Kitchen Nightmares (2007–2014): Season 1, Episode 2 - Dillons - full transcript
Gordon's biggest challenge is fixing Dillon's, a multi-cultural restaurant in New York City that is located directly across the street from one of Gordon's own eateries. Dillon's is suffering from an identity crisis due to its menu serving various types of cuisine, a filthy kitchen, an incompetent staff, and three different owners, none of whom are doing a good job.
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HOME TO THOUSANDS OF
RESTAURANTS.
THE MOST COMPETITIVE CITY
IN THE WORLD.
BUT THERE'S ONE RESTAURANT
THAT NEEDS MY HELP
MORE THAN ANY OTHER,
AND IT'S RIGHT DOWN THERE.
TONIGHT ON KITCHEN NIGHTMARES,
NEW YORK CITY MAY BE
THE MECCA OF FINE DINING,
BUT IN THE HEART OF MANHATTAN
IS A RESTAURANT
IN SUCH BAD SHAPE,
IT MAY PROVE TO BE
GORDON'S BIGGEST CHALLENGE YET.
OH, MY GOD!
DILLONS, AN INDIAN EATERY,
IS NOT ON THE VERGE
OF DISASTER...
IS NOT ON THE VERGE
OF DISASTER...
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
IT'S ALREADY THERE.
IT'S ROTTEN, MY MAN!
THE MENU IS CONFUSING.
BRITISH, ITALIAN--
THE ONLY THING THAT'S NOT
ON HERE IS CHINESE.
THE FOOD IS AWFUL.
GREEN BURGERS KILL PEOPLE!
THERE IS A LANGUAGE BARRIER.
TELL HIM IN YOUR LANGUAGE
HE'LL KILL SOMEBODY!
AND AS FAR
AS THE CLEANLINESS GOES...
HOLY!
OH, MY GOD!
IT'S NOT A PRETTY SIGHT.
AND WHAT MAKES MATTERS WORSE,
THE NUMEROUS MANAGERS
DON'T SEEM TO CARE.
I HAVE NOTHING TO BE GUILTY OF.
I HAVE NOTHING TO BE GUILTY OF.
YOU WHAT?
NO ONE IS GETTING SERVED
ON THIS RESTAURANT
TONIGHT.
GET READY TO WITNESS
ONE CRAZY WEEK
IN THE LIFE OF GORDON RAMSAY.
THIS IS THE LUCKIEST DAY
OF THEIR LIFE, OKAY?
AS HE ATTEMPTS TO TURN AROUND
A MANHATTAN MESS.
CAN YOU GO AND TELL THEM
THAT THE KITCHEN IS CLOSED.
TONIGHT ON KITCHEN NIGHTMARES.
YES, LISA.
HOW ARE YOU?
WE'RE DILLONS.
THIS IS AN AMERICAN-IRISH
RESTAURANT.
WE'VE AN INDIAN-NESS
CONNECTED TO IT.
IT'S HARD FOR ME TO BELIEVE
IT'S HARD FOR ME TO BELIEVE
THAT DILLONS HAS LASTED
THIS LONG.
OKAY, AND YOU HAD EIGHT PEOPLE
LEAVE ON YOU, YES?
WE KIND OF LURCH BETWEEN
CATASTROPHE AND DISASTER.
WE STARTED THIS RESTAURANT
BUT THE RESTAURANT
IS NOT DOING THAT WELL.
DILLONS, GOOD EVENING,
HOW CAN I HELP YOU?
WE HIRED MARTIN TO TAKE CARE
OF THIS BUSINESS.
LA DA DA DA.
I HAVE AN OBJECTIVE.
THE IDEA WAS TO CAPTURE
THE BEST OF ALL WORLDS.
WHAT ARE WE CHOOSING FROM?
WE HAVE BEEF BHUNA.
WHICH MENU?
WHICH MENU?
LAMB CHOPS, SHEPARD'S PIE--
THAT'S THE WAVE OF THE FUTURE.
HAMBURGERS.
I THINK PEOPLE
ARE A BIT CONFUSED
AS TO, LIKE, WHAT KIND
OF RESTAURANT THIS IS.
I DON'T KNOW WHAT EACH MANAGER
DOES SPECIFICALLY.
I'M THE GENERAL MANAGER.
I'M THE OPERATIONS MANAGER.
AND I'M THE FLOOR MANAGER
HERE.
NOBODY REALLY KNEW KHAN
WAS A MANAGER.
HE DOESN'T DO ANYTHING HERE.
I DON'T LIKE TO WORK HERE
BECAUSE EVERYTHING'S
SO MESSED UP.
I THINK IN AN IDEAL WORLD,
MARTIN WOULD BE
AN ONGOING CHARACTER
IN A REALITY TV SERIES.
MARTIN, MARTIN.
THANK YOU.
MY RESPONSIBILITIES INCLUDE
AN AWFUL LOT OF THINGS.
I MAKE SURE
THAT EVERYTHING RUNS.
IF SOMETHING'S BROKEN,
I FIX IT.
I MAKE SURE THAT THERE'S
TOILET PAPER
TO WIPE YOUR BUTT WITH.
FREQUENTLY I WILL HAVE
TO COOK SOMETHING
BECAUSE THE COOKS WHO MAKE
THE INDIAN FOOD--
DON'T KNOW HOW TO MAKE
AMERICAN FOOD.
IF WE GET CUSTOMERS IN HERE,
I WILL WALK UP TO TABLES,
SERVE THEM THEIR FOOD,
AND THEY'LL BE SWATTING FLIES
AWAY.
IT IS DISGUSTING.
THE KITCHEN'S NOT CLEAN.
THAT PROBLEM HAS BEEN
ERADICATED NOW.
I THINK IT HAS.
OH, THERE'S A FLY.
FOR LAST SIX MONTHS,
WE ARE LOSING, LIKE,
$20,000 TO $30,000 A MONTH.
I CANNOT CONTINUE
LOSING MONEY LIKE THIS.
I DON'T WANT TO CONTINUE
WITH THIS NIGHTMARE.
I DON'T WANT TO CONTINUE
WITH THIS NIGHTMARE.
I'LL DO ANYTHING AND EVERYTHING,
WHAT GORDON RAMSAY
ASKS ME TO DO
TO MAKE THIS PLACE
SUCCESSFUL.
IRONICALLY, GORDON'S SUCCESSFUL
NEW YORK RESTAURANT
IS ONLY TWO BLOCKS AWAY
FROM THIS KITCHEN NIGHTMARE.
DILLONS WITH A CANOPY
ALL TAPED DOWN
AND WHAT THE
IS THAT SIGN THERE?
IT'S LIKE A SCOREBOARD.
MORNING.
HELLO.
GORDON RAMSAY--
MARTIN, GENERAL MANAGER.
GORDON RAMSAY--
MARTIN, GENERAL MANAGER.
PLEASE SEE DILLONS--
DILLONS INDIAN RESTAURANT.
INDIAN RESTAURANT, YES.
DOESN'T SOUND LIKE
AN INDIAN, DOES IT?
DILLONS.
NO.
NO.
DILLONS--NO.
WHEN I FIRST MET GORDON,
I ASSUMED HE'D BE
A FAIRLY INTIMIDATING GUY.
AND THAT'S EXACTLY WHAT
HE WAS.
MOHAMMAD, HOW ARE YOU?
FINE, THANK YOU.
HELLO.
JENNA.
JENNA, NICE TO SEE YOU.
GORDON DEFINITELY HAS
A PRESENCE ABOUT HIM.
I DON'T KNOW WHETHER OR NOT
I SHOULD BE TERRIFIED
OR JUST RELAX
AND GO WITH EVERYTHING.
THIS IS ANDREW,
OPERATIONS MANAGER.
GENERAL MANAGER,
OPERATIONS MANAGER.
YES.
I HAVE ONE ROCKY TABLE.
TRUST YOU TO PICK
THE WORST TABLE IN THE HOUSE.
LET'S SIT AT THIS TABLE,
SHALL WE?
YEAH?
OKAY.
GOOD.
UH, MARTIN?
YES.
UM, WITH SUCH A HUGE MENU...
HMM.
AM I RIGHT IN THINKING
THERE'S TWO KITCHENS?
THERE'S TWO DIFFERENT CHEFS
IN ONE KITCHEN.
THEY WORK ALONGSIDE
EACH OTHER.
BRITISH, ITALIAN, BUFFALO--
YES.
THE ONLY THING
THAT'S NOT ON HERE IS CHINESE.
ARE YOU NORMALLY
THIS BUSY FOR LUNCH?
OH, ACTUALLY
IT'S A LITTLE BUSY TODAY.
OH, ACTUALLY
IT'S A LITTLE BUSY TODAY.
WE DON'T HAVE PEOPLE
COMING IN
BECAUSE THEY SEE
AN EMPTY RESTAURANT.
SOMETIMES I DON'T GET
A TABLE AT ALL.
FROM THE MAIN MENU,
ASSORTED VEGETARIAN APPETIZERS.
AND THEN FOR MAIN COURSE,
THE LAMB BIRYANI
AND BEEF BHUNA.
FROM THE AMERICAN MENU,
I'LL GO FOR THE SALMON NICOISE.
PLEASE,
THANK YOU.
YOU'RE WELCOME.
GOD, I'M LONELY.
I NEED THE APPETIZERS FIRST.
ARE YOU OKAY?
I'M QUITE EXCITED
TO SEE THE REACTION.
GOT, LIKE, GREAT SERVICE,
GREAT FOOD,
GOT, LIKE, GREAT SERVICE,
GREAT FOOD,
SO IT'S A WIN-WIN SITUATION.
THE WALLS ARE GHASTLY.
LOOKS LIKE IT'S BEEN PLASTERED
WITH HOSPITAL LINEN.
THAT'S WHERE THE CUSTOMERS GO
AFTER THEY COME OUT
OF THIS RESTAURANT.
OF COURSE THERE'S NO
SALMON.
WHY WOULD THERE BE
SALMON?
WHEN GORDON RAMSAY ORDERED
HIS LUNCH,
HE MUST'VE LOOKED IN
TO A CRYSTAL BALL
'CAUSE HE ORDERED SOMETHING
THAT WE DIDN'T HAVE.
LET ME JUST MAKE SURE
THAT I CAN ORDER SOMETHING
THAT THEY DON'T HAVE.
RIGHT.
THERE'S TWO FRITTERS.
THOSE ONES BOTH
ARE VEGETABLE.
THEY'RE BOTH VEGETABLE.
YES.
MAY THE LORD ABOVE
NOT POISON ME.
AMEN.
IN TERMS OF BEAUTY,
IT'S NOT EXACTLY
AN INDIAN CLASSIC, IS IT?
IT LOOKS LIKE
A DEHYDRATED TURD.
THERE'S MEAT IN THERE.
UM, THAT ONE'S GOT MEAT
IN THERE.
IT'S NOT VEGETARIAN.
TASTES LIKE LAMB.
IF HE WERE A VEGETARIAN,
I WOULD EXPECT A LAWSUIT.
I WOULD EXPECT A LAWSUIT.
YOU GUYS ARE KILLING ME
RIGHT NOW.
THE ASSORTED VEGETARIAN
APPETIZER PLATE
HAS TO BE VEGETARIAN.
HE JUST HAD A MEAT ONE.
KNOCK ON WOOD,
THE WORST IS OVER, RIGHT?
OKAY.
THAT'S THE BEEF BHUNA.
BEEF BHUNA.
AND THE LAMB BIRYANI.
LAMB BIRYANI.
AND SHE'S BRINGING
A PLATE FOR YOU.
THANKS, DARLING.
WOULD YOU, UH...
WOULD YOU MIND GETTING ME
A CLEAN ONE, PLEASE?
WOULD YOU MIND GETTING ME
A CLEAN ONE, PLEASE?
SORRY.
WHAT THE IS THAT?
IT ALWAYS WORRIES ME
WHEN THEY STICK TOMATO ROSES
ON TOP OF FOOD
AND THE TOMATO'S ROTTEN.
THAT IS NOT A PIECE OF BEEF
DOES THAT LOOK LIKE A PIECE
OF BEEF TO YOU, MY DARLING?
IT'S DRY.
IT LOOKS LIKE PORK.
IF THAT'S BEEF,
THEN I WAS BORN
IN BANGLADESH.
THEN I WAS BORN
IN BANGLADESH.
GOMEZ?
YEAH?
HE SAYS TO TRY THIS.
IT'S PORK.
PRETTY SURE IT'S PORK.
THE BEEF?
PORK.
NO.
IT WAS LAMB.
SO NOW IT WAS LAMB.
GORDON DIDN'T SEEM TO ENJOY
MUCH OF ANYTHING.
AND THAT'S HOW IT USUALLY GOES
WITH CUSTOMERS.
WHERE DO YOU START
ON THIS ONE?
THE POTATOES ARE SICK, MARTIN.
THEY LOOK LIKE THEY WERE COOKED
AT LEAST A WEEK AGO.
AND FROZEN SALMON TOO.
ANDREW, THAT'S GOOD.
YOU HAVE COME TO THE RESCUE
ONCE AGAIN.
ONE OF THE GREATEST CHEFS
IN THE WORLD
WANTS SOMETHING TO EAT,
AND I HAD TO MAKE IT.
THANK YOU.
SO THIS IS FROM
THE AMERICAN KITCHEN.
LOOKS LIKE A DOORMAT.
ANOTHER FLY.
UH, IS THIS NORMAL?
UM...
YES, IT IS.
WHO MADE THIS?
UM, I DID.
SO YOU'RE
THE OPERATIONS MANAGER.
SO YOU'RE
THE OPERATIONS MANAGER.
YES.
YOU'RE THE CHEF AS WELL?
YES.
WE HAVEN'T GOT ANY OTHER CHEFS
IN THE BACK
THAT CAN COOK THIS FOOD?
THEY DON'T KNOW HOW TO COOK
ANY WESTERN STYLE FOOD.
WOULD YOU DO ME A FAVOR?
YES.
JUST...EAT THAT.
NOT WITH PLEASURE.
PRETTY MUCH EVERYTHING
THAT COULD GO WRONG
WENT HORRIBLY
AND CATASTROPHICALLY WRONG.
OH, GOD!
CALLISTUS?
YEAH.
PLEASE TO MEET YOU.
GORDON.
TELL HIM IN A REALLY NICE WAY
"YOUR FOOD IS."
THE FOOD WAS BLAND.
OLD-FASHIONED.
I'VE EATEN IT.
I DON'T FEEL TOO GOOD.
WHAT HE SAYS IS THAT
THAT LAMB IS PROBABLY
THE OLD LAMB.
YOU SERVED ME OLD LAMB?
MADE A MISTAKE?
COMING UP, GORDON'S NIGHTMARES
ARE REALIZED,
THAT IS POISON.
AS HE TAKES A LOOK
INSIDE THIS KITCHEN.
GREEN BURGERS KILL PEOPLE!
WILL ANDREW AND MARTIN
SURVIVE THE NIGHT?
I'VE NEVER MET
A GENERAL MANAGER
SO AS YOU.
AND LATER, WHAT FILTH
WILL GORDON FIND LURKING BELOW?
OH, MY GOD!
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
THAT'S COMING UP
ON KITCHEN NIGHTMARES.
AFTER GORDON'S
LUNCHTIME FIASCO,
HE NOW TRIES TO UNDERSTAND
HOW THIS RESTAURANT
IS MANAGED.
NO, I'M NOT WORTHY
OF SPARKLING WATER.
I HAVE TAP WATER HERE.
