Kitchen Nightmares (2007–2014): Season 2, Episode 2 - Handlebar - full transcript
Ramsay faces an owner who is oblivious and combative about the reality of the Hanhlebar's failures, and a wife desperate to keep their business open, replete with a cook who isn't a cook and doesn't seem to care.
TONIGHT ON KITCHEN NIGHTMARES...
THIS ONE'S A MESS.
CHEF RAMSAY FACES
THE MOST STUBBORN OWNER
HE'S EVER MET.
BILLY, CAN YOU TALK
TO ME, PLEASE?
NO, I HAVE NOTHING TO SAY.
HIS LONG ISLAND RESTAURANT
IS CRUMBLING...
OH, MY GOD,
WHAT A DISASTER--DISASTER.
BUT HE REFUSES TO ADMIT
ANYTHING IS WRONG.
YOU CAN'T THINK
THIS IS GOOD.
IT'S NOT BAD
IN EVERYBODY'S OPINION.
HIS WIFE IS A MESS.
I DON'T KNOW WHAT TO DO.
THE CHEF DOESN'T CARE...
I DON'T WANT TO BE
HIS CHEF.
I DON'T WANT TO BE
HIS CHEF.
AND HIS STAFF IS
JUST PLAIN ANGRY.
FINE, BE A ING BABY,
BILLY.
YOU'RE NOT THE MAN EVERYONE HERE
THOUGHT YOU WERE.
YOU'RE A WEAK MAN, BILLY.
WHEN GORDON GIVES HIM A DOSE
OF THE TRUTH...
THIS IS EMBARRASSING.
SO WHY CAN'T YOU ACT LIKE A MAN
AND DO SOMETHING ABOUT IT?!
IT'S MORE THAN THIS OWNER
CAN HANDLE.
I WOULDN'T TALK TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
I'LL MAKE IT WORK MYSELF
WITHOUT HIS HELP.
WITH ONLY ONE WEEK
TO TURN IT AROUND...
EVERYTHING'S COMING OUT, AND
THIS PLACE IS GONNA GET CLEANED.
GORDON RAMSAY'S DEMANDS
FOR CHANGE
MAY HAVE THIS OWNER
ON THE RUN...
MAY HAVE THIS OWNER
ON THE RUN...
- BILLY!
- I'VE HAD IT WITH THESE PEOPLE.
AND THIS RESTAURANT'S DOORS
MAY BE CLOSED FOREVER.
PUT THE PLACE UP
FOR ING SALE.
I'M DONE. DONE!
*
MOUNT SINAI, NEW YORK,
MOUNT SINAI, NEW YORK,
AN UPPER MIDDLE-CLASS TOWN
ON THE NORTH SHORE
OF LONG ISLAND,
INHABITED BY THE WORKING CLASS
AND CITY COMMUTERS,
WITH NO SHORTAGE
OF TRENDY EATERIES.
AND THEN THERE'S
THE HANDLEBAR.
HELLO, HANDLEBAR.
HOW CAN I HELP YOU?
BILL LEROY,
A FORMER CONSTRUCTION WORKER,
AND HIS WIFE CAROLYN
BOUGHT THE HANDLEBAR
JUST ONE YEAR AGO.
OH, BOY.
THE HANDLEBAR WAS
A REALLY NICE PLACE.
AND WHEN I SAW IT WAS FOR SALE,
I JUMPED ON IT.
AND OUR SPECIALS MENU.
AND OUR SPECIALS MENU.
WHEN WE CAME INTO THE HANDLEBAR,
WE SAW THAT IT HAD BEEN
RUN DOWN.
BUT BILLY BEING SO HANDY...
NOW THEY'RE ON.
WE SAW THE POTENTIAL
OF HAVING A GREAT PLACE.
IN ITS HEYDAY,
THIS WAS THE PLACE TO BE.
THIS WAS THE PLACE
THAT THE JUDGES CAME.
THIS WAS THE PLACE
THAT THE LAWYERS CAME,
THE DOCTORS CAME.
NOW IT'S NOT LIKE THAT
ANYMORE.
THE NIGHTMARE BEGAN
WHEN 70% OF THE MONEY
WAS COMING FROM THE BAR,
AND ALMOST NOTHING WAS COMING
FROM THE DINING ROOM.
AND ALMOST NOTHING WAS COMING
FROM THE DINING ROOM.
WHEN YOU CAN'T TURN
18 TABLES
ON A FRIDAY OR A SATURDAY NIGHT,
YOU'RE IN A LOT
OF TROUBLE.
BILL IS AN OKAY MANAGER.
CAN I BOTHER YOU TO MAKE ME
A CUP OF COFFEE?
BILLY USUALLY STAYS
AT THE BAR.
BUT BEING AN OWNER,
HE HAS TO BE MORE INVOLVED.
LIKE ANSWER THE PHONE.
SOMEBODY ON THE PHONE?
SOMETIMES HE CAN BE
VERY GROUCHY.
NOW GO PUT ALL THIS STUFF
BACK WHERE YOU GOT IT THEN.
I DIDN'T DO THIS.
LIKE, HIS MOOD SWINGS CHANGE.
I'VE HAD IT
WITH THESE PEOPLE!
I'VE HAD IT
WITH THESE PEOPLE!
THIS PLACE IS GROSS.
LIKE DIRT, FILTH,
THAT HAD BEEN
BUILT UP
OVER THE PAST 20 YEARS.
THE INTERIOR,
IT LOOKS DATED.
THE DECOR...
I THINK IT'S GREAT.
THE CORE MENU
IS BASICALLY THE SAME
AS I INHERITED
WITH THE RESTAURANT.
THEY LOOK DISGUSTING.
I DON'T KNOW WHY
ANYBODY ORDERS THEM.
MELISSA IS AN EXCELLENT CHEF.
I'M NOT A CHEF.
I'M NOT A CHEF.
I DON'T CLAIM TO BE A CHEF,
I DON'T WANT TO BE A CHEF.
I'M NOT VERY CREATIVE.
FIVE MINUTES.
THE FOOD IS... CRAP.
I THINK HIRING ME WASN'T
NECESSARILY THE BEST IDEA.
I DON'T INTEND FOR IT
TO BE MY CAREER.
I REALLY DON'T THINK
MELISSA HAS ANY WEAKNESSES
AS A COOK.
THE DAY WE CALL IT QUITS
IS THE DAY
WE HAVE NOT ONE PENNY
TO PUT INTO THIS PLACE.
WE HAVE NOT ONE PENNY
TO PUT INTO THIS PLACE.
WE TOOK OUT AN EQUITY LINE
OF CREDIT
THAT'S ALMOST MAXED OUT
AND DRAINED
OUR SAVINGS ACCOUNT.
GOD HELP US.
IF THE HANDLEBAR FAILS,
WE RISK LOSING OUR HOUSE.
AND I NEVER WANT TO LOSE
MY HOUSE.
WE NEED TO WORRY ABOUT
YOU AND ME AND THE HANDLEBAR.
BOTTOM LINE.
IF CHEF RAMSAY
DOESN'T COME HERE,
OUR TIME IS VERY LIMITED.
I DEFINITELY DON'T THINK
IT'S ANOTHER YEAR.
CHEF GORDON RAMSAY
IS ON A MISSION
TO TURN THE HANDLEBAR AROUND.
GO WEST.
WEST LEFT, WEST RIGHT?
EXCEPT HE HAS
ONE SMALL PROBLEM.
HANDLEBAR.
I'M LOST.
I WONDER IF YOU COULD HELP ME.
OKAY.
I'M RIGHT ON THE FORK,
BUT DO I GO LEFT,
DO I GO RIGHT?
BECAUSE THEY BOTH SAY WEST.
OKAY, SO YOU'RE GONNA BEAR
TO THE RIGHT
RIGHT.
AND THERE'S GONNA BE, LIKE, A
BIG SHOPPING CENTER AFTER IT.
OKAY, THERE IT IS THERE.
OKAY, THERE IT IS THERE.
HANDLEBAR.
THERE'S GORDON RAMSAY.
HOW DO YOU KNOW?
'CAUSE I JUST TALKED TO HIM
ON THE PHONE.
GET OUTTA HERE.
YEAH.
REALLY?
YEAH.
HANDLEBAR.
FINALLY.
NOW, WE'RE IN MOUNT SINAI,
JUST OUTSIDE NEW YORK.
MOUNT SINAI--
SOUNDS A LITTLE BIT
LIKE "CYANIDE."
I HOPE IT DOESN'T TASTE
LIKE IT.
I'M A LITTLE NERVOUS
TO MEET CHEF RAMSAY.
I'M CAROLYN.
CAROLYN.
BILL.
HOW ARE YOU?
HOW ARE YOU?
BILL.
HOW ARE YOU?
HOW ARE YOU?
THE MAN IS AN EXPERT
AT WHAT HE DOES.
THE MAN IS, "A,"
A WORLD-RENOWNED CHEF.
"B," OWNS BEAUTIFUL
RESTAURANTS.
BECAUSE I'VE SEEN THEM
ON THE INTERNET.
WHEREVER YOU LIKE.
YOU DON'T GET THAT WAY
BECAUSE YOU'RE AN IDIOT.
RIGHT.
HELLO.
GORDON RAMSAY'S, LIKE,
REALLY HOT.
HE HAS, LIKE,
A NICE BODY AND STUFF.
LIKE, FOR AN OLDER MAN,
HE'S VERY, VERY HOT.
I DIDN'T WANT TO SERVE HIM
BECAUSE I JUST TALK,
AND I JUST DON'T
STOP TALKING.
SO I WAS NERVOUS
IF I SAID SOMETHING STUPID
THAT I JUST WOULDN'T STOP,
AND I WOULD JUST KEEP TALKING
AND TALKING AND TALKING.
THIS IS OUR DINNER MENU.
RIGHT.
THIS IS OUR DINNER MENU.
RIGHT.
WE ALSO HAVE
OUR PRIX FIXE MENU...
ALL RIGHT.
AND THE EARLY BIRD SPECIALS.
OKAY, GREAT.
WE'LL HAVE A QUICK LOOK.
THANK YOU.
THANK YOU.
ONE MENU, TWO MENU,
THREE MENU, FOUR MENU.
RIGHT, DEFINITELY QUANTITY.
LET'S HOPE IT'S QUALITY.
I NEED TO CONTINUE
TO COOK THIS
BECAUSE I ED IT UP.
PSHHH..."PIZZA FONDUE,
FILET MIGNON FONDUE,
SWISS CHEESE FONDUE."
WEIRD.
EXCELLENT.
YOU READY YET?
I'LL GO FOR
THE SOUP OF THE DAY.
SOUP OF THE DAY.
I'LL GO FOR
THE SOUP OF THE DAY.
SOUP OF THE DAY.
I'LL GO FOR THE SEAFOOD CREPE
AS WELL.
AND THEN I'M GONNA FINISH
WITH THE FILET MIGNON FONDUE.
FILET MIGNON?
PLEASE. THANK YOU.
NO PROBLEM.
EXCELLENT.
BAR'S NICE AND BUSY.
DINING ROOM'S EMPTY.
LOOK AT THE PLACE.
THE DECOR'S GHASTLY.
IT'S SO '80s.
EVEN THE FISH TANK'S
BEEN HERE LONGER THAN ME.
GOSH.
I THINK CHEF RAMSAY CAME CLOSE
TO ORDERING THE WORST THINGS.
BUT YOU KNOW,
EVERYTHING THAT'S HERE
BUT YOU KNOW,
EVERYTHING THAT'S HERE
IS PRETTY MUCH CRAP FOOD.
EXCELLENT.
YEAH.
THANK YOU.
NO PROBLEM.
NEW ENGLAND CLAM CHOWDER.
WHEN CHEF RAMSAY
WAS SITTING THERE,
I WAS JUST PRAYING THAT HE WAS
GONNA BE HAPPY WITH EVERYTHING.
WHERE'S BILL?
LET ME SEE IF I CAN FIND HIM.
WHERE IS HE?
THANK YOU.
DEAR GOODNESS.
HONEY, GORDON WOULD LIKE
TO SEE YOU FOR A MINUTE.
GREAT.
THE FIRST THOUGHTS
THAT WENT THROUGH MY HEAD
WAS "OH, MY GOD."
EXCELLENT.
YES.
I'D JUST LIKE TO SAY THAT
THAT'S NICELY SEASONED,
VERY TASTY,
THAT'S NICELY SEASONED,
VERY TASTY,
AND PERFECT
FOR A WINTER'S DAY.
I'M GLAD YOU ENJOYED IT.
NICE.
MELISSA DOES A NICE JOB.
I'LL CHECK ON THE REST
OF YOUR FOOD.
THANK YOU VERY MUCH.
HE SAID YOUR SOUP
WAS FABULOUS.
REALLY?
YES, HE LOVED IT.
I THINK MELISSA'S
A GREAT COOK.
I THINK SHE'S
VERY CREATIVE.
I THINK MELISSA
UNDERESTIMATES HERSELF A LOT.
'CAUSE I THOUGHT IT CAME OUT
PRETTY THIS TIME.
HERE ARE YOUR SEAFOOD CREPES.
WOW.
THERE'S CRAB IN THERE,
THERE'S LOBSTER,
AND SOME SHRIMP IN THERE
ALSO.
AND SOME SHRIMP IN THERE
ALSO.
THANK YOU.
NO PROBLEM.
AY-YI-YI.
CHEF RAMSAY SEEMS TO HAVE
A HABIT
TO TAKE HIS FOOD APART
BEFORE HE EATS IT.
SO I'M LOOKING FORWARD
TO HEARING WHAT HE HAS TO SAY.
HOW IS EVERYTHING?
RUBBERY.
AND THE SCALLOPS ARE FIRM.
UH-OH.
THE PRAWNS ARE WAY OVERCOOKED.
OH, GOD.
AND THE CRAB MEAT,
IT'S PLASTIC.
IT'S IMITATION CRAB MEAT.
YEAH.
IT'S IMITATION CRAB MEAT.
YEAH.
IF YOU'D TOLD ME
IT WAS IMITATION CRAB MEAT,
I WOULDN'T HAVE
ORDERED IT.
OH, GOD HELP ME.
WELL, THAT WAS A DISASTER.
SEAFOOD CREPE. YEAH.
THAT'S SEAFOOD CRAP.
THIS IS THE WORST OF IT,
I'M SURE.
AND, UH...
I'M WAITING ON MY BEEF FONDUE--
FILET MIGNON FONDUE--
WHICH IS RAW.
SO WHY AM I WAITING
SO LONG?
THERE'S THE STEAK.
THERE'S THE STEAK.
AND THIS IS THE OIL.
THANK YOU.
NO PROBLEM.
NOTHING LIKE WAITING
TO COOK YOUR OWN MEAT, IS THERE?
RIGHT, PUT THAT IN.
TIME... FOR A LITTLE PRAYER.
AH...
COMES OUT LOOKING
LIKE DOG FOOD.
IF HE SPITS IT OUT,
I'M LEAVING.
THAT WAS RANCID,
POINTLESS, TASTELESS.
THAT WAS RANCID,
POINTLESS, TASTELESS.
A COMPLETE, UTTER JOKE.
I WANNA CRY.
WHY WOULD YOU DEEP FRY
A FILET MIGNON?
ONE OF THE COUNTRY'S
BEST STEAKS, DEEP FRIED.
ARE THEY STUPID?
OH, NO.
I WANTED HIM TO BE HAPPY
WITH US,
BUT I KIND OF KNEW
DEEP DOWN INSIDE
THAT THERE HAS TO BE
SOMETHING WRONG
WITH THE RESTAURANT.
OTHERWISE HE WOULDN'T BE HERE.
OH, MY GOD,
WHAT A DISASTER.
OH, MY GOD,
WHAT A DISASTER.
A DISASTER.
DON'T WORRY, HONEY.
DON'T SAY THAT.
IT IS NOT.
STOP.
IT'S A DISASTER.
NO, IT'S NOT.
AFTER AN UNDERWHELMING
FIRST MEAL...
OKAY, PULL TOGETHER.
GORDON REALIZES
THAT THE OWNERS AND THE CHEF
ARE OBLIVIOUS TO
THE RESTAURANT'S REAL PROBLEMS.
WHAT'S WRONG WITH THE BUSINESS?
IT'S THIS ROOM,
AS YOU SEE.
WE CAN'T FILL 18 TABLES
ON A FRIDAY NIGHT.
THAT'S THE PROBLEM?
NO.
THE PROBLEM HERE
IS THE FOOD.
THE FOOD'S BAD, BILL.
I NEVER REALLY HAD COMPLAINTS
ABOUT THE FOOD,
SO THAT WAS NEVER REALLY
AN AREA OF CONCERN TO ME.
WHEN THE FONDUE ARRIVED,
I MEAN,
THAT WAS JUST A JOKE.
I DON'T ENJOY
THE FONDUE EITHER.
BUT YOU'RE THE CHEF,
AREN'T YOU?
YOU'RE THE ONE THAT'S--
YOU KNOW, YOU'RE--
YOU'RE RUNNING IT
AS THE HEAD CHEF, RIGHT?
