Kitchen Nightmares (2007–2014): Season 7, Episode 1 - Return to Amy's Baking Company - full transcript
In an epic season premiere event, KITCHEN NIGHTMARES is catching up with the most talked-about restaurant in the series' history: Amy's Baking Company in Scottsdale, AZ. Find out what has ...
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THE CUSTOMER
IS NOT ALWAYS RIGHT.
DON'T COME BACK, MADAME.
I'D BE HAPPY
NOT TO SEE YOU AGAIN.
GUYS, I MAKE EXCELLENT FOOD!
I AM GOING
TO REALLY HURT SOMEBODY.
MAY 10, 2013.
YOU ARE BOTH NUTS.
I KNOW.
MILLIONS OF VIEWERS
WERE INTRODUCED
TO AMY'S BAKING COMPANY.
YOU ALL!
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
OH, MY GOD!
WHAT THEY WITNESSED...
DON'T WITH ME.
YEAH, I WILL WITH YOU.
YEAH, I WILL WITH YOU.
WHO THE
DO YOU THINK YOU ARE?
WAS A KITCHEN NIGHTMARES EPISODE
UNLIKE ANY OTHER.
YOU YOURSELF!
OUT!
YOU, OUT!
A RESTAURANT AND OWNER
SO DEEP IN DENIAL...
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
YOU LITTLE WEENIE!
KEEP WALKING!
AND SO RESISTENT TO CHANGE...
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS!
OH!
THAT CHEF RAMSAY
DID SOMETHING...
I THINK YOU'RE TOO FAR GONE.
HE HAS NEVER DONE BEFORE.
THE RIGHT THING FOR ME...
IS TO GET OUT OF HERE.
HE WALKED OUT.
WOW.
HE WALKED OUT.
WOW.
AND AS SHOCKING AS THAT WAS,
WHAT FOLLOWED
WAS EQUALLY AS SHOCKING.
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
TO VOICE THEIR ANGER.
IN THE AFTERMATH
OF THE AIRING,
SOCIAL MEDIA WENT CRAZY.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
PEOPLE JUST
COULD NOT BELIEVE
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
MILLIONS WERE BLOGGING,
COMMENTING.
BASICALLY CALLING THEM
BAT- CRAZY.
WATCHING AND REWATCHING.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
THERE WERE SKITS...
CHILD OF GOD!
AND EVEN CARTOONS...
AND EVEN CARTOONS...
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES.
MADE ABOUT AMY'S BAKING COMPANY.
IT'S GETTING A LITTLE
BEYOND HILARIOUS.
AND TO GO ALONG WITH THAT,
A MEDIA FIRESTORM.
AMY'S BAKING COMPANY.
NO SOUP FOR YOU!
NEVER BEFORE HAS THERE BEEN
A KITCHEN NIGHTMARES
QUITE LIKE THIS.
IT WAS LIKE WATCHING
A TRAIN WRECK.
THEY WERE JUST THAT CRAZY.
TONIGHT, A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
HOW ARE YOU?
KITCHEN NIGHTMARE?
YES!
WHERE YOU WILL BE SHOCKED...
- ARE WE BEING PUNK'D?
- AMAZED...
- ARE WE BEING PUNK'D?
- AMAZED...
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
BUT YOU CAN'T DO IT TO ME.
I WANT YOU TO JUST SHUT UP.
AND INFORMED...
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
YOU HAVE TO GO."
AS GORDON RAMSAY
TAKES YOU BACK...
SEND HIM HOME!
AND REVEALS UNBELIEVABLE
NEVER-BEFORE-SEEN FOOTAGE.
I'M NOT AFRAID OF YOU.
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH!
THE SAD THING IS YOU DON'T
KNOW THE TRUTH.
YOU'LL SEE THE HIGHLIGHTS
OF SOME OF THE PUBLIC'S
WILD REACTION.
IT WAS
JUST THE CRAZIEST THING.
YOU'LL ALSO FIND OUT
WHAT HAPPENED
TO AMY'S BAKING COMPANY
IN THE LAST YEAR.
IN THE LAST YEAR.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
AND YOU WILL GET TO HEAR
FROM SAMY AND AMY THEMSELVES...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
IN A SPECIAL
EXCLUSIVE INTERVIEW.
MY WIFE'S FOOD IS EXCELLENT.
THAT'S ALL COMING YOUR WAY
TONIGHT
ON A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
WE HAVE TO SHOW THE WORLD WHAT
WE REALLY HAVE TO OFFER HERE
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
GOOD EVENING, AND WELCOME
TO A VERY SPECIAL EDITION
OF KITCHEN NIGHTMARES.
LAST YEAR,
SOMETHING HAPPENED
THAT SHOCKED ME
AND MILLIONS OF YOU
WHEN I TRIED TO HELP
A RESTAURANT
IN SCOTTSDALE, ARIZONA.
I WAS FORCED TO DO SOMETHING
I'VE NEVER DONE--
WALK AWAY.
I WENT TO AMY'S BAKING COMPANY
TO HELP,
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
THERE WAS SUCH A STRONG REACTION
TO THE EPISODE
THAT WE DECIDED
TO GIVE YOU AN UPDATE
ON WHAT'S HAPPENED SINCE.
WE'LL ALSO SHOW YOU
SOME FOOTAGE
THAT HAS NEVER
BEEN SEEN BEFORE,
AND WE'LL HEAR
FROM AMY AND SAMY THEMSELVES.
BUT FIRST, A BRIEF REMINDER
OF MY WILD JOURNEY
AT AMY'S BAKING COMPANY.
IT WAS MY FIRST TIME
IN SCOTTSDALE, ARIZONA,
AND I WAS REALLY
LOOKING FORWARD
TO HELPING
THE HUSBAND-AND-WIFE TEAM
OF SAMY AND AMY
WITH THEIR RESTAURANT,
AMY'S BAKING COMPANY.
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
ALL RIGHT, ALL RIGHT.
SINCE 2007,
AMY HAD RUN THE KITCHEN...
I DON'T UNDERSTAND
THIS WHOLE SUBSTITUTION THING.
AND SAMY WAS IN CHARGE
OF THE FRONT OF HOUSE.
4-C.
THE OWNERS FELT
THAT THEIR FOOD
WASN'T EVEN AN ISSUE.
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
THEY WERE LOOKING
FROM VALIDATION FROM ME
THAT EVERYTHING THEY WERE DOING
WAS RIGHT.
CHEF RAMSAY IS COMING
TO TELL THE PEOPLE
HOW THE FOOD IS GOOD HERE.
IN THE PAST,
THEY HAD AN ONGOING WAR
WITH ONLINE BLOGGERS
AND CUSTOMERS
WHO WERE WRITING
NEGATIVE REVIEWS.
WHO WERE WRITING
NEGATIVE REVIEWS.
THESE REVIEWERS
AND THESE BLOGGERS
DECIDED TO MAKE UP LIES
AND SAY THAT THEY ATE THE FOOD
AND IT WAS DISGUSTING.
AMY AND SAMY FELT
THAT THEY WERE UNDER ATTACK,
AND THAT WAS THE MAIN REASON WHY
THEIR BUSINESS WAS IN TROUBLE.
THE CUSTOMER
IS NOT ALWAYS RIGHT.
BEFORE I ARRIVED,
THE CAMERAS WERE THERE
TO DOCUMENT DINNER SERVICE
AT AMY'S BAKING COMPANY.
CAN YOU MAKE ME PEAR SALAD
INSTEAD OF THAT CAESAR?
SERIOUSLY?
MANY OF THE DINERS
WERE SO FRUSTRATED
BECAUSE
OF THE LONG WAIT TIMES...
NEVER WAITED THIS LONG
FOR ONE PIZZA.
WHILE THE ONES
THAT DID HAVE FOOD...
WHILE THE ONES
THAT DID HAVE FOOD...
THIS REALLY JUST ISN'T GOOD.
WERE TRULY DISAPPOINTED
WITH WHAT THEY WERE GETTING.
I'LL TAKE IT.
BUT DURING THE COURSE
OF THE EVENING,
SAMY AND AMY HAD
A REALLY HARD TIME
DEALING WITH ANY NEGATIVITY
FROM CUSTOMERS.
YOUR PIZZA'S NOT COOKED ENOUGH.
PUT IT AGAIN IN THE OVEN.
SURE, I'LL BURN IT.
IT BECAME CLEAR,
THAT AT THIS RESTAURANT...
WHAT IS THE PROBLEM
WITH IT?
THE CUSTOMER
ISN'T ALWAYS RIGHT.
EGG IS...
IT'S TOO EGG-Y.
OKAY, IF YOU CAME
TO EAT TO ENJOY,
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
AND THERE WAS
ONE PARTICULAR SITUATION
THAT MY CREW HAS NEVER WITNESSED
IN THE SEVEN YEARS
OF DOING KITCHEN NIGHTMARES.
WE WERE WAITING
ON ONE PIZZA.
IT'S COMING NOW,
IT'S COMING NOW, NOW.
YOU KEEP SAYING THAT.
YOU'VE BEEN SAYING THAT
FOR AN HOUR.
LOOK AT HIM,
HE'S LIKE, "WHERE'S MY PIZZA?"
REALLY?
SEND HIM HOME!
YOU WANT TO WAIT,
YOU WAIT.
YOU DON'T WANT,
PAY WHAT DID YOU HAVE,
AND YOU FROM HERE,
DO YOU UNDERSTAND?
SAMY.
- GET OUT, YOU!
- ARE YOU KIDDING ME?
YOU, OUT!
DON'T SPEAK LIKE THIS!
- GO OUT!
- ARE YOU KIDDING ME?
YOU PAY AND GO!
PAY FOR WHAT?
I DIDN'T HAVE ANYTHING!
STOP! STOP! YOU HAD DRINKS.
STOP! STOP! YOU HAD DRINKS.
ARE THEY FOR REAL?
YOU PAY.
YOU DON'T GO.
- WHAT ARE YOU GONNA DO?
- YOU--IF YOU TOUCH, I!
OH, MY GOD.
YOU DON'T THROW ME OUT,
I TOLD YOU.
- YOU GO!
- YOU!
- DON'T TOUCH ME.
- YOU!
ARE YOU KIDDING ME
RIGHT NOW?
YOU!
NOT KIDDING YOU.
YOU!
CALL THE POLICE!
I SAW--
TAKE THE MONEY.
NO, I WANT THE MONEY FROM HIM.
I AM CALLING THE POLICE,
YOU GUYS ARE CRAZY.
NO, STOP CALLING THE POLICE.
I KNOW, BUT YOU'RE NOT
TOUCHING HIM, GET AWAY.
LITTLE PANSY.
GET OUT OF HERE.
AMY!
DON'T YOU EVER
COME BACK HERE.
YOU LITTLE WEENIE!
KEEP WALKING!
YOU!
GIVE ME A BREAK!
MY TEAM GAVE ME LITTLE DETAIL
MY TEAM GAVE ME LITTLE DETAIL
BUT TOLD ME THAT IT WAS
A ROUGH NIGHT AT THE RESTAURANT.
THIS IS RIDICULOUS!
I'VE NEVER SEEN ANYTHING
LIKE THIS BEFORE.
BUT AS ALWAYS, I WANTED
TO FORM MY OWN OPINIONS.
WHEN I ARRIVED,
I WAS PLEASANTLY SURPRISED
AT THE NICE DECOR,
HOW CLEAN THE KTICHEN WAS,
AND HOW WELL-ORGANIZED
EVERYTHING SEEMED TO BE.
IS THIS A JOKE?
I MEAN, LOOK,
DATES, LABELS...
YES, EVERYTHING.
SECTIONED OFF.
I EVEN SAMPLED
A PRETTY GOOD DESSERT.
THAT'S LOVELY.
LITTLE DID I KNOW,
AT THAT TIME,
LITTLE DID I KNOW,
AT THAT TIME,
THIS WASN'T GOING TO BE
A PIECE OF CAKE.
IF ALL YOUR FOOD IS AS GOOD
AS THIS DESSERT, TRUST ME...
IT IS GOOD.
THERE'S SOMETHING...
NOT QUITE RIGHT HERE.
DURING MY LUNCH,
THINGS STARTED TO UNRAVEL.
WHAT?
FIRST, I WAS SHOCKED
TO LEARN MY WAITRESS MIRANDA
DIDN'T MAKE ANY TIPS.
SO WHERE DO THE TIPS GO?
THE OWNER.
WHAT?
YEAH.
I CAN'T BELIEVE THAT.
I KNOW.
I TRY...
TO TELL HIM.
WOW.
OKAY, GREAT.
THANK YOU.
YOU'RE WELCOME.
YOU'RE WELCOME.
SAMY.
WE SPOKE EARLIER
ABOUT THE PROBLEM WITH STAFF...
YET I'VE JUST FOUND OUT
SOMETHING PRETTY MAJOR.
MIRANDA, THE YOUNG GIRL...
YEAH.
YOU DON'T GIVE HER
HER TIPS.
NO.
SAMY, YOU CANNOT TAKE
SERVERS' TIPS.
THEN BRING ME THE PEOPLE
WHO'S GOING TO DO THEIR JOB
AND I DON'T HAVE
TO INTERFERE,
THEY CAN TAKE
THE WHOLE TIPS FOR THEM.
DID YOU SEE?
I ALREADY TOOK...
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
YOU'RE THE OWNER.
I'M DOING
THE MOST OF THE JOB.
I WAS TOTALLY APPALLED.
WOW.
THEN I WAITED FOREVER
FOR MY FOOD.
I'M GONNA START
EATING MY TICKET.
I KNOW YOU'VE BEEN WAITING.
WHEN IT FINALLY ARRIVED...
IT'S JUST A MESS.
IT WAS A MAJOR DISAPPOINTMENT.
DO YOU WANT ME TO TAKE THAT?
PLEASE.
OKAY.
BECAUSE IT IS...
LIKE EATING DRY CAT FOOD.
AND EVEN THOUGH
I LET SAMY KNOW
THE MAJOR PROBLEMS
WITH THE FOOD...
THAT FILLING IS RAW!
IT'S DOUGHY.
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
WHAT'S WRONG?
NOTHING.
ACCORDING TO SAMY,
HIS WIFE HAD AN ISSUE
WITH CRITICISM.
I KNOW MY WIFE.
SHE GET NERVOUS.
YOU'RE SCARED
OF TELLING HER THE TRUTH?
YOU WANT TO TELL HER?
COME WITH ME, YOU TELL HER.
I JUST WANT HER TO KNOW
SO SHE CHECKS THE NEXT ONE.
OKAY, SHE WILL KNOW, YES.
SHE WILL KNOW.
RIGHT. ANYWAY...
I AM 75 MINUTES IN,
AND SO FAR I'VE HAD
AN UNDERCOOKED PIZZA.
OH, OKAY, I'M GOING TO TELL HER
YOU'RE STARVING.
I'M GOING TO TELL HER
YOU ARE STARVING, OKAY.
SHE'LL MOVE, OKAY?
I HOPE SO.
SHE'LL MOVE. OH.
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
AMY WAS COMPLAINING
THAT SHE HAD NOT RECEIVED
ANY FEEDBACK
FROM WHAT I EXPERIENCED
AT LUNCH.
SO I DECIDED TO TELL HER
THE BRUTAL TRUTH.
THESE ARE STORE-BOUGHT...
I UNDERSTAND THAT.
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP
AND THEY'RE DELICIOUS.
AND I--
OH! OH, MY GOD.
THE FIRST TIME I'VE EVER--OKAY.
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
AGAIN, 'CAUSE YOU DIDN'T
GET THE FEEDBACK,
I SAID THEY WERE DISGUSTING.
BUT RIGHT FROM THE START,
SHE DIDN'T CONSIDER ANYTHING
I WAS SAYING AS CONSTRUCTIVE.
I'VE NEVER HAD
A PROBLEM WITH IT.
OH, MY GOD!
I TRIED AGAIN AND AGAIN
TO POINT OUT THE ISSUES.
THE BUN FOR THE BEEF BURGER
WAS SOGGY AS ANYTHING.
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
EVER.
BUT EVERYTHING
WAS EITHER DEFLECTED...
THAT WAS DRY.
IT'S GOOD LIKE THAT.
OR IGNORED.
THERE'S NOT POINT IN ME
SAYING ANYTHING TO YOU
BECAUSE YOU'RE SO,
"WELL, IT'S GOOD LIKE THAT."
WHATEVER.
I FELT SO FRUSTRATED.
AT THIS POINT
I WENT INTO THE DINING ROOM
AND HIT ANOTHER WALL
WHEN I TRIED TO CONFRONT SAMY
ABOUT THE TIPS.
DO YOU THINK THE GIRL DESERVE
SOME TIPS TONIGHT?
NO, THEY GET HOURLY.
SIR, THE TIP THAT YOU LEFT
THE YOUNG LADY SERVER--
THE OWNER TAKES THE TIPS.
THAT'S HORRIBLE.
NO, NO, NO, NO. OKAY.
DON'T WITH ME.
YEAH, I WILL
WITH YOU.
YEAH, I WILL
WITH YOU.
WHO THE
YOU THINK YOU ARE?
COMPLETE.
THAT NIGHT, ONCE AGAIN,
THERE WERE A NUMBER OF ISSUES
WITH THE FOOD,
AND THERE WERE
LONG WAIT TIMES AS WELL.
ARE YOU STILL WAITING
ON SOMETHING?
YEAH.
WHAT IS IT
THAT YOU'RE WAITING ON?
SHE GOT PASTA.
YEAH.
THE SWEET AND SPICY PASTA.
THE PASTA RUSTICA?
YEAH.
IS THAT COMING?
THEN TOWARDS THE END
OF SERVICE,
A FOOD RUNNER NAMED KATY
ASKED AMY A QUESTION...
4-B. NO, NO, 5-B.
ARE YOU SURE?
AND AMY LOST IT.
YOU DON'T NEED
TO QUESTION ME, KATY.
YOU CAN GO HOME
RIGHT NOW.
KATY! LISTEN TO ME
WHEN I'M SPEAKING TO YOU!
DO NOT WALK AWAY FROM ME.
DO NOT WALK AWAY FROM ME.
YOU DON'T WORK HERE
ANYMORE, OKAY?
DON'T START CRYING.
DON'T CRY, NO, PLEASE.
WHY ARE YOU BEHAVING LIKE THIS?
NO, NO, NO, NO.
OH, MY GOD!
PLEASE, COME ON, COME ON.
SINCE...
I WASN'T DOING ANYTHING.
SHE'S A KID, AMY!
I WASN'T DOING ANYTHING!
YOU'VE HAD AN ATTITUDE WITH ME
ALL NIGHT LONG, KATY.
DON'T WORRY, PLEASE.
OKAY, I QUIT.
NO, YOU'RE NOT.
I QUIT!
SHE IS QUITTING.
SHE HAS AN ATTITUDE.
I QUIT!
AFTER A REALLY BIZARRE
DINNER SERVICE,
I TRIED AGAIN TO HAVE
A MEANINGFUL CONVERSATION
WITH AMY.
IT'S BECOME EVIDENT
THAT YOU CAN'T TAKE CRITICISM.
BUT AMY REMAINED IN DENIAL...
WHAT I DO NORMALLY
IS GOOD.
WHAT I DO NORMALLY
IS GOOD.
REFUSING TO LISTEN
TO ANYTHING I HAD TO SAY.
IN YOUR FREEZER IS STORE-BOUGHT
RAVIOLIS.
THE SAUCE IS DELICIOUS.
THE RAVIOLIS,
WE THINK THAT THEY'RE VERY GOOD.
EVEN AFTER A FRUSTRATING DAY,
I REMAINED COMMITED
TO HELPING THE RESTAURANT.
