Defenders UK (2018–…): Season 1, Episode 10 - Episode #1.10 - full transcript

Around All us, and every part of the
UK, our skilled teams of Eagle eyed

men and women. Working alongside the
police to keep us safe. They are the

people on the front line, tackling
the hazards that place is in danger.

I don't want anyone at all to ever
experience it. Cracking down on

those who threaten our families.
These people prey on vulnerable

people. They are the lowest of the
low. They are protecting us on the

streets and in our homes. With
telephone calls now I don't answer

it, that is how scared I am. These
men and women make up the UK's

enforcement teams. Our defenders.
Today,... It has been a great day

today. Our defenders hunt down the
cruel con men who mock their

victims. To laugh about the fact you
have taken money from somebody who



is 89 or suffers from Alzheimer's is
apparent, really.

apparent, really. They confront a
second-hand car dealer who

specialises in fake service
histories. It is not just the fact

we bought a daft car. It is the fact
it has affected a lot of families.

And they step up the fight to stop
knives being sold to children. We

all feel really strongly about doing
our bit and trying to stop the sale

of knives. Why would a 14-year-old
child need a knife?

These fraudsters systematically
targeted the elderly and vulnerable.

Conning them out of thousands of
pounds and leaving them devastated.

With telephone calls now, I just put
the phone down. Or don't answer it.

That is how scared I am.

Heather Allen has lived here in
Huddersfield in West Yorkshire her

whole life. Born and bred in
Huddersfield. I live in a

two-bedroom semi detached in a nice
quiet area. Heather brought her home



30 years ago and has stayed put.
Living on her own, it is important

to Heather that she feels safe and
secure. I am quite happy living here

all these years. It is quite a nice
community. I like the views at the

back. I can see views overlooking
Castle Hill and the town centre

which I can see from the backyard.
Heather worked as a nurse. She spent

several years on the maternity word
at Huddersfield Royal Infirmary.

Started working for the NHS in 1980.
I have basically but since I was 16

so I thought now is the time for me
to enjoy life a little bit.

to enjoy life a little bit. But
Heather's well earned retirement

plans were about to be shattered. It
really affected my confidence.

Letting people into my house. I just
think that they have got no heart.

In June 2015, Heather got a call out
of the blue, offering her home visit

to check out secure herbal moss.

of the blue, offering her home visit
to check out secure herbal moss.

They didn't tell me the price or
anything, they said they would get

somebody to come and see me and
there would be no obligation.

Heather was reluctant but the collar
would not take no for an answer. I

asked them if they could send me the
brochure for me to have a look and

they said somebody will come round.
I think they played on my kind

nature. I think they took advantage
of the site because you are a nurse

and you are a caring kind of person
and I think psychologically they

just take advantage of that nature,
they think that is what they tend to

do. Two days later, Heather was
visited by a salesman from a company

called bespoke home Security
Limited. The appointment was in the

morning and I invited him in. He
started by telling Heather crying in

her area, burglaries in particular,
were on the increase. He got this

graph and he showed me all these
crime rates. I thought he knew what

he was talking about. I thought all
this information he got was

information from the police or the
council. It does seem to be real.

The percentage of crime in my area.
But some of the figures were not

real. They were fake. I took it on
myself that this information that I

got was true. I felt a bit scared.
Do you know what I mean? When they

were telling me all this.

were telling me all this. Alison is
a lead of the surfer trading

standards in Wales. And she works
closely with the national trading

standards scams team. It is terrible
when people use people's fear of

crime. I can understand how people
sometimes feel scared and vulnerable

and if they have been instances in
the area, some crime, some

anti-social behaviour, something
happened up the road, I can

understand how people would feel
slightly more vulnerable than usual,

but those people who take advantage
of that and who goes that just to

make a profit for themselves is a
terrible thing to do. That is awful.

It is not how you should be treating
people. It is horrible.

people. It is horrible. The salesman
told Heather she needed to invest in

a high-tech home security system.
Even though I wanted to say I'm not

interested he made me feel that I
should. I felt if I did not buy

these cameras the house would not
have been safe and I was thinking I

am not here all the time, maybe I
should get these cameras and make my

home feel safe. The sales rep drew
up a contract, complete with

sketches to show where the cameras
would be fitted. I said I wanted

three cameras, one at the front, one
at the side and one at the back.

