Kitchen Nightmares (2007–2014): Season 4, Episode 10 - Kingston Café - full transcript
Tonight on Kitchen Nightmares...
Chef Ramsay
is in Pasadena, California,
to help a struggling
Jamaican restaurant.
That is disgusting crap.
It's an insult to Jamaica.
Proud owner, Dr. Una Morris,
runs her restaurant
with an iron fist...
I'm coming in,
because I don't like
what's going on.
Micromanaging every detail.
This cannot
be like this.
Are you working
on this?
Get it out now.
On top of that,
Her practices
are completely bizarre.
You're running
a hospital kitchen
You're running
a hospital kitchen
full of bags.
And she listens to no one,
Not even her son.
I've been telling you
since day one.
Jamaican food cannot
be cooked fresh every day.
Chef Ramsay is
in for a battle...
Let me finish.
Let me finish
my sentence first.
That might be impossible to win.
I wouldn't walk
into your hospital
and attempt
to tell you your job.
I am telling you.
Gordon tries to give the doctor
a prescription
for success.
I'm here to help you.
No, you don't understand
what I'm going through.
But she might just be
too stubborn to accept it.
But she might just be
too stubborn to accept it.
You're in denial.
I'm not in denial.
Tonight, on Kitchen Nightmares.
Pasadena, California,
home to the Kingston Cafe,
home to the Kingston Cafe,
an authentic
Jamaican restaurant
owned by Dr. Una Morris,
who not only
is a practicing radiologist,
but is a three-time Olympian.
all my life
I was able to accomplish
the things
I really wanted to do.
And so I started
the restaurant
because I really
enjoy cooking,
and there were no other
Jamaican restaurants around.
One negril jam steak,
medium rare.
you know, my son is the manager,
but we don't necessarily
see things eye to eye.
Keone,
please be quiet.
I'm talking.
I'm talking.
She doesn't really listen
to my suggestions,
and I've gotten
to a point where
I can't deal with this.
Everything has to be
cooked to order.
I know.
You can't cook
everything to order.
Impossible.
Not here.
She micromanages.
She's focusing
on small details
like tablecloths
being an inch off.
It's not even.
See, one side
over there
is longer
than the other.
But the biggest focus
Should be why don't we have
any more customers?
I still see dust.
All of these
have to change.
See, you have
to set standard.
See, you have
to set standard.
If you don't
set standard,
how you expect
something to run well?
These knife and forks
are unacceptable.
I don't like
how some of these look.
You see?
Sorry, Dr. Morris.
Everyone gets a bit nervous
When she's around,
even myself.
Dan?
Yes.
They need
their food now.
There are four people
out there
haven't even gotten
their second yet.
Lots of cooks
come in and out.
They're there for one day,
then you never
see them again.
Remember the salt is one
of the most important things.
Not everybody
can cook Jamaican food.
We can't sell this.
I don't like
how it tastes at all.
I don't like
how it tastes at all.
It's kind of hard for someone
to expect you to do a job,
and then they keep
stepping in
and not allowing
you to do it.
Mom, mom,
you gotta let him work.
It's not gonna--
when she's in the kitchen,
it slows things down.
This cannot be like this.
The plantain is hanging
over the edges.
It creates a conflict
when getting plates out,
and then we have to deal
with the customers
who are not happy.
Sorry about the wait.
The restaurant's drowning,
and we're all
going down with it.
We don't get no customers.
You'd be lucky if you get
five tables in all day.
You'd be lucky if you get
five tables in all day.
I know, it's bad,
isn't it?
If it doesn't
change soon,
it's gonna die.
I cannot sleep
because
I have so much debt.
And my money for my retirement
is almost dried up.
Keone convinced me
that Gordon Ramsay
would help the restaurant.
Something has to be done.
Chef Ramsay's
my last resort.
After a phone call
early this morning,
Chef Ramsay decides
to make a detour
before heading
to the restaurant.
How are you, sir?
I'm all right.
Good to see you.
Dr. Morris' son, Keone,
has requested a meeting,
and Chef Ramsay
has obliged.
How's it going?
Um, difficult times.
Really?
For sure.
Probably doing
about 30%
of what we were doing
over the summer.
Wow.
What's the number one
problem, Keone,
in the restaurant?
what is it?
I would say
my mother's management.
Really?
She's very much
a micromanager
and likes to rule
with an iron fist.
and likes to rule
with an iron fist.
If I implement something,
she would get angry,
and she would want
to implement
her version of a way
of doing things.
Oh, dear,
that's mixed messages,
and more importantly,
how confusing for
not just the customers,
but for the team?
Exactly. Like, you have
to realize, like,
she came from Jamaica
essentially by herself.
She's a physician
in radiology.
Okay, fantastic.
She's been
to the Olympics.
Olympics?
Yes.
That is
one disciplined woman.
Right?
So she's tough.
Yeah, absolutely.
How tough on a scale
of one to ten?
35.
Oh, jeez.
Yeah.
My mom,
what she says goes,
My mom,
what she says goes,
and it definitely does
have its strain
on the business.
It looks like a...
A residence.
I would have driven
right by it.
Hey, Mom?
That's too small.
That is too small.
You can't ser--
okay, I'll get
another one.
Let's go, let's go.
Here, mom,
can I take over in here?
No, no, no,
I'm fine, I'm fine.
Hello.
How are you?
Good.
Nice to see you.
Just one?
Can hardly recognize
it's a restaurant out there.
It looks like a house
from the outside.
It doesn't look
like a restaurant
it's very homey.
it's very homey.
Where are we going?
We're going
to the main dining room.
Okay, main dining room,
right.
It's a strange entrance.
Hello.
Dr. Morris?
How are you?
I'm really blessed
seeing you.
I'm sorry, I didn't
catch your name.
My name is Una,
but everybody
is calling me Dr. Morris.
Wow. Okay.
Doctor, good to see you.
What's that in there?
that's curried goat.
Excellent.
Who made that?
The chef, under
the supervision of me.
Wow, and are you always
in the kitchen or...?
I do everything
just to make sure
everything runs okay.
Right.
Who's the head chef?
That would be me.
That would be me.
Young man,
good to see you.
And first name is?
Daniel.
The menu
was designed by?
Oh, you do the menu?
Yes.
Good to meet you all.
Can't wait
to taste it.
Thank you.
And here's the lunch menu.
Excellent.
Thank you very much.
And your server
will be right with you.
Thank you.
Wow.
Bizarre menu.
Looks like something out
of an office filing cabinet.
Hi, there.
How are you doing?
Starving.
How are you?
I'm very well, thank you.
I'm Matthew.
I'm very well, thank you.
I'm Matthew.
Great accent.
Thank you.
How long
have you been here?
Almost two years.
I met Dr. Morris.
Dr. Morris can be a little
overbearing sometimes.
It's just the way
she wants everything
to be perfect.
Why do we have
to call her "doctor"?
Uh, that's just...
She's Dr. Morris.
But even
in a restaurant?
Yes. The doctor's
office is next door.
Literally next door?
Literally next door.
What a headache.
Oh, believe me.
I think she's really
taken on too much.
I personally think
she's slowly but surely
running herself
into an early grave.
We have salad that
need to take out now.
It's for Matt's table.
It doesn't matter.
It's for Matt's table.
It doesn't matter.
It needs
to be taken out.
No, we're taking it
right now.
So I'll go
for the Jamaican patties.
One veg and one beef.
Mm-hmm. Mm-hmm.
Got to, got to,
got to have the hot flashes.
Okay, sir.
Which is
your jerk chicken, right?
That's
our signature dish, yes.
It looks like you're
having some hot flashes.
You all right?
Yeah.
It's hot in here.
Is it?
Yeah.
Plus it's wearing
this get-up as well.
I feel like I'm
at a funeral sometimes
when I come to work.
Wow.
Wow, wow, wow, wow, wow.
"Famous jerk chicken
marinated in secret jerk sauce."
What's the secret
behind it?
The owner of the restaurant
makes the sauce.
The owner of the restaurant
makes the sauce.
Really?
The owner pretty much
does everything.
I'm not even sure
the cooks
even make the sauce.
seriously.
The chef doesn't even know
the secret behind the sauce?
No.
Uh...
Ooh la la.
I've just spotted,
mind you,
$20.
that can't be right.
Well, it must be
a phenomenal oxtail
at $20.
Yeah, it's good.
Let's have that
as well.
Okay.
Excellent.
Not stop sweating
and relax.
Okay, let's see
what we got, guys.
Two Jamaican patties,
one beef, one veggie,
one beef, one veggie,
jerk chicken
and one oxtail.
Okay. Let's go, you guys.
We need to get the Jamaican
patties first, please.
Yes, Dr. Morris.
Everything's soulless.
It's...
It's lacking charm.
It's like eating
inside of a...
An office block.
Not good.
Tell them let's go.
They're going.
They can't go any faster.
Do we have
the jerk sauce?
Coming out right now.
Dan?
Yes, Dr. Morris.
We need
the next plate.
Are you working
on this?
Yes, Dr. Morris.
Okay.
Beef Patty.
Yep.
Beef Patty.
Yep.
With a little bit more
jerk sauce there.
And this is
the veggie Patty.
Okay, I'll leave you
to enjoy those.
Thank you.
Ah.
Absolutely gross.
That sauce is dreadful.
The pastry's raw.
Soggy pile of dough.
They'd kidnap me
If I served that
in Jamaica right now.
How are the patties?
Um, the sauce
is dreadful.
I don't
like it myself.
I don't
like it myself.
It's like a gloop.
Sad news about the Patty,
the pastry's undercooked.
It's hideous, hideous.
Let me get rid
of these for you.
And this one is?
The jerk chicken
"hot flash."
Is that
the same sauce?
Yes.
Take that away, please,
darling.
Take this away?
You got it.
Thank you.
Look at my rice.
It looks like a silicon implant.
Perfectly formed.
Ugh.
Guys, do not put any more
jerk sauce on his plate.
He hates it.
Ugh.
Nasty.
There's not an ounce
of seasoning there.
Cold.
Cold.
How's our signature dish?
Bland as.
Cold chicken,
disgusting
overcooked rice.
And when was
that chicken cooked?
I couldn't tell you
to be honest with you.
Go and ask the doctor,
because it's dry as hell.
