Bar Rescue (2011–…): Season 1, Episode 1 - Fallen Angels - full transcript
Corona, CA - Bar expert Jon Taffer attempts to rescue a failing biker bar that's struggling with rowdy clientele and a scandalous reputation due to its scantily clad bartenders and the fact it's located next to a strip club.
- LAST YEAR, MORE THAN
5,000 FAILING BARS NATIONWIDE
CLOSED THEIR DOORS
FOR GOOD.
IF THINGS DON'T CHANGE SOON,
ANGELS SPORTS BAR
IN CORONA, CALIFORNIA
WILL BECOME
JUST ANOTHER STATISTIC.
IN 1992, RENEE VICARY DROPPED
HER LIFE SAVINGS
TO BUY AND RENOVATE
A RUNDOWN BIKER BAR
IN CORONA, CALIFORNIA.
ANGELS SPORTS BAR
QUICKLY BECAME THE SPOT
TO WATCH A GAME
OR CATCH A LOCAL BAND.
- THE BAR WAS MAKING
APPROXIMATELY $85,000
TO $90,000 PER MONTH.
- BUT THE LARGE INTERIOR THAT
ONCE WAS PACKED WALL TO WALL
IS NOW HOST
TO THE FEW STRAY CUSTOMERS
WHO HAPPEN TO ROLL IN.
- WE TRIED EVERYTHING.
WE DO KARAOKE.
WE DO POOL TOURNAMENTS.
I'M NOT SURE WHAT IT IS.
WE'RE JUST BARELY HOLDING ON
AND TRYING TO PAY THE BILLS.
- FEELING DEFEATED,
RENEE HAS TAKEN
A BACK SEAT TO THE BUSINESS,
LETTING GENERAL MANAGER WAYNE
TAKE CONTROL.
- LIKE, WE HAVE STUFF
THAT'S FALLING APART.
SO WE JUST LET IT GO.
- WAYNE'S APATHETIC ATTITUDE
AND INEFFECTIVE LEADERSHIP
HAS LED TO A CRUMBLING INTERIOR,
UNKEPT STAFF, AND AN UNRULY,
OUT OF CONTROL CLIENTELE.
- I LOVE ASS, BROTHER.
IF YOU DON'T GET LAID
ON FRIDAY NIGHT,
GET IN A FIGHT.
- I NEED MY MONEY
FOR THE BOTH PAYCHECKS
THAT YOU OWE ME.
I'VE WORKED HERE
FOR [bleep] FREE, RENEE.
- WELCOME TO ANGELS.
THAT'S WHAT HAPPENS DAILY.
- LOSING $4,000 EACH MONTH,
ANGELS NEEDS MORE
THAN JUST A WING
AND A PRAYER.
- THERE IS NO EXCUSE
FOR THE GARBAGE,
THE FILTH.
YOU'RE NOT IGNORANT.
YOU'RE LAZY.
- MERE MONTHS AWAY
FROM SHUTTING DOWN,
RENEE HAS AGREED TO PULL BACK
THE DOORS, BUST OPEN THE BOOKS,
AND MAKE A CALL
FOR HELP TO BAR RESCUE.
RUNNING A BAR
IS NOT JUST A BUSINESS.
IT'S A SCIENCE.
FROM THE HEIGHT
OF THE STOOLS
TO WHERE YOUR EYES FALL FIRST
ON A MENU.
NO ONE KNOWS MORE ABOUT BAR
SCIENCE THAN JON TAFFER.
- I DON'T EMBRACE EXCUSES.
I EMBRACE SOLUTIONS.
- OVER THE LAST 36 YEARS,
JON HAS TRANSFORMED
HUNDREDS OF FAILING BARS
WORLDWIDE.
- I BELIEVE
THAT YOU COULD DO THIS.
- USING HIS PROVEN METHODS
AND NO-NONSENSE APPROACH...
- DO SOMETHING ABOUT IT.
- JON WILL TURN
THESE MONEY PITS...
- CLEAN THE [bleep] PLACE OUT.
- INTO MONEYMAKERS.
- CORONA, CALIFORNIA:
THIS BLUE-COLLAR COMMUNITY
LIES 48 MILES SOUTHEAST
OF LOS ANGELES.
AS THE PRICES OF REAL ESTATE
IN LOS ANGELES ROSE
IN THE 1980s,
DEVELOPERS BEGAN BUILDING
IN CORONA
AND MARKETING THE TOWN
AS A SUBURB OF L.A.
RENEE VICARY OPENED ANGELS
IN 1992
AT THE HEIGHT
OF THIS REAL ESTATE BOOM
AND CASHED IN BY CATERING TO THE
TOWN'S BLUE-COLLAR DEMOGRAPHIC.
BUT WHAT ONCE SERVED
AS THE TOWN'S MOST POPULAR PLACE
TO CATCH A GAME
OR A DRINK AFTER WORK
IS NOW A SAD RELIC
OF THE PAST.
OWNER RENEE HAS REACHED OUT
TO JON TAFFER FOR HELP.
BUT NEITHER SHE
NOR THE STAFF KNOW
WHAT JON AND HIS WIFE
AND BAR RECON SPECIALIST NICOLE
LOOK LIKE,
OR WHEN THEY WILL SHOW UP.
- MY RECON WITH MY WIFE
IS CRITICAL TO THIS PROCESS.
NICOLE HAS BEEN WITH ME
15 YEARS.
SHE'S MY EYES AND EARS.
SHE KNOWS HOW TO GO
INTO THESE BUSINESSES
AND LOOK AT THEM
AS A CUSTOMER DOES.
THERE'S ANGELS RIGHT THERE.
YOU CAN'T SEE THE DIFFERENCE
BETWEEN THE STRIP CLUB
AND THE BAR.
I MEAN, HOW WOULD YOU KNOW
WHICH SIDE TO GO IN?
- DIRECTLY CONNECTED
TO ANGELS SPORTS BAR
IS A STRIP CLUB
OF THE SAME NAME
THAT RENEE ALSO OWNS.
- YOU CAN'T SEE ANY SEPARATION.
- NO, YOU CAN'T AT ALL.
- IT'S UNBELIEVABLE.
AND THEN LOOK AT THE CONDITION
OF THE OUTSIDE
OF THE BUILDING AND THE LOT.
THERE'S, LIKE, WINDOWS
BOARDED UP IN THE FRONT.
- IT LOOKS LIKE
IT HASN'T BEEN TOUCHED IN YEARS.
- THIS IS GONNA BE
A VERY TRICKY ONE.
- LET'S READ
SOME OF THE YELP REVIEWS.
- "DARK, DANK, STANK,
AND CARPET SMELLS.
YUCK.
NO THANKS."
- OH, MY GOD.
- "DON'T WASTE YOUR TIME
UNLESS YOU WANT
"TO HANG WITH A BUNCH
OF DRUNK BIKER DUDES
"AND BE SERVED BY PEOPLE
WHO MAY
OR MAY NOT WORK
AT THE STRIP CLUB NEXT DOOR."
THAT'S EXACTLY
WHAT IT LOOKS LIKE.