After a two-hour sales pitch,
reluctantly Heather agreed to sign

up. I said yes. I feel embarrassed
that I said that actually. It makes

me upset. The total cost for three
cameras was £3500. How can somebody

walk into my house and think that
they can get me to sign up for all

this? It is really heartbreaking.
Heather could not afford to pay for

the cameras up front so the salesman
also arranged alone in her name. He

told her it was interest-free but
that was a lie. When I signed up I

thought what have I done? A few days
later three men turned up to fit the

cameras. To me at the time it was a
bit shifty. That sort of made me

think hang on there is something not
quite right here. All I saw were

these three cameras in a box and I
said to him, what's that? I said I

hope that is not my camera that you
are going to put out. Tinea did not

look new at all. I was thinking that
is not worth 3500. Nowadays a modern

cable free camera system would
normally cause just a few hundred

pounds.

pounds. This has been wired all
through under the floorboards. It is

just left like this. That is the
actual wiring which is a bit of a

nuisance having to look at that
every day. Despite all the cables,

Heather still cannot monitor the
cameras on her TV and says she has

no idea if even work. There is quite
a few loose bits here which is not

attached to anything whatsoever so I
do not really know where these go.

That has just dropped off here. It
is not what I asked for. I just want

all the buyers not to be exposed. I
think they have done a cheap job and

I wasn't expecting it to be like
this at all. I wasn't expecting it

to be cable -- I was expecting it to
be cable free. It is always

important that people who think they
have been ripped off in some way to

gather as much evidence as possible
and reported to trading standards.

If we do not know about it we cannot
do anything about it. Come to us for

advice and to see if we can help you
sort this out. Heather was

distraught but she wasn't alone.
Several people had made similar

complaints and an investigation was
already under way. Our role is to

defend vulnerable adults. In the
mean it is who are particularly

targeted by these particular type of
fraudsters. John is a criminal

investigator with the West Yorkshire
financial exploitation and abuse

team. John is our defender.

team. John is our defender. The
complaints initially started in

terms of security systems in
particular camera systems that

people had paid for which seem to be
particularly expensive and perhaps

unnecessary in terms of the
surroundings. Many of the

complainants lived in relatively low
crime areas. People were saying they

had been misled into in the zone and
being told various facts about crime

rates in their areas that seem to us
to be aimed at scaring these

individuals. That was a major cause
of concern to us. John and his team

took dozens of statements. All of
them suggested the sales reps were

using scare tactics. Salesman saying
to people the crime rates are

particularly high, that violent
crime was prevalent, that burglary

would take place in cases where
people were on the property and

violence would be used in 70% of
those cases against a householder,

which was particularly scary for
elderly people and totally

incorrect. In each case, the sales
rep showed residents official

-looking graphs and reports to back
up what they were saying. But many

of the figures they were using were
fake. The salesman seem to be saying

anything to these individuals to
scare them into buying these

products. And in the cases John
investigated these dishonest sales

tactics were working. They were
shocked and scared, essentially. A

lot of them had been living in their
homes happily and peacefully for

many years and all of a sudden they
get a phone call out of the blue and

somebody turns up and says your
house is not secure, you are at risk

of burglary and there is lots of
violent crime in this area and lots

of drug taking and you have to do
something about this very quickly.

The impact on particularly elderly
people as they are shell-shocked by

their son they were parting with
large amounts of money that they did

not really need. Elderly residents
and people living on their own were

being deliberately targeted. By
looking at people who are more

elderly in many ways it is a
different generation of people who

are more trusting and more believing
of people and believe people will be

honest, decent people like they are
themselves and that makes them more

susceptible to criminals of the
state. -- this type.

state. -- this type. Great day
today. Laughing and joking, the home

security conmen mocking their
victims. To laugh about the fact you

have taken money from somebody who
is 89 or suffers from Alzheimer's is

awful to most members of society.