Will do.
Thank you.
When was the chicken made,
Dr. Morris?
What?
He didn't like it?
No,
he said it was dry.
You know why?
Jerk chicken
is dry in Jamaica.
It's supposed
to be dry.
He doesn't eat
Jamaican food every day.
I eat it every day,
I eat it every day,
so I don't know what he knows
of jerk chicken.
This is our oxtail stew
and Lima beans.
Ugh. Cartilage
everywhere.
What a mess.
$20.
How was the, uh, oxtail?
Sadly,
nothing's been trimmed,
so it's full of fat.
Bland.
And the temperature,
I mean, everything
across the board here
was sort of
barely lukewarm.
Okay, let me get rid
of that for you.
What an embarrassment.
You're on the right side.
Exactly.
Okay.
Doctor.
I would like
a word with you.
I'm not afraid
of Chef Ramsay.
I'd like to talk
to you and Keone.
Even if he had horns,
I wouldn't be afraid of him.
Okay, I'm...
I'm embarrassed.
I walk in a dining room
that felt cold
and just flat.
When the food arrives,
soulless.
Everything was horrendous.
Everything was horrendous.
Barely lukewarm,
dry and tasteless.
It's an insult
to Jamaica.
The patties,
the actual pastry
on the side was raw.
As for the jerk sauce,
disgusting.
I'm gonna say this.
Um, from the get-go,
I always felt
that everything
should be fresh,
cooked to order.
Okay, Keone!
Keone?
Could you be quiet?
He's talking.
Okay, let's move on,
shall we?
I've got bigger issues.
I've got bigger issues.
Honestly,
"hot flashes"?
Isn't that
a symptom of menopause?
Not necessarily.
Not necessarily?
Depends on how
you perceive it.
Forget the strange name.
That dreadful jerk chicken,
dry?
Just a minute.
Let me set you straight.
Most jerk chicken
in Jamaica are dry.
That's right. Dry rub.
Let me finish.
I feel
that the jerk chicken
that we do
are more moist
that we do
are more moist
than the one
they do in Jamaica.
Right.
Now, let me tell you
something also.
Let me finish.
Let me finish
my sentence first.
Mostly dry I can accept.
Dry and inedible,
I can't.
I'm ready
for an argument.
'Cause I am
not gonna sit here
and kiss your ass
for trying to tell me
that is
a Jamaican jerk chicken.
I'm telling you--
you're trying to lecture me.
I'm not trying
to lecture you.
I wouldn't walk
into your hospital
and attempt
to tell you your job.
I am telling you.
I don't know
what kind of herb
I don't know
what kind of herb
from Jamaica
you've been smoking,
but that is
disgusting crap.
Coming up...
Why are you
so stubborn?
Chef Ramsay takes on
a doctor in denial.
I'm not in denial.
You don't understand
what I'm going through.
And a kitchen
That is ready
for emergency surgery.
What's the addiction
to bags?
Can Chef Ramsay
bring this patient
back to life?
I so want you to succeed!
Not serving food like that
you don't!
Or is Kingston Cafe
dead on arrival?
You've lost
the plot.
You've lost
the plot.
I'm not crazy.
I'm out of here.
That's coming up
on Kitchen Nightmares.
Chef Ramsay came
to this Jamaican restaurant
hoping to find food
rich in flavor.
But instead it was...
Bland as.
Not surprisingly,
He had a heated discussion
with the owner.
Most jerk chicken
in Jamaica are dry.
Let me tell you
something also.
Let me finish...
Let me finish my sentence first.
That is disgusting crap.
Still with a bad taste
in his mouth,
Chef Ramsay returns
to Kingston Cafe
to see how it operates
in a dinner service.
Where is the food,
um, served from?
Where is the food,
um, served from?
The window right there.
That's
the window there?
You're kidding me.
We try to work
with what we got.
Exactly.
Stuffed jerk,
coconut rum shrimp.
As the first orders
come into the kitchen...
Okay, let's go, you guys.
Let's go.
Kingston Cafe's
complimentary salads
Get sent out
to the diners.
First course,
comes with every meal.
The salad I ordered,
is it gonna be,
like, similar to this?
It's gonna be
a little similar.
It is?
Can I change my order?
It is?
Can I change my order?
Sure.
What the is that
in a martini glass?
The salad.
A salad?
Daniel.
Yes?
Who put the salad
in a martini glass?
Is there a doctor
in the house?
How many glasses?
There's trays in the corner
there that they take.
Oh, my God.
You are kidding me.
,.
Who's doing all this?
Oh, my good God.
Oh, my good God.
Um, Gordon,
if you continue like that,
Jesus Christ
actually gonna appear.
I hope so,
'cause I think
that's what's needed
right now.
Dressing a salad
takes seconds.
Tell me
what's wrong with that.
They get soggy,
and it's nasty.
Thank you.
Turn round
and tell the owner.
It's soggy
and it's nasty.
It doesn't mean
that it's really bad
because he's never seen
something like this before.
I want you to dress
this salad in a bowl.
Okay.
Okay?
Even though he was
just planning on observing,
Chef Ramsay
can't control himself
Chef Ramsay
can't control himself
and institutes
his first change.
We've got fresh salads
dressed to order
and in a bowl--
Well done.
Excellent.
Yeah.
But Dr. Morris...
Make sure it is warm.
Is still the woman
in charge...
Micromanaging whenever
and wherever possible.
Is that warm?
This is not Jamaican.
There's no taste.
You don't like this?
Okay.
They didn't like this.
The two old people
right here.
The two old people
right here.
Dr. Morris
doesn't really like to hear
a lot of complaints
about the food.
She does what she knows
and wants to do.
What is that there?
Chicken breasts.
Daniel?
Yes?
When was that cooked?
That was cooked
yesterday.
Doctor?
Yes?
I can't believe
you're doing this.
That was cooked
last night.
It looks
like a giraffe's tongue.
It looks
like a giraffe's tongue.
Okay.
Makes me feel validated,
I guess,
that the points
that I've been making for months
are the points
that he's making now.
Do you have
a dog at home?
Don't feed them that.
Keone, just
come over here.
Okay.
Now, Keone,
he's really
getting me very upset.
Suppose I punch him out?
Because--
let me finish.
He's right, mom.
Let me finish, Keone.
Time-out, mom.
Keone,
please be quiet.
First of all, he want us
to cook everything fresh.
Why can't you do that?
You can't!
Why can't you do that?
You can't!
Yes, you can.
Jamaican food cannot
be cooked fresh every day.
Do you understand that?
Mom,
we'll finish this later.
What is that there?
Oh, my God.
You are kidding me.
Bags everywhere.
Almighty.
Oh, please.
What's that
in the microwave?
Rice.
And when was that cooked?
And when was that cooked?
Four days ago?
When I first worked here,
I was like, "Oh, no, really?
Bags? Come on."
What's the addiction
to bags?
Is it a medical thing,
like donating blood
in bags, or...?
Everything you got
is, like, in bags.
Where do you want
to put it then?
If you're
now gonna tell me
that rice stays better
in a bag inside the steamer,
madam, I'm really sorry,
but you've lost the plot.
I don't like
when you disrespect me.
So if you can tell me
So if you can tell me
Where you think
I've disrespected you.
You told me
that I was crazy upstairs.
I'll tell you why.
The practices and how
you're running a restaurant
is packed
with stupidity.
I didn't say
that you are demented.
Didn't say anything
like that at all.
No, you specifically
say like this.
That's what you
say to me.
Right, do you hear
what I've said?
Let me finish.
If I say that to you,
how would you feel?
I'm not a delicate,
dainty flower that's gonna
take everything
you say personally.
But let me tell you
something.
The practices
are ludicrous.
Can I just
show you something?
Can I just
show you something?
Ready?
No answer.
Just--just feel that.
It's frozen.
It can be--well, okay.
Okay, I'm gonna argue.
It should
not be frozen.
Okay, well,
it is frozen.
No, no, no...
Now, don't tell me...
Okay, let me--
no, I've got to finish
my sentence.
Frozen solid, disgusting,
overcooked chicken.
You're resisting it.
That's fine.
No, I'm trying to say
it should not be frozen
if they did it yesterday.
Right, I understand.
But I've just
told you it is.
Right now,
you're running
Right now,
you're running
a hospital kitchen
full of bags.
That.
I'm out of here.
He may say I'm crazy,
but certain things he says
about Jamaican food,
I disagree with him.
I'm not crazy.
I think the doctor
needs a doctor.
Who put the salad
in a martini glass?
After a very revealing
dinner service...
You're running
a hospital kitchen
full of bags.
Chef Ramsay knows
that Kingston Cafe
Will never overcome
its problems
unless Dr. Morris realizes
she is causing the sickness,
not the cure.
So mission number one
this morning
is a quick visit
the doctor's office,
located right next door
the the restaurant.
Good morning.
Oh, good morning.
Do you mind if I come around?
Come on in.
Do you mind if I come around?
Come on in.
when Chef Ramsay
came to my office,
I was surprised,
because I did not expect
him to come back.
Okay.
You're so smart.
But you're unaware
of the dramatic change
that is needed
to reposition
this business.
Why are you
so stubborn?
I'm not stubborn.
The practices
you thought were correct
last night
are backwards.
You're in denial.
Well, um,
I'm not in denial,
Well, um,
I'm not in denial,
because...I'm not
in denial.
I'm not here
to fight you.
I'm here to help you.
Okay...
Just help me understand
where you are financially.
What have you put
into that restaurant
in the last three years?
Probably over $300,000.
You know, I've just
been using my credit card.
I borrowed money
to just--
to maintain
the restaurant.
So how much longer
can you continue
along these lines?
Probably a month.
But that doesn't mean
I'm gonna quit.
Well, you may not
have a choice.
Well, you may not
have a choice.
Does your team,
does your son,
does your management
understand?
My son doesn't tell you
the honest truth.
My son,
he's only telling you
what he thinks
you want to hear.
Well, I appreciate
you telling me.
He doesn't tell you
that he's not dependable
and doesn't show up.
Really?
No, he doesn't.
You don't understand.
Well, I won't understand
unless you tell me.
You don't understand
what I'm going through.
You ask him
to do anything,
he argues.
If I say "A,"
he argues about "B."