SO THE NEXT MORNING
I CAME IN WITH A PLAN
TO TURN AMY'S BAKING COMPANY
AROUND.
OH, COME ON.
BUT THEY WEREN'T THERE.
SO I SPENT THE MORNING TALKING
WITH DISGRUNTLED PAST EMPLOYEES.
IN THE YEAR AND A HALF
I WAS THERE,
IN THE YEAR AND A HALF
I WAS THERE,
I SAW AT LEAST 50 PEOPLE
COME AND GO.
50?
THEY WERE IN AND OUT SO FAST.
WOW.
WHAT HAPPENS WHEN CUSTOMERS
COMPLAINED ABOUT THEIR FOOD?
THEY GET TOLD
THAT THEY'RE WRONG,
THAT, YOU KNOW, "NO, WE HAVE
THE BEST FOOD IN THE COUNTRY.
YOU'RE WRONG.
WHEN AMY AND SAMY
FINALLY ARRIVED...
YOU DON'T LOOK VERY HAPPY.
I'M...EXHAUSTED.
TIRED.
I WANTED TO CONFRONT THEM
WITH THE INFORMATION
I HAD LEARNED.
HAVE YOU NOT HAD A TURNOVER
OF MORE THAN 50 PEOPLE?
50 STAFF?
CAN YOU PROVE THAT TO ME?
50 STAFF?
CAN YOU PROVE THAT TO ME?
SHE WAS WRONG.
100, OR EVEN MORE THAN 100.
AND AFTER
A VERY TENSE CONVERSATION
IN WHICH WE WERE GOING
AROUND IN CIRCLES...
WHAT I HAVE A PROBLEM WITH
WERE THE COMMENTS YOU WERE
SAYING TO ME LAST NIGHT.
I'M HERE TO SHOW YOU
WHAT'S RIGHT,
AND YOU CAN'T TAKE THAT.
I REALIZED THAT SAMY AND AMY
WERE NOT OPEN
EVEN IN THE SLIGHTEST
TO MAKING ANY CHANGES.
ALL THAT'S HAPPENED
IS WE HAVE BEEN ATTACKED.
ATTACKED?
ATTACKED!
I MEAN, I DON'T KNOW
WHAT YOU CALL IT.
THIS IS A RESTAURANT
THAT IS IN CRISIS,
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
SO FOR THE VERY FIRST TIME
I DID SOMETHING
I NEVER THOUGHT I WOULD DO.
I CAN'T HELP PEOPLE
THAT CAN'T HELP THEMSELVES.
THE RIGHT THING FOR ME
IS TO GET OUT OF HERE.
GOOD LUCK.
GOOD.
THAT'S WHAT YOU WANTED.
YEAH, OF COURSE
THAT'S WHAT I WANTED.
DON'T WANNA PARTICIPATE
IN THIS BULL.
WOW.
COMING UP...
THE STORY JUST WENT VIRAL.
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
FIND OUT HOW IT HAPPENED.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE WERE NOT
PARTICULARLY NORMAL.
AND WE'LL SHOW YOU
SOME NEVER-BEFORE-SEEN FOOTAGE
OF AMY AND SAMY
WITH CHEF RAMSAY
THAT YOU HAVE TO SEE
TO BELIEVE.
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
BUT YOU CAN'T DO IT TO ME.
I WANT YOU TO JUST SHUT UP.
THEN...
HOW ARE YOU?
KITCHEN NIGHTMARE!
YES!
A FULL UPDATE
ON WHAT HAS HAPPENED
TO AMY'S BAKING COMPANY.
SAMY SAW THAT I HAD TAKEN
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
AND GET OUT
OF HIS RESTAURANT.
AND LATER...
IT'S WILD...
ARE WE BEING PUNK'D?
IT'S LOUD...
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
IT'S AN EXCLUSIVE INTERVIEW
WITH AMY AND SAMY...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
AS WE TRACK THEM DOWN
IN SCOTTSDALE, ARIZONA.
WE HAVE TO SHOW THE WORLD
WHAT REALLY HAVE TO OFFER HERE
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
SINCE THE AIRING
OF AMY'S BAKING COMPANY,
PEOPLE WERE VERY ANXIOUS
TO EXPRESS THEIR VIEWS
IN A VARIETY OF WAYS
ON THE INTERNET.
ONE OF THE THINGS
THAT GOT A LOT OF ATTENTION
WAS THIS CARTOON
MADE BY THE JAXAMOTO COMPANY.
HE IS MY SOUL MATE AND WE'RE
IN THIS BUSINESS TOGETHER.
FINE, BUT--
AND WE STAND STRONG.
WE HAVE TO BECAUSE
THERE'S A LOT OF ONLINE BULLIES
AND HATERS AND BLOGGERS.
THEY'RE DIRTY,
THEY'RE LAZY.
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES,
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
"ONLINE BULLIES"?
THEY'RE USED TO EATING
PROCESSED WOODCHIPS,
OR USED TO GETTING THINGS
FOR FREE, IT'S DISGUSTING.
BUT WHEN DID THIS START?
THIS GUY CAME IN THAT STARTED
THIS ENTIRE ONLINE BULLYING.
I TOLD HIM
I THOUGHT HE WAS A LOSER,
HE WAS A MORON.
DO YOU HAVE CHILDREN?
WELL, WE HAVE
THREE LITTLE BOYS,
BUT THEY'RE TRAPPED
INSIDE CAT BODIES.
WOW.
YOU LOOK DISAPPOINTED.
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS,
AND I--THE FIRST TIME
I'VE EVER--OKAY.
OH! OH, MY GOD!
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
THIS IS...
YOU GUYS,
I MAKE EXCELLENT FOOD.
YOU GUYS,
I MAKE EXCELLENT FOOD.
YOU ALL.
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
ARE YOU KIDDING ME?
THIS IS RIDICULOUS!
I SPEAK FELINE.
MEOW, MEOW, MEOW.
MEOW, MEOW, MEOW.
THAT CARTOON
WAS JUST ONE EXAMPLE
OF THE MEDIA EXPLOSION
THAT OCCURED
AFTER THE AIRING
OF AMY'S BAKING COPMANY.
BUT THERE WAS A LOT MORE,
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
TO A NATIONAL PHENOMENON
AND BECAME THE NUMBER-ONE
TRENDING STORY ON THE INTERNET.
SO THERE'S THIS RESTAURANT
CALLED AMY'S BAKING COPMANY.
THE OWNERS ARE NUTJOBS!
THIS WAS THE FIRST TIME
IN THE HISTORY OF THE SHOW
HE DECIDED THIS PLACE
WAS BEYOND HELP.
GORDON RAMSAY EVEN IS LIKE,
"I'M OUTTA HERE."
PEOPLE JUST
COULD NOT BELIEVE
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
AND THEY JUST KEPT GOING
AND GOING
WITH THE SAME STUFF,
OVER AND OVER.
RIGHT.
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
TO VOICE THEIR ANGER.
SAMY AND AMY--
THEY'RE ON FACEBOOK NOW,
JUST TRASHING EVERYBODY.
IT GOT UGLIER AND UGLIER
FROM THERE.
IT GOT UGLIER AND UGLIER
FROM THERE.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
THESE PEOPLE
ARE FREAKING CRAZY.
THIS IS WHAT YOU DON'T EVER DO.
I'M ACTUALLY IN AWE.
A LOT OF ACTION
ON SOCIAL MEDIA.
MEMES AND JOKES.
- CHILD OF GOD!
- AND PHOTOSHOPS.
GIFs.
WORLDWIDE BACKLASH.
UNBELIEVABLE TO SEE
ALL OF IT BUBBLE UP ONLINE.
WOW! IT WAS SO CRAZY.
THE EPISODE
OF KITCHEN NIGHTMARES
ABOUT AMY'S BAKING COMPANY
WAS A PRETTY SPECIAL ONE
BECAUSE IT WAS THE FIRST TIME
GORDON RAMSAY WALKED AWAY
FROM A RESTAURANT...
WOW.
WHICH IS SOMETHING
HE NEVER DOES,
AND IT DEFINITELY SPARKED
A CURIOUSITY.
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
THERE WERE THOUSANDS
OF COMMENTS
DIRECTED AT AMY AND SAMY
BASICALLY CALLING THEM
BAT- CRAZY.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
THE PROBLEM WAS
AMY AND SAMY STARTED RESPONDING
TO THESE COMMENTS.
AS THE COMMENTS
STARTED POURING IN,
AMY AND SAMY JUST KEPT POSTING,
POSTING, AND POSTING.
THEY JUST ATTACKED EVERYBODY
AND JUST POSTED STATUS
AFTER STATUS
JUST SWEARING, CALLING PEOPLE
OUT ON EVERYTHING,
AND JUST CONTINUING
THEIR CYBERBULLYING
AND JUST CONTINUING
THEIR CYBERBULLYING
THAT THEY DO BEST, I GUESS.
WE JUST SORT OF
KEPT WATCHING THEM
IN A MIXTURE
OF SHOCK AND HORROR.
YOU JUST WANNA TELL THESE
PEOPLE, "NO, DON'T DO THAT.
THAT'S A BAD IDEA."
AND THE STORY JUST WENT VIRAL.
PEOPLE WERE SHARING
ALL DIFFERENT TYPES OF CONTENT
FROM SATIRICAL CARTOONS...
THINK THAT YOU CAN COME
IN HERE AND SAY THESE THINGS.
TO YOUTUBE VIDEOS...
♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪
CLIPS, GIFs...
YOU WOULD JUST TYPE IN "AMY'S"
AND EVERYTHING WOULD COME UP
RELATED
TO AMY'S BAKING COMPANY.
RELATED
TO AMY'S BAKING COMPANY.
JUST PAGES AND PAGES.
MY WRITE-UP OF
AMY'S BAKING COMPANY'S MELTDOWN,
IN ABOUT THREE DAYS IT HAD
REACHED 3 MILLION VIEWS,
WHICH IS
THE HIGHEST-TRAFFIC POST
I'VE EVER DONE
AT BUZZFEED.
IT BECAME
THE 21ST CENTURY VERSION
OF A WATERCOOLER CONVERSATION.
EVERYONE THOUGHT
IT WAS JUST THE CRAZIEST THING.
IT WAS LIKE COVERING
A BREAKING NEWS STORY,
EXCEPT INSTEAD OF POLITICS
WE WERE FOLLOWING
THIS LITTLE EATERY IN ARIZONA.
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
THEY WERE JUST THAT CRAZY.
AFTER THE DUST CLEARED,
AMY AND SAMY TOOK
TO THEIR FACEBOOK
AND SAID THAT IT WAS HACKED
AND THAT ALL THE STATEMENTS
THAT CAME PREVIOUSLY
WEREN'T THEM.
AND IT WAS MET
WITH THIS REALLY HILARIOUS,
"ARE YOU KIDDING ME?"
COLLECTIVELY FROM THE INTERNET.
NO, CLEARLY YOU WEREN'T HACKED
AT ALL.
I SAW THE WAY
THAT THEY TREATED PEOPLE,
AND WHAT THEY SAID ON FACEBOOK
IS EXACTLY HOW THEY ACTED
IN REAL LIFE.
THERE IS THE PHRASE,
"NO PUBLICITY IS BAD PUBLICITY."
BUT AT THE SAME TIME
IF YOU'RE NOT CAREFUL,
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
AND I THINK THAT'S EXACTLY
WHAT HAPPENED HERE.
THE AFTERMATH OF THE EPISODE
CERTAINLY TOOK ON
A LIFE OF ITS OWN.
I REMEMBER WHEN I FIRST WALKED
INTO AMY'S BAKING COMPANY,
THINKING, "HMM!
WHY AM I HERE?"
THE DINING ROOM IS GORGEOUS,
THE KITCHEN IS SPOTLESS--
SOMETHING I'M DEFINITELY NOT
USED TO ON KITCHEN NIGHTMARES.
BUT WHEN AMY GAVE ME A TOUR
OF HER KITCHEN,
THINGS STARTED
GETTING A LITTLE STRANGE.
NOW, THIS FOOTAGE
HAS NEVER BEEN SEEN BEFORE.
TAKE A LOOK.
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
HERE, YOU CAN SEE.
I'LL TAKE YOU TO OUR LINE.
UM, DO WE HAVE
ANY, UH, MALE CHEFS?
NO.
NO? ALL FEMALES?
YES.
ONLY GIRLS, YEAH.
WHY'S THAT?
YES.
BECAUSE...IT'S TOO TINY.
IT'S TINY.
AND MY WIFE, SHE WANT ONLY ME
TO BE NEAR HER.
SHE DOESN'T WANT MEN,
YOU KNOW, BECAUSE...
I DON'T LIKE
TO BUMP INTO MEN.
I FEEL WE'RE COMFORTABLE
WORKING WITH GIRLS
BECAUSE MY KITCHEN
IS SO TINY.
WOW!
WE BEND OVER,
WE BUMP INTO EACH OTHER.
THE MALE CHEFS,
THEIR EGO IS TOO BIG
AND THERE'S--IT'S TOO LITTLE,
MY KITCHEN, SO THEY LEAVE.
I SHOW THEM THE DOOR.
AND THEY DON'T HAVE
MY STANDARDS.
THEY CAN'T CLEAN
LIKE I DO.
RIGHT!
IT'S LIKE THEY'RE
DOING ME A FAVOR.
THIS IS HOW WE WORK.
YEAH.
THIS IS HOW WE WORK.
YEAH.
I MEAN, I WORK METICULOUSLY
BECAUSE MY CUSTOMERS DESERVE IT.
OKAY, WOW.
COMING UP...
OH, GOD, YOU'RE CRAZY.
WOW!
SOME SHOCKING BONUS MATERIAL
THAT HAS NEVER BEEN SEEN
UNTIL TONIGHT.
IF THEY COULD WORK
LIKE MY HUSBAND WORKS,
THEY WOULD GET THEIR TIPS,
HE'S TOLD THEM!
AND LATER, AN UPDATE
ON WHAT HAS HAPPENED
AT AMY'S BAKING COMPANY
SINCE CHEF RAMSAY WALKED OUT.
NOW IT'S LIKE A TOURIST SITE.
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
WITH SAMY AND AMY.
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
WE HAVE
THREE LITTLE BOYS,
BUT THEY'RE TRAPPED
INSIDE KITTY-CATS' BODIES.
MEOW!
ZETA DOES IT LIKE THIS...
"MEOW!"
AND SOMETIMES
HE STICKS HIS TONGUE OUT
IF HE WANTS TREATS.
JADE--IF YOU ASK HIM
A QUESTION,
YOU SAY, "JADE!"
HE'LL ACTUALLY RESPOND,
"MEOW?"
HE RESPONDS LIKE THAT.
AND LEO--HE ACTUALLY TALKS.
LEO WILL SING TO YOU.
LEO WILL SING TO YOU.
"♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪"
LATER, WE'LL BE HEADING OUT
TO ARIZONA
WHERE OUR REPORTER
ANA GARCIA
CATCHES UP WITH SAMY AND AMY.
BUT FIRST, LET ME TELL YOU
ABOUT SOME MORE
NEVER-BEFORE-SEEN FOOTAGE.
DURING MY LUNCH
AT AMY'S BAKING COMPANY,
I KEPT TELLING SAMY
WHAT WAS WRONG WITH THE FOOD.
BUT HE REFUSED TO TELL AMY.
I REMEMBER THINKING,
"HOW STRANGE WAS THAT
THAT HE WOULDN'T
RELAY ANYTHING TO HIS WIFE?"
BUT WHEN I CAME BACK
FOR DINNER SERVICE,
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
BECAUSE SHE'S COMPLETELY
INCAPABLE OF TAKING CRITICISM.
WHEN WAS THE LAST TIME YOU TOOK
CRITICISM FROM A CUSTOMER
ABOUT ONE OF YOUR DISHES?
UM, THE OTHER DAY I DID.
WHAT WAS IT?
IT WAS A CAESAR SALAD.
THE LADY DIDN'T LIKE
THE PROSCIUTTO
IN HER CAESAR SALAD.
BUT IT'S ON THE MENU,
AND IF THEY DON'T LIKE IT,
THEY CAN HAVE IT WITHOUT IT--
SIMPLE.
I MEAN...
WOW.
I'VE TAKEN CRITICISM...
OH, MY GOD.
DO YOU KNOW WHAT?
CRITICISM IS HEALTHY.
UNFORTUNATELY NOT ENOUGH PEOPLE
TOLD YOU THE TRUTH.
OH, GOD, YOU'RE CRAZY.
NOW THERE YOU GO.
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
YET YOU STILL DON'T GET IT.
IF I COULD MAKE EVERYTHING
FROM SCRATCH, I WOULD.
YOU CAN PULL THE WOOL
OVER YOUR HUSBADN'S EYES,
BUT YOU CAN'T DO IT
TO ME.
OH, MY GOD.
YOU'RE NOT EVEN PREPARED
TO LISTEN TO ANYTHING.
THAT'S 'CAUSE YOU'RE NOT GIVING
ME ANY CONSTRUCTIVE CRITICISM.
ADVICE I'M HERE FOR.
YOU'RE JUST STANDING THERE,
TALKING...
YOU'RE JUST IN DENIAL.
SAYING THINGS THAT AREN'T EVEN
MAKING SENSE.
I'M NOT IN DENIAL
ABOUT ANYTHING.
I'VE NEVER HAD
AN ISSUE BEFORFE.
BECAUSE YOUR HUSBAND
DIDN'T TELL YOU.
NO. BECAUSE I KNOW--
HE'S SCARED TO.
HE'S NOT SCARED OF ME, NO.
THAT MAN ISN'T SCARED OF YOU.
HE'S NOT SCARED OF ANYBODY.
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
IMMEDIATELY HE'LL BRING IT BACK
AND LET CHRISTINE KNOW.
AND IT'S VERY RARE
THAT IT HAPPENS.
DID HE TELL YOU TODAY?
YOU KNEW I WAS COMING TODAY.
WELL, I WAS TRYING TO FIND--
IF YOU COME INTO MY RESTAURANT,
I'LL MAKE SURE
EVERY PLATE
THAT YOU FINISH
IS IN FRONT OF ME.
I WAS TRYING TO GET FEEDBACK
AND NO ONE WOULD GIVE IT TO ME.
WHY NOT?
I GAVE YOUR HUSBAND
A NUMBER OF COMMENTS,
LUNCHTIME...
BUT I DIDN'T KNOW.
NOBODY WOULD SHARE THEM WITH ME.
'CAUSE YOU DON'T LIKE KNOWING.
'CAUSE YOU DON'T WANT
TO CHANGE.
THERE IS SOMETHING
I WANT TO CLEAR UP.
THEY ASKED ME
TO COME AND HELP THEM.
RIGHT NOW,
I WANNA SHOW YOU SOMETHING
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
AND THE PRODUCERS
OF THIS SHOW.
IT'S THEIR SUBMISSION VIDEO.
OH, BOY.
CHECK IT OUT.
SO THIS IS WHERE
ALL THE MAGIC HAPPENS.
HERE, WE HAVE THE WALK-IN.
OH, MY GOD, IT'S A MESS.
THE BIGGEST PROBLEMS
WITH THIS RESTAURANT
WOULD BE MY HUSBAND
IS TOO NERVOUS
IN THE FRONT OF THE HOUSE.
HE DOESN'T REALLY HAVE
A CUSTOMER SERVICE BACKGROUND
IN ANY WAY, SHAPE, OR FORM.
I'M CHICKEN LIKE NO HEAD.
YOU GO, I GO.
I DON'T KNOW WHERE TO START.
SAMY'S NEEDS TO BE REMOVED
FROM THIS SITUATION.