THAT--THAT'S THE INTENT.
SO CHANGE IT.
I DON'T KNOW...
WHAT TO DO ABOUT IT.
HAVE YOU LOST
YOUR PASSION?
I NEVER HAD A PASSION
TO BEGIN WITH.
I--I DON'T WANT TO BE
A CHEF.
I WAS REALLY SHOCKED
THAT THAT'S THE WAY SHE FELT.
SO YOU'RE NOT A CHEF?
NO.
I HAD APPLICATIONS
FOR THE JOB HERE AS A CHEF.
WHEN SHE APPROACHED ME
AND SAID,
"WOULD YOU GIVE ME
THE OPPORTUNITY?"
I MEAN, YOU DON'T ASK
FOR THAT OPPORTUNITY
IF YOU DON'T CARE
WHAT YOU'RE DOING.
WHY DID YOU TAKE THE JOB,
MELISSA, IF YOU'RE NOT A CHEF?
THAT OTHER GUY WAS GOING OUT,
AND I WAS HERE.
OKAY, UM...
I DIDN'T THINK
OUR SITUATION WAS AS BAD
AS I'M FINDING OUT
MINUTE BY MINUTE.
AS I'M FINDING OUT
MINUTE BY MINUTE.
COMING UP...
OH, MY GOD ALMIGHTY!
GORDON'S SHOCKING
KITCHEN INVESTIGATION.
THIS PLACE HASN'T BEEN CLEANED
IN YEARS!
THAT'S DISGUSTING!
LEADS TO A WILD SHOWDOWN
BETWEEN BILLY AND GORDON.
I WOULDN'T TALK TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
WITH THE FUTURE OF THE HANDLEBAR
ON THE LINE...
I DON'T KNOW
WHAT TO DO.
IT'S A MESS.
WILL BILLY BE ABLE TO PUT
HIS PRIDE ASIDE
AND ACCEPT GORDON'S HELP?
I'M DONE.
SO DONE.
THE HELL WITH EVERYTHING.
THE HELL WITH EVERYTHING.
OR WILL HE GIVE UP
ON THE RESTAURANT FOR GOOD?
I DON'T CARE
IF IT'S ALL FOR NOTHING.
BILLY!
YOU'RE NOT GOING TO BELIEVE
WHAT HAPPENS TONIGHT
ON KITCHEN NIGHTMARES.
HAVING EXPOSED MELISSA'S APATHY
IN THE KITCHEN...
I DON'T NEED THIS.
I'M OUT OF MY MIND.
GORDON OBSERVES A DINNER SERVICE
TO FIND OUT HOW HER ATTITUDE
IS AFFECTING THE FOOD.
I KNOW HE'S HERE TO HELP,
BUT IT'S STILL
VERY NERVE-RACKING
HAVING SOMEONE
OF HIS STATURE
STANDING THERE
STARING AT YOU.
WHAT ARE THEY THERE?
MUSHROOMS.
IS THAT HOW THAT GOES OUT
LIKE THAT?
YES.
HOLY CRAP.
STUFFED MUSHROOMS.
THANK YOU.
GOSH, THOSE MUSHROOMS
LOOK SADDER THAN THE CUSTOMER.
WHY?
WHEN, JUST NOW?
ACTUALLY, THAT'S A RECIPE
OF MY OWN.
I MADE IT MYSELF.
I WAS VERY DISAPPOINTED
THAT IT WASN'T PRESENTED
TO HIM THE RIGHT WAY.
PEOPLE EAT THAT?
AND FOR YOU?
BAKED POTATO, MASHED POTATO,
FRENCH FRIES,
RICE, OR THE VEGGIE.
WE USE HALF INSTANT,
HALF WITH FRESH POTATOES.
WE USE HALF INSTANT,
HALF WITH FRESH POTATOES.
WHY DO THEY MIX
THE POWDERED MASHED POTATOES
WITH FRESH MASHED POTATOES?
THAT'S A WAY OF REUSING
THE BAKED POTATOES.
SO YOU DON'T EVEN ACTUALLY MAKE
FRESH MASHED POTATOES?
NO.
NO.
DO YOU WANT MASHED POTATO,
BAKED POTATO, FRENCH FRIES,
RICE, OR VEGETABLES?
OKAY.
THAT'S BURNT.
A LITTLE MORE DONE
THAN USUAL,
BUT OTHER THAN THAT, YEAH.
JUST AN HOUR
INTO DINNER SERVICE
JUST AN HOUR
INTO DINNER SERVICE
AND THE RESTAURANT HAS RUN OUT
OF BASIC VEGETABLES...
WE RAN OUT OF BROCCOLI, CAULIFLOWER?
YEAH.
AND REPLACED THEM
WITH AN UNUSUAL SUBSTITUTE.
- RADISHES. YES.
- huh?!
HOW ARE YOUR RADISHES?
HONESTLY, GORDON?
OF COURSE.
NOT SOMETHING I WAS,
YOU KNOW, EXPECTING
WITH MY STEAK.
YOU WANT SOME VEG, RIGHT?
YEAH.
IS THERE ANYTHING
TO KEEP HIM HAPPY?
HAVE WE CHECKED
WITH MELISSA?
I WOULDN'T EAT
THE RADISHES EITHER.
SO THE CUSTOMERS ARE COMPLAINING
ABOUT NO VEGETABLES.
ANY BROCCOLI VEGETABLE?
CARROTS OR CABBAGE?
ANY BROCCOLI VEGETABLE?
CARROTS OR CABBAGE?
VEG.
WOW, VEG.
THANK YOU, MADAM.
OH, STOP.
WHAT IS IT?
THEY'RE STALKS.
EVEN THOUGH MELISSA
IS MANAGING
TO KEEP UP WITH THE ORDERS...
BEAUTIFUL.
ALL RIGHT, THANK YOU.
THE CUSTOMERS ARE STILL
NOT SATISFIED.
EW, I DON'T LIKE IT
AT ALL.
AND GORDON NEEDS BILLY
TO FINALLY UNDERSTAND
THAT THE FOOD IS HANDLEBAR'S
BIGGEST PROBLEM.
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD.
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD.
YOU CAN'T WALK AROUND
OBLIVIOUS
TO THE FACT THAT YOU THINK
THIS IS GOOD.
YEAH, BUT IT'S NOT BAD
IN EVERYBODY'S OPINION.
YOU CAN'T TAKE CARE
OF EVERYBODY'S TASTE BUDS.
SOMETHING
THAT SOME PEOPLE LIKE,
OTHER PEOPLE AREN'T GONNA
LIKE THAT AT ALL.
NO ONE'S GOT ANY...
CONTROL.
AND BASICS HERE
THAT HAVE JUST GONE COMPLETELY
ING WRONG.
IF YOU ACCEPT IT,
EVERYBODY ELSE'S ACCEPTED IT.
AND TRUTHFULLY,
YOU'VE ACCEPTED IT.
YOU'VE ACCEPTED IT.
OH, ABSOLUTELY NOT.
I WAS KIND OF
REALLY DISAPPOINTED.
I-I-I KNEW WE NEEDED HELP.
I DIDN'T THINK WE WERE THAT BAD.
I WAS QUITE SKEPTICAL
ABOUT HIS INTENTIONS.
WHATEVER.
REALLY STARTING
TO DISLIKE HIM.
AFTER WITNESSING LAST NIGHT'S
PATHETIC DINNER SERVICE,
GORDON COMES IN EARLY
FOR A KITCHEN INSPECTION.
WHAT A MESS.
NOTHING LABELED.
NOTHING LABELED.
PORTIONS TAKEN OUT.
THAT'S DREADFUL.
BROCCOLI.
LAST NIGHT, WE RAN OUT
OF VEGETABLES
'CAUSE THE CHEF CAN'T BE
BOTHERED TO COOK FRESH BROCCOLI.
THE REMNANTS
OF EXXON VALDEZ.
OH, MY GOD.
WHEN WAS THE LAST TIME THE BACK
OF THE FRIDGE WAS CLEANED?
I MEAN, LOOK AT IT.
WHAT IS THAT IN THERE?
OH MY GOD ALL MIGHTY.
THAT THERE WAS A CLAM.
OH, WHAT A MESS.
THE STATE OF THE FRIDGE...
THE STATE OF THE FRIDGE...
MELISSA,
YOU GOT TWO MINUTES?
HAS ONLY CONFIRMED
GORDON'S BELIEF
THAT THE RESTAURANT LACKS
TRUE PASSION AND LEADERSHIP.
SO YOU'RE IN CHARGE
OF THE KITCHEN
AND THE GENERAL HYGIENE,
YEAH?
SUPPOSED TO BE, YES.
WHY IS IT IN A MESS?
UH...
IT'S 100 TIMES CLEANER
THAN IT WAS SIX MONTHS AGO.
SURE IT WAS.
OKAY, WHEN WAS THE LAST TIME
YOU HAD A LITTLE WIPE
DOWN THERE OR IN HERE?
JUST--JUST EVEN--
THAT I'VE NEVER DONE.
MY GOD. UNBELIEVABLE.
MY GOD. UNBELIEVABLE.
UGH. THIS IS EMBARRASSING.
RIGHT, OKAY.
I'M GLAD YOU'RE STARTING
TO MAKE EXCUSES FOR IT.
IF YOU THOUGHT THIS
WAS BAD,
HAVE A LOOK AT THIS.
CHEF RAMSAY SEEMED TO FEEL
THAT I WAS MAKING EXCUSES
FOR EVERYTHING.
REALLY HAD NO IDEA
OF THE PAST PRACTICES
THAT HAD GONE ON HERE.
OKAY. LAST NIGHT, WE SERVED
FROZEN VEGETABLES
TO A CUSTOMER.
AND WE GOT TWO BOXES
OF BROCCOLI THERE.
YOU KNOW, I CAN'T DO IT ALL.
THAT'S IT.
YOU KNOW, I CAN'T DO IT ALL.
THAT'S IT.
YOU WERE HAPPY TO SERVE
FROZEN BROCCOLI
OVER FRESH BROCCOLI.
I'M TRYING TO OPEN UP
YOUR EYES, BILLY,
AND EXPLAIN TO YOU,
YOU KNOW,
WHAT THE CURRENT
SITUATION IS.
WHEN WAS THE LAST TIME
THIS FRIDGE WAS CLEANED?
A WEEK AGO.
OH, COME ON. THIS HASN'T
BEEN CLEANED IN YEARS.
NO, NO, NO, IT HASN'T.
I'M SORRY,
21 YEARS IN THE BUSINESS,
I'LL BET EVERY
ING DOLLAR I HAVE
THIS ING PLACE
HASN'T BEEN CLEANED IN YEARS.
I'M DISGUSTED.
PUT YOUR HAND DOWN THERE.
HE STILL NEVER DID BEND DOWN
AND TOUCH IT.
HE STILL NEVER DID BEND DOWN
AND TOUCH IT.
IT WAS A BIG THING OF DENIAL
FOR HIM.
I'LL TAKE RESPONSIBILITY
FOR THE FACT
THAT I HADN'T CHANGED IT.
BUT IT'S NOT ALL MY FAULT,
YOU KNOW.
EVERYTHING'S COMING OUT,
AND THIS PLACE
IS GONNA GET CLEANED.
I WISH HE'D GIVE ME
A LITTLE MORE CREDIT
FOR CLEANING IT UP
AS MUCH AS I HAD SO FAR.
IT LOOKS 60-70% TIMES BETTER
THAN IT USED TO LOOK IN HERE.
BILLY, THAT'S DISGUSTING.
NO, IT'S--IT'S--
IT'S NOT FINE.
WE GOT A BIG PROBLEM.
WHEN WAS THE LAST TIME
THAT FRIDGE
WAS STEAM CLEANED?
I HAD THE KID IN THERE
DOING IT LAST WEEK.
DID YOU CHECK
WHAT HE'D DONE?
DID YOU CHECK
WHAT HE'D DONE?
WELL, OBVIOUSLY NOT.
SO WHY CAN'T YOU ACT
LIKE A MAN
AND DO SOMETHING
ABOUT IT?
MY GOD.
I JUST DON'T EVEN KNOW
WHAT TO SAY ANYMORE.
HE JUST KEEPS TEARING APART
EVERYTHING THAT WASN'T DONE
AND NOT GIVING ME CREDIT
OR A PAT ON THE BACK
FOR THE THINGS THAT WERE DONE.
UNING BELIEVABLE.
SO THAT JUST PROVES
AND CONFIRMS
HOW WEAK THIS GUY IS.
HE'S NOT RUNNING THIS PLACE.
THIS PLACE IS RUNNING HIM.
AND IT'S IN A NEED
OF A ING SERIOUS CLEAN.
AND IT'S IN A NEED
OF A ING SERIOUS CLEAN.
THAT IS APPALLING.
PROMPTED BY GORDON'S
SHOCKING DISCOVERY,
MELISSA ENLISTS THE WAIT STAFF
TO DO A THOROUGH CLEANING.
WHAT DO YOU USE
TO CLEAN THIS?
BLEACH AND SOAP.
IT'S DISGUSTING.
I REALLY WISH I HAD A MASK
ON ME RIGHT NOW.
BILLY...
JUST TWO SECONDS HERE.
I WAS HOPING HE WAS GOING
TO TELL ME
"I UNDERSTAND, BILLY,
"THAT THIS ISN'T YOUR FAULT,
"THAT THIS ISN'T YOUR FAULT,
"BUT IT REALLY NEEDS
TO BE TAKEN CARE OF,
SO LET'S TAKE CARE OF IT."
I'M ING
PISSED OFF.
AND I'M UPSET
AT THE KIND OF
I'VE JUST DISCOVERED
IN THERE.
IT IS WHAT IT IS.
YOU DON'T SEEM
ONE ING OUNCE
BOTHERED ABOUT IT, BILLY.
YOU CAN'T JUST STICK
YOUR HEAD BACK IN THE SAND
AND IGNORE IT, BILLY.
WHAT DO YOU WANT ME TO DO?
FLIP OUT?
YELL AND SCREAM LIKE YOU DO?
THAT'S NOT MY WAY.
THE RESPONSIBILITY'S YOURS,
BILLY.
I GUESS, YOU WANT SOMETHING
DONE RIGHT,
I GUESS YOU HAVE
TO DO IT YOURSELF.
I GUESS YOU HAVE
TO DO IT YOURSELF.
WELL, MAYBE I'LL JUST GET RID
OF EVERYBODY IN THE RESTAURANT
AND I'LL DO IT ALL MYSELF.
GREAT IDEA.
AND THEN WHEN IT DOESN'T
WORK OUT,
AND THEN WHEN I DROP DEAD
BECAUSE I SLEEP
TWO HOURS A DAY,
THEN MAYBE IT'LL GET DONE.
OR MAYBE--WHO CARES?
ONCE YOU'RE DEAD, IT DOESN'T
MAKE A DIFFERENCE ANYWAY.
OH, COME ON.
NOW I FEEL
YOU'RE COPPING OUT ON ME NOW.
NO. BECAUSE NOW I'M JUST
GETTING DRAGGED THROUGH THE MUD.
YOU'RE A WEAK MAN, BILLY.
I WAS NOT GONNA BE
RIDICULED
JUST FOR THE SAKE
OF NEEDING HIS HELP.
FINISHED.
CAN YOU AT LEAST
TALK TO ME?
FINISHED.
CAN YOU AT LEAST
TALK TO ME?
NO.
BILLY, CAN YOU TALK TO ME,
PLEASE?
NO. I HAVE NOTHING
TO SAY.
BILLY.
I WOULDN'T TALK
TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
THE HELL WITH EVERYTHING.
I'LL MAKE IT WORK MYSELF
WITHOUT HIS HELP.
EVERYTHING IN MY LIFE
THAT I'VE EVER SET OUT TO DO,
I DID ON MY OWN.
WHAT A WEAK MAN.
BILLY!
UNABLE TO ACCEPT
GORDON'S CRITICISM...
BILLY!
BILLY DECIDES HE'S HAD ENOUGH.
- HIM.
- HIM. THEM.
THE FRIDGE IS DISGUSTING.
I'VE ASKED FOR IT TO BE CLEANED.
HE'S TELLING ME I'M DRAGGING HIM
THROUGH THE MUD.
AND HE WALKS OUT.
HE'S MAD RIGHT NOW,
AND HE'S BEING STUBBORN.
HE DOESN'T WANT YOU TO LEAVE.
HE WANTS YOUR HELP.
HE'S JUST NOT--RIGHT NOW
HE'S TOO ASHAMED TO ADMIT IT.
I JUST WANT HIM TO ACT
RESPONSIBLE!
WHILE GORDON TRIES TO MAKE SENSE
OF BILLY'S ACTIONS...
HE DOESN'T HAVE TO ACT
LIKE A BABY!
HE DOESN'T HAVE TO ACT
LIKE A BABY!
BILLY REHEARSES
A SPEECH TO GORDON.
THERE WAS NOTHING IN MY HEAD
THAT MADE ME WANT TO THINK
AND RECONSIDER
ABOUT DOING THIS.