Do you know
how I'm hurt
that I have my kids
who I have sacrificed
my life for,
who I have sacrificed
my life for,
and...
They don't
follow through on things
that they need to do,
and I have to be
doing everything?
Well, this is
a huge amount of pressure
on one pair
of shoulders.
Isn't Keone
worried about you
in terms of...
I don't think he does.
I think the servers
worry about me
more than my son does.
And you know,
it hurts me
because my mom died
when I was ten.
because my mom died
when I was ten.
And I didn't have a mom
when I grew up.
And I just grew up
and be determined
to be somebody
when I grew up.
And you are.
You did it,
and you accomplished it.
Former Olympian,
radiologist, doctor.
Come on.
Don't let the negativity
in the restaurant
destroy
your self-esteem.
destroy
your self-esteem.
No wonder
you're agitated.
No wonder
you're deeply concerned.
The pressure on
your shoulders is ridiculous.
And you've done everything
before this restaurant
right in your life.
You've got every right
to continue
with that self-esteem.
And you're
not gonna be dragged down
by that restaurant.
This may be the first time
in your life, doctor,
that you need help,
and I'm here
to do that for you, okay?
and I'm here
to do that for you, okay?
I appreciate that.
Let's not clash.
I'm here to help.
Okay.
Okay?
I appreciate that.
Good.
And I'm sorry.
I appreciate
your honesty.
And don't be sorry.
Come on. Come here.
Come here.
Come on.
I really feel like
I can trust him now,
and that really means
a lot to me.
'Cause I'm not used to...
asking for help.
Una's in pain.
She's desperate,
and she's got
so much riding
on her shoulders.
The big question for me is,
how committed is her son
to helping his mum?
Keone?
Yeah?
Want to get
straight to the point.
What do you want
out of this restaurant?
And how much
are you committed
to helping it
turn around?
If you would have met me
when the restaurant
first opened,
it would have been
a completely different vibe.
In what way?
In what way?
I mean, like, I was really
passionate about this thing.
I really was.
I was like, "Look, Mom,
this is a viable business,"
and I pushed so hard
for it,
and I wanted her to see
that I was right,
but she doesn't want
to approach the business
in a way
that'll make it work.
You seem to be in competition
with your mother.
It's...It's the nature
of our relationship.
Are you aware
of the financial mess
that your mother's in?
She won't tell me.
This place
is days away
from closing.
She has horrendous
credit card bills.
She has horrendous
credit card bills.
Right.
Her retirement's
in jeopardy.
And let me tell you
something.
The most important lady
in my life
is my mother.
Right.
And what she's
done for me
has been extraordinary.
Hasn't your mum
done more
that you could
ever imagine?
Absolutely.
And that's
coming from a lady
that had no mum.
So drop the bravado
and focus
on your family,
because if this restaurant
goes down,
you're going down
with it.
Got it?
Got it?
All right.
Thank you.
He's definitely right,
And I know
that she needs help.
Love my mother to death,
and I'm not leaving,
you know,
her to handle this
by herself.
After important
breakthrough conversations
with Una and Keone...
Oh, my gosh.
Chef Ramsay looks
To energize the restaurant
and improve the quality
of the food.
So tonight's dinner service
will feature
a barbecue on the patio
with Keone at the helm.
That's what
you'll be wearing later.
Don't dirty it.
All right.
I want everyone
in the neighborhood
I want everyone
in the neighborhood
lifting their windows
up and, "Mmm!
"Wow.
Where's that smell
coming from?"
By running a delicious
barbecue outside,
Chef Ramsay wants Una
to realize
the merits of serving
Jamaican food
that is not only
completely fresh,
but rich in flavor.
So the restaurant's
running in the restaurant,
and the barbecue's
taking place on the patio.
Any questions?
Okay, jump in.
Have a little taste.
Wow, that is amazing,
It smells good out here.
The chicken is good.
That means a lot
coming from you.
I like the chicken.
It's different,
but it was good.
It's different,
but it was good.
I would give him
a "B"-plus.
But I'm worried
because people come in
like the other one also,
so you don't want
to change too much.
Okay, excited?
Yep.
Yes?
Good, let's go,
'cause we're open
in half an hour.
Coming up...
Will the new barbecue
be the answer
to Kingston Cafe's
problems?
Will the kitchen survive
dinner service?
I so want you
to succeed!
Not serving food
like that you don't!
And can a mother and son
find a way
to work together?
You like to argue too much.
This isn't an argument.
You like to argue too much.
This isn't an argument.
These questions all
get answered...
Oh, gosh.
When Kitchen Nightmares
continues.
As the doors open for dinner,
customers are offered the
regular menu in the dining room.
All right.
Or the special barbecue menu
served on the patio.
At any time
you can just go up
and start
serving yourself.
Roasted corn
with chili lime butter.
The colors and the smells,
everything was vibrant
and exciting.
That looks so good.
It's pretty phenomenal.
It's a really good
idea, though.
While Keone oversees
the barbecue,
Which is already
generating excitement...
I need shrimp.
They're defrosting right now.
Head chef Daniel
and the kitchen staff
Head chef Daniel
and the kitchen staff
Are unfortunately stuck
in their same old habits.
What in the
is that?
Cups and bags,
cups and bags.
I thought the only thing that
went in bags were bodies.
I hate those bags.
Uh!
Ugh, gross.
So where's the fresh
rice for tonight?
We're using the same rice
that we made yesterday.
The doctor's call.
Oh, no.
I'm extremely frustrated.
I wanted to make
fresh beans and rice today.
It was not the decision
Dr. Morris wanted to make.
Got no fresh
rice on there.
Apparently,
doctor's orders are
Apparently,
doctor's orders are
use the old rice
in the bag.
I'm sorry.
Ohh!
I hope they get
our food out soon.
In spite of the frequent use
of the microwave...
Guys, it's been
20 minutes
on and order
of ruddie shrimp.
We're just waiting
for it.
The kitchen struggles
To get food out
to their customers.
I could have
grown a beard
by the time they
bring my meal.
In the dining room,
the atmosphere
was a little, like, down
where the food
kept taking so long.
The people just weren't
generally happy.
Whereas when
I poked my head outside
to the patio
people were laughing,
they were having fun.
people were laughing,
they were having fun.
It was almost like two
different restaurants tonight.
That is good.
That was
really good chicken.
Keone, great news.
Look how popular
the barbecue's going.
Right.
And that smell.
Mmm! Nice.
Makes you feel like you're
back in Jamaica, huh?
From Jamaica
to depressing.
After what seemed
like an eternity,
customers in the dining room
are finally
receiving their food.
Um, this is...
Ah.
But it doesn't appear
to be worth the wait.
Overcooked?
Overcooked?
Okay, I'll let them
know right now.
What's wrong with that?
They said it's
too dry and overcooked.
It's just gone out.
Daniel?
What?
She just wants to try
something else.
Recommend the barbecue.
We got a stunning piece
of salmon out there
cooked perfectly.
go get it quickly.
Dry and overcooked?
Is that still--
is that
the frozen stuff?
Yes, that's
the frozen stuff.
Rubbery.
She's absolutely right.
Thoroughly frustrated,
Chef Ramsay
jumps into action
and puts together
an entree of barbecue salmon.
Let's hope she enjoys.
Can't believe
we're serving barbecued food
Can't believe
we're serving barbecued food
in the dining room.
Here we are.
Chef Ramsay
plated it for you.
Oh, my God.
There you are.
Thank you.
You're welcome.
Oh, my God.
That's so good.
Excuse me, how is that?
Great.
Is it great?
It's the barbecue?
Oh, my God.
Next time, patio.
Yeah.
Enjoy.
Una?
Please?
The smell.
Fresh barbecue.
And the buzz out here
is wonderful.
it's beautiful.
it's beautiful.
I really appreciate it.
Good.
Thank you.
Change is not easy,
you know.
But I was really impressed
with how many people
enjoyed the barbecue tonight,
so I'm willing
to allow him to
tell me
how I can make it better.
Okay.
Tonight was a tale
of two restaurants.
Una, let's hear
from the boss.
Everybody
out in the patio
were very pleased.
Inside,
that was different.
Inside, everything was bad.
Inside, everything was bad.
Yeah, you're right.
We did confirm
the barbecue worked.
Clearly.
Tonight,
we're adding something,
but we might have
to take something away,
because
it's been bugging me
from the first minute
I walked in here.
Hang on a second,
yes?
Irritating.
Bloody hell.
What is it?
Does anybody know?
What could it be?
What the
is going on?
Oh, gosh.
Fed up with the amount of food
that is being reheated...
Oh, my God.
You are kidding me.
Chef Ramsay...
I have to take
something away.
Hang on a second,
dear.
Is determined
to get rid
of this damaging practice.
There's
more plastic here
than in Beverly Hills.
Say good-bye
to your bags.
Say good-bye
to your bags.
Looking at all that food,
the first thing
that comes to me was dollars.
Una?
Yes?
I want you
to succeed.
Tonight,
it stops.
We get rid
of the bags,
we have
a simple practice
of cooking
raw ingredients
on the day
and serving them.
Trust me.
If we don't make
major changes
If we don't make
major changes
on relaunching
this restaurant,
we don't stand
a hope in hell.
Good night.
See you
in the morning.
Good night..
It was kind of hard
to take.
I think it's really
gonna work out, Dr. Morris.
but he wants me to trust him,
so I'm gonna do that.
With Dr. Morris
seemingly onboard,
Chef Ramsay and his team
spend the next
nine overnight hours
spend the next
nine overnight hours
bringing
the Caribbean spirit
into Kingston Cafe.
Good morning.
Good morning.
Here,
on this very patio,
we had a taste
of success, right?
Yep.
Now the idea is to
get that success
in through there.
Ready?
Yeah.
Let's go.
In we go,
straight through.
Oh, my gosh!
Whoa!
Oh, my gosh!
Jump in, jump in, jump in.
Wow.
holy Toledo.
Will you look at that?
Una, how do you feel?
Una, how do you feel?
This is fantastic.
Chef Ramsay transformed
this entire room
into the Caribbean.
Let's start
with the Caribbean blue.
We removed the artwork
from the walls
and got that cabana effect,
that Caribbean feel, yes?
Oh, my God.
I feel like I'm at the beach.
All I need now is
a nice cocktail in my hand,
and it would
be a great day.