A LOT OF TIMES,
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
BECAUSE OF SOMETHING
THAT SAMY MAY HAVE SAID TO THEM.
LIKE, FIRST REACTION
IS JUST TO KINDA YELL.
YES, THERE HAVE BEEN
A FEW OCCASIONAL TIMES
THAT HE HAS HAD AN INCIDENT,
AND THAT I, MYSELF,
HAVE HAD AN--A FEW INCIDENTS
WITH CUSTOMERS.
WE'RE NOT PERFECT.
BUT WHEN PEOPLE COME IN
AND THEY'RE NOT NICE TO US,
WE'RE NOT GOING
TO BE NICE BACK TO THEM.
ON YELP, HORRIBLE THINGS WERE
WRITTEN ABOUT US
THAT WERE NOT TRUE.
I RETALIATED AND I TOLD HIM
WHAT I THOUGHT ABOUT HIM.
I TOLD HIM THAT HE WAS A LOSER
AND HE WAS A MORON.
HE WAS A TRAMP,
HE WAS A TRAMP,
AND HE WASN'T WELCOME
IN MY RESTAURANT, AND HE'S NOT.
I HAVE NO PROBLEM
STANDING UP FOR MYSELF.
ARE YOU--CAN YOU FILM HIM?
DO YOU SEE HIM?
CAN--BABE, WE CAN...
GO. I SAID GO.
WHAT'S UP?
WE HAD TO STOP
BECAUSE YOU WERE TALKING.
I'M SORRY.
THAT'S OKAY.
THIS IS THE FIRST KITCHEN
I'VE EVER WORKED IN
WHERE WE'RE NOT REALLY
ALLOWED TO TALK TO EACH OTHER.
"STOP TALKING! EVERYONE!
STOP! GET OUT! NO TALKING!
I'M OUT HERE ALL BY MYSELF!"
SCREAMING.
SCREAMING.
SMALLEST THING CAN HAPPEN,
IT'S LIKE THE END OF THE WORLD.
AND THEN THEY JUST KIND OF...
AND THEN THEY JUST KIND OF...
FEED OFF OF EACH OTHER.
IN ORDER FOR MY RESTARAUNT
TO BE OPEN,
WE BOTH HAVE TO BE HERE, 100%.
THIS IS OUR BABY.
HOLD ON A SECOND,
HOLD ON.
I'M GETTING EXTREMELY NERVOUS
RIGHT NOW
BECAUSE I HAVE SO MANY THINGS
GOING ON BACK HERE,
AND I CAN'T REMEMBER
THE QUESTIONS YOU'RE ASKING.
'CAUSE AS SOON AS YOU'RE
ASKING ME, I'M LOSING IT.
IF YOU DON'T COME IN
AND SPEND $100 AT LEAST,
IT'S LIKE, EH,
I DON'T NEED YOU.
SPECTACULAR!
MY FOOD IS THE BEST!
I'M TELLING YOU.
I LOVE YOU.
YOU'RE NUTS!
YOU'RE NUTS!
HE'S CRAZY, HE'S INSANE.
SHE'S MY BIG TIME.
MEOW!
COMING UP...
I DON'T WANT YOU
TO KISS MY ASS.
I WANT YOU
TO JUST SHUT UP.
THE MADNESS CONTINUES.
I'M NOT AFRAID OF YOU.
PLEASE.
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH.
YOU'LL GET A FULL UPDATE
ON WHAT HAS HAPPENED
TO AMY'S BAKING COMPANY.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
YOU'LL HEAR
FROM FORMER EMPLOYEES...
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
AND WHAT RECENT DINERS
HAVE TO SAY.
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
YOU HAVE TO GO."
THEN IT'S TIME
FOR AN OUT-OF-CONTROL SIT-DOWN
WITH SAMY AND AMY.
WITH SAMY AND AMY.
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
THIS IS WHAT HE IS.
BUT FIRST,
SOME NEVER-BEFORE-SEEN FOOTAGE
AS CHEF RAMASAY QUESTIONS AMY
ABOUT HER PIZZA.
HERE.
AND WHAT'S THE BASE
OF THE DOUGH?
THE RECIPE
FOR MY PIZZA DOUGH?
MM-HMM.
IT'S A SECRET.
OH, OKAY. WOW.
AND PEOPLE LOVE IT!
I HAVE PEOPLE TELL ME
IT'S THE BEST PIZZA THAT
THEY'VE EVER HAD IN THEIR LIFE.
WOW.
MY HUSBAND WILL TELL ME
OUR CUSTOMERS--
WELL, HE'S NAUGHTY,
'CAUSE MY PIZZA TODAY
WAS UNDERCOOKED.
SO IT WAS RAW, AND I SAID,
"WILL YOU TAKE THAT BACK?"
HE SAID, "I CAN'T TALK
DURING SERVICE."
WHY IS THAT?
WHY IS THAT?
UH, MAYBE HE KNEW THAT
IT WOULD MAKE ME NERVOUS
IF YOU DIDN'T
ENJOY THE PIZZA.
YOU'RE A HUSBAND AND WIFE.
YEAH.
YEAH, IT'S NOT AS IF YOU'RE...
SORT OF MANAGER
AND ASSISTANT MANAGER.
OKAY.
THE QUICKER YOU GO BACK
TO THE KITCHEN WITH CRITICISM...
YEAH, I KNOW.
WE USUALLY DON'T HAVE CRITICISM.
THAT'S THE PROBLEM.
YOU DON'T HAVE CRITICISM?
NOT USUALLY.
WHY CAN'T YOU GO
AND TELL YOUR WIFE,
"SWEETHEART, PIZZA--
WAKE UP.
IT'S UNDERCOOKED"?
I DON'T THINK YOUR PIZZA
WAS UNDERCOOKED.
I CHECKED IT
AND I SEND PIZZAS.
THAT'S MY NUMBER-ONE
SELLING PIZZA.
SO YOU DID BRING IT BACK?
NO.
I DIDN'T FIND OUT.
AND I ASKED YOU WHAT WAS WRONG.
YOU SAID YOU CHECKED IT.
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
HOLD ON.
IF YOU LET ME.
I CHECKED IT
WHEN I TOOK IT OUT OF THE OVEN,
JUST LIKE I DO
EVERY OTHER PIZZA,
AND TO ME, IT WAS CRISPY
ON THE BOTTOM.
WHEN I CUT IT, IT WAS CRUNCHY.
RIGHT. OKAY.
SO TO ME IT WASN'T RAW.
OKAY, SO--
BUT IF THEY SEND IT BACK--
YEAH, LET'S DRAW A LINE IN THAT.
THAT'S YOUR VERSION.
SURE.
'CAUSE YOU DIDN'T SEE IT
COME BACK.
MY VERSION WAS
THE DOUGH WAS WET...
UH-HUH.
UNDERCOOKED IN THE CENTER...
OKAY.
OKAY, AND AROUND THE OUTSIDE
THERE WAS INSUFFICIENT GARNISH.
SO IT WAS JUST...DRY.
I SHOWED IT TO YOU.
YEAH, YOU DID.
YOU DID, OF COURSE.
AND THE IDEA...
COME ON!
YEAH, OKAY.
YEAH.
BUT I DIDN'T WANT TO TELL HER.
NO, IT'S OKAY.
NO, NO.
I SAID, "TOUCH THAT."
I DID TOUCH IT.
I DID TOUCH IT.
IT'S NOT SLIGHTLY, 30 SECONDS.
IT WAS SOAKING WET.
IT WAS RAW? OKAY.
IT WAS WET.
WET? WELL, IS IT CHEESE
OR SOMETHING?
NO, NO.
NO, IT'S NOT THE CHEESE! NO!
HOW CAN YOU ATTRACT
GOOD STAFF
WHEN YOU DON'T GIVE THEM
THE TIPS THEY DESERVE?
MY HUSBAND PAYS THOSE GIRLS
$9 OR $10 AN HOUR...
YOU'RE NOT LISTENING.
TO DO NOTHING, OKAY?
YOU'RE NOT LISTENING.
THEY DON'T DESERVE THOSE TIPS.
IF THEY COULD WORK
LIKE MY HUSBAND WORKED--
OH, MY GOD.
IF THEY COULD WORK
LIKE MY HUSBAND WORKS...
AND WHY ARE YOU
SHOUTING AT ME?
AND IT DIDN'T REQUIRE HIM
TO RUN LIKE FOUR PEOPLE...
WHY ARE YOU
SHOUTING AT ME?
THEY WOULD GET THEIR TIPS.
HE'S TOLD THEM...
YOU'RE CONVINCED.
"RUN LIKE I RUN...
AND WORK LIKE I WORK
AND YOU CAN HAVE YOUR TIPS."
HOW DELUDED.
HOW DELUDED.
I AM DELUDED.
YOU'RE RIGHT.
OH, MY GOD.
THERE WERE SO MANY MOMENTS
AT THIS RESTAURANT.
BUT TRUTHFULLY
THERE IS ONLY SO MUCH
YOU CAN PUT
INTO A ONE-HOUR SHOW.
HERE'S AN UNBELIEVABLE EXCHANGE
THAT I HAD WITH AMY
OVER A PACKAGE OF GNOCCHI.
SO THESE GNOCCHI IN HERE.
"NO REFRIGERATION REQUIRED."
WOW.
WOW, WOW, WOW.
THERE MUST BE A FEW CHEMICALS
IN THERE.
DO WE SELL THESE GNOCCHI?
I'M SORRY?
DO WE SELL THESE?
YES.
THOSE ARE THE GNOCCHI
THAT WE SELL.
AND "NO REFRIGERATION
REQUIRED."
AND "NO REFRIGERATION
REQUIRED."
WHAT'S IN THEM?
LOOK AT THE BACK.
IT'LL TELL--
I DON'T SAY THAT
THEY'RE ORGANIC, I NEVER DID.
"WHAT'S IN THERE?"
YOU SAID, "LOOK ON THE BACK."
LIKE SOME
SMARTASS ANSWER.
OH, OKAY.
YET YOU'RE PREPARED TO CHARGE
CUSTOMERS MONEY FOR THAT.
I KNOW.
AND YOU GET UPSET 'CAUSE
THEY'RE NOT KISSING YOUR ASS.
I'M NOT UPSET WITH YOU.
I DON'T WANT YOU TO KISS MY ASS.
WOW. YEAH.
I WANT YOU
TO JUST SHUT UP, AND...
WOW.
GIVE ME A CHANCE
TO FINISH MY SENTENCE
INSTEAD OF BEING RUDE.
WOW, WOW, WOW.
THAT'S--I'M NOT PISSED OFF.
I'VE SEEN IT ALL NOW.
'CAUSE YOU DON'T BOTHER ME
TO MAKE ME PISSED OFF.
I HAVE SEEN IT ALL.
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
THIS IS...
YOU KNOW, IT'S NOT PRE-MADE.
WE DON'T HAVE PRE-MADE FOOD.
WE'RE TRYING TO MAKE EVERYTHING
TO ORDER.
EXCEPT FOR THE RAVIOLIS.
YES, THE RAVIOLIS ARE PRE-MADE.
AND THE FROZEN EGGPLANT.
YES, THEY ARE.
IT'S FRESH.
OF COURSE WE HAVE TO FREEZE IT
WHEN WE DROP IT IN THE FRYER
SO THE BREADING
DOESN'T COME OFF.
WE DO IT LIKE THAT BECAUSE--
AND THE GNOCCHI.
I DO USE THOSE GNOCCHI.
YES.
NO PITHY REPLY?
YES, I CARE A LOT.
CHEF RAMSAY, I WOULD LIKE YOU
TO UNDERSTAND JUST SOMETHING.
YEAH, I'M FINDING IT,
RIGHT NOW, AMY,
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
I'VE GOT NOWHERE TO GO.
EVERY TIME
I SAY SOMETHING TO YOU,
YOU JUST SAY,
"HEY, MY CUSTOMERS LOVE IT."
I'M NOT GONNA TALK
TO YOU RIGHT NOW
BECAUSE I HAVE TO CONCENTRATE
ON THE LINE.
THEN STOP.
CONCENTRATE THEN.
I WILL.
YOU'RE THE ONE WHO JUST SAID
YOU WANNA TALK TO ME.
SO I'M CONFUSED.
I DID.
I WANTED TO EXPLAIN TO YOU...
OH!
THAT I'M NOT HERE TO--
I THINK YOU SHOULD FOCUS
ON YOUR WORK.
YOU DON'T EVEN LET ME SPEAK.
SO THERE'S NO POINT
IN TALKING TO YOU.
TRY.
JUST LIKE MY HUSBAND.
EVEN THOUGH MY VISIT
TO AMY'S BAKING COMPANY
WAS A COMPLETE DISASTER
FROM DAY ONE,
I CAME BACK ON DAY TWO
WITH A PLAN TO TURN IT AROUND.
UNFORTUNATELY
I NEVER GOT TO IMPLEMENT IT
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
I'M SURE YOU'RE WONDERING
WHAT'S HAPPENED
TO THE RESTAURANT SINCE I LEFT.
HERE WITH AN UPDATE
IS OUR REPORTER ANA GARCIA.
THANKS, GORDON.
I'M HERE IN SCOTTSDALE, ARIZONA,
TALKING TO LOCAL PEOPLE
TO GET THEIR PERSPECTIVE
ON EVERYTHING THAT'S HAPPENED
SINCE THE SHOW AIRED--
EVERYTHING FROM
THE SOCIAL MEDIA PHENOMENON
TO HOW IT HAS AFFECTED
LOCAL BUSINESSES.
AND I'M GOING TO TRY AND TALK
TO AMY AND SAMY.
BUT FIRST, HERE'S AN UPDATE
ON HOW THE RESTAURANT IS DOING.
GOOD LUCK.
GOOD LUCK.
THANK YOU.
AFTER CHEF RAMSAY LEFT,
IT WAS JUST A DRAMATIC MESS.
AMY, NO!
YOU FINISH!
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
ATTITUDE I'VE
NEVER SEEN IN MY LIFE.
THEY FIRED EVERYONE,
TOLD EVERYONE THEY CAN DO
EVERYTHING ON THEIR OWN.
THE NEXT DAY I WAS CALLED
AND AMY AND SAMY
BEGGED FOR ME TO COME BACK.
SO I DID.
THANK YOU.
YOU'RE WELCOME.
SAMY AND AMY SAW
THAT I HAD TAKEN
A $5 TIP
FROM MY CUSTOMER
NO! NO!
AND HAD A HUGE FIT OVER IT
AND TOLD ME THAT I'M A THIEF
AND GET OUT OF HIS RESTAURANT.
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
AND TOLD THEM,
"DON'T EVER TALK TO ME AGAIN.
I'M DONE WITH THIS PLACE."
A LOT OF MY FRIENDS
HAVE ACTUALLY GONE THERE
JUST TO CHECK IT OUT,
BECAUSE NOW
IT'S LIKE A TOURIST SITE.
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
WE HONESTLY WENT IN WITH,
"LET'S SEE IF THE FOOD
IS REALLY AS PEOPLE SAY."
ONE OF OUR FRIENDS
ORDERED A DRINK, GOT IT,
AND NOTICED THAT THERE WAS
SOMETHING FLOATING IN THE DRINK.
IT HAD THREE FRUIT FLIES
IN IT.
WE CALLED SAMY OVER,
AND HE GOT REALLY UPSET
AND HE SAID,
"THERE ARE NO FLIES."
AND HE SAID,
"THERE ARE NO FLIES."
HE NEVER EVEN ACKNOWLEDGED
THAT THERE WAS ANYTHING WRONG.
I SAID TO HIM,
"WE DIDN'T BRING FLIES
IN OUR POCKETS WITH US."
AND HE JUST SAID, "YOU HAVE
TO GO, YOU HAVE TO GO.
YOU HAVE TO GO."
WE THOUGHT THEY WOULD KIND OF
WANTING TO BE,
YOU KNOW, PLEASING EVERYBODY AND
WANTING TO HAVE THE CUSTOMERS,
AND, YOU KNOW--
BUT THEY WERE EXACTLY
LIKE WE THOUGHT THEY WERE.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
IF YOU GO TO THEIR WEBSITE,
THEY'RE SELLING T-SHIRTS
THAT ARE PRINTED WITH LINES
FROM THE SHOW.
IT'S NOT A CLASSY MOVE,
IT'S NOT A CLASSY MOVE,
BUT BECOMING
A TOURIST ATTRACTION
WHERE THEY BASICALLY MAKE FUN
OF THEMSELVES,
I THINK IT'S THE ONLY
FOR THEM TO SURVIVE.
IT'S DEFINITELY
TURNED INTO A SPECTACLE
THAT, IF YOU'RE IN THE AREA,
YOU JUST HAVE TO SEE
WHAT IT'S ALL ABOUT.
COMING UP...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
IT'S LOUD...
HE CAN KEEP HIS MENUS!
IT'S INTENSE...
WE DON'T GO DOWN
WITHOUT A FIGHT!
IT'S SURPRISING.
ARE WE BEING PUNK'D?
IT'S OUR EXCLUSIVE INTERVIEW
WITH SAMY AND AMY.
I SEE ALL THE CRAZY.
YOU WILL HEAR IT ALL...
MY WIFE'S FOOD IS EXCELLENT.
RAW AND UNCENSORED.
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
WHEN OUR REPORTER ANA GARCIA...
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
PAYS A VISIT
TO AMY'S BAKING COMPANY.
I'M NOT GOING TO STOP.
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
SHE DOESN'T LIKE
TO TAKE THE CRITICIZE,
SHE LIKE TO TAKE
THE COMPLIMENTS.
SHE CAN'T TAKE CRITICISM.
SHE CANNOT TAKE CRITICISM.
HAVE YOU NOTICED,
WHEN SHE TALKS,
SHE CAN'T STOP
BECAUSE SHE WON'T LISTEN?
SO SHE'LL CONTINUE POUNDING
HER OWN VOICE
RATHER THAN ACTUALLY LISTEN
TO CRITICISM.
BUT WHEN IT'S A COMPLIMENT...
YEAH.
"OH, MY GOD, IT'S AMAZING.
MY DESSERT'S AMA--"
YEAH, YOU KNOW.
BUT THEN WHEN IT'S CRITICISM...
YEAH.
SO WHAT I'M ASKING,
WHY IS THAT?
OH.
ASK HER THAT QUESTION.
ASK HER?
ASK HER THAT QUESTION.
ASK HER?
I HAVE THE SAME PROBLEM
FOR THAT.
SHE CANNOT LISTEN CRITICISM.
OKAY, GOOD.
GOOD. THANK YOU.
BUT SHE'S GOING
TO LISTEN TO ME.
YEAH, SHE'S GOING TO. YES.
BUT SHE'S NOT LISTENING.
JUST A BLANK THERE.
DO YOU KNOW WHY--
SHE'S NOT LISTENING.
I KNOW, I KNOW, I KNOW.
I HAVE THAT PROBLEM
FOR TEN YEARS.
RIGHT, THANK YOU. OKAY.
OKAY?
SO FAR, WE'VE SHOWN YOU
SOME INCREDIBLE UNSEEN FOOTAGE
AND BROUGHT YOU UP TO DATE
ON WHAT'S HAPPENED
SINCE THIS EPISODE AIRED.
BUT NOW IT'S TIME TO HEAR
FROM THE OWNERS THEMSELVES.
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
HI, SAMY. ANA GARCIA
FROM KITCHEN NIGHTMARES.
HOW ARE YOU?
KITCHEN NIGHTMARE?
YES!
OH! GOOD, YES.
CAN WE COME--
CAN WE COME IN AND TALK?
OF COURSE
YOU CAN COME IN, YES.
THANK YOU SO MUCH.
THANK YOU.
PLEASE COME IN HERE.
I APPRECIATE IT.