CAN YOU GO OUT THERE
AND JUST, YOU KNOW,
HAVE A WORD WITH HIM?
YOU GUYS ARE THE BACKBONE
OF THIS PLACE.
CAN'T JUST THROW
THE TOWEL IN.
I KNEW BILLY WOULD GET MAD.
DONE. JUST ING DONE
WITH ALL THIS.
BUT HONESTLY,
YOU DON'T FACE THE TRUTH,
YOU CAN'T DO ANYTHING
ABOUT IT.
YOU CAN'T DO ANYTHING
ABOUT IT.
WE'VE BEEN BUSTING OUR ASS
TRYING TO HELP YOU OUT.
YOU'RE GIVING UP
ON YOURSELF, THIS PLACE,
AND ALL OF US.
AND US.
I WOULDN'T TALK
TO MY DOG
THE WAY THAT JACKASS
TALKS TO ME.
I'M DONE.
HE'S TELLING YOU THE TRUTH
THOUGH, BILLY.
GREAT. THERE'S WAYS
TO GO ABOUT IT.
46 YEARS OLD.
NEVER BEEN TALKED TO
LIKE THAT BY ANYBODY.
AND YOU KNOW WHAT,
THE ONLY THING
THAT'S KEEPIN' ME
FROM ING
HITTING HIM
WITH A ING BASEBALL BAT
IS THAT I'D GO
TO ING JAIL FOR IT.
I'M DONE. DONE.
DONE. FINISHED.
DONE. FINISHED.
YOU'RE NOT THE MAN EVERYONE HERE
THOUGHT YOU WERE, BILLY.
ABSOLUTELY NOT.
YOU'RE GONNA GIVE UP,
AND YOU'RE GONNA
GIVE UP ON ALL OF US?
- FINE.
- BE A ING BABY, BILLY.
IT.
I'M DONE.
YEAH, YOU KNOW WHAT,
PUT THE PLACE UP
FOR ING SALE.
I CAN GO BACK
TO CONSTRUCTION
AND ENJOY MY ING LIFE
THE WAY I USED TO
BEFORE ALL OF THIS.
WE'LL GO TO BANKRUPTCY COURT
AND JUST GIVE IT ALL UP.
IT.
I'M DONE. BYE.
SO HELP ME GOD, I WILL NOT
OPEN THE DOOR TOMORROW.
SO HELP ME GOD, I WILL NOT
OPEN THE DOOR TOMORROW.
YOU CAN ALL GO
YOURSELVES.
AND I DON'T CARE
IF IT'S ALL FOR NOTHING.
DO NOT CARE.
BILLY!
YOU KNOW WHAT,
I'LL SURVIVE SOMEHOW.
BILLY.
YOU.
UNBELIEVABLE.
HAVING JUST MISSED HER CHANCE
TO DEFUSE THE SITUATION,
CAROLYN NOW FACES
THE PROSPECT
OF RUNNING
THE HANDLEBAR ALONE.
I'M VERY UPSET.
I HAVE A HUSBAND THAT'S READY
TO THROW IN THE TOWEL.
SO HERE I AM
STUCK HOLDING THE BAG.
OKAY.
OKAY.
LET ME HELP YOU.
I WANT YOU TO HELP ME,
BUT I DON'T KNOW WHAT TO DO.
I HAVE A JOB THAT I HAVE TO WORK
SO I CAN PAY MY MORTGAGE.
SURE. OKAY.
I DON'T KNOW WHAT TO DO.
WHY CAN'T WE WORK
AT TURNING THIS AROUND?
I WOULD LOVE TO WORK
AT TURNING THIS AROUND.
OKAY.
LET ME OPEN
THE RESTAURANT TONIGHT.
OKAY.
OKAY.
I'M FEELING THAT I'M GONNA DO
WHAT I HAVE TO DO
TO MAKE EVERYTHING WORK
WHAT I HAVE TO DO
TO MAKE EVERYTHING WORK
BECAUSE I'M NOT
WALKIN' OUT NOW,
AND I'M NOT FLUSHING
THE LAST 17 YEARS OF MY LIFE
DOWN THE BOWL.
TO FURTHER INSPIRE CAROLYN
TO MOVE FORWARD
WITH THE PLAN,
GORDON SHOWS HER
THE DEDICATION OF HER STAFF.
WHAT A DIFFERENCE.
IT'S LOOKIN' GREAT.
YOU'VE DONE A GREAT JOB.
WE WERE CLEANING
THE WALK-IN.
WE WERE MORE OR LESS
JUST DOING IT TO JUST SHOW
THAT, LIKE, WE ARE DEDICATED
AND WE DO WANT THIS TO WORK.
BILLY'S GONE.
WHETHER HE COMES BACK
LATER OR NOT,
IT'S NOT GONNA AFFECT
WHAT WE'RE DOING TONIGHT.
IT'S NOT GONNA AFFECT
WHAT WE'RE DOING TONIGHT.
WE'RE OPENING, AND WE'RE OPENING
WITH A CLEAN FRIDGE,
HEALTHY ATTITUDE.
WE'RE HUNGRY TO GET
THIS PLACE FULL, YES?
YES.
LET'S GO.
HER COURAGE NOW BOLSTERED
BY HER STAFF'S SUPPORT,
CAROLYN LEAVES BILLY
A MESSAGE.
I JUST TOLD HIM
MY DETERMINATION.
THAT I'M GOING FORWARD
WITH THIS,
REGARDLESS OF IF HE WANTED TO
OR NOT.
THE RESTAURANT IS ABOUT TO OPEN
FOR DINNER.
BUT TO GET THE HANDLEBAR MOVING
IN THE RIGHT DIRECTION,
GORDON MAKES SOME QUICK
ADDITIONS TO THE MENU.
MELISSA, LET'S DO
A SPECIAL TONIGHT.
SOME FRIED CLAMS
WITH A HOMEMADE TARTAR SAUCE.
CHEF RAMSAY, HE'S ONE
OF THE BEST CHEFS IN THE WORLD,
YOU KNOW, STANDING RIGHT
NEXT TO ME.
AND IT WAS, UH, VERY SURREAL.
GENEROUSLY SEASON THEM
WITH THE FLOUR.
STRAIGHT IN.
INTO THE FIRE.
AND THEN AGAIN
A NICE LITTLE SEASON THERE.
OKAY.
YEAH?
YEAH?
THE MINUTE THE CUSTOMER
ARRIVES AT THE TABLE,
THEY SIT DOWN.
AND WE NEED TO GIVE THEM
FRESH, HAND CUT,
HOMEMADE POTATO CHIPS.
A WARM WELCOME.
MM. THOSE--
THOSE ARE GOOD.
THIS PLACE IS MORE LAID-BACK.
SO I THINK THE CHIPS
ARE A GOOD IDEA.
IT'S DIFFERENT.
NICE.
HI. GOOD EVENING.
DO YOU HAVE A RESERVATION?
I THOUGHT IT WAS GREAT
THAT CHEF RAMSAY
COULD SHOW US HOW TO MAKE
SUCH A SIMPLE THING
LIKE POTATO CHIPS
THAT EVERYBODY WOULD LOVE.
REALLY WONDERFUL.
WE DO HAVE A SPECIAL
APPETIZER TODAY.
DEEP-FRIED CLAMS
WITH A HOMEMADE TARTAR SAUCE.
ALL RIGHT.
WE'LL DO THAT.
YEAH? YOU'LL DO THAT?
POTATO CHIPS ARE GOING WELL.
SPECIAL'S GOING WELL.
KEEP IT GOING, YEAH?
NICE ATMOSPHERE
IN THE DINING ROOM.
REALLY GOOD.
CLAMS.
HERE WE ARE. CLAMS.
EVERYBODY LOVED THE CLAMS.
THEY SAID THAT'S
THE BEST THING
THAT THEY'VE EVER HAD HERE,
THAT THEY'VE EVER HAD HERE,
SO IT'S GOING REALLY GOOD.
WE'RE NOT SERVING
DIRTY BOWLS TO THE TABLE.
LET'S GET 'EM OFF, YEAH?
I DIDN'T THINK
HE WAS GONNA COME BACK.
I WAS REALLY, REALLY
SURPRISED
THAT HE CAME BACK
SO QUICKLY.
I AM ANGRY ABOUT THINGS
THAT TRANSPIRED
EARLIER IN THE DAY, STILL.
HOURS AFTER THREATENING
TO SELL THE BUSINESS,
OWNER BILLY RETURNS
TO THE HANDLEBAR
JUST IN TIME
FOR DINNER SERVICE.
THERE WAS ABSOLUTELY
NO PART OF ME THAT STILL WANTED
CHEF RAMSAY TO BE THERE.
I WANTED HIM TO BE GONE.
BILLY, COME ON.
LET GO OF IT.
WHEN BILLY CAME BACK,
HE HAD HIS BAD ATTITUDE
OF YEAH, WHATEVER.
I CAN HONESTLY SAY
THAT I LOVE MY WIFE
MORE THAN ANYTHING
IN THIS WORLD.
SO I CAME BACK HERE
FOR MY WIFE.
WHILE BILLY TRIES
TO RECONNECT
WITH HIS RESTAURANT...
I NEED MY FOOD.
MELISSA STRUGGLES TO GIVE
THE WAIT STAFF
COMPLETE ORDERS.
I RAN HALF
THE ORDER.
I NEED THE REST OF IT.
THERE'S A LOT OF PROBLEMS.
WHO'S THIS FOR HERE,
MELISSA?
THAT'S BEEN HERE
37 MINUTES.
I DON'T KNOW.
THE CREPES,
I FORGOT HALF OF IT, SO...
MELISSA JUST STOPPED
COMMUNICATING.
I MEAN, THAT'S JUST
HOW MELISSA IS.
AND I THINK THAT'S WHEN
WE RAN INTO PROBLEMS.
ARE ANY OF MY FOODS
COMIN' UP
FOR ANY OF MY TABLES?
I HAVE NO IDEA.
WE'VE BEEN WAITING
OVER TWO HOURS.
OH, BOY.
AND I WAS, YOU KNOW,
IN THE WEEDS SO MUCH,
I REALLY COULDN'T TELL
WHO WAS WAITING
AND WAS WANTING.
I NEED SALMON PONTIARI.
THERE'S A SALMON ON THAT?
I THINK MELISSA GOT
VERY FLUSTERED BACK THERE.
THIS PLACE WAS TOTAL CHAOS.
THIS PLACE WAS TOTAL CHAOS.
I JUST DON'T KNOW
WHAT TO SAY.
WITH THE ORDERS
BACKED UP IN THE KITCHEN...
KILLIN' ME.
KILLIN' ME.
WHATEVER.
GOD HELP US.
IMPATIENT, HUNGRY CUSTOMERS
BEGIN TAKING OUT
THEIR FRUSTRATIONS...
ON EACH OTHER.
KNOW WHAT YOU'RE
TALKING ABOUT BEFORE YOU
OPEN UP YOUR MOUTH.
I CAN OPEN UP MY MOUTH
ANYTIME I WANT.
CAN YOU PLEASE STOP TALKING
TO MY PARENTS THIS WAY?
THIS IS RIDICULOUS.
IT'S A TOTAL DISASTER.
IT'S A TOTAL DISASTER.
AND, UH, REALLY THINK
I'M TO THE POINT NOW
THAT I DON'T KNOW WHAT ELSE
TO DO.
COME ON, BILLY.
CAN WE TALK ABOUT IT?
OKAY.
BILLY HAS NO CHOICE
BUT TO LISTEN TO CHEF RAMSAY.
BECAUSE IF HE WON'T LISTEN,
THEN WE MIGHT AS WELL
JUST SHUT THE DOORS
AND WALK AWAY RIGHT NOW.
I HAVE NEVER, EVER, EVER
SEEN MY KITCHEN
FALL APART LIKE THAT.
EVER!
EVER!
ON OUR BUSIEST NIGHTS!
NEVER HAVE I SEEN THAT EVER.
MELISSA HAS TO TALK NOW.
THIS IS THE MOST CRUCIAL STAGE
OF THE SERVICE
WHERE SHE HAS TO OPEN UP
AND TALK.
WHERE SHE HAS TO OPEN UP
AND TALK.
AND GET HELP--
AND GET HELP.
IT'S JUST DELEGATE.
WE HAVE SO MANY TABLES ON.
THE MAN IS ONE
OF THE TOP CHEFS IN THE WORLD,
AND, UH, MAYBE I SHOULD
PUT ASIDE
THE ILL FEELINGS AND LISTEN
TO WHAT HE HAS TO SAY.
MELISSA MAY NOT BE
COMMUNICATING.
YEP.
I SEE WHAT YOU'RE SAYING.
AT THAT POINT,
I WAS VERY OPEN-MINDED
TO HIS IDEAS.
SERIOUSLY, I'M PLEASED
YOU'RE BACK, YEAH?
YOU'RE THE FOUNDATION
OF THIS PLACE.
HAVE A LITTLE CHAT
WITH THE STAFF
HAVE A LITTLE CHAT
WITH THE STAFF
BECAUSE I THINK THEY
WOULD LIKE TO HEAR
THAT WE'RE ALL
ON THE SAME TRACK.
THE FIRST HOUR OF SERVICE
WAS AMAZING,
AND THEN WE GOT BACKED UP.
WE GOT BACKED UP BAD.
MELISSA,
YOU REFUSED TO COMMUNICATE.
'CAUSE I DIDN'T KNOW
WHAT THE WAS GOING ON.
YEAH, I AGREE WITH YOU.
HONESTLY, THIS MENU
HAS TO COME DOWN, YES?
THAT HAS TO BE CONDENSED.
IT'D BE APPRECIATED.
NEW, SMALL, DYNAMIC MENU.
A MENU THAT WE CAN
PUSH OUT.
GONNA BE REAL NICE
TO GET A NEW MENU
THAT'LL BE MORE CONCISE
AND IN ORDER.
IT'LL BE GOOD.
IT'LL BE GOOD.
RELAUNCH TOMORROW NIGHT.
WE HAVE TO MAKE IT
A SUCCESS.
GET SOME SLEEP, YEAH?
IN PREPARATION FOR THE RELAUNCH,
GORDON'S TEAM WORKED
THROUGH THE NIGHT
UPDATING HANDLEBAR'S
TIRED, DATED LOOK.
- READY?
- READY!
LET'S HAVE A LOOK
AT THE NEW HANDLEBAR.
LET'S GO.
IN WE GO.
OH, WOW!
OH, WOW!
OH, WOW!
OH, MY GOD!
IT'S GORGEOUS.
THIS PLACE LOOKS AWESOME.
IT'S FRESH.
IT'S NEW.
BILLY, IT'S WARM.
THERE'S NOTHING
THAT'S ANTIQUATED
OH, MY GOD!
WOW!
OH, IT'S AWESOME.
FEELING "WOW."
"WOW" IS ALL I CAN SAY.
WOW.
WOW.
WOW.
YEAH, WOW.
WHAT ABOUT THE LAMPS?
NO MORE GLOBES!
NO MORE GLOBES.
NO MORE GLOBES.
NO MORE GLOBES.
WE ARE NO LONGER STUCK
IN THE '80S.
LOOK AT IT.
WARM, BRIGHT, VIBRANT.
HAPPY?
YES, THANK YOU!
THANK YOU.
EVERYTHING IS AWESOME.
IT'S INCREDIBLE.
I'M TOTALLY BLOWN AWAY.
BILLY,
YOU HAVE LONG ISLAND'S
FIRST EVER
GASTROPUB.
- GASTROPUB?
- WHAT THE IS A GASTROPUB?
WHAT'S A GASTROPUB?
GOOD QUESTION.
GOOD QUESTION.
GOOD QUESTION.
I'VE NEVER HEARD
OF A GASTROPUB.
BUT IF WE'RE THE FIRST
ON LONG ISLAND,
THAT IS SO INCREDIBLY AWESOME.
A GASTROPUB IS WARM,
OPEN ALL HOURS.
COME AND RELAX AND ENJOY
WITH NO INTIMIDATION.
WE CATER FOR EVERYBODY.
IT'S PERFECT
FOR THE NEIGHBORHOOD.
THERE ARE 25
GASTROPUBS IN MANHATTAN,
AND THEY ARE DOING
A PHENOMENAL AMOUNT
OF BUSINESS.
A PUB WITH AN EMPHASIS
ON FINE FOOD
A PUB WITH AN EMPHASIS
ON FINE FOOD
AT REASONABLE PRICES.
THAT KIND OF HIT HOME.
IT WAS EXACTLY
THE TYPE OF PLACE
THAT MY WIFE
AND MYSELF WERE LOOKING
TO TURN IT INTO.
KNOWING BILLY
AND CAROLYN'S LOVE
FOR MOTORCYCLE RIDING...
LET'S GO.
READY TO MAKE SOME NOISE, YES?
GORDON HAS ORGANIZED HANDLEBAR'S
FIRST ANNUAL MOTORCYCLE RALLY
TO HELP SPREAD THE WORD
ABOUT THE RELAUNCH.
ECSTATIC, YES?
ECSTATIC.