Oh, my God.
Una, if you say "Oh, my God"
any more times,
trust me,
he will appear.
That's the first thing
you said to me when I arrived.
Good God!
If you continue
like that,
If you continue
like that,
Jesus Christ
actually gonna appear.
Oh, my God.
Have a look at the tabletops.
Gone is that white linen.
It's a casual, exciting,
fun, inviting dining room.
We've got some really
nice woven steel placemats
and beautiful China.
And look what was
on every table.
Yoo-hoo!
It's Jamaican jerk sauce.
That's brilliant.
Oh, I'm so happy.
Wow, good.
I know it.
Oh, thank you.
I know it.
Oh, thank you.
It's pretty phenomenal.
Completely happy
for my mother.
That's the biggest thing.
Along with the new decor,
Chef Ramsay
has has replaced
the tasteless,
uninspiring old menu
and in its place
a tasty, fresh menu
that celebrates
Caribbean cuisine.
Please take a look
at the Kingston Cafe.
New dishes.
That is so beautiful.
Just have a look at the vibrant
colors, first off.
Yes. It's real beautiful.
More importantly, it's fresh.
More importantly, it's fresh.
"A taste of Jamaican platter,"
so everything on there
you could wish for
in a Jamaican restaurant,
yeah?
The patties are phenomenal.
The Kingston special barbecue,
that'll be done from outside.
Barbecue chicken, kingfish,
and a tamarind marinated
skirt steak.
That's beautiful.
It looks good, right?
Yeah.
So you can look good...
Because we have
a little fun
with these!
Beautiful!
Yes!
Yes? Look at that.
Oh!
Oh!
And Matt...
When you sweat in black,
we won't see it!
Thank you!
Yes?
Yes.
Now hold that.
Pass them along.
Your name's in there.
This shirt's definitely
a more casual feel
Than the white shirt and tie,
and I really think
this has gotta go.
Start tasting.
That fish is perfect.
Uh-huh.
It really is.
This is the best
Jamaican food I've ever had.
This is actually probably
the best food full stop
I've ever had.
I love it.
Mmm, mmm, mmm.
Chef Ramsay has opened
Chef Ramsay has opened
so many avenues for me
that I could never, ever
repay him for his kindness.
One more little surprise.
Come through.
When I first arrived,
driving by,
I missed the place.
It wasn't clear enough.
Time to make a statement
to Pasadena.
Ready?
Oh!
Yeah!
Look at that!
Wow! You can see it
from miles away.
Yes, that's true.
Okay?
Okay?
Oh, dear, oh, dear.
seeing a new sign
that was so visible
and colorful.
Thank you.
I appreciate it
so much.
Now there's no way that anybody
cannot see the sign.
Let's make this service...
An amazing service, yes?
With Chef Ramsay's vision
complete,
it's time to relaunch
this Pasadena restaurant.
How are you guys
today?
Good.
Welcome to the new
and improved Kingston Cafe.
As you can see,
we've got the new menus down.
As you can see,
we've got the new menus down.
I'll go with the jerk
chicken, the barbecue.
We're gonna do
a taste of Jamaica.
Here we go.
All right, you guys,
we got a tasty Jamaican platter,
barbecued jerk chicken,
barbecued
tamarind skirt steak.
May I have some
chips, please?
Only minutes into
dinner service...
Imani,
appetizer platter.
Appetizers are leaving
the kitchen at a steady pace.
Tuna ceviche
and lobster fritters
are gonna come.
it's really good.
And more importantly,
customers are thrilled
with what they are receiving.
That is so good,
isn't it?
But the real pressure's
about to hit.
But the real pressure's
about to hit.
Getting backed up
on tickets.
,.
Head chef Daniel is already
a little flustered.
Come on, guys.
K-13.
K-13?
They already got
their food.
K-13 already got their food.
Oh, no!
K-13 has already
had their food.
Why are we sending food
twice?
Who's organizing this?
It is me.
I need one person
to start taking control.
Yes, Chef.
I beg you.
What table's going
next, please?
Platters for P-4.
So P-4. Good.
Let's all sing
off the same page...
Yes.
Let's all sing
off the same page...
Yes.
And we send P-4 together.
I was mixing up some orders,
sending things
to the wrong tables,
and that's unexcusable.
Let's do
the red snapper.
I've got that.
Here.
You have the red snapper?
Oh, no!
It's black as hell!
Why?
It overcooked.
Sorry, chef.
No, no, look at me!
Just tell me why
so I can help you.
I so want you to succeed.
So do I, Chef.
Not serving food like that,
you don't!
It's relaunch night
at the Kingston Cafe.
And after a promising start,
Oh, no!
Head chef Daniel
has lost his composure...
,.
And his standards.
It's black as hell!
Things just weren't going
the way we thought they would.
It overcooked.
And you gave it
to the girl to send!
Let me redo it.
That table over there--
they were seated after us,
and they've already eaten.
and they've already eaten.
The food wasn't coming out
on time,
and it made us look bad.
It was going downhill fast.
Guys, I'm sorry
about this, guys.
I can assure you,
it's comin' out.
okay, Keone, what about
the people who've been here
for an hour?
Mom, what can we do?
Just two seconds. Look.
Two seconds. Come here.
I need someone
gettin' a grip of this now
and waking
them up,
'cause we're making
ourselves look stupid.
Dan's gotta step up
to the plate,
and you need to get them
together a little bit.
Running 'em around, yeah?
Yeah, we're sinking
and we're falling behind.
All right...
Dan, please, just make sure
that anything
Dan, please, just make sure
that anything
that you're doing you're doing
two of or three of,
because we're falling behind.
Keone's your man,
your liaison,
off the same page.
yes, chef.
This is what I need
you guys to start doing.
Get bowls of chips,
and we're gonna start
giving them to the tables
so they can munch on 'em
while they're waiting
on the food, okay?
thank you, thank you.
Everybody gets chips.
There's a little chips
to hold you over.
This is really good.
Mmm!
Hey, guys, there's also
dessert that's floating around.
Okay, so make somebody
else do it.
Mom, mom...
Give me the ticket--i'll take
it back and get it done.
No, mom, no.
No, mom, no.
You're not knowing
what's going on, mom.
Hmph.
I definitely want my mom
to understand
I can make this thing work.
Walk around.
Talk to the guests.
You're more important that way.
No, you can, mom.
I can't talk to them
because there's no food.
Keone, I don't want
to argue with you.
You like to argue
too much.
This isn't an argument.
Okay, what number
is this--K-7?
Mom, mom, mom.
Stand away from this area.
You can't help, mom,
not right now.
I need two seconds
with you--please.
You've got to let him do it.
You've got to let Keone
do it.
He's trying, you know,
he's showing that level
of commitment.
he's showing that level
of commitment.
Let him do it.
Schmooze the dining room, okay?
30 seconds, bobbing around
each little table.
Okay? Let him do it.
Let him find his voice.
I just wanna finish
this order right here, guys.
It's going too slow, Dan.
I understand that.
You can put more shrimp
in there than that, right?
No, I can't.
You can at least
fit one more in there.
This is almost an hour
on this ticket.
There ya go.
Keone's leadership
Has helped stabilize
the kitchen...
Can you work on
four beef patties
and two jerk wings?
Allowing customers
to finally get a taste
of the new Kingston Cafe.
Oh! Oh, that looks amazing!
Wow.
It's beautiful.
I have the prettiest plate.
I have the prettiest plate.
I need another
coconut rum shrimp.
Finally.
I would definitely
come back just for this.
We just need
to finish this.
How is everybody doing?
We love it.
We're enjoying
just the ambiance.
Good.
I really appreciate that.
I guarantee to you
we're gonna be so much
faster and better, okay?
The fact that
I've opened up
and is committed
to keep his menu...
That's a big thing for me.
Mmm!
Well, let me tell you,
I grew up on patties
Well, let me tell you,
I grew up on patties
in Jamaica in Kingston.
That squash Patty
was absolutely amazing.
It took me back
to my childhood days.
Really?
Yes!
Thank you, guys.
Thank you.
All right, guys.
Dinner service is over.
Okay. What a night, yeah?
But we had a buzz
out there on the patio
and a buzz
in the dining room, right?
The customers clearly
love the food.
That's good. Clearly,
we did have other problems.
But there was one person
that did step up
and helped in a big way
to turn things around.
and helped in a big way
to turn things around.
Keone.
Keone.
Thank you.
You're welcome.
Good job!
tonight, Keone really
stepped up to the plate.
I'm so proud of him.
He did a fantastic job.
To all of you...
Cook your hearts out...
And serve with a smile.
Good luck.
Thank you, chef.
Una, can I have just
a little word with you
through there, yeah?
thank you.
It's been a gigantic
step forward,
It's been a gigantic
step forward,
and we are only
gonna get better.
Now, Keone...
He proved he's capable.
Oh, I know he is.
Very intelligent
young man.
I know, but you have
a tough decision.
If you're gonna make him
part of the business,
then commit
to doing that.
Either you make him feel like
a partner in the business
or you let him go,
you cut the apron strings.
One or the other,
okay?
Okay.
Your decision.
Now, there's one more thing.
Do you fancy a race?
Oh, you wanna run?
Yeah!
Okay, come.
No, I'm joking,
I'm joking, I'm joking.
Oh, no.
God bless you!
Initially,
I didn't like Chef Ramsay.
I'm telling you--
you're trying
to lecture me--
no. let me finish.
But now I realize
that he has a wonderful heart.
He's gonna be so proud of us
when he comes back.
What a week.
My goodness me.
I only hope that this
Olympian, doctor, mother
can now add
successful restaurateur
can now add
successful restaurateur
to her resume.
Why?
Because she deserves it.
Big-time.
Let me finish!
Let...Me...Finish!
Shortly after
Chef Ramsay's departure,
Una decided
to encourage Keone
to concentrate
on his education
and step back
from the restaurant.
You know,
I'll always love you.
Don't care, you and I
fight and I...
You know?
Of course.
Una, however,
is more dedicated than ever.
Una, however,
is more dedicated than ever.
She is committed
to cooking fresh,
collaborating with her staff,
and maintaining the standards
Chef Ramsay put in place.
Please enjoy.
As long as I follow
what Coach Ramsay
explained to me
what we need to do...