YES.
LET ME INTRODUCE MYSELF.
HI. ANA GARCIA
FROM KITCHEN NIGHTMARES.
VERY NICE TO MEET YOU.
HI.
WE WANNA CATCH UP
WITH YOU AND SAMY.
DO YOU HAVE
A FEW MINUTES FOR US?
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
I'D LOVE TO TALK WITH YOU.
NO, YOU TALK TO ME
AND I WANT MONEY.
BECAUSE THIS TIME
FROM KITCHEN NIGHTMARE,
I WANT MONEY.
YOU GUYS DID MAKE SO MUCH MONEY
BECAUSE OF US,
AND GORDON RAMSAY TRIED
TO BURY ME ALIVE.
OR HE WANTS.
I WILL BURY HIM FIRST.
I WILL BURY HIM FIRST AND BURY
YOUR KITCHEN NIGHTMARE ALSO,
BECAUSE YOU DID IT ON PURPOSE.
YOU SET ME UP
AND THIS IS WHAT YOU DID.
YOU TRIED TO BURY US ALIVE.
ALIVE.
AND YOU DIDN'T DO YET,
AND I WON'T LET NOBODY TO DO IT.
WELL, WILL YOU SIT DOWN
AND TALK WITH US, SAMY...
YES, PLEASE.
ABOUT WHAT HAPPENED...
AND EVERYTHING
THAT'S HAPPENED?
AND EVERYTHING
THAT'S HAPPENED?
GORDON RAMSAY
CAN GO HIMSELF.
BECAUSE HE WAS NOT FAIR.
HE WAS NOT FAIR.
HOW WAS HE NOT FAIR, SAMY?
HE WAS NOT FAIR
BECAUSE HE SHOULDN'T--
SAMY, STOP TALKING.
IT'S OKAY, HONEY, YEAH.
BECAUSE HE SHOULDN'T
REPRESENT US THAT WAY.
I AM GOING TO GO AGAINST
FOLKS,
AGAINST GORDON RAMSAY,
KITCHEN NIGHTMARE--
LET ME SHOW YOU SOMETHING.
OKAY.
LET ME SHOW YOU THIS.
SO I POSTED--
TO WRECK ME,
TO WRECK MY WIFE.
SAMY?
TO COME TO KILL ME.
WHO IS HE?
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!!
THIS IS WHAT HE IS.
WE WERE MADE TO LOOK...
LIKE THE MOST PSYCHOTIC,
LUNATIC PEOPLE IN THE UNIVERSE.
AND AFTER WATCHING
KITCHEN NIGHTMARES,
AND AFTER WATCHING
KITCHEN NIGHTMARES,
I SEE ALL THE CRAZY.
BUT I DON'T SEE
ANY OF THE GOOD.
I KNOW THE PEOPLE THAT CAME HERE
WERE YELPERS
BECAUSE I HAVE PROOF OF IT.
THEY WERE ON YELP
TALKING ABOUT IT
AFTER THEY WERE FILMING AND
BEFORE THEY WERE COMING HERE.
THIS IS NOT STUFF
THAT I'VE INVENTED.
I'M NOT DELUSIONAL,
I'M NOT CRAZY.
YES, WE ARE PASSIONATE.
YES, WE ARE WILD.
IF I CAME AFTER YOU,
YOU WOULD PROBABLY STAND UP TOO.
IF I CAME AFTER ANYBODY ELSE,
YOU WOULD DEFEND YOURSELF,
WOULDN'T YOU?
IF YOU HAVE A FAMILY,
WOUDLN'T YOU DEFEND IT?
HAS IT BEEN STRESSFUL?
STRESSFUL? YES.
IT'S BEEN VERY STRESSFUL.
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
COME CASUALLY OVER HERE
LIKE THIS,
WALK OVER,
LOOK AT THE DISPLAY CASE.
KEEP GOING LIKE THIS,
AND THEN LEAVE.
AND THEN MY WAITRESS
COMES UP TO ME.
NOW WE HAVE WAITRESSES
BECAUSE WE HAD TO CHANGE
OUR WHOLE PROCEDURE.
BECAUSE THE WHOLE UNIVERSE
THOUGHT MY HUSBAND
WAS STEALING THEIR TIPS.
SO WE TRIED SOMETHING NEW.
I TOOK ALL
OF THE NEGATIVE THINGS
THAT GORDON RAMSAY SAID
AND I TRIED TO IMPROVE ON IT.
THAT'S WHY
I HAD HIM COME HERE.
PEOPLE COME HERE
TO TRY TO SET US UP
BECAUSE THEY THINK IT'S FUN
AND 'CAUSE THEY HAVE A
FOR GORDON RAMSAY.
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
AND I HAVE IT IN MY OFFICE,
AND I HAVE THE SURVEILLANCE
CAMERA PROOF OF IT--
HE PUTS A GIANT
RUBBER COCKROACH ON THE PLATE
AND LEFT IT THERE,
LEFT WITHOUT BUYING A CAKE,
AND THOUGHT THAT THAT WAS FUNNY.
WE ARE DEALING WITH THAT
DAILY.
IT'S NOT GONNA WORK HERE.
WE STOOD UP TO GORDON RAMSAY,
WE'RE GONNA STAND UP
TO THE WORLD!
'CAUSE WE DON'T GO DOWN
WITHOUT A FIGHT.
WE HAVE TO SHOW THE WORLD,
AND EVERY SINGLE
BUSINESS OWNER OUT THERE,
THAT YOU HAVE TO STAND UP.
YOU CANNOT LET ANYONE
SHAKE YOU DOWN.
WE HAVE A VOICE,
HE HAS A VOICE,
AND IT'S UP TO US
TO STAY STRONG
AND IT'S UP TO US
TO STAY STRONG
AND TO SHOW OUR TRUE PRODUCT
AND WHAT WE REALLY HAVE
TO OFFER HERE AT AMY'S BAKING
COMPANY, AND THAT'S IT!
COMING UP...
I'M NOT GOING TO STOP.
JUST WHEN YOU THOUGHT
IT COULDN'T GET MORE INTENSE...
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
THERE ARE MORE SHOCKING MOMENTS
FROM AMY AND SAMY.
NOW YOU HAVE LIT THE FIRE
INSIDE OF US.
IF THIS BUSINESS
WERE TO BE SUCCESSFUL,
IN MY OPINION, YOU NEED
TO CLONE ME, THREE TIMES.
CLONE SAMY THREE TIMES,
CLONE ME THREE TIMES,
AND I'LL BE PERFECT.
ALL THE AMY CLONES
WOULD JUST START,
LIKE, KILLING OFF
EACH OTHER.
THEY'D JUST GET SO SICK
OF EACH OTHER.
LIKE, ONE THING
ANOTHER AMY SAID,
LIKE, YOU CAN'T MIX TWO AMYS.
IT DOESN'T DO ANYTHING.
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
ON AMY'S BAKING COMPANY.
BUT FIRST,
LET'S HEAD BACK TO SCOTTSDALE
AND OUR REPORTER ANA GARCIA
WHO'S WITH SAMY AND AMY.
HOW WAS YOUR BUSINESS AFFECTED
BY WHAT HAPPENED IN THE EPISODE?
WE WERE COMPLETELY BOMBARDED
BY THE MEDIA, BY CUSTOMERS,
BY HATERS, BY TROLLS.
WE'VE BECOME THE NUMBER-ONE
TOURIST ATTRACTION
FOR THE SUMMER,
ONLY IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
THEY STAND OUTSIDE
AND TAKE PICTURES
JUST BECAUSE
THEY WANNA SEE US.
WHEN THEY COME IN, THEY LOOK
AT US LIKE, "THEY ARE REAL."
AND THEY ALMOST PASS OUT.
AND THEN THEY SIT DOWN
AND THEY TRY OUR FOOD...
MM-HMM.
MM-HMM.
AND THEY SEE
WHO WE ARE AS PEOPLE,
AND THEY SAY,
"I CAN'T BELIEVE IT!
"IT'S AMAZING!
YOUR FOOD'S INCREDIBLE!
"HOW DID THIS EVER HAPPEN?
WHAT'S GOING ON HERE?
ARE WE BEING PUNK'D?"
BUT HAVE YOU BEEN BUSY?
WE REALLY DIDN'T FIND ANYONE WHO
EVER SAID THIS PLACE WAS PACKED.
WELL, I'M OPEN FOR BUSINESS
RIGHT NOW.
LOOK--HOW CAN I HAVE
ANY NORMAL BUSINESS
WHEN I HAVE THIS
ALL DAY LONG?
WHAT HAPPENED WITH FACEBOOK?
WITH THE ALLEGATIONS
THAT YOU HAD BEEN HACKED?
EVERY SINGLE POST
THAT WAS WRITTEN--
CALLING PEOPLE
AND MAKING FUN OF THEM
FOR NOT MAKING MONEY--
DID NOT COME FROM US.
WE DIDN'T SAY THOSE THINGS.
WE DIDN'T SAY THOSE THINGS.
NOW WE ARE,
BECAUSE NOW YOU HAVE LIT
THE FIRE INSIDE OF US.
NOW, WHEN WE'RE CALLING PEOPLE
"LITTLE TROLLS"
AND TELLING THEM
THAT THEY HAVE NO BALLS,
YES, THAT'S US.
OKAY.
BECAUSE I THINK IT TAKES
A VERY SPECIAL KIND OF PERSON--
IT'S CALLED A "EUNICH"--
TO BE ABLE TO CALL SOMEONE
AND BULLY THEM OVER THE PHONE
OR THROUGH THE INTERNET,
WHEN YOU DON'T KNOW
WHO THEY ARE.
NOBODY MAKE MONEY
BECAUSE THOSE TROLLS.
BECAUSE GORDON RAMSAY TOLD THEM
I'M STEALING TIPS TO THE PEOPLE
AND IT'S NOT TRUE.
CAN WE TALK ABOUT THAT?
YEAH.
CAN WE TALK ABOUT THE TIPS?
I WAS
PRETTY SURPRISED...
YEAH.
THAT THE WAITRESSES
DIDN'T KEEP THEIR TIPS.
YEAH.
WHY, SAMY?
YEAH.
WHY, SAMY?
BECAUSE I GIVE THEM HOURLY
VERY HIGH.
I DON'T GIVE THEM--
HOW HIGH?
BETWEEN $8 TO $14 AN HOUR.
IF IT'S EMPTY LIKE THIS,
THEY STILL GO WITH MONEY.
IF THEY WAIT FOR THE TIP,
THEY WAIT LIKE THIS.
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
I DID CHANGE.
I GIVE THEM TIPS.
SO IS THAT SOMETHING GOOD
THAT CAME OUT
OF THE KITCHEN NIGHTMARES,
IS THAT YOU NOW--
NO, IT'S NO GOOD.
BECAUSE THEY WORK
FOR THE TIP,
AND THERE IS NOBODY HERE,
THEN OF COURSE
THEY'RE NOT GOING TO MAKE MONEY
IN THEIR OWN WAY.
ALL OF THIS THAT'S HAPPENED
YOU KNOW,
HAVE YOU MADE ANY CHANGES
TO THE MENU?
HE CAN KEEP HIS MENUS!
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
WHAT HAPPENED
TO THE RAVIOLIS?
ARE THE RAVIOLIS
STILL FROZEN?
YEAH, STILL FROZEN.
YES, STILL FROZEN, YEAH.
AND THEY'RE EXCELLENT!
WAIT, LISTEN.
GORDON RAMSAY ALSO,
DURING THE FILMING, I ASKED HIM.
I SAID, "WOULD YOU LET ANYBODY
COME INTO YOUR KITCHEN
H"AND GIVE YOU THE KIND
OF ATTITUDE THAT KATY GAVE ME
AND NOT FIRE THEM?"
HE SAID, "YEAH."
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
IF SOME--I STAND UP
TO EVERYTHING IN MY KITCHEN.
OH, YOU GOT CRITICIZED
FOR USING THAT WORD, AMY.
THE REASON
I SAID HE WAS A PANSY
IS BECAUSE THE SAME REASON
I CALL THESE YELPERS
AND THESE PEOPLE THAT HIDE
BEHIND THE COMPUTER SCREEN
"THE MAFIA."
THEY ARE ,
THEY ARE PANSIES.
THEY HAVE NO BALLS.
THEY HAVE NO BALLS.
BECAUSE IF THEY HAD BALLS,
THEY WOULD COME TO MY FACE,
MY HUSBAND'S FACE, AND TELL US
EXACTLY ALL THIS STUFF--
THE LIES, THE SLANDEROUS STUFF
THAT THEY SAY ONLINE--
INSTEAD OF JUST HIDING
BEHIND THEIR COMPUTER SCREEN.
I HAVE SAID A LOT
OF OFFENSIVE THINGS,
BUT WHEN A PERSON
IS COMPLETELY UNDER ATTACKED--
I'M SORRY, I WOULD LOVE
TO BE NOTHING BUT A LADY
AND CONTROL MY LANGUAGE
AND NOT HAVE A SEVERE CASE
OF TOURETTE'S SYNDROME, BUT
THIS IS WHAT'S HAPPENED TO ME
BECAUSE OF THE PRESSURE.
I CALLED THAT GUY A PANSY
BECAUSE HE WAS
A PALE-FACED,
PANSY-ASS WILLOW.
THAT'S EXACTLY
WHAT I CALLED HIM.
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
I'M NOT GOING TO STOP.
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
THERE WAS A PART
IN THE EPISODE
WHERE IT SHOWED
THAT SAMY TRIES
TO SHIELD YOU FROM CRITICISM.
AND WHEN GORDON SENT BACK
SOME FOOD, SAMY,
YOU DIDN'T REALLY
WANNA TELL AMY.
TELL HER WHY.
BECAUSE IT'S NOT TRUE!
BECAUSE MY WIFE'S FOOD
IS EXCELLENT.
EVERYBODY LOVE
MY WIFE'S FOOD.
THE REASON THAT HE
DIDN'T TELL ME
EACH PLATE WAS GETTING
SENT BACK IS BECAUSE
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
SAMY TELLS EVERYTHING TO ME
AS I TELL EVERYTHING TO SAMY.
WE SHARE, WE DON'T KEEP
SECRETS FROM EACH OTHER.
HE PROTECTS ME.
I PROTECT HIM.
PEOPLE LOVE US BECAUSE WE STAND
TOGETHER AND WE ARE UNITED.
YES, HE AND I WILL FIGHT
TO THE DEATH
FOR EACH OTHER, NO DOUBT.
YOU COME AND YOU TRY
TO ATTACK US,
I'M GOING TO BE A LIKE
A FIERCE LION.
I'M GONNA ATTACK ANYBODY
THAT'S COMING
TO TRY TO HURT MY HUSBAND
OR MY BUSINESS.
IT HAS AFFECTED YOUR BUSINESS.
ARE YOU SEEING THE CUSTOMERS
COME BACK?
NO, NO.
DIFFERENT, DIFFERENT PEOPLE.
YOU KNOW, DIFFERENT PEOPLE,
THEY COME,
THEY ARE VERY HAPPY,
SURPRISED,
THEY ARE VERY HAPPY,
SURPRISED,
SURPRISED WHAT
GORDON RAMSAY SAY.
I HAVE ENOUGH MONEY
TO KEEP MY BUSINESS
AS LONG TILL THE STUPID PEOPLE
BECOME SMART
AND THEN THEY COME AGAIN TO US,
AND THEY WILL.
WE ARE NOT THE ONES
GORDON RAMSAY RESPRESENT US.
WE ARE NOT AT ALL.
WE'RE NOT A VILLAIN
OR GANGSTER OR WHAT.
I AM REFORMED.
I GIVE UP LONG AGO.
BUT YOU DID SAY--
YOU DID SAY TO GORDON...
YES, YEAH, I SHOWED HIM.
"I'M A GANGSTER."
I MEAN, YOU DID SAY THAT.
WELL, I WOULD SAY IT AGAIN.
I WILL SAY IT AGAIN
IF SOMEBODY--
BECAUSE I AM THE ONE
WHO CAN GO ON TOP OF HIM.
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
NOT HIM, NOT ALL THESE PEOPLE.
I CAN PROMISE YOU.
BUT YOU DID SAY THAT, SAMY.
I DID SAY IT,
AND I WILL SAY IT AGAIN
IF I HAVE TO.
OKAY.
I WILL SAY IT.
MYSELF, I WOULD LIKE PEOPLE
TO UNDERSTAND
THAT FIRST AND FOREMOST,
MY HUSBAND AND I,
WE ARE UNITED, AND THAT'S THE
MOST WONDERFUL THING IN MY LIFE.
WE ARE NOT PSYCHOTIC,
LUNATIC PEOPLE
THAT WILL MAKE YOU WAIT
AN HOUR AND A HALF FOR YOUR FOOD
AND THEN CALL THE POLICE ON YOU
IF YOU DON'T GET IT.
WE'RE NOT GONNA SCREAM AT YOU
AND THROW YOU OUT
UNLESS YOU COME TO ATTACK US.
IF YOU DO COME AND ATTACK US,
WE WILL SCREAM AT YOU
AND WE WILL THROW YOU OUT.
I THINK, LIKE,
95% OF THE THINGS
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
OUR BUTTS OFF ABOUT IT
BECAUSE IT'S HYSTERICAL.
DO YOU HAVE A MESSAGE
FOR GORDON RAMSAY?
MR. RAMSAY, FOR ALL THE RESPECT
THAT I HAD FOR YOU,
I ASK YOU NOW TO REALLY
PUT THE TRUTH
AND REALLY GIVE US A CHANCE.
REALLY GIVE US A CHANCE--
WHO IS HE TO GIVE YOU
A CHANCE?
'CAUSE HE TRIED TO DESTROY US.
HE HAS CONTROL
OF THESE CAMERAS, SAMY.
- HE DOESN'T GIVE US CHANCE.
- EVERYBODY.
HE HAS CONTROL
OVER THESE CAMERAS.
COME ON.
WHAT CHANCE?
THEY EDITED US.
I NEED HIM TO GIVE ME
A CHANCE?
WELL, OBVIOUSLY!
THE WHOLE WORLD THINKS
THAT WE'RE PSYCHOTIC
BECAUSE THE WAY
THAT THEY EDITED US.
HE KILLED YOU ALREADY.
HE KILLED YOU ALREADY!
YOU THINK HE'S GOING TO COME
AND SAY, "NO, THE FOOD IS GOOD.
I WAS JOKING"?
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
IF HE'S
A RESPONSIBLE PERSON.
NO, HE WON'T DO THAT, AMY.
YOU'RE ASKING TOO MUCH.
HE CAN'T.
IT'S LIKE HE'S GOING
TO SAY THAT
AND HE'S GOING
TO CLOSE THE STORE.
THAT'S IT. FINISHED.
HE'S FINISHED.
I'M ASKING FOR THE TRUTH.
HE WON'T DO THAT.
THAT'S IT.
HE WILL NEVER SAY THE TRUTH.
OF COURSE HE WILL KEEP IT,
THE TRUTH, FOR HIMSELF.
SAVING RESTAURANTS AND HELPING
FAMILIES ON KITCHEN NIGHTMARES
IS AN INCREDIBLY
GRATIFYING EXPERIENCE.
I LOOK FORWARD
TO EVERY CHALLENGE
AND I TAKE EACH MISSION
VERY SERIOUSLY.
WHAT HAPPENED IN SCOTTSDALE WAS
ACTUALLY QUITE DISAPPOINTING.
MY TEAM AND I HAD
A FANTASTIC PLAN
TO HELP AMY'S BAKING COMPANY.
TO HELP AMY'S BAKING COMPANY.
UNFORTUNATELY, THE OWNERS HAD
NO INTEREST IN HEARING IT.