ARE WE GONNA RESET
THIS TABLE?
EENIE MEENIE MINY MOE,
CATCH A MANAGER
BY THE TOE.
YOU ARE WHAT?
ON THE FLOOR.
YOU'RE THE FLOOR MANAGER.
FLOOR MANAGER.
HOLY MACKEREL.
WHEN I CAME TO WORK,
I WAS NERVOUS,
BUT AT THE SAME TIME
I WAS HAPPY BECAUSE
I HAVE A CHANCE
I WAS HAPPY BECAUSE
I HAVE A CHANCE
TO WORK WITH CHEF RAMSAY.
YOU THINK IT'S THAT FUNNY
AND EASY TO DO?
EVERYBODY HERE HATES KHAN.
AND I CAN'T FIRE THE GUY,
BECAUSE HE'S PROTECTED
BY MOHAMMAD.
NOW WE HAVE A FLOOR MANAGER,
OPERATIONS MANAGER,
AND GENERAL MANAGER.
I WAS RESTING,
JUST THINKING OF VARIOUS THINGS
I'VE GOT TO SORT OUT.
ONE OF THE WAITRESSES
WAS RUBBING MY HAIR.
IT WAS A NATURAL THING.
IT WAS A NATURAL THING.
HOW MANY MANAGERS
DOES THIS PLACE NEED?
I FOUND A NEW MANAGER.
WE NOW HAVE A FLOOR MANAGER,
AMONGST THE OPERATION MANAGER
THAT'S MANAGED BY
THE GENERAL MANAGER.
THREE MANAGERS
AND THEY'RE ALL.
DEAR, OH, DEAR!
WITH A BETTER UNDERSTANDING
OF THE STAFF STRUCTURE,
IT'S TIME FOR GORDON
TO SEE THE STAFF IN ACTION
AT A DINNER SERVICE.
WELCOME.
NICE TO SEE YOU.
ARE YOU STILL LOOKING
OVER THE MENU?
THE INDIAN'S VERY GOOD.
WHAT ARE WE CHOOSING FROM?
WHICH MENU?
IT'S ALSO BECOMING CLEAR
TO GORDON
THAT THE MULTIPLE STYLES
OF MENU
IS NOT A POSITIVE,
BUT A NEGATIVE.
THANK YOU.
OKAY, READY?
OKAY, FAROUK,
OH, ,
HOLY MOSES.
OH, DEAR.
ME.
LIFT IT OFF THE FLOOR
LIFT IT OFF THE FLOOR
AND DON'T PUT IT
ON THE FLOOR.
HELLO, MADAM.
FLOOR MANAGER?
OPERATIONS MANAGER?
GENERAL MANAGER?
ANYBODY?
MOHAMMAD, CAN YOU EXPLAIN
TO GOMEZ--
YES.
THAT WE'VE GOT TO STOP
PUTTING THINGS ON THE FLOOR.
YES?
IT'S UNHYGIENIC.
UNHYGIENIC AND IT COULD
BE DANGEROUS TOO.
IT'S VERY DANGEROUS.
DEAR, OH DEAR, OH DEAR.
IT'S 40 MINUTES
INTO THE SERVICE,
AND UNBELIEVABLY NO FOOD
HAS LEFT THE KITCHEN.
AND UNBELIEVABLY NO FOOD
HAS LEFT THE KITCHEN.
MY FIRST TABLE STILL
HASN'T GOTTEN HER ENTREE.
ONE OF THE MAJOR REASONS
KITCHEN CHAOS.
WHO'S IN CHARGE HERE?
I'M TAKING OVER
EXPEDITING HERE.
- YOU'RE EXPEDITING?
- YES.
MOHAMMAD, WHAT ARE YOU DOING
IN HERE?
YOU'VE GOT THREE MANAGERS,
TWO CHEFS,
EIGHT GIRLS OUT
AT THE FRONT
EIGHT GIRLS OUT
AT THE FRONT
AND NO ONE CAN
DELEGATE.
OH, MY GOD.
OKAY KIDS--
LET EVERYBODY KNOW.
AND WHEN INFORMATION
IS SHOUTED FROM THE KITCHEN,
MARTIN IS BUSY AGAIN.
NOT WITH CUSTOMERS,
BUT WITH HIS PHONE.
OH, MY GOD.
OKAY, THAT HAS TO BE READY
BEFORE THIS GOES UP.
ULTIMATELY,
MARTIN DOESN'T BELONG
IN A LEADERSHIP POSITION.
THIS PLACE IS RUNNING
IN CHAOS.
IT'S TOTALLY DYSFUNCTIONAL.
IT'S TOTALLY DYSFUNCTIONAL.
AND THERE NEEDS
TO BE LEADERSHIP HERE.
SO WHAT
ARE YOU COOKING TONIGHT?
NOTHING.
NOTHING AT ALL?
UH-UH.
GET ME THE GENERAL MANAGER,
MARTIN, PLEASE.
ALL RIGHT.
MARTIN!
GORDON RAMSAY WAS REALLY
GETTING UNDER MY SKIN.
OKAY, RIGHT.
THIS YOUNG MAN'S HERE.
HE'S STANDING HERE,
AND HE HAS NOTHING TO COOK.
IS THIS HOW YOU RUN
A PLACE?
WHY DID IT TAKE ME
TO LET YOU KNOW
THAT HE'S STANDING THERE
PLAYING WITH RADISHES.
BECAUSE, UM...
BECAUSE, UM...
YOU'RE BUSY.
AH,.
HE WAS ALLUDING
TO MY RELATIONSHIP
WITH THE WAITRESSES.
YOU GET OFF ON IT.
GIRLS STROKING YOUR HAIR.
MASSAGING YOUR EGO.
YOU'RE SUCH A FAKE!
I'M NOT FAKE,
I'M JUST--
WHY--WHY ARE YOU SAYING
I'M A FAKE?
YOU'VE GOT MEMBERS
OF YOUR TEAM
STANDING HERE
GETTING PAID,
DOING ALL.
I'VE NEVER MET A GENERAL MANAGER
SO AS YOU!
OH, OKAY.
IF THIS WAS YOUR MONEY,
IF THIS WAS YOUR MONEY,
WOULD YOU LET HIM STAND HERE
PLAYING WITH HIS?
THAT'S WHAT
YOU WERE DOING HERE, ISN'T IT?
YOU'RE RIDING MOHAMMAD.
YOU'RE SKINNING THAT POOR MAN.
YES, YOU ARE.
YOU'RE TAKING ADVANTAGE
OF A WEAK RICH MAN.
THAT'S WHAT JUST
CLICKED IN MY MIND.
HE GOT PERSONAL.
HE WAS ACCUSING ME
OF RIDING MOHAMMAD.
THIS TYPE OF THING.
AND THAT GOT ME,
BECAUSE HOW THE HELL
HAVE YOU GOT THE RIGHT
TO SAY SOMETHING TO ME.
YOU DON'T EVEN KNOW ME.
WE GOT MORE STAFF
THAN CUSTOMERS TONIGHT
AND WE STILL CAN'T GET IT
RIGHT.
GENERAL MANAGER.
GENERAL TOSS POT.
GENERAL TOSS POT.
WHAT IS GOING ON BACK THERE?
AN HOUR AND A HALF
INTO DINNER SERVICE,
AND ONLY A FEW DISHES HAVE
MADE THEIR WAY TO CUSTOMERS,
WHO ARE NOT EXACTLY THRILLED
WITH DILLONS DINING EXPERIENCE.
THANK YOU VERY MUCH.
AND THOSE WHO HAVEN'T
RECEIVED FOOD
ARE GETTING READY TO LEAVE.
IN TWO MINUTES, WE'RE LEAVING.
AND, YOU KNOW,
WE ASKED--
SERIOUSLY, TWO MINUTES
WE'RE LEAVING.
WHAT ELSE I CAN DO FOR YOU
RIGHT NOW
SO THAT WOULD MAKE YOU HAPPY?
YOU TELL ME.
YOU TELL ME.
I'M SORRY, LADIES.
I CAN DISCOUNT YOUR BILL
AND YOU CAN GO.
IT'S DAY TWO AND GORDON
HAS ALREADY BEEN APPALLED
BY THE FOOD
AND DISMAYED
BY THE INADEQUATE MANAGEMENT.
TIME TO DO THE THING
I'VE BEEN DREADING MOST, YEAH?
GETTING INTO THE KITCHEN.
I AM NOT LOOKING FORWARD
TO THIS PART.
I AM NOT LOOKING FORWARD
TO THIS PART.
WHEN WERE THESE CHANGED LAST?
UM, THAT ONE...
WELL, AT LEAST THE FLIES
LOOK FRESH.
OH, MY GOD.
I HAVE NO IDEA WHY IS THE FLIES.
THERE IS A LOT OF FLIES HERE.
WHAT IS THAT?
I DON'T KNOW
WHAT IT IS.
YOU DON'T KNOW.
MOLDY.
THAT IS QUITE FRANKLY
THE WORST HAMBURGER
I'VE EVER SEEN
IN MY ENTIRE LIFE.
OH, MY GOD.
THESE WERE MY
POTATOES FOR LUNCH.
THESE WERE MY
POTATOES FOR LUNCH.
DO ME A FAVOR.
YES.
EAT THAT.
THANK GOD I SAT
THE LITTLE DOWN
TO EAT THEM.
THAT'S NOT A POTATO.
GREEN CHICKEN.
WHAT'S THAT SMELL?
FOR GOD'S SAKE!
LOOK AT THAT!
LOOK!
COCKROACHES!
HOLY!
HOLY!
OH, MY GOD!
THAT IS THE WORST HAMBURGER
I'VE EVER SEEN
IN MY ENTIRE LIFE.
HAVING DISCOVERED
THE TERRIBLE CONDITIONS
IN THE KITCHEN,
GORDON NOW VENTURES
DOWN TO THE BASEMENT
OF THE RESTAURANT
TO CHECK OUT
WHAT'S LURKING BELOW.
WHAT'S THAT SMELL?
WHAT?
WHAT IS THAT?
IS THAT FOR RATS
OR MICE?
SO WE HAVE GOT RATS HERE.
SO WE HAVE GOT RATS HERE.
THERE'S RAT DROPPINGS.
LOOK AT THEM ALL!
EVERYWHERE!
RATS.
RATS.
OH, MY GOOD GOD.
LOOK AT THE COCKROACHES.
OH, MY GOD--LOOK.
I'VE GOT ONE
IN MY HAIR.
IT'S COCKROACHES.
BOXES FULL OF THEM.
LOOK!
LOOK AT THEM ALL!
LOOK AT THEM ALL!
OH, MY GOD!
LOOK.
THERE THEY ARE THERE,
IN REFRIGERATION.
OH, NO.
OH, MY GOD.
OH, NO!
LOOK AT THAT!
OH, MY GOD!
LOOK AT THEM.
THERE YOU GO.
THERE YOU GO.
IT'S LIKE A NIGHTMARE.
LOOK, MOHAMMAD--
I MEAN, IT'S NOT EVEN
A PEPPER.
IT'S ROTTEN.
IT'S ROTTEN.
AND I'M WORRIED ABOUT
THE FLIES IN THE DINING ROOM.
I KNOW WHERE THEY'RE
BREEDING NOW.
LOOK AT IT!
I'VE EATEN HERE!
COME ON!
MARTIN!
WE'LL MISS YOU.
HOPEFULLY SEE YOU SOON.
TAKE CARE, BYE.
OKAY, YEAH,
I NEED MARTIN URGENTLY.
HE'S THE GENERAL MANAGER,
YES?
YEAH, GOOD.
YOU'RE--YOU'RE NEEDED
RIGHT NOW.
I'M NEEDED RIGHT NOW?
YES, NEEDED IN THE KITCHEN
URGENTLY.
ARE YOU IN CHARGE OF THIS?
ARE YOU RESPONSIBLE
FOR THIS?
ARE YOU RESPONSIBLE
FOR THIS?
THAT IS THE SALAD
THAT I HAD--LUNCHTIME.
AS I OPEN THE BAG AND BANG--
OUT COME THE FLIES.
UH, GENTLEMEN, IT GETS WORSE
THAN THAT.
IT'S GREEN.
IT'S BEYOND EDIBLE.
IT'S DISGUSTING!
LOOK AT THE COLOR
OF THOSE CHICKEN WINGS.
EVERYTHING IN THERE WAS PUTRID.
HOW LONG HAS THAT BEEN
IN THERE?
GIVE ME AN ANSWER
BECAUSE I'M MYSELF.
YES, UH,
THERE'S A HEAD CHEF
RESPONSIBLE FOR THIS.
TRY TO RECTIFY IT--
THIS WILL KILL SOMEBODY.
TRY TO RECTIFY IT--
THIS WILL KILL SOMEBODY.
I'M NOT PASSING THE BUCK,
BUT...
I KNOW MY GENERAL MANAGER
KNOWS WHAT THE
GOES ON IN MY FRIDGES.
WHERE ARE YOUR STANDARDS?
OUR STANDARDS ARE--
LOOK AT IT!
LET ME JUST TELL YOU
SOMETHING.
YES.
I'VE EATEN HERE!
WHEN'S THAT FROM?
THAT'S BEEN SLICED.
THAT'S GONE OUT.
WHAT IS THAT--WHERE IS IT--
HEY, MADAM.
WHERE'S THAT TOMATO GONE?
LOOK, IT'S ROTTEN,
YOU IDIOT.
IT'S ROTTEN!
IT'S ROTTEN!
NO, NO, NO.
SO WHERE IS IT?
OH, MY GOD.
THINGS ARE LOOKING PRETTY GLUM.
LOOK, LOOK, LOOK!
LOOK!
IT'S ROTTEN, MOHAMMAD!
TELL HIM IN YOUR LANGUAGE
HE'LL KILL SOMEBODY!
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
HOW MANY TABLES
ARE OUT THERE?
HOW MANY TABLES
ARE OUT THERE?
THERE'S THREE.
THREE.
YOU TELL THOSE THREE TABLES
THIS IS LUCKIEST DAY
OF THEIR LIVES.
OKAY?
THE ONLY THING WORSE
THAN HAVING TABLES SENT AWAY
IS KNOWING THAT WHAT I WAS
GOING TO SERVE THEM
COULD MAKE THEM SICK.
NO ONE IS GETTING SERVED
ON THIS RESTAURANT
TONIGHT.
LET'S MAKE THAT CLEAR.
YES OR NO?
ANYONE AGAINST THAT?
NO.
NO--GOOD.
THAT DIDN'T GO DOWN TOO WELL.
HE WAS EXTREMELY ANGRY,
EXTREMELY PISSED OFF.
WE ARE NOT...EVER AGAIN
WE ARE NOT...EVER AGAIN
SERVING ANY OF THIS FOOD.
I DON'T GIVE A
WHAT ANYONE SAYS.
CAN YOU GO AND TELL THEM
THAT THE KITCHEN IS CLOSED
RIGHT NOW.
OUT THERE AND TELL THEM
THE TRUTH.
TELL THEM NOW!
GORDON WAS SO OUTRAGED.
SO ANGRY.
I'VE NEVER SEEN ANYTHING
LIKE IT.
GREEN BURGERS TO
FURRY CUCUMBER
TO
ROTTEN POTATOES.
OUT THERE!
HELLO.
HI.
I'M SORRY TO INFORM YOU
THAT WE ARE NOT GOING TO BE
SERVING DINNER THIS EVENING.
THAT WE ARE NOT GOING TO BE
SERVING DINNER THIS EVENING.
