSINESS RUN
ON THOSE NIGHTS
WHEN YOUR AUNTIE'S
NOT THERE?
VERY SMOOTHLY.
UH-HUH.
AND CUSTOMERS ARE HAPPY
WITH THE FOOD?
DEFINITELY.
THINGS FLOW EASY.
I FEEL LIKE
IT'S A DISASTER.
HOW DO YOU KNOW
THIS IS A DISASTER?
THE CUSTOMER COME TO ME
AND TELL ME WHAT HAPPENS.
WOW.
BRENDA'S COOKING
IN YOUR ABSENCE--
BRENDA'S COOKING
IN YOUR ABSENCE--
HOW WOULD YOU GIVE THAT,
OUT OF TEN?
SIX.
SIX.
I GIVE MYSELF TEN.
OH, WOW.
IF SHE WASN'T YOUR NIECE,
WOULD YOU FIRE HER?
YES.
IF THIS WASN'T YOUR AUNTIE,
WOULD YOU FIRE HER?
YES.
HOW LONG CAN
THE BUSINESS CONTINUE?
I'M GIVING MYSELF
ABOUT A YEAR.
REALLY? WOW.
YES.
OUR NUMBERS ARE HORRIBLE.
OH, I SEE.
HOW MUCH DID YOU PUT
INTO THE BUSINESS?
WE PUT ABOUT 60 GRAND EACH.
WOW.
I'M AFRAID AND SCARED
THAT I WILL LOSE THIS.
I'M AFRAID AND SCARED
THAT I WILL LOSE THIS.
IN THIS TIME OF MY LIFE,
I DON'T SEE MYSELF GOING TO WORK
FOR SOMEONE AND EVEN RETIRE.
I REALLY NEED CHEF RAMSAY
TO CHANGE BRENDA.
BUT I HAVE DOUBT
THAT ANYTHING WILL CHANGE.
BRENDA'S NOT GONNA CHANGE.
OKAY, I'LL SEE YOU BACK
AT THE RESTAURANT, OKAY?
THANK YOU SO MUCH.
THANK YOU, DARLING.
I'LL SEE YOU BACK THERE.
I APPRECIATE YOU.
AFTER HEARING
TWO COMPLETELY DIFFERENT STORIES
FROM THE OWNERS
ABOUT WHY ZAYNA IS FAILING,
CHEF RAMSAY ARRIVES
AT THE RESTAURANT,
CHEF RAMSAY ARRIVES
AT THE RESTAURANT,
ANXIOUS TO SEE
WHERE THE PROBLEMS LIE.
SO "FRESH, FLAVORFUL FOOD
SEVEN DAYS A WEEK."
NOW, THAT IS FRESH.
HELLO.
HELLO.
HI, MY NAME'S AMEL.
AMEL, NICE TO SEE YOU.
AND THIS IS?
MARK.
OKAY.
HE'S MY SON.
WHAT DO YOU DO?
HELP AROUND WITH EVERYTHING,
FROM COOKING TO BUSSING,
SERVING, SEATING.
OKAY. RIGHT.
WELL, GOOD TO MEET YOU.
LET ME SIT DOWN
AND HAVE A QUICK BITE TO EAT,
GET UP TO SPEED,
AND I'LL CATCH UP AFTER.
THANK YOU.
ENJOY.
OH, BOY.
IF YOU'D LIKE TO HAVE A SEAT
ON THE COUCH.
EXCELLENT.
OOH! SINKING DOWN HERE.
OOH! SINKING DOWN HERE.
I FEEL LIKE I'M BACK
AT MY GRANDMA'S COUCH.
WHY HAVE YOU GOT
SUCH HIGH COUCHES
IN SUCH A SMALL RESTAURANT?
I'M NOT QUITE SURE.
I...
WOW, OKAY.
NOW HOW LONG HAVE YOU BEEN HERE?
I'VE BEEN HERE
FOR 4 1/2 YEARS.
SO YOU'VE BEEN HERE
SINCE THE BEGINNING?
YES.
THE TWO OWNERS, DO THEY RUN
THE BUSINESS TOGETHER?
HOW DOES THAT WORK?
FAYZA WORKS HERE MORE DAYS
THAN BRENDA DOES.
OH, REALLY?
YEAH.
AREN'T THEY 50-50 PARTNERS?
THEY'RE SUPPOSED TO BE 50-50.
BUT I WOULD SAY IT WOULD
PROBABLY BE A 75-25 DIFFERENCE.
OH, WOW.
FAYZA'S DEFINITELY
THE 75% OF WORK.
FAYZA'S DEFINITELY
THE 75% OF WORK.
AND WHAT DOES
THE OTHER PARTNER DO?
BRENDA'S MORE LAID-BACK.
SHE PREFERS MORE TALKING
TO THE CUSTOMERS
INSTEAD OF BEING IN THE BACK
WITH THE KITCHEN.
OH.
SO WHO'S THE BOSS?
THE SCARY BOSS WOULD BE FAYZA.
FAYZA?
IS IT FAY OR FAYZA?
SHE SAID TO ME
HER NAME WAS FAY, SO...
USUALLY, I CALL HER FAYZA.
OR SOMETIMES WHEN IT'S BUSY,
I'LL CALL HER FAY.
THERE'S PEOPLE
WHO CALL HER FOO-FOO.
FOO-FOO.
I'LL STICK TO FAY.
IS SHE SCARY?
SHE IS HELL ON WHEELS.
WOW.
IF IT GETS BUSY,
NO MATTER WHAT IT IS,
IF IT GETS BUSY,
NO MATTER WHAT IT IS,
YOU WILL HEAR YELLING
IN THE DINING ROOM.
EVERYTHING THAT HAPPENS
BACK THERE, OUR CUSTOMERS SEE.
OUR CUSTOMERS
HEAR EVERYTHING.
WOW. SERIOUSLY?
YEAH.
FAY HAS
AN EXTREMELY SHORT TEMPER.
IF SOMETHING GOES WRONG,
ALL HELL WILL BREAK LOOSE.
HOW DO YOU GET ON WITH MARK?
IT MUST BE HARD WHEN YOU'RE
WORKING WITH THE OWNER'S SON.
YES.
IF HE SEES
SOMETHING THAT'S DIRTY,
HE WILL LEAVE IT FOR
SOMEBODY ELSE TO TAKE CARE OF.
IS HE LAZY?
WHEN IT COMES TO CLEANING,
HE DOESN'T DO IT
FULL-HEARTEDLY,
IF THAT MAKES ANY SENSE.
SO HE LEAVES A MESS FOR YOU
WHEN YOU COME IN THE NEXT DAY?
SO HE LEAVES A MESS FOR YOU
WHEN YOU COME IN THE NEXT DAY?
YEAH.
OH, WOW, WELL, THANK YOU
FOR THE INSIGHT.
I'M GONNA LOOK AT EVERYTHING
AND--WHOA, WAIT A MINUTE.
"MEDITERRANEAN BISTRO.
AN EXQUISITE 'DINNING'
ADVENTURE."
OH.
WOW.
WHERE'S MARK?
MARK?
OH, MARK, HE IS--
COULD YOU ASK HIM
TO COME AROUND?
YEAH.
THANK YOU.
HE WANTS TO TALK TO YOU.
YES, SIR.
AMEL, COME WITH HIM.
I GOT A LITTLE QUIZ.
ARE YOU READY FOR THIS?
HOW DO YOU SPELL "BISTRO"?
HOW DO YOU SPELL...
BISTRO.
BISTRO.
B-I-S-T-R-O.
UH-HUH.
GOOD.
AND HOW DO YOU SPELL "DINING"?
D-I-N-N-I-N-G.
SO YOU WROTE THIS MENU?
"DINING" IS D-I-N-I-N-G.
OKAY.
HAS ANYBODY ELSE
MENTIONED IT?