GOOD NIGHT.
---
THE CUSTOMER
IS NOT ALWAYS RIGHT.
DON'T COME BACK, MADAME.
I'D BE HAPPY
NOT TO SEE YOU AGAIN.
GUYS, I MAKE EXCELLENT FOOD!
I AM GOING
TO REALLY HURT SOMEBODY.
MAY 10, 2013.
YOU ARE BOTH NUTS.
I KNOW.
MILLIONS OF VIEWERS
WERE INTRODUCED
TO AMY'S BAKING COMPANY.
YOU ALL!
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
OH, MY GOD!
WHAT THEY WITNESSED...
DON'T WITH ME.
YEAH, I WILL WITH YOU.
YEAH, I WILL WITH YOU.
WHO THE
DO YOU THINK YOU ARE?
WAS A KITCHEN NIGHTMARES EPISODE
UNLIKE ANY OTHER.
YOU YOURSELF!
OUT!
YOU, OUT!
A RESTAURANT AND OWNER
SO DEEP IN DENIAL...
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
YOU LITTLE WEENIE!
KEEP WALKING!
AND SO RESISTENT TO CHANGE...
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS!
OH!
THAT CHEF RAMSAY
DID SOMETHING...
I THINK YOU'RE TOO FAR GONE.
HE HAS NEVER DONE BEFORE.
THE RIGHT THING FOR ME...
IS TO GET OUT OF HERE.
HE WALKED OUT.
WOW.
HE WALKED OUT.
WOW.
AND AS SHOCKING AS THAT WAS,
WHAT FOLLOWED
WAS EQUALLY AS SHOCKING.
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
TO VOICE THEIR ANGER.
IN THE AFTERMATH
OF THE AIRING,
SOCIAL MEDIA WENT CRAZY.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
PEOPLE JUST
COULD NOT BELIEVE
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
MILLIONS WERE BLOGGING,
COMMENTING.
BASICALLY CALLING THEM
BAT- CRAZY.
WATCHING AND REWATCHING.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
THERE WERE SKITS...
CHILD OF GOD!
AND EVEN CARTOONS...
AND EVEN CARTOONS...
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES.
MADE ABOUT AMY'S BAKING COMPANY.
IT'S GETTING A LITTLE
BEYOND HILARIOUS.
AND TO GO ALONG WITH THAT,
A MEDIA FIRESTORM.
AMY'S BAKING COMPANY.
NO SOUP FOR YOU!
NEVER BEFORE HAS THERE BEEN
A KITCHEN NIGHTMARES
QUITE LIKE THIS.
IT WAS LIKE WATCHING
A TRAIN WRECK.
THEY WERE JUST THAT CRAZY.
TONIGHT, A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
HOW ARE YOU?
KITCHEN NIGHTMARE?
YES!
WHERE YOU WILL BE SHOCKED...
- ARE WE BEING PUNK'D?
- AMAZED...
- ARE WE BEING PUNK'D?
- AMAZED...
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
BUT YOU CAN'T DO IT TO ME.
I WANT YOU TO JUST SHUT UP.
AND INFORMED...
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
YOU HAVE TO GO."
AS GORDON RAMSAY
TAKES YOU BACK...
SEND HIM HOME!
AND REVEALS UNBELIEVABLE
NEVER-BEFORE-SEEN FOOTAGE.
I'M NOT AFRAID OF YOU.
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH!
THE SAD THING IS YOU DON'T
KNOW THE TRUTH.
YOU'LL SEE THE HIGHLIGHTS
OF SOME OF THE PUBLIC'S
WILD REACTION.
IT WAS
JUST THE CRAZIEST THING.
YOU'LL ALSO FIND OUT
WHAT HAPPENED
TO AMY'S BAKING COMPANY
IN THE LAST YEAR.
IN THE LAST YEAR.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
AND YOU WILL GET TO HEAR
FROM SAMY AND AMY THEMSELVES...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
IN A SPECIAL
EXCLUSIVE INTERVIEW.
MY WIFE'S FOOD IS EXCELLENT.
THAT'S ALL COMING YOUR WAY
TONIGHT
ON A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
WE HAVE TO SHOW THE WORLD WHAT
WE REALLY HAVE TO OFFER HERE
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
THEN WAKE UP!
YOU WAKE UP!
THEN WAKE UP!
YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING!
OH, GOD!
THANK YOU SO MUCH.
GOOD EVENING, AND WELCOME
TO A VERY SPECIAL EDITION
OF KITCHEN NIGHTMARES.
LAST YEAR,
SOMETHING HAPPENED
THAT SHOCKED ME
AND MILLIONS OF YOU
WHEN I TRIED TO HELP
A RESTAURANT
IN SCOTTSDALE, ARIZONA.
I WAS FORCED TO DO SOMETHING
I'VE NEVER DONE--
WALK AWAY.
I WENT TO AMY'S BAKING COMPANY
TO HELP,
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
THERE WAS SUCH A STRONG REACTION
TO THE EPISODE
THAT WE DECIDED
TO GIVE YOU AN UPDATE
ON WHAT'S HAPPENED SINCE.
WE'LL ALSO SHOW YOU
SOME FOOTAGE
THAT HAS NEVER
BEEN SEEN BEFORE,
AND WE'LL HEAR
FROM AMY AND SAMY THEMSELVES.
BUT FIRST, A BRIEF REMINDER
OF MY WILD JOURNEY
AT AMY'S BAKING COMPANY.
IT WAS MY FIRST TIME
IN SCOTTSDALE, ARIZONA,
AND I WAS REALLY
LOOKING FORWARD
TO HELPING
THE HUSBAND-AND-WIFE TEAM
OF SAMY AND AMY
WITH THEIR RESTAURANT,
AMY'S BAKING COMPANY.
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
ALL RIGHT, ALL RIGHT.
SINCE 2007,
AMY HAD RUN THE KITCHEN...
I DON'T UNDERSTAND
THIS WHOLE SUBSTITUTION THING.
AND SAMY WAS IN CHARGE
OF THE FRONT OF HOUSE.
4-C.
THE OWNERS FELT
THAT THEIR FOOD
WASN'T EVEN AN ISSUE.
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
THEY WERE LOOKING
FROM VALIDATION FROM ME
THAT EVERYTHING THEY WERE DOING
WAS RIGHT.
CHEF RAMSAY IS COMING
TO TELL THE PEOPLE
HOW THE FOOD IS GOOD HERE.
IN THE PAST,
THEY HAD AN ONGOING WAR
WITH ONLINE BLOGGERS
AND CUSTOMERS
WHO WERE WRITING
NEGATIVE REVIEWS.
WHO WERE WRITING
NEGATIVE REVIEWS.
THESE REVIEWERS
AND THESE BLOGGERS
DECIDED TO MAKE UP LIES
AND SAY THAT THEY ATE THE FOOD
AND IT WAS DISGUSTING.
AMY AND SAMY FELT
THAT THEY WERE UNDER ATTACK,
AND THAT WAS THE MAIN REASON WHY
THEIR BUSINESS WAS IN TROUBLE.
THE CUSTOMER
IS NOT ALWAYS RIGHT.
BEFORE I ARRIVED,
THE CAMERAS WERE THERE
TO DOCUMENT DINNER SERVICE
AT AMY'S BAKING COMPANY.
CAN YOU MAKE ME PEAR SALAD
INSTEAD OF THAT CAESAR?
SERIOUSLY?
MANY OF THE DINERS
WERE SO FRUSTRATED
BECAUSE
OF THE LONG WAIT TIMES...
NEVER WAITED THIS LONG
FOR ONE PIZZA.
WHILE THE ONES
THAT DID HAVE FOOD...
WHILE THE ONES
THAT DID HAVE FOOD...
THIS REALLY JUST ISN'T GOOD.
WERE TRULY DISAPPOINTED
WITH WHAT THEY WERE GETTING.
I'LL TAKE IT.
BUT DURING THE COURSE
OF THE EVENING,
SAMY AND AMY HAD
A REALLY HARD TIME
DEALING WITH ANY NEGATIVITY
FROM CUSTOMERS.
YOUR PIZZA'S NOT COOKED ENOUGH.
PUT IT AGAIN IN THE OVEN.
SURE, I'LL BURN IT.
IT BECAME CLEAR,
THAT AT THIS RESTAURANT...
WHAT IS THE PROBLEM
WITH IT?
THE CUSTOMER
ISN'T ALWAYS RIGHT.
EGG IS...
IT'S TOO EGG-Y.
OKAY, IF YOU CAME
TO EAT TO ENJOY,
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
AND THERE WAS
ONE PARTICULAR SITUATION
THAT MY CREW HAS NEVER WITNESSED
IN THE SEVEN YEARS
OF DOING KITCHEN NIGHTMARES.
WE WERE WAITING
ON ONE PIZZA.
IT'S COMING NOW,
IT'S COMING NOW, NOW.
YOU KEEP SAYING THAT.
YOU'VE BEEN SAYING THAT
FOR AN HOUR.
LOOK AT HIM,
HE'S LIKE, "WHERE'S MY PIZZA?"
REALLY?
SEND HIM HOME!
YOU WANT TO WAIT,
YOU WAIT.
YOU DON'T WANT,
PAY WHAT DID YOU HAVE,
AND YOU FROM HERE,
DO YOU UNDERSTAND?
SAMY.
- GET OUT, YOU!
- ARE YOU KIDDING ME?
YOU, OUT!
DON'T SPEAK LIKE THIS!
- GO OUT!
- ARE YOU KIDDING ME?
YOU PAY AND GO!
PAY FOR WHAT?
I DIDN'T HAVE ANYTHING!
STOP! STOP! YOU HAD DRINKS.
STOP! STOP! YOU HAD DRINKS.
ARE THEY FOR REAL?
YOU PAY.
YOU DON'T GO.
- WHAT ARE YOU GONNA DO?
- YOU--IF YOU TOUCH, I!
OH, MY GOD.
YOU DON'T THROW ME OUT,
I TOLD YOU.
- YOU GO!
- YOU!
- DON'T TOUCH ME.
- YOU!
ARE YOU KIDDING ME
RIGHT NOW?
YOU!
NOT KIDDING YOU.
YOU!
CALL THE POLICE!
I SAW--
TAKE THE MONEY.
NO, I WANT THE MONEY FROM HIM.
I AM CALLING THE POLICE,
YOU GUYS ARE CRAZY.
NO, STOP CALLING THE POLICE.
I KNOW, BUT YOU'RE NOT
TOUCHING HIM, GET AWAY.
LITTLE PANSY.
GET OUT OF HERE.
AMY!
DON'T YOU EVER
COME BACK HERE.
YOU LITTLE WEENIE!
KEEP WALKING!
YOU!
GIVE ME A BREAK!
MY TEAM GAVE ME LITTLE DETAIL
MY TEAM GAVE ME LITTLE DETAIL
BUT TOLD ME THAT IT WAS
A ROUGH NIGHT AT THE RESTAURANT.
THIS IS RIDICULOUS!
I'VE NEVER SEEN ANYTHING
LIKE THIS BEFORE.
BUT AS ALWAYS, I WANTED
TO FORM MY OWN OPINIONS.
WHEN I ARRIVED,
I WAS PLEASANTLY SURPRISED
AT THE NICE DECOR,
HOW CLEAN THE KTICHEN WAS,
AND HOW WELL-ORGANIZED
EVERYTHING SEEMED TO BE.
IS THIS A JOKE?
I MEAN, LOOK,
DATES, LABELS...
YES, EVERYTHING.
SECTIONED OFF.
I EVEN SAMPLED
A PRETTY GOOD DESSERT.
THAT'S LOVELY.
LITTLE DID I KNOW,
AT THAT TIME,
LITTLE DID I KNOW,
AT THAT TIME,
THIS WASN'T GOING TO BE
A PIECE OF CAKE.
IF ALL YOUR FOOD IS AS GOOD
AS THIS DESSERT, TRUST ME...
IT IS GOOD.
THERE'S SOMETHING...
NOT QUITE RIGHT HERE.
DURING MY LUNCH,
THINGS STARTED TO UNRAVEL.
WHAT?
FIRST, I WAS SHOCKED
TO LEARN MY WAITRESS MIRANDA
DIDN'T MAKE ANY TIPS.
SO WHERE DO THE TIPS GO?
THE OWNER.
WHAT?
YEAH.
I CAN'T BELIEVE THAT.
I KNOW.
I TRY...
TO TELL HIM.
WOW.
OKAY, GREAT.
THANK YOU.
YOU'RE WELCOME.
YOU'RE WELCOME.
SAMY.
WE SPOKE EARLIER
ABOUT THE PROBLEM WITH STAFF...
YET I'VE JUST FOUND OUT
SOMETHING PRETTY MAJOR.
MIRANDA, THE YOUNG GIRL...
YEAH.
YOU DON'T GIVE HER
HER TIPS.
NO.
SAMY, YOU CANNOT TAKE
SERVERS' TIPS.
THEN BRING ME THE PEOPLE
WHO'S GOING TO DO THEIR JOB
AND I DON'T HAVE
TO INTERFERE,
THEY CAN TAKE
THE WHOLE TIPS FOR THEM.
DID YOU SEE?
I ALREADY TOOK...
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
YOU'RE THE OWNER.
I'M DOING
THE MOST OF THE JOB.
I WAS TOTALLY APPALLED.
WOW.
THEN I WAITED FOREVER
FOR MY FOOD.
I'M GONNA START
EATING MY TICKET.
I KNOW YOU'VE BEEN WAITING.
WHEN IT FINALLY ARRIVED...
IT'S JUST A MESS.
IT WAS A MAJOR DISAPPOINTMENT.
DO YOU WANT ME TO TAKE THAT?
PLEASE.
OKAY.
BECAUSE IT IS...
LIKE EATING DRY CAT FOOD.
AND EVEN THOUGH
I LET SAMY KNOW
THE MAJOR PROBLEMS
WITH THE FOOD...
THAT FILLING IS RAW!
IT'S DOUGHY.
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
WHAT'S WRONG?
NOTHING.
ACCORDING TO SAMY,
HIS WIFE HAD AN ISSUE
WITH CRITICISM.
I KNOW MY WIFE.
SHE GET NERVOUS.
YOU'RE SCARED
OF TELLING HER THE TRUTH?
YOU WANT TO TELL HER?
COME WITH ME, YOU TELL HER.
I JUST WANT HER TO KNOW
SO SHE CHECKS THE NEXT ONE.
OKAY, SHE WILL KNOW, YES.
SHE WILL KNOW.
RIGHT. ANYWAY...
I AM 75 MINUTES IN,
AND SO FAR I'VE HAD
AN UNDERCOOKED PIZZA.
OH, OKAY, I'M GOING TO TELL HER
YOU'RE STARVING.
I'M GOING TO TELL HER
YOU ARE STARVING, OKAY.
SHE'LL MOVE, OKAY?
I HOPE SO.
SHE'LL MOVE. OH.
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
AMY WAS COMPLAINING
THAT SHE HAD NOT RECEIVED
ANY FEEDBACK
FROM WHAT I EXPERIENCED
AT LUNCH.
SO I DECIDED TO TELL HER
THE BRUTAL TRUTH.
THESE ARE STORE-BOUGHT...
I UNDERSTAND THAT.
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP
AND THEY'RE DELICIOUS.
AND I--
OH! OH, MY GOD.
THE FIRST TIME I'VE EVER--OKAY.
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
AGAIN, 'CAUSE YOU DIDN'T
GET THE FEEDBACK,
I SAID THEY WERE DISGUSTING.
BUT RIGHT FROM THE START,
SHE DIDN'T CONSIDER ANYTHING
I WAS SAYING AS CONSTRUCTIVE.
I'VE NEVER HAD
A PROBLEM WITH IT.
OH, MY GOD!
I TRIED AGAIN AND AGAIN
TO POINT OUT THE ISSUES.
THE BUN FOR THE BEEF BURGER
WAS SOGGY AS ANYTHING.
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
EVER.
BUT EVERYTHING
WAS EITHER DEFLECTED...
THAT WAS DRY.
IT'S GOOD LIKE THAT.
OR IGNORED.
THERE'S NOT POINT IN ME
SAYING ANYTHING TO YOU
BECAUSE YOU'RE SO,
"WELL, IT'S GOOD LIKE THAT."
WHATEVER.
I FELT SO FRUSTRATED.
AT THIS POINT
I WENT INTO THE DINING ROOM
AND HIT ANOTHER WALL
WHEN I TRIED TO CONFRONT SAMY
ABOUT THE TIPS.
DO YOU THINK THE GIRL DESERVE
SOME TIPS TONIGHT?
NO, THEY GET HOURLY.
SIR, THE TIP THAT YOU LEFT
THE YOUNG LADY SERVER--
THE OWNER TAKES THE TIPS.
THAT'S HORRIBLE.
NO, NO, NO, NO. OKAY.
DON'T WITH ME.
YEAH, I WILL
WITH YOU.
YEAH, I WILL
WITH YOU.
WHO THE
YOU THINK YOU ARE?
COMPLETE.
THAT NIGHT, ONCE AGAIN,
THERE WERE A NUMBER OF ISSUES
WITH THE FOOD,
AND THERE WERE
LONG WAIT TIMES AS WELL.
ARE YOU STILL WAITING
ON SOMETHING?
YEAH.
WHAT IS IT
THAT YOU'RE WAITING ON?
SHE GOT PASTA.
YEAH.
THE SWEET AND SPICY PASTA.
THE PASTA RUSTICA?
YEAH.
IS THAT COMING?
THEN TOWARDS THE END
OF SERVICE,
A FOOD RUNNER NAMED KATY
ASKED AMY A QUESTION...
4-B. NO, NO, 5-B.
ARE YOU SURE?
AND AMY LOST IT.
YOU DON'T NEED
TO QUESTION ME, KATY.
YOU CAN GO HOME
RIGHT NOW.
KATY! LISTEN TO ME
WHEN I'M SPEAKING TO YOU!
DO NOT WALK AWAY FROM ME.
DO NOT WALK AWAY FROM ME.
YOU DON'T WORK HERE
ANYMORE, OKAY?
DON'T START CRYING.
DON'T CRY, NO, PLEASE.
WHY ARE YOU BEHAVING LIKE THIS?
NO, NO, NO, NO.
OH, MY GOD!
PLEASE, COME ON, COME ON.
SINCE...
I WASN'T DOING ANYTHING.
SHE'S A KID, AMY!
I WASN'T DOING ANYTHING!
YOU'VE HAD AN ATTITUDE WITH ME
ALL NIGHT LONG, KATY.
DON'T WORRY, PLEASE.
OKAY, I QUIT.
NO, YOU'RE NOT.
I QUIT!
SHE IS QUITTING.
SHE HAS AN ATTITUDE.
I QUIT!
AFTER A REALLY BIZARRE
DINNER SERVICE,
I TRIED AGAIN TO HAVE
A MEANINGFUL CONVERSATION
WITH AMY.
IT'S BECOME EVIDENT
THAT YOU CAN'T TAKE CRITICISM.
BUT AMY REMAINED IN DENIAL...
WHAT I DO NORMALLY
IS GOOD.
WHAT I DO NORMALLY
IS GOOD.
REFUSING TO LISTEN
TO ANYTHING I HAD TO SAY.
IN YOUR FREEZER IS STORE-BOUGHT
RAVIOLIS.
THE SAUCE IS DELICIOUS.
THE RAVIOLIS,
WE THINK THAT THEY'RE VERY GOOD.
EVEN AFTER A FRUSTRATING DAY,
I REMAINED COMMITED
TO HELPING THE RESTAURANT.
SO THE NEXT MORNING
I CAME IN WITH A PLAN
TO TURN AMY'S BAKING COMPANY
AROUND.