Like many young families, Michelle
and Rob Green have got their hands

full. We have got two little boys.
They are three and two. It's only 12

months between them, so it's a busy,
really busy. Rob is studying to be

an osteopath, so, for now, Michelle
is the sole breadwinner. I used to

be a teacher. I now tutor in the
afternoons and evenings but

obviously because we work
back-to-back he studies in the

mornings and I study in the
evenings. We are busy. We don't get

to spend a huge amount of time
together.

together. The last thing these young
parents would ever wish to do is put

their family in danger. But that's
exactly what happened when they were

conned into buying a dangerously
unsafe car. It doesn't bear thinking

about, does it, really, especially
when small babies and pregnant women

are involved? Back when Michelle was
pregnant with their second child,

they decided to trade in their tiny
Nissan Micra for a family car. I had

a three-month-old baby and was
expecting another baby. We needed to

upgrade from our little Nissan Micra
to a bigger car to accommodate the

double bogey and two children and
all the paraphernalia that they come

with. Michelle and Rob started
searching online for a family car

within their budget. We were just
looking for something that was going

to be reliable and I guess cheaper.
We didn't have an awful lot of

money. It was literally the last of
our savings. We could not commit to

any monthly payments, so the idea of
a new car or even one of the

approved used cars was completely
out of the question for us. When

you've got two little babies who
can't be fussy with what you have,

so you need to look for the best you
can with the small amount of money

you have.

Eventually, they spotted a blue
Toyota being sold by local car

dealers Maxus automotive in
Bracknell, Berkshire. At £1995, it

seemed perfect. It was blue and I'd
wanted one of these cars since I was

a child. It did look really good,
actually. It was a tidy car. Full

service history. Before going to see
it, Michelle and Rob also checked

online to make sure the car had a
full MOT. The MOT was complete no

advisories and so we thought,
brilliant, no break pads, tyres need

doing, and it doesn't need any of
the niggling bits, as well. We were

lucky it was completely clear.
Michelle and Rob arrange to go and

give it a test drive. They were met
by car dealer Carl Wareham. He had a

little look over our Micra while my
husband took it on a test drive. I

thought he seemed quite friendly but
I guess all salesmen are friendly,

aren't they? That's their job. In
hindsight, that's probably part of

the charm, isn't it? You like a
salesman and then you trust them. To

clinch the deal, he threw in a free
warranty worth £200. Obviously when

you take a gamble with an older car,
a free warranty is quite appealing

because you know something could go
wrong with an old car quite easily,

so that was kind of another
sweetener for the deal. What

Michelle and Rob didn't know was
that the car they had bought was

unroadworthy. And the warranty
worthless.

Nor did they know that Carl Wareham,
the dealer they bought the car from,

was being investigated for fraud.
Bracknell Forest trading standards

officer Rob Charlton is our
defender. Rob had previously come

across Carl Wareham back in 2015. We
had cause to visit him on occasions

and I did personally and another
colleague did personally, because

we'd had complaints he wasn't
refunding consumers as he should

have been. We gave them advice on
the consumer rights at which to be

fair, at the time, was a fairly new
piece of legislation and most people

are trying to get their heads around
it, most car dealers were. Ron

Ruddock is a trading standards
manager at Leicester City Council.

He has been in consumer protection
enforcement for 20 years. When a

consumer goes to buy a car they are
entitled to a car that is of

satisfactory quality. Fit for its
purpose. And in the condition it's

been described. There are three key
elements that are implied into every

contract for the sale of a 2nd-hand
car. If it's faulty, or not as

described, you are entitled to a
full refund within 30 days. In

simple terms, the consumer takes it
back says I want a refund and they

are entitled to a refund. The refund
was eventually made. Then, in summer

2017, Robert received two more
complaints about Carl Wareham. The

same dealer. It was again a similar
type of complaint, I've purchased a

car from this guy come up week it's
gone wrong, I've had it two or three

weeks and it keeps going wrong and I
want my money back. In order to get

the ball rolling, I went to get a
statement from these two latest

complainants. I asked to see the
documentation they had been given

and then things changed. We found
out things which suggested perhaps

in fact it's a criminal dishonest
business as opposed to just a badly

run business. One of the cars, BMW,
had a full service history. So the

first service we have got here is
the service book which really

initiated the investigation. At
first glance, it appeared genuine.

But, on closer examination, it
wasn't quite what it seemed. When I

went through the service book some
of the services didn't seem to add

up. Some of them had been not
stamped and had been written in, one

or two other companies didn't seem
to be genuine companies and in fact,

when I came back to the office I did
a on one of them and they don't seem

to be in existence any more. The BMW
also had a warranty. It was supposed

to cover the cost of repairs. But
when Robert checked, it hadn't been

validated. And was worthless. These
two documents, the fake service book

and the warranty, gave Rob serious
cause for concern. Adding it all up,

it seemed to us that we had
reasonable grounds to suspect that

perhaps this was more than just to
consumers this was happening to and

perhaps he was working
systematically in a dishonest

manner. Later... The scale of the
deception becomes clear. Anyone can

get a stamp made up that says Joe's
garage Nottingham and stamp away on

the service book. That doesn't
really give you proof the work has

been done.