WE HAVE A LOT OF CUSTOMERS
WHO HAVE POINTED IT OUT TO US.
RIGHT.
UM, THANK YOU, MARK.
OKAY, AMEL,
WHAT WOULD YOU RECOMMEND?
OKAY, AMEL,
WHAT WOULD YOU RECOMMEND?
WE DO FOUR DIFFERENT DIPS.
WE'LL DO HUMMUS, BABA GHANOUSH--
GIVE ME
THE FOUR DIFFERENT DIPS.
WE'LL GO FOR THAT, YEAH.
OKAY.
LET'S GO FOR THE FAVA BEANS,
THE KIBBI ROLL.
OKAY.
YEAH.
AND THEN LET'S GO
FOR THE ZAYNA COMBO PLATE.
ALL RIGHT.
DEFINITELY.
THANK YOU, MY DARLING.
OH, YOU'RE WELCOME.
I'LL PLACE YOUR ORDER RIGHT NOW.
FIRST IMPRESSIONS?
THE PLACE IS SOULLESS.
MAN.
OOH!
IT'S LIKE DOMINOES.
THEY JUST KEEP ON COMING DOWN.
WHY IS THAT?
HONESTLY.
HONESTLY.
WHY?
OH,.
MAN.
WOW.
ALL RIGHT, YOU READY?
THREE KIBBI, FAVA BEANS,
AND ZAYNA COMBO.
OKAY.
LET'S ROCK AND ROLL.
I AM VERY PROUD OF MY FOOD,
AND I STAND BY IT.
IT'S FRESH,
IT'S MADE TO ORDER.
CHEF RAMSAY--THERE'S NO WAY
HE WOULD DISLIKE MY FOOD.
THE APPETIZER IS READY.
JUST TAKE IT OUT.
I'M CONFIDENT.
OUR FOOD'S GOOD.
OUR FOOD'S GOOD.
DAMN.
COMING UP, CHEF RAMSAY DIGS IN.
LOOKS LIKE
THE INSIDE OF A DIAPER.
AND THINGS GO
FROM BAD TO WORSE...
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
AS THE STAFF IS READY
TO JUMP SHIP.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
AND LATER...
UGH. GROSS.
CHEF RAMSAY IS SO FRUSTRATED...
MY GOD.
THAT HE RESORTS
TO DOING SOMETHING
HE HAS NEVER DONE BEFORE.
"FRESH FOOD SEVEN DAYS A WEEK,"
MY ASS.
WHILE THE OWNERS CONTINUE
TO BLAME EACH OTHER
FOR THE RESTAURANT'S PROBLEMS...
THE APPETIZER IS READY.
CHEF RAMSAY IS ANXIOUS
TO TASTE THE FOOD.
SO THIS IS
OUR COMBINATION APPETIZER.
OKAY. WOW.
WHY IS ALL THAT OIL
ON THERE?
WE USUALLY DRIZZLE THE TOP OF
OUR APPETIZERS WITH OLIVE OIL.
DRIZZLE... OR FLOOD?
UM, USUALLY, WE DRIZZLE.
BUT IT LOOKS LIKE
THERE'S A LITTLE EXTRA PUT ON.
YEAH, I'LL SAY.
COULD I HAVE A TEASPOON,
PLEASE, DARLING?
OF COURSE.
THANK YOU.
WOW, YOU DRIZZLE SPARINGLY
WITH A TOUCH OF OIL.
WOW, YOU DRIZZLE SPARINGLY
WITH A TOUCH OF OIL.
BUT LOOK AT IT.
I'VE GOT LITTLE SPOONFULS,
LITTLE MINIATURE BATHTUBS FULL
OF OIL FLOATING ON THE SIDE.
IT'S GROSS.
HERE'S A TEASPOON.
CAN YOU ASK MARK,
VERY CAREFULLY...
TO STOP STARING AT ME?
'CAUSE HE'S SCARY.
HE JUST STANDS THERE AND STARES.
OKAY.
I'LL LET HIM--
CAN I HAVE
ANOTHER LITTLE DISH FIRST
TO PUT THIS OIL IN,
PLEASE, DARLING?
OH, YEAH.
HEY, MARK,
HE SAYS STOP STARING AT HIM,
'CAUSE YOU'RE
CREEPING HIM OUT.
YOU GOT TO BE KIDDING ME, MAN.
A LITTLE DISH.
UGH.
A TEASPOON OF OIL.
WHO PUT THE OIL ON?
I'M NOT QUITE SURE.
I WASN'T BACK THERE.
WOW.
THIS IS THE HUMMUS?
WOW.
THIS IS THE HUMMUS?
MY GOD.
IT'S SO THIN.
IT'S JUST LIQUID.
IS THAT NORMALLY THAT RUNNY,
THAT? THE HUMMUS?
I'VE BEEN TOLD IT DEPENDS
ON THE GARBANZO BEANS.
REALLY? WE'RE GONNA START
BLAMING A BEAN
FOR THE HUMMUS?
THERE'S TIMES WHERE THE HUMMUS
WILL BE EXTREMELY THIN,
OR THERE'S TIMES WHERE
THE HUMMUS WILL BE OVERLY THICK.
YEAH,
IT'S NOT THE BEAN'S FAULT.
IT'S THE CHEF'S.
I FEEL LIKE I'M ALWAYS
APOLOGIZING FOR THE FOOD.
ANYWAY, DARLING,
I'M DONE WITH THAT.
OKAY.
BUT I'M NOT A CHEF.
IT'S OUT OF MY CONTROL.
WHO PUT THE OIL ON TOP
OF THE APPETIZER?
I DIDN'T DO
THE APPETIZER.
I DID IT.
I DID IT.
HE SAID IT'S A LOT OF OIL.
IT'S TRADITION TO PUT
A GOOD AMOUNT OF OIL ON HUMMUS.
SO FOR CHEF RAMSAY NOT
TO LIKE IT IS A SHOCKER TO ME.
I SHOULD'VE MADE IT FOR HIM.
THAT IS
A DISGUSTING BUSSING STATION.
IT LOOKS DREADFUL.
THERE HAS TO BE
A MUCH BETTER PLACE
TO PUT DIRTY DISHES
THAN THAT.
THAT'S BAD.
AMEL.
IT'S WEIRD HOW YOU JUST DROP
ALL THOSE DIRTIES THERE.
YEAH.
THAT'S WHERE OUR DISHES GO.
THAT'S WHERE OUR DISHES GO.
WHY NOT JUST WALK 5 FEET
AND PUT THE DIRTY PLATES
INSIDE THE PLATE WASH?
I DON'T KNOW.
HOW DIFFICULT WOULD IT BE TO
WALK STRAIGHT INTO THE KITCHEN
AND PUT THEM IN THERE?
NOT HARD AT ALL.
CHEF RAMSAY IS RIGHT.
BUT EVERY TIME
I TRY TO OPEN MY MOUTH,
EVERY TIME
I HAVE A SUGGESTION,
I BASICALLY GET TOLD
TO SHUT UP.
THANK YOU, DARLING.
YOU'RE WELCOME.
FAVA BEANS IS READY.
OKAY, I'M COMING TO GET IT.
OH.
FAVA BEANS.
AND WHO PUT THE ZED ON THERE?
WHAT'S THE "Z"?
WHAT'S THE "Z"?
"Z" FOR ZAYNA,
KIND OF A DESIGN.
LOOKS LIKE SOMEONE'S
PUKED UP ON MY PLATE.
OH, COME ON.
DOES THAT LOOK APPETIZING
TO YOU?
YEAH.
IT DOESN'T LOOK
TOO APPETIZING?
IT DOESN'T LOOK APPETIZING
AT ALL, NO.
OKAY, THANK YOU.
NO PROBLEM.
UH...
THAT LOOKS LIKE
THE INSIDE OF A DIAPER.