CHEF RAMSAY'S SHUT DOWN
THE KITCHEN.
IT'S JUST DISGRACEFUL.
I FEEL TERRIBLE
THAT IT'S GOTTEN TO THIS POINT.
I'M SPEECHLESS.
IT IS A NIGHTMARE.
THIS IS SO HORRIBLE.
I SHOULD CLOSE DOWN
THIS PLACE.
THIS IS WORSE THAN A NIGHTMARE.
GORDON HAS ENCOUNTERED
ONE OF THE MOST
DISGUSTING KITCHENS
HE HAS EVER SEEN.
OH, MY GOD!
AND SO HE MUST TAKE
SERIOUS ACTION.
LET'S GO.
I WANT THESE GUYS TO KNOW
I MEAN
BUSINESS.
A CLEAN MEANS A PROPER CLEAN.
RIGHT, YOU DIRTY LITTLE
,
RIGHT, YOU DIRTY LITTLE
,
WHERE ARE YOU?
I WAS JUST LOOKING AT HIM...
AND THINKING...
OKAY, WHEN I SAY "CLEAN,"
I MEAN "CLEAN," YEAH?
GUYS!
LET'S GO!
THESE GUYS ARE PROFESSIONAL
STEAM CLEANERS, YEAH?
GUYS, KITCHEN'S STRAIGHT
THROUGH THERE.
IT WASN'T JUST CLEANERS;
IT WAS CLEANERS PLUS.
THEY WERE DRESSED LIKE PEOPLE
THEY WERE DRESSED LIKE PEOPLE
FROM STAR WARS,
FOR GOD'S SAKE.
AND YOU GUYS ARE DOING IT
WITH THEM, YEAH?
OH, GOD.
TO SEEK OUT AND DESTROY
ALL MOLDY, ROTTEN,
AND CONTAMINATED FOODS.
WE GOT WORK TO DO.
THE NEXT PHASE
OF OPERATION STERILIZE,
STEAM CLEAN EVERY SQUARE INCH
OF THE KITCHEN.
NOW IT'S TIME
TO ENLIGHTEN MOHAMMAD
AND HIS MANAGERS
WITH A LITTLE TRIP
AND HIS MANAGERS
WITH A LITTLE TRIP
A COUPLE OF BLOCKS AWAY
TO THE KITCHEN OF GORDON'S
NEW YORK RESTAURANT.
OKAY, I WANT TO SHOW YOU
SOMETHING.
THE DIFFERENCE BETWEEN
NIGHT AND DAY.
THIS IS A KITCHEN.
HAVE A LOOK AROUND.
GORDON'S KITCHEN
IS ABSOLUTELY SPECTACULAR.
NO MATTER WHAT SIZE RESTAURANT
YOU ARE,
YOU CAN KEEP A CLEAN SHOP
AND YOU CAN KEEP IT
ORGANIZED.
AND YOU CAN KEEP IT
ORGANIZED.
OPEN THE FRIDGE DOOR,
MARTIN.
WE WENT TO THE LONDON.
THAT WAS THE WALK OF SHAME.
TWICE A DAY THESE FRIDGES
ARE CLEANED.
THIS IS HEAVEN,
THAT WAS HELL.
IN ORDER TO REACH OUT
TO THE LOCAL INDIAN COMMUNITY
AND NEW YORKERS AT LARGE,
GORDON HAS COME UP
WITH HIS STRATEGY FOR THE MENU.
CONTEMPORARY INDIAN CUISINE.
CONTEMPORARY INDIAN CUISINE.
DOES HE KNOW WE'RE ON BROADWAY?
WHERE ARE WE?
NEW JERSEY.
NO, NO--
- NEW JERSEY?
- OH, ME.
HE DOESN'T EVEN KNOW
WE'RE IN NEW YORK.
RIGHT.
WITH THIS SALMON,
WE'RE GONNA MAKE
A BIT OF A BROTH
WITH COCONUT AND TOMATOES
AND ONIONS.
RIGHT.
THE SECRET BEHIND THIS COLOR
IS NICE AND PINK--IT'S SWEET.
A LITTLE BIT
OF CURRY POWDER, YES?
YES.
AND THEN FROM THERE,
JUST SIT IT ON TOP
OF THE CHUTNEY.
PAN-SEARED SCALLOPS,
A WALNUT CHUTNEY,
A WALNUT CHUTNEY,
WONDERFUL, CRISPY SALMON
WITH A TOMATO COCONUT
CURRY BROTH.
HE JUST OPENED MY EYES
TO WHAT CAN BE DONE.
CLEAN, MODERN WAY
TO SERVE INDIAN FOOD.
VERY GOOD.
LOOK AT ME--
OH JEEZ.
GIVE ME A CUDDLE ,
OKAY?
VERY, VERY GOOD.
OKAY, OKAY,
YOU CAN LET GO NOW.
HE CAN LET GO NOW.
HE CAN LET GO NOW!
OKAY, GOOD.
TO HELP EXECUTE
GORDON'S MENU MAKEOVER,
HE HAS ENLISTED THE HELP
OF ONE OF THE TOP INDIAN CHEFS
IN NEW YORK CITY,
VIKAS KHANNA.
GOOD TO SEE YOU, BUDDY.
ARE YOU WELL?
I NEED YOU HERE
TO WORK WITH
THE TEAM OF CHEFS
AND TO GET THIS PLACE
BACK ON THE MAP, YEAH?
LATER IN THE NIGHT,
GORDON'S DESIGN TEAM
IS BROUGHT IN
GORDON'S DESIGN TEAM
IS BROUGHT IN
TO DRAMATICALLY TRANSFORM
THE RESTAURANT'S INTERIOR
AND EXTERIOR.
IT'S A NEW DAY.
THE TACKY ELECTRONIC SIGN
IS BEING REMOVED,
AND THE RESTAURANT IS GIVEN
AN AUTHENTIC INDIAN NAME.
PURNIMA,
WHICH MEANS "FULL MOON."
FOLLOW ME--LET'S GO!
HERE WE GO.
THERE WE WERE,
ALL BLINDFOLDED,
MUCH TO OUR CHAGRIN
I TELL YOU.
OKAY, ON THE COUNT OF THREE,
TAKE OFF YOUR BLINDFOLDS.
ONE, TWO, THREE!
ONE, TWO, THREE!
WELCOME.
WOW!
WOW!
HAVEN'T THEY DONE
AN AMAZING JOB?
GREAT JOB.
AMAZING JOB.
MOHAMMAD, HAVE A LOOK
FROM DOWN HERE.
WOW.
WHAT A DIFFERENCE.
ISN'T IT BEAUTIFUL?
BEAUTIFUL.
IT HAS A NICE CLEAN,
CRISP LOOK.
IT LOOKS NOW LIKE
IT'S BEEN DONE
BY PROFESSIONALS
THE WAY IT SHOULD.
OH, WOW!
THIS IS BEAUTIFUL.
ISN'T IT LOVELY?
I'M HAPPY TO COME INTO WORK NOW
AND NOT SEE THE MATERIAL.
IT'S SO MUCH MORE
THAN I THOUGHT IT'D BE.
NEW CHAIRS,
NEW BANQUETTES,
NEW LINEN,
NEW PICTURES,
AND IT LOOKS LIKE SOMETHING
THAT IS CLASSY, YES?
HE JUST TURNED THIS RESTAURANT
FROM 0 TO 100.
WE'RE GONNA GO OUTSIDE
AND HAVE A QUICK LOOK
OUTSIDE.
WOW, BEAUTIFUL.
WOW!
OH, MY GOD!
STAND BACK A LITTLE BIT.
THERE'S NO CONFUSION.
THE COLOR'S BEAUTIFUL.
YES.
I'M NOT GONNA MISS
THAT SIGN.
I'M SO GLAD TO HAVE IT GONE.
IT LOOKS LIKE A REAL RESTAURANT
AGAIN.
AMAZING JOB.
AFTER WORKING THROUGH
THE NIGHT,
VIKAS IS READY TO PRESENT
THE NEW MENU
HE DESIGNED WITH GORDON.
THE OLD MENU HAS BEEN REPLACED
WITH CLASSIC INDIAN DISHES
THAT HAVE A MODERN TWIST.
EVERYTHING IS DONE
VERY SIMPLE
EVERYTHING IS DONE
VERY SIMPLE
ACCORDING TO AMERICAN PALATE.
I DIDN'T KNOW THAT INDIAN FOOD
LIKE THAT EXISTED.
OKAY,
THAT'S A VERY BASIC CURRY.
WE MOVE TO THE NEXT DISH,
WE HAVE KADHAI SHRIMP HERE.
AFTER THE TRIO,
WE HAVE THE CHICKEN KORMA.
WE'RE USING SAFFRON,
REAL SAFFRON
FOR THIS FLAVOR.
MR. VIKAS IS SO CUTE.
HE IS A MAGICIAN TO ME.
AND GORDON'S RECIPE
OF SAFFRON CAULIFLOWER.
THE MENU REFLECTS THESE VALUES
OF FRESHNESS IN FOOD,
OF FRESHNESS IN FOOD,
VIBRANT FLAVORS,
AND IT'S VERY APPROACHABLE
FOR EVERYONE.
WITH THE KITCHEN, MENU,
AND DECOR
ALL IN GOOD SHAPE,
IT'S TIME FOR GORDON
TO TURN HIS ATTENTION
BACK TO THE STAFF.
BIG, BIG, BIG NIGHT, YES?
THIS PLACE IS ABOUT TO BE
RELAUNCHED PROPERLY.
TONIGHT IT HAS TO WORK,
OKAY?
WHAT'S YOUR ROLE FOR TONIGHT,
GENERAL MANAGER?
I'M IN FRONT OF HOUSE.
UM, I'LL BE MEETING,
GREETING--
WOULD YOU DO ME A FAVOR?
WOULD YOU DO ME A FAVOR?
WHEN THE CUSTOMERS SIT DOWN,
WILL YOU NOT SORT OF BE
SO FALSE
WHEN YOU JUMP ON--
JUST SOMETIMES I FEEL IT'S
SO IN-YOUR-FACE.
IT'S INTIMIDATING FOR THEM.
OKAY.
YEAH?
WATCHING YOUR PERFORMANCE,
I WAS, LIKE, WHEW--
TACKY.
WILL YOU PROMISE TO KEEP
YOUR PHONE OFF
IN THE MIDDLE OF SERVICE?
THAT'S DONE.
WILL YOU PROMISE TO BE ATTENTIVE
TO STAFF NEEDS
WHEN NECESSARY?
YEP.
WILL YOU ATTEMPT TO ACT
AS A GENERAL MANAGER
FOR THE FIRST TIME EVER
STEPPING INTO THIS BUSINESS?
YEAH?
I'LL ACT LIKE I ALWAYS DO,
YES.
WILL YOU NOT TAKE IT
AS YOUR CAFE AND HANG-OUT AREA?
WILL YOU NOT TAKE IT
AS YOUR CAFE AND HANG-OUT AREA?
THAT IS A GREAT MORALE
BOOSTER
BEFORE THE OPENING
OF THIS AMAZING NEW RESTAURANT.
WILL YOU ACTUALLY TREAT IT
AS A BUSINESS?
IF YOU COULD TRY TO MAKE
SOME IMPROVEMENT THIS EVENING.
PLEASE?
YEAH.
OKAY.
YOU'RE GIVING HIM
SUCH A HARD TIME
AND IT'S MAKING ME ANGRY.
I'M FRUSTRATED FOR THE LACK
OF RESPECT
THIS MAN HAS.
THAT'S WITH HIM,
NOT WITH YOU.
SO WOULD YOU MIND
KEEPING YOUR NOSE
SO WOULD YOU MIND
KEEPING YOUR NOSE
OUT OF MY BUSINESS.
DON'T TRY AND INTERRUPT ME.
EXCUSE ME,
THIS IS A LOYAL WORKER THERE--
OH, HERE WE GO.
NO, I'M SORRY.
YOU DON'T NEED YOUR MINIONS
TO TRY AND CONVINCE ME
HOW GOOD YOU ARE
ON THE BACK
OF WHAT I'VE EXPERIENCED.
IS THAT CLEAR?
MARTIN, PLEASE--
GORDON HELP US TO ACHIEVE
THAT ONE.
AN AMAZING JOB.
ABSOLUTELY, DEFINITELY.
THANK YOU, MOHAMMAD.
I'VE BEEN WAITING FOR THAT
FOR THE LAST WEEK.
I'M REALLY PLEASED
THAT IT CAME OUT.
SO NOW I WANT TO SEE
POSITIVITY FROM EVERYBODY.
SO NOW I WANT TO SEE
POSITIVITY FROM EVERYBODY.
ABSOLUTELY EVERYBODY.
AND IF THERE'S ANYONE
WHO DOESN'T THINK
THEY CAN PULL ON THE ROPE
LIKE THAT,
LOOK FOR A NEW JOB.
IT'S THE MORNING OF RELAUNCH,
AND GORDON HAS ORGANIZED
A PLAN
TO SPREAD THE WORD IN MANHATTAN.
IT'S A PURNIMA PARADE.
LOOK AT THAT!
OFF WE GO.
AND WE JUMP ON, YES?
IT'S AMAZING.
THE GIRLS, MUSIC,
AND THE PROMOTING IDEAS--
ALL OF THEM.
I LOVE IT,
I LOVE YOU!
I LOVE IT,
I LOVE YOU!
I'M GLAD YOU'RE HAPPY NOW.
PEOPLE WERE ASKING
WHERE THE RESTAURANT IS,
AND IT WAS NICE TO BE ABLE
TO DO SOMETHING TOGETHER.
WE NEEDED THAT
MORE THAN ANYTHING
BECAUSE I THINK ALL
OF OUR SPIRITS WERE SO BROKEN.
ALL OF A SUDDEN,
YOU'VE ALL COME ALIVE!
MY GOD!
IT'S ONLY TWO HOURS TO GO
UNTIL THE DOORS OPEN.
AND THE RESTAURANT
IS BOOKING UP.
THE FUTURE OF PURNIMA
RESTS GREATLY
THE FUTURE OF PURNIMA
RESTS GREATLY
ON TONIGHT'S RE-OPENING.
YES, I UNDERSTAND THAT.
ABSOLUTELY.
FOR MOHAMMAD,
TONIGHT IS A GOLDEN OPPORTUNITY.
BUT HE NEEDS HIS STAFF
TO RISE TO THE OCCASION.
HELLO, GOOD EVENING!
I WOULD SAY THIS TABLE
RIGHT HERE.
I GOT A TABLE
RIGHT HERE FOR YOU.
THIS IS VERY EXCITING TO SEE
THIS RESTAURANT IS FULL AGAIN.
THE KITCHEN IS UNDER
THE STRONG LEADERSHIP OF VIKAS.
SO HE'S GONNA BRING THE FOOD.
BUT GORDON WILL BE KEEPING
AN EYE
ON THE GENERAL MANAGER,
MARTIN.
APPETIZERS--
EVERYBODY TAKES THEM OUT.
THE SUCCESS OF PURNIMA
DEPENDS ON THE TEAMWORK.
THE SUCCESS OF PURNIMA
DEPENDS ON THE TEAMWORK.
THAT'S THE CRUCIAL POINT
OF RUNNING PURNIMA.
UH, MARTIN.
YEAH?
GIMME THE PHONE.
IS IT ON?
IT'S OFF, IT'S OFF.
JUST OFF.
IT'S OFF--OKAY.
YES, SIR,
YOU READY FOR ORDER?