- EXACTLY.
- "MY WIFE WASN'T HAPPY
WHEN I TOLD HER
I WAS AT ANGELS."
YOU KNOW, THAT'S A KEY POINT.
- ABSOLUTELY.
- I DON'T THINK
WE'LL EVER GET WOMEN
TO LINE UP
AT THE FRONT DOOR OF THIS PLACE,
BUT AT LEAST WE CAN GET THEM
TO NOT HATE
WHEN THEIR MEN COME HERE.
YEAH, THERE'S
A REAL PERCEPTION PROBLEM HERE.
THIS IS GONNA BE ROUGH, NICOLE.
- YEAH.
- LET'S GO IN.
LET'S GET SOMETHING TO EAT
AND WE'LL GO FROM THERE.
READY?
- YEAH, LET'S DO IT.
- JON AND NICOLE
HEAD INTO ANGELS,
A 2,500-SQUARE-FOOT VENUE
WHICH FEATURES TWO LINEAR BARS
WITH THREE SERVICE STATIONS,
AN ELEVATED STAGE,
AND POOL TABLES
AND DART BOARDS IN THE BACK.
JON AND NICOLE WILL ASSESS
THE BAR FROM THE POINT OF VIEW
OF A FIRST-TIME CUSTOMER
SO THEY CAN GET A SENSE
OF THE TYPICAL GUEST EXPERIENCE.
IN ADDITION TO THE CAMERAS
THAT HAVE BEEN
FOLLOWING THE ANGELS STAFF,
HIDDEN CAMERAS HAVE BEEN PLACED
AROUND THE BAR TO CAPTURE
JON AND NICOLE'S RECON.
- HOW'S YOUR MARTINI?
- IT'S A LITTLE STRONG.
- THEY SHOULD HAVE PUT
A PIECE OF SOMETHING IN THERE.
- RIGHT.
THERE'S NO GARNISH OR ANYTHING.
- LOOK HOW DIRTY
THIS PLACE IS.
LOOK AT THE STAPLES EVERYWHERE.
IT'S AWFUL.
WOULD YOU EVER COME HERE
WITH A GIRLFRIEND?
- NO WAY.
- ARE YOU UNCOMFORTABLE HERE
EVEN WITH ME?
- YEAH.
YEAH.
- WHAT MAKES YOU UNCOMFORTABLE?
- WELL, FIRST OF ALL, IT'S--
I'M REALLY NOT SURE
WHAT THE PLACE IS.
IS IT GONNA TURN INTO
A STRIP CLUB IN FIVE MINUTES?
IS IT GONNA TURN
INTO A BIKER BAR?
AM I GONNA BE ABLE
TO GET OUT OF HERE SAFELY?
AS A MATTER OF FACT,
IF I HAD ANOTHER DRINK,
I'M NOT SURE I'D FIND THE EXIT.
I DON'T KNOW.
YOU KNOW, THERE'S--
FIRST OF ALL--
- DO YOU FEEL LIKE THE STRIP
CLUB WAS CONNECTED TO IT
OR DO YOU FEEL
LIKE YOU'RE IN A STRIP CLUB?
- I FEEL
LIKE I'M IN THE STRIP CLUB
BECAUSE I'M STARING
AT A STAGE
WITH SILHOUETTES OF WOMEN
ALL AROUND ME.
- YOU'RE EXPECTING A STRIPPER
TO GET ON THE STAGE ANY MINUTE.
- EXACTLY.
- IT LOOKS LIKE A STRIP CLUB
ON THE OUTSIDE,
AND IT LOOKS LIKE A STRIP CLUB
ON THE INSIDE.
AND THE STAFF WORKING IN IT...
ARE STRIPPERS.
- HE WORKS HERE,
THE ASIAN GUY.
SO THAT GUY'S ON BREAK,
AND HE'S SHOOTING POOL, DRINKING
WHILE HE'S ON BREAK.
I THINK OUR FOOD'S COMING.
SHE'S GOT OUR PIZZA
IN HER HAND.
SHE'S WIPING HIS FACE.
OOH, SERVED ON THE TRAY
IT WAS SHIPPED IN.
- THAT'S A FOOD SERVICE PROBLEM.
IT'S NOT FRESH AT ALL.
THE FOOD COMES OUT,
AND IT SAYS "FRESH BAKED PIZZA",
BUT THEY SERVE IT
ON THE CARDBOARD DISK
THAT FROZEN PIZZA COMES IN.
- SO IT'S GONNA BE $26.25.
- OH, OKAY.
YEAH, I'LL DO THAT.
THIS IS A BUSINESS
THAT IS TOTALLY DISCONNECTED
WITH THEIR CUSTOMERS.
THE SERVER COMES UP,
TELLS YOU
THE CREDIT CARD MACHINE
IS BROKEN,
YOU HAVE TO USE CASH,
AND THEN SHE POINTS YOU
TO THE ATM MACHINE,
WHICH HAS A $6 FEE.
SO MY PIZZA JUST COST
$6 MORE.
- UNIMPRESSED WITH THEIR
INITIAL ASSESSMENT OF ANGELS,
JON AND NICOLE STEP OUTSIDE TO
DISCOVER MORE GLARING PROBLEMS--
MOTORCYCLES PARKED IN FRONT.
- SEE, THIS IS UNBELIEVABLE
TO ME,
'CAUSE, YOU KNOW
WHAT OUR RESEARCH SHOWS,
WOMEN OVER 34, IF THERE'S
THREE OR MORE MOTORCYCLES
IN FRONT OF A BAR,
65% OF THEM WILL NOT GO IN.
- IF THERE ARE SIX OR MORE BIKES
PARKED IN FRONT,
THE NUMBER OF WOMEN WHO WILL
NOT WALK THROUGH THE FRONT DOOR
JUMPS TO 88%.
- AFTER MY RECON
WITH NICOLE, I SAW ENOUGH.
- NOW THAT JON
HAS SURVEYED THE BAR,
HE CHANGES GEARS
FROM CUSTOMER TO CONSULTANT.
- ARE YOU RENEE?
- I COULD BE.
- YOU COULD BE. I'M JON TAFFER.
- HI.
- I KNOW EXACTLY WHAT I NEED
TO ATTACK,
AND I GOT TO GO AT THIS BUSINESS
FROM THE TOP DOWN,
SO IT'S TIME FOR ME
TO GO TO WORK.
YOU'RE THE OWNER.
- YEAH.
- I UNDERSTAND
YOUR BAR'S IN TROUBLE.
- YEAH.
- I HAVE TO ASK,
DID YOU GIVE UP HERE?
- NO WAY.
- HOW DO YOU THINK THE WORD
"BIKER BAR" SERVES YOU?
- I DON'T GIVE A [bleep].
MONEY'S MONEY,
AND I HAVE
A FAMILY TO TAKE CARE OF,
YOU KNOW?
- THIS IS SERIOUS BUSINESS
TO YOU.
YOU'RE NOT HERE TO PLAY AROUND.
- NO, I AM NOT.
- YOU'RE HERE FOR THE MONEY.
- YES.