BUT WHAT BILLY AND CAROLYN
DON'T KNOW
IS GORDON HAS REACHED OUT
TO ANOTHER BIKE ENTHUSIAST...
AND ROCK AND ROLL LEGEND.
AND ROCK AND ROLL LEGEND.
TWISTED SISTER'S VERY OWN
DEE SNIDER!
HEY!
GOOD TO SEE YOU!
THANK YOU SO MUCH FOR COMING.
CAROL.
HI, HOW ARE YOU?
AND BILL, DEE.
TWISTED SISTER.
BILL.
I NEVER WOULD'VE IMAGINED
HERE I WOULD GET ON MY BIKE
AND RIDE WITH CHEF RAMSAY
AND DEE SNIDER.
IT WAS, LIKE, OH, MY GOD,
HOW COOL IS THAT?
BILLY, ARE YOU READY?
YES, WE ARE.
IT WAS PHENOMENAL
THAT GORDON RAMSAY
GOT HIM TO COME HERE
AND HELP US KICK OFF
THE NEW START
OF THE RESTAURANT.
THE NEW START
OF THE RESTAURANT.
*
IT WAS NICE TO GET OUT THERE
AND RIDE.
IT WAS NICE TO SEE
THAT CHEF RAMSAY
COULD RIDE A MOTORCYCLE
AND ENJOY HIMSELF.
IT WAS A LOT OF FUN.
ALL RIGHT, LET'S GO
GET THESE OUT.
THE GRAND REOPENING
OF HANDLEBAR TONIGHT.
COME DOWN TO THE HANDLEBAR'S
REOPENING TONIGHT.
GRAND REOPENING.
COME ON DOWN.
COME ON DOWN.
I'M SMILING BECAUSE I FEEL
THAT THE HANDLEBAR
I'M SMILING BECAUSE I FEEL
THAT THE HANDLEBAR
IS POINTED
IN THE RIGHT DIRECTION NOW.
WE HAVE
SOME PLACE TO GO
AND SOME PLACE
TO LOOK FORWARD TO.
NOW THAT THE WORD HAD SPREAD,
GORDON GETS BACK
TO THE CRUCIAL TASK
OF INTRODUCING THE NEW
GASTROPUB MENU.
THAT'S THE MENU IN FRONT
OF IT.
LOOK AT IT.
THERE IS NOTHING
COMPLICATED ON THERE.
WHETHER IT'S THE STEAK,
MUSSELS,
THE SALMON, THE SAUSAGE,
EVERYTHING IS SO SIMPLY DONE.
THE NEW MENU, I THINK,
IS, UH, PHENOMENAL.
THE NEW MENU, I THINK,
IS, UH, PHENOMENAL.
HE CONSOLIDATED IT DOWN
TO A LOT OF THE COMFORT FOOD
TYPE FAVORITES
JUST SERVED
IN A DIFFERENT LIGHT.
MELISSA, THIS IS THE NIGHT
THAT WE MAKE THE STATEMENT.
AND WHEN WE START
GETTING IN THE WEEDS,
YOU HAVE TO COME OUT OF YOURSELF
AND OPEN UP.
YES, SIR.
CHEF RAMSAY PUT HIS EFFORT
INTO THIS TO CHANGE US,
SO I'M GONNA TRY
NOT TO LET HIM DOWN.
WE'RE GONNA START CONFIRMING
THE FIRST EVER GASTROPUB
IN LONG ISLAND.
AFTER THE BOMB LAST NIGHT,
I'M SWEATING.
I'M NERVOUS TO SEE
HOW MY KITCHEN PULLS IT
TOGETHER.
HOW MY KITCHEN PULLS IT
TOGETHER.
MAKE IT WORK.
COMING UP,
IT'S RELAUNCH NIGHT.
WELCOME, WELCOME, WELCOME.
AND THERE'S A LOT OF QUESTIONS
STILL TO BE ANSWERED.
WILL MELISSA BE ABLE
TO HANDLE THE PRESSURE?
THE SALMON LOOKS BLACK
UNDERNEATH.
I'M GONNA HANG MYSELF.
WILL BILLY LOSE HOPE.
THIS ISN'T COOKED.
AND WILL THE HANDLEBAR
FINALLY HAVE
A SUCCESSFUL EVENING?
I'M SORRY,
BUT I'M NOT SERVING
LIKE THAT.
OR WILL IT GO UP IN FLAMES?
THAT'S IT!
FIND OUT NEXT...
ON KITCHEN NIGHTMARES.
GOOD EVENING.
WELCOME.
IT'S THE GRAND REOPENING
OF THE HANDLEBAR...
NICE TO SEE YOU, MY DARLING.
WELCOME, WELCOME, WELCOME.
AND CHEF RAMSAY'S
MOTORCYCLE RALLY
HAS CLEARLY SPREAD THE WORD
ABOUT THE RELAUNCH.
ENJOY YOUR MEAL.
THANK YOU.
LET'S GO, LET'S GO,
LET'S GO.
WITH BILLY APPEARING
TO EMBRACE
CHEF RAMSAY'S CHANGES...
EVERYTHING'S HOMEMADE.
EVERYTHING.
ALL EYES ARE NOW
ON MELISSA
TO STEP IT UP
IN THE KITCHEN.
ALL RIGHT, STAY FOCUSED.
HERE WE GO.
ALL RIGHT, STAY FOCUSED.
HERE WE GO.
EVERYBODY'S EXCITED
TO COME IN
AND SEE HOW IT LOOKS NOW,
AND SEE WHAT'S GOING ON
WITH THE MENU
AND EVERYTHING ELSE.
CAN I HAVE
A PORTOBELLO MUSHROOM MELT.
GRILLED CHICKEN SANDWICH.
SALMON GOOD?
YOU ALL WILL BE PLEASED
WITH THE FOOD TONIGHT.
THANK YOU.
MELISSA,
I NEED A SHRIMP COCKTAIL,
AND THEN A SALAD,
AND THEN THE ENTREES.
ALL RIGHT?
MELISSA.
MELISSA, LISTEN TO ME.
I WANT THE COMMUNICATION
RAMPED UP TONIGHT.
I WANT THE COMMUNICATION
RAMPED UP TONIGHT.
YOU NEED TO CONNECT.
THE MINUTE YOU STOP TALKING,
WE'RE ED.
OKAY.
I THINK MELISSA NEEDS
TO BE MORE ASSERTIVE
AND KEEP EVERYBODY
UNDER CONTROL.
LET'S GO.
TOO QUIET FOR ME.
AS THE RESTAURANT FILLS UP...
THANK YOU.
AND CUSTOMERS EMBRACE
THE NEW GASTROPUB MENU...
GORDON TAKES A MOMENT
TO MAKE A SPECIAL ANNOUNCEMENT.
LADIES AND GENTLEMEN,
PLEASE WELCOME
A LOCAL LEGEND,
TWISTED SISTER'S DEE SNIDER!
TWISTED SISTER'S DEE SNIDER!
WHOO-HOO!
DEE--GIVE IT UP!
HEY!
HEY!
DEE--
WHEN DEE CAME IN
THROUGH THE DOOR ON THAT BIKE,
IT WAS JUST AMAZING.
EVERYBODY WAS CLAPPING
AND CHEERING.
AND HAVING A GREAT TIME.
HOW COOL IS THIS, HUH?
IT'S COOL!
ALL RIGHT, HERE'S THE DEAL.
IN HONOR OF THE GRAND REOPENING
OF HANDLEBAR RESTAURANT,
WE'RE GONNA BE AUCTIONING
THIS BIKE OFF,
SO IF YOU WANT TO BID
ON THIS BEAUTIFUL
HARLEY DAVIDSON SPORTSTER,
ON THIS BEAUTIFUL
HARLEY DAVIDSON SPORTSTER,
YOU CAN GO TO HANDLEBAR
RESTAURANT WEBSITE
AND PUT A BID IN THERE,
AND ALL THE PROCEEDS
WILL GO TO THE MARCH OF DIMES.
LADIES AND GENTLEMEN,
DEE SNIDER!
WITH DEE SNIDER'S FAMILY
AND FRIENDS NOW SEATED...
I'M GOING FOR THE PORTOBELLO
MUSHROOM MELT.
IN THE FIRST FULLY-PACKED
HOUSE IN OVER A YEAR...
12 OUNCE STEAK.
FISH AND CHIPS, PLEASE.
HOUSE SALAD.
HOUSE SALAD?
YEP.
SURE.
THE KITCHEN
IS ABOUT TO BE TESTED.
THE SALMON LOOKS BLACK
UNDERNEATH, MELISSA.
THE SALMON LOOKS BLACK
UNDERNEATH, MELISSA.
I DON'T THINK IT'S BURNT,
HONESTLY.
PASS THROUGH THE SPATULA.
I THINK IT'S OKAY.
NO WAY, MADAM.
YEAH?
I GOT YOU.
BILL, I'M NOT SERVING
CHARCOAL LIKE THAT.
- NO.
- DISGUSTING.
MELISSA THOUGHT SHE COULD
JUST TAKE CARE
OF EVERYTHING HERSELF.
AND SHE HAD TWO OTHER COOKS
AND DIDN'T ASK FOR THEIR HELP.
HERE'S A RE-COOK.
I'M VERY SORRY ABOUT THAT.
I HOPE IT IS BETTER.
I HOPE IT IS BETTER.
ME TOO, MISSY.
I'M SO SORRY.
IN HER RUSH TO FILL ORDERS...
FRICKEN SALMON.
MELISSA STARTS SACRIFICING
THE QUALITY OF THE FOOD.
THIS ISN'T COOKED.
LOOK AT THE MIDDLE
OF THAT ING SALMON.
GROSS.
THAT SALMON LOOKED LIKE
WHAT YOU'D FIND
IN A SEAFOOD SECTION.
LIKE, IT WAS SHINY
AND IT LOOKED COLD.
LIKE, ARE YOU ING
KIDDING ME?
THE SALMON WE SENT
CAME BACK ING RAW,
SO WE'RE DOING IT AGAIN
FOR THE THIRD TIME.
THE FRICKEN SALMON.
LET'S DO THIS.
THE FRICKEN SALMON.
LET'S DO THIS.
I THINK MELISSA
GOT VERY FLUSTERED BACK THERE.
DO WE HAVE ANY OTHER SALMON
ELSEWHERE?
WHERE IS MY SALMON?
SALMON.
BILLY, IF IT'S BURNT
OR IT'S RAW AGAIN,
I'M GONNA SHOVE IT
DOWN CODY'S THROAT.
EVERYTHING JUST KEPT COMPOUNDING
AND COMPOUNDING
TO THE POINT WHERE
IT WAS A TOTAL DISASTER.
YOU GOTTA BE KIDDING ME.
I'M GONNA HANG MYSELF.
I BURNT THE
OUT OF THIS.
AFTER FIRST OVERCOOKING...
NO ING WAY.
THEN UNDERCOOKING THE SALMON...
RAW.
MELISSA HOPES THE THIRD TIME
IS THE CHARM.
BILL, SHE'S GOTTA OPEN UP
AND ING COMMUNICATE.
IF SHE DOESN'T START
COMMUNICATING NOW,
WE'RE ED.
YEAH?
YEP.
PLEASE, YEAH?
SHE NEEDS TO UTILIZE
THE OTHER TWO COOKS
THAT SHE HAS IN THE KITCHEN.
IT'S NOT A ONE-MAN SHOW,
AND IT COULD NEVER WORK
IF SHE THINKS IT CAN BE.
HONEY, LET'S JUST GET IT RIGHT
THIS TIME.
MELISSA, USE THESE TWO GUYS.
MELISSA, USE THESE TWO GUYS.
I'M TRYING.
I WANT TO HEAR IT.
OPEN UP, COMMUNICATE, YEAH?
YOU KNOW WHAT?
YOU WANNA COOK THAT?
YEAH, I GOT IT.
PLEASE.
THANK YOU.
I WILL TAKE CARE
OF THE VEG.
GOOD GIRL.
I NEED TO REALIZE
I CAN'T TAKE CARE
OF THE LINE ON MY OWN.
SALT AND PEPPER, PLEASE.
THANK YOU.
I REALLY NEED TO OPEN UP,
AND COMMUNICATE,
AND GET THINGS GOING.
YOUR SALMON IS COMING, HONEY.
I'M VERY SORRY.
LOVELY.
GOOD TO GO.
THANK YOU VERY MUCH,
HONEY.
GORDON'S PERSISTENCE
WITH MELISSA
GORDON'S PERSISTENCE
WITH MELISSA
APPEARS TO FINALLY
BE PAYING OFF.
YOU GIVE IT A THUMBS UP?
THAT'S GOOD.
ALL RIGHT,
THERE WE GO.
ALL RIGHT,
WE GOTTA GET THIS TOGETHER.
I NEED THREE HERB FRIES.
THREE HERB FRIES.
RIGHT NOW AT THE MOMENT,
I UNDERSTAND CHEF RAMSAY'S
WHOLE CONCEPT
IS TO COMMUNICATE
AND KEEP EVERYTHING IN ORDER.
WE GOTTA GET IT GOING.
AS LONG AS I COMMUNICATE
WITH THE GUYS NEXT TO ME,
WE'LL GET IT WORKING PROPERLY.
I NEED TO CONCENTRATE
ON DEE'S TABLE, YES?
WE ARE DOING IT NOW.
TAKE THE TWO BURGERS
WHENEVER YOU CAN.
MELISSA REALLY SHOCKED ME
TONIGHT
WHERE SHE WAS ABLE TO ASK
ERIC AND GEORGE,
WHERE SHE WAS ABLE TO ASK
ERIC AND GEORGE,
"OH, CAN YOU DO THIS,
CAN YOU GET THIS?"
WE ARE DOING REAL WELL.
UH-HUH.
LET'S KEEP IT UP.
LOVELY.
LET'S GO.
THE NIGHT HAD A COUPLE
OF REALLY LARGE SCREW-UPS,
BUT IN THE END,
IT ALL WORKED OUT.
HEY, GREAT MENU, RIGHT?
EVERYBODY WAS HAPPY.
I FEEL VERY EXCITED.
I FEEL GOOD.
THAT'S IT.
IN THE NEXT COUPLE OF DAYS,
THE WORD CONTINUED
TO SPREAD
THROUGHOUT LONG ISLAND
ABOUT ITS FIRST GASTROPUB.
WE HAVE A WONDERFUL
NEW MENU.
WE HAVE A WONDERFUL
NEW MENU.
THAT WAS THE BEST BURGER
I'VE EVER EATEN.
I THOUGHT IT WAS COOKED
REALLY WELL.
REINVIGORATED
BY THE NEW DIRECTION
AND UPDATED MENU,
MELISSA HAS FOUND
HER PASSION AGAIN.
GOT ONE SMALL CAESAR,
ONE SMALL HAL.
CHEF RAMSAY BEING HERE
HAS DEFINITELY
BROUGHT NEW LIFE
INTO MY JOB.
CHICKEN SANDWICHES UP AND OUT,
BURGERS UP AND OUT.
I DO HAVE MORE PASSION
ABOUT IT.
WANT TO MAKE SURE
EVERYTHING IS GOOD.
I'M SURPRISED AT MYSELF NOW.
EVEN THE WAIT STAFF
HAS TAKEN IT UPON THEMSELVES
TO MAINTAIN THE CLEANLINESS
OF THE RESTAURANT.
WE'RE GONNA MAKE A LIST
WE'RE GONNA MAKE A LIST
OF WHAT NEEDS TO BE CLEANED
EVERY NIGHT,
'CAUSE WE WANT TO KEEP IT CLEAN
AND WE WANT TO MAKE IT
LOOK, LIKE, PRESENTABLE.
AND BILLY, WITH RENEWED HOPE
AND DETERMINATION,
IS MOVING FORWARD.
SOMETHING TO ENJOY
WHILE THEY'RE WAITING
TO TAKE YOUR ORDER.
INSPIRING EVERYONE
TO MAKE THE HANDLEBAR
A SUCCESS.
WELL DONE.
THIS PLACE IS GONNA BE
A SUCCESS.
I TELL YOU.
GREAT LOCATION.
GREAT FOOD.
GREAT GASTROPUB.
MY WIFE AND MYSELF
ARE VERY APPRECIATIVE
OF WHAT HE DID.
OF WHAT HE DID.
SEEMED LIKE THERE WAS
A BLACK CLOUD
HANGING OVER THE HANDLEBAR.
UM, I THINK THE SUN'S
STARTING TO SHINE A LITTLE BIT.
CONGRATULATIONS ON BEING
LONG ISLAND'S FIRST GASTROPUB.
OKAY, GOOD NIGHT.
CHEF RAMSAY CAME
TO MY RESTAURANT,
WENT ABOVE AND BEYOND ANYTHING
I COULD'VE POSSIBLY ASKED FOR,
AND I KNOW THIS RESTAURANT'S
GONNA BE SUCCESSFUL
FROM HERE ON OUT.
THAT WAS TOUGH.
VERY TOUGH INDEED.
WE MADE A LOT OF CHANGES.
CHANGED THE MENU,
CHANGED THE DECOR.