I MEAN, IT'S SO BAD.
HE SAID THE FAVA BEANS
LOOKED LIKE SOMEONE THREW UP.
OKAY.
TELL HIM,
"ENJOY YOUR MEAL."
TELL HIM,
"ENJOY YOUR MEAL."
I'M DONE THERE, DARLING.
YEAH?
ONE MOUTHFUL TOO MUCH.
ALL RIGHT, I'LL GET THAT
OUT OF YOUR WAY.
THANK YOU, MY DARLING.
YOU'RE WELCOME.
ONE THING I CAN CONFIRM,
IT TASTED THE WAY IT LOOKED--
DREADFUL.
NOPE.
NOT A WINNER.
OKAY, WHATEVER.
YOU GUYS,
THIS IS CRAZY.
I DON'T AGREE WITH CHEF RAMSAY
ABOUT SOME OF THE ITEMS.
THAT'S A FIRST.
I WILL DEFEND MY FOOD
TO CHEF RAMSAY,
BECAUSE I KNOW HOW HEALTHY
AND DELICIOUS IT IS.
BECAUSE I KNOW HOW HEALTHY
AND DELICIOUS IT IS.
CHEF RAMSAY HAS ONLY SAMPLED
A FEW DISHES
BUT IS ALREADY
QUESTIONING THE FOOD.
THAT LOOKS LIKE
THE INSIDE OF A DIAPER.
AND OWNERS FAY AND BRENDA
ARE QUESTIONING THE FEEDBACK.
FOOD NEVER COMES BACK.
THAT'S A FIRST.
PEOPLE ALWAYS RAVE
ABOUT OUR FOOD.
WHATEVER.
IF YOU'RE TELLING ME
MY FOOD'S NOT GOOD,
I'D LOVE TO SEE
WHAT'S GOOD.
WHO PUT THE KIBBI BACK?
I DID.
I DID.
IT'S GONNA BE DRY.
THAT'S WHY I MOVED
THE ONE THAT'S COOKED ALREADY.
KIBBI ROLL, MARK.
WHY NOT?
YOU SHOULD BE CONFIDENT
IN WHAT YOU DO.
SO THESE ARE?
KIBBI ROLLS.
COULD YOU DESCRIBE THE DISH?
KIBBI ROLLS,
IT'S A BULGUR WHEAT SHELL
WITH SIRLOIN GROUND BEEF
AND PINE NUTS IN THE MIDDLE.
THANK YOU, MR. SUNSHINE.
FRESH?
UH, KIND OF.
UH, KIND OF.
WOW.
WHAT DOES THAT MEAN?
SHE'LL HAVE THEM, LIKE,
PREPPED FOR THE WEEK, LIKE,
ONE WEEK AHEAD, 'CAUSE IT TAKES
SO MUCH TIME PREPPING.
THEY TASTE--ARE THEY FROZEN?
UH-HUH.
YEAH, THEY'RE FROZEN.
YEAH?
YES, SIR.
DO YOU KNOW WHAT IT SAYS
ON THE FRONT OF THE RESTAURANT,
ON THE BANNERS OUTSIDE?
ABOUT THE CATERING?
NO. GO OUTSIDE,
HAVE A QUICK LOOK.
OKAY.
READ IT AND COME BACK IN.
YOU GOT IT.
WE'LL HAVE A CHAT.
DAMN.
I KNOW HE CAN'T SPELL.
BUT LET'S HOPE
HE CAN READ.
WHAT'D IT SAY?
WE CARE ABOUT QUALITY
AND TASTE.
OKAY, GREAT.
WHAT ELSE DID IT SAY?
IT BEGAN WITH "F."
IT BEGAN WITH "F"?
I DIDN'T READ IT.
I JUST READ "QUALITY AND TASTE,"
AND I WAS ASHAMED.
OH.
THERE'S THREE "F"s THERE.
NOW READ IT PROPERLY
AND COME BACK
AND TELL ME WHAT IT SAYS.
NO PROBLEM.
HAVE A LOOK.
WHATEVER YOU SAY.
OH, MAN.
ALL RIGHT.
ALL RIGHT.
RIGHT, THREE "F"s.
THREE "F"s--
"FRESH, FLAVORFUL FOOD."
RIGHT.
AND YOU'RE TELLING ME NOW
MY APPETIZER IS FROZEN,
'CAUSE WE MAKE A BULK
AT THE BEGINNING OF THE WEEK.
YEAH.
I JUST READ THAT LITERALLY
ENTERING THE BUILDING,
SO I DON'T EXPECT
ANYTHING FROZEN.
THANK YOU.
WOW.
HE SAID, "YOUR SIGN OUTSIDE
SAYS 'FRESH, FLAVORFUL FOOD.'"
I SAID, "YEAH."
"BUT THIS IS FROZEN."
I SAID, "YEAH."
"BUT THIS IS FROZEN."
HE KNEW BY THE TASTE.
KIBBI,
YOU CANNOT DO IT FRESH.
MAN.
YOU'RE NOT GONNA LIKE
WHAT HE HAS TO SAY.
I STAND BY THE KIBBI
BECAUSE WE REALLY USE
GOOD INGREDIENTS.
I DON'T SEE
IN ANY ARABIC HOME
ANYONE CAN MAKE THEM
DIFFERENTLY.
THE CHICKEN'S
ALMOST READY?
IT'S KIND OF NOT COOKING
ON THAT SIDE.
I DON'T WANT TO BURN IT.
IT'S NOT BURNING.
I NEED TO MARK IT,
AND IT'S DONE.
IF IT'S DONE,
IT NEEDS TO BE OFF THE GRILL...
WELL, IT STILL NEEDS
TO GET MARKED.
OR IT WILL BE OVERDONE.
IT'S NOT OVERDONE.
OR IT WILL BE OVERDONE.
IT'S NOT OVERDONE.
IT IS.
IT'S NOT.
MAYBE YOU SHOULD BE DOING
ALL THE COOKING THEN.
YOU'RE MAKING DRAMA
FOR NOTHING.
FAY IS OVER MY SHOULDER,
MICROMANAGING
AND JUST CONSTANTLY BOSSING US
IN THE KITCHEN.
THERE'S NO TIME
FOR BURNING MEAT.
I'M JUST OVER IT ALL.
CAN YOU TAKE THIS,
PLEASE?
ONE ITEM
I COULD STAND BEHIND.
THIS IS OUR ZAYNA COMBO PLATE.
THANK YOU, DARLING.
WOW.
INSTANTLY, YOU CAN SEE
IT'S DRY, SLICING IN THERE.
INSTANTLY, YOU CAN SEE
IT'S DRY, SLICING IN THERE.
MM. WOW.
AND THIS ONE IS THE...
THAT'S JUST
A REGULAR BEEF KABOB.
THE MEAT IS JUST
LIKE IT'S BOILED.
IT'S JUST TASTELESS.
EVERYTHING'S SO OVERCOOKED.
WE TRY TO MAKE
OUR MEAT MEDIUM.
BUT THAT LOOKS MEDIUM-WELL,
WELL-DONE.
IT'S DRIER
THAN MARK'S PERSONALITY.
AND THE KOFTA, SADLY,
IS OVERCOOKED AND DRY.
IT'S DRIER THAN THE SANDS
AROUND THE PYRAMIDS OF EGYPT.
DREADFUL.
AND THE CHICKEN IS BLAND.
IS THE CHICKEN FRESH,
OR IS THAT FROZEN?
IS THE CHICKEN FRESH,
OR IS THAT FROZEN?
THE CHICKEN IS FROZEN.
WHAT A SHAME.
WHO COOKED MY LUNCH TODAY?
THAT WOULD BE A MIXTURE
OF FAY AND BRENDA.
I THINK THEY TAG-TEAMED
ON THE DISHES.