- BUT THE FACT
OF THE MATTER IS,
YOUR BAR
IS SORT OF A [bleep]HOLE.
- WHEN JON SAID,
"YOUR BAR IS A [bleep]HOLE,"
I WANTED TO FIRE HIM.
BUT I COULDN'T.
I CAN'T AFFORD TO
RIGHT NOW.
- HERE'S THE PROBLEM.
AND NOW I'M GONNA LAY IT
ON YOU.
- YES.
- WHEN I DRIVE UP
TO THIS BAR,
YOUR BUILDING LOOKS ABANDONED.
THAT'S NUMBER ONE.
NUMBER TWO,
YOU'RE LETTING MOTORCYCLE GANGS
CHASE YOUR CUSTOMERS AWAY.
- NO, I AM NOT.
- BULL[bleep].
YOU'RE FAILING BECAUSE
OF THE DECISIONS YOU'RE MAKING.
WHOSE STUPID IDEA
WAS IT TO TAKE
A SPORTS BAR
NEXT TO A STRIP CLUB
AND THEN HAVE EVERYTHING IN IT
LOOK LIKE A STRIP CLUB?
- THE MANAGER'S.
- WHEN WAS THE LAST TIME
YOU CHANGED
ONE OF YOUR MANAGERS?
- A LONG TIME.
BUT THE BOTTOM LINE IS
THE PEOPLE THAT ARE IN CONTROL
WERE HERE
FROM THE BEGINNING.
THEY KNOW
HOW I RUN THE SHIP.
- IF WE HAVE THE SAME MANAGERS
HERE DOING THE SAME THINGS
EVERY DAY, RENEE,
IT'S NOT GONNA CHANGE.
IT LOOKS LIKE THE BLIND
LEADING THE BLIND TO ME.
FIRST THING YOU HAVE
TO ACCOMPLISH
IS YOU'VE GOT TO LOOK
IN YOURSELF AND SAY NO MORE.
- OKAY.
- I'M VERY HONEST, RENEE.
AND THERE'S GONNA BE
DIFFICULT MOMENTS BETWEEN US.
BUT AT THE END, YOU'RE GONNA BE
REALLY PLEASED.
WHEN HER EYES FILLED UP
WITH TEARS,
IT SHOWED ME EMBARRASSMENT.
IT SHOWED ME PRIDE.
IT SHOWED ME A CONNECTION
TO THE BUSINESS AND THE
DISAPPOINTMENT THAT SHE'D HAD.
THAT WAS GOOD.
THAT'S THE BEGINNINGS
OF AN EMOTION
THAT I CAN BUILD ON.
I NEED TO TAKE OVER THIS PLACE.
AND I WANT THE STAFF HERE
TOMORROW MORNING
FOR A COMPLETE STAFF MEETING.
- I KNOW MY PLACE HAS FAULTS.
AND I THINK I'M SCARED,
BECAUSE I DON'T WANT
TO LOSE THIS PLACE.
I LOVE IT.
- NOW THAT THE BAR IS OFFICIALLY
UNDER JON'S CONTROL,
HE STARTS THE DAY
WITH A WALK-THROUGH TO CATCH
WHAT HE MIGHT HAVE MISSED
THE NIGHT BEFORE.
- THE PURPOSE OF MY WALK-THROUGH
IS TWO-FOLD.
ONE, I WANT TO SEE IF SHE
ACTUALLY CARES ABOUT THIS STUFF,
AND SECONDLY, WE NEED TO
IDENTIFY THE PROBLEMS TOGETHER.
SO BY SEEING THOSE PROBLEMS,
WE'LL LEARN WHAT WE NEED
TO FIX AND WE'LL SEE HOW MUCH
THE OWNER IS COMMITTED
TO FIXING IT.
THERE'S NO SEPARATION
BETWEEN THE BUSINESSES.
THERE'S NO COLOR.
- NO.
- THERE'S NOTHING THAT REALLY
CREATES A DIFFERENCE.
- IT LOOKS LIKE ONE BUILDING.
- THE SAME LOGO. IT DOES.
HOW DO I FIX THAT?
- WHAT?
- THE FILTH.
HOW DO I FIX THE FACT
THAT YOUR MANAGEMENT WALKS
BY THESE STAPLES
HOW MANY TIMES A DAY?
- A LOT.
- AND NEVER PULLS THEM--
HOW DO WE FIX THAT?
- I ACTUALLY CAME
AND PULLED THOSE OUT MYSELF
THREE WEEKS AGO.
- WELL, WE GOT TO MAKE
A CHANGE THEN, DON'T WE?
- YEAH.
- I MEAN, WE'RE NOT GONNA
SUCCEED WITH THIS CREW
IN THIS SITUATION.
LET'S GO OUT BACK.
AND HERE'S WHERE I GET PISSED.
YOU KNOW WHAT THAT IS?
- YEAH.
- WHAT IS THAT?
- THAT'S SQUIRRELS.
- SQUIRRELS OR RATS.
ONE OF THE TWO.
- NO, IT'S SQUIRRELS.
- WELL, THEY LIVE TOGETHER.
WHAT ABOUT THIS?
I SAW AN ANIMAL
IN HERE BEFORE.
- THAT'S A SQUIRREL.
- HOW CAN WE LEAVE THAT THERE?
- OKAY, BUT WHAT IF HIS CHILDREN
ARE IN THERE?
YOU WANT ME TO CLOSE IT
WITH HIS BABIES--
- SO DO YOU WANT TO MAKE HIM
A PARTNER?
YOU'RE WORRIED
ABOUT THE CHILD OF A SQUIRREL?
- AWW.
- AND LOOK AT THIS.
YOUR EMPLOYEES WALK BY THIS
EVERY DAY.
HOW CAN THEY BE PROUD
OF THIS BUSINESS?
I DON'T GET IT, RENEE.
DO YOU THINK GOOD PEOPLE
WANT TO WALK BY THIS
TO GO TO WORK?
- NO.
- WOULD YOU?
DO ME A FAVOR.
START CLEANING THIS PLACE OUT,
AND I'LL SEE YOU
IN A HALF HOUR.
CLEAN IT.
- COMING UP ON BAR RESCUE...
- YOU'RE NOT IGNORANT.
YOU'RE LAZY.
IS HE DELIVERING FOR YOU?
- NO.
- WHY THE HELL IS HE HERE?
- WHAT'S GOING ON?
- EVERYBODY'S CHECK BOUNCED.
YOU [bleep] OWE ME FOR WORKING
HERE FOR [bleep] FREE!
- NOW THAT OWNER RENEE
HAS EXPERIENCED
JON TAFFER'S MANAGEMENT STYLE
FIRSTHAND...
- OH, MY GOD.
YOU KNOW,
HE'S GONNA COME ON STRONG.
- SHE WARNS THE STAFF
OF HIS ARRIVAL.
AND JON GATHERS THEM
FOR A MEETING.
- HI.
all: HI. HELLO.
- MY NAME IS JON TAFFER.
YOU NOW WORK FOR ME.
I HAVE NO TIME
FOR B.S.