BUT THERE'S ONE THING IN THERE
THAT I THOUGHT
WAS COMPLETELY UNCHANGEABLE,
AND THAT WAS BILL.
AND WE EVEN MANAGED THAT.
THIS ONE'S A MESS.
CHEF RAMSAY FACES
THE MOST STUBBORN OWNER
HE'S EVER MET.
BILLY, CAN YOU TALK
TO ME, PLEASE?
NO, I HAVE NOTHING TO SAY.
HIS LONG ISLAND RESTAURANT
IS CRUMBLING...
OH, MY GOD,
WHAT A DISASTER--DISASTER.
BUT HE REFUSES TO ADMIT
ANYTHING IS WRONG.
YOU CAN'T THINK
THIS IS GOOD.
IT'S NOT BAD
IN EVERYBODY'S OPINION.
HIS WIFE IS A MESS.
I DON'T KNOW WHAT TO DO.
THE CHEF DOESN'T CARE...
I DON'T WANT TO BE
HIS CHEF.
I DON'T WANT TO BE
HIS CHEF.
AND HIS STAFF IS
JUST PLAIN ANGRY.
FINE, BE A ING BABY,
BILLY.
YOU'RE NOT THE MAN EVERYONE HERE
THOUGHT YOU WERE.
YOU'RE A WEAK MAN, BILLY.
WHEN GORDON GIVES HIM A DOSE
OF THE TRUTH...
THIS IS EMBARRASSING.
SO WHY CAN'T YOU ACT LIKE A MAN
AND DO SOMETHING ABOUT IT?!
IT'S MORE THAN THIS OWNER
CAN HANDLE.
I WOULDN'T TALK TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
I'LL MAKE IT WORK MYSELF
WITHOUT HIS HELP.
WITH ONLY ONE WEEK
TO TURN IT AROUND...
EVERYTHING'S COMING OUT, AND
THIS PLACE IS GONNA GET CLEANED.
GORDON RAMSAY'S DEMANDS
FOR CHANGE
MAY HAVE THIS OWNER
ON THE RUN...
MAY HAVE THIS OWNER
ON THE RUN...
- BILLY!
- I'VE HAD IT WITH THESE PEOPLE.
AND THIS RESTAURANT'S DOORS
MAY BE CLOSED FOREVER.
PUT THE PLACE UP
FOR ING SALE.
I'M DONE. DONE!
*
MOUNT SINAI, NEW YORK,
MOUNT SINAI, NEW YORK,
AN UPPER MIDDLE-CLASS TOWN
ON THE NORTH SHORE
OF LONG ISLAND,
INHABITED BY THE WORKING CLASS
AND CITY COMMUTERS,
WITH NO SHORTAGE
OF TRENDY EATERIES.
AND THEN THERE'S
THE HANDLEBAR.
HELLO, HANDLEBAR.
HOW CAN I HELP YOU?
BILL LEROY,
A FORMER CONSTRUCTION WORKER,
AND HIS WIFE CAROLYN
BOUGHT THE HANDLEBAR
JUST ONE YEAR AGO.
OH, BOY.
THE HANDLEBAR WAS
A REALLY NICE PLACE.
AND WHEN I SAW IT WAS FOR SALE,
I JUMPED ON IT.
AND OUR SPECIALS MENU.
AND OUR SPECIALS MENU.
WHEN WE CAME INTO THE HANDLEBAR,
WE SAW THAT IT HAD BEEN
RUN DOWN.
BUT BILLY BEING SO HANDY...
NOW THEY'RE ON.
WE SAW THE POTENTIAL
OF HAVING A GREAT PLACE.
IN ITS HEYDAY,
THIS WAS THE PLACE TO BE.
THIS WAS THE PLACE
THAT THE JUDGES CAME.
THIS WAS THE PLACE
THAT THE LAWYERS CAME,
THE DOCTORS CAME.
NOW IT'S NOT LIKE THAT
ANYMORE.
THE NIGHTMARE BEGAN
WHEN 70% OF THE MONEY
WAS COMING FROM THE BAR,
AND ALMOST NOTHING WAS COMING
FROM THE DINING ROOM.
AND ALMOST NOTHING WAS COMING
FROM THE DINING ROOM.
WHEN YOU CAN'T TURN
18 TABLES
ON A FRIDAY OR A SATURDAY NIGHT,
YOU'RE IN A LOT
OF TROUBLE.
BILL IS AN OKAY MANAGER.
CAN I BOTHER YOU TO MAKE ME
A CUP OF COFFEE?
BILLY USUALLY STAYS
AT THE BAR.
BUT BEING AN OWNER,
HE HAS TO BE MORE INVOLVED.
LIKE ANSWER THE PHONE.
SOMEBODY ON THE PHONE?
SOMETIMES HE CAN BE
VERY GROUCHY.
NOW GO PUT ALL THIS STUFF
BACK WHERE YOU GOT IT THEN.
I DIDN'T DO THIS.
LIKE, HIS MOOD SWINGS CHANGE.
I'VE HAD IT
WITH THESE PEOPLE!
I'VE HAD IT
WITH THESE PEOPLE!
THIS PLACE IS GROSS.
LIKE DIRT, FILTH,
THAT HAD BEEN
BUILT UP
OVER THE PAST 20 YEARS.
THE INTERIOR,
IT LOOKS DATED.
THE DECOR...
I THINK IT'S GREAT.
THE CORE MENU
IS BASICALLY THE SAME
AS I INHERITED
WITH THE RESTAURANT.
THEY LOOK DISGUSTING.
I DON'T KNOW WHY
ANYBODY ORDERS THEM.
MELISSA IS AN EXCELLENT CHEF.
I'M NOT A CHEF.
I'M NOT A CHEF.
I DON'T CLAIM TO BE A CHEF,
I DON'T WANT TO BE A CHEF.
I'M NOT VERY CREATIVE.
FIVE MINUTES.
THE FOOD IS... CRAP.
I THINK HIRING ME WASN'T
NECESSARILY THE BEST IDEA.
I DON'T INTEND FOR IT
TO BE MY CAREER.
I REALLY DON'T THINK
MELISSA HAS ANY WEAKNESSES
AS A COOK.
THE DAY WE CALL IT QUITS
IS THE DAY
WE HAVE NOT ONE PENNY
TO PUT INTO THIS PLACE.
WE HAVE NOT ONE PENNY
TO PUT INTO THIS PLACE.
WE TOOK OUT AN EQUITY LINE
OF CREDIT
THAT'S ALMOST MAXED OUT
AND DRAINED
OUR SAVINGS ACCOUNT.
GOD HELP US.
IF THE HANDLEBAR FAILS,
WE RISK LOSING OUR HOUSE.
AND I NEVER WANT TO LOSE
MY HOUSE.
WE NEED TO WORRY ABOUT
YOU AND ME AND THE HANDLEBAR.
BOTTOM LINE.
IF CHEF RAMSAY
DOESN'T COME HERE,
OUR TIME IS VERY LIMITED.
I DEFINITELY DON'T THINK
IT'S ANOTHER YEAR.
CHEF GORDON RAMSAY
IS ON A MISSION
TO TURN THE HANDLEBAR AROUND.
GO WEST.
WEST LEFT, WEST RIGHT?
EXCEPT HE HAS
ONE SMALL PROBLEM.
HANDLEBAR.
I'M LOST.
I WONDER IF YOU COULD HELP ME.
OKAY.
I'M RIGHT ON THE FORK,
BUT DO I GO LEFT,
DO I GO RIGHT?
BECAUSE THEY BOTH SAY WEST.
OKAY, SO YOU'RE GONNA BEAR
TO THE RIGHT
RIGHT.
AND THERE'S GONNA BE, LIKE, A
BIG SHOPPING CENTER AFTER IT.
OKAY, THERE IT IS THERE.
OKAY, THERE IT IS THERE.
HANDLEBAR.
THERE'S GORDON RAMSAY.
HOW DO YOU KNOW?
'CAUSE I JUST TALKED TO HIM
ON THE PHONE.
GET OUTTA HERE.
YEAH.
REALLY?
YEAH.
HANDLEBAR.
FINALLY.
NOW, WE'RE IN MOUNT SINAI,
JUST OUTSIDE NEW YORK.
MOUNT SINAI--
SOUNDS A LITTLE BIT
LIKE "CYANIDE."
I HOPE IT DOESN'T TASTE
LIKE IT.
I'M A LITTLE NERVOUS
TO MEET CHEF RAMSAY.
I'M CAROLYN.
CAROLYN.
BILL.
HOW ARE YOU?
HOW ARE YOU?
BILL.
HOW ARE YOU?
HOW ARE YOU?
THE MAN IS AN EXPERT
AT WHAT HE DOES.
THE MAN IS, "A,"
A WORLD-RENOWNED CHEF.
"B," OWNS BEAUTIFUL
RESTAURANTS.
BECAUSE I'VE SEEN THEM
ON THE INTERNET.
WHEREVER YOU LIKE.
YOU DON'T GET THAT WAY
BECAUSE YOU'RE AN IDIOT.
RIGHT.
HELLO.
GORDON RAMSAY'S, LIKE,
REALLY HOT.
HE HAS, LIKE,
A NICE BODY AND STUFF.
LIKE, FOR AN OLDER MAN,
HE'S VERY, VERY HOT.
I DIDN'T WANT TO SERVE HIM
BECAUSE I JUST TALK,
AND I JUST DON'T
STOP TALKING.
SO I WAS NERVOUS
IF I SAID SOMETHING STUPID
THAT I JUST WOULDN'T STOP,
AND I WOULD JUST KEEP TALKING
AND TALKING AND TALKING.
THIS IS OUR DINNER MENU.
RIGHT.
THIS IS OUR DINNER MENU.
RIGHT.
WE ALSO HAVE
OUR PRIX FIXE MENU...
ALL RIGHT.
AND THE EARLY BIRD SPECIALS.
OKAY, GREAT.
WE'LL HAVE A QUICK LOOK.
THANK YOU.
THANK YOU.
ONE MENU, TWO MENU,
THREE MENU, FOUR MENU.
RIGHT, DEFINITELY QUANTITY.
LET'S HOPE IT'S QUALITY.
I NEED TO CONTINUE
TO COOK THIS
BECAUSE I ED IT UP.
PSHHH..."PIZZA FONDUE,
FILET MIGNON FONDUE,
SWISS CHEESE FONDUE."
WEIRD.
EXCELLENT.
YOU READY YET?
I'LL GO FOR
THE SOUP OF THE DAY.
SOUP OF THE DAY.
I'LL GO FOR
THE SOUP OF THE DAY.
SOUP OF THE DAY.
I'LL GO FOR THE SEAFOOD CREPE
AS WELL.
AND THEN I'M GONNA FINISH
WITH THE FILET MIGNON FONDUE.
FILET MIGNON?
PLEASE. THANK YOU.
NO PROBLEM.
EXCELLENT.
BAR'S NICE AND BUSY.
DINING ROOM'S EMPTY.
LOOK AT THE PLACE.
THE DECOR'S GHASTLY.
IT'S SO '80s.
EVEN THE FISH TANK'S
BEEN HERE LONGER THAN ME.
GOSH.
I THINK CHEF RAMSAY CAME CLOSE
TO ORDERING THE WORST THINGS.
BUT YOU KNOW,
EVERYTHING THAT'S HERE
BUT YOU KNOW,
EVERYTHING THAT'S HERE
IS PRETTY MUCH CRAP FOOD.
EXCELLENT.
YEAH.
THANK YOU.
NO PROBLEM.
NEW ENGLAND CLAM CHOWDER.
WHEN CHEF RAMSAY
WAS SITTING THERE,
I WAS JUST PRAYING THAT HE WAS
GONNA BE HAPPY WITH EVERYTHING.
WHERE'S BILL?
LET ME SEE IF I CAN FIND HIM.
WHERE IS HE?
THANK YOU.
DEAR GOODNESS.
HONEY, GORDON WOULD LIKE
TO SEE YOU FOR A MINUTE.
GREAT.
THE FIRST THOUGHTS
THAT WENT THROUGH MY HEAD
WAS "OH, MY GOD."
EXCELLENT.
YES.
I'D JUST LIKE TO SAY THAT
THAT'S NICELY SEASONED,
VERY TASTY,
THAT'S NICELY SEASONED,
VERY TASTY,
AND PERFECT
FOR A WINTER'S DAY.
I'M GLAD YOU ENJOYED IT.
NICE.
MELISSA DOES A NICE JOB.
I'LL CHECK ON THE REST
OF YOUR FOOD.
THANK YOU VERY MUCH.
HE SAID YOUR SOUP
WAS FABULOUS.
REALLY?
YES, HE LOVED IT.
I THINK MELISSA'S
A GREAT COOK.
I THINK SHE'S
VERY CREATIVE.
I THINK MELISSA
UNDERESTIMATES HERSELF A LOT.
'CAUSE I THOUGHT IT CAME OUT
PRETTY THIS TIME.
HERE ARE YOUR SEAFOOD CREPES.
WOW.
THERE'S CRAB IN THERE,
THERE'S LOBSTER,
AND SOME SHRIMP IN THERE
ALSO.
AND SOME SHRIMP IN THERE
ALSO.
THANK YOU.
NO PROBLEM.
AY-YI-YI.
CHEF RAMSAY SEEMS TO HAVE
A HABIT
TO TAKE HIS FOOD APART
BEFORE HE EATS IT.
SO I'M LOOKING FORWARD
TO HEARING WHAT HE HAS TO SAY.
HOW IS EVERYTHING?
RUBBERY.
AND THE SCALLOPS ARE FIRM.
UH-OH.
THE PRAWNS ARE WAY OVERCOOKED.
OH, GOD.
AND THE CRAB MEAT,
IT'S PLASTIC.
IT'S IMITATION CRAB MEAT.
YEAH.
IT'S IMITATION CRAB MEAT.
YEAH.
IF YOU'D TOLD ME
IT WAS IMITATION CRAB MEAT,
I WOULDN'T HAVE
ORDERED IT.
OH, GOD HELP ME.
WELL, THAT WAS A DISASTER.
SEAFOOD CREPE. YEAH.
THAT'S SEAFOOD CRAP.
THIS IS THE WORST OF IT,
I'M SURE.
AND, UH...
I'M WAITING ON MY BEEF FONDUE--
FILET MIGNON FONDUE--
WHICH IS RAW.
SO WHY AM I WAITING
SO LONG?
THERE'S THE STEAK.
THERE'S THE STEAK.
AND THIS IS THE OIL.
THANK YOU.
NO PROBLEM.
NOTHING LIKE WAITING
TO COOK YOUR OWN MEAT, IS THERE?
RIGHT, PUT THAT IN.
TIME... FOR A LITTLE PRAYER.
AH...
COMES OUT LOOKING
LIKE DOG FOOD.
IF HE SPITS IT OUT,
I'M LEAVING.
THAT WAS RANCID,
POINTLESS, TASTELESS.
THAT WAS RANCID,
POINTLESS, TASTELESS.
A COMPLETE, UTTER JOKE.
I WANNA CRY.
WHY WOULD YOU DEEP FRY
A FILET MIGNON?
ONE OF THE COUNTRY'S
BEST STEAKS, DEEP FRIED.
ARE THEY STUPID?
OH, NO.
I WANTED HIM TO BE HAPPY
WITH US,
BUT I KIND OF KNEW
DEEP DOWN INSIDE
THAT THERE HAS TO BE
SOMETHING WRONG
WITH THE RESTAURANT.
OTHERWISE HE WOULDN'T BE HERE.
OH, MY GOD,
WHAT A DISASTER.
OH, MY GOD,
WHAT A DISASTER.
A DISASTER.
DON'T WORRY, HONEY.
DON'T SAY THAT.
IT IS NOT.
STOP.
IT'S A DISASTER.
NO, IT'S NOT.
AFTER AN UNDERWHELMING
FIRST MEAL...
OKAY, PULL TOGETHER.
GORDON REALIZES
THAT THE OWNERS AND THE CHEF
ARE OBLIVIOUS TO
THE RESTAURANT'S REAL PROBLEMS.
WHAT'S WRONG WITH THE BUSINESS?
IT'S THIS ROOM,
AS YOU SEE.
WE CAN'T FILL 18 TABLES
ON A FRIDAY NIGHT.
THAT'S THE PROBLEM?
NO.
THE PROBLEM HERE
IS THE FOOD.
THE FOOD'S BAD, BILL.
I NEVER REALLY HAD COMPLAINTS
ABOUT THE FOOD,
SO THAT WAS NEVER REALLY
AN AREA OF CONCERN TO ME.
WHEN THE FONDUE ARRIVED,
I MEAN,
THAT WAS JUST A JOKE.
I DON'T ENJOY
THE FONDUE EITHER.
BUT YOU'RE THE CHEF,
AREN'T YOU?
YOU'RE THE ONE THAT'S--
YOU KNOW, YOU'RE--
YOU'RE RUNNING IT
AS THE HEAD CHEF, RIGHT?
THAT--THAT'S THE INTENT.
SO CHANGE IT.
I DON'T KNOW...
WHAT TO DO ABOUT IT.