SUPPOSING YOU TAG-TEAM,
YOU'D EXPECT IT
TO BE TWICE AS GOOD.
BUT THIS ONE'S TWICE AS BAD.
DARLING, I'M DONE.
WOW, THAT WAS DISAPPOINTING.
THANK YOU, DARLING.
WOW.
TRUST ME, THIS HAS BEEN
A HUGE, HUGE DISAPPOINTMENT.
THERE HAS NOT BEEN ONE THING
THAT HE SAID HE LIKED.
NOT EVEN ONE ITEM, HUH?
NOT EVEN ONE ITEM, HUH?
LET'S COME OVER, PLEASE.
WOW. I DON'T KNOW
WHERE TO START, REALLY.
FAY, BRENDA,
I AM SO DISAPPOINTED.
THE ATMOSPHERE'S FLAT.
THE DECOR'S DRAB.
AND I'M SAT ON THE CORNER
OF A RIDICULOUS CUSHION
OPPOSITE A LARGE CONTAINER
OF DIRTY.
THEY'VE NEVER
DONE THAT BEFORE.
THAT'S WHAT'S BOTHERING ME
TODAY.
UM, EXCUSE ME.
WE DO THAT EVERY WEEK.
I BELIEVE YOU AND VANESSA
USE BUCKETS, DON'T YOU?
I BELIEVE YOU AND VANESSA
USE BUCKETS, DON'T YOU?
BUT DON'T PUT THE BUCKETS
ON THE FLOOR.
WELL, IT DOESN'T MATTER
IF IT'S ON THE FLOOR.
I DON'T THINK
THAT'S THE ISSUE.
I THINK THE FACT
THAT THE BUCKET'S
IN VIEW OF THE CUSTOMERS--
THEY FILL THEM,
AND THEY WALK INSIDE THE KITCHEN
WITH THEM.
BUT WE HAVE BEEN TOLD
TO USE A BUCKET.
I ALWAYS ASKED YOU GUYS
TO USE A BUCKET,
SO STUFF DOESN'T SPILL
ALL OVER THE PLACE.
BUT WE'VE NEVER SAID
TO PUT IT ON THE FLOOR.
YEAH, YOU USE THE TABLE
OR ONE OF THE CHAIRS,
AND YOU TAKE THEM BACK INSIDE
WHEN THEY'RE ALMOST FULL.
BUT THEY'RE STILL
IN FRONT OF THE CUSTOMERS
IF WE LEAVE THEM ON THE CHAIR--
WE NEVER PUT THEM
ON THE FLOOR.
I'M A LITTLE CONFUSED.
I'M A LITTLE CONFUSED.
DO WE LEAVE THEM ON THE FLOOR?
NEVER.
- YES.
- WOW.
BUT SET ALL THAT ASIDE.
I'VE JUST HAD A BAD EXPERIENCE.
AND I FELT
THE FOOD WAS BELOW STANDARD.
THE HUMMUS WAS RUNNY,
VERY LIQUIDY.
WHY SO MUCH OIL ON THERE?
I HAVE ARABIC CUSTOMERS
THAT LIKE LOADS OF OLIVE OIL.
WHEN CUSTOMERS WANT MORE OIL,
DON'T ASSUME THAT EVERYBODY
WANTS MORE OIL.
I DON'T EVEN THINK
IT WAS OLIVE OIL.
WHAT WAS THAT OIL IN THERE?
OLIVE OIL.
IT WAS OLIVE OIL.
WOW. THAT MUST BE CHEAP.
WHAT'S FUNNY?
WHAT'S FUNNY?
UM, OUR PRODUCT'S NOT CHEAP.
YOUR PRODUCT'S NOT CHEAP?
OKAY.
SO WHAT'S SO FUNNY?
YOU SAID IT WAS CHEAP.
IT TASTED CHEAP.
IT'S NOT EXPENSIVE,
BUT IT'S NOT CHEAP.
OKAY, I'M NOT GONNA ARGUE
WITH YOU.
BUT YOU SIT THERE ON YOUR ASS,
LAUGHING YOUR HEAD OFF,
THINKING IT'S FUNNY.
I'M NOT GONNA GET UPSET
BECAUSE OF WHAT YOU SAY.
NO?
I'M JUST GONNA SMILE ABOUT IT.
IT'S YOUR OPINION.
HOW OLD ARE YOU?
26, SIR.
I'D EXPECT THAT
IF YOU WERE 16.
'CAUSE RIGHT NOW, MARK,
IT'S VERY FAR FROM FUNNY.
CAN I CONTINUE
ABOUT MY LUNCH?
FOR ME, A KOFTA,
WHEN YOU BITE INTO IT,
FOR ME, A KOFTA,
WHEN YOU BITE INTO IT,
IT JUST BURSTS
WITH FLAVOR.
THIS THING WAS DRY
BEYOND BELIEF.
BUT THIS IS NUMBER ONE SELLER.
THIS IS WHAT MY CUSTOMER EATS
EVERY TIME THEY WALK IN.
BUT, FAY, CHICKEN WAS DRY,
AND THE BEEF WAS DRY.
IS THAT PROTEIN FROZEN?
WE BUY IT FRESH.
I BUY IT FRESH,
AND I MARINATE IT.
BUY IT FRESH...
THEN I HAVE TO FREEZE IT.
SO THERE'S A SYSTEM--
PREP, FREEZE, AND COOK.
I DON'T KNOW WHY YOU THINK
CUSTOMERS LEAVE THEIR HOMES
TO COME AND EAT FROZEN FOOD.
I DON'T HAVE
A WALK-IN FREEZER,
AND I DON'T HAVE
A WALK-IN COOLER.
OKAY.
OKAY.
SO MY OPTION IS TO FREEZE IT,
THEN COOK IT.
HOW LONG HAVE YOU BEEN
FUNCTIONING LIKE THIS?
18 MONTHS--2 YEARS.
NO, IT'S BEEN LIKE THIS
SINCE DAY ONE.
I JUST WANTED TO LET YOU KNOW
THAT I DON'T HAVE THE HELP
TO PREPARE WHEN I NEED HELP.
RIGHT.
I CANNOT CUT MYSELF IN HALF,
HAVE MY HALF HERE
BEHIND THE COUNTER,
AND THE OTHER HALF INSIDE.
SURE.
BUT, FAY, HAVE YOU GIVEN UP?
NO.
DO YOU WANT TO GIVE UP?
NO.
NO.
WHAT?
I NEED HELP.
FROM YOUR FAMILY?
YES.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
CHICKEN WAS DRY.
BUT THIS IS
NUMBER ONE SELLER.
FAY NOT ONLY BELIEVES
THAT HER FOOD IS IMPECCABLE...
I NEED HELP.
SHE ALSO BELIEVES THAT SHE IS
THE ONLY ONE IN THIS RESTAURANT
WHO IS PUTTING IN
A REAL EFFORT.
SO WHO'S NOT PULLING
THEIR WEIGHT?
NONE OF THEM.
NONE OF US?
YOU DON'T
LET ANYBODY HELP YOU.
BRENDA, WHAT'S GOING ON?
IS YOUR AUNTIE ON HER OWN?
SHE'S NOT ON HER OWN.
SHE'S NOT.
SHE'S NOT ON HER OWN.
SHE'S NOT.
SHE HAS TO HAVE HER HAND
IN EVERYTHING.
SHE HAS TO MARINATE.
SHE HAS TO CUT.
THAT'S NOT TRUE.
THAT IS TRUE.
WHEN IS THE LAST TIME YOU CUT
THE CHICKEN OR LAMB OR BEEF
AND YOU MARINATE IT?
MANY, MANY TIMES.
WHEN?
MANY TIMES.
NO, THAT'S A LIE.
AND YOU KNOW THAT.
MANY TIMES.
IT'S NOT A LIE.
I ALWAYS STAND WITH YOU
IN THE BACK AND ASK YOU,
"SHOW ME HOW TO DO THIS.