SO EITHER YOU GUYS ARE GONNA GET
ON MY BUS,
OR I'M GONNA RUN YOU OVER.
HOW MANY MANAGERS
ARE IN THIS PLACE?
- PROBABLY FOUR OR FIVE.
- THERE'S MORE MANAGERS
ON THE FLOOR
THAN THERE ARE CUSTOMERS
SOMETIMES?
- THEY ALL ANSWER TO WAYNE.
- SO YOU'RE THE ONE
WHERE THE ULTIMATE
ACCOUNTABILITY LIES.
- YEAH.
- YES.
CONGRATULATIONS.
IT'S ONE OF THE WORST OPERATIONS
I'VE EVER SEEN.
AND THAT'S GONNA CHANGE
TODAY.
- I'M STARTING TO GET
TO THE POINT, LIKE, RENEE,
SHE DOESN'T CARE ABOUT IT.
WHY SHOULD I CARE
ABOUT IT?
SHE OWNS THE PLACE,
AND I JUST WORK FOR HER.
- WHO CAN TELL ME
WHAT'S WRONG WITH THIS PLACE?
RENEE, YOU WANT TO HEAR IT,
DON'T YOU?
- I WANT TO HEAR IT.
YEAH.
YES.
- IT'S OLD.
IT'S OUTDATED.
- IS IT JUST DECOR,
OR IS IT THE WAY WE OPERATE?
- OH, IT'S BOTH.
- SO YOU'RE TELLING ME
THE PLACE IS UNCOOL.
- VERY UNCOOL.
- YUP. FELT THAT WAY TO ME.
OKAY.
HERE'S WHAT WE'RE GONNA DO.
THIS STARTS WITH
CLEANING THIS PLACE UP, GUYS.
- JON ASSIGNS THE STAFF
THE FIRST TASK
UNDER HIS NEW MANAGEMENT--
CLEANING THE BAR
FROM TOP TO BOTTOM.
IT'S REALLY NOT ABOUT CLEANING,
BECAUSE WE'RE GONNA RIP
THIS PLACE APART
IN TWO DAYS ANYWAY.
IT'S ABOUT TEAMBUILDING.
BY HAVING
SOME COMMON OBJECTIVES,
I CAN START TO PULL
THE TEAM TOGETHER.
- I REALLY NEED THIS JOB
BECAUSE OF MY FAMILY.
I GOT A HUSBAND,
TWO KIDS,
WE HAVE A LOT OF BILLS.
SO I WANT THIS BAR
TO SUCCEED
SO THAT I CAN SUCCEED.
- OH, MY GOD.
THIS IS GNARLY.
- BUT NOT EVERYONE SHARES
THE SAME ENTHUSIASM.
- WHEN WE SET OFF TO CLEAN,
WAYNE WAS SLACKING OFF.
I DON'T KNOW
IF HE FEELS IT'S A JOKE
WITH WHAT'S GOING ON,
BUT I TAKE IT SERIOUS.
YOU'RE GONNA JUST WALK AWAY NOW?
OKAY.
- WHAT?
- ARE YOU GONNA TALK
TO ME ABOUT THIS OR NO?
- BRAD DISCOVERS THAT WAYNE HAS
PUT ADVERTISEMENTS
FOR THE STRIP CLUB INSIDE THE
SPORTS BAR'S NAPKIN DISPENSERS,
FURTHER COMPLICATING
THE DIFFERENCE
BETWEEN THE TWO BUSINESSES.
- IT'S ALL ABOUT THE VIP DANCES.
WE DON'T HAVE GIRLS
ON THIS SIDE DANCING.
- BUT THE GUYS THAT COME HERE,
THEY WENT NEXT DOOR.
THEY GO NEXT DOOR
AND GET DANCES.
- APPARENTLY,
FOR HALF AN HOUR,
YOU CAN GET AN UNLIMITED DANCES
FROM A GIRL OF YOUR CHOICE
FOR $100.
SO UNLESS WAYNE'S DANCING
FOR 'EM OVER HERE,
I KNOW NONE OF MY GIRLS
DANCE OVER HERE,
SO THESE WERE MADE
FOR THE OTHER SIDE.
THAT'S NOT THE RIGHT WAY
TO DO THAT, BUT OKAY.
IF YOU SAY SO, WAYNE.
YOU'RE IN CHARGE, SO...
- WITH THE MANAGEMENT STRUGGLING
TO GET ON THE SAME PAGE,
JON CALLS IN HIS BACKUP.
TO HELP THE BAR STAFF,
JON HAS BROUGHT IN
MICHAEL TIPPS,
ONE OF THE MOST SOUGHT-AFTER
MIXOLOGISTS IN THE COUNTRY.
AND WITH 17 YEARS
OF PROFESSIONAL EXPERIENCE...
- THAT'S FANTASTIC.
- MICHAEL WILL HELP
THE ANGELS STAFF
ELEVATE THEIR SKILLS
SO THAT RENEE CAN ELEVATE
HER PROFITS.
- CAN I HAVE A RUM AND COKE?
- SURE.
- NICE WORK, DOCTOR.
RUM AND COKE.
YOU SHOULD ALWAYS HAVE A LIME.
YOUR POURING IT
WAS WAY TOO SHORT.
PROBABLY BARELY AN OUNCE.
WHAT KIND OF GIN
DO YOU CARRY?
YOU DON'T KNOW
WHAT KIND OF GIN YOU HAVE.
WE NEED A MARTINI GLASS.
- NO.
- WHAT'S A COCKTAIL?
YOU'RE A COCKTAIL SERVER?
YOU HAVE TO KNOW
WHAT COCKTAILS ARE.
[laughs]
OH, MY GOD.
MY OVERALL EXPERT OPINION
ON THIS BAR--
DISHEVELED WOULD BE A STEP UP
FROM WHAT THIS PLACE IS.
IT'S A COMPLETE CRAP HOLE.
- BUT A SUCCESSFUL BAR IS
MUCH MORE THAN POURING DRINKS.
TO CREATE A PROPER ENVIRONMENT
FOR MAKING MONEY,
JON BRINGS IN NIGHT CLUB EXPERT
DEBORAH MAGUIRE
TO ASSESS THE GIRLS' PROBLEMS
WITH CUSTOMER SERVICE.
- EYE CONTACT THE ENTIRE TIME.
- DEBORAH
HAS EXPERIENCE BRANDING
SOME OF THE HOTTEST NIGHT CLUBS
IN L.A.,
WHICH MAKES HER
A PERFECT FIT TO GIVE
ANGELS STAFF
THE BOOST THEY NEED.
- HI. THIS IS WHAT
YOU ALL COME TO WORK IN?
SERIOUSLY?
THE IMPORTANCE
OF A CONSISTENT WARDROBE
IS THAT YOU CAN AT LEAST LOCATE
YOUR WAITRESS.
- I PERSONALLY
DON'T REALLY HAVE A PROBLEM.
MANAGEMENT ACTUALLY SAID
THAT THEY WANT TO GEAR IT
MORE TOWARDS BIKINI.
AND I SAID OKAY.