OH, COME ON.
BUT THEY WEREN'T THERE.
SO I SPENT THE MORNING TALKING
WITH DISGRUNTLED PAST EMPLOYEES.
IN THE YEAR AND A HALF
I WAS THERE,
IN THE YEAR AND A HALF
I WAS THERE,
I SAW AT LEAST 50 PEOPLE
COME AND GO.
50?
THEY WERE IN AND OUT SO FAST.
WOW.
WHAT HAPPENS WHEN CUSTOMERS
COMPLAINED ABOUT THEIR FOOD?
THEY GET TOLD
THAT THEY'RE WRONG,
THAT, YOU KNOW, "NO, WE HAVE
THE BEST FOOD IN THE COUNTRY.
YOU'RE WRONG.
WHEN AMY AND SAMY
FINALLY ARRIVED...
YOU DON'T LOOK VERY HAPPY.
I'M...EXHAUSTED.
TIRED.
I WANTED TO CONFRONT THEM
WITH THE INFORMATION
I HAD LEARNED.
HAVE YOU NOT HAD A TURNOVER
OF MORE THAN 50 PEOPLE?
50 STAFF?
CAN YOU PROVE THAT TO ME?
50 STAFF?
CAN YOU PROVE THAT TO ME?
SHE WAS WRONG.
100, OR EVEN MORE THAN 100.
AND AFTER
A VERY TENSE CONVERSATION
IN WHICH WE WERE GOING
AROUND IN CIRCLES...
WHAT I HAVE A PROBLEM WITH
WERE THE COMMENTS YOU WERE
SAYING TO ME LAST NIGHT.
I'M HERE TO SHOW YOU
WHAT'S RIGHT,
AND YOU CAN'T TAKE THAT.
I REALIZED THAT SAMY AND AMY
WERE NOT OPEN
EVEN IN THE SLIGHTEST
TO MAKING ANY CHANGES.
ALL THAT'S HAPPENED
IS WE HAVE BEEN ATTACKED.
ATTACKED?
ATTACKED!
I MEAN, I DON'T KNOW
WHAT YOU CALL IT.
THIS IS A RESTAURANT
THAT IS IN CRISIS,
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
SO FOR THE VERY FIRST TIME
I DID SOMETHING
I NEVER THOUGHT I WOULD DO.
I CAN'T HELP PEOPLE
THAT CAN'T HELP THEMSELVES.
THE RIGHT THING FOR ME
IS TO GET OUT OF HERE.
GOOD LUCK.
GOOD.
THAT'S WHAT YOU WANTED.
YEAH, OF COURSE
THAT'S WHAT I WANTED.
DON'T WANNA PARTICIPATE
IN THIS BULL.
WOW.
COMING UP...
THE STORY JUST WENT VIRAL.
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
FIND OUT HOW IT HAPPENED.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE WERE NOT
PARTICULARLY NORMAL.
AND WE'LL SHOW YOU
SOME NEVER-BEFORE-SEEN FOOTAGE
OF AMY AND SAMY
WITH CHEF RAMSAY
THAT YOU HAVE TO SEE
TO BELIEVE.
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
BUT YOU CAN'T DO IT TO ME.
I WANT YOU TO JUST SHUT UP.
THEN...
HOW ARE YOU?
KITCHEN NIGHTMARE!
YES!
A FULL UPDATE
ON WHAT HAS HAPPENED
TO AMY'S BAKING COMPANY.
SAMY SAW THAT I HAD TAKEN
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
AND GET OUT
OF HIS RESTAURANT.
AND LATER...
IT'S WILD...
ARE WE BEING PUNK'D?
IT'S LOUD...
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
IT'S AN EXCLUSIVE INTERVIEW
WITH AMY AND SAMY...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
AS WE TRACK THEM DOWN
IN SCOTTSDALE, ARIZONA.
WE HAVE TO SHOW THE WORLD
WHAT REALLY HAVE TO OFFER HERE
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
SINCE THE AIRING
OF AMY'S BAKING COMPANY,
PEOPLE WERE VERY ANXIOUS
TO EXPRESS THEIR VIEWS
IN A VARIETY OF WAYS
ON THE INTERNET.
ONE OF THE THINGS
THAT GOT A LOT OF ATTENTION
WAS THIS CARTOON
MADE BY THE JAXAMOTO COMPANY.
HE IS MY SOUL MATE AND WE'RE
IN THIS BUSINESS TOGETHER.
FINE, BUT--
AND WE STAND STRONG.
WE HAVE TO BECAUSE
THERE'S A LOT OF ONLINE BULLIES
AND HATERS AND BLOGGERS.
THEY'RE DIRTY,
THEY'RE LAZY.
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES,
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
"ONLINE BULLIES"?
THEY'RE USED TO EATING
PROCESSED WOODCHIPS,
OR USED TO GETTING THINGS
FOR FREE, IT'S DISGUSTING.
BUT WHEN DID THIS START?
THIS GUY CAME IN THAT STARTED
THIS ENTIRE ONLINE BULLYING.
I TOLD HIM
I THOUGHT HE WAS A LOSER,
HE WAS A MORON.
DO YOU HAVE CHILDREN?
WELL, WE HAVE
THREE LITTLE BOYS,
BUT THEY'RE TRAPPED
INSIDE CAT BODIES.
WOW.
YOU LOOK DISAPPOINTED.
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS,
AND I--THE FIRST TIME
I'VE EVER--OKAY.
OH! OH, MY GOD!
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
THIS IS...
YOU GUYS,
I MAKE EXCELLENT FOOD.
YOU GUYS,
I MAKE EXCELLENT FOOD.
YOU ALL.
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
ARE YOU KIDDING ME?
THIS IS RIDICULOUS!
I SPEAK FELINE.
MEOW, MEOW, MEOW.
MEOW, MEOW, MEOW.
THAT CARTOON
WAS JUST ONE EXAMPLE
OF THE MEDIA EXPLOSION
THAT OCCURED
AFTER THE AIRING
OF AMY'S BAKING COPMANY.
BUT THERE WAS A LOT MORE,
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
TO A NATIONAL PHENOMENON
AND BECAME THE NUMBER-ONE
TRENDING STORY ON THE INTERNET.
SO THERE'S THIS RESTAURANT
CALLED AMY'S BAKING COPMANY.
THE OWNERS ARE NUTJOBS!
THIS WAS THE FIRST TIME
IN THE HISTORY OF THE SHOW
HE DECIDED THIS PLACE
WAS BEYOND HELP.
GORDON RAMSAY EVEN IS LIKE,
"I'M OUTTA HERE."
PEOPLE JUST
COULD NOT BELIEVE
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
AND THEY JUST KEPT GOING
AND GOING
WITH THE SAME STUFF,
OVER AND OVER.
RIGHT.
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
TO VOICE THEIR ANGER.
SAMY AND AMY--
THEY'RE ON FACEBOOK NOW,
JUST TRASHING EVERYBODY.
IT GOT UGLIER AND UGLIER
FROM THERE.
IT GOT UGLIER AND UGLIER
FROM THERE.
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
THESE PEOPLE
ARE FREAKING CRAZY.
THIS IS WHAT YOU DON'T EVER DO.
I'M ACTUALLY IN AWE.
A LOT OF ACTION
ON SOCIAL MEDIA.
MEMES AND JOKES.
- CHILD OF GOD!
- AND PHOTOSHOPS.
GIFs.
WORLDWIDE BACKLASH.
UNBELIEVABLE TO SEE
ALL OF IT BUBBLE UP ONLINE.
WOW! IT WAS SO CRAZY.
THE EPISODE
OF KITCHEN NIGHTMARES
ABOUT AMY'S BAKING COMPANY
WAS A PRETTY SPECIAL ONE
BECAUSE IT WAS THE FIRST TIME
GORDON RAMSAY WALKED AWAY
FROM A RESTAURANT...
WOW.
WHICH IS SOMETHING
HE NEVER DOES,
AND IT DEFINITELY SPARKED
A CURIOUSITY.
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
THERE WERE THOUSANDS
OF COMMENTS
DIRECTED AT AMY AND SAMY
BASICALLY CALLING THEM
BAT- CRAZY.
EVERYONE WAS
UNDER THE CONSENSUS
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
THE PROBLEM WAS
AMY AND SAMY STARTED RESPONDING
TO THESE COMMENTS.
AS THE COMMENTS
STARTED POURING IN,
AMY AND SAMY JUST KEPT POSTING,
POSTING, AND POSTING.
THEY JUST ATTACKED EVERYBODY
AND JUST POSTED STATUS
AFTER STATUS
JUST SWEARING, CALLING PEOPLE
OUT ON EVERYTHING,
AND JUST CONTINUING
THEIR CYBERBULLYING
AND JUST CONTINUING
THEIR CYBERBULLYING
THAT THEY DO BEST, I GUESS.
WE JUST SORT OF
KEPT WATCHING THEM
IN A MIXTURE
OF SHOCK AND HORROR.
YOU JUST WANNA TELL THESE
PEOPLE, "NO, DON'T DO THAT.
THAT'S A BAD IDEA."
AND THE STORY JUST WENT VIRAL.
PEOPLE WERE SHARING
ALL DIFFERENT TYPES OF CONTENT
FROM SATIRICAL CARTOONS...
THINK THAT YOU CAN COME
IN HERE AND SAY THESE THINGS.
TO YOUTUBE VIDEOS...
♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪
CLIPS, GIFs...
YOU WOULD JUST TYPE IN "AMY'S"
AND EVERYTHING WOULD COME UP
RELATED
TO AMY'S BAKING COMPANY.
RELATED
TO AMY'S BAKING COMPANY.
JUST PAGES AND PAGES.
MY WRITE-UP OF
AMY'S BAKING COMPANY'S MELTDOWN,
IN ABOUT THREE DAYS IT HAD
REACHED 3 MILLION VIEWS,
WHICH IS
THE HIGHEST-TRAFFIC POST
I'VE EVER DONE
AT BUZZFEED.
IT BECAME
THE 21ST CENTURY VERSION
OF A WATERCOOLER CONVERSATION.
EVERYONE THOUGHT
IT WAS JUST THE CRAZIEST THING.
IT WAS LIKE COVERING
A BREAKING NEWS STORY,
EXCEPT INSTEAD OF POLITICS
WE WERE FOLLOWING
THIS LITTLE EATERY IN ARIZONA.
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
THEY WERE JUST THAT CRAZY.
AFTER THE DUST CLEARED,
AMY AND SAMY TOOK
TO THEIR FACEBOOK
AND SAID THAT IT WAS HACKED
AND THAT ALL THE STATEMENTS
THAT CAME PREVIOUSLY
WEREN'T THEM.
AND IT WAS MET
WITH THIS REALLY HILARIOUS,
"ARE YOU KIDDING ME?"
COLLECTIVELY FROM THE INTERNET.
NO, CLEARLY YOU WEREN'T HACKED
AT ALL.
I SAW THE WAY
THAT THEY TREATED PEOPLE,
AND WHAT THEY SAID ON FACEBOOK
IS EXACTLY HOW THEY ACTED
IN REAL LIFE.
THERE IS THE PHRASE,
"NO PUBLICITY IS BAD PUBLICITY."
BUT AT THE SAME TIME
IF YOU'RE NOT CAREFUL,
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
AND I THINK THAT'S EXACTLY
WHAT HAPPENED HERE.
THE AFTERMATH OF THE EPISODE
CERTAINLY TOOK ON
A LIFE OF ITS OWN.
I REMEMBER WHEN I FIRST WALKED
INTO AMY'S BAKING COMPANY,
THINKING, "HMM!
WHY AM I HERE?"
THE DINING ROOM IS GORGEOUS,
THE KITCHEN IS SPOTLESS--
SOMETHING I'M DEFINITELY NOT
USED TO ON KITCHEN NIGHTMARES.
BUT WHEN AMY GAVE ME A TOUR
OF HER KITCHEN,
THINGS STARTED
GETTING A LITTLE STRANGE.
NOW, THIS FOOTAGE
HAS NEVER BEEN SEEN BEFORE.
TAKE A LOOK.
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
HERE, YOU CAN SEE.
I'LL TAKE YOU TO OUR LINE.
UM, DO WE HAVE
ANY, UH, MALE CHEFS?
NO.
NO? ALL FEMALES?
YES.
ONLY GIRLS, YEAH.
WHY'S THAT?
YES.
BECAUSE...IT'S TOO TINY.
IT'S TINY.
AND MY WIFE, SHE WANT ONLY ME
TO BE NEAR HER.
SHE DOESN'T WANT MEN,
YOU KNOW, BECAUSE...
I DON'T LIKE
TO BUMP INTO MEN.
I FEEL WE'RE COMFORTABLE
WORKING WITH GIRLS
BECAUSE MY KITCHEN
IS SO TINY.
WOW!
WE BEND OVER,
WE BUMP INTO EACH OTHER.
THE MALE CHEFS,
THEIR EGO IS TOO BIG
AND THERE'S--IT'S TOO LITTLE,
MY KITCHEN, SO THEY LEAVE.
I SHOW THEM THE DOOR.
AND THEY DON'T HAVE
MY STANDARDS.
THEY CAN'T CLEAN
LIKE I DO.
RIGHT!
IT'S LIKE THEY'RE
DOING ME A FAVOR.
THIS IS HOW WE WORK.
YEAH.
THIS IS HOW WE WORK.
YEAH.
I MEAN, I WORK METICULOUSLY
BECAUSE MY CUSTOMERS DESERVE IT.
OKAY, WOW.
COMING UP...
OH, GOD, YOU'RE CRAZY.
WOW!
SOME SHOCKING BONUS MATERIAL
THAT HAS NEVER BEEN SEEN
UNTIL TONIGHT.
IF THEY COULD WORK
LIKE MY HUSBAND WORKS,
THEY WOULD GET THEIR TIPS,
HE'S TOLD THEM!
AND LATER, AN UPDATE
ON WHAT HAS HAPPENED
AT AMY'S BAKING COMPANY
SINCE CHEF RAMSAY WALKED OUT.
NOW IT'S LIKE A TOURIST SITE.
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
WITH SAMY AND AMY.
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
WE HAVE
THREE LITTLE BOYS,
BUT THEY'RE TRAPPED
INSIDE KITTY-CATS' BODIES.
MEOW!
ZETA DOES IT LIKE THIS...
"MEOW!"
AND SOMETIMES
HE STICKS HIS TONGUE OUT
IF HE WANTS TREATS.
JADE--IF YOU ASK HIM
A QUESTION,
YOU SAY, "JADE!"
HE'LL ACTUALLY RESPOND,
"MEOW?"
HE RESPONDS LIKE THAT.
AND LEO--HE ACTUALLY TALKS.
LEO WILL SING TO YOU.
LEO WILL SING TO YOU.
"♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪"
LATER, WE'LL BE HEADING OUT
TO ARIZONA
WHERE OUR REPORTER
ANA GARCIA
CATCHES UP WITH SAMY AND AMY.
BUT FIRST, LET ME TELL YOU
ABOUT SOME MORE
NEVER-BEFORE-SEEN FOOTAGE.
DURING MY LUNCH
AT AMY'S BAKING COMPANY,
I KEPT TELLING SAMY
WHAT WAS WRONG WITH THE FOOD.
BUT HE REFUSED TO TELL AMY.
I REMEMBER THINKING,
"HOW STRANGE WAS THAT
THAT HE WOULDN'T
RELAY ANYTHING TO HIS WIFE?"
BUT WHEN I CAME BACK
FOR DINNER SERVICE,
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
BECAUSE SHE'S COMPLETELY
INCAPABLE OF TAKING CRITICISM.
WHEN WAS THE LAST TIME YOU TOOK
CRITICISM FROM A CUSTOMER
ABOUT ONE OF YOUR DISHES?
UM, THE OTHER DAY I DID.
WHAT WAS IT?
IT WAS A CAESAR SALAD.
THE LADY DIDN'T LIKE
THE PROSCIUTTO
IN HER CAESAR SALAD.
BUT IT'S ON THE MENU,
AND IF THEY DON'T LIKE IT,
THEY CAN HAVE IT WITHOUT IT--
SIMPLE.
I MEAN...
WOW.
I'VE TAKEN CRITICISM...
OH, MY GOD.
DO YOU KNOW WHAT?
CRITICISM IS HEALTHY.
UNFORTUNATELY NOT ENOUGH PEOPLE
TOLD YOU THE TRUTH.
OH, GOD, YOU'RE CRAZY.
NOW THERE YOU GO.
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
YET YOU STILL DON'T GET IT.
IF I COULD MAKE EVERYTHING
FROM SCRATCH, I WOULD.
YOU CAN PULL THE WOOL
OVER YOUR HUSBADN'S EYES,
BUT YOU CAN'T DO IT
TO ME.
OH, MY GOD.
YOU'RE NOT EVEN PREPARED
TO LISTEN TO ANYTHING.
THAT'S 'CAUSE YOU'RE NOT GIVING
ME ANY CONSTRUCTIVE CRITICISM.
ADVICE I'M HERE FOR.
YOU'RE JUST STANDING THERE,
TALKING...
YOU'RE JUST IN DENIAL.
SAYING THINGS THAT AREN'T EVEN
MAKING SENSE.
I'M NOT IN DENIAL
ABOUT ANYTHING.
I'VE NEVER HAD
AN ISSUE BEFORFE.
BECAUSE YOUR HUSBAND
DIDN'T TELL YOU.
NO. BECAUSE I KNOW--
HE'S SCARED TO.
HE'S NOT SCARED OF ME, NO.
THAT MAN ISN'T SCARED OF YOU.
HE'S NOT SCARED OF ANYBODY.
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
IMMEDIATELY HE'LL BRING IT BACK
AND LET CHRISTINE KNOW.
AND IT'S VERY RARE
THAT IT HAPPENS.
DID HE TELL YOU TODAY?
YOU KNEW I WAS COMING TODAY.
WELL, I WAS TRYING TO FIND--
IF YOU COME INTO MY RESTAURANT,
I'LL MAKE SURE
EVERY PLATE
THAT YOU FINISH
IS IN FRONT OF ME.
I WAS TRYING TO GET FEEDBACK
AND NO ONE WOULD GIVE IT TO ME.
WHY NOT?
I GAVE YOUR HUSBAND
A NUMBER OF COMMENTS,
LUNCHTIME...
BUT I DIDN'T KNOW.
NOBODY WOULD SHARE THEM WITH ME.
'CAUSE YOU DON'T LIKE KNOWING.
'CAUSE YOU DON'T WANT
TO CHANGE.
THERE IS SOMETHING
I WANT TO CLEAR UP.
THEY ASKED ME
TO COME AND HELP THEM.
RIGHT NOW,
I WANNA SHOW YOU SOMETHING
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
AND THE PRODUCERS
OF THIS SHOW.
IT'S THEIR SUBMISSION VIDEO.
OH, BOY.
CHECK IT OUT.
SO THIS IS WHERE
ALL THE MAGIC HAPPENS.
HERE, WE HAVE THE WALK-IN.
OH, MY GOD, IT'S A MESS.
THE BIGGEST PROBLEMS
WITH THIS RESTAURANT
WOULD BE MY HUSBAND
IS TOO NERVOUS
IN THE FRONT OF THE HOUSE.
HE DOESN'T REALLY HAVE
A CUSTOMER SERVICE BACKGROUND
IN ANY WAY, SHAPE, OR FORM.
I'M CHICKEN LIKE NO HEAD.
YOU GO, I GO.
I DON'T KNOW WHERE TO START.
SAMY'S NEEDS TO BE REMOVED
FROM THIS SITUATION.
A LOT OF TIMES,
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
BECAUSE OF SOMETHING
THAT SAMY MAY HAVE SAID TO THEM.