SHOW ME HOW TO DO THAT."
I ALWAYS TELL YOU WHAT?
BRING A PIECE OF PAPER AND PEN
AND WRITE IT.
NO, YOU DON'T.
NO, YOU DON'T.
YOU DON'T SAY, "HEY, COME HERE.
LET ME SHOW YOU HOW TO DO THIS,
SO IF I'M EVER OFF,
YOU COULD DO IT."
SO IF I'M EVER OFF,
YOU COULD DO IT."
YOU'VE NOT BEEN SHOWN
THE RECIPES?
NO.
UM, SHE NEVER ASK,
SO SHE SEE ME...
THAT'S NOT TRUE.
SHE SEE ME WHEN I MARINATE.
I ALWAYS GO IN--
SHE'S WORKED WITH ME
ALMOST EVERY TIME I'M HERE.
MANY TIMES,
I BROUGHT IN MY LAPTOP,
AND I SAID, "LET'S GO
THROUGH THE RECIPES."
IF SHE CAME AND TELL ME,
"I WANTED TO LEARN THIS,"
I WOULD NEVER TELL HER NO.
I WOULD NEVER TELL HER NO.
YOU ALWAYS SAY, FAY,
"I HAVE TO DO IT."
THEY CAN BRING
A PIECE OF PAPER
AND BRING ANYTIME
WHEN I'M DOING SOMETHING
AND WRITE WHAT I DO.
THAT'S NOT TRUE.
THAT'S NOT TRUE.
WHEN WAS THE LAST TIME YOU WERE
SHOWN HOW TO COOK SOMETHING?
NEVER?
MINOR STUFF IN THE KITCHEN...
SERIOUSLY?
LIKE APPETIZERS.
BUT THAT'S PRETTY MUCH IT.
REALLY? IN FIVE YEARS?
YES. YES.
YOU TWO DON'T SOUND
LIKE A NIECE AND AN AUNTIE.
WHEN WAS THE LAST TIME
YOUR AUNTIE GAVE YOU
A COMPLIMENT ABOUT SOMETHING?
I DON'T GET COMPLIMENTS.
WHEN SHE COOKS, ALL I HEAR
FROM THE CUSTOMER IS COMPLAINTS.
THERE'S--
NOBODY GETS COMPLIMENTED.
SHE ONLY COOKS
WHEN I'M NOT HERE.
JUST THE LAST WEEK,
ON WEDNESDAY, I WAS OFF.
JUST THE LAST WEEK,
ON WEDNESDAY, I WAS OFF.
ON THURSDAY, A CUSTOMER WALKS IN
JUST TO COMPLAIN
ABOUT HOW HORRIBLE THE FOOD WAS
WHEN I'M NOT HERE.
I'VE NEVER BEEN TOLD THAT.
AND I'M NOT SAYING, BECAUSE YOU
DON'T TAKE IT WELL FROM ME.
THEN YOU SHOULD TELL ME.
I TOLD YOU SO MANY TIMES.
YOU DON'T TAKE IT WELL FROM ME.
WHEN DID YOU TELL ME?
WHEN?
WHEN THE FALAFEL IS DRY,
AND IT WAS BURNED--
THE FALAFEL WAS PERFECT.
I GOT SO MANY FEEDBACK.
THAT'S NOT TRUE.
I AM VERY PICKY HOW EVERYTHING'S
COOKED ON THE GRILL.
THAT'S NOT TRUE.
YOU DON'T BELIEVE ME,
ASK THE SERVERS.
THE SERVER COOKS THE FOOD WHEN
YOU'RE HERE MOST OF THE TIME.
NO, THEY DON'T.
NO, THEY DON'T.
YOU DON'T COOK ALL THE TIME
WHEN SHE'S HERE?
NO.
NO, I WANT HER TO ANSWER.
SO I SIT ON MY ASS
WHEN EVERYBODY ELSE IS WORKING?
YES.
AND I TELL YOU,
"FIND SOMETHING TO DO."
I'VE OFFERED TO CUT CHICKEN
MULTIPLE TIMES FOR FREE,
AND I WAS TOLD
THAT I WASN'T ALLOWED TO DO IT.
BUT I'M CONFUSED.
YOU WANT THEM TO DO IT,
BUT THEN THEY SAY
YOU DON'T LET THEM DO IT.
NO, THEY DON'T WANT TO.
THAT'S NOT TRUE.
THAT'S THE GOD-HONEST TRUTH.
THAT'S NOT TRUE.
I OFFERED.
I WASN'T ALLOWED TO DO IT.
NO, SHE NEVER DID.
SHE NEVER DID WORK FOR FREE.
SHE NEVER DID WORK FOR FREE.
I'VE OFFERED TO WORK FOR FREE
TO LEARN HOW TO CUT THE CHICKEN
AND HELP HER DURING THE WEEK.
I DON'T WANT YOU TO BE WITH ME
IN THE KITCHEN.
NO, I'M SAYING YOU TOLD ME--
I DON'T WANT YOU TO BE WITH ME
IN THE KITCHEN,
AND THAT'S WHY
I WILL NEVER TELL YOU ANYTHING.
I'M AFRAID
THAT SHE GETS HURT.
WHEN SHE'S WORKING HER REGULAR
SHIFT AND NOT EVEN COOKING,
SHE'S HURTING HERSELF.
I DON'T USUALLY HURT MYSELF.
"I NEED A BANDAGE."
EVERY DAY,
AMEL NEEDS A BANDAGE.
I'VE NEVER POKED MYSELF
WITH A KNIFE HERE.
AMEL, YOU ASK FOR BANDAGE
ALL THE TIME.
NO, I REALLY DON'T.
WOW.
WOW.
IN THE END,
IT'S NOT MY JOB TO COOK.
I DON'T GET PAID TO COOK.
I DON'T GET PAID
TO DO INVENTORY.
I DON'T GET PAID ANY EXTRA
TO DO ANYTHING.
BUT AS A FAMILY, WE DO IT
JUST BECAUSE WE CARE ABOUT THE--
YOU DO MY INVENTORY?
I'VE DONE
THE TAKEOUT INVENTORY.
IT'S NOT MINE.
IT'S INVENTORY.
SHE DIDN'T SAY YOUR INVENTORY.
I DO THE BREAD INVENTORY.
MAYBE A FEW TIME,
BUT NOT ALL THE TIME.
NOT ALL THE TIME
BECAUSE I HAVE MY OWN JOB TO DO.
AND WHEN I COME IN,
AND THE DINING ROOM'S DIRTY,
MY FIRST THING TO DO IS--
WHY IS THE DINING ROOM
DIRTY?
'CAUSE THE STAFF FROM
THE NIGHT BEFORE DON'T CLEAN.
REALLY?
WHEN IT COMES TO CLEANING,
MARK DOES NOT DO IT.
WHEN IT COMES TO CLEANING,
MARK DOES NOT DO IT.
THERE'S A LITTLE BIT
MORE LENIENCE--
DON'T SAY THAT.
DON'T POINT FINGERS,
BECAUSE THAT HAPPENS.
I'VE CAME RIGHT AFTER YOU SWEPT,
AND I'VE SWEPT,
AND IT'S BEEN DIRTY.
BY FAR, SHE DOES WAY MORE
OF HER DUTIES
MORE THAN ANYBODY ELSE.
BUT IT GOES BOTH WAYS.
IS MARK LAZY?
NO, HE'S NOT.
HE'S NOT LAZY?
ACTUALLY, HE WORKS
THE BUSIEST NIGHTS.
HE WORKS THE BUSIEST NIGHTS,
BUT WHEN IT COMES
TO BUSSING AND CLEANING
AND PULLING HIS ROPE,
HE DOESN'T PULL IT.
MARK DOES NOT PULL HIS ROPE
WHEN IT COMES TO HIS DUTIES.