THE CUSTOMERS LIKE IT A LOT.
- YOU HAVE TO KEEP IN MIND
YOU'RE NOT WORKING NEXT DOOR
AT THE GENTLEMEN'S BAR.
ANYTIME YOU'RE
IN CUSTOMER SERVICE,
YOU HAVE TO HAVE
A GOOD PRESENTATION.
AND THAT'S WHAT'S MISSING HERE.
WHO'S BEEN HERE THE LONGEST?
DO YOU EVER LOOK FORWARD
TO COMING TO WORK?
- NO. NOT ANYMORE.
- NOT ANYMORE.
I WOULD LIKE ALL OF YOU TO LOOK
FORWARD TO COMING TO WORK.
YOU'RE SO EXCITED ABOUT WHAT
YOU'RE POSSIBLY GONNA MAKE
THAT NIGHT AT WORK.
- I USED TO WALK OUT OF HERE,
$500, $600 ON A DAY SHIFT.
- WHEN I FIRST STARTED HERE,
MY TIPS WERE
IN THE $100 RANGE,
AND THEN IT JUST DECLINED.
IT'S $50, MAYBE $25,
IF I'M LUCKY.
SOMETIMES I DON'T EVEN GET
TO GO HOME WITH ANYTHING.
- THE BARTENDERS AND WAITRESSES,
WE'RE COMMUNICATING TOGETHER,
TRY TO FIGURE OUT
WHAT'S GOING ON.
- HOW'S THAT MAKE YOU FEEL?
- LIKE WE DON'T MATTER.
IT'S NICE BECAUSE THEY'RE
ACTUALLY ASKING US
WHAT WE THINK,
AND, FOR ONCE,
I THINK MYSELF
AND OTHER BARTENDERS
ARE ACTUALLY FEELING
LIKE THEY'RE BEING HEARD.
WE'RE SUPPOSED TO KEEP
THE BAR AFLOAT.
WE'RE SUPPOSED TO KEEP
THE CUSTOMERS COMING BACK.
WE CAN ONLY DO SO MUCH.
- NOW THAT JON'S EXPERTS
HAVE ASSESSED THE ANGELS STAFF,
THEY MEET WITH JON
TO FORM A STRATEGY
FOR THE BAR'S NEW CONCEPT.
- ALL RIGHTY.
HERE'S WHAT WE GOT, GUYS.
WE HAVE A BAR
THAT HAS THE SAME NAME
AS THE STRIP BAR
NEXT DOOR.
SO WE HAVE TO COME UP
WITH ANOTHER NAME
AND ANOTHER CONCEPT
FOR THIS PLACE.
COUPLE POINTS:
THIS IS NOT A WEALTHY COMMUNITY.
THIS IS A BLUE-COLLAR BAR.
WE'RE NOT GONNA DO ANYTHING
HIGH-END.
WHAT IF I SAID TO YOU
THIS IS A WHISKEY KIND OF BAR?
- I THINK THAT'D MAKE SENSE.
- BLUE-COLLAR, BOILER-MAKER
TYPE OF WHISKEY.
- WELL,
EVEN WHEN I SAW THE BIKES,
THAT WAS THE FIRST THING
I THOUGHT.
I THINK WHISKEY TYPICALLY
GOES ALONG WITH POOL HALLS
AND BIKER BARS, BUT TO MAYBE
KIND OF DO A NICER WHISKEY BAR.
JUST KEEP IT SIMPLE
FOR THE GIRLS TOO
SO IT'S EASY FOR THEM
TO PICK UP.
- YOU KNOW, GUYS,
WE ALL KNOW
THAT THERE WILL NEVER BE
200 WOMEN LINED UP
AT THE FRONT DOOR
OF THIS BAR.
- RIGHT.
- BUT IF I CAN JUST GET
A FEW WOMEN TO COME HERE,
THEN WE'RE ATTAINING
A LEVEL OF RESPECTABILITY
WHERE AT LEAST
YOU CAN COME IN HERE
AND YOUR WIFE
WON'T KILL YOU.
AND I THINK WE CAN DO IT.
- I THINK SO.
- I THINK WE CAN, YEAH.
- IN ORDER TO GET THE STAFF
OF ANGELS
ON THE RIGHT TRACK,
JON AND HIS EXPERTS
GO BACK TO BASICS
AND BEGIN THE TRAINING PROCESS.
- EVERYTHING'S
ABOUT PERCEIVED VALUE, OKAY?
YOU CAN ALWAYS MAKE IT LOOK
LIKE MORE ALCOHOL TOO.
IT'S CALLED THE LONG POUR.
WHENEVER YOU POUR SUPER HIGH.
SAME AMOUNT.
I'M SURE
YOU'VE SEEN THIS BEFORE.
- USING A LONG POUR
WITH A PINT GLASS,
A BAR CAN CHARGE MORE
FOR THE SAME VOLUME OF LIQUOR
BY CREATING THE PERCEPTION
OF A BIGGER, STRONGER DRINK.
- A LOT OF STUFF AT THIS BAR
RIGHT NOW
IS NOT FAIR TO YOU GUYS.
'CAUSE I WOULDN'T LEARN
HALF OF WHAT I KNOW
IF I WAS IN THIS ENVIRONMENT.
- NOW THAT EXPERT MIXOLOGIST
MICHAEL TIPPS
HAS TAUGHT THE BAR STAFF
THE BASICS OF THE PERFECT POUR,
IT'S TIME FOR DEBORAH
TO TEACH THEM
THE BASICS OF PERFECT SERVICE.
- WHAT CAN I GET YOU GUYS?
- MAYBE BEFORE
YOU ASK THEM THAT,
YOU MIGHT ASK,
"HOW ARE YOU?"
SOMETHING SIMPLE.
- FOR APPETIZERS,
I LIKE THE VEGGIE PLATTER OR--
- LET ME INTERRUPT YOU
FOR A SECOND.
DO YOU KNOW
WHAT'S ON THE MENU?
- YEAH, 'CAUSE SHE'S READING IT.
- OKAY, 'CAUSE YOU SHOULDN'T
HAVE TO LOOK ONTO THE MENU.
YOU SHOULD BE LOOKING
THE CUSTOMER RIGHT IN THE EYE.
- JON'S EXPERTS ARE HARD AT WORK
TRAINING THE STAFF.
NOW IT'S TIME FOR JON TO TRAIN
THE BAR'S BIGGEST PROBLEM--
THE MANAGERS.
- GUYS, THIS IS BAR 101.
I MEAN,
TWO GIRLS DON'T EVEN KNOW
THE SAME RECIPE
IN THIS PLACE.
NOW YOU GUYS MIGHT STAND THERE
AND SAY
THAT I HAVE NOT SAT AND SPOKEN
WITH YOU GUYS YET,
BUT THE FACT OF THE MATTER IS
THERE IS NO EXCUSE,
NONE,
FOR CHRISTMAS DECORATIONS
ON THE WALL.
THERE IS NO EXCUSE FOR 1,000
STAPLES ON THE OUTSIDE WALL
OF THIS PLACE THAT YOU GUYS WALK
BY EVERY FRICKING DAY.