HAVE YOU LOST
YOUR PASSION?
I NEVER HAD A PASSION
TO BEGIN WITH.
I--I DON'T WANT TO BE
A CHEF.
I WAS REALLY SHOCKED
THAT THAT'S THE WAY SHE FELT.
SO YOU'RE NOT A CHEF?
NO.
I HAD APPLICATIONS
FOR THE JOB HERE AS A CHEF.
WHEN SHE APPROACHED ME
AND SAID,
"WOULD YOU GIVE ME
THE OPPORTUNITY?"
I MEAN, YOU DON'T ASK
FOR THAT OPPORTUNITY
IF YOU DON'T CARE
WHAT YOU'RE DOING.
WHY DID YOU TAKE THE JOB,
MELISSA, IF YOU'RE NOT A CHEF?
THAT OTHER GUY WAS GOING OUT,
AND I WAS HERE.
OKAY, UM...
I DIDN'T THINK
OUR SITUATION WAS AS BAD
AS I'M FINDING OUT
MINUTE BY MINUTE.
AS I'M FINDING OUT
MINUTE BY MINUTE.
COMING UP...
OH, MY GOD ALMIGHTY!
GORDON'S SHOCKING
KITCHEN INVESTIGATION.
THIS PLACE HASN'T BEEN CLEANED
IN YEARS!
THAT'S DISGUSTING!
LEADS TO A WILD SHOWDOWN
BETWEEN BILLY AND GORDON.
I WOULDN'T TALK TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
WITH THE FUTURE OF THE HANDLEBAR
ON THE LINE...
I DON'T KNOW
WHAT TO DO.
IT'S A MESS.
WILL BILLY BE ABLE TO PUT
HIS PRIDE ASIDE
AND ACCEPT GORDON'S HELP?
I'M DONE.
SO DONE.
THE HELL WITH EVERYTHING.
THE HELL WITH EVERYTHING.
OR WILL HE GIVE UP
ON THE RESTAURANT FOR GOOD?
I DON'T CARE
IF IT'S ALL FOR NOTHING.
BILLY!
YOU'RE NOT GOING TO BELIEVE
WHAT HAPPENS TONIGHT
ON KITCHEN NIGHTMARES.
HAVING EXPOSED MELISSA'S APATHY
IN THE KITCHEN...
I DON'T NEED THIS.
I'M OUT OF MY MIND.
GORDON OBSERVES A DINNER SERVICE
TO FIND OUT HOW HER ATTITUDE
IS AFFECTING THE FOOD.
I KNOW HE'S HERE TO HELP,
BUT IT'S STILL
VERY NERVE-RACKING
HAVING SOMEONE
OF HIS STATURE
STANDING THERE
STARING AT YOU.
WHAT ARE THEY THERE?
MUSHROOMS.
IS THAT HOW THAT GOES OUT
LIKE THAT?
YES.
HOLY CRAP.
STUFFED MUSHROOMS.
THANK YOU.
GOSH, THOSE MUSHROOMS
LOOK SADDER THAN THE CUSTOMER.
WHY?
WHEN, JUST NOW?
ACTUALLY, THAT'S A RECIPE
OF MY OWN.
I MADE IT MYSELF.
I WAS VERY DISAPPOINTED
THAT IT WASN'T PRESENTED
TO HIM THE RIGHT WAY.
PEOPLE EAT THAT?
AND FOR YOU?
BAKED POTATO, MASHED POTATO,
FRENCH FRIES,
RICE, OR THE VEGGIE.
WE USE HALF INSTANT,
HALF WITH FRESH POTATOES.
WE USE HALF INSTANT,
HALF WITH FRESH POTATOES.
WHY DO THEY MIX
THE POWDERED MASHED POTATOES
WITH FRESH MASHED POTATOES?
THAT'S A WAY OF REUSING
THE BAKED POTATOES.
SO YOU DON'T EVEN ACTUALLY MAKE
FRESH MASHED POTATOES?
NO.
NO.
DO YOU WANT MASHED POTATO,
BAKED POTATO, FRENCH FRIES,
RICE, OR VEGETABLES?
OKAY.
THAT'S BURNT.
A LITTLE MORE DONE
THAN USUAL,
BUT OTHER THAN THAT, YEAH.
JUST AN HOUR
INTO DINNER SERVICE
JUST AN HOUR
INTO DINNER SERVICE
AND THE RESTAURANT HAS RUN OUT
OF BASIC VEGETABLES...
WE RAN OUT OF BROCCOLI, CAULIFLOWER?
YEAH.
AND REPLACED THEM
WITH AN UNUSUAL SUBSTITUTE.
- RADISHES. YES.
- huh?!
HOW ARE YOUR RADISHES?
HONESTLY, GORDON?
OF COURSE.
NOT SOMETHING I WAS,
YOU KNOW, EXPECTING
WITH MY STEAK.
YOU WANT SOME VEG, RIGHT?
YEAH.
IS THERE ANYTHING
TO KEEP HIM HAPPY?
HAVE WE CHECKED
WITH MELISSA?
I WOULDN'T EAT
THE RADISHES EITHER.
SO THE CUSTOMERS ARE COMPLAINING
ABOUT NO VEGETABLES.
ANY BROCCOLI VEGETABLE?
CARROTS OR CABBAGE?
ANY BROCCOLI VEGETABLE?
CARROTS OR CABBAGE?
VEG.
WOW, VEG.
THANK YOU, MADAM.
OH, STOP.
WHAT IS IT?
THEY'RE STALKS.
EVEN THOUGH MELISSA
IS MANAGING
TO KEEP UP WITH THE ORDERS...
BEAUTIFUL.
ALL RIGHT, THANK YOU.
THE CUSTOMERS ARE STILL
NOT SATISFIED.
EW, I DON'T LIKE IT
AT ALL.
AND GORDON NEEDS BILLY
TO FINALLY UNDERSTAND
THAT THE FOOD IS HANDLEBAR'S
BIGGEST PROBLEM.
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD.
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD.
YOU CAN'T WALK AROUND
OBLIVIOUS
TO THE FACT THAT YOU THINK
THIS IS GOOD.
YEAH, BUT IT'S NOT BAD
IN EVERYBODY'S OPINION.
YOU CAN'T TAKE CARE
OF EVERYBODY'S TASTE BUDS.
SOMETHING
THAT SOME PEOPLE LIKE,
OTHER PEOPLE AREN'T GONNA
LIKE THAT AT ALL.
NO ONE'S GOT ANY...
CONTROL.
AND BASICS HERE
THAT HAVE JUST GONE COMPLETELY
ING WRONG.
IF YOU ACCEPT IT,
EVERYBODY ELSE'S ACCEPTED IT.
AND TRUTHFULLY,
YOU'VE ACCEPTED IT.
YOU'VE ACCEPTED IT.
OH, ABSOLUTELY NOT.
I WAS KIND OF
REALLY DISAPPOINTED.
I-I-I KNEW WE NEEDED HELP.
I DIDN'T THINK WE WERE THAT BAD.
I WAS QUITE SKEPTICAL
ABOUT HIS INTENTIONS.
WHATEVER.
REALLY STARTING
TO DISLIKE HIM.
AFTER WITNESSING LAST NIGHT'S
PATHETIC DINNER SERVICE,
GORDON COMES IN EARLY
FOR A KITCHEN INSPECTION.
WHAT A MESS.
NOTHING LABELED.
NOTHING LABELED.
PORTIONS TAKEN OUT.
THAT'S DREADFUL.
BROCCOLI.
LAST NIGHT, WE RAN OUT
OF VEGETABLES
'CAUSE THE CHEF CAN'T BE
BOTHERED TO COOK FRESH BROCCOLI.
THE REMNANTS
OF EXXON VALDEZ.
OH, MY GOD.
WHEN WAS THE LAST TIME THE BACK
OF THE FRIDGE WAS CLEANED?
I MEAN, LOOK AT IT.
WHAT IS THAT IN THERE?
OH MY GOD ALL MIGHTY.
THAT THERE WAS A CLAM.
OH, WHAT A MESS.
THE STATE OF THE FRIDGE...
THE STATE OF THE FRIDGE...
MELISSA,
YOU GOT TWO MINUTES?
HAS ONLY CONFIRMED
GORDON'S BELIEF
THAT THE RESTAURANT LACKS
TRUE PASSION AND LEADERSHIP.
SO YOU'RE IN CHARGE
OF THE KITCHEN
AND THE GENERAL HYGIENE,
YEAH?
SUPPOSED TO BE, YES.
WHY IS IT IN A MESS?
UH...
IT'S 100 TIMES CLEANER
THAN IT WAS SIX MONTHS AGO.
SURE IT WAS.
OKAY, WHEN WAS THE LAST TIME
YOU HAD A LITTLE WIPE
DOWN THERE OR IN HERE?
JUST--JUST EVEN--
THAT I'VE NEVER DONE.
MY GOD. UNBELIEVABLE.
MY GOD. UNBELIEVABLE.
UGH. THIS IS EMBARRASSING.
RIGHT, OKAY.
I'M GLAD YOU'RE STARTING
TO MAKE EXCUSES FOR IT.
IF YOU THOUGHT THIS
WAS BAD,
HAVE A LOOK AT THIS.
CHEF RAMSAY SEEMED TO FEEL
THAT I WAS MAKING EXCUSES
FOR EVERYTHING.
REALLY HAD NO IDEA
OF THE PAST PRACTICES
THAT HAD GONE ON HERE.
OKAY. LAST NIGHT, WE SERVED
FROZEN VEGETABLES
TO A CUSTOMER.
AND WE GOT TWO BOXES
OF BROCCOLI THERE.
YOU KNOW, I CAN'T DO IT ALL.
THAT'S IT.
YOU KNOW, I CAN'T DO IT ALL.
THAT'S IT.
YOU WERE HAPPY TO SERVE
FROZEN BROCCOLI
OVER FRESH BROCCOLI.
I'M TRYING TO OPEN UP
YOUR EYES, BILLY,
AND EXPLAIN TO YOU,
YOU KNOW,
WHAT THE CURRENT
SITUATION IS.
WHEN WAS THE LAST TIME
THIS FRIDGE WAS CLEANED?
A WEEK AGO.
OH, COME ON. THIS HASN'T
BEEN CLEANED IN YEARS.
NO, NO, NO, IT HASN'T.
I'M SORRY,
21 YEARS IN THE BUSINESS,
I'LL BET EVERY
ING DOLLAR I HAVE
THIS ING PLACE
HASN'T BEEN CLEANED IN YEARS.
I'M DISGUSTED.
PUT YOUR HAND DOWN THERE.
HE STILL NEVER DID BEND DOWN
AND TOUCH IT.
HE STILL NEVER DID BEND DOWN
AND TOUCH IT.
IT WAS A BIG THING OF DENIAL
FOR HIM.
I'LL TAKE RESPONSIBILITY
FOR THE FACT
THAT I HADN'T CHANGED IT.
BUT IT'S NOT ALL MY FAULT,
YOU KNOW.
EVERYTHING'S COMING OUT,
AND THIS PLACE
IS GONNA GET CLEANED.
I WISH HE'D GIVE ME
A LITTLE MORE CREDIT
FOR CLEANING IT UP
AS MUCH AS I HAD SO FAR.
IT LOOKS 60-70% TIMES BETTER
THAN IT USED TO LOOK IN HERE.
BILLY, THAT'S DISGUSTING.
NO, IT'S--IT'S--
IT'S NOT FINE.
WE GOT A BIG PROBLEM.
WHEN WAS THE LAST TIME
THAT FRIDGE
WAS STEAM CLEANED?
I HAD THE KID IN THERE
DOING IT LAST WEEK.
DID YOU CHECK
WHAT HE'D DONE?
DID YOU CHECK
WHAT HE'D DONE?
WELL, OBVIOUSLY NOT.
SO WHY CAN'T YOU ACT
LIKE A MAN
AND DO SOMETHING
ABOUT IT?
MY GOD.
I JUST DON'T EVEN KNOW
WHAT TO SAY ANYMORE.
HE JUST KEEPS TEARING APART
EVERYTHING THAT WASN'T DONE
AND NOT GIVING ME CREDIT
OR A PAT ON THE BACK
FOR THE THINGS THAT WERE DONE.
UNING BELIEVABLE.
SO THAT JUST PROVES
AND CONFIRMS
HOW WEAK THIS GUY IS.
HE'S NOT RUNNING THIS PLACE.
THIS PLACE IS RUNNING HIM.
AND IT'S IN A NEED
OF A ING SERIOUS CLEAN.
AND IT'S IN A NEED
OF A ING SERIOUS CLEAN.
THAT IS APPALLING.
PROMPTED BY GORDON'S
SHOCKING DISCOVERY,
MELISSA ENLISTS THE WAIT STAFF
TO DO A THOROUGH CLEANING.
WHAT DO YOU USE
TO CLEAN THIS?
BLEACH AND SOAP.
IT'S DISGUSTING.
I REALLY WISH I HAD A MASK
ON ME RIGHT NOW.
BILLY...
JUST TWO SECONDS HERE.
I WAS HOPING HE WAS GOING
TO TELL ME
"I UNDERSTAND, BILLY,
"THAT THIS ISN'T YOUR FAULT,
"THAT THIS ISN'T YOUR FAULT,
"BUT IT REALLY NEEDS
TO BE TAKEN CARE OF,
SO LET'S TAKE CARE OF IT."
I'M ING
PISSED OFF.
AND I'M UPSET
AT THE KIND OF
I'VE JUST DISCOVERED
IN THERE.
IT IS WHAT IT IS.
YOU DON'T SEEM
ONE ING OUNCE
BOTHERED ABOUT IT, BILLY.
YOU CAN'T JUST STICK
YOUR HEAD BACK IN THE SAND
AND IGNORE IT, BILLY.
WHAT DO YOU WANT ME TO DO?
FLIP OUT?
YELL AND SCREAM LIKE YOU DO?
THAT'S NOT MY WAY.
THE RESPONSIBILITY'S YOURS,
BILLY.
I GUESS, YOU WANT SOMETHING
DONE RIGHT,
I GUESS YOU HAVE
TO DO IT YOURSELF.
I GUESS YOU HAVE
TO DO IT YOURSELF.
WELL, MAYBE I'LL JUST GET RID
OF EVERYBODY IN THE RESTAURANT
AND I'LL DO IT ALL MYSELF.
GREAT IDEA.
AND THEN WHEN IT DOESN'T
WORK OUT,
AND THEN WHEN I DROP DEAD
BECAUSE I SLEEP
TWO HOURS A DAY,
THEN MAYBE IT'LL GET DONE.
OR MAYBE--WHO CARES?
ONCE YOU'RE DEAD, IT DOESN'T
MAKE A DIFFERENCE ANYWAY.
OH, COME ON.
NOW I FEEL
YOU'RE COPPING OUT ON ME NOW.
NO. BECAUSE NOW I'M JUST
GETTING DRAGGED THROUGH THE MUD.
YOU'RE A WEAK MAN, BILLY.
I WAS NOT GONNA BE
RIDICULED
JUST FOR THE SAKE
OF NEEDING HIS HELP.
FINISHED.
CAN YOU AT LEAST
TALK TO ME?
FINISHED.
CAN YOU AT LEAST
TALK TO ME?
NO.
BILLY, CAN YOU TALK TO ME,
PLEASE?
NO. I HAVE NOTHING
TO SAY.
BILLY.
I WOULDN'T TALK
TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
THE HELL WITH EVERYTHING.
I'LL MAKE IT WORK MYSELF
WITHOUT HIS HELP.
EVERYTHING IN MY LIFE
THAT I'VE EVER SET OUT TO DO,
I DID ON MY OWN.
WHAT A WEAK MAN.
BILLY!
UNABLE TO ACCEPT
GORDON'S CRITICISM...
BILLY!
BILLY DECIDES HE'S HAD ENOUGH.
- HIM.
- HIM. THEM.
THE FRIDGE IS DISGUSTING.
I'VE ASKED FOR IT TO BE CLEANED.
HE'S TELLING ME I'M DRAGGING HIM
THROUGH THE MUD.
AND HE WALKS OUT.
HE'S MAD RIGHT NOW,
AND HE'S BEING STUBBORN.
HE DOESN'T WANT YOU TO LEAVE.
HE WANTS YOUR HELP.
HE'S JUST NOT--RIGHT NOW
HE'S TOO ASHAMED TO ADMIT IT.
I JUST WANT HIM TO ACT
RESPONSIBLE!
WHILE GORDON TRIES TO MAKE SENSE
OF BILLY'S ACTIONS...
HE DOESN'T HAVE TO ACT
LIKE A BABY!
HE DOESN'T HAVE TO ACT
LIKE A BABY!
BILLY REHEARSES
A SPEECH TO GORDON.
THERE WAS NOTHING IN MY HEAD
THAT MADE ME WANT TO THINK
AND RECONSIDER
ABOUT DOING THIS.
CAN YOU GO OUT THERE
AND JUST, YOU KNOW,
HAVE A WORD WITH HIM?
YOU GUYS ARE THE BACKBONE
OF THIS PLACE.