ONE CHICKEN TIKKA TRIO.
THIS IS THE NEW STAFF
OF PURNIMA.
NEW DECOR, NEW MENU,
CONTEMPORARY, FRESH--
AND HOW EXCITING.
IT'S ALL FRESH, ALL NEW,
AND WONDERFUL.
IT'S ALL FRESH, ALL NEW,
AND WONDERFUL.
EVERYTHING'S JUST GOING
PERFECTLY WELL.
BUT ,
MARTIN'S STILL HERE.
EXCELLENT--NICE ATMOSPHERE
IN THE DINING ROOM.
NICE ATMOSPHERE.
HOW'S THE VEGETABLE
MEDLEY?
VERY GOOD.
CUSTOMERS ARE RESPONDING WELL
TO THE NEW MENU.
AND THE FIRST WAVE OF ORDERS
IS NOW HITTING THE KITCHEN.
LET'S GO.
I NEED ONE LAMB CHOP
MEDIUM RARE, PLEASE.
PIPING HOT, PLEASE.
TAKE THIS, TAKE THIS.
TAKE THIS, TAKE THIS.
WE GOTTA TURN SOME CUSTOMERS
TONIGHT.
WE GOTTA TURN TABLES,
YEAH?
IT'S GOOD.
IT'S REALLY GREAT.
CAULIFLOWER'S GREAT.
BUT AS THE ORDERS START
TO PILE IN,
MARTIN'S LACK
OF MANAGERIAL SKILLS
START TO SHOW.
AND THE WAIT STAFF
BECOMES CONFUSED.
CAN YOU GET
THE TWO BACK TABLES?
SERVICE, PLEASE.
CAN SOMEBODY TAKE THIS, PLEASE?
CAN SOMEBODY TAKE THIS, PLEASE?
WHICH IS CAUSING DISORDER
IN THE KITCHEN,
AND EVERYTHING IS STARTING
TO BACK UP.
MARTIN, KHAN,
THE FOOD'S SITTING HERE,
AND NO ONE'S MOVING
THEIR ASS, YES?
IT'S GETTING COLD
AND COLD AND COLD.
OH, MY GOD!
HOW'D THAT HAPPEN?
I NEED ANOTHER RICE, PLEASE.
SERVICE, GET ME MARTIN,
PLEASE.
YEAH, QUICKLY, YEAH?
EVERYONE'S STANDING IN IT.
DARLING, CAN YOU GET
OUT OF THE RICE, PLEASE?
MARTIN, COULD YOU SWEEP
THE RICE THEN,
RATHER THAN EVERYONE
STANDING IN IT?
RATHER THAN EVERYONE
STANDING IN IT?
YEAH, YEAH, YEAH.
BE NICE TO DO SOMETHING,
YEAH?
SO WE DON'T HAVE
TO SEND MORE FOOD TO THE RATS.
THAT'S GREAT;
FINALLY FOUND A JOB.
OH,.
EVEN ON A NIGHT WITH
A TOP CHEF AT THE HELM,
MARTIN'S MISMANAGEMENT
OF HIS WAITERS
HAS CAUSED PROBLEMS
IN THE KITCHEN,
AND THE CUSTOMERS
ARE PAYING THE PRICE.
IT'S UNBELIEVABLE!
IT'S COLD.
THEY FORGOT OUR ORDER.
I'M SURPRISED NONE OF THE FOOD
CAME OUT WARM.
IT'S A NIGHTMARE!
OKAY, WE'RE NOW JUST STARTING
OKAY, WE'RE NOW JUST STARTING
TO TURN THESE FIRST TABLES
BUT PANIC SET IN.
CUSTOMERS ARE COMPLAINING
ABOUT FOOD BEING COLD.
AND THESE STAFF ARE NOT USED
TO BEING BUSY,
ESPECIALLY LIKE THIS.
FOUR LEMON RICE
IT'S COLD, YEAH,
LET'S GO.
IT'S COLD 'CAUSE IT'S
LYING AROUND.
JUST TAKE THIS, PLEASE.
SERVICE, PLEASE.
I NEVER SERVED
AS MANY CUSTOMERS BEFORE.
WHO'S RUNNING THE RESTAURANT?
MARTIN?
GORDON, YEAH.
SOMEBODY ORDERED THIS, 33.
GORDON, YEAH.
SOMEBODY ORDERED THIS, 33.
LET'S GO,
AND THERE YOU GO.
ROUND AND THE BIG TRAY.
WHERE ARE YOU GOING?
WHAT TABLE?
VAKAS--
"VAKAS?"
VIKAS.
I DON'T THINK THAT MARTIN
UNDERSTANDS WHAT
A GENERAL MANAGER
REALLY SHOULD BE DOING.
DON'T MAKE ANY PHONE CALLS
ALONG THE WAY.
STRAIGHT TO THE TABLE.
NO, IT'S ACTUALLY BURNING,
YES.
IT'S ACTUALLY BURNING?
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD COLD,
MY MAN.
WHEN YOU PUT THE MEAL OUT
JUST NOW--
I BELIEVE GORDON'S TRYING
TO GET ME ANGRY, IRED,
ANNOYED OR WHATEVER.
AND I WASN'T TAKING
ANY PART WITH THAT.
AH,.
GORDON HAS SEEN ENOUGH
OF MARTIN'S MANAGERIAL
INCOMPETENCE,
AND BELIEVES HE MAY HAVE
FOUND A SOLUTION.
BE HONEST WITH ME.
CAN YOU MANAGE THIS PLACE?
SO STOP BLENDING IN
AND STAND ON YOUR FEET.
OKAY?
OKAY?
I WILL TRY MY BEST
TO CONVINCE CHEF RAMSAY
THAT I CAN RUN THIS RESTAURANT.
ONE MINUTE, ONE MINUTE.
I JUST DID THAT--
NO, NO, NO!
I HAVE TO PUT--
THAT'S OKAY,
THAT'S OKAY--RELAX.
WITH KHAN TAKING THE REINS,
FOOD IS FINALLY MAKING IT
OUT TO THE CUSTOMERS.
GOOD MAN.
THANK YOU.
EXCELLENT.
WITH KHAN IN THE DINING ROOM
AND VIKAS IN THE KITCHEN,
THE RESTAURANT IS BEGINNING
TO RUN SMOOTHLY.
AND THEY MAKE ME FEEL GOOD.
ONE, TWO, THREE!
TONIGHT I MADE OVER $100.
I WAS SO HAPPY.
THE GRAND OPENING OF PURNIMA
WAS BUMPY IN THE MIDDLE,
BUT FINISHED ON A HIGH NOTE.
MOHAMMAD, CAN I HAVE
A QUICK WORD WITH YOU PLEASE?
HOWEVER, GORDON KNOWS
HIS WORK IS NOT DONE.
THIS PLACE
CAN BE PHENOMENAL.
THE LOCATION'S EXTRAORDINARY.
THIS IS A NEW START.
EXACTLY.
YOU HAVE TO TREAT IT
AS A NEW BEGINNING.
OF COURSE.
I MEAN, IN A PERFECT WORLD,
I WOULD SACRIFICE
ONE OF YOUR MANAGERS
TO EMPLOY VIKAS.
YOU CANNOT CARRY DRIFTWOOD
IN YOUR BUSINESS.
YOU CANNOT CARRY DRIFTWOOD
IN YOUR BUSINESS.
OUT OF THE THREE MANAGERS...
ONE HAS TO GO.
BETWEEN YOU AND I,
MARTIN HAS AN AMAZING WAY
OF MANIPULATING YOU.
AND HE'S NOT WORTH
HIS WEIGHT
IN TERMS OF WHAT
HE BRINGS TO THE TABLE.
HEARING GORDON RAMSAY
SAY THAT TO MOHAMMAD,
THAT MAKES ME UPSET
AND ANGRY.
THE FRUSTRATION
JUST BOILED OVER.
TONIGHT, MOHAMMAD--
YES.
I HAVE NEVER USED YOU,
I'VE RESPECTED YOU.
I HAVE NEVER USED YOU,
I'VE RESPECTED YOU.
I'M PROUD OF WHAT WE'VE DONE.
I'VE NEVER CHEATED YOU.
WHAT--WHAT--
WHAT'S GOING ON?
COME HERE.
YOU'RE RECOMMENDING--
ENOUGH--I'VE HAD ENOUGH.
BECAUSE YOU'VE BEEN INSULTING.
YOU'VE ACCUSE ME OF--
DID YOU HEAR WHAT
I JUST SAID TO HIM?
MARTIN--
LET HIM GO.
GO ON, GET IT OUT.
GET IT OFF YOUR CHEST.
YOU'VE ACCUSED ME OF RIDING
ON THIS MAN'S SHOULDERS.
WHY ARE YOU POINTING LIKE THAT?
BECAUSE I'M ANGRY, OKAY?
BECAUSE I'M ANGRY, OKAY?
YOU WANT TO SEE PASSION,
I'M GIVING YOU PASSION.
THIS PERSON I'VE RESPECTED,
AND YOU'VE HAD THE AUDACITY
TO ACCUSE ME
OF, LIKE,
TAKING HIS MONEY--
RIDING OFF HIS BACK.
RIDING OFF HIS BACK
IS WHAT YOU SAID.
WELL, THAT IS DISGUSTING.
YOU HAVE NO RIGHT.
YOU DON'T KNOW THAT.
WHAT ABOUT--
WHAT ABOUT--
I HAVE NOTHING
TO BE GUILTY OF.
YOU WHAT?
NOTHING.
YOU SAT IN IT.
IT'S ROTTEN!
YEAH, YOU RAN IT,
YOU SAT IN IT--
YES.
YOU WASTED IT.
YES, I WASTED, YES.
AND YOU ENCOURAGED IT.
THIS WASN'T ALWAYS LIKE THIS.
IT SPIRALED OUT OF CONTROL--
IT SPIRALED OUT OF CONTROL--
AND I ASKED YOU
TO COME ON BOARD.
I'M GLAD.
NOT GUILTY.
MOHAMMAD, I--
NOT GUILTY!
I HAVE NOTHING
TO BE GUILTY OF.
YOU WHAT?
NOTHING.
YOU SAT IN IT.
YEAH, YOU RAN IT,
YOU SAT IN IT--
YOU WASTED IT.
YES, I WASTED, YES.
AND YOU ENCOURAGED IT.
THIS WASN'T ALWAYS LIKE THIS.
IT SPIRALED OUT OF CONTROL--
AND I ASKED YOU
TO COME ON BOARD.
I'M GLAD.
NOT GUILTY.
MOHAMMAD, I--
NOT GUILTY!
I'M NOT GONNA TAKE
THIS PUT-DOWN ANYMORE.
I HAVE NOTHING
TO BE GUILTY OF.
LISTEN,
THIS IS MY LAST NIGHT.
YOU SAID IT WAS
YOUR LAST NIGHT.
YES.
I'M CONFUSED.
YES.
I'M CONFUSED.
YES, THIS IS MY LAST NIGHT.
THIS IS MY LAST--TONIGHT!
OKAY, PLEASE TELL THE OWNER.
NOT ME.
THIS IS MY LAST NIGHT.
I'M OUT OF HERE.
I QUIT.
WHEN MARTIN LEFT,
ACTUALLY I'M IN SHOCK.
I DIDN'T EXPECT IT'S GONNA GO
THAT BAD.
I THINK GORDON RAMSAY
IS FULL OF ,
AND I'M EXTREMELY ANGRY,
EXTREMELY PISSED OFF.
AND I NOW TURN MY BACK
AND WALK AWAY.
WITH THE SUCCESS OF THE RELAUNCH
AND THE CHANGE OF MANAGEMENT,
PURNIMA HAS BEATEN THE ODDS
AND IS NOW LOOKING
TO A BRIGHT FUTURE.
IN THE FOLLOWING DAYS,
PURNIMA'S CONTEMPORARY
INDIAN FOOD AND ATMOSPHERE
CONTINUED TO GENERATE
GREAT BUZZ
THROUGHOUT NEW YORK CITY.
THE RESTAURANT'S REVENUE
INCREASED,
AND NATURALLY,
SO DID THE SERVERS' TIPS.
THANK YOU.
THANK YOU SO MUCH.
THANK YOU.
THANK YOU SO MUCH.
AND CHEF VIKAS ACCEPTED
AN OFFER FROM MOHAMMAD
TO BE THE RESTAURANT'S
ONGOING CONSULTANT.
THANKS A LOT.
I APPRECIATE THAT.
THANK YOU.
THANK YOU.
LET'S BE HONEST--
IT'S GONE EXCEPTIONALLY WELL.
- YES?
- YES.
GREAT FOOD, GREAT DECOR,
GREAT BUZZ,
HAPPY CUSTOMERS.
I REALLY MEAN IT.
THANK YOU.
BLOODY GOOD JOB.
YES?
YEAH?
I'M VERY HAPPY WITH THE CHANGES
GORDON HAS MADE HERE.
HE HAS GIVEN THIS PLACE
AN OPPORTUNITY TO THRIVE
AND BE A REAL RESTAURANT.
FROM ALL OF US OVER HERE,
I THANK YOU VERY, VERY MUCH.
LISTEN, YOU'RE VERY WELCOME.
YOU'VE GOT ALL THE TOOLS,
NOW DO IT.
YOU START WORKING HARD.
GORDON DID WHAT I THOUGHT
WAS COMPLETELY IMPOSSIBLE
WITH THE RESTAURANT.
KHAN.
MY EXPERIENCE WITH CHEF GORDON
WAS WONDERFUL.
I HAVE THE CONFIDENCE
THAT WE CAN RUN THIS BUSINESS
AND WE CAN RUN THIS RESTAURANT
SUCCESSFULLY.
OKAY.
YES, BIG HUG.
OKAY.
OKAY!
RIGHT!
PULL HIM BACK,
PULL HIM BACK.
EXCELLENT!
GOOD TO SEE YOU.
NEIGHBORS!
YES.
NEXT TIME,
I'M COMING TO EAT.
I'M NOT COMING TO WORK.
YES, YOU'RE WELCOME.
OKAY?
GOOD TO SEE YOU.
EXCELLENT.
GOOD NIGHT, GUYS.
THANK YOU VERY MUCH INDEED.
STAND STRONG.
THANK YOU.
GOOD NIGHT.
GOOD NIGHT.
GOOD NIGHT.
OH, WHAT A TRANSFORMATION.
I HONESTLY DIDN'T THINK
WE COULD TURN THIS AROUND.
TO THIS EXTENT
FROM WHAT I SAW
ON MY FIRST DAY HERE.
MY GOD.
NEXT TIME ON KITCHEN NIGHTMARES.
THE MIXING BOWLS BUSINESS IS DWINDLING
AND RELATIONSHIPS ARE CRUMBLING.
YOU CAN'T GET SO OVERWHELMED.
I WASN'T TOLD!
THE MANAGER IS DESPERATE.
I'VE TRIED EVERYTHING.
THE OWNER HAS LOST HIS PASSION.
YOU LOOK LIKE A MAN WHOSE
DIED AND PUT OUT OF HIS MISERY.
AND HIS WIFE WANTS
HIM TO SHUT THE PLACE DOWN.
AND HIS WIFE WANTS
HIM TO SHUT THE PLACE DOWN.
I CAN'T SACRIFICE MYSELF,
FOR THE MIXING BOWL ANYMORE.
GORDON IS THE LAST CHANCE
FOR THIS DYING VENTURE.
IT'S A RESTAURANT IN CRISIS.