It has to look good
and has to taste good.
The future of Kingston Cafe
looks great.
Chef Ramsay
is in Pasadena, California,
to help a struggling
Jamaican restaurant.
That is disgusting crap.
It's an insult to Jamaica.
Proud owner, Dr. Una Morris,
runs her restaurant
with an iron fist...
I'm coming in,
because I don't like
what's going on.
Micromanaging every detail.
This cannot
be like this.
Are you working
on this?
Get it out now.
On top of that,
Her practices
are completely bizarre.
You're running
a hospital kitchen
You're running
a hospital kitchen
full of bags.
And she listens to no one,
Not even her son.
I've been telling you
since day one.
Jamaican food cannot
be cooked fresh every day.
Chef Ramsay is
in for a battle...
Let me finish.
Let me finish
my sentence first.
That might be impossible to win.
I wouldn't walk
into your hospital
and attempt
to tell you your job.
I am telling you.
Gordon tries to give the doctor
a prescription
for success.
I'm here to help you.
No, you don't understand
what I'm going through.
But she might just be
too stubborn to accept it.
But she might just be
too stubborn to accept it.
You're in denial.
I'm not in denial.
Tonight, on Kitchen Nightmares.
Pasadena, California,
home to the Kingston Cafe,
home to the Kingston Cafe,
an authentic
Jamaican restaurant
owned by Dr. Una Morris,
who not only
is a practicing radiologist,
but is a three-time Olympian.
all my life
I was able to accomplish
the things
I really wanted to do.
And so I started
the restaurant
because I really
enjoy cooking,
and there were no other
Jamaican restaurants around.
One negril jam steak,
medium rare.
you know, my son is the manager,
but we don't necessarily
see things eye to eye.
Keone,
please be quiet.
I'm talking.
I'm talking.
She doesn't really listen
to my suggestions,
and I've gotten
to a point where
I can't deal with this.
Everything has to be
cooked to order.
I know.
You can't cook
everything to order.
Impossible.
Not here.
She micromanages.
She's focusing
on small details
like tablecloths
being an inch off.
It's not even.
See, one side
over there
is longer
than the other.
But the biggest focus
Should be why don't we have
any more customers?
I still see dust.
All of these
have to change.
See, you have
to set standard.
See, you have
to set standard.
If you don't
set standard,
how you expect
something to run well?
These knife and forks
are unacceptable.
I don't like
how some of these look.
You see?
Sorry, Dr. Morris.
Everyone gets a bit nervous
When she's around,
even myself.
Dan?
Yes.
They need
their food now.
There are four people
out there
haven't even gotten
their second yet.
Lots of cooks
come in and out.
They're there for one day,
then you never
see them again.
Remember the salt is one
of the most important things.
Not everybody
can cook Jamaican food.
We can't sell this.
I don't like
how it tastes at all.
I don't like
how it tastes at all.
It's kind of hard for someone
to expect you to do a job,
and then they keep
stepping in
and not allowing
you to do it.
Mom, mom,
you gotta let him work.
It's not gonna--
when she's in the kitchen,
it slows things down.
This cannot be like this.
The plantain is hanging
over the edges.
It creates a conflict
when getting plates out,
and then we have to deal
with the customers
who are not happy.
Sorry about the wait.
The restaurant's drowning,
and we're all
going down with it.
We don't get no customers.
You'd be lucky if you get
five tables in all day.
You'd be lucky if you get
five tables in all day.
I know, it's bad,
isn't it?
If it doesn't
change soon,
it's gonna die.
I cannot sleep
because
I have so much debt.
And my money for my retirement
is almost dried up.
Keone convinced me
that Gordon Ramsay
would help the restaurant.
Something has to be done.
Chef Ramsay's
my last resort.
After a phone call
early this morning,
Chef Ramsay decides
to make a detour
before heading
to the restaurant.
How are you, sir?
I'm all right.
Good to see you.
Dr. Morris' son, Keone,
has requested a meeting,
and Chef Ramsay
has obliged.
How's it going?
Um, difficult times.
Really?
For sure.
Probably doing
about 30%
of what we were doing
over the summer.
Wow.
What's the number one
problem, Keone,
in the restaurant?
what is it?
I would say
my mother's management.
Really?
She's very much
a micromanager
and likes to rule
with an iron fist.
and likes to rule
with an iron fist.
If I implement something,
she would get angry,
and she would want
to implement
her version of a way
of doing things.
Oh, dear,
that's mixed messages,
and more importantly,
how confusing for
not just the customers,
but for the team?
Exactly. Like, you have
to realize, like,
she came from Jamaica
essentially by herself.
She's a physician
in radiology.
Okay, fantastic.
She's been
to the Olympics.
Olympics?
Yes.
That is
one disciplined woman.
Right?
So she's tough.
Yeah, absolutely.
How tough on a scale
of one to ten?
35.
Oh, jeez.
Yeah.
My mom,
what she says goes,
My mom,
what she says goes,
and it definitely does
have its strain
on the business.
It looks like a...
A residence.
I would have driven
right by it.
Hey, Mom?
That's too small.
That is too small.
You can't ser--
okay, I'll get
another one.
Let's go, let's go.
Here, mom,
can I take over in here?
No, no, no,
I'm fine, I'm fine.
Hello.
How are you?
Good.
Nice to see you.
Just one?
Can hardly recognize
it's a restaurant out there.
It looks like a house
from the outside.
It doesn't look
like a restaurant
it's very homey.
it's very homey.
Where are we going?
We're going
to the main dining room.
Okay, main dining room,
right.
It's a strange entrance.
Hello.
Dr. Morris?
How are you?
I'm really blessed
seeing you.
I'm sorry, I didn't
catch your name.
My name is Una,
but everybody
is calling me Dr. Morris.
Wow. Okay.
Doctor, good to see you.
What's that in there?
that's curried goat.
Excellent.
Who made that?
The chef, under
the supervision of me.
Wow, and are you always
in the kitchen or...?
I do everything
just to make sure
everything runs okay.
Right.
Who's the head chef?
That would be me.
That would be me.
Young man,
good to see you.
And first name is?
Daniel.
The menu
was designed by?
Oh, you do the menu?
Yes.
Good to meet you all.
Can't wait
to taste it.
Thank you.
And here's the lunch menu.
Excellent.
Thank you very much.
And your server
will be right with you.
Thank you.
Wow.
Bizarre menu.
Looks like something out
of an office filing cabinet.
Hi, there.
How are you doing?
Starving.
How are you?
I'm very well, thank you.
I'm Matthew.
I'm very well, thank you.
I'm Matthew.
Great accent.
Thank you.
How long
have you been here?
Almost two years.
I met Dr. Morris.
Dr. Morris can be a little
overbearing sometimes.
It's just the way
she wants everything
to be perfect.
Why do we have
to call her "doctor"?
Uh, that's just...
She's Dr. Morris.
But even
in a restaurant?
Yes. The doctor's
office is next door.
Literally next door?
Literally next door.
What a headache.
Oh, believe me.
I think she's really
taken on too much.
I personally think
she's slowly but surely
running herself
into an early grave.
We have salad that
need to take out now.
It's for Matt's table.
It doesn't matter.
It's for Matt's table.
It doesn't matter.
It needs
to be taken out.
No, we're taking it
right now.
So I'll go
for the Jamaican patties.
One veg and one beef.
Mm-hmm. Mm-hmm.
Got to, got to,
got to have the hot flashes.
Okay, sir.
Which is
your jerk chicken, right?
That's
our signature dish, yes.
It looks like you're
having some hot flashes.
You all right?
Yeah.
It's hot in here.
Is it?
Yeah.
Plus it's wearing
this get-up as well.
I feel like I'm
at a funeral sometimes
when I come to work.
Wow.
Wow, wow, wow, wow, wow.
"Famous jerk chicken
marinated in secret jerk sauce."
What's the secret
behind it?
The owner of the restaurant
makes the sauce.
The owner of the restaurant
makes the sauce.
Really?
The owner pretty much
does everything.
I'm not even sure
the cooks
even make the sauce.
seriously.
The chef doesn't even know
the secret behind the sauce?
No.
Uh...
Ooh la la.
I've just spotted,
mind you,
$20.
that can't be right.
Well, it must be
a phenomenal oxtail
at $20.
Yeah, it's good.
Let's have that
as well.
Okay.
Excellent.
Not stop sweating
and relax.
Okay, let's see
what we got, guys.
Two Jamaican patties,
one beef, one veggie,
one beef, one veggie,
jerk chicken
and one oxtail.
Okay. Let's go, you guys.
We need to get the Jamaican
patties first, please.
Yes, Dr. Morris.
Everything's soulless.
It's...
It's lacking charm.
It's like eating
inside of a...
An office block.
Not good.
Tell them let's go.
They're going.
They can't go any faster.
Do we have
the jerk sauce?
Coming out right now.
Dan?
Yes, Dr. Morris.
We need
the next plate.
Are you working
on this?
Yes, Dr. Morris.
Okay.
Beef Patty.
Yep.
Beef Patty.
Yep.
With a little bit more
jerk sauce there.
And this is
the veggie Patty.
Okay, I'll leave you
to enjoy those.
Thank you.
Ah.
Absolutely gross.
That sauce is dreadful.
The pastry's raw.
Soggy pile of dough.
They'd kidnap me
If I served that
in Jamaica right now.
How are the patties?
Um, the sauce
is dreadful.
I don't
like it myself.
I don't
like it myself.
It's like a gloop.
Sad news about the Patty,
the pastry's undercooked.
It's hideous, hideous.
Let me get rid
of these for you.
And this one is?
The jerk chicken
"hot flash."
Is that
the same sauce?
Yes.
Take that away, please,
darling.
Take this away?
You got it.
Thank you.
Look at my rice.
It looks like a silicon implant.
Perfectly formed.
Ugh.
Guys, do not put any more
jerk sauce on his plate.
He hates it.
Ugh.
Nasty.
There's not an ounce
of seasoning there.
Cold.
Cold.
How's our signature dish?
Bland as.
Cold chicken,
disgusting
overcooked rice.
And when was
that chicken cooked?
I couldn't tell you
to be honest with you.
Go and ask the doctor,
because it's dry as hell.
Will do.
Thank you.
When was the chicken made,
Dr. Morris?
What?