LIKE, FIRST REACTION
IS JUST TO KINDA YELL.
YES, THERE HAVE BEEN
A FEW OCCASIONAL TIMES
THAT HE HAS HAD AN INCIDENT,
AND THAT I, MYSELF,
HAVE HAD AN--A FEW INCIDENTS
WITH CUSTOMERS.
WE'RE NOT PERFECT.
BUT WHEN PEOPLE COME IN
AND THEY'RE NOT NICE TO US,
WE'RE NOT GOING
TO BE NICE BACK TO THEM.
ON YELP, HORRIBLE THINGS WERE
WRITTEN ABOUT US
THAT WERE NOT TRUE.
I RETALIATED AND I TOLD HIM
WHAT I THOUGHT ABOUT HIM.
I TOLD HIM THAT HE WAS A LOSER
AND HE WAS A MORON.
HE WAS A TRAMP,
HE WAS A TRAMP,
AND HE WASN'T WELCOME
IN MY RESTAURANT, AND HE'S NOT.
I HAVE NO PROBLEM
STANDING UP FOR MYSELF.
ARE YOU--CAN YOU FILM HIM?
DO YOU SEE HIM?
CAN--BABE, WE CAN...
GO. I SAID GO.
WHAT'S UP?
WE HAD TO STOP
BECAUSE YOU WERE TALKING.
I'M SORRY.
THAT'S OKAY.
THIS IS THE FIRST KITCHEN
I'VE EVER WORKED IN
WHERE WE'RE NOT REALLY
ALLOWED TO TALK TO EACH OTHER.
"STOP TALKING! EVERYONE!
STOP! GET OUT! NO TALKING!
I'M OUT HERE ALL BY MYSELF!"
SCREAMING.
SCREAMING.
SMALLEST THING CAN HAPPEN,
IT'S LIKE THE END OF THE WORLD.
AND THEN THEY JUST KIND OF...
AND THEN THEY JUST KIND OF...
FEED OFF OF EACH OTHER.
IN ORDER FOR MY RESTARAUNT
TO BE OPEN,
WE BOTH HAVE TO BE HERE, 100%.
THIS IS OUR BABY.
HOLD ON A SECOND,
HOLD ON.
I'M GETTING EXTREMELY NERVOUS
RIGHT NOW
BECAUSE I HAVE SO MANY THINGS
GOING ON BACK HERE,
AND I CAN'T REMEMBER
THE QUESTIONS YOU'RE ASKING.
'CAUSE AS SOON AS YOU'RE
ASKING ME, I'M LOSING IT.
IF YOU DON'T COME IN
AND SPEND $100 AT LEAST,
IT'S LIKE, EH,
I DON'T NEED YOU.
SPECTACULAR!
MY FOOD IS THE BEST!
I'M TELLING YOU.
I LOVE YOU.
YOU'RE NUTS!
YOU'RE NUTS!
HE'S CRAZY, HE'S INSANE.
SHE'S MY BIG TIME.
MEOW!
COMING UP...
I DON'T WANT YOU
TO KISS MY ASS.
I WANT YOU
TO JUST SHUT UP.
THE MADNESS CONTINUES.
I'M NOT AFRAID OF YOU.
PLEASE.
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH.
YOU'LL GET A FULL UPDATE
ON WHAT HAS HAPPENED
TO AMY'S BAKING COMPANY.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
YOU'LL HEAR
FROM FORMER EMPLOYEES...
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
AND WHAT RECENT DINERS
HAVE TO SAY.
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
YOU HAVE TO GO."
THEN IT'S TIME
FOR AN OUT-OF-CONTROL SIT-DOWN
WITH SAMY AND AMY.
WITH SAMY AND AMY.
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
THIS IS WHAT HE IS.
BUT FIRST,
SOME NEVER-BEFORE-SEEN FOOTAGE
AS CHEF RAMASAY QUESTIONS AMY
ABOUT HER PIZZA.
HERE.
AND WHAT'S THE BASE
OF THE DOUGH?
THE RECIPE
FOR MY PIZZA DOUGH?
MM-HMM.
IT'S A SECRET.
OH, OKAY. WOW.
AND PEOPLE LOVE IT!
I HAVE PEOPLE TELL ME
IT'S THE BEST PIZZA THAT
THEY'VE EVER HAD IN THEIR LIFE.
WOW.
MY HUSBAND WILL TELL ME
OUR CUSTOMERS--
WELL, HE'S NAUGHTY,
'CAUSE MY PIZZA TODAY
WAS UNDERCOOKED.
SO IT WAS RAW, AND I SAID,
"WILL YOU TAKE THAT BACK?"
HE SAID, "I CAN'T TALK
DURING SERVICE."
WHY IS THAT?
WHY IS THAT?
UH, MAYBE HE KNEW THAT
IT WOULD MAKE ME NERVOUS
IF YOU DIDN'T
ENJOY THE PIZZA.
YOU'RE A HUSBAND AND WIFE.
YEAH.
YEAH, IT'S NOT AS IF YOU'RE...
SORT OF MANAGER
AND ASSISTANT MANAGER.
OKAY.
THE QUICKER YOU GO BACK
TO THE KITCHEN WITH CRITICISM...
YEAH, I KNOW.
WE USUALLY DON'T HAVE CRITICISM.
THAT'S THE PROBLEM.
YOU DON'T HAVE CRITICISM?
NOT USUALLY.
WHY CAN'T YOU GO
AND TELL YOUR WIFE,
"SWEETHEART, PIZZA--
WAKE UP.
IT'S UNDERCOOKED"?
I DON'T THINK YOUR PIZZA
WAS UNDERCOOKED.
I CHECKED IT
AND I SEND PIZZAS.
THAT'S MY NUMBER-ONE
SELLING PIZZA.
SO YOU DID BRING IT BACK?
NO.
I DIDN'T FIND OUT.
AND I ASKED YOU WHAT WAS WRONG.
YOU SAID YOU CHECKED IT.
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
HOLD ON.
IF YOU LET ME.
I CHECKED IT
WHEN I TOOK IT OUT OF THE OVEN,
JUST LIKE I DO
EVERY OTHER PIZZA,
AND TO ME, IT WAS CRISPY
ON THE BOTTOM.
WHEN I CUT IT, IT WAS CRUNCHY.
RIGHT. OKAY.
SO TO ME IT WASN'T RAW.
OKAY, SO--
BUT IF THEY SEND IT BACK--
YEAH, LET'S DRAW A LINE IN THAT.
THAT'S YOUR VERSION.
SURE.
'CAUSE YOU DIDN'T SEE IT
COME BACK.
MY VERSION WAS
THE DOUGH WAS WET...
UH-HUH.
UNDERCOOKED IN THE CENTER...
OKAY.
OKAY, AND AROUND THE OUTSIDE
THERE WAS INSUFFICIENT GARNISH.
SO IT WAS JUST...DRY.
I SHOWED IT TO YOU.
YEAH, YOU DID.
YOU DID, OF COURSE.
AND THE IDEA...
COME ON!
YEAH, OKAY.
YEAH.
BUT I DIDN'T WANT TO TELL HER.
NO, IT'S OKAY.
NO, NO.
I SAID, "TOUCH THAT."
I DID TOUCH IT.
I DID TOUCH IT.
IT'S NOT SLIGHTLY, 30 SECONDS.
IT WAS SOAKING WET.
IT WAS RAW? OKAY.
IT WAS WET.
WET? WELL, IS IT CHEESE
OR SOMETHING?
NO, NO.
NO, IT'S NOT THE CHEESE! NO!
HOW CAN YOU ATTRACT
GOOD STAFF
WHEN YOU DON'T GIVE THEM
THE TIPS THEY DESERVE?
MY HUSBAND PAYS THOSE GIRLS
$9 OR $10 AN HOUR...
YOU'RE NOT LISTENING.
TO DO NOTHING, OKAY?
YOU'RE NOT LISTENING.
THEY DON'T DESERVE THOSE TIPS.
IF THEY COULD WORK
LIKE MY HUSBAND WORKED--
OH, MY GOD.
IF THEY COULD WORK
LIKE MY HUSBAND WORKS...
AND WHY ARE YOU
SHOUTING AT ME?
AND IT DIDN'T REQUIRE HIM
TO RUN LIKE FOUR PEOPLE...
WHY ARE YOU
SHOUTING AT ME?
THEY WOULD GET THEIR TIPS.
HE'S TOLD THEM...
YOU'RE CONVINCED.
"RUN LIKE I RUN...
AND WORK LIKE I WORK
AND YOU CAN HAVE YOUR TIPS."
HOW DELUDED.
HOW DELUDED.
I AM DELUDED.
YOU'RE RIGHT.
OH, MY GOD.
THERE WERE SO MANY MOMENTS
AT THIS RESTAURANT.
BUT TRUTHFULLY
THERE IS ONLY SO MUCH
YOU CAN PUT
INTO A ONE-HOUR SHOW.
HERE'S AN UNBELIEVABLE EXCHANGE
THAT I HAD WITH AMY
OVER A PACKAGE OF GNOCCHI.
SO THESE GNOCCHI IN HERE.
"NO REFRIGERATION REQUIRED."
WOW.
WOW, WOW, WOW.
THERE MUST BE A FEW CHEMICALS
IN THERE.
DO WE SELL THESE GNOCCHI?
I'M SORRY?
DO WE SELL THESE?
YES.
THOSE ARE THE GNOCCHI
THAT WE SELL.
AND "NO REFRIGERATION
REQUIRED."
AND "NO REFRIGERATION
REQUIRED."
WHAT'S IN THEM?
LOOK AT THE BACK.
IT'LL TELL--
I DON'T SAY THAT
THEY'RE ORGANIC, I NEVER DID.
"WHAT'S IN THERE?"
YOU SAID, "LOOK ON THE BACK."
LIKE SOME
SMARTASS ANSWER.
OH, OKAY.
YET YOU'RE PREPARED TO CHARGE
CUSTOMERS MONEY FOR THAT.
I KNOW.
AND YOU GET UPSET 'CAUSE
THEY'RE NOT KISSING YOUR ASS.
I'M NOT UPSET WITH YOU.
I DON'T WANT YOU TO KISS MY ASS.
WOW. YEAH.
I WANT YOU
TO JUST SHUT UP, AND...
WOW.
GIVE ME A CHANCE
TO FINISH MY SENTENCE
INSTEAD OF BEING RUDE.
WOW, WOW, WOW.
THAT'S--I'M NOT PISSED OFF.
I'VE SEEN IT ALL NOW.
'CAUSE YOU DON'T BOTHER ME
TO MAKE ME PISSED OFF.
I HAVE SEEN IT ALL.
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
THIS IS...
YOU KNOW, IT'S NOT PRE-MADE.
WE DON'T HAVE PRE-MADE FOOD.
WE'RE TRYING TO MAKE EVERYTHING
TO ORDER.
EXCEPT FOR THE RAVIOLIS.
YES, THE RAVIOLIS ARE PRE-MADE.
AND THE FROZEN EGGPLANT.
YES, THEY ARE.
IT'S FRESH.
OF COURSE WE HAVE TO FREEZE IT
WHEN WE DROP IT IN THE FRYER
SO THE BREADING
DOESN'T COME OFF.
WE DO IT LIKE THAT BECAUSE--
AND THE GNOCCHI.
I DO USE THOSE GNOCCHI.
YES.
NO PITHY REPLY?
YES, I CARE A LOT.
CHEF RAMSAY, I WOULD LIKE YOU
TO UNDERSTAND JUST SOMETHING.
YEAH, I'M FINDING IT,
RIGHT NOW, AMY,
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
I'VE GOT NOWHERE TO GO.
EVERY TIME
I SAY SOMETHING TO YOU,
YOU JUST SAY,
"HEY, MY CUSTOMERS LOVE IT."
I'M NOT GONNA TALK
TO YOU RIGHT NOW
BECAUSE I HAVE TO CONCENTRATE
ON THE LINE.
THEN STOP.
CONCENTRATE THEN.
I WILL.
YOU'RE THE ONE WHO JUST SAID
YOU WANNA TALK TO ME.
SO I'M CONFUSED.
I DID.
I WANTED TO EXPLAIN TO YOU...
OH!
THAT I'M NOT HERE TO--
I THINK YOU SHOULD FOCUS
ON YOUR WORK.
YOU DON'T EVEN LET ME SPEAK.
SO THERE'S NO POINT
IN TALKING TO YOU.
TRY.
JUST LIKE MY HUSBAND.
EVEN THOUGH MY VISIT
TO AMY'S BAKING COMPANY
WAS A COMPLETE DISASTER
FROM DAY ONE,
I CAME BACK ON DAY TWO
WITH A PLAN TO TURN IT AROUND.
UNFORTUNATELY
I NEVER GOT TO IMPLEMENT IT
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
I'M SURE YOU'RE WONDERING
WHAT'S HAPPENED
TO THE RESTAURANT SINCE I LEFT.
HERE WITH AN UPDATE
IS OUR REPORTER ANA GARCIA.
THANKS, GORDON.
I'M HERE IN SCOTTSDALE, ARIZONA,
TALKING TO LOCAL PEOPLE
TO GET THEIR PERSPECTIVE
ON EVERYTHING THAT'S HAPPENED
SINCE THE SHOW AIRED--
EVERYTHING FROM
THE SOCIAL MEDIA PHENOMENON
TO HOW IT HAS AFFECTED
LOCAL BUSINESSES.
AND I'M GOING TO TRY AND TALK
TO AMY AND SAMY.
BUT FIRST, HERE'S AN UPDATE
ON HOW THE RESTAURANT IS DOING.
GOOD LUCK.
GOOD LUCK.
THANK YOU.
AFTER CHEF RAMSAY LEFT,
IT WAS JUST A DRAMATIC MESS.
AMY, NO!
YOU FINISH!
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
ATTITUDE I'VE
NEVER SEEN IN MY LIFE.
THEY FIRED EVERYONE,
TOLD EVERYONE THEY CAN DO
EVERYTHING ON THEIR OWN.
THE NEXT DAY I WAS CALLED
AND AMY AND SAMY
BEGGED FOR ME TO COME BACK.
SO I DID.
THANK YOU.
YOU'RE WELCOME.
SAMY AND AMY SAW
THAT I HAD TAKEN
A $5 TIP
FROM MY CUSTOMER
NO! NO!
AND HAD A HUGE FIT OVER IT
AND TOLD ME THAT I'M A THIEF
AND GET OUT OF HIS RESTAURANT.
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
AND TOLD THEM,
"DON'T EVER TALK TO ME AGAIN.
I'M DONE WITH THIS PLACE."
A LOT OF MY FRIENDS
HAVE ACTUALLY GONE THERE
JUST TO CHECK IT OUT,
BECAUSE NOW
IT'S LIKE A TOURIST SITE.
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
WE HONESTLY WENT IN WITH,
"LET'S SEE IF THE FOOD
IS REALLY AS PEOPLE SAY."
ONE OF OUR FRIENDS
ORDERED A DRINK, GOT IT,
AND NOTICED THAT THERE WAS
SOMETHING FLOATING IN THE DRINK.
IT HAD THREE FRUIT FLIES
IN IT.
WE CALLED SAMY OVER,
AND HE GOT REALLY UPSET
AND HE SAID,
"THERE ARE NO FLIES."
AND HE SAID,
"THERE ARE NO FLIES."
HE NEVER EVEN ACKNOWLEDGED
THAT THERE WAS ANYTHING WRONG.
I SAID TO HIM,
"WE DIDN'T BRING FLIES
IN OUR POCKETS WITH US."
AND HE JUST SAID, "YOU HAVE
TO GO, YOU HAVE TO GO.
YOU HAVE TO GO."
WE THOUGHT THEY WOULD KIND OF
WANTING TO BE,
YOU KNOW, PLEASING EVERYBODY AND
WANTING TO HAVE THE CUSTOMERS,
AND, YOU KNOW--
BUT THEY WERE EXACTLY
LIKE WE THOUGHT THEY WERE.
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
IF YOU GO TO THEIR WEBSITE,
THEY'RE SELLING T-SHIRTS
THAT ARE PRINTED WITH LINES
FROM THE SHOW.
IT'S NOT A CLASSY MOVE,
IT'S NOT A CLASSY MOVE,
BUT BECOMING
A TOURIST ATTRACTION
WHERE THEY BASICALLY MAKE FUN
OF THEMSELVES,
I THINK IT'S THE ONLY
FOR THEM TO SURVIVE.
IT'S DEFINITELY
TURNED INTO A SPECTACLE
THAT, IF YOU'RE IN THE AREA,
YOU JUST HAVE TO SEE
WHAT IT'S ALL ABOUT.
COMING UP...
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
IT'S LOUD...
HE CAN KEEP HIS MENUS!
IT'S INTENSE...
WE DON'T GO DOWN
WITHOUT A FIGHT!
IT'S SURPRISING.
ARE WE BEING PUNK'D?
IT'S OUR EXCLUSIVE INTERVIEW
WITH SAMY AND AMY.
I SEE ALL THE CRAZY.
YOU WILL HEAR IT ALL...
MY WIFE'S FOOD IS EXCELLENT.
RAW AND UNCENSORED.
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
WHEN OUR REPORTER ANA GARCIA...
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
PAYS A VISIT
TO AMY'S BAKING COMPANY.
I'M NOT GOING TO STOP.
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
SHE DOESN'T LIKE
TO TAKE THE CRITICIZE,
SHE LIKE TO TAKE
THE COMPLIMENTS.
SHE CAN'T TAKE CRITICISM.
SHE CANNOT TAKE CRITICISM.
HAVE YOU NOTICED,
WHEN SHE TALKS,
SHE CAN'T STOP
BECAUSE SHE WON'T LISTEN?
SO SHE'LL CONTINUE POUNDING
HER OWN VOICE
RATHER THAN ACTUALLY LISTEN
TO CRITICISM.
BUT WHEN IT'S A COMPLIMENT...
YEAH.
"OH, MY GOD, IT'S AMAZING.
MY DESSERT'S AMA--"
YEAH, YOU KNOW.
BUT THEN WHEN IT'S CRITICISM...
YEAH.
SO WHAT I'M ASKING,
WHY IS THAT?
OH.
ASK HER THAT QUESTION.
ASK HER?
ASK HER THAT QUESTION.
ASK HER?
I HAVE THE SAME PROBLEM
FOR THAT.
SHE CANNOT LISTEN CRITICISM.
OKAY, GOOD.
GOOD. THANK YOU.
BUT SHE'S GOING
TO LISTEN TO ME.
YEAH, SHE'S GOING TO. YES.
BUT SHE'S NOT LISTENING.
JUST A BLANK THERE.
DO YOU KNOW WHY--
SHE'S NOT LISTENING.
I KNOW, I KNOW, I KNOW.
I HAVE THAT PROBLEM
FOR TEN YEARS.
RIGHT, THANK YOU. OKAY.
OKAY?
SO FAR, WE'VE SHOWN YOU
SOME INCREDIBLE UNSEEN FOOTAGE
AND BROUGHT YOU UP TO DATE
ON WHAT'S HAPPENED
SINCE THIS EPISODE AIRED.
BUT NOW IT'S TIME TO HEAR
FROM THE OWNERS THEMSELVES.
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
HI, SAMY. ANA GARCIA
FROM KITCHEN NIGHTMARES.
HOW ARE YOU?
KITCHEN NIGHTMARE?
YES!
OH! GOOD, YES.
CAN WE COME--
CAN WE COME IN AND TALK?
OF COURSE
YOU CAN COME IN, YES.
THANK YOU SO MUCH.
THANK YOU.
PLEASE COME IN HERE.
I APPRECIATE IT.
YES.