THIS IS A FRUSTRATING ONE
FOR ME.
NORMALLY I'LL COME
INTO AN OPERATION LIKE THIS
AND I GET TO WORK
ON BIG THINGS,
NOT GETTING STAPLES
OUT OF A WALL,
NOT GETTING A FLOOR CLEAN.
AND TO SUGGEST FOR A MOMENT
THAT YOU GUYS DESERVE
A PAYCHECK
FOR WALKING PAST THE GARBAGE,
THE STAPLES,
THE LACK OF ATTENTION,
THE FILTH,
THE LACK OF DETAIL AND
SENSITIVITY IS ABSURD TO ME.
ABSURD.
OR YOU WOULDN'T WALK BY THIS.
YOU'D DO SOMETHING
ABOUT IT.
I GOT TO UNDERSTAND IT,
BECAUSE IN 35 YEARS
I'VE NEVER SEEN IT BEFORE.
DO YOU KNOW
THAT THIS SHOULD BE FIXED?
- YES.
- DO YOU KNOW THAT A SERVER
SHOULD BE TRAINED
TO MAKE A MARGARITA?
- YES.
- YES.
DO YOU KNOW THAT THERE SHOULD BE
SOME ACCOUNTING CONTROLS
WHEN A SERVER MAKES A SALE?
- YES.
- SO THEN YOU'RE NOT IGNORANT.
YOU'RE LAZY.
HOW DO YOU FEEL
ABOUT THAT, RENEE?
IS HE DELIVERING FOR YOU?
- NO.
- IS HE DELIVERING
FOR YOUR CUSTOMERS?
- NO.
- IS HE DELIVERING
FOR YOUR EMPLOYEES?
- NO.
- WHY THE HELL IS HE HERE?
- HE'S BEEN WITH ME SO LONG
AND I TRUST HIM.
- TRUST HIM FOR WHAT?
- I DON'T KNOW.
- WELL, WE NEED TO THINK
ABOUT THAT, DON'T WE?
AND YOU EITHER NEED
TO JUSTIFY YOUR EXISTENCE
OR YOU NEED TO GET THE HELL OUT
OF HERE, ONE OF THE TWO.
IS THERE ANYTHING
YOU CAN DEFEND YOURSELF ABOUT?
- I DO THE BOOKS.
- YOU DO THE BOOKS.
SO WHAT'S OUR POURING COST?
- BEER-WISE, HAPPY HOUR
IS ABOUT 40%.
AND THE REGULAR PRICE
IS ABOUT 30%.
- WHAT IF I TOLD YOU
YOU'RE FULL OF BULL?
- I MEAN...
I MEAN, I'M WRONG
ON SOME,
BUT NOT ALL OF IT.
- SO THEN YOU DON'T DO
THE BOOKS.
YOU SORT OF DO THE BOOKS.
SO THE BOOKS DON'T REALLY MEAN
ANYTHING WHEN YOU'RE DONE,
'CAUSE THEY'RE NOT ACCURATE.
WHAT ELSE DO YOU DO?
- I DON'T KNOW.
MISCELLANEOUS MAINTENANCE.
FIXED, LIKE, A BROKEN OUTLET
OR SOMETHING LIKE THAT.
- YOU FIXED A BROKEN OUTLET.
THAT'S TERRIFIC.
- HERE AND THERE AND STUFF.
I MEAN, BETTER THAN SOMEBODY
GETTING ELECTROCUTED.
- THAT'S KIND OF YOU.
- I COULD, LIKE,
FEEL THE VIBRATION.
JON STARTED SCREAMING,
BASICALLY TELLING WAYNE
HE'S FULL OF [bleep].
THERE WAS NO REAL ANSWERS.
"I'M DOING THIS.
I'M CHANGING A LIGHT SWITCH."
JUST BULL.
- CAN YOU DO BETTER THAN HIM?
- YES.
DEFINITELY.
- OKAY, YOU'RE
OUR NEW GENERAL MANAGER.
YOU'RE
OUR NEW ASSISTANT MANAGER,
AND YOUR DAYS ARE NUMBERED.
- COMING UP ON BAR RESCUE...
- WHAT ARE YOU GONNA DO,
TAKE HER OUT?
- I WILL RIGHT [bleep] NOW,
RENEE. [Bleep] YOU.
- LET ME SEE
IF YOU'RE CAPABLE OF ANYTHING.
GO GET A PLIER.
I WANT TO SEE EVERY STAPLE
OUT OF THE WALLS.
YOU'RE THE ONE
WHO WATCHED THEM GO THERE.
TAKE 'EM OUT.
AND YOU HELP HIM.
I CANNOT ACCEPT SOMEBODY
WHO DOES NOT ACCEPT
RESPONSIBILITY
FOR THEIR OWN ACTIONS.
WAYNE GOT THE BRUNT OF THIS,
NO QUESTION,
BUT HE SHOULD.
HE'S THE GENERAL MANAGER
OF THIS BUSINESS.
HE'S WORKED HERE LONGER
THAN ANY OF THE OTHERS.
HE IS THE ONE RESPONSIBLE,
AND NOW HE KNOWS IT.
- DOING 'EM ALL AT ONE TIME
KIND OF SUCKS.
- HEY, CAN'T BITCH ABOUT IT.
JUST DO IT.
- OKAY, YEAH, I'LL TAKE SOME
OF THE BLAME, BUT IT'S [bleep]
I GOT TO TAKE
ALL THE [bleep] BLAME.
IT'S LIKE,
WHAT ABOUT EVERYBODY ELSE?
THEY DIDN'T DO THEIR JOB EITHER.
- WITH MANAGEMENT FINALLY
GETTING SOME WORK DONE,
JON CONTINUES
THE TRAINING PROCESS
BY SHARING WITH OWNER RENEE
SOME OF THE SCIENCE
BEHIND WHY ANGELS IS FAILING
AND WHAT IT NEEDS TO SUCCEED.
- 17,287 CARS DRIVE
BY YOUR FRONT DOOR
EVERY DAY.
- WOW.
RIGHT THEN, I WAS THINKING,
OH, MY GOD, WE GOT TO CAPTURE
THESE PEOPLE.
17,000 DRIVE BY A DAY.
WHY CAN'T I GET 100?
- SO THOSE PEOPLE ARE DRIVING
BY THIS BUILDING EVERY DAY,
BUT THEY'RE NOT STOPPING.
- OKAY.
- THAT'S WHY I'M SO HUNG UP
ON THE FRONT OF THE BUILDING.
WHEN THEY ORIGINALLY BUILT
THE MGM GRAND
IN VEGAS, THE GREEN ONE,
THE NEW ONE,
IT HAD THE BIG LION
IN FRONT OF IT.
- RIGHT.
- THEY WANT THE CHINESE
HIGH ROLLERS TO COME
TO THIS PLACE,
AND THEY WILL NOT WALK
THROUGH THE MOUTH OF A LION,
'CAUSE IT'S BAD LUCK.
AS SOON AS MGM GOT RID
OF THAT BIG LION IN FRONT,
THEN THE CHINESE CAME BACK
TO THE BUSINESS.