We saw earlier how Heather was
targeted by conmen. And tricked into

taking out an expensive loan to have
security cameras installed. How can

someone walk into my house and think
that they can get me to sign up for

all this? It's really heartbreaking.

By now, there had been dozens of
complaints about bespoke home

Security limited. John Field is our
defender. Once we had statements

from the victims, it enabled us to
go to a Magistrates' Court to apply

for warrants for various addresses
and in particular the business

addresses to see what evidence is
available which could assist us with

our enquiries. The search warrants
were granted. And, in September

2016, the call centre along with
three other addresses were raided in

a joint operation with West
Yorkshire Police. Paperwork was

seized, including lists of potential
victims. Written against quite a lot

of these people were very derogatory
comments. Abusive comments about

what they thought about that
particular individual which they had

run up. It showed the mentality of
the people and the ethics of the

business in terms of the way they
were operating. A picture began to

emerge of a lucrative and
sophisticated fraud. It is

indication really of what their aim
was, it was just to get a foot in

the door. And then to try to get
money from these people. People who

they had no respect for and no
empathy with. Five suspects in three

separate companies were identified.
These were individuals who were very

savvy in terms of what they were
doing all they must've been aware

that at some point there were going
to come to the attention of trading

standards and they were trying to
cover their tracks and to make it as

difficult as possible for trading
standards to investigate them. Hi,

guys. We are in position to make
another video today. The five men

shared messages and videos laughing
and joking with each other.

In one message, they joked about
their ideal target. To laugh about

the fact you've taken money from
somebody who is 89, suffers from

Alzheimer's, or something of that
nature, it's unthinkable for most

individuals, isn't it? This, to
them, is an ideal target, someone

who is vulnerable, someone who is
likely to part with money and

someone who may not complain about
it, who hasn't realised they had

paid a fortune for things that they
either didn't need or are vastly

overpriced. There is no respect
there but we know that. We know

there is no respect for the victims.
I genuine honest trader would never

dream of calling their customer
something like that. And it just

goes to show these people don't care
about other people. I only care

about themselves. In March 2020, two
brothers, two

brothers, two other men, and a fifth
man we can't name, were jailed for

between three and nine years for
conspiracy to defraud. There's never

any room or shown by any of the
defendants that I could see. That

was reflected in the tariffs, the
sentences of these individuals

received.

Why should somebody come into your
house and all of a sudden make you

sign up for things you don't really
want? With telephone calls now, I

just put the phone down. I don't
answer it. That's how scared I am. I

just think that they've got no
heart. It's good to see that people

who will target elderly people and
do it remorselessly, and laugh about

their actual actions, get a penalty
that will impact on them but will

also send a message out to other
individuals who might think of

committing these offences that
perhaps this is not the way to go.

Many of the victims in this case
have now had call blocker is

installed on their phones. It
prevents them from being targeted in

the future.

It is illegal to sell knives to
anyone under the age of 18.

I have got the pack of knives in
front of me. They have a big

underwriting marker in the corner.
Trading standards team is around the

country have been cracking down on
retailers who don't comply with the

law. I've got another knife now,
huge big carving knife, again it has

got the under 18 warning on the back
of it and they still sold it. We are

trying to prevent knives getting
into the hands of young people. And

now, finally, their work is starting
to pay off. The number of large

retailers selling knives to under
teens is falling. Lisa see Mark is a

principal trading standards officer
in Manchester. Lisa is our defender.

We all feel really strongly in
trading standards nationally about

doing our bit and trying to stop
that sale of knives and this is what

we can do. As part of a special 12
month operation, Lisa and her

colleagues around the country have
been sending in underage volunteers

to make test purchases. Go in,
there's a counter right behind...

The volunteers should be asked for
ID and turned away empty-handed. We

try and do the operations as
regularly as possible. This was

funded by the Home Office so we
could get a national picture of

going on. We did everything from the
large national retailers down to

your local corner shops. So every
type of shop that might sell a nice,

that's where we did the test
purchases and that was replicated

throughout the country. In previous
years, these operations have

sometimes produced worrying results.
Like here in East London. We can see

the staff working and we could see
what the volunteer was about to do.