IF YOU WANT TO START
POINTING FINGERS, BRENDA...
NO!
I WAS GONNA KEEP
MY MOUTH SHUT
NO!
I WAS GONNA KEEP
MY MOUTH SHUT
AND NOT SAY
ABOUT ANYONE.
WHEN YOU JUST SIT
ON YOUR PHONE,
WE'RE COOKING, SERVING,
AND YOU'RE SITTING--
NEGATIVE, AND IF I NEED--
WHATEVER.
SO I'M NOT GONNA SAY ANYTHING.
IF I'M GONNA SIT DOWN AND
ACTUALLY PUT FOOD IN MY MOUTH--
IT'S OKAY. GO FOR IT, BRENDA.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
WHEN YOU'RE HERE
FOR FIVE HOURS?
YEAH. NO, I'M NOT HERE
FOR FIVE HOURS.
YOU ARE!
THIS IMPROMPTU STAFF MEETING
HAS GONE FROM BRENDA AND FAY
POINTING FINGERS
AT EACH OTHER...
NO, WHEN THE FALAFEL IS DRY--
THE FALAFEL WAS PERFECT.
TO THE BLAME GAME
WITH THE ENTIRE STAFF...
THERE'S A LITTLE BIT
MORE LENIENCE--
DON'T SAY THAT.
DON'T POINT FINGERS.
CAN I FINISH?
INCLUDING FAY'S SON, MARK.
IF YOU WANT TO START
POINTING FINGERS, BRENDA,
WHEN YOU JUST SIT
ON YOUR PHONE,
WE'RE COOKING, SERVING,
AND YOU'RE SITTING--
NEGATIVE.
WHATEVER.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
GO AHEAD, WALK OUT
LIKE YOU ALWAYS DO.
WHEN YOU'RE HERE
FOR FIVE HOURS?
YEAH. NO, I'M NOT HERE
FOR FIVE HOURS.
YOU ARE!
WHATEVER.
I WASN'T GONNA TALK
ABOUT ANYBODY, BUT OKAY.
I'LL BE YELLED AT,
TAKING FOOD TO THE THIRD TABLE
OVER THERE.
BY WHO?
BY FAYZA.
SHE WILL SCREAM AT ME
AS I'M WALKING.
IN FRONT OF THE CUSTOMERS?
BECAUSE I ASK THE TV TO BE OFF.
NO, IT HAS NOTHING TO DO
WITH THE TV.
THESE ARE DIFFERENT ISSUES.
I HAVE TO SCREAM AT YOU,
"TURN OFF THE TV,"
BECAUSE IT HAVE
SOME BUMPING AND GRINDING
BECAUSE IT HAVE
SOME BUMPING AND GRINDING
AND WHATEVER IS GOING ON
ON TV.
BUMPING?
AND IT PISSES ME OFF,
BECAUSE I WALK FROM INSIDE--
BUMPING AND GRINDING?
ON WHAT?
THERE'S NOT BUMPING
AND GRINDING.
AMERICAN VIDEO CHANNEL.
THE SOLUTION BRENDA HAVE
TO CHANGE
HER SHIFT
BECAUSE I VOICE MY OPINION.
I CHANGED THE SHIFT BECAUSE
YOU GUYS CONSTANTLY BUMP HEADS,
AND YOU CONSTANTLY GET
INTO THESE GREAT ARGUMENTS
IN THIS OPEN KITCHEN
AND THE DINING ROOM.
IN FRONT OF CUSTOMERS?
YES.
IN FRONT OF CUSTOMERS.
WOW.
UM, I NEED TO SEE THIS PLACE
WORKING TONIGHT.
JUST DO WHAT YOU NORMALLY DO,
JUST DO WHAT YOU NORMALLY DO,
SO I CAN HAVE A CHANCE
OF GETTING UP TO SPEED
TO SEE
HOW THIS PLACE FUNCTIONS.
I'M GETTING SOME FRESH AIR.
WHAT A LUNCH.
I'LL BE BACK LATER.
THANK YOU, SIR.
WOW, AND I THOUGHT THE PROBLEMS
WERE JUST THE FOOD.
I CAN'T HANDLE THIS.
NOBODY HERE IS PERFECT.
NOBODY HERE
IS PERFECT.
YOU JUST MAKE IT SEEM LIKE
WHEN MARK AND VANESSA ARE HERE--
IT HAPPENS WHEN ALL OF US
ARE HERE, BRENDA.
BUT YOU GUYS
DON'T PULL YOUR WEIGHT.
NOBODY PULLS THEIR WEIGHT,
AND THAT'S WHAT THE PROBLEM IS.
I WISH...
I WISH...
I WISH...
I WISH...
HERE.
SHE WORKS.
I NEVER TOLD YOU--
NOBODY HERE WORKS
LIKE THE WAY SHE WORKS.
HER MOUTH,
YES, I AGREE.
BUT WHEN IT COMES TO HER WORK,
SHE GOES THE EXTRA MILE.
HER MOUTH IS WHAT GETS HER
IN TROUBLE.
SHE'S AN AWESOME WORKER,
AND SHE NEEDS TO KNOW THAT TOO
TO WORK BETTER.
I ALWAYS TELL HER.
I ALWAYS TELL HER THAT.
YOU KNOW, NOBODY GETS
COMPLIMENTS HERE, FAY, NOBODY.
YOU KNOW, NOBODY GETS
COMPLIMENTS HERE, FAY, NOBODY.
I TELL HER, "THANK YOU.
WE HAVE A GREAT NIGHT."
"THANK YOU.
HAVE A GOOD NIGHT."
OF COURSE SHE DOESN'T TELL YOU
I TELL HER THAT,
BUT SHE COMES BACK
AND CRY ABOUT THINGS.
AMEL IS NOT MY PROBLEM.
WHAT MY PROBLEM IS
IS WHAT HE SAID ABOUT THE FOOD.
ANYBODY HUNGRY?
I'M EATING MY FROZEN FOOD.
ANYBODY WANT
TO EAT FROZEN FOOD?
I'M GLAD
YOU'RE LAUGHING ABOUT IT.
IT'S NOT FUNNY.
IRONICALLY, THE ONLY THING
THAT FAY AND BRENDA AGREE ON
IS THE FOOD.
I DON'T WANT THIS TO BURN,
BECAUSE I DON'T HAVE TIME
TO MAKE MORE.
IT'S NOT GONNA BURN.
UNFORTUNATELY, ASIDE FROM
THEIR ISSUES WITH EACH OTHER,
THAT IS THE RESTAURANT'S
BIGGEST PROBLEM.
OKAY, ARE WE READY?
READY OR NOT,
I HAVE TO BE READY.
WHAT CAN I GET STARTED
FOR YOU TONIGHT?
CAN I GET AN ORDER OF
THE FALAFEL WITH GARLIC SAUCE?
DEFINITELY HUMMUS.
NO DOUBT.
HUMMUS?
YEAH.
YOU GOT IT.
I'LL BE RIGHT BACK.
THANK YOU.
OKAY, JUST EXPLAIN TO ME
HOW THE LINE WORKS.
OKAY.
THE TICKETS COME OUT, AND WE
START TO PULL WHATEVER MEATS,
THE TICKETS COME OUT, AND WE
START TO PULL WHATEVER MEATS,
AND WE START COOKING.
WOW.
OKAY, DON'T LET ME STOP YOU.
OKAY, TABLE ONE, SPICY HUMMUS
AND BEEF SHAWARMA WITH ZAYNA.
I GOT IT.
BRENDA...
THAT'S WHY
I GOT THESE JALAPENOS.
USE THEM, PLEASE.
WE'RE GIVING THEM
SPICY HUMMUS, FAY.
SPICY MEANS SPICY.
WHATEVER.
THE HUMMUS STILL LOOKS
VERY WATERY.