He didn't like it?
No,
he said it was dry.
You know why?
Jerk chicken
is dry in Jamaica.
It's supposed
to be dry.
He doesn't eat
Jamaican food every day.
I eat it every day,
I eat it every day,
so I don't know what he knows
of jerk chicken.
This is our oxtail stew
and Lima beans.
Ugh. Cartilage
everywhere.
What a mess.
$20.
How was the, uh, oxtail?
Sadly,
nothing's been trimmed,
so it's full of fat.
Bland.
And the temperature,
I mean, everything
across the board here
was sort of
barely lukewarm.
Okay, let me get rid
of that for you.
What an embarrassment.
You're on the right side.
Exactly.
Okay.
Doctor.
I would like
a word with you.
I'm not afraid
of Chef Ramsay.
I'd like to talk
to you and Keone.
Even if he had horns,
I wouldn't be afraid of him.
Okay, I'm...
I'm embarrassed.
I walk in a dining room
that felt cold
and just flat.
When the food arrives,
soulless.
Everything was horrendous.
Everything was horrendous.
Barely lukewarm,
dry and tasteless.
It's an insult
to Jamaica.
The patties,
the actual pastry
on the side was raw.
As for the jerk sauce,
disgusting.
I'm gonna say this.
Um, from the get-go,
I always felt
that everything
should be fresh,
cooked to order.
Okay, Keone!
Keone?
Could you be quiet?
He's talking.
Okay, let's move on,
shall we?
I've got bigger issues.
I've got bigger issues.
Honestly,
"hot flashes"?
Isn't that
a symptom of menopause?
Not necessarily.
Not necessarily?
Depends on how
you perceive it.
Forget the strange name.
That dreadful jerk chicken,
dry?
Just a minute.
Let me set you straight.
Most jerk chicken
in Jamaica are dry.
That's right. Dry rub.
Let me finish.
I feel
that the jerk chicken
that we do
are more moist
that we do
are more moist
than the one
they do in Jamaica.
Right.
Now, let me tell you
something also.
Let me finish.
Let me finish
my sentence first.
Mostly dry I can accept.
Dry and inedible,
I can't.
I'm ready
for an argument.
'Cause I am
not gonna sit here
and kiss your ass
for trying to tell me
that is
a Jamaican jerk chicken.
I'm telling you--
you're trying to lecture me.
I'm not trying
to lecture you.
I wouldn't walk
into your hospital
and attempt
to tell you your job.
I am telling you.
I don't know
what kind of herb
I don't know
what kind of herb
from Jamaica
you've been smoking,
but that is
disgusting crap.
Coming up...
Why are you
so stubborn?
Chef Ramsay takes on
a doctor in denial.
I'm not in denial.
You don't understand
what I'm going through.
And a kitchen
That is ready
for emergency surgery.
What's the addiction
to bags?
Can Chef Ramsay
bring this patient
back to life?
I so want you to succeed!
Not serving food like that
you don't!
Or is Kingston Cafe
dead on arrival?
You've lost
the plot.
You've lost
the plot.
I'm not crazy.
I'm out of here.
That's coming up
on Kitchen Nightmares.
Chef Ramsay came
to this Jamaican restaurant
hoping to find food
rich in flavor.
But instead it was...
Bland as.
Not surprisingly,
He had a heated discussion
with the owner.
Most jerk chicken
in Jamaica are dry.
Let me tell you
something also.
Let me finish...
Let me finish my sentence first.
That is disgusting crap.
Still with a bad taste
in his mouth,
Chef Ramsay returns
to Kingston Cafe
to see how it operates
in a dinner service.
Where is the food,
um, served from?
Where is the food,
um, served from?
The window right there.
That's
the window there?
You're kidding me.
We try to work
with what we got.
Exactly.
Stuffed jerk,
coconut rum shrimp.
As the first orders
come into the kitchen...
Okay, let's go, you guys.
Let's go.
Kingston Cafe's
complimentary salads
Get sent out
to the diners.
First course,
comes with every meal.
The salad I ordered,
is it gonna be,
like, similar to this?
It's gonna be
a little similar.
It is?
Can I change my order?
It is?
Can I change my order?
Sure.
What the is that
in a martini glass?
The salad.
A salad?
Daniel.
Yes?
Who put the salad
in a martini glass?
Is there a doctor
in the house?
How many glasses?
There's trays in the corner
there that they take.
Oh, my God.
You are kidding me.
,.
Who's doing all this?
Oh, my good God.
Oh, my good God.
Um, Gordon,
if you continue like that,
Jesus Christ
actually gonna appear.
I hope so,
'cause I think
that's what's needed
right now.
Dressing a salad
takes seconds.
Tell me
what's wrong with that.
They get soggy,
and it's nasty.
Thank you.
Turn round
and tell the owner.
It's soggy
and it's nasty.
It doesn't mean
that it's really bad
because he's never seen
something like this before.
I want you to dress
this salad in a bowl.
Okay.
Okay?
Even though he was
just planning on observing,
Chef Ramsay
can't control himself
Chef Ramsay
can't control himself
and institutes
his first change.
We've got fresh salads
dressed to order
and in a bowl--
Well done.
Excellent.
Yeah.
But Dr. Morris...
Make sure it is warm.
Is still the woman
in charge...
Micromanaging whenever
and wherever possible.
Is that warm?
This is not Jamaican.
There's no taste.
You don't like this?
Okay.
They didn't like this.
The two old people
right here.
The two old people
right here.
Dr. Morris
doesn't really like to hear
a lot of complaints
about the food.
She does what she knows
and wants to do.
What is that there?
Chicken breasts.
Daniel?
Yes?
When was that cooked?
That was cooked
yesterday.
Doctor?
Yes?
I can't believe
you're doing this.
That was cooked
last night.
It looks
like a giraffe's tongue.
It looks
like a giraffe's tongue.
Okay.
Makes me feel validated,
I guess,
that the points
that I've been making for months
are the points
that he's making now.
Do you have
a dog at home?
Don't feed them that.
Keone, just
come over here.
Okay.
Now, Keone,
he's really
getting me very upset.
Suppose I punch him out?
Because--
let me finish.
He's right, mom.
Let me finish, Keone.
Time-out, mom.
Keone,
please be quiet.
First of all, he want us
to cook everything fresh.
Why can't you do that?
You can't!
Why can't you do that?
You can't!
Yes, you can.
Jamaican food cannot
be cooked fresh every day.
Do you understand that?
Mom,
we'll finish this later.
What is that there?
Oh, my God.
You are kidding me.
Bags everywhere.
Almighty.
Oh, please.
What's that
in the microwave?
Rice.
And when was that cooked?
And when was that cooked?
Four days ago?
When I first worked here,
I was like, "Oh, no, really?
Bags? Come on."
What's the addiction
to bags?
Is it a medical thing,
like donating blood
in bags, or...?
Everything you got
is, like, in bags.
Where do you want
to put it then?
If you're
now gonna tell me
that rice stays better
in a bag inside the steamer,
madam, I'm really sorry,
but you've lost the plot.
I don't like
when you disrespect me.
So if you can tell me
So if you can tell me
Where you think
I've disrespected you.
You told me
that I was crazy upstairs.
I'll tell you why.
The practices and how
you're running a restaurant
is packed
with stupidity.
I didn't say
that you are demented.
Didn't say anything
like that at all.
No, you specifically
say like this.
That's what you
say to me.
Right, do you hear
what I've said?
Let me finish.
If I say that to you,
how would you feel?
I'm not a delicate,
dainty flower that's gonna
take everything
you say personally.
But let me tell you
something.
The practices
are ludicrous.
Can I just
show you something?
Can I just
show you something?
Ready?
No answer.
Just--just feel that.
It's frozen.
It can be--well, okay.
Okay, I'm gonna argue.
It should
not be frozen.
Okay, well,
it is frozen.
No, no, no...
Now, don't tell me...
Okay, let me--
no, I've got to finish
my sentence.
Frozen solid, disgusting,
overcooked chicken.
You're resisting it.
That's fine.
No, I'm trying to say
it should not be frozen
if they did it yesterday.
Right, I understand.
But I've just
told you it is.
Right now,
you're running
Right now,
you're running
a hospital kitchen
full of bags.
That.
I'm out of here.
He may say I'm crazy,
but certain things he says
about Jamaican food,
I disagree with him.
I'm not crazy.
I think the doctor
needs a doctor.
Who put the salad
in a martini glass?
After a very revealing
dinner service...
You're running
a hospital kitchen
full of bags.
Chef Ramsay knows
that Kingston Cafe
Will never overcome
its problems
unless Dr. Morris realizes
she is causing the sickness,
not the cure.
So mission number one
this morning
is a quick visit
the doctor's office,
located right next door
the the restaurant.
Good morning.
Oh, good morning.
Do you mind if I come around?
Come on in.
Do you mind if I come around?
Come on in.
when Chef Ramsay
came to my office,
I was surprised,
because I did not expect
him to come back.
Okay.
You're so smart.
But you're unaware
of the dramatic change
that is needed
to reposition
this business.
Why are you
so stubborn?
I'm not stubborn.
The practices
you thought were correct
last night
are backwards.
You're in denial.
Well, um,
I'm not in denial,
Well, um,
I'm not in denial,
because...I'm not
in denial.
I'm not here
to fight you.
I'm here to help you.
Okay...
Just help me understand
where you are financially.
What have you put
into that restaurant
in the last three years?
Probably over $300,000.
You know, I've just
been using my credit card.
I borrowed money
to just--
to maintain
the restaurant.
So how much longer
can you continue
along these lines?
Probably a month.
But that doesn't mean
I'm gonna quit.
Well, you may not
have a choice.
Well, you may not
have a choice.
Does your team,
does your son,
does your management
understand?
My son doesn't tell you
the honest truth.
My son,
he's only telling you
what he thinks
you want to hear.
Well, I appreciate
you telling me.
He doesn't tell you
that he's not dependable
and doesn't show up.
Really?
No, he doesn't.
You don't understand.
Well, I won't understand
unless you tell me.
You don't understand
what I'm going through.
You ask him
to do anything,
he argues.
If I say "A,"
he argues about "B."
Do you know
how I'm hurt
that I have my kids
who I have sacrificed
my life for,
who I have sacrificed
my life for,
and...