IT'S ALL ABOUT OUR FRONT DOOR.
- OKAY.
- IT'S GOT TO START
WITH THE FRONT DOOR.
NEXT.
OKAY, HERE'S YOUR SPACE.
LOOKING AT THIS FACILITY,
THAT'S NOT A SWIMMING POOL
IN THE MIDDLE.
THAT'S A STAGE.
- THE STAGE AT ANGELS TAKES UP
APPROXIMATELY 20%
OF THE FLOOR SPACE.
THAT ALONE IS ENOUGH
TO CUT 20% OF SALES.
BUT THE WAY THE STAGE IS SET,
THE MIDDLE OF THE ROOM
CREATES A BARRIER
FOR SOCIAL INTERACTION.
REMOVING THE STAGE
WOULD INCREASE FLOOR SPACE
AND CREATE BETTER FLOW
THROUGH THE BAR.
- I GOT TO START OUT HERE
ON THE STREET.
AND WE GOT TO WORK
OUR WAY BACK
AND TURN THIS
INTO A MONEY MACHINE.
- WITH A LONG WAY TO GO
AND ONLY 48 HOURS
BEFORE THE RELAUNCH,
JON MOVES FULL STEAM AHEAD
IN OVERHAULING THE BAR
THAT WAS ONCE ANGELS.
- AYE-YI-YI.
JON?
- LET ME TALK ABOUT NEON SIGNS
FOR A MINUTE.
FIRST OF ALL,
THEY INDICATE A DIVE BAR.
- WOW.
- SECONDLY, NEON LIGHT
MAKES WOMEN'S SKIN
LOOK TERRIBLE.
AND IT EFFECTS
LENGTH OF STAY.
WE WEREN'T SUPPOSED TO START
TEARING THIS PLACE APART
TILL TONIGHT.
I COULDN'T WAIT.
- [breathes sharply]
- CLEAN UP,
GET SET UP FOR TONIGHT,
AND I'LL SEE YOU GUYS
IN A LITTLE BIT.
AS TRAINING CONTINUES,
MIXOLOGIST MICHAEL TIPPS
TEACHES THE BARTENDERS
SOME NEW DRINKS
TO DISTRACT CUSTOMERS
FROM LOW-PROFIT
BOTTLED BEERS.
- OKAY, GIRLS, WE'RE GONNA GET
INTO SOME BOURBONS.
THIS IS A BIKER BAR.
IT SHOULD HAVE GOOD BOURBONS
AT IT.
KNOB CREEK IS PART
OF THE JIM BEAM FAMILY.
IT'S REALLY STRONG BOURBON.
A LOT OF CARAMEL.
ALSO KIND OF, LIKE,
HINTS OF CHOCOLATE.
BOOKER IS 127 PROOF.
IT BASICALLY COULD START A CAR,
OKAY?
EXACTLY.
A LOT OF YOU GUYS
YOU HAVE COME IN HERE
ARE, LIKE, BIG WHISKEY COKE
DRINKERS, RIGHT?
YOU CAN UPSELL
ON THIS BOOKER'S.
BUT, REMEMBER, IT'S ALMOST TWICE
AS STRONG AS JACK.
LET'S GO WITH A REAL BASIC,
BASIC BOURBON.
MOST PEOPLE RECOGNIZE
MAKER'S MARK.
IT'S FANTASTIC.
IT'S 90 PROOF.
IT'S A FULL-BODIED,
MEDIUM AMBER BOURBON.
WE'RE GONNA DO A DRINK
CALLED A GOLD RUSH.
WE'RE GONNA GO
WITH TWO OUNCES OF BOURBON.
WE'RE GONNA DO EQUAL PARTS
OF LEMON JUICE AND HONEY.
'CAUSE YOU ALWAYS WANT TO GO
LEMON FIRST, 'CAUSE YOU KNOW
YOU CAN ALWAYS MAKE IT SWEETER.
IF YOU GO SWEET FIRST,
IT'S HARDER TO BALANCE IT OUT.
OKAY, SO WE'LL DO
ABOUT 3/4 OUNCE OF LEMON,
3/4 OUNCE OF HONEY.
NOW THIS IS BASICALLY A PLAY
ON A HOT TODDY,
BUT IT'S COLD.
GO AHEAD.
GIVE THAT A SHOT.
TELL ME WHAT YOU TASTE.
- THAT'S [bleep]--
THAT'S DELICIOUS.
- [laughs]
YOU LIKE IT THAT MUCH?
- NOW THAT THE BARTENDERS
HAVE BEEN PROPERLY TRAINED,
JON WILL TEST THEIR NEW SKILLS
WITH A SOFT OPENING.
A SOFT OPENING WILL ALLOW JON
TO SEE HOW THE STAFF RESPONDS
TO A PACKED BAR
AND WILL REVEAL THE IMPROVEMENTS
THAT NEED TO BE MADE
BEFORE THE BAR IS RELAUNCHED.
- REAL QUICK,
WE'RE OPENING IN AN HOUR.
TONIGHT WE'RE GONNA FILL THE
ROOM WITH A BUNCH OF CUSTOMERS.
WE'RE GONNA PUT YOU GUYS
UNDER SOME STRESS.
I'M OPENING UP AN OPPORTUNITY
FOR YOU TO STUMBLE A LITTLE,
NOT QUITE KNOW THE DRINK
PERFECTLY YET,
BUT I STILL WANT YOU TO DO
THE BEST THAT YOU CAN.
WAYNE, THIS IS YOUR CHANCE
TO BE A LIFESAVER,
JUMP IN,
HELP IF THEY GET BUSY.
THIS IS A CHANCE
TO REALLY SHINE
AND REALLY SUPPORT
THESE GUYS.
THIS IS CRITICAL
TO THIS PROCESS.
IT'S AN OPPORTUNITY
TO LET THE CREW REHEARSE.
THE GOOD EMPLOYEES
WILL BUBBLE UP TO THE TOP
AND BECOME OUR SUPERSTARS,
AND WE MIGHT LOSE SOME
ALONG THE WAY TONIGHT.
WE READY?
- WE GOT IT. THANK YOU.
- GENTLEMEN, WELCOME TO ANGELS.
HAVE A GREAT TIME.
- CUSTOMERS START POURING IN AS
SOON AS THE SOFT OPENING BEGINS.
THE STAFF IS ALERT
AND READY FOR ACTION.
- CAN I HAVE THREE GOLD RUSHES?
both: YEAH.
- SHE IS SO NICE.
IS SHE NICE?
I COME TO ANGELS
ONCE OR TWICE A MONTH.
WHOO! THE STAFF
WAS VERY POSITIVE TONIGHT.
A LITTLE BIT DIFFERENT
THAN THEY HAVE BEEN IN THE PAST.
- LET ME GIVE YOU YOUR CHANGE,
SWEETIE.
- OH, I DON'T NEED NO CHANGE.
- THANK YOU, DOLL.
I HAVEN'T SEEN IT THIS BUSY
IN A WHILE,
BUT, I MEAN, IT'S A GOOD THING,
SO, I LIKE A CHALLENGE.