IS THIS IT HERE?
YES.
- HOW OFTEN IS THAT MADE?
- EVERY FEW DAYS.
THIS IS NUMBER-ONE SELLER.
SO WITHIN JUST TWO, THREE DAYS,
IT'S FINISHED.
SO WITHIN JUST TWO, THREE DAYS,
IT'S FINISHED.
RIGHT.
THAT'S DISGUSTING.
THIS IS BAD.
THAT HUMMUS IS AWFUL.
AND WHY IS IT SO RUNNY?
THE CONSISTENCY
COULD BE BETTER.
YEAH, JUST A LITTLE BIT.
SORRY FOR INTERRUPTING.
HOW ARE WE?
LADIES, WELCOME.
THE HUMMUS, HOW IS THAT?
A LITTLE BLAND
AND RUNNY.
MY APOLOGIES.
THANK YOU.
"FRESH FOOD SEVEN DAYS A WEEK,"
MY ASS.
HE'S LEAVING?
I DON'T THINK
GORDON RAMSAY LIKES US.
I DON'T THINK
GORDON RAMSAY LIKES US.
I CAN'T BELIEVE THAT.
BRENDA, WHEN PEOPLE ASK YOU
FOR SPICY HUMMUS,
THEY WANT SPICY HUMMUS.
ENOUGH.
I DON'T NEED SOMETHING
EXPLAINED TO ME THREE TIMES.
HE'S HERE.
YAY.
WITH CHEF RAMSAY SEEING
SO MANY CUSTOMERS UNSATISFIED
WITH THE SAME WATERY HUMMUS
THAT HE HAD AT LUNCH,
HE HAS RETURNED FROM A TRIP
TO A NEARBY SUPERMARKET...
I'LL SHOW THEM HOW GOOD
THEIR HUMMUS IS.
WITH A PLAN.
SHH. MUM'S THE WORD.
MUM'S THE WORD.
SHH. MUM'S THE WORD.
MUM'S THE WORD.
YES!
THERE WE ARE.
LADIES, THERE WE ARE,
SOME FRESH HUMMUS.
GENTS, THE SAME FOR YOU.
THANKS.
MY APOLOGIES.
SORRY.
THANK YOU.
WAY TOO MUCH OIL.
THAT'S FOR YOU TO SHARE.
MAN, IT'S WORKING.
CREATING A BUZZ HERE.
THEY'RE LOVING IT.
HOLY CRAP!
I'M RUNNING OUT.
WHO WOULD'VE THOUGHT
WHO WOULD'VE THOUGHT
THAT STORE-BOUGHT HUMMUS
WOULD BE HIGH IN DEMAND?
HOW WAS THAT?
BRENDA, ALL THE CHICKEN
IS DONE.
JUST GIVE ME A SECOND.
I'M MAKING THE DAMN SALAD.
THE CHICKEN WAS JUST--
IT WAS NASTY.
SORRY ABOUT THAT.
OH, NO.
UM...
NO, NO, NO, NO.
THEY'RE ORDERING
COMPLETELY NEW ENTREES.
SHE SAID
SHE DIDN'T LIKE IT AT ALL.
SHE SAID
SHE DIDN'T LIKE IT AT ALL.
WHAT HAPPENED HERE?
SHE SAID THE CHICKEN
DIDN'T TASTE GOOD AT ALL.
OH, REALLY?
IT'S DRY.
IS IT SUPPOSED TO BE MINCED
LIKE THAT?
THIS IS EXACTLY THE WAY
IT'S SERVED EVERYWHERE I KNOW.
I NEVER, EVER HAVE SOMEONE
RETURN THE CHICKEN SHAWARMA.
NOT COMPLAINT--
WE HAVE COMPLAINT--
WELL, LISTEN,
DON'T LET ME STOP YOU.
I UNDERSTAND.
LET'S CALL THEM A LIAR.
I NEVER HAVE A COMPLAINT OF DRY
OR OVERCOOKED SHAWARMA.
I TASTED MOST OF THE SHAWARMA,
AND I KNOW DELICIOUS IT IS.
CAN I GO ASK THEM
WHY THEY DIDN'T LIKE ANYTHING,
CAN I GO ASK THEM
WHY THEY DIDN'T LIKE ANYTHING,
OR, LIKE, WHAT THEIR OPINION IS?
'CAUSE THAT'S JUST--
DO WHAT YOU THINK IS GOOD,
ALL RIGHT, 'CAUSE THAT'S JUST--
'CAUSE THIS HAS NEVER
HAPPENED BEFORE.
HELLO, LADIES.
HOW ARE YOU TODAY?
HI.
YOU'VE SENT BACK EVERYTHING,
SO I JUST WANTED TO COME AND--
WHAT DID YOU NOT LIKE
ABOUT THE ITEMS?
OKAY.
WAS THE FLAVOR--
IT JUST WASN'T--
IT WASN'T FOR YOU.
YEAH.
OKAY.
YOU GUYS ARE DONE?
WHATEVER.
ALL OF THE SUDDEN,
PEOPLE ARE FOOD CRITICS?
WHAT DID THEY SAY?
WHAT DID THEY SAY?
THEY THOUGHT
THE SHAWARMA WAS RUBBERY.
OUR DOLMAS
TASTE LIKE VINEGAR.
STUFF NEVER CAME BACK BEFORE,
NEVER.
WHATEVER. IF THEY DON'T LIKE IT,
THEY DON'T LIKE IT.
WOWZER.
GOD HELP ME.
BEEF KABOB,
IS IT READY?
READY.
THAT AIN'T MEDIUM.
NO, IT'S RAW.
THE BEEF IS STILL COOKING
FOR THAT PLATE.
I'LL FIX IT.
LEAVE IT, LEAVE IT.
SERIOUSLY?
DO WHAT YOU ALWAYS DO.
I'M FED UP WITH FAY DOMINATING
IN THE KITCHEN.
IT'S REALLY HARD
TO DEAL WITH.
THAT ONE'S RAW.
HALF OF THIS BEEF IS WELL,
HALF OF THIS BEEF IS RAW.
BUT THESE ARE MEDIUM.
IF I COOK THEM MORE, THEY WILL
NOT BE MEDIUM ANYMORE.
BUT ONE OF THEM WAS RAW.
THAT'S WHAT I'M TRYING--
OH, SH--
STOP COMMENTING
ON EVERYTHING, PLEASE.
I DON'T KNOW WHY YOU'RE ACTING
LIKE I'M THE ONE WHO'S DOING IT.
I CAN'T HANDLE THIS.
AMEL, WHY IS SHE QUICK
TO JUMP DOWN YOUR THROAT?
WHY IS THAT?
I DON'T KNOW.
IF YOU HAVEN'T NOTICED,
IT HAPPENS TO EVERYBODY WHO
COMES BACK HERE, EVEN BRENDA.
WOW. BLOODY HELL.
AY, AY, AY.
YOU KNOW WHAT, JUST GO AHEAD--
YOU CAN JUST TAKE IT.
OKAY.
I'M GOOD.
OH, JEEZ.
THIS IS SUPPOSED TO BE MEDIUM,
AND IT'S RARE.
LET ME SEE, MARK.
OKAY, THAT'S COOKED.
THAT IS RAW.
I WASN'T TALKING TO YOU, AMEL.
OH, MAN.
- REDO IT.
- IT LOOKS LIKE.
SERIOUSLY, FAY,
YOU'RE MAKING ME LOSE IT.
MY GOD.
FLAMING GRILL.
FLAMING MESS.
OH, I WANT TO SCREAM.
THAT'S DISGUSTING.
IT'S FROZEN.
WE'RE DONE.
IT'S FROZEN.
WE'RE DONE.
HOW ARE WE?
HOW'S THE FOOD?
IT IS STONE COLD.
YEAH, I HAD THAT FOR LUNCH.