They don't
follow through on things
that they need to do,
and I have to be
doing everything?
Well, this is
a huge amount of pressure
on one pair
of shoulders.
Isn't Keone
worried about you
in terms of...
I don't think he does.
I think the servers
worry about me
more than my son does.
And you know,
it hurts me
because my mom died
when I was ten.
because my mom died
when I was ten.
And I didn't have a mom
when I grew up.
And I just grew up
and be determined
to be somebody
when I grew up.
And you are.
You did it,
and you accomplished it.
Former Olympian,
radiologist, doctor.
Come on.
Don't let the negativity
in the restaurant
destroy
your self-esteem.
destroy
your self-esteem.
No wonder
you're agitated.
No wonder
you're deeply concerned.
The pressure on
your shoulders is ridiculous.
And you've done everything
before this restaurant
right in your life.
You've got every right
to continue
with that self-esteem.
And you're
not gonna be dragged down
by that restaurant.
This may be the first time
in your life, doctor,
that you need help,
and I'm here
to do that for you, okay?
and I'm here
to do that for you, okay?
I appreciate that.
Let's not clash.
I'm here to help.
Okay.
Okay?
I appreciate that.
Good.
And I'm sorry.
I appreciate
your honesty.
And don't be sorry.
Come on. Come here.
Come here.
Come on.
I really feel like
I can trust him now,
and that really means
a lot to me.
'Cause I'm not used to...
asking for help.
Una's in pain.
She's desperate,
and she's got
so much riding
on her shoulders.
The big question for me is,
how committed is her son
to helping his mum?
Keone?
Yeah?
Want to get
straight to the point.
What do you want
out of this restaurant?
And how much
are you committed
to helping it
turn around?
If you would have met me
when the restaurant
first opened,
it would have been
a completely different vibe.
In what way?
In what way?
I mean, like, I was really
passionate about this thing.
I really was.
I was like, "Look, Mom,
this is a viable business,"
and I pushed so hard
for it,
and I wanted her to see
that I was right,
but she doesn't want
to approach the business
in a way
that'll make it work.
You seem to be in competition
with your mother.
It's...It's the nature
of our relationship.
Are you aware
of the financial mess
that your mother's in?
She won't tell me.
This place
is days away
from closing.
She has horrendous
credit card bills.
She has horrendous
credit card bills.
Right.
Her retirement's
in jeopardy.
And let me tell you
something.
The most important lady
in my life
is my mother.
Right.
And what she's
done for me
has been extraordinary.
Hasn't your mum
done more
that you could
ever imagine?
Absolutely.
And that's
coming from a lady
that had no mum.
So drop the bravado
and focus
on your family,
because if this restaurant
goes down,
you're going down
with it.
Got it?
Got it?
All right.
Thank you.
He's definitely right,
And I know
that she needs help.
Love my mother to death,
and I'm not leaving,
you know,
her to handle this
by herself.
After important
breakthrough conversations
with Una and Keone...
Oh, my gosh.
Chef Ramsay looks
To energize the restaurant
and improve the quality
of the food.
So tonight's dinner service
will feature
a barbecue on the patio
with Keone at the helm.
That's what
you'll be wearing later.
Don't dirty it.
All right.
I want everyone
in the neighborhood
I want everyone
in the neighborhood
lifting their windows
up and, "Mmm!
"Wow.
Where's that smell
coming from?"
By running a delicious
barbecue outside,
Chef Ramsay wants Una
to realize
the merits of serving
Jamaican food
that is not only
completely fresh,
but rich in flavor.
So the restaurant's
running in the restaurant,
and the barbecue's
taking place on the patio.
Any questions?
Okay, jump in.
Have a little taste.
Wow, that is amazing,
It smells good out here.
The chicken is good.
That means a lot
coming from you.
I like the chicken.
It's different,
but it was good.
It's different,
but it was good.
I would give him
a "B"-plus.
But I'm worried
because people come in
like the other one also,
so you don't want
to change too much.
Okay, excited?
Yep.
Yes?
Good, let's go,
'cause we're open
in half an hour.
Coming up...
Will the new barbecue
be the answer
to Kingston Cafe's
problems?
Will the kitchen survive
dinner service?
I so want you
to succeed!
Not serving food
like that you don't!
And can a mother and son
find a way
to work together?
You like to argue too much.
This isn't an argument.
You like to argue too much.
This isn't an argument.
These questions all
get answered...
Oh, gosh.
When Kitchen Nightmares
continues.
As the doors open for dinner,
customers are offered the
regular menu in the dining room.
All right.
Or the special barbecue menu
served on the patio.
At any time
you can just go up
and start
serving yourself.
Roasted corn
with chili lime butter.
The colors and the smells,
everything was vibrant
and exciting.
That looks so good.
It's pretty phenomenal.
It's a really good
idea, though.
While Keone oversees
the barbecue,
Which is already
generating excitement...
I need shrimp.
They're defrosting right now.
Head chef Daniel
and the kitchen staff
Head chef Daniel
and the kitchen staff
Are unfortunately stuck
in their same old habits.
What in the
is that?
Cups and bags,
cups and bags.
I thought the only thing that
went in bags were bodies.
I hate those bags.
Uh!
Ugh, gross.
So where's the fresh
rice for tonight?
We're using the same rice
that we made yesterday.
The doctor's call.
Oh, no.
I'm extremely frustrated.
I wanted to make
fresh beans and rice today.
It was not the decision
Dr. Morris wanted to make.
Got no fresh
rice on there.
Apparently,
doctor's orders are
Apparently,
doctor's orders are
use the old rice
in the bag.
I'm sorry.
Ohh!
I hope they get
our food out soon.
In spite of the frequent use
of the microwave...
Guys, it's been
20 minutes
on and order
of ruddie shrimp.
We're just waiting
for it.
The kitchen struggles
To get food out
to their customers.
I could have
grown a beard
by the time they
bring my meal.
In the dining room,
the atmosphere
was a little, like, down
where the food
kept taking so long.
The people just weren't
generally happy.
Whereas when
I poked my head outside
to the patio
people were laughing,
they were having fun.
people were laughing,
they were having fun.
It was almost like two
different restaurants tonight.
That is good.
That was
really good chicken.
Keone, great news.
Look how popular
the barbecue's going.
Right.
And that smell.
Mmm! Nice.
Makes you feel like you're
back in Jamaica, huh?
From Jamaica
to depressing.
After what seemed
like an eternity,
customers in the dining room
are finally
receiving their food.
Um, this is...
Ah.
But it doesn't appear
to be worth the wait.
Overcooked?
Overcooked?
Okay, I'll let them
know right now.
What's wrong with that?
They said it's
too dry and overcooked.
It's just gone out.
Daniel?
What?
She just wants to try
something else.
Recommend the barbecue.
We got a stunning piece
of salmon out there
cooked perfectly.
go get it quickly.
Dry and overcooked?
Is that still--
is that
the frozen stuff?
Yes, that's
the frozen stuff.
Rubbery.
She's absolutely right.
Thoroughly frustrated,
Chef Ramsay
jumps into action
and puts together
an entree of barbecue salmon.
Let's hope she enjoys.
Can't believe
we're serving barbecued food
Can't believe
we're serving barbecued food
in the dining room.
Here we are.
Chef Ramsay
plated it for you.
Oh, my God.
There you are.
Thank you.
You're welcome.
Oh, my God.
That's so good.
Excuse me, how is that?
Great.
Is it great?
It's the barbecue?
Oh, my God.
Next time, patio.
Yeah.
Enjoy.
Una?
Please?
The smell.
Fresh barbecue.
And the buzz out here
is wonderful.
it's beautiful.
it's beautiful.
I really appreciate it.
Good.
Thank you.
Change is not easy,
you know.
But I was really impressed
with how many people
enjoyed the barbecue tonight,
so I'm willing
to allow him to
tell me
how I can make it better.
Okay.
Tonight was a tale
of two restaurants.
Una, let's hear
from the boss.
Everybody
out in the patio
were very pleased.
Inside,
that was different.
Inside, everything was bad.
Inside, everything was bad.
Yeah, you're right.
We did confirm
the barbecue worked.
Clearly.
Tonight,
we're adding something,
but we might have
to take something away,
because
it's been bugging me
from the first minute
I walked in here.
Hang on a second,
yes?
Irritating.
Bloody hell.
What is it?
Does anybody know?
What could it be?
What the
is going on?
Oh, gosh.
Fed up with the amount of food
that is being reheated...
Oh, my God.
You are kidding me.
Chef Ramsay...
I have to take
something away.
Hang on a second,
dear.
Is determined
to get rid
of this damaging practice.
There's
more plastic here
than in Beverly Hills.
Say good-bye
to your bags.
Say good-bye
to your bags.
Looking at all that food,
the first thing
that comes to me was dollars.
Una?
Yes?
I want you
to succeed.
Tonight,
it stops.
We get rid
of the bags,
we have
a simple practice
of cooking
raw ingredients
on the day
and serving them.
Trust me.
If we don't make
major changes
If we don't make
major changes
on relaunching
this restaurant,
we don't stand
a hope in hell.
Good night.
See you
in the morning.
Good night..
It was kind of hard
to take.
I think it's really
gonna work out, Dr. Morris.
but he wants me to trust him,
so I'm gonna do that.
With Dr. Morris
seemingly onboard,
Chef Ramsay and his team
spend the next
nine overnight hours
spend the next
nine overnight hours
bringing
the Caribbean spirit
into Kingston Cafe.
Good morning.
Good morning.
Here,
on this very patio,
we had a taste
of success, right?
Yep.
Now the idea is to
get that success
in through there.
Ready?
Yeah.
Let's go.
In we go,
straight through.
Oh, my gosh!
Whoa!
Oh, my gosh!
Jump in, jump in, jump in.
Wow.
holy Toledo.
Will you look at that?
Una, how do you feel?
Una, how do you feel?
This is fantastic.
Chef Ramsay transformed
this entire room
into the Caribbean.
Let's start
with the Caribbean blue.
We removed the artwork
from the walls
and got that cabana effect,
that Caribbean feel, yes?
Oh, my God.
I feel like I'm at the beach.
All I need now is
a nice cocktail in my hand,
and it would
be a great day.
Oh, my God.