After a few minutes, the volunteer
came towards the till and I could

clearly see them being sold the
knife by a member of staff. It's

completely shocking to see a
14-year-old walk out of a shop

carrying a set of severe knives.
Knives should not be in the hands of

children and they definitely
shouldn't be sold by major

retailers. In Swansea, nearly a year
later, there was a similar result.

These 215 -year-olds took part in an
undercover sting. They will select

the knives, take them up to the
counter and see whether they will

get a sale. In two of the stores
they were asked for ID and told they

were underage. But in the third
store, the 15 -year-old bought a set

of knives unchallenged by staff.
They have successfully purchased

steak knives. Long serrated blades,
so they should have been challenged

in store and they should have been
stopped from purchasing them. It's

quite concerning that they have been
able to buy these. We will go back

and see what they have to say about
it.

A Blitzen Birmingham also produced
shocking results. This is nine and a

half inches. You can see that is a
weapon that could be used and would

kill somebody, probably one of the
worst ones we purchased during our

exercise. I would have 14 or
15-year-olds are going into the shop

to purchase that product? Now there
are signs the trading standards

crackdown is paying off. Between
April 2019 and March 2020 more than

1600 test purchases were attempted.
Of those, only 210 sold a knife to a

child. A significant fall in
previous years. Especially among

large retailers. We have seen a big
drop in the sales from national

retailers who have taken on board
the message. They have looked at but

they can do to prevent sales,
training staff etc. We have really

seen a big drop in those national
retailers selling knives. Over a 12

month period there were just 67
underage knife sales involving major

retailers. Well down on previous
years. When we see those sort of

things and we see that we'll drop we
really see what impact our work has

and what effect we can have. It is a
small but important victory in the

ongoing fight against knife crime.
The drop in figures are certainly

showing the so successful that we do
this sort of operations and it

brings down the figures of knife
sales. We are there to protect the

public. That is our role. We are
trying to protect the public in

whatever way, and in this case
stopping nice getting into the hands

of young people.

of young people. If you buy a
second-hand car, it is important to

know how well it has been looked
after and whether it has been

regularly serviced. If you are
spending thousands of pounds buying

a used car you want to know it has
been serviced correctly and all of

the work due to be done on the car
has been done when it is supposed to

be done. Stewart is the editor of
the consumer website called the car

expert. The service record is
evidence that that what has been

done correctly. If it has not been a
car is going to be worth a lot less

money. The problem is, service books
can sometimes be tampered with. It

is possible for a fraudulent company
or individual to get a stamp made up

and stamp away in the service books
of the records are not accurate or

correct or true. There are steps we
can take to check whether a service

history is genuine. Falsifying
service records is just a case of a

criminal hoping that you are not
going to look closely. Anyone can

get a stamp meet up that says Joe's
garage Nottingham and stamp away.

That does not give you proof that
the work has been done. You need to

look at the service book and the
stamp and decide for yourself if it

seems right. If you are not sure
look it up on Google. See if it

exists. If it does that is a good
sign. It's not that is not a good

sign. If a service that has been
tampered with, then the car could be

worth a lot less. If you are buying
a car that does not have a service

history when it says it doesn't make
be affected in terms of safety,

reliability, running cleanly, so it
is not going to be worth anywhere

near as much money as a car that has
been properly maintained all the way

through its life.

through its life. We have seen how
Robert discovered fake documents

when he investigated two complaints
about Carl Taylor Carl. There is a

lot we do not know about. He needed
to find out the true scale of the

deception. I went to the
Magistrates' Court and asked for

them to authorise an entry warrant
for us to gain entry to the site so

we could carry out a full search.
The warrant was granted. They could

now conduct a full search of the
office and forecourt.

office and forecourt. We asked two
qualified experts to come on the

warrant with us. On the forecourt
the inspectors examined 13 vehicles.