LET ME INTRODUCE MYSELF.
HI. ANA GARCIA
FROM KITCHEN NIGHTMARES.
VERY NICE TO MEET YOU.
HI.
WE WANNA CATCH UP
WITH YOU AND SAMY.
DO YOU HAVE
A FEW MINUTES FOR US?
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
I'D LOVE TO TALK WITH YOU.
NO, YOU TALK TO ME
AND I WANT MONEY.
BECAUSE THIS TIME
FROM KITCHEN NIGHTMARE,
I WANT MONEY.
YOU GUYS DID MAKE SO MUCH MONEY
BECAUSE OF US,
AND GORDON RAMSAY TRIED
TO BURY ME ALIVE.
OR HE WANTS.
I WILL BURY HIM FIRST.
I WILL BURY HIM FIRST AND BURY
YOUR KITCHEN NIGHTMARE ALSO,
BECAUSE YOU DID IT ON PURPOSE.
YOU SET ME UP
AND THIS IS WHAT YOU DID.
YOU TRIED TO BURY US ALIVE.
ALIVE.
AND YOU DIDN'T DO YET,
AND I WON'T LET NOBODY TO DO IT.
WELL, WILL YOU SIT DOWN
AND TALK WITH US, SAMY...
YES, PLEASE.
ABOUT WHAT HAPPENED...
AND EVERYTHING
THAT'S HAPPENED?
AND EVERYTHING
THAT'S HAPPENED?
GORDON RAMSAY
CAN GO HIMSELF.
BECAUSE HE WAS NOT FAIR.
HE WAS NOT FAIR.
HOW WAS HE NOT FAIR, SAMY?
HE WAS NOT FAIR
BECAUSE HE SHOULDN'T--
SAMY, STOP TALKING.
IT'S OKAY, HONEY, YEAH.
BECAUSE HE SHOULDN'T
REPRESENT US THAT WAY.
I AM GOING TO GO AGAINST
FOLKS,
AGAINST GORDON RAMSAY,
KITCHEN NIGHTMARE--
LET ME SHOW YOU SOMETHING.
OKAY.
LET ME SHOW YOU THIS.
SO I POSTED--
TO WRECK ME,
TO WRECK MY WIFE.
SAMY?
TO COME TO KILL ME.
WHO IS HE?
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!!
THIS IS WHAT HE IS.
WE WERE MADE TO LOOK...
LIKE THE MOST PSYCHOTIC,
LUNATIC PEOPLE IN THE UNIVERSE.
AND AFTER WATCHING
KITCHEN NIGHTMARES,
AND AFTER WATCHING
KITCHEN NIGHTMARES,
I SEE ALL THE CRAZY.
BUT I DON'T SEE
ANY OF THE GOOD.
I KNOW THE PEOPLE THAT CAME HERE
WERE YELPERS
BECAUSE I HAVE PROOF OF IT.
THEY WERE ON YELP
TALKING ABOUT IT
AFTER THEY WERE FILMING AND
BEFORE THEY WERE COMING HERE.
THIS IS NOT STUFF
THAT I'VE INVENTED.
I'M NOT DELUSIONAL,
I'M NOT CRAZY.
YES, WE ARE PASSIONATE.
YES, WE ARE WILD.
IF I CAME AFTER YOU,
YOU WOULD PROBABLY STAND UP TOO.
IF I CAME AFTER ANYBODY ELSE,
YOU WOULD DEFEND YOURSELF,
WOULDN'T YOU?
IF YOU HAVE A FAMILY,
WOUDLN'T YOU DEFEND IT?
HAS IT BEEN STRESSFUL?
STRESSFUL? YES.
IT'S BEEN VERY STRESSFUL.
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
COME CASUALLY OVER HERE
LIKE THIS,
WALK OVER,
LOOK AT THE DISPLAY CASE.
KEEP GOING LIKE THIS,
AND THEN LEAVE.
AND THEN MY WAITRESS
COMES UP TO ME.
NOW WE HAVE WAITRESSES
BECAUSE WE HAD TO CHANGE
OUR WHOLE PROCEDURE.
BECAUSE THE WHOLE UNIVERSE
THOUGHT MY HUSBAND
WAS STEALING THEIR TIPS.
SO WE TRIED SOMETHING NEW.
I TOOK ALL
OF THE NEGATIVE THINGS
THAT GORDON RAMSAY SAID
AND I TRIED TO IMPROVE ON IT.
THAT'S WHY
I HAD HIM COME HERE.
PEOPLE COME HERE
TO TRY TO SET US UP
BECAUSE THEY THINK IT'S FUN
AND 'CAUSE THEY HAVE A
FOR GORDON RAMSAY.
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
AND I HAVE IT IN MY OFFICE,
AND I HAVE THE SURVEILLANCE
CAMERA PROOF OF IT--
HE PUTS A GIANT
RUBBER COCKROACH ON THE PLATE
AND LEFT IT THERE,
LEFT WITHOUT BUYING A CAKE,
AND THOUGHT THAT THAT WAS FUNNY.
WE ARE DEALING WITH THAT
DAILY.
IT'S NOT GONNA WORK HERE.
WE STOOD UP TO GORDON RAMSAY,
WE'RE GONNA STAND UP
TO THE WORLD!
'CAUSE WE DON'T GO DOWN
WITHOUT A FIGHT.
WE HAVE TO SHOW THE WORLD,
AND EVERY SINGLE
BUSINESS OWNER OUT THERE,
THAT YOU HAVE TO STAND UP.
YOU CANNOT LET ANYONE
SHAKE YOU DOWN.
WE HAVE A VOICE,
HE HAS A VOICE,
AND IT'S UP TO US
TO STAY STRONG
AND IT'S UP TO US
TO STAY STRONG
AND TO SHOW OUR TRUE PRODUCT
AND WHAT WE REALLY HAVE
TO OFFER HERE AT AMY'S BAKING
COMPANY, AND THAT'S IT!
COMING UP...
I'M NOT GOING TO STOP.
JUST WHEN YOU THOUGHT
IT COULDN'T GET MORE INTENSE...
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
THERE ARE MORE SHOCKING MOMENTS
FROM AMY AND SAMY.
NOW YOU HAVE LIT THE FIRE
INSIDE OF US.
IF THIS BUSINESS
WERE TO BE SUCCESSFUL,
IN MY OPINION, YOU NEED
TO CLONE ME, THREE TIMES.
CLONE SAMY THREE TIMES,
CLONE ME THREE TIMES,
AND I'LL BE PERFECT.
ALL THE AMY CLONES
WOULD JUST START,
LIKE, KILLING OFF
EACH OTHER.
THEY'D JUST GET SO SICK
OF EACH OTHER.
LIKE, ONE THING
ANOTHER AMY SAID,
LIKE, YOU CAN'T MIX TWO AMYS.
IT DOESN'T DO ANYTHING.
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
ON AMY'S BAKING COMPANY.
BUT FIRST,
LET'S HEAD BACK TO SCOTTSDALE
AND OUR REPORTER ANA GARCIA
WHO'S WITH SAMY AND AMY.
HOW WAS YOUR BUSINESS AFFECTED
BY WHAT HAPPENED IN THE EPISODE?
WE WERE COMPLETELY BOMBARDED
BY THE MEDIA, BY CUSTOMERS,
BY HATERS, BY TROLLS.
WE'VE BECOME THE NUMBER-ONE
TOURIST ATTRACTION
FOR THE SUMMER,
ONLY IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
THEY STAND OUTSIDE
AND TAKE PICTURES
JUST BECAUSE
THEY WANNA SEE US.
WHEN THEY COME IN, THEY LOOK
AT US LIKE, "THEY ARE REAL."
AND THEY ALMOST PASS OUT.
AND THEN THEY SIT DOWN
AND THEY TRY OUR FOOD...
MM-HMM.
MM-HMM.
AND THEY SEE
WHO WE ARE AS PEOPLE,
AND THEY SAY,
"I CAN'T BELIEVE IT!
"IT'S AMAZING!
YOUR FOOD'S INCREDIBLE!
"HOW DID THIS EVER HAPPEN?
WHAT'S GOING ON HERE?
ARE WE BEING PUNK'D?"
BUT HAVE YOU BEEN BUSY?
WE REALLY DIDN'T FIND ANYONE WHO
EVER SAID THIS PLACE WAS PACKED.
WELL, I'M OPEN FOR BUSINESS
RIGHT NOW.
LOOK--HOW CAN I HAVE
ANY NORMAL BUSINESS
WHEN I HAVE THIS
ALL DAY LONG?
WHAT HAPPENED WITH FACEBOOK?
WITH THE ALLEGATIONS
THAT YOU HAD BEEN HACKED?
EVERY SINGLE POST
THAT WAS WRITTEN--
CALLING PEOPLE
AND MAKING FUN OF THEM
FOR NOT MAKING MONEY--
DID NOT COME FROM US.
WE DIDN'T SAY THOSE THINGS.
WE DIDN'T SAY THOSE THINGS.
NOW WE ARE,
BECAUSE NOW YOU HAVE LIT
THE FIRE INSIDE OF US.
NOW, WHEN WE'RE CALLING PEOPLE
"LITTLE TROLLS"
AND TELLING THEM
THAT THEY HAVE NO BALLS,
YES, THAT'S US.
OKAY.
BECAUSE I THINK IT TAKES
A VERY SPECIAL KIND OF PERSON--
IT'S CALLED A "EUNICH"--
TO BE ABLE TO CALL SOMEONE
AND BULLY THEM OVER THE PHONE
OR THROUGH THE INTERNET,
WHEN YOU DON'T KNOW
WHO THEY ARE.
NOBODY MAKE MONEY
BECAUSE THOSE TROLLS.
BECAUSE GORDON RAMSAY TOLD THEM
I'M STEALING TIPS TO THE PEOPLE
AND IT'S NOT TRUE.
CAN WE TALK ABOUT THAT?
YEAH.
CAN WE TALK ABOUT THE TIPS?
I WAS
PRETTY SURPRISED...
YEAH.
THAT THE WAITRESSES
DIDN'T KEEP THEIR TIPS.
YEAH.
WHY, SAMY?
YEAH.
WHY, SAMY?
BECAUSE I GIVE THEM HOURLY
VERY HIGH.
I DON'T GIVE THEM--
HOW HIGH?
BETWEEN $8 TO $14 AN HOUR.
IF IT'S EMPTY LIKE THIS,
THEY STILL GO WITH MONEY.
IF THEY WAIT FOR THE TIP,
THEY WAIT LIKE THIS.
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
I DID CHANGE.
I GIVE THEM TIPS.
SO IS THAT SOMETHING GOOD
THAT CAME OUT
OF THE KITCHEN NIGHTMARES,
IS THAT YOU NOW--
NO, IT'S NO GOOD.
BECAUSE THEY WORK
FOR THE TIP,
AND THERE IS NOBODY HERE,
THEN OF COURSE
THEY'RE NOT GOING TO MAKE MONEY
IN THEIR OWN WAY.
ALL OF THIS THAT'S HAPPENED
YOU KNOW,
HAVE YOU MADE ANY CHANGES
TO THE MENU?
HE CAN KEEP HIS MENUS!
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
WHAT HAPPENED
TO THE RAVIOLIS?
ARE THE RAVIOLIS
STILL FROZEN?
YEAH, STILL FROZEN.
YES, STILL FROZEN, YEAH.
AND THEY'RE EXCELLENT!
WAIT, LISTEN.
GORDON RAMSAY ALSO,
DURING THE FILMING, I ASKED HIM.
I SAID, "WOULD YOU LET ANYBODY
COME INTO YOUR KITCHEN
H"AND GIVE YOU THE KIND
OF ATTITUDE THAT KATY GAVE ME
AND NOT FIRE THEM?"
HE SAID, "YEAH."
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
IF SOME--I STAND UP
TO EVERYTHING IN MY KITCHEN.
OH, YOU GOT CRITICIZED
FOR USING THAT WORD, AMY.
THE REASON
I SAID HE WAS A PANSY
IS BECAUSE THE SAME REASON
I CALL THESE YELPERS
AND THESE PEOPLE THAT HIDE
BEHIND THE COMPUTER SCREEN
"THE MAFIA."
THEY ARE ,
THEY ARE PANSIES.
THEY HAVE NO BALLS.
THEY HAVE NO BALLS.
BECAUSE IF THEY HAD BALLS,
THEY WOULD COME TO MY FACE,
MY HUSBAND'S FACE, AND TELL US
EXACTLY ALL THIS STUFF--
THE LIES, THE SLANDEROUS STUFF
THAT THEY SAY ONLINE--
INSTEAD OF JUST HIDING
BEHIND THEIR COMPUTER SCREEN.
I HAVE SAID A LOT
OF OFFENSIVE THINGS,
BUT WHEN A PERSON
IS COMPLETELY UNDER ATTACKED--
I'M SORRY, I WOULD LOVE
TO BE NOTHING BUT A LADY
AND CONTROL MY LANGUAGE
AND NOT HAVE A SEVERE CASE
OF TOURETTE'S SYNDROME, BUT
THIS IS WHAT'S HAPPENED TO ME
BECAUSE OF THE PRESSURE.
I CALLED THAT GUY A PANSY
BECAUSE HE WAS
A PALE-FACED,
PANSY-ASS WILLOW.
THAT'S EXACTLY
WHAT I CALLED HIM.
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
I'M NOT GOING TO STOP.
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
THERE WAS A PART
IN THE EPISODE
WHERE IT SHOWED
THAT SAMY TRIES
TO SHIELD YOU FROM CRITICISM.
AND WHEN GORDON SENT BACK
SOME FOOD, SAMY,
YOU DIDN'T REALLY
WANNA TELL AMY.
TELL HER WHY.
BECAUSE IT'S NOT TRUE!
BECAUSE MY WIFE'S FOOD
IS EXCELLENT.
EVERYBODY LOVE
MY WIFE'S FOOD.
THE REASON THAT HE
DIDN'T TELL ME
EACH PLATE WAS GETTING
SENT BACK IS BECAUSE
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
SAMY TELLS EVERYTHING TO ME
AS I TELL EVERYTHING TO SAMY.
WE SHARE, WE DON'T KEEP
SECRETS FROM EACH OTHER.
HE PROTECTS ME.
I PROTECT HIM.
PEOPLE LOVE US BECAUSE WE STAND
TOGETHER AND WE ARE UNITED.
YES, HE AND I WILL FIGHT
TO THE DEATH
FOR EACH OTHER, NO DOUBT.
YOU COME AND YOU TRY
TO ATTACK US,
I'M GOING TO BE A LIKE
A FIERCE LION.
I'M GONNA ATTACK ANYBODY
THAT'S COMING
TO TRY TO HURT MY HUSBAND
OR MY BUSINESS.
IT HAS AFFECTED YOUR BUSINESS.
ARE YOU SEEING THE CUSTOMERS
COME BACK?
NO, NO.
DIFFERENT, DIFFERENT PEOPLE.
YOU KNOW, DIFFERENT PEOPLE,
THEY COME,
THEY ARE VERY HAPPY,
SURPRISED,
THEY ARE VERY HAPPY,
SURPRISED,
SURPRISED WHAT
GORDON RAMSAY SAY.
I HAVE ENOUGH MONEY
TO KEEP MY BUSINESS
AS LONG TILL THE STUPID PEOPLE
BECOME SMART
AND THEN THEY COME AGAIN TO US,
AND THEY WILL.
WE ARE NOT THE ONES
GORDON RAMSAY RESPRESENT US.
WE ARE NOT AT ALL.
WE'RE NOT A VILLAIN
OR GANGSTER OR WHAT.
I AM REFORMED.
I GIVE UP LONG AGO.
BUT YOU DID SAY--
YOU DID SAY TO GORDON...
YES, YEAH, I SHOWED HIM.
"I'M A GANGSTER."
I MEAN, YOU DID SAY THAT.
WELL, I WOULD SAY IT AGAIN.
I WILL SAY IT AGAIN
IF SOMEBODY--
BECAUSE I AM THE ONE
WHO CAN GO ON TOP OF HIM.
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
NOT HIM, NOT ALL THESE PEOPLE.
I CAN PROMISE YOU.
BUT YOU DID SAY THAT, SAMY.
I DID SAY IT,
AND I WILL SAY IT AGAIN
IF I HAVE TO.
OKAY.
I WILL SAY IT.
MYSELF, I WOULD LIKE PEOPLE
TO UNDERSTAND
THAT FIRST AND FOREMOST,
MY HUSBAND AND I,
WE ARE UNITED, AND THAT'S THE
MOST WONDERFUL THING IN MY LIFE.
WE ARE NOT PSYCHOTIC,
LUNATIC PEOPLE
THAT WILL MAKE YOU WAIT
AN HOUR AND A HALF FOR YOUR FOOD
AND THEN CALL THE POLICE ON YOU
IF YOU DON'T GET IT.
WE'RE NOT GONNA SCREAM AT YOU
AND THROW YOU OUT
UNLESS YOU COME TO ATTACK US.
IF YOU DO COME AND ATTACK US,
WE WILL SCREAM AT YOU
AND WE WILL THROW YOU OUT.
I THINK, LIKE,
95% OF THE THINGS
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
OUR BUTTS OFF ABOUT IT
BECAUSE IT'S HYSTERICAL.
DO YOU HAVE A MESSAGE
FOR GORDON RAMSAY?
MR. RAMSAY, FOR ALL THE RESPECT
THAT I HAD FOR YOU,
I ASK YOU NOW TO REALLY
PUT THE TRUTH
AND REALLY GIVE US A CHANCE.
REALLY GIVE US A CHANCE--
WHO IS HE TO GIVE YOU
A CHANCE?
'CAUSE HE TRIED TO DESTROY US.
HE HAS CONTROL
OF THESE CAMERAS, SAMY.
- HE DOESN'T GIVE US CHANCE.
- EVERYBODY.
HE HAS CONTROL
OVER THESE CAMERAS.
COME ON.
WHAT CHANCE?
THEY EDITED US.
I NEED HIM TO GIVE ME
A CHANCE?
WELL, OBVIOUSLY!
THE WHOLE WORLD THINKS
THAT WE'RE PSYCHOTIC
BECAUSE THE WAY
THAT THEY EDITED US.
HE KILLED YOU ALREADY.
HE KILLED YOU ALREADY!
YOU THINK HE'S GOING TO COME
AND SAY, "NO, THE FOOD IS GOOD.
I WAS JOKING"?
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
IF HE'S
A RESPONSIBLE PERSON.
NO, HE WON'T DO THAT, AMY.
YOU'RE ASKING TOO MUCH.
HE CAN'T.
IT'S LIKE HE'S GOING
TO SAY THAT
AND HE'S GOING
TO CLOSE THE STORE.
THAT'S IT. FINISHED.
HE'S FINISHED.
I'M ASKING FOR THE TRUTH.
HE WON'T DO THAT.
THAT'S IT.
HE WILL NEVER SAY THE TRUTH.
OF COURSE HE WILL KEEP IT,
THE TRUTH, FOR HIMSELF.
SAVING RESTAURANTS AND HELPING
FAMILIES ON KITCHEN NIGHTMARES
IS AN INCREDIBLY
GRATIFYING EXPERIENCE.
I LOOK FORWARD
TO EVERY CHALLENGE
AND I TAKE EACH MISSION
VERY SERIOUSLY.
WHAT HAPPENED IN SCOTTSDALE WAS
ACTUALLY QUITE DISAPPOINTING.
MY TEAM AND I HAD
A FANTASTIC PLAN
TO HELP AMY'S BAKING COMPANY.
TO HELP AMY'S BAKING COMPANY.
UNFORTUNATELY, THE OWNERS HAD
NO INTEREST IN HEARING IT.
GOOD NIGHT.