DO NOT TALK TO ME LIKE THAT!
NEXT TIME ON KITCHEN NIGHTMARES.
---
HOME TO THOUSANDS OF
RESTAURANTS.
THE MOST COMPETITIVE CITY
IN THE WORLD.
BUT THERE'S ONE RESTAURANT
THAT NEEDS MY HELP
MORE THAN ANY OTHER,
AND IT'S RIGHT DOWN THERE.
TONIGHT ON KITCHEN NIGHTMARES,
NEW YORK CITY MAY BE
THE MECCA OF FINE DINING,
BUT IN THE HEART OF MANHATTAN
IS A RESTAURANT
IN SUCH BAD SHAPE,
IT MAY PROVE TO BE
GORDON'S BIGGEST CHALLENGE YET.
OH, MY GOD!
DILLONS, AN INDIAN EATERY,
IS NOT ON THE VERGE
OF DISASTER...
IS NOT ON THE VERGE
OF DISASTER...
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
IT'S ALREADY THERE.
IT'S ROTTEN, MY MAN!
THE MENU IS CONFUSING.
BRITISH, ITALIAN--
THE ONLY THING THAT'S NOT
ON HERE IS CHINESE.
THE FOOD IS AWFUL.
GREEN BURGERS KILL PEOPLE!
THERE IS A LANGUAGE BARRIER.
TELL HIM IN YOUR LANGUAGE
HE'LL KILL SOMEBODY!
AND AS FAR
AS THE CLEANLINESS GOES...
HOLY!
OH, MY GOD!
IT'S NOT A PRETTY SIGHT.
AND WHAT MAKES MATTERS WORSE,
THE NUMEROUS MANAGERS
DON'T SEEM TO CARE.
I HAVE NOTHING TO BE GUILTY OF.
I HAVE NOTHING TO BE GUILTY OF.
YOU WHAT?
NO ONE IS GETTING SERVED
ON THIS RESTAURANT
TONIGHT.
GET READY TO WITNESS
ONE CRAZY WEEK
IN THE LIFE OF GORDON RAMSAY.
THIS IS THE LUCKIEST DAY
OF THEIR LIFE, OKAY?
AS HE ATTEMPTS TO TURN AROUND
A MANHATTAN MESS.
CAN YOU GO AND TELL THEM
THAT THE KITCHEN IS CLOSED.
TONIGHT ON KITCHEN NIGHTMARES.
YES, LISA.
HOW ARE YOU?
WE'RE DILLONS.
THIS IS AN AMERICAN-IRISH
RESTAURANT.
WE'VE AN INDIAN-NESS
CONNECTED TO IT.
IT'S HARD FOR ME TO BELIEVE
IT'S HARD FOR ME TO BELIEVE
THAT DILLONS HAS LASTED
THIS LONG.
OKAY, AND YOU HAD EIGHT PEOPLE
LEAVE ON YOU, YES?
WE KIND OF LURCH BETWEEN
CATASTROPHE AND DISASTER.
WE STARTED THIS RESTAURANT
BUT THE RESTAURANT
IS NOT DOING THAT WELL.
DILLONS, GOOD EVENING,
HOW CAN I HELP YOU?
WE HIRED MARTIN TO TAKE CARE
OF THIS BUSINESS.
LA DA DA DA.
I HAVE AN OBJECTIVE.
THE IDEA WAS TO CAPTURE
THE BEST OF ALL WORLDS.
WHAT ARE WE CHOOSING FROM?
WE HAVE BEEF BHUNA.
WHICH MENU?
WHICH MENU?
LAMB CHOPS, SHEPARD'S PIE--
THAT'S THE WAVE OF THE FUTURE.
HAMBURGERS.
I THINK PEOPLE
ARE A BIT CONFUSED
AS TO, LIKE, WHAT KIND
OF RESTAURANT THIS IS.
I DON'T KNOW WHAT EACH MANAGER
DOES SPECIFICALLY.
I'M THE GENERAL MANAGER.
I'M THE OPERATIONS MANAGER.
AND I'M THE FLOOR MANAGER
HERE.
NOBODY REALLY KNEW KHAN
WAS A MANAGER.
HE DOESN'T DO ANYTHING HERE.
I DON'T LIKE TO WORK HERE
BECAUSE EVERYTHING'S
SO MESSED UP.
I THINK IN AN IDEAL WORLD,
MARTIN WOULD BE
AN ONGOING CHARACTER
IN A REALITY TV SERIES.
MARTIN, MARTIN.
THANK YOU.
MY RESPONSIBILITIES INCLUDE
AN AWFUL LOT OF THINGS.
I MAKE SURE
THAT EVERYTHING RUNS.
IF SOMETHING'S BROKEN,
I FIX IT.
I MAKE SURE THAT THERE'S
TOILET PAPER
TO WIPE YOUR BUTT WITH.
FREQUENTLY I WILL HAVE
TO COOK SOMETHING
BECAUSE THE COOKS WHO MAKE
THE INDIAN FOOD--
DON'T KNOW HOW TO MAKE
AMERICAN FOOD.
IF WE GET CUSTOMERS IN HERE,
I WILL WALK UP TO TABLES,
SERVE THEM THEIR FOOD,
AND THEY'LL BE SWATTING FLIES
AWAY.
IT IS DISGUSTING.
THE KITCHEN'S NOT CLEAN.
THAT PROBLEM HAS BEEN
ERADICATED NOW.
I THINK IT HAS.
OH, THERE'S A FLY.
FOR LAST SIX MONTHS,
WE ARE LOSING, LIKE,
$20,000 TO $30,000 A MONTH.
I CANNOT CONTINUE
LOSING MONEY LIKE THIS.
I DON'T WANT TO CONTINUE
WITH THIS NIGHTMARE.
I DON'T WANT TO CONTINUE
WITH THIS NIGHTMARE.
I'LL DO ANYTHING AND EVERYTHING,
WHAT GORDON RAMSAY
ASKS ME TO DO
TO MAKE THIS PLACE
SUCCESSFUL.
IRONICALLY, GORDON'S SUCCESSFUL
NEW YORK RESTAURANT
IS ONLY TWO BLOCKS AWAY
FROM THIS KITCHEN NIGHTMARE.
DILLONS WITH A CANOPY
ALL TAPED DOWN
AND WHAT THE
IS THAT SIGN THERE?
IT'S LIKE A SCOREBOARD.
MORNING.
HELLO.
GORDON RAMSAY--
MARTIN, GENERAL MANAGER.
GORDON RAMSAY--
MARTIN, GENERAL MANAGER.
PLEASE SEE DILLONS--
DILLONS INDIAN RESTAURANT.
INDIAN RESTAURANT, YES.
DOESN'T SOUND LIKE
AN INDIAN, DOES IT?
DILLONS.
NO.
NO.
DILLONS--NO.
WHEN I FIRST MET GORDON,
I ASSUMED HE'D BE
A FAIRLY INTIMIDATING GUY.
AND THAT'S EXACTLY WHAT
HE WAS.
MOHAMMAD, HOW ARE YOU?
FINE, THANK YOU.
HELLO.
JENNA.
JENNA, NICE TO SEE YOU.
GORDON DEFINITELY HAS
A PRESENCE ABOUT HIM.
I DON'T KNOW WHETHER OR NOT
I SHOULD BE TERRIFIED
OR JUST RELAX
AND GO WITH EVERYTHING.
THIS IS ANDREW,
OPERATIONS MANAGER.
GENERAL MANAGER,
OPERATIONS MANAGER.
YES.
I HAVE ONE ROCKY TABLE.
TRUST YOU TO PICK
THE WORST TABLE IN THE HOUSE.
LET'S SIT AT THIS TABLE,
SHALL WE?
YEAH?
OKAY.
GOOD.
UH, MARTIN?
YES.
UM, WITH SUCH A HUGE MENU...
HMM.
AM I RIGHT IN THINKING
THERE'S TWO KITCHENS?
THERE'S TWO DIFFERENT CHEFS
IN ONE KITCHEN.
THEY WORK ALONGSIDE
EACH OTHER.
BRITISH, ITALIAN, BUFFALO--
YES.
THE ONLY THING
THAT'S NOT ON HERE IS CHINESE.
ARE YOU NORMALLY
THIS BUSY FOR LUNCH?
OH, ACTUALLY
IT'S A LITTLE BUSY TODAY.
OH, ACTUALLY
IT'S A LITTLE BUSY TODAY.
WE DON'T HAVE PEOPLE
COMING IN
BECAUSE THEY SEE
AN EMPTY RESTAURANT.
SOMETIMES I DON'T GET
A TABLE AT ALL.
FROM THE MAIN MENU,
ASSORTED VEGETARIAN APPETIZERS.
AND THEN FOR MAIN COURSE,
THE LAMB BIRYANI
AND BEEF BHUNA.
FROM THE AMERICAN MENU,
I'LL GO FOR THE SALMON NICOISE.
PLEASE,
THANK YOU.
YOU'RE WELCOME.
GOD, I'M LONELY.
I NEED THE APPETIZERS FIRST.
ARE YOU OKAY?
I'M QUITE EXCITED
TO SEE THE REACTION.
GOT, LIKE, GREAT SERVICE,
GREAT FOOD,
GOT, LIKE, GREAT SERVICE,
GREAT FOOD,
SO IT'S A WIN-WIN SITUATION.
THE WALLS ARE GHASTLY.
LOOKS LIKE IT'S BEEN PLASTERED
WITH HOSPITAL LINEN.
THAT'S WHERE THE CUSTOMERS GO
AFTER THEY COME OUT
OF THIS RESTAURANT.
OF COURSE THERE'S NO
SALMON.
WHY WOULD THERE BE
SALMON?
WHEN GORDON RAMSAY ORDERED
HIS LUNCH,
HE MUST'VE LOOKED IN
TO A CRYSTAL BALL
'CAUSE HE ORDERED SOMETHING
THAT WE DIDN'T HAVE.
LET ME JUST MAKE SURE
THAT I CAN ORDER SOMETHING
THAT THEY DON'T HAVE.
RIGHT.
THERE'S TWO FRITTERS.
THOSE ONES BOTH
ARE VEGETABLE.
THEY'RE BOTH VEGETABLE.
YES.
MAY THE LORD ABOVE
NOT POISON ME.
AMEN.
IN TERMS OF BEAUTY,
IT'S NOT EXACTLY
AN INDIAN CLASSIC, IS IT?
IT LOOKS LIKE
A DEHYDRATED TURD.
THERE'S MEAT IN THERE.
UM, THAT ONE'S GOT MEAT
IN THERE.
IT'S NOT VEGETARIAN.
TASTES LIKE LAMB.
IF HE WERE A VEGETARIAN,
I WOULD EXPECT A LAWSUIT.
I WOULD EXPECT A LAWSUIT.
YOU GUYS ARE KILLING ME
RIGHT NOW.
THE ASSORTED VEGETARIAN
APPETIZER PLATE
HAS TO BE VEGETARIAN.
HE JUST HAD A MEAT ONE.
KNOCK ON WOOD,
THE WORST IS OVER, RIGHT?
OKAY.
THAT'S THE BEEF BHUNA.
BEEF BHUNA.
AND THE LAMB BIRYANI.
LAMB BIRYANI.
AND SHE'S BRINGING
A PLATE FOR YOU.
THANKS, DARLING.
WOULD YOU, UH...
WOULD YOU MIND GETTING ME
A CLEAN ONE, PLEASE?
WOULD YOU MIND GETTING ME
A CLEAN ONE, PLEASE?
SORRY.
WHAT THE IS THAT?
IT ALWAYS WORRIES ME
WHEN THEY STICK TOMATO ROSES
ON TOP OF FOOD
AND THE TOMATO'S ROTTEN.
THAT IS NOT A PIECE OF BEEF
DOES THAT LOOK LIKE A PIECE
OF BEEF TO YOU, MY DARLING?
IT'S DRY.
IT LOOKS LIKE PORK.
IF THAT'S BEEF,
THEN I WAS BORN
IN BANGLADESH.
THEN I WAS BORN
IN BANGLADESH.
GOMEZ?
YEAH?
HE SAYS TO TRY THIS.
IT'S PORK.
PRETTY SURE IT'S PORK.
THE BEEF?
PORK.
NO.
IT WAS LAMB.
SO NOW IT WAS LAMB.
GORDON DIDN'T SEEM TO ENJOY
MUCH OF ANYTHING.
AND THAT'S HOW IT USUALLY GOES
WITH CUSTOMERS.
WHERE DO YOU START
ON THIS ONE?
THE POTATOES ARE SICK, MARTIN.
THEY LOOK LIKE THEY WERE COOKED
AT LEAST A WEEK AGO.
AND FROZEN SALMON TOO.
ANDREW, THAT'S GOOD.
YOU HAVE COME TO THE RESCUE
ONCE AGAIN.
ONE OF THE GREATEST CHEFS
IN THE WORLD
WANTS SOMETHING TO EAT,
AND I HAD TO MAKE IT.
THANK YOU.
SO THIS IS FROM
THE AMERICAN KITCHEN.
LOOKS LIKE A DOORMAT.
ANOTHER FLY.
UH, IS THIS NORMAL?
UM...
YES, IT IS.
WHO MADE THIS?
UM, I DID.
SO YOU'RE
THE OPERATIONS MANAGER.
SO YOU'RE
THE OPERATIONS MANAGER.
YES.
YOU'RE THE CHEF AS WELL?
YES.
WE HAVEN'T GOT ANY OTHER CHEFS
IN THE BACK
THAT CAN COOK THIS FOOD?
THEY DON'T KNOW HOW TO COOK
ANY WESTERN STYLE FOOD.
WOULD YOU DO ME A FAVOR?
YES.
JUST...EAT THAT.
NOT WITH PLEASURE.
PRETTY MUCH EVERYTHING
THAT COULD GO WRONG
WENT HORRIBLY
AND CATASTROPHICALLY WRONG.
OH, GOD!
CALLISTUS?
YEAH.
PLEASE TO MEET YOU.
GORDON.
TELL HIM IN A REALLY NICE WAY
"YOUR FOOD IS."
THE FOOD WAS BLAND.
OLD-FASHIONED.
I'VE EATEN IT.
I DON'T FEEL TOO GOOD.
WHAT HE SAYS IS THAT
THAT LAMB IS PROBABLY
THE OLD LAMB.
YOU SERVED ME OLD LAMB?
MADE A MISTAKE?
COMING UP, GORDON'S NIGHTMARES
ARE REALIZED,
THAT IS POISON.
AS HE TAKES A LOOK
INSIDE THIS KITCHEN.
GREEN BURGERS KILL PEOPLE!
WILL ANDREW AND MARTIN
SURVIVE THE NIGHT?
I'VE NEVER MET
A GENERAL MANAGER
SO AS YOU.
AND LATER, WHAT FILTH
WILL GORDON FIND LURKING BELOW?
OH, MY GOD!
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
THAT'S COMING UP
ON KITCHEN NIGHTMARES.
AFTER GORDON'S
LUNCHTIME FIASCO,
HE NOW TRIES TO UNDERSTAND
HOW THIS RESTAURANT
IS MANAGED.
NO, I'M NOT WORTHY
OF SPARKLING WATER.
I HAVE TAP WATER HERE.
ARE WE GONNA RESET
THIS TABLE?
EENIE MEENIE MINY MOE,
CATCH A MANAGER
BY THE TOE.
YOU ARE WHAT?
ON THE FLOOR.
YOU'RE THE FLOOR MANAGER.
FLOOR MANAGER.