Most had faults but more than half
of them were unsafe to drive. They

were quite seriously unroadworthy.
They should never have been even

with a price tag and then or
advertised for sale in any way. That

is an offence straighter.

is an offence straighter. In the
office, Rob seized paperwork

including more than 100 warranties
for vehicles that he had recently

sold. None of these warranties were
valid. What we have got here is just

a selection of what we seized. A
warranty is supposed to cover the

cost of repair work. But in reality
everyone of these documents was

worthless. You have got the top copy
there and the green copy. It is the

top copy that should go to the
warranty company with the money and

then the teacher keeps the green
copy. In each case the buyer believe

the car was being sold with a
warranty. But they were being

conned. We find them all over the
place in the office. It was the tip

of the iceberg. He also seized four
service stamps found in the office.

The stamps were being used to create
fake service histories and take on

prospective buyers into paying more
than the cars were really worth.

These forged service books and
selling cars with what appeared to

be fully stamped service histories
when he is dumping them on sale for

the stamps we have just found in his
office. Rob started contacting

people who have recently bought cars
from this dealer and uncovered yet

more evidence of a deliberate fraud.
We have got different coloured pens

that have been used for the various
services. A felted pen, a black

Fido, he has taken a lot of care
over the dates. The mileage is

believable. That year he says it did
13,000, 14,000. He knew what the it

was when he was selling it so he
worked around that. It illustrates

the detailed fraud that their says
that the says underlines that he

went to. In fact, only the very
first service than in this book is

genuine. The rest are fake. When
this guy

this guy purchased it he believed he
had a fully serviced up-to-date lots

of things done qualified engineers
signing off and it had been done.

There are some buyers that would not
touch a car that they don't have a

service history because the service
history is their peace of mind that

the car has been looked after and is
unlikely to cause a major issue is

going going forward. Creating a
service history, adding stance to

the service book when a genuine
service has not been carried out is

effectively a fraud. It is
systematic fraudulent trading. If

you can through a full service
history in front of the consumer the

chances of getting what you want for
that vehicle as a traitor are much

higher. It is a dishonestly selling
the car.

the car. Among those contacted by
our defenders were Michelle and Rob

green. They are Toyota had already
started to develop faults when they

got a of the blue. It just felt like
the penny dropped. It all fitted in.

We knew there were some issues with
the car. We know we needed to get

the exhaust replaced, but the phone
call we had neither setup and think,

OK, as this car actually unsafe? Do
we need to go and get it checked?

What actions do we need to take to
make sure we are going to be OK and

have a read going to get ourselves
out of business? Once she realised

they had been conned Michelle took
the Toyota for safety checks and her

worst fears were confirmed. They
said you need to get some work done

very urgently. They strongly advised
us not to drive the car any more.

Safety is one of our patterning
reasons we are here, to preserve

that safety and to keep the
standards up. What we are finding is

with the most unscrupulous traders
they effectively have a car

delivered from the auction, wash it
and put it out for sale and do not

do any checks. The law does not
allow you to supply an unsafe car.

It does not bear thinking about,
does it? Especially with small

babies and pregnant women and things
involved. It was so unsafe Michelle

and Rob sold the car as scrap and
took a loan out for a new car. It is

not just the fact that we bought a
daft car. It is the fact that

actually it has affected a lot of
families, probably families like us,

because you do not buy a budget car
if you have lots of money, do you?

That is the thing that really hard,
actually, to be honest. Second-hand

car dealer Carl was found guilty of
15 counts of fraud and two offences

relating to the supply of unsafe
vehicles. He was given a suspended

21 month prison sentence.

21 month prison sentence. As far as
Michelle is concerned, she will

always be grateful for the tireless
work of our defenders. I guess in

some ways that initial phone call,
that they changed my behaviour. I

was due to go out with the children
and that morning he rang me I

cancelled my plans. It does not bear
thinking about, really, does it? The

people he has contacted he probably
has prevented some accidents and

kept people say. I did not drive
that car again apart from to the

garage after he rang me. Being just
one of many victims has helped

Michelle come to terms with the way
in which she was deceived. It makes

me realise it was not just a bad
choice on my part, it was something

bigger. I am not 100% entirely
accountable for a guy that is

essentially a clinic and a conman
and it makes me realise I am not

alone and it all. It is kind of nice
to know that without realising it

out there somebody is looking out
for you.

for you. Across the UK, our
defenders are protecting our homes

and our communities. Keeping our
family safe from harm. And looking

out for us in all that we do. It is
good to know that there are people

like the people I work with, my
colleagues, who are out there

helping protect everybody. We do not
wear the uniform, we do not have

flashing lights, but we do have
hundreds of heroes across the

country defending.