Una, if you say "Oh, my God"
any more times,
trust me,
he will appear.
That's the first thing
you said to me when I arrived.
Good God!
If you continue
like that,
If you continue
like that,
Jesus Christ
actually gonna appear.
Oh, my God.
Have a look at the tabletops.
Gone is that white linen.
It's a casual, exciting,
fun, inviting dining room.
We've got some really
nice woven steel placemats
and beautiful China.
And look what was
on every table.
Yoo-hoo!
It's Jamaican jerk sauce.
That's brilliant.
Oh, I'm so happy.
Wow, good.
I know it.
Oh, thank you.
I know it.
Oh, thank you.
It's pretty phenomenal.
Completely happy
for my mother.
That's the biggest thing.
Along with the new decor,
Chef Ramsay
has has replaced
the tasteless,
uninspiring old menu
and in its place
a tasty, fresh menu
that celebrates
Caribbean cuisine.
Please take a look
at the Kingston Cafe.
New dishes.
That is so beautiful.
Just have a look at the vibrant
colors, first off.
Yes. It's real beautiful.
More importantly, it's fresh.
More importantly, it's fresh.
"A taste of Jamaican platter,"
so everything on there
you could wish for
in a Jamaican restaurant,
yeah?
The patties are phenomenal.
The Kingston special barbecue,
that'll be done from outside.
Barbecue chicken, kingfish,
and a tamarind marinated
skirt steak.
That's beautiful.
It looks good, right?
Yeah.
So you can look good...
Because we have
a little fun
with these!
Beautiful!
Yes!
Yes? Look at that.
Oh!
Oh!
And Matt...
When you sweat in black,
we won't see it!
Thank you!
Yes?
Yes.
Now hold that.
Pass them along.
Your name's in there.
This shirt's definitely
a more casual feel
Than the white shirt and tie,
and I really think
this has gotta go.
Start tasting.
That fish is perfect.
Uh-huh.
It really is.
This is the best
Jamaican food I've ever had.
This is actually probably
the best food full stop
I've ever had.
I love it.
Mmm, mmm, mmm.
Chef Ramsay has opened
Chef Ramsay has opened
so many avenues for me
that I could never, ever
repay him for his kindness.
One more little surprise.
Come through.
When I first arrived,
driving by,
I missed the place.
It wasn't clear enough.
Time to make a statement
to Pasadena.
Ready?
Oh!
Yeah!
Look at that!
Wow! You can see it
from miles away.
Yes, that's true.
Okay?
Okay?
Oh, dear, oh, dear.
seeing a new sign
that was so visible
and colorful.
Thank you.
I appreciate it
so much.
Now there's no way that anybody
cannot see the sign.
Let's make this service...
An amazing service, yes?
With Chef Ramsay's vision
complete,
it's time to relaunch
this Pasadena restaurant.
How are you guys
today?
Good.
Welcome to the new
and improved Kingston Cafe.
As you can see,
we've got the new menus down.
As you can see,
we've got the new menus down.
I'll go with the jerk
chicken, the barbecue.
We're gonna do
a taste of Jamaica.
Here we go.
All right, you guys,
we got a tasty Jamaican platter,
barbecued jerk chicken,
barbecued
tamarind skirt steak.
May I have some
chips, please?
Only minutes into
dinner service...
Imani,
appetizer platter.
Appetizers are leaving
the kitchen at a steady pace.
Tuna ceviche
and lobster fritters
are gonna come.
it's really good.
And more importantly,
customers are thrilled
with what they are receiving.
That is so good,
isn't it?
But the real pressure's
about to hit.
But the real pressure's
about to hit.
Getting backed up
on tickets.
,.
Head chef Daniel is already
a little flustered.
Come on, guys.
K-13.
K-13?
They already got
their food.
K-13 already got their food.
Oh, no!
K-13 has already
had their food.
Why are we sending food
twice?
Who's organizing this?
It is me.
I need one person
to start taking control.
Yes, Chef.
I beg you.
What table's going
next, please?
Platters for P-4.
So P-4. Good.
Let's all sing
off the same page...
Yes.
Let's all sing
off the same page...
Yes.
And we send P-4 together.
I was mixing up some orders,
sending things
to the wrong tables,
and that's unexcusable.
Let's do
the red snapper.
I've got that.
Here.
You have the red snapper?
Oh, no!
It's black as hell!
Why?
It overcooked.
Sorry, chef.
No, no, look at me!
Just tell me why
so I can help you.
I so want you to succeed.
So do I, Chef.
Not serving food like that,
you don't!
It's relaunch night
at the Kingston Cafe.
And after a promising start,
Oh, no!
Head chef Daniel
has lost his composure...
,.
And his standards.
It's black as hell!
Things just weren't going
the way we thought they would.
It overcooked.
And you gave it
to the girl to send!
Let me redo it.
That table over there--
they were seated after us,
and they've already eaten.
and they've already eaten.
The food wasn't coming out
on time,
and it made us look bad.
It was going downhill fast.
Guys, I'm sorry
about this, guys.
I can assure you,
it's comin' out.
okay, Keone, what about
the people who've been here
for an hour?
Mom, what can we do?
Just two seconds. Look.
Two seconds. Come here.
I need someone
gettin' a grip of this now
and waking
them up,
'cause we're making
ourselves look stupid.
Dan's gotta step up
to the plate,
and you need to get them
together a little bit.
Running 'em around, yeah?
Yeah, we're sinking
and we're falling behind.
All right...
Dan, please, just make sure
that anything
Dan, please, just make sure
that anything
that you're doing you're doing
two of or three of,
because we're falling behind.
Keone's your man,
your liaison,
off the same page.
yes, chef.
This is what I need
you guys to start doing.
Get bowls of chips,
and we're gonna start
giving them to the tables
so they can munch on 'em
while they're waiting
on the food, okay?
thank you, thank you.
Everybody gets chips.
There's a little chips
to hold you over.
This is really good.
Mmm!
Hey, guys, there's also
dessert that's floating around.
Okay, so make somebody
else do it.
Mom, mom...
Give me the ticket--i'll take
it back and get it done.
No, mom, no.
No, mom, no.
You're not knowing
what's going on, mom.
Hmph.
I definitely want my mom
to understand
I can make this thing work.
Walk around.
Talk to the guests.
You're more important that way.
No, you can, mom.
I can't talk to them
because there's no food.
Keone, I don't want
to argue with you.
You like to argue
too much.
This isn't an argument.
Okay, what number
is this--K-7?
Mom, mom, mom.
Stand away from this area.
You can't help, mom,
not right now.
I need two seconds
with you--please.
You've got to let him do it.
You've got to let Keone
do it.
He's trying, you know,
he's showing that level
of commitment.
he's showing that level
of commitment.
Let him do it.
Schmooze the dining room, okay?
30 seconds, bobbing around
each little table.
Okay? Let him do it.
Let him find his voice.
I just wanna finish
this order right here, guys.
It's going too slow, Dan.
I understand that.
You can put more shrimp
in there than that, right?
No, I can't.
You can at least
fit one more in there.
This is almost an hour
on this ticket.
There ya go.
Keone's leadership
Has helped stabilize
the kitchen...
Can you work on
four beef patties
and two jerk wings?
Allowing customers
to finally get a taste
of the new Kingston Cafe.
Oh! Oh, that looks amazing!
Wow.
It's beautiful.
I have the prettiest plate.
I have the prettiest plate.
I need another
coconut rum shrimp.
Finally.
I would definitely
come back just for this.
We just need
to finish this.
How is everybody doing?
We love it.
We're enjoying
just the ambiance.
Good.
I really appreciate that.
I guarantee to you
we're gonna be so much
faster and better, okay?
The fact that
I've opened up
and is committed
to keep his menu...
That's a big thing for me.
Mmm!
Well, let me tell you,
I grew up on patties
Well, let me tell you,
I grew up on patties
in Jamaica in Kingston.
That squash Patty
was absolutely amazing.
It took me back
to my childhood days.
Really?
Yes!
Thank you, guys.
Thank you.
All right, guys.
Dinner service is over.
Okay. What a night, yeah?
But we had a buzz
out there on the patio
and a buzz
in the dining room, right?
The customers clearly
love the food.
That's good. Clearly,
we did have other problems.
But there was one person
that did step up
and helped in a big way
to turn things around.
and helped in a big way
to turn things around.
Keone.
Keone.
Thank you.
You're welcome.
Good job!
tonight, Keone really
stepped up to the plate.
I'm so proud of him.
He did a fantastic job.
To all of you...
Cook your hearts out...
And serve with a smile.
Good luck.
Thank you, chef.
Una, can I have just
a little word with you
through there, yeah?
thank you.
It's been a gigantic
step forward,
It's been a gigantic
step forward,
and we are only
gonna get better.
Now, Keone...
He proved he's capable.
Oh, I know he is.
Very intelligent
young man.
I know, but you have
a tough decision.
If you're gonna make him
part of the business,
then commit
to doing that.
Either you make him feel like
a partner in the business
or you let him go,
you cut the apron strings.
One or the other,
okay?
Okay.
Your decision.
Now, there's one more thing.
Do you fancy a race?
Oh, you wanna run?
Yeah!
Okay, come.
No, I'm joking,
I'm joking, I'm joking.
Oh, no.
God bless you!
Initially,
I didn't like Chef Ramsay.
I'm telling you--
you're trying
to lecture me--
no. let me finish.
But now I realize
that he has a wonderful heart.
He's gonna be so proud of us
when he comes back.
What a week.
My goodness me.
I only hope that this
Olympian, doctor, mother
can now add
successful restaurateur
can now add
successful restaurateur
to her resume.
Why?
Because she deserves it.
Big-time.
Let me finish!
Let...Me...Finish!
Shortly after
Chef Ramsay's departure,
Una decided
to encourage Keone
to concentrate
on his education
and step back
from the restaurant.
You know,
I'll always love you.
Don't care, you and I
fight and I...
You know?
Of course.
Una, however,
is more dedicated than ever.
Una, however,
is more dedicated than ever.
She is committed
to cooking fresh,
collaborating with her staff,
and maintaining the standards
Chef Ramsay put in place.
Please enjoy.
As long as I follow
what Coach Ramsay
explained to me
what we need to do...
It has to look good
and has to taste good.
The future of Kingston Cafe
looks great.