HOLY MACKEREL.
WHEN I CAME TO WORK,
I WAS NERVOUS,
BUT AT THE SAME TIME
I WAS HAPPY BECAUSE
I HAVE A CHANCE
I WAS HAPPY BECAUSE
I HAVE A CHANCE
TO WORK WITH CHEF RAMSAY.
YOU THINK IT'S THAT FUNNY
AND EASY TO DO?
EVERYBODY HERE HATES KHAN.
AND I CAN'T FIRE THE GUY,
BECAUSE HE'S PROTECTED
BY MOHAMMAD.
NOW WE HAVE A FLOOR MANAGER,
OPERATIONS MANAGER,
AND GENERAL MANAGER.
I WAS RESTING,
JUST THINKING OF VARIOUS THINGS
I'VE GOT TO SORT OUT.
ONE OF THE WAITRESSES
WAS RUBBING MY HAIR.
IT WAS A NATURAL THING.
IT WAS A NATURAL THING.
HOW MANY MANAGERS
DOES THIS PLACE NEED?
I FOUND A NEW MANAGER.
WE NOW HAVE A FLOOR MANAGER,
AMONGST THE OPERATION MANAGER
THAT'S MANAGED BY
THE GENERAL MANAGER.
THREE MANAGERS
AND THEY'RE ALL.
DEAR, OH, DEAR!
WITH A BETTER UNDERSTANDING
OF THE STAFF STRUCTURE,
IT'S TIME FOR GORDON
TO SEE THE STAFF IN ACTION
AT A DINNER SERVICE.
WELCOME.
NICE TO SEE YOU.
ARE YOU STILL LOOKING
OVER THE MENU?
THE INDIAN'S VERY GOOD.
WHAT ARE WE CHOOSING FROM?
WHICH MENU?
IT'S ALSO BECOMING CLEAR
TO GORDON
THAT THE MULTIPLE STYLES
OF MENU
IS NOT A POSITIVE,
BUT A NEGATIVE.
THANK YOU.
OKAY, READY?
OKAY, FAROUK,
OH, ,
HOLY MOSES.
OH, DEAR.
ME.
LIFT IT OFF THE FLOOR
LIFT IT OFF THE FLOOR
AND DON'T PUT IT
ON THE FLOOR.
HELLO, MADAM.
FLOOR MANAGER?
OPERATIONS MANAGER?
GENERAL MANAGER?
ANYBODY?
MOHAMMAD, CAN YOU EXPLAIN
TO GOMEZ--
YES.
THAT WE'VE GOT TO STOP
PUTTING THINGS ON THE FLOOR.
YES?
IT'S UNHYGIENIC.
UNHYGIENIC AND IT COULD
BE DANGEROUS TOO.
IT'S VERY DANGEROUS.
DEAR, OH DEAR, OH DEAR.
IT'S 40 MINUTES
INTO THE SERVICE,
AND UNBELIEVABLY NO FOOD
HAS LEFT THE KITCHEN.
AND UNBELIEVABLY NO FOOD
HAS LEFT THE KITCHEN.
MY FIRST TABLE STILL
HASN'T GOTTEN HER ENTREE.
ONE OF THE MAJOR REASONS
KITCHEN CHAOS.
WHO'S IN CHARGE HERE?
I'M TAKING OVER
EXPEDITING HERE.
- YOU'RE EXPEDITING?
- YES.
MOHAMMAD, WHAT ARE YOU DOING
IN HERE?
YOU'VE GOT THREE MANAGERS,
TWO CHEFS,
EIGHT GIRLS OUT
AT THE FRONT
EIGHT GIRLS OUT
AT THE FRONT
AND NO ONE CAN
DELEGATE.
OH, MY GOD.
OKAY KIDS--
LET EVERYBODY KNOW.
AND WHEN INFORMATION
IS SHOUTED FROM THE KITCHEN,
MARTIN IS BUSY AGAIN.
NOT WITH CUSTOMERS,
BUT WITH HIS PHONE.
OH, MY GOD.
OKAY, THAT HAS TO BE READY
BEFORE THIS GOES UP.
ULTIMATELY,
MARTIN DOESN'T BELONG
IN A LEADERSHIP POSITION.
THIS PLACE IS RUNNING
IN CHAOS.
IT'S TOTALLY DYSFUNCTIONAL.
IT'S TOTALLY DYSFUNCTIONAL.
AND THERE NEEDS
TO BE LEADERSHIP HERE.
SO WHAT
ARE YOU COOKING TONIGHT?
NOTHING.
NOTHING AT ALL?
UH-UH.
GET ME THE GENERAL MANAGER,
MARTIN, PLEASE.
ALL RIGHT.
MARTIN!
GORDON RAMSAY WAS REALLY
GETTING UNDER MY SKIN.
OKAY, RIGHT.
THIS YOUNG MAN'S HERE.
HE'S STANDING HERE,
AND HE HAS NOTHING TO COOK.
IS THIS HOW YOU RUN
A PLACE?
WHY DID IT TAKE ME
TO LET YOU KNOW
THAT HE'S STANDING THERE
PLAYING WITH RADISHES.
BECAUSE, UM...
BECAUSE, UM...
YOU'RE BUSY.
AH,.
HE WAS ALLUDING
TO MY RELATIONSHIP
WITH THE WAITRESSES.
YOU GET OFF ON IT.
GIRLS STROKING YOUR HAIR.
MASSAGING YOUR EGO.
YOU'RE SUCH A FAKE!
I'M NOT FAKE,
I'M JUST--
WHY--WHY ARE YOU SAYING
I'M A FAKE?
YOU'VE GOT MEMBERS
OF YOUR TEAM
STANDING HERE
GETTING PAID,
DOING ALL.
I'VE NEVER MET A GENERAL MANAGER
SO AS YOU!
OH, OKAY.
IF THIS WAS YOUR MONEY,
IF THIS WAS YOUR MONEY,
WOULD YOU LET HIM STAND HERE
PLAYING WITH HIS?
THAT'S WHAT
YOU WERE DOING HERE, ISN'T IT?
YOU'RE RIDING MOHAMMAD.
YOU'RE SKINNING THAT POOR MAN.
YES, YOU ARE.
YOU'RE TAKING ADVANTAGE
OF A WEAK RICH MAN.
THAT'S WHAT JUST
CLICKED IN MY MIND.
HE GOT PERSONAL.
HE WAS ACCUSING ME
OF RIDING MOHAMMAD.
THIS TYPE OF THING.
AND THAT GOT ME,
BECAUSE HOW THE HELL
HAVE YOU GOT THE RIGHT
TO SAY SOMETHING TO ME.
YOU DON'T EVEN KNOW ME.
WE GOT MORE STAFF
THAN CUSTOMERS TONIGHT
AND WE STILL CAN'T GET IT
RIGHT.
GENERAL MANAGER.
GENERAL TOSS POT.
GENERAL TOSS POT.
WHAT IS GOING ON BACK THERE?
AN HOUR AND A HALF
INTO DINNER SERVICE,
AND ONLY A FEW DISHES HAVE
MADE THEIR WAY TO CUSTOMERS,
WHO ARE NOT EXACTLY THRILLED
WITH DILLONS DINING EXPERIENCE.
THANK YOU VERY MUCH.
AND THOSE WHO HAVEN'T
RECEIVED FOOD
ARE GETTING READY TO LEAVE.
IN TWO MINUTES, WE'RE LEAVING.
AND, YOU KNOW,
WE ASKED--
SERIOUSLY, TWO MINUTES
WE'RE LEAVING.
WHAT ELSE I CAN DO FOR YOU
RIGHT NOW
SO THAT WOULD MAKE YOU HAPPY?
YOU TELL ME.
YOU TELL ME.
I'M SORRY, LADIES.
I CAN DISCOUNT YOUR BILL
AND YOU CAN GO.
IT'S DAY TWO AND GORDON
HAS ALREADY BEEN APPALLED
BY THE FOOD
AND DISMAYED
BY THE INADEQUATE MANAGEMENT.
TIME TO DO THE THING
I'VE BEEN DREADING MOST, YEAH?
GETTING INTO THE KITCHEN.
I AM NOT LOOKING FORWARD
TO THIS PART.
I AM NOT LOOKING FORWARD
TO THIS PART.
WHEN WERE THESE CHANGED LAST?
UM, THAT ONE...
WELL, AT LEAST THE FLIES
LOOK FRESH.
OH, MY GOD.
I HAVE NO IDEA WHY IS THE FLIES.
THERE IS A LOT OF FLIES HERE.
WHAT IS THAT?
I DON'T KNOW
WHAT IT IS.
YOU DON'T KNOW.
MOLDY.
THAT IS QUITE FRANKLY
THE WORST HAMBURGER
I'VE EVER SEEN
IN MY ENTIRE LIFE.
OH, MY GOD.
THESE WERE MY
POTATOES FOR LUNCH.
THESE WERE MY
POTATOES FOR LUNCH.
DO ME A FAVOR.
YES.
EAT THAT.
THANK GOD I SAT
THE LITTLE DOWN
TO EAT THEM.
THAT'S NOT A POTATO.
GREEN CHICKEN.
WHAT'S THAT SMELL?
FOR GOD'S SAKE!
LOOK AT THAT!
LOOK!
COCKROACHES!
HOLY!
HOLY!
OH, MY GOD!
THAT IS THE WORST HAMBURGER
I'VE EVER SEEN
IN MY ENTIRE LIFE.
HAVING DISCOVERED
THE TERRIBLE CONDITIONS
IN THE KITCHEN,
GORDON NOW VENTURES
DOWN TO THE BASEMENT
OF THE RESTAURANT
TO CHECK OUT
WHAT'S LURKING BELOW.
WHAT'S THAT SMELL?
WHAT?
WHAT IS THAT?
IS THAT FOR RATS
OR MICE?
SO WE HAVE GOT RATS HERE.
SO WE HAVE GOT RATS HERE.
THERE'S RAT DROPPINGS.
LOOK AT THEM ALL!
EVERYWHERE!
RATS.
RATS.
OH, MY GOOD GOD.
LOOK AT THE COCKROACHES.
OH, MY GOD--LOOK.
I'VE GOT ONE
IN MY HAIR.
IT'S COCKROACHES.
BOXES FULL OF THEM.
LOOK!
LOOK AT THEM ALL!
LOOK AT THEM ALL!
OH, MY GOD!
LOOK.
THERE THEY ARE THERE,
IN REFRIGERATION.
OH, NO.
OH, MY GOD.
OH, NO!
LOOK AT THAT!
OH, MY GOD!
LOOK AT THEM.
THERE YOU GO.
THERE YOU GO.
IT'S LIKE A NIGHTMARE.
LOOK, MOHAMMAD--
I MEAN, IT'S NOT EVEN
A PEPPER.
IT'S ROTTEN.
IT'S ROTTEN.
AND I'M WORRIED ABOUT
THE FLIES IN THE DINING ROOM.
I KNOW WHERE THEY'RE
BREEDING NOW.
LOOK AT IT!
I'VE EATEN HERE!
COME ON!
MARTIN!
WE'LL MISS YOU.
HOPEFULLY SEE YOU SOON.
TAKE CARE, BYE.
OKAY, YEAH,
I NEED MARTIN URGENTLY.
HE'S THE GENERAL MANAGER,
YES?
YEAH, GOOD.
YOU'RE--YOU'RE NEEDED
RIGHT NOW.
I'M NEEDED RIGHT NOW?
YES, NEEDED IN THE KITCHEN
URGENTLY.
ARE YOU IN CHARGE OF THIS?
ARE YOU RESPONSIBLE
FOR THIS?
ARE YOU RESPONSIBLE
FOR THIS?
THAT IS THE SALAD
THAT I HAD--LUNCHTIME.
AS I OPEN THE BAG AND BANG--
OUT COME THE FLIES.
UH, GENTLEMEN, IT GETS WORSE
THAN THAT.
IT'S GREEN.
IT'S BEYOND EDIBLE.
IT'S DISGUSTING!
LOOK AT THE COLOR
OF THOSE CHICKEN WINGS.
EVERYTHING IN THERE WAS PUTRID.
HOW LONG HAS THAT BEEN
IN THERE?
GIVE ME AN ANSWER
BECAUSE I'M MYSELF.
YES, UH,
THERE'S A HEAD CHEF
RESPONSIBLE FOR THIS.
TRY TO RECTIFY IT--
THIS WILL KILL SOMEBODY.
TRY TO RECTIFY IT--
THIS WILL KILL SOMEBODY.
I'M NOT PASSING THE BUCK,
BUT...
I KNOW MY GENERAL MANAGER
KNOWS WHAT THE
GOES ON IN MY FRIDGES.
WHERE ARE YOUR STANDARDS?
OUR STANDARDS ARE--
LOOK AT IT!
LET ME JUST TELL YOU
SOMETHING.
YES.
I'VE EATEN HERE!
WHEN'S THAT FROM?
THAT'S BEEN SLICED.
THAT'S GONE OUT.
WHAT IS THAT--WHERE IS IT--
HEY, MADAM.
WHERE'S THAT TOMATO GONE?
LOOK, IT'S ROTTEN,
YOU IDIOT.
IT'S ROTTEN!
IT'S ROTTEN!
NO, NO, NO.
SO WHERE IS IT?
OH, MY GOD.
THINGS ARE LOOKING PRETTY GLUM.
LOOK, LOOK, LOOK!
LOOK!
IT'S ROTTEN, MOHAMMAD!
TELL HIM IN YOUR LANGUAGE
HE'LL KILL SOMEBODY!
WHAT DO WE NEED,
A DEATH IN THE RESTAURANT
BEFORE SOME
GETS A GRIP?
HOW MANY TABLES
ARE OUT THERE?
HOW MANY TABLES
ARE OUT THERE?
THERE'S THREE.
THREE.
YOU TELL THOSE THREE TABLES
THIS IS LUCKIEST DAY
OF THEIR LIVES.
OKAY?
THE ONLY THING WORSE
THAN HAVING TABLES SENT AWAY
IS KNOWING THAT WHAT I WAS
GOING TO SERVE THEM
COULD MAKE THEM SICK.
NO ONE IS GETTING SERVED
ON THIS RESTAURANT
TONIGHT.
LET'S MAKE THAT CLEAR.
YES OR NO?
ANYONE AGAINST THAT?
NO.
NO--GOOD.
THAT DIDN'T GO DOWN TOO WELL.
HE WAS EXTREMELY ANGRY,
EXTREMELY PISSED OFF.
WE ARE NOT...EVER AGAIN
WE ARE NOT...EVER AGAIN
SERVING ANY OF THIS FOOD.
I DON'T GIVE A
WHAT ANYONE SAYS.
CAN YOU GO AND TELL THEM
THAT THE KITCHEN IS CLOSED
RIGHT NOW.
OUT THERE AND TELL THEM
THE TRUTH.
TELL THEM NOW!
GORDON WAS SO OUTRAGED.
SO ANGRY.
I'VE NEVER SEEN ANYTHING
LIKE IT.
GREEN BURGERS TO
FURRY CUCUMBER
TO
ROTTEN POTATOES.
OUT THERE!
HELLO.
HI.
I'M SORRY TO INFORM YOU
THAT WE ARE NOT GOING TO BE
SERVING DINNER THIS EVENING.
THAT WE ARE NOT GOING TO BE
SERVING DINNER THIS EVENING.
CHEF RAMSAY'S SHUT DOWN
THE KITCHEN.
IT'S JUST DISGRACEFUL.