AND IT WASN'T PLEASANT.
MY APOLOGIES.
THANK YOU.
THE CUSTOMERS HAVE GIVEN
A VERY CLEAR VERDICT ON THE FOOD
AT TONIGHT'S DINNER SERVICE.
SO CHEF RAMSAY DECIDES
TO MOVE ON TO AN INSPECTION
OF THE REST OF THE KITCHEN,
INCLUDING THE FOOD STORAGE.
THE FREEZERS ARE BUSY.
MAN.
WOW.
THERE MUST BE THREE TO FOUR
WEEKS' WORTH OF PREP IN THERE.
UGH. WHAT IS THAT?
DOES THAT LOOK APPETIZING?
DOES THAT LOOK APPETIZING?
MEDITERRANEAN, IT'S NOT.
MAN!
THIS ONE, KIBBI MIX.
LEFTOVERS IN A HOME KITCHEN.
NO DATE.
MY GOD.
UGH. DISGUSTING.
GOD, WHAT A MESS.
THIS STUFF
HAS BEEN IN THERE SO LONG,
IT'S ALL FREEZER-BURNT.
ANY CHANCE OF ANY FLAVOR
HAS GONE,
A BIT LIKE THE FLAME
ON THE GRILL.
JUST BOXES OF MEAT
PREPPED IN BULK.
THEY SAY
"FRESH, FLAVORFUL FOOD."
MY ASS.
I SAY FROZEN, FROZEN, FROZEN.
THAT'S GROSS.
IT'S DINNER SERVICE AT ZAYNA.
IT'S RAW.
THE BEEF IS STILL COOKING
FOR THAT PLATE.
I'LL FIX IT.
LEAVE IT, LEAVE IT.
SERIOUSLY?
OH, I WANT TO SCREAM.
AND WHILE FAY AND BRENDA
CONTINUE TO ARGUE
IN THE OPEN KITCHEN...
BOXES OF MEAT PREPPED IN BULK.
CHEF RAMSAY IS UNCOVERING
SOME ALARMING PRACTICES
IN THE BACK KITCHEN...
MY GOD.
WHICH INCLUDE A MASSIVE AMOUNT
OF FROZEN FOOD.
FRESH SALMON.
OH,.
FROZEN SALMON.
UGH. WHAT IS THAT?
UGH. WHAT IS THAT?
WELCOME TO MY MEDITERRANEAN
FLAMING GRILL.
IT'S A BROKE BAG.
LOOKS LIKE LAMB IN THERE.
LOOK AT THAT.
UGH.
DEFROSTING FROZEN MEAT
IN WARM WATER.
WHAT A MESS.
CHICKEN SHAWARMA.
UGH.
DOES THIS LADY REALLY KNOW
HOW TO RUN A RESTAURANT?
I DON'T THINK SO.
THE LOGIC HAS LEFT
THE BUILDING.
THIS IS TOO MANY ORDERS
AND NONE OF THEM ON THE GRILL.
I THOUGHT
YOU TOOK ALL THE MEAT.
I TOOK OUT LAMB.
I TOOK OUT LAMB.
OKAY, IT'S NOT ON THE GRILL.
WELL, IT DISAPPEARED.
CAN I SHOW YOU SOMETHING,
JUST TWO SECONDS?
SURE. SURE.
JUST TO TALK TO YOU
IN PRIVATE.
SURE.
I JUST WANT TO SHOW YOU
SOMETHING VERY QUICKLY.
OKAY.
WHAT DID
HE WALK BACK THERE FOR?
THIS WAS IN THE SINK,
IN A BOWL OF WATER.
WE RUN THE WATER ON IT
TO DEFROST IT.
RUNNING HOT WATER ON IT,
WHAT DOES THAT DO?
IT'S NOT HOT WATER.
I RUN COLD WATER.
IT'S WARM ON THE OUTSIDE
AND SOLID IN THE MIDDLE.
SO WHEN IT'S DIFFERENT COLORS
LIKE THAT,
DO YOU KNOW
WHAT THAT MEANS?
THAT MEANS COOKED.
EVEN BEFORE YOU START
TURNING THIS INTO KOFTA,
EVEN BEFORE YOU START
TURNING THIS INTO KOFTA,
YOU'RE SCREWED.
ONE MORE THING.
WHAT'S THIS HERE?
WHAT ARE YOU DOING IN HERE?
I'M DEFROSTING SOME CHICKEN.
AND WHY ARE YOU
DEFROSTING THAT?
I MARINATE IT YESTERDAY,
AND I DIDN'T HAVE ENOUGH SPACE
IN THE FRIDGE,
SO I PUT
INSIDE THE FREEZER.
I DISAGREE ABOUT THE MEAT.
FREEZING THE FOOD,
IT DOESN'T MAKE IT GO BAD.
I REALLY DON'T GET
WHAT HE'S SAYING 100%.
SOME OF THOSE CUSTOMERS TONIGHT,
THE FOOD THAT CAME BACK,
WERE THE CUSTOMERS RIGHT,
OR WERE THEY WRONG?
I NEVER, SINCE I OPEN,
I NEVER, SINCE I OPEN,
HAVE THAT MUCH FOOD
COME BACK, NEVER.
I DON'T THINK YOU UNDERSTAND
HOW FAR YOU'VE SLIPPED.
GET REAL.
I AM.
NO, YOU'RE NOT.
WHY AREN'T YOUR CUSTOMERS COMING
BACK TO YOUR RESTAURANT, FAY?
I DON'T KNOW.
THEY LOVED MY FOOD.
THEY LOVED MY SMILE.
YOU'RE NOT BEING HONEST.
YOU'RE NOT BEING HONEST
WITH YOURSELF,
AND YOU'RE NOT BEING HONEST
WITH YOUR CUSTOMERS.
NO, I'M BEING HONEST.
YOUR CUSTOMERS WERE COMPLAINING
ABOUT THE HUMMUS, THE DIPS.
THEY WEREN'T VERY EXCITED.
SO I WENT AND MADE SOME.
THEY WEREN'T VERY EXCITED.
SO I WENT AND MADE SOME.
STAY THERE.
HOW IS THAT?
IT'S DELICIOUS HUMMUS.
CAN YOU TASTE
THE DIFFERENCE?
YES.
NOW I HAVE A CONFESSION
TO MAKE.
I ACTUALLY WALKED TO A STORE
AND BOUGHT IT.
YOU NEED TO BE TEN TIMES BETTER
THAN STORE-BOUGHT HUMMUS.
YOU NEED TO BE TEN TIMES BETTER
THAN STORE-BOUGHT HUMMUS.
OTHERWISE, WHAT'S THE POINT
OF RUNNING A RESTAURANT?
TONIGHT WAS A SHOCK TO ME.
LIKE, WOW.
WHY EVERYTHING
IS COMING BACK?
THERE ARE CERTAIN PLATES
I'M VERY PROUD OF,
AND IT CAME BACK.
BUT IT'S NOT GOOD ENOUGH.
WHAT YOU'RE DOING
IS SO WRONG.
AND UNFORTUNATELY,
BECAUSE YOU ARE SURROUNDED
BY FAMILY MEMBERS,
YOU'VE CONVINCED YOURSELF
AND THEM
THAT WHAT YOU'RE DOING
IS RIGHT.
WELL, I'M SORRY.
FLAMING GRILL, IT'S NOT.
WELL, I'M SORRY.
FLAMING GRILL, IT'S NOT.
EXTINGUISH GRILL, IT IS.
AND THE PROBLEMS, FAY,
ARE INSIDE.
DO YOU WANT THIS BUSINESS
TO CONTINUE?
I FEEL LIKE
I'M HANGING BY A THREAD.
I'VE BEEN PRAYING AND SAYING
TOMORROW WILL BE A BETTER DAY.
THAT BETTER DAY
IS NOT COMING.