CAN'T JUST THROW
THE TOWEL IN.
I KNEW BILLY WOULD GET MAD.
DONE. JUST ING DONE
WITH ALL THIS.
BUT HONESTLY,
YOU DON'T FACE THE TRUTH,
YOU CAN'T DO ANYTHING
ABOUT IT.
YOU CAN'T DO ANYTHING
ABOUT IT.
WE'VE BEEN BUSTING OUR ASS
TRYING TO HELP YOU OUT.
YOU'RE GIVING UP
ON YOURSELF, THIS PLACE,
AND ALL OF US.
AND US.
I WOULDN'T TALK
TO MY DOG
THE WAY THAT JACKASS
TALKS TO ME.
I'M DONE.
HE'S TELLING YOU THE TRUTH
THOUGH, BILLY.
GREAT. THERE'S WAYS
TO GO ABOUT IT.
46 YEARS OLD.
NEVER BEEN TALKED TO
LIKE THAT BY ANYBODY.
AND YOU KNOW WHAT,
THE ONLY THING
THAT'S KEEPIN' ME
FROM ING
HITTING HIM
WITH A ING BASEBALL BAT
IS THAT I'D GO
TO ING JAIL FOR IT.
I'M DONE. DONE.
DONE. FINISHED.
DONE. FINISHED.
YOU'RE NOT THE MAN EVERYONE HERE
THOUGHT YOU WERE, BILLY.
ABSOLUTELY NOT.
YOU'RE GONNA GIVE UP,
AND YOU'RE GONNA
GIVE UP ON ALL OF US?
- FINE.
- BE A ING BABY, BILLY.
IT.
I'M DONE.
YEAH, YOU KNOW WHAT,
PUT THE PLACE UP
FOR ING SALE.
I CAN GO BACK
TO CONSTRUCTION
AND ENJOY MY ING LIFE
THE WAY I USED TO
BEFORE ALL OF THIS.
WE'LL GO TO BANKRUPTCY COURT
AND JUST GIVE IT ALL UP.
IT.
I'M DONE. BYE.
SO HELP ME GOD, I WILL NOT
OPEN THE DOOR TOMORROW.
SO HELP ME GOD, I WILL NOT
OPEN THE DOOR TOMORROW.
YOU CAN ALL GO
YOURSELVES.
AND I DON'T CARE
IF IT'S ALL FOR NOTHING.
DO NOT CARE.
BILLY!
YOU KNOW WHAT,
I'LL SURVIVE SOMEHOW.
BILLY.
YOU.
UNBELIEVABLE.
HAVING JUST MISSED HER CHANCE
TO DEFUSE THE SITUATION,
CAROLYN NOW FACES
THE PROSPECT
OF RUNNING
THE HANDLEBAR ALONE.
I'M VERY UPSET.
I HAVE A HUSBAND THAT'S READY
TO THROW IN THE TOWEL.
SO HERE I AM
STUCK HOLDING THE BAG.
OKAY.
OKAY.
LET ME HELP YOU.
I WANT YOU TO HELP ME,
BUT I DON'T KNOW WHAT TO DO.
I HAVE A JOB THAT I HAVE TO WORK
SO I CAN PAY MY MORTGAGE.
SURE. OKAY.
I DON'T KNOW WHAT TO DO.
WHY CAN'T WE WORK
AT TURNING THIS AROUND?
I WOULD LOVE TO WORK
AT TURNING THIS AROUND.
OKAY.
LET ME OPEN
THE RESTAURANT TONIGHT.
OKAY.
OKAY.
I'M FEELING THAT I'M GONNA DO
WHAT I HAVE TO DO
TO MAKE EVERYTHING WORK
WHAT I HAVE TO DO
TO MAKE EVERYTHING WORK
BECAUSE I'M NOT
WALKIN' OUT NOW,
AND I'M NOT FLUSHING
THE LAST 17 YEARS OF MY LIFE
DOWN THE BOWL.
TO FURTHER INSPIRE CAROLYN
TO MOVE FORWARD
WITH THE PLAN,
GORDON SHOWS HER
THE DEDICATION OF HER STAFF.
WHAT A DIFFERENCE.
IT'S LOOKIN' GREAT.
YOU'VE DONE A GREAT JOB.
WE WERE CLEANING
THE WALK-IN.
WE WERE MORE OR LESS
JUST DOING IT TO JUST SHOW
THAT, LIKE, WE ARE DEDICATED
AND WE DO WANT THIS TO WORK.
BILLY'S GONE.
WHETHER HE COMES BACK
LATER OR NOT,
IT'S NOT GONNA AFFECT
WHAT WE'RE DOING TONIGHT.
IT'S NOT GONNA AFFECT
WHAT WE'RE DOING TONIGHT.
WE'RE OPENING, AND WE'RE OPENING
WITH A CLEAN FRIDGE,
HEALTHY ATTITUDE.
WE'RE HUNGRY TO GET
THIS PLACE FULL, YES?
YES.
LET'S GO.
HER COURAGE NOW BOLSTERED
BY HER STAFF'S SUPPORT,
CAROLYN LEAVES BILLY
A MESSAGE.
I JUST TOLD HIM
MY DETERMINATION.
THAT I'M GOING FORWARD
WITH THIS,
REGARDLESS OF IF HE WANTED TO
OR NOT.
THE RESTAURANT IS ABOUT TO OPEN
FOR DINNER.
BUT TO GET THE HANDLEBAR MOVING
IN THE RIGHT DIRECTION,
GORDON MAKES SOME QUICK
ADDITIONS TO THE MENU.
MELISSA, LET'S DO
A SPECIAL TONIGHT.
SOME FRIED CLAMS
WITH A HOMEMADE TARTAR SAUCE.
CHEF RAMSAY, HE'S ONE
OF THE BEST CHEFS IN THE WORLD,
YOU KNOW, STANDING RIGHT
NEXT TO ME.
AND IT WAS, UH, VERY SURREAL.
GENEROUSLY SEASON THEM
WITH THE FLOUR.
STRAIGHT IN.
INTO THE FIRE.
AND THEN AGAIN
A NICE LITTLE SEASON THERE.
OKAY.
YEAH?
YEAH?
THE MINUTE THE CUSTOMER
ARRIVES AT THE TABLE,
THEY SIT DOWN.
AND WE NEED TO GIVE THEM
FRESH, HAND CUT,
HOMEMADE POTATO CHIPS.
A WARM WELCOME.
MM. THOSE--
THOSE ARE GOOD.
THIS PLACE IS MORE LAID-BACK.
SO I THINK THE CHIPS
ARE A GOOD IDEA.
IT'S DIFFERENT.
NICE.
HI. GOOD EVENING.
DO YOU HAVE A RESERVATION?
I THOUGHT IT WAS GREAT
THAT CHEF RAMSAY
COULD SHOW US HOW TO MAKE
SUCH A SIMPLE THING
LIKE POTATO CHIPS
THAT EVERYBODY WOULD LOVE.
REALLY WONDERFUL.
WE DO HAVE A SPECIAL
APPETIZER TODAY.
DEEP-FRIED CLAMS
WITH A HOMEMADE TARTAR SAUCE.
ALL RIGHT.
WE'LL DO THAT.
YEAH? YOU'LL DO THAT?
POTATO CHIPS ARE GOING WELL.
SPECIAL'S GOING WELL.
KEEP IT GOING, YEAH?
NICE ATMOSPHERE
IN THE DINING ROOM.
REALLY GOOD.
CLAMS.
HERE WE ARE. CLAMS.
EVERYBODY LOVED THE CLAMS.
THEY SAID THAT'S
THE BEST THING
THAT THEY'VE EVER HAD HERE,
THAT THEY'VE EVER HAD HERE,
SO IT'S GOING REALLY GOOD.
WE'RE NOT SERVING
DIRTY BOWLS TO THE TABLE.
LET'S GET 'EM OFF, YEAH?
I DIDN'T THINK
HE WAS GONNA COME BACK.
I WAS REALLY, REALLY
SURPRISED
THAT HE CAME BACK
SO QUICKLY.
I AM ANGRY ABOUT THINGS
THAT TRANSPIRED
EARLIER IN THE DAY, STILL.
HOURS AFTER THREATENING
TO SELL THE BUSINESS,
OWNER BILLY RETURNS
TO THE HANDLEBAR
JUST IN TIME
FOR DINNER SERVICE.
THERE WAS ABSOLUTELY
NO PART OF ME THAT STILL WANTED
CHEF RAMSAY TO BE THERE.
I WANTED HIM TO BE GONE.
BILLY, COME ON.
LET GO OF IT.
WHEN BILLY CAME BACK,
HE HAD HIS BAD ATTITUDE
OF YEAH, WHATEVER.
I CAN HONESTLY SAY
THAT I LOVE MY WIFE
MORE THAN ANYTHING
IN THIS WORLD.
SO I CAME BACK HERE
FOR MY WIFE.
WHILE BILLY TRIES
TO RECONNECT
WITH HIS RESTAURANT...
I NEED MY FOOD.
MELISSA STRUGGLES TO GIVE
THE WAIT STAFF
COMPLETE ORDERS.
I RAN HALF
THE ORDER.
I NEED THE REST OF IT.
THERE'S A LOT OF PROBLEMS.
WHO'S THIS FOR HERE,
MELISSA?
THAT'S BEEN HERE
37 MINUTES.
I DON'T KNOW.
THE CREPES,
I FORGOT HALF OF IT, SO...
MELISSA JUST STOPPED
COMMUNICATING.
I MEAN, THAT'S JUST
HOW MELISSA IS.
AND I THINK THAT'S WHEN
WE RAN INTO PROBLEMS.
ARE ANY OF MY FOODS
COMIN' UP
FOR ANY OF MY TABLES?
I HAVE NO IDEA.
WE'VE BEEN WAITING
OVER TWO HOURS.
OH, BOY.
AND I WAS, YOU KNOW,
IN THE WEEDS SO MUCH,
I REALLY COULDN'T TELL
WHO WAS WAITING
AND WAS WANTING.
I NEED SALMON PONTIARI.
THERE'S A SALMON ON THAT?
I THINK MELISSA GOT
VERY FLUSTERED BACK THERE.
THIS PLACE WAS TOTAL CHAOS.
THIS PLACE WAS TOTAL CHAOS.
I JUST DON'T KNOW
WHAT TO SAY.
WITH THE ORDERS
BACKED UP IN THE KITCHEN...
KILLIN' ME.
KILLIN' ME.
WHATEVER.
GOD HELP US.
IMPATIENT, HUNGRY CUSTOMERS
BEGIN TAKING OUT
THEIR FRUSTRATIONS...
ON EACH OTHER.
KNOW WHAT YOU'RE
TALKING ABOUT BEFORE YOU
OPEN UP YOUR MOUTH.
I CAN OPEN UP MY MOUTH
ANYTIME I WANT.
CAN YOU PLEASE STOP TALKING
TO MY PARENTS THIS WAY?
THIS IS RIDICULOUS.
IT'S A TOTAL DISASTER.
IT'S A TOTAL DISASTER.
AND, UH, REALLY THINK
I'M TO THE POINT NOW
THAT I DON'T KNOW WHAT ELSE
TO DO.
COME ON, BILLY.
CAN WE TALK ABOUT IT?
OKAY.
BILLY HAS NO CHOICE
BUT TO LISTEN TO CHEF RAMSAY.
BECAUSE IF HE WON'T LISTEN,
THEN WE MIGHT AS WELL
JUST SHUT THE DOORS
AND WALK AWAY RIGHT NOW.
I HAVE NEVER, EVER, EVER
SEEN MY KITCHEN
FALL APART LIKE THAT.
EVER!
EVER!
ON OUR BUSIEST NIGHTS!
NEVER HAVE I SEEN THAT EVER.
MELISSA HAS TO TALK NOW.
THIS IS THE MOST CRUCIAL STAGE
OF THE SERVICE
WHERE SHE HAS TO OPEN UP
AND TALK.
WHERE SHE HAS TO OPEN UP
AND TALK.
AND GET HELP--
AND GET HELP.
IT'S JUST DELEGATE.
WE HAVE SO MANY TABLES ON.
THE MAN IS ONE
OF THE TOP CHEFS IN THE WORLD,
AND, UH, MAYBE I SHOULD
PUT ASIDE
THE ILL FEELINGS AND LISTEN
TO WHAT HE HAS TO SAY.
MELISSA MAY NOT BE
COMMUNICATING.
YEP.
I SEE WHAT YOU'RE SAYING.
AT THAT POINT,
I WAS VERY OPEN-MINDED
TO HIS IDEAS.
SERIOUSLY, I'M PLEASED
YOU'RE BACK, YEAH?
YOU'RE THE FOUNDATION
OF THIS PLACE.
HAVE A LITTLE CHAT
WITH THE STAFF
HAVE A LITTLE CHAT
WITH THE STAFF
BECAUSE I THINK THEY
WOULD LIKE TO HEAR
THAT WE'RE ALL
ON THE SAME TRACK.
THE FIRST HOUR OF SERVICE
WAS AMAZING,
AND THEN WE GOT BACKED UP.
WE GOT BACKED UP BAD.
MELISSA,
YOU REFUSED TO COMMUNICATE.
'CAUSE I DIDN'T KNOW
WHAT THE WAS GOING ON.
YEAH, I AGREE WITH YOU.
HONESTLY, THIS MENU
HAS TO COME DOWN, YES?
THAT HAS TO BE CONDENSED.
IT'D BE APPRECIATED.
NEW, SMALL, DYNAMIC MENU.
A MENU THAT WE CAN
PUSH OUT.
GONNA BE REAL NICE
TO GET A NEW MENU
THAT'LL BE MORE CONCISE
AND IN ORDER.
IT'LL BE GOOD.
IT'LL BE GOOD.
RELAUNCH TOMORROW NIGHT.
WE HAVE TO MAKE IT
A SUCCESS.
GET SOME SLEEP, YEAH?
IN PREPARATION FOR THE RELAUNCH,
GORDON'S TEAM WORKED
THROUGH THE NIGHT
UPDATING HANDLEBAR'S
TIRED, DATED LOOK.
- READY?
- READY!
LET'S HAVE A LOOK
AT THE NEW HANDLEBAR.
LET'S GO.
IN WE GO.
OH, WOW!
OH, WOW!
OH, WOW!
OH, MY GOD!
IT'S GORGEOUS.
THIS PLACE LOOKS AWESOME.
IT'S FRESH.
IT'S NEW.
BILLY, IT'S WARM.
THERE'S NOTHING
THAT'S ANTIQUATED
OH, MY GOD!
WOW!
OH, IT'S AWESOME.
FEELING "WOW."
"WOW" IS ALL I CAN SAY.
WOW.
WOW.
WOW.
YEAH, WOW.
WHAT ABOUT THE LAMPS?
NO MORE GLOBES!
NO MORE GLOBES.
NO MORE GLOBES.
NO MORE GLOBES.
WE ARE NO LONGER STUCK
IN THE '80S.
LOOK AT IT.
WARM, BRIGHT, VIBRANT.
HAPPY?
YES, THANK YOU!
THANK YOU.
EVERYTHING IS AWESOME.
IT'S INCREDIBLE.
I'M TOTALLY BLOWN AWAY.
BILLY,
YOU HAVE LONG ISLAND'S
FIRST EVER
GASTROPUB.
- GASTROPUB?
- WHAT THE IS A GASTROPUB?
WHAT'S A GASTROPUB?
GOOD QUESTION.
GOOD QUESTION.
GOOD QUESTION.
I'VE NEVER HEARD
OF A GASTROPUB.
BUT IF WE'RE THE FIRST
ON LONG ISLAND,
THAT IS SO INCREDIBLY AWESOME.
A GASTROPUB IS WARM,
OPEN ALL HOURS.
COME AND RELAX AND ENJOY
WITH NO INTIMIDATION.
WE CATER FOR EVERYBODY.
IT'S PERFECT
FOR THE NEIGHBORHOOD.
THERE ARE 25
GASTROPUBS IN MANHATTAN,
AND THEY ARE DOING
A PHENOMENAL AMOUNT
OF BUSINESS.
A PUB WITH AN EMPHASIS
ON FINE FOOD
A PUB WITH AN EMPHASIS
ON FINE FOOD
AT REASONABLE PRICES.
THAT KIND OF HIT HOME.
IT WAS EXACTLY
THE TYPE OF PLACE
THAT MY WIFE
AND MYSELF WERE LOOKING
TO TURN IT INTO.
KNOWING BILLY
AND CAROLYN'S LOVE
FOR MOTORCYCLE RIDING...
LET'S GO.
READY TO MAKE SOME NOISE, YES?
GORDON HAS ORGANIZED HANDLEBAR'S
FIRST ANNUAL MOTORCYCLE RALLY
TO HELP SPREAD THE WORD
ABOUT THE RELAUNCH.
ECSTATIC, YES?
ECSTATIC.
BUT WHAT BILLY AND CAROLYN
DON'T KNOW
IS GORDON HAS REACHED OUT
TO ANOTHER BIKE ENTHUSIAST...
AND ROCK AND ROLL LEGEND.