I FEEL TERRIBLE
THAT IT'S GOTTEN TO THIS POINT.
I'M SPEECHLESS.
IT IS A NIGHTMARE.
THIS IS SO HORRIBLE.
I SHOULD CLOSE DOWN
THIS PLACE.
THIS IS WORSE THAN A NIGHTMARE.
GORDON HAS ENCOUNTERED
ONE OF THE MOST
DISGUSTING KITCHENS
HE HAS EVER SEEN.
OH, MY GOD!
AND SO HE MUST TAKE
SERIOUS ACTION.
LET'S GO.
I WANT THESE GUYS TO KNOW
I MEAN
BUSINESS.
A CLEAN MEANS A PROPER CLEAN.
RIGHT, YOU DIRTY LITTLE
,
RIGHT, YOU DIRTY LITTLE
,
WHERE ARE YOU?
I WAS JUST LOOKING AT HIM...
AND THINKING...
OKAY, WHEN I SAY "CLEAN,"
I MEAN "CLEAN," YEAH?
GUYS!
LET'S GO!
THESE GUYS ARE PROFESSIONAL
STEAM CLEANERS, YEAH?
GUYS, KITCHEN'S STRAIGHT
THROUGH THERE.
IT WASN'T JUST CLEANERS;
IT WAS CLEANERS PLUS.
THEY WERE DRESSED LIKE PEOPLE
THEY WERE DRESSED LIKE PEOPLE
FROM STAR WARS,
FOR GOD'S SAKE.
AND YOU GUYS ARE DOING IT
WITH THEM, YEAH?
OH, GOD.
TO SEEK OUT AND DESTROY
ALL MOLDY, ROTTEN,
AND CONTAMINATED FOODS.
WE GOT WORK TO DO.
THE NEXT PHASE
OF OPERATION STERILIZE,
STEAM CLEAN EVERY SQUARE INCH
OF THE KITCHEN.
NOW IT'S TIME
TO ENLIGHTEN MOHAMMAD
AND HIS MANAGERS
WITH A LITTLE TRIP
AND HIS MANAGERS
WITH A LITTLE TRIP
A COUPLE OF BLOCKS AWAY
TO THE KITCHEN OF GORDON'S
NEW YORK RESTAURANT.
OKAY, I WANT TO SHOW YOU
SOMETHING.
THE DIFFERENCE BETWEEN
NIGHT AND DAY.
THIS IS A KITCHEN.
HAVE A LOOK AROUND.
GORDON'S KITCHEN
IS ABSOLUTELY SPECTACULAR.
NO MATTER WHAT SIZE RESTAURANT
YOU ARE,
YOU CAN KEEP A CLEAN SHOP
AND YOU CAN KEEP IT
ORGANIZED.
AND YOU CAN KEEP IT
ORGANIZED.
OPEN THE FRIDGE DOOR,
MARTIN.
WE WENT TO THE LONDON.
THAT WAS THE WALK OF SHAME.
TWICE A DAY THESE FRIDGES
ARE CLEANED.
THIS IS HEAVEN,
THAT WAS HELL.
IN ORDER TO REACH OUT
TO THE LOCAL INDIAN COMMUNITY
AND NEW YORKERS AT LARGE,
GORDON HAS COME UP
WITH HIS STRATEGY FOR THE MENU.
CONTEMPORARY INDIAN CUISINE.
CONTEMPORARY INDIAN CUISINE.
DOES HE KNOW WE'RE ON BROADWAY?
WHERE ARE WE?
NEW JERSEY.
NO, NO--
- NEW JERSEY?
- OH, ME.
HE DOESN'T EVEN KNOW
WE'RE IN NEW YORK.
RIGHT.
WITH THIS SALMON,
WE'RE GONNA MAKE
A BIT OF A BROTH
WITH COCONUT AND TOMATOES
AND ONIONS.
RIGHT.
THE SECRET BEHIND THIS COLOR
IS NICE AND PINK--IT'S SWEET.
A LITTLE BIT
OF CURRY POWDER, YES?
YES.
AND THEN FROM THERE,
JUST SIT IT ON TOP
OF THE CHUTNEY.
PAN-SEARED SCALLOPS,
A WALNUT CHUTNEY,
A WALNUT CHUTNEY,
WONDERFUL, CRISPY SALMON
WITH A TOMATO COCONUT
CURRY BROTH.
HE JUST OPENED MY EYES
TO WHAT CAN BE DONE.
CLEAN, MODERN WAY
TO SERVE INDIAN FOOD.
VERY GOOD.
LOOK AT ME--
OH JEEZ.
GIVE ME A CUDDLE ,
OKAY?
VERY, VERY GOOD.
OKAY, OKAY,
YOU CAN LET GO NOW.
HE CAN LET GO NOW.
HE CAN LET GO NOW!
OKAY, GOOD.
TO HELP EXECUTE
GORDON'S MENU MAKEOVER,
HE HAS ENLISTED THE HELP
OF ONE OF THE TOP INDIAN CHEFS
IN NEW YORK CITY,
VIKAS KHANNA.
GOOD TO SEE YOU, BUDDY.
ARE YOU WELL?
I NEED YOU HERE
TO WORK WITH
THE TEAM OF CHEFS
AND TO GET THIS PLACE
BACK ON THE MAP, YEAH?
LATER IN THE NIGHT,
GORDON'S DESIGN TEAM
IS BROUGHT IN
GORDON'S DESIGN TEAM
IS BROUGHT IN
TO DRAMATICALLY TRANSFORM
THE RESTAURANT'S INTERIOR
AND EXTERIOR.
IT'S A NEW DAY.
THE TACKY ELECTRONIC SIGN
IS BEING REMOVED,
AND THE RESTAURANT IS GIVEN
AN AUTHENTIC INDIAN NAME.
PURNIMA,
WHICH MEANS "FULL MOON."
FOLLOW ME--LET'S GO!
HERE WE GO.
THERE WE WERE,
ALL BLINDFOLDED,
MUCH TO OUR CHAGRIN
I TELL YOU.
OKAY, ON THE COUNT OF THREE,
TAKE OFF YOUR BLINDFOLDS.
ONE, TWO, THREE!
ONE, TWO, THREE!
WELCOME.
WOW!
WOW!
HAVEN'T THEY DONE
AN AMAZING JOB?
GREAT JOB.
AMAZING JOB.
MOHAMMAD, HAVE A LOOK
FROM DOWN HERE.
WOW.
WHAT A DIFFERENCE.
ISN'T IT BEAUTIFUL?
BEAUTIFUL.
IT HAS A NICE CLEAN,
CRISP LOOK.
IT LOOKS NOW LIKE
IT'S BEEN DONE
BY PROFESSIONALS
THE WAY IT SHOULD.
OH, WOW!
THIS IS BEAUTIFUL.
ISN'T IT LOVELY?
I'M HAPPY TO COME INTO WORK NOW
AND NOT SEE THE MATERIAL.
IT'S SO MUCH MORE
THAN I THOUGHT IT'D BE.
NEW CHAIRS,
NEW BANQUETTES,
NEW LINEN,
NEW PICTURES,
AND IT LOOKS LIKE SOMETHING
THAT IS CLASSY, YES?
HE JUST TURNED THIS RESTAURANT
FROM 0 TO 100.
WE'RE GONNA GO OUTSIDE
AND HAVE A QUICK LOOK
OUTSIDE.
WOW, BEAUTIFUL.
WOW!
OH, MY GOD!
STAND BACK A LITTLE BIT.
THERE'S NO CONFUSION.
THE COLOR'S BEAUTIFUL.
YES.
I'M NOT GONNA MISS
THAT SIGN.
I'M SO GLAD TO HAVE IT GONE.
IT LOOKS LIKE A REAL RESTAURANT
AGAIN.
AMAZING JOB.
AFTER WORKING THROUGH
THE NIGHT,
VIKAS IS READY TO PRESENT
THE NEW MENU
HE DESIGNED WITH GORDON.
THE OLD MENU HAS BEEN REPLACED
WITH CLASSIC INDIAN DISHES
THAT HAVE A MODERN TWIST.
EVERYTHING IS DONE
VERY SIMPLE
EVERYTHING IS DONE
VERY SIMPLE
ACCORDING TO AMERICAN PALATE.
I DIDN'T KNOW THAT INDIAN FOOD
LIKE THAT EXISTED.
OKAY,
THAT'S A VERY BASIC CURRY.
WE MOVE TO THE NEXT DISH,
WE HAVE KADHAI SHRIMP HERE.
AFTER THE TRIO,
WE HAVE THE CHICKEN KORMA.
WE'RE USING SAFFRON,
REAL SAFFRON
FOR THIS FLAVOR.
MR. VIKAS IS SO CUTE.
HE IS A MAGICIAN TO ME.
AND GORDON'S RECIPE
OF SAFFRON CAULIFLOWER.
THE MENU REFLECTS THESE VALUES
OF FRESHNESS IN FOOD,
OF FRESHNESS IN FOOD,
VIBRANT FLAVORS,
AND IT'S VERY APPROACHABLE
FOR EVERYONE.
WITH THE KITCHEN, MENU,
AND DECOR
ALL IN GOOD SHAPE,
IT'S TIME FOR GORDON
TO TURN HIS ATTENTION
BACK TO THE STAFF.
BIG, BIG, BIG NIGHT, YES?
THIS PLACE IS ABOUT TO BE
RELAUNCHED PROPERLY.
TONIGHT IT HAS TO WORK,
OKAY?
WHAT'S YOUR ROLE FOR TONIGHT,
GENERAL MANAGER?
I'M IN FRONT OF HOUSE.
UM, I'LL BE MEETING,
GREETING--
WOULD YOU DO ME A FAVOR?
WOULD YOU DO ME A FAVOR?
WHEN THE CUSTOMERS SIT DOWN,
WILL YOU NOT SORT OF BE
SO FALSE
WHEN YOU JUMP ON--
JUST SOMETIMES I FEEL IT'S
SO IN-YOUR-FACE.
IT'S INTIMIDATING FOR THEM.
OKAY.
YEAH?
WATCHING YOUR PERFORMANCE,
I WAS, LIKE, WHEW--
TACKY.
WILL YOU PROMISE TO KEEP
YOUR PHONE OFF
IN THE MIDDLE OF SERVICE?
THAT'S DONE.
WILL YOU PROMISE TO BE ATTENTIVE
TO STAFF NEEDS
WHEN NECESSARY?
YEP.
WILL YOU ATTEMPT TO ACT
AS A GENERAL MANAGER
FOR THE FIRST TIME EVER
STEPPING INTO THIS BUSINESS?
YEAH?
I'LL ACT LIKE I ALWAYS DO,
YES.
WILL YOU NOT TAKE IT
AS YOUR CAFE AND HANG-OUT AREA?
WILL YOU NOT TAKE IT
AS YOUR CAFE AND HANG-OUT AREA?
THAT IS A GREAT MORALE
BOOSTER
BEFORE THE OPENING
OF THIS AMAZING NEW RESTAURANT.
WILL YOU ACTUALLY TREAT IT
AS A BUSINESS?
IF YOU COULD TRY TO MAKE
SOME IMPROVEMENT THIS EVENING.
PLEASE?
YEAH.
OKAY.
YOU'RE GIVING HIM
SUCH A HARD TIME
AND IT'S MAKING ME ANGRY.
I'M FRUSTRATED FOR THE LACK
OF RESPECT
THIS MAN HAS.
THAT'S WITH HIM,
NOT WITH YOU.
SO WOULD YOU MIND
KEEPING YOUR NOSE
SO WOULD YOU MIND
KEEPING YOUR NOSE
OUT OF MY BUSINESS.
DON'T TRY AND INTERRUPT ME.
EXCUSE ME,
THIS IS A LOYAL WORKER THERE--
OH, HERE WE GO.
NO, I'M SORRY.
YOU DON'T NEED YOUR MINIONS
TO TRY AND CONVINCE ME
HOW GOOD YOU ARE
ON THE BACK
OF WHAT I'VE EXPERIENCED.
IS THAT CLEAR?
MARTIN, PLEASE--
GORDON HELP US TO ACHIEVE
THAT ONE.
AN AMAZING JOB.
ABSOLUTELY, DEFINITELY.
THANK YOU, MOHAMMAD.
I'VE BEEN WAITING FOR THAT
FOR THE LAST WEEK.
I'M REALLY PLEASED
THAT IT CAME OUT.
SO NOW I WANT TO SEE
POSITIVITY FROM EVERYBODY.
SO NOW I WANT TO SEE
POSITIVITY FROM EVERYBODY.
ABSOLUTELY EVERYBODY.
AND IF THERE'S ANYONE
WHO DOESN'T THINK
THEY CAN PULL ON THE ROPE
LIKE THAT,
LOOK FOR A NEW JOB.
IT'S THE MORNING OF RELAUNCH,
AND GORDON HAS ORGANIZED
A PLAN
TO SPREAD THE WORD IN MANHATTAN.
IT'S A PURNIMA PARADE.
LOOK AT THAT!
OFF WE GO.
AND WE JUMP ON, YES?
IT'S AMAZING.
THE GIRLS, MUSIC,
AND THE PROMOTING IDEAS--
ALL OF THEM.
I LOVE IT,
I LOVE YOU!
I LOVE IT,
I LOVE YOU!
I'M GLAD YOU'RE HAPPY NOW.
PEOPLE WERE ASKING
WHERE THE RESTAURANT IS,
AND IT WAS NICE TO BE ABLE
TO DO SOMETHING TOGETHER.
WE NEEDED THAT
MORE THAN ANYTHING
BECAUSE I THINK ALL
OF OUR SPIRITS WERE SO BROKEN.
ALL OF A SUDDEN,
YOU'VE ALL COME ALIVE!
MY GOD!
IT'S ONLY TWO HOURS TO GO
UNTIL THE DOORS OPEN.
AND THE RESTAURANT
IS BOOKING UP.
THE FUTURE OF PURNIMA
RESTS GREATLY
THE FUTURE OF PURNIMA
RESTS GREATLY
ON TONIGHT'S RE-OPENING.
YES, I UNDERSTAND THAT.
ABSOLUTELY.
FOR MOHAMMAD,
TONIGHT IS A GOLDEN OPPORTUNITY.
BUT HE NEEDS HIS STAFF
TO RISE TO THE OCCASION.
HELLO, GOOD EVENING!
I WOULD SAY THIS TABLE
RIGHT HERE.
I GOT A TABLE
RIGHT HERE FOR YOU.
THIS IS VERY EXCITING TO SEE
THIS RESTAURANT IS FULL AGAIN.
THE KITCHEN IS UNDER
THE STRONG LEADERSHIP OF VIKAS.
SO HE'S GONNA BRING THE FOOD.
BUT GORDON WILL BE KEEPING
AN EYE
ON THE GENERAL MANAGER,
MARTIN.
APPETIZERS--
EVERYBODY TAKES THEM OUT.
THE SUCCESS OF PURNIMA
DEPENDS ON THE TEAMWORK.
THE SUCCESS OF PURNIMA
DEPENDS ON THE TEAMWORK.
THAT'S THE CRUCIAL POINT
OF RUNNING PURNIMA.
UH, MARTIN.
YEAH?
GIMME THE PHONE.
IS IT ON?
IT'S OFF, IT'S OFF.
JUST OFF.
IT'S OFF--OKAY.
YES, SIR,
YOU READY FOR ORDER?
ONE CHICKEN TIKKA TRIO.
THIS IS THE NEW STAFF
OF PURNIMA.
NEW DECOR, NEW MENU,
CONTEMPORARY, FRESH--
AND HOW EXCITING.
IT'S ALL FRESH, ALL NEW,
AND WONDERFUL.
IT'S ALL FRESH, ALL NEW,
AND WONDERFUL.
EVERYTHING'S JUST GOING
PERFECTLY WELL.
BUT ,
MARTIN'S STILL HERE.
EXCELLENT--NICE ATMOSPHERE
IN THE DINING ROOM.
NICE ATMOSPHERE.
HOW'S THE VEGETABLE
MEDLEY?
VERY GOOD.
CUSTOMERS ARE RESPONDING WELL
TO THE NEW MENU.
AND THE FIRST WAVE OF ORDERS
IS NOW HITTING THE KITCHEN.
LET'S GO.
I NEED ONE LAMB CHOP
MEDIUM RARE, PLEASE.
PIPING HOT, PLEASE.
TAKE THIS, TAKE THIS.
TAKE THIS, TAKE THIS.
WE GOTTA TURN SOME CUSTOMERS
TONIGHT.
WE GOTTA TURN TABLES,
YEAH?
IT'S GOOD.
IT'S REALLY GREAT.
CAULIFLOWER'S GREAT.
BUT AS THE ORDERS START
TO PILE IN,
MARTIN'S LACK
OF MANAGERIAL SKILLS
START TO SHOW.
AND THE WAIT STAFF
BECOMES CONFUSED.
CAN YOU GET
THE TWO BACK TABLES?
SERVICE, PLEASE.
CAN SOMEBODY TAKE THIS, PLEASE?
CAN SOMEBODY TAKE THIS, PLEASE?
WHICH IS CAUSING DISORDER
IN THE KITCHEN,
AND EVERYTHING IS STARTING
TO BACK UP.
MARTIN, KHAN,
THE FOOD'S SITTING HERE,
AND NO ONE'S MOVING
THEIR ASS, YES?
IT'S GETTING COLD
AND COLD AND COLD.
OH, MY GOD!
HOW'D THAT HAPPEN?
I NEED ANOTHER RICE, PLEASE.
SERVICE, GET ME MARTIN,
PLEASE.
YEAH, QUICKLY, YEAH?
EVERYONE'S STANDING IN IT.
DARLING, CAN YOU GET
OUT OF THE RICE, PLEASE?
MARTIN, COULD YOU SWEEP
THE RICE THEN,
RATHER THAN EVERYONE
STANDING IN IT?
RATHER THAN EVERYONE
STANDING IN IT?
YEAH, YEAH, YEAH.
BE NICE TO DO SOMETHING,
YEAH?
SO WE DON'T HAVE
TO SEND MORE FOOD TO THE RATS.
THAT'S GREAT;
FINALLY FOUND A JOB.
OH,.
EVEN ON A NIGHT WITH
A TOP CHEF AT THE HELM,
MARTIN'S MISMANAGEMENT
OF HIS WAITERS
HAS CAUSED PROBLEMS
IN THE KITCHEN,
AND THE CUSTOMERS
ARE PAYING THE PRICE.
IT'S UNBELIEVABLE!
IT'S COLD.
THEY FORGOT OUR ORDER.
I'M SURPRISED NONE OF THE FOOD
CAME OUT WARM.
IT'S A NIGHTMARE!
OKAY, WE'RE NOW JUST STARTING
OKAY, WE'RE NOW JUST STARTING
TO TURN THESE FIRST TABLES
BUT PANIC SET IN.
CUSTOMERS ARE COMPLAINING
ABOUT FOOD BEING COLD.
AND THESE STAFF ARE NOT USED
TO BEING BUSY,
ESPECIALLY LIKE THIS.
FOUR LEMON RICE
IT'S COLD, YEAH,
LET'S GO.
IT'S COLD 'CAUSE IT'S
LYING AROUND.
JUST TAKE THIS, PLEASE.
SERVICE, PLEASE.
I NEVER SERVED
AS MANY CUSTOMERS BEFORE.
WHO'S RUNNING THE RESTAURANT?
MARTIN?
GORDON, YEAH.
SOMEBODY ORDERED THIS, 33.
GORDON, YEAH.
SOMEBODY ORDERED THIS, 33.
LET'S GO,
AND THERE YOU GO.
ROUND AND THE BIG TRAY.
WHERE ARE YOU GOING?
WHAT TABLE?
VAKAS--
"VAKAS?"
VIKAS.
I DON'T THINK THAT MARTIN
UNDERSTANDS WHAT
A GENERAL MANAGER
REALLY SHOULD BE DOING.
DON'T MAKE ANY PHONE CALLS
ALONG THE WAY.
STRAIGHT TO THE TABLE.
NO, IT'S ACTUALLY BURNING,
YES.
IT'S ACTUALLY BURNING?
CUSTOMERS ARE COMPLAINING
ABOUT THE FOOD COLD,
MY MAN.
WHEN YOU PUT THE MEAL OUT
JUST NOW--
I BELIEVE GORDON'S TRYING
TO GET ME ANGRY, IRED,
ANNOYED OR WHATEVER.
AND I WASN'T TAKING
ANY PART WITH THAT.
AH,.
GORDON HAS SEEN ENOUGH
OF MARTIN'S MANAGERIAL
INCOMPETENCE,
AND BELIEVES HE MAY HAVE
FOUND A SOLUTION.
BE HONEST WITH ME.
CAN YOU MANAGE THIS PLACE?
SO STOP BLENDING IN
AND STAND ON YOUR FEET.
OKAY?
OKAY?
I WILL TRY MY BEST
TO CONVINCE CHEF RAMSAY
THAT I CAN RUN THIS RESTAURANT.
ONE MINUTE, ONE MINUTE.
I JUST DID THAT--
NO, NO, NO!
I HAVE TO PUT--
THAT'S OKAY,
THAT'S OKAY--RELAX.
WITH KHAN TAKING THE REINS,
FOOD IS FINALLY MAKING IT
OUT TO THE CUSTOMERS.
GOOD MAN.
THANK YOU.
EXCELLENT.
WITH KHAN IN THE DINING ROOM
AND VIKAS IN THE KITCHEN,
THE RESTAURANT IS BEGINNING
TO RUN SMOOTHLY.
AND THEY MAKE ME FEEL GOOD.
ONE, TWO, THREE!
TONIGHT I MADE OVER $100.
I WAS SO HAPPY.
THE GRAND OPENING OF PURNIMA
WAS BUMPY IN THE MIDDLE,
BUT FINISHED ON A HIGH NOTE.
MOHAMMAD, CAN I HAVE
A QUICK WORD WITH YOU PLEASE?
HOWEVER, GORDON KNOWS
HIS WORK IS NOT DONE.
THIS PLACE
CAN BE PHENOMENAL.
THE LOCATION'S EXTRAORDINARY.
THIS IS A NEW START.
EXACTLY.
YOU HAVE TO TREAT IT
AS A NEW BEGINNING.
OF COURSE.
I MEAN, IN A PERFECT WORLD,
I WOULD SACRIFICE
ONE OF YOUR MANAGERS
TO EMPLOY VIKAS.
YOU CANNOT CARRY DRIFTWOOD
IN YOUR BUSINESS.
YOU CANNOT CARRY DRIFTWOOD
IN YOUR BUSINESS.
OUT OF THE THREE MANAGERS...
ONE HAS TO GO.
BETWEEN YOU AND I,
MARTIN HAS AN AMAZING WAY
OF MANIPULATING YOU.
AND HE'S NOT WORTH
HIS WEIGHT
IN TERMS OF WHAT
HE BRINGS TO THE TABLE.
HEARING GORDON RAMSAY
SAY THAT TO MOHAMMAD,
THAT MAKES ME UPSET
AND ANGRY.
THE FRUSTRATION
JUST BOILED OVER.
TONIGHT, MOHAMMAD--
YES.
I HAVE NEVER USED YOU,
I'VE RESPECTED YOU.
I HAVE NEVER USED YOU,
I'VE RESPECTED YOU.
I'M PROUD OF WHAT WE'VE DONE.
I'VE NEVER CHEATED YOU.
WHAT--WHAT--
WHAT'S GOING ON?
COME HERE.
YOU'RE RECOMMENDING--
ENOUGH--I'VE HAD ENOUGH.
BECAUSE YOU'VE BEEN INSULTING.
YOU'VE ACCUSE ME OF--
DID YOU HEAR WHAT
I JUST SAID TO HIM?
MARTIN--
LET HIM GO.
GO ON, GET IT OUT.
GET IT OFF YOUR CHEST.
YOU'VE ACCUSED ME OF RIDING
ON THIS MAN'S SHOULDERS.
WHY ARE YOU POINTING LIKE THAT?
BECAUSE I'M ANGRY, OKAY?
BECAUSE I'M ANGRY, OKAY?
YOU WANT TO SEE PASSION,
I'M GIVING YOU PASSION.
THIS PERSON I'VE RESPECTED,
AND YOU'VE HAD THE AUDACITY
TO ACCUSE ME
OF, LIKE,
TAKING HIS MONEY--
RIDING OFF HIS BACK.
RIDING OFF HIS BACK
IS WHAT YOU SAID.
WELL, THAT IS DISGUSTING.
YOU HAVE NO RIGHT.
YOU DON'T KNOW THAT.
WHAT ABOUT--
WHAT ABOUT--
I HAVE NOTHING
TO BE GUILTY OF.
YOU WHAT?
NOTHING.
YOU SAT IN IT.
IT'S ROTTEN!
YEAH, YOU RAN IT,
YOU SAT IN IT--
YES.
YOU WASTED IT.
YES, I WASTED, YES.
AND YOU ENCOURAGED IT.
THIS WASN'T ALWAYS LIKE THIS.
IT SPIRALED OUT OF CONTROL--
IT SPIRALED OUT OF CONTROL--
AND I ASKED YOU
TO COME ON BOARD.
I'M GLAD.
NOT GUILTY.
MOHAMMAD, I--
NOT GUILTY!
I HAVE NOTHING
TO BE GUILTY OF.
YOU WHAT?
NOTHING.
YOU SAT IN IT.
YEAH, YOU RAN IT,
YOU SAT IN IT--
YOU WASTED IT.
YES, I WASTED, YES.
AND YOU ENCOURAGED IT.
THIS WASN'T ALWAYS LIKE THIS.
IT SPIRALED OUT OF CONTROL--
AND I ASKED YOU
TO COME ON BOARD.
I'M GLAD.
NOT GUILTY.
MOHAMMAD, I--
NOT GUILTY!
I'M NOT GONNA TAKE
THIS PUT-DOWN ANYMORE.
I HAVE NOTHING
TO BE GUILTY OF.
LISTEN,
THIS IS MY LAST NIGHT.
YOU SAID IT WAS
YOUR LAST NIGHT.
YES.
I'M CONFUSED.
YES.
I'M CONFUSED.
YES, THIS IS MY LAST NIGHT.
THIS IS MY LAST--TONIGHT!
OKAY, PLEASE TELL THE OWNER.
NOT ME.
THIS IS MY LAST NIGHT.
I'M OUT OF HERE.
I QUIT.
WHEN MARTIN LEFT,
ACTUALLY I'M IN SHOCK.
I DIDN'T EXPECT IT'S GONNA GO
THAT BAD.
I THINK GORDON RAMSAY
IS FULL OF ,
AND I'M EXTREMELY ANGRY,
EXTREMELY PISSED OFF.
AND I NOW TURN MY BACK
AND WALK AWAY.
WITH THE SUCCESS OF THE RELAUNCH
AND THE CHANGE OF MANAGEMENT,
PURNIMA HAS BEATEN THE ODDS
AND IS NOW LOOKING
TO A BRIGHT FUTURE.
IN THE FOLLOWING DAYS,
PURNIMA'S CONTEMPORARY
INDIAN FOOD AND ATMOSPHERE
CONTINUED TO GENERATE
GREAT BUZZ
THROUGHOUT NEW YORK CITY.
THE RESTAURANT'S REVENUE
INCREASED,
AND NATURALLY,
SO DID THE SERVERS' TIPS.
THANK YOU.
THANK YOU SO MUCH.
THANK YOU.
THANK YOU SO MUCH.
AND CHEF VIKAS ACCEPTED
AN OFFER FROM MOHAMMAD
TO BE THE RESTAURANT'S
ONGOING CONSULTANT.
THANKS A LOT.
I APPRECIATE THAT.
THANK YOU.
THANK YOU.
LET'S BE HONEST--
IT'S GONE EXCEPTIONALLY WELL.
- YES?
- YES.
GREAT FOOD, GREAT DECOR,
GREAT BUZZ,
HAPPY CUSTOMERS.
I REALLY MEAN IT.
THANK YOU.
BLOODY GOOD JOB.
YES?
YEAH?
I'M VERY HAPPY WITH THE CHANGES
GORDON HAS MADE HERE.
HE HAS GIVEN THIS PLACE
AN OPPORTUNITY TO THRIVE
AND BE A REAL RESTAURANT.
FROM ALL OF US OVER HERE,
I THANK YOU VERY, VERY MUCH.
LISTEN, YOU'RE VERY WELCOME.
YOU'VE GOT ALL THE TOOLS,
NOW DO IT.
YOU START WORKING HARD.
GORDON DID WHAT I THOUGHT
WAS COMPLETELY IMPOSSIBLE
WITH THE RESTAURANT.
KHAN.
MY EXPERIENCE WITH CHEF GORDON
WAS WONDERFUL.
I HAVE THE CONFIDENCE
THAT WE CAN RUN THIS BUSINESS
AND WE CAN RUN THIS RESTAURANT
SUCCESSFULLY.
OKAY.
YES, BIG HUG.
OKAY.
OKAY!
RIGHT!
PULL HIM BACK,
PULL HIM BACK.
EXCELLENT!
GOOD TO SEE YOU.
NEIGHBORS!
YES.
NEXT TIME,
I'M COMING TO EAT.
I'M NOT COMING TO WORK.
YES, YOU'RE WELCOME.
OKAY?
GOOD TO SEE YOU.
EXCELLENT.
GOOD NIGHT, GUYS.
THANK YOU VERY MUCH INDEED.
STAND STRONG.
THANK YOU.
GOOD NIGHT.
GOOD NIGHT.
GOOD NIGHT.
OH, WHAT A TRANSFORMATION.
I HONESTLY DIDN'T THINK
WE COULD TURN THIS AROUND.
TO THIS EXTENT
FROM WHAT I SAW
ON MY FIRST DAY HERE.
MY GOD.
NEXT TIME ON KITCHEN NIGHTMARES.
THE MIXING BOWLS BUSINESS IS DWINDLING
AND RELATIONSHIPS ARE CRUMBLING.
YOU CAN'T GET SO OVERWHELMED.
I WASN'T TOLD!
THE MANAGER IS DESPERATE.
I'VE TRIED EVERYTHING.
THE OWNER HAS LOST HIS PASSION.
YOU LOOK LIKE A MAN WHOSE
DIED AND PUT OUT OF HIS MISERY.
AND HIS WIFE WANTS
HIM TO SHUT THE PLACE DOWN.
AND HIS WIFE WANTS
HIM TO SHUT THE PLACE DOWN.
I CAN'T SACRIFICE MYSELF,
FOR THE MIXING BOWL ANYMORE.
GORDON IS THE LAST CHANCE
FOR THIS DYING VENTURE.
IT'S A RESTAURANT IN CRISIS.
DO NOT TALK TO ME LIKE THAT!
NEXT TIME ON KITCHEN NIGHTMARES.