AND ROCK AND ROLL LEGEND.
TWISTED SISTER'S VERY OWN
DEE SNIDER!
HEY!
GOOD TO SEE YOU!
THANK YOU SO MUCH FOR COMING.
CAROL.
HI, HOW ARE YOU?
AND BILL, DEE.
TWISTED SISTER.
BILL.
I NEVER WOULD'VE IMAGINED
HERE I WOULD GET ON MY BIKE
AND RIDE WITH CHEF RAMSAY
AND DEE SNIDER.
IT WAS, LIKE, OH, MY GOD,
HOW COOL IS THAT?
BILLY, ARE YOU READY?
YES, WE ARE.
IT WAS PHENOMENAL
THAT GORDON RAMSAY
GOT HIM TO COME HERE
AND HELP US KICK OFF
THE NEW START
OF THE RESTAURANT.
THE NEW START
OF THE RESTAURANT.
*
IT WAS NICE TO GET OUT THERE
AND RIDE.
IT WAS NICE TO SEE
THAT CHEF RAMSAY
COULD RIDE A MOTORCYCLE
AND ENJOY HIMSELF.
IT WAS A LOT OF FUN.
ALL RIGHT, LET'S GO
GET THESE OUT.
THE GRAND REOPENING
OF HANDLEBAR TONIGHT.
COME DOWN TO THE HANDLEBAR'S
REOPENING TONIGHT.
GRAND REOPENING.
COME ON DOWN.
COME ON DOWN.
I'M SMILING BECAUSE I FEEL
THAT THE HANDLEBAR
I'M SMILING BECAUSE I FEEL
THAT THE HANDLEBAR
IS POINTED
IN THE RIGHT DIRECTION NOW.
WE HAVE
SOME PLACE TO GO
AND SOME PLACE
TO LOOK FORWARD TO.
NOW THAT THE WORD HAD SPREAD,
GORDON GETS BACK
TO THE CRUCIAL TASK
OF INTRODUCING THE NEW
GASTROPUB MENU.
THAT'S THE MENU IN FRONT
OF IT.
LOOK AT IT.
THERE IS NOTHING
COMPLICATED ON THERE.
WHETHER IT'S THE STEAK,
MUSSELS,
THE SALMON, THE SAUSAGE,
EVERYTHING IS SO SIMPLY DONE.
THE NEW MENU, I THINK,
IS, UH, PHENOMENAL.
THE NEW MENU, I THINK,
IS, UH, PHENOMENAL.
HE CONSOLIDATED IT DOWN
TO A LOT OF THE COMFORT FOOD
TYPE FAVORITES
JUST SERVED
IN A DIFFERENT LIGHT.
MELISSA, THIS IS THE NIGHT
THAT WE MAKE THE STATEMENT.
AND WHEN WE START
GETTING IN THE WEEDS,
YOU HAVE TO COME OUT OF YOURSELF
AND OPEN UP.
YES, SIR.
CHEF RAMSAY PUT HIS EFFORT
INTO THIS TO CHANGE US,
SO I'M GONNA TRY
NOT TO LET HIM DOWN.
WE'RE GONNA START CONFIRMING
THE FIRST EVER GASTROPUB
IN LONG ISLAND.
AFTER THE BOMB LAST NIGHT,
I'M SWEATING.
I'M NERVOUS TO SEE
HOW MY KITCHEN PULLS IT
TOGETHER.
HOW MY KITCHEN PULLS IT
TOGETHER.
MAKE IT WORK.
COMING UP,
IT'S RELAUNCH NIGHT.
WELCOME, WELCOME, WELCOME.
AND THERE'S A LOT OF QUESTIONS
STILL TO BE ANSWERED.
WILL MELISSA BE ABLE
TO HANDLE THE PRESSURE?
THE SALMON LOOKS BLACK
UNDERNEATH.
I'M GONNA HANG MYSELF.
WILL BILLY LOSE HOPE.
THIS ISN'T COOKED.
AND WILL THE HANDLEBAR
FINALLY HAVE
A SUCCESSFUL EVENING?
I'M SORRY,
BUT I'M NOT SERVING
LIKE THAT.
OR WILL IT GO UP IN FLAMES?
THAT'S IT!
FIND OUT NEXT...
ON KITCHEN NIGHTMARES.
GOOD EVENING.
WELCOME.
IT'S THE GRAND REOPENING
OF THE HANDLEBAR...
NICE TO SEE YOU, MY DARLING.
WELCOME, WELCOME, WELCOME.
AND CHEF RAMSAY'S
MOTORCYCLE RALLY
HAS CLEARLY SPREAD THE WORD
ABOUT THE RELAUNCH.
ENJOY YOUR MEAL.
THANK YOU.
LET'S GO, LET'S GO,
LET'S GO.
WITH BILLY APPEARING
TO EMBRACE
CHEF RAMSAY'S CHANGES...
EVERYTHING'S HOMEMADE.
EVERYTHING.
ALL EYES ARE NOW
ON MELISSA
TO STEP IT UP
IN THE KITCHEN.
ALL RIGHT, STAY FOCUSED.
HERE WE GO.
ALL RIGHT, STAY FOCUSED.
HERE WE GO.
EVERYBODY'S EXCITED
TO COME IN
AND SEE HOW IT LOOKS NOW,
AND SEE WHAT'S GOING ON
WITH THE MENU
AND EVERYTHING ELSE.
CAN I HAVE
A PORTOBELLO MUSHROOM MELT.
GRILLED CHICKEN SANDWICH.
SALMON GOOD?
YOU ALL WILL BE PLEASED
WITH THE FOOD TONIGHT.
THANK YOU.
MELISSA,
I NEED A SHRIMP COCKTAIL,
AND THEN A SALAD,
AND THEN THE ENTREES.
ALL RIGHT?
MELISSA.
MELISSA, LISTEN TO ME.
I WANT THE COMMUNICATION
RAMPED UP TONIGHT.
I WANT THE COMMUNICATION
RAMPED UP TONIGHT.
YOU NEED TO CONNECT.
THE MINUTE YOU STOP TALKING,
WE'RE ED.
OKAY.
I THINK MELISSA NEEDS
TO BE MORE ASSERTIVE
AND KEEP EVERYBODY
UNDER CONTROL.
LET'S GO.
TOO QUIET FOR ME.
AS THE RESTAURANT FILLS UP...
THANK YOU.
AND CUSTOMERS EMBRACE
THE NEW GASTROPUB MENU...
GORDON TAKES A MOMENT
TO MAKE A SPECIAL ANNOUNCEMENT.
LADIES AND GENTLEMEN,
PLEASE WELCOME
A LOCAL LEGEND,
TWISTED SISTER'S DEE SNIDER!
TWISTED SISTER'S DEE SNIDER!
WHOO-HOO!
DEE--GIVE IT UP!
HEY!
HEY!
DEE--
WHEN DEE CAME IN
THROUGH THE DOOR ON THAT BIKE,
IT WAS JUST AMAZING.
EVERYBODY WAS CLAPPING
AND CHEERING.
AND HAVING A GREAT TIME.
HOW COOL IS THIS, HUH?
IT'S COOL!
ALL RIGHT, HERE'S THE DEAL.
IN HONOR OF THE GRAND REOPENING
OF HANDLEBAR RESTAURANT,
WE'RE GONNA BE AUCTIONING
THIS BIKE OFF,
SO IF YOU WANT TO BID
ON THIS BEAUTIFUL
HARLEY DAVIDSON SPORTSTER,
ON THIS BEAUTIFUL
HARLEY DAVIDSON SPORTSTER,
YOU CAN GO TO HANDLEBAR
RESTAURANT WEBSITE
AND PUT A BID IN THERE,
AND ALL THE PROCEEDS
WILL GO TO THE MARCH OF DIMES.
LADIES AND GENTLEMEN,
DEE SNIDER!
WITH DEE SNIDER'S FAMILY
AND FRIENDS NOW SEATED...
I'M GOING FOR THE PORTOBELLO
MUSHROOM MELT.
IN THE FIRST FULLY-PACKED
HOUSE IN OVER A YEAR...
12 OUNCE STEAK.
FISH AND CHIPS, PLEASE.
HOUSE SALAD.
HOUSE SALAD?
YEP.
SURE.
THE KITCHEN
IS ABOUT TO BE TESTED.
THE SALMON LOOKS BLACK
UNDERNEATH, MELISSA.
THE SALMON LOOKS BLACK
UNDERNEATH, MELISSA.
I DON'T THINK IT'S BURNT,
HONESTLY.
PASS THROUGH THE SPATULA.
I THINK IT'S OKAY.
NO WAY, MADAM.
YEAH?
I GOT YOU.
BILL, I'M NOT SERVING
CHARCOAL LIKE THAT.
- NO.
- DISGUSTING.
MELISSA THOUGHT SHE COULD
JUST TAKE CARE
OF EVERYTHING HERSELF.
AND SHE HAD TWO OTHER COOKS
AND DIDN'T ASK FOR THEIR HELP.
HERE'S A RE-COOK.
I'M VERY SORRY ABOUT THAT.
I HOPE IT IS BETTER.
I HOPE IT IS BETTER.
ME TOO, MISSY.
I'M SO SORRY.
IN HER RUSH TO FILL ORDERS...
FRICKEN SALMON.
MELISSA STARTS SACRIFICING
THE QUALITY OF THE FOOD.
THIS ISN'T COOKED.
LOOK AT THE MIDDLE
OF THAT ING SALMON.
GROSS.
THAT SALMON LOOKED LIKE
WHAT YOU'D FIND
IN A SEAFOOD SECTION.
LIKE, IT WAS SHINY
AND IT LOOKED COLD.
LIKE, ARE YOU ING
KIDDING ME?
THE SALMON WE SENT
CAME BACK ING RAW,
SO WE'RE DOING IT AGAIN
FOR THE THIRD TIME.
THE FRICKEN SALMON.
LET'S DO THIS.
THE FRICKEN SALMON.
LET'S DO THIS.
I THINK MELISSA
GOT VERY FLUSTERED BACK THERE.
DO WE HAVE ANY OTHER SALMON
ELSEWHERE?
WHERE IS MY SALMON?
SALMON.
BILLY, IF IT'S BURNT
OR IT'S RAW AGAIN,
I'M GONNA SHOVE IT
DOWN CODY'S THROAT.
EVERYTHING JUST KEPT COMPOUNDING
AND COMPOUNDING
TO THE POINT WHERE
IT WAS A TOTAL DISASTER.
YOU GOTTA BE KIDDING ME.
I'M GONNA HANG MYSELF.
I BURNT THE
OUT OF THIS.
AFTER FIRST OVERCOOKING...
NO ING WAY.
THEN UNDERCOOKING THE SALMON...
RAW.
MELISSA HOPES THE THIRD TIME
IS THE CHARM.
BILL, SHE'S GOTTA OPEN UP
AND ING COMMUNICATE.
IF SHE DOESN'T START
COMMUNICATING NOW,
WE'RE ED.
YEAH?
YEP.
PLEASE, YEAH?
SHE NEEDS TO UTILIZE
THE OTHER TWO COOKS
THAT SHE HAS IN THE KITCHEN.
IT'S NOT A ONE-MAN SHOW,
AND IT COULD NEVER WORK
IF SHE THINKS IT CAN BE.
HONEY, LET'S JUST GET IT RIGHT
THIS TIME.
MELISSA, USE THESE TWO GUYS.
MELISSA, USE THESE TWO GUYS.
I'M TRYING.
I WANT TO HEAR IT.
OPEN UP, COMMUNICATE, YEAH?
YOU KNOW WHAT?
YOU WANNA COOK THAT?
YEAH, I GOT IT.
PLEASE.
THANK YOU.
I WILL TAKE CARE
OF THE VEG.
GOOD GIRL.
I NEED TO REALIZE
I CAN'T TAKE CARE
OF THE LINE ON MY OWN.
SALT AND PEPPER, PLEASE.
THANK YOU.
I REALLY NEED TO OPEN UP,
AND COMMUNICATE,
AND GET THINGS GOING.
YOUR SALMON IS COMING, HONEY.
I'M VERY SORRY.
LOVELY.
GOOD TO GO.
THANK YOU VERY MUCH,
HONEY.
GORDON'S PERSISTENCE
WITH MELISSA
GORDON'S PERSISTENCE
WITH MELISSA
APPEARS TO FINALLY
BE PAYING OFF.
YOU GIVE IT A THUMBS UP?
THAT'S GOOD.
ALL RIGHT,
THERE WE GO.
ALL RIGHT,
WE GOTTA GET THIS TOGETHER.
I NEED THREE HERB FRIES.
THREE HERB FRIES.
RIGHT NOW AT THE MOMENT,
I UNDERSTAND CHEF RAMSAY'S
WHOLE CONCEPT
IS TO COMMUNICATE
AND KEEP EVERYTHING IN ORDER.
WE GOTTA GET IT GOING.
AS LONG AS I COMMUNICATE
WITH THE GUYS NEXT TO ME,
WE'LL GET IT WORKING PROPERLY.
I NEED TO CONCENTRATE
ON DEE'S TABLE, YES?
WE ARE DOING IT NOW.
TAKE THE TWO BURGERS
WHENEVER YOU CAN.
MELISSA REALLY SHOCKED ME
TONIGHT
WHERE SHE WAS ABLE TO ASK
ERIC AND GEORGE,
WHERE SHE WAS ABLE TO ASK
ERIC AND GEORGE,
"OH, CAN YOU DO THIS,
CAN YOU GET THIS?"
WE ARE DOING REAL WELL.
UH-HUH.
LET'S KEEP IT UP.
LOVELY.
LET'S GO.
THE NIGHT HAD A COUPLE
OF REALLY LARGE SCREW-UPS,
BUT IN THE END,
IT ALL WORKED OUT.
HEY, GREAT MENU, RIGHT?
EVERYBODY WAS HAPPY.
I FEEL VERY EXCITED.
I FEEL GOOD.
THAT'S IT.
IN THE NEXT COUPLE OF DAYS,
THE WORD CONTINUED
TO SPREAD
THROUGHOUT LONG ISLAND
ABOUT ITS FIRST GASTROPUB.
WE HAVE A WONDERFUL
NEW MENU.
WE HAVE A WONDERFUL
NEW MENU.
THAT WAS THE BEST BURGER
I'VE EVER EATEN.
I THOUGHT IT WAS COOKED
REALLY WELL.
REINVIGORATED
BY THE NEW DIRECTION
AND UPDATED MENU,
MELISSA HAS FOUND
HER PASSION AGAIN.
GOT ONE SMALL CAESAR,
ONE SMALL HAL.
CHEF RAMSAY BEING HERE
HAS DEFINITELY
BROUGHT NEW LIFE
INTO MY JOB.
CHICKEN SANDWICHES UP AND OUT,
BURGERS UP AND OUT.
I DO HAVE MORE PASSION
ABOUT IT.
WANT TO MAKE SURE
EVERYTHING IS GOOD.
I'M SURPRISED AT MYSELF NOW.
EVEN THE WAIT STAFF
HAS TAKEN IT UPON THEMSELVES
TO MAINTAIN THE CLEANLINESS
OF THE RESTAURANT.
WE'RE GONNA MAKE A LIST
WE'RE GONNA MAKE A LIST
OF WHAT NEEDS TO BE CLEANED
EVERY NIGHT,
'CAUSE WE WANT TO KEEP IT CLEAN
AND WE WANT TO MAKE IT
LOOK, LIKE, PRESENTABLE.
AND BILLY, WITH RENEWED HOPE
AND DETERMINATION,
IS MOVING FORWARD.
SOMETHING TO ENJOY
WHILE THEY'RE WAITING
TO TAKE YOUR ORDER.
INSPIRING EVERYONE
TO MAKE THE HANDLEBAR
A SUCCESS.
WELL DONE.
THIS PLACE IS GONNA BE
A SUCCESS.
I TELL YOU.
GREAT LOCATION.
GREAT FOOD.
GREAT GASTROPUB.
MY WIFE AND MYSELF
ARE VERY APPRECIATIVE
OF WHAT HE DID.
OF WHAT HE DID.
SEEMED LIKE THERE WAS
A BLACK CLOUD
HANGING OVER THE HANDLEBAR.
UM, I THINK THE SUN'S
STARTING TO SHINE A LITTLE BIT.
CONGRATULATIONS ON BEING
LONG ISLAND'S FIRST GASTROPUB.
OKAY, GOOD NIGHT.
CHEF RAMSAY CAME
TO MY RESTAURANT,
WENT ABOVE AND BEYOND ANYTHING
I COULD'VE POSSIBLY ASKED FOR,
AND I KNOW THIS RESTAURANT'S
GONNA BE SUCCESSFUL
FROM HERE ON OUT.
THAT WAS TOUGH.
VERY TOUGH INDEED.
WE MADE A LOT OF CHANGES.
CHANGED THE MENU,
CHANGED THE DECOR.
BUT THERE'S ONE THING IN THERE
THAT I THOUGHT
WAS COMPLETELY UNCHANGEABLE,
AND THAT WAS BILL.
AND WE EVEN MANAGED THAT.