- THEY'RE ACTUALLY SELLING
SOME OF THIS STUFF?
- YEAH.
- NOT BAD. GOOD.
- I WAS REALLY, REALLY IMPRESSED
WITH THE BARTENDERS.
THEY UPSOLD REALLY WELL.
THEY PUSHED PRODUCTS
REALLY WELL.
- TRISH, SWEETHEART,
YOURS ARE DONE.
- THE BARTENDERS ARE CLEARLY
RISING TO THE OCCASION,
BUT DEBORAH HAS UNCOVERED SOME
SERIOUS HOLES IN THE WAY
THE WAITRESSES ARE TRAINED.
- A GIRL WHO WORKED HERE
FOR TWO YEARS
DOESN'T KNOW
WHERE THE ICE MACHINE IS.
- BECAUSE THE MANAGER
OR THE SECURITY
ALWAYS GET THE ICE FOR 'EM HERE,
THAT'S WHY.
- BUT THEY SHOULD KNOW
WHERE IT IS.
- YES.
THIS IS NOT A PROCEDURAL ISSUE
AS MUCH AS THIS SPEAKS
TO A WHOLE LARGER ISSUE
THAT YOU DON'T CONTROL
YOUR BUSINESS AT ALL.
MAKE SURE YOUR STAFF IS INFORMED
AND GET US ORGANIZED.
SHOW ME YOU CAN DO THIS
AND DO IT QUICKLY.
OKAY? DO IT QUICKLY.
LET'S NOT TALK ANYMORE.
- ALL RIGHT.
[bleep] HEY, JIMMY.
WHAT'S HAPPENING?
- THE BAR IS GETTING BUSIER,
AND THE WAITRESSES
ARE LOSING CONTROL OF THE FLOOR
BY NOT TENDING
TO THEIR ASSIGNED SECTIONS.
- WHERE'S BRITTENY?
BRITTENY NEEDS
TO BE HELPING YOU.
- THE GIRLS AREN'T QUITE
FOLLOWING THE DIRECTIONS
THAT THEY WERE GIVEN, WHICH WERE
VERY SIMPLE DIRECTIONS,
LIKE THEY'RE LEAVING
THEIR SECTIONS, GOING OUTSIDE
FOR CIGARETTES,
TELEPHONE CALLS,
WHICH IS BIGGEST PET PEEVE
OF ALL.
YOU TWO ONLY HAVE
TWO TABLES.
- YOU'RE THE ONE THAT TOLD US TO
BE--TO FLIRT WITH THE CUSTOMERS,
TO TALK TO THE CUSTOMERS...
- EXACTLY.
- SO THAT'S WHAT I WAS DOING.
- YOU NEED TO COVER YOUR AREA.
THAT IS YOUR AREA.
- WELL, THEN YOU SHOULDN'T HAVE
SAID TO CONVERSATE
WITH THE CUSTOMERS.
- YOU CONVERSATE
WITH THE CUSTOMERS IN YOUR AREA.
IT'S NOT THAT DIFFICULT.
- WELL, THAT'S WHAT I WAS DOING.
- NO, YOU WEREN'T.
- WHAT'S GOING ON?
I NOTICED THAT BRITTENY
WAS A LITTLE DISRESPECTFUL
TO THE LADY
THAT WAS HELPING US,
AND I WAS OFFENDED.
SHE'S TRYING TO HELP YOU.
YOU'RE STARING AT HER LIKE,
WHAT ARE YOU GONNA DO,
TAKE HER OUT?
- NO, BUT SHE WAS THE ONE
THAT TOLD ME
TO TALK TO THE CUSTOMER.
- SHE IS HERE TO HELP YOU.
- SHE'S THE ONE THAT TOLD ME--
- YOU'RE ARGUING WITH HER.
YOU'RE ARGUING WITH HER.
WHY?
- WHAT WAS I SUPPOSED
TO SAY?
SHE WAS THE ONE THAT TOLD ME--
- YOU SIT THERE, AND YOU LISTEN.
YOU SIT AND YOU LISTEN.
- I WAS LISTENING!
BUT I WAS FOLLOWING
THE RULES AS WELL.
- I THINK YOU NEED
TO STEP OUT OF THE OFFICE--
- I THINK YOU'RE THE ONE
THAT'S WRONG.
- I WANT YOU TO GO
AND NEVER COME BACK.
- AND I NEED MY MONEY
FOR THE BOTH PAYCHECKS
THAT YOU OWE ME.
I'VE WORKED HERE
FOR [bleep] FREE, RENEE.
FOR FREE!
AND IT'S NOT RIGHT.
EVERYBODY'S CHECK BOUNCED.
- YOU'RE A LIAR.
THEY DID NOT.
- I'M NOT LYING.
- GO GET YOUR CHECK.
- I WILL.
I WILL RIGHT [bleep] NOW, RENEE.
[Bleep] YOU.
IT'S NOT THE FIRST TIME
IT'S HAPPENED.
WHEN I FIRST
STARTED WORKING HERE
AND I WAS SUPPOSED TO GET
MY PAYCHECK,
I DIDN'T GET PAID
TILL THE THIRD WEEK,
AND I WAS LIKE,
WHAT'S GOING ON HERE?
AND THEY SAID WHOEVER BRINGS
THE PAYCHECKS IN,
THAT'S HOW IT HAPPENS.
LOOK, THESE TWO CHECKS
[bleep] BOUNCED.
- HOW COULD THEY--
WHERE'S THE NSF?
- I HAVE NO MONEY.
- THERE'S NO NSF ON THEM.
- OKAY, LOOK--
- I DIDN'T GIVE YOU THESE TODAY.
[muffled shouting]
- IT DOESN'T MATTER IF YOU'VE
GIVEN THEM TO ME TODAY.
LOOK AT THESE.
- YOU DIDN'T WORK HERE FOR FREE.
- I DID WORK HERE FOR FREE,
BECAUSE I HAVE NO MONEY!
I HAVE--DON'T HAVE MY $87.37.
I DON'T HAVE MY $131.95
THAT YOU [bleep] OWE ME
FOR WORKING HERE
FOR [bleep] FREE!
- LOOK, THESE TWO CHECKS
[bleep] BOUNCED.
- HOW COULD THEY--
WHERE'S THE NSF?
- I HAVE NO MONEY.
- THERE'S NO NSF ON THEM.
- OKAY, LOOK.
- I DIDN'T GIVE YOU THESE TODAY.
- I COULDN'T COME TO WORK.
IT DOESN'T MATTER
IF YOU'VE GIVEN 'EM TO ME TODAY.
I STILL WORKED HERE
FOR FREE.
- UNFORTUNATELY,
THOSE HUGE BLOWUPS
HAPPEN QUITE OFTEN
AROUND HERE.
- LOOK AT ME!
- YOU DIDN'T WORK HERE FOR FREE.
- I DID WORK HERE FOR FREE
BECAUSE I HAVE NO MONEY!
I HAVE--DON'T HAVE
MY $87.37.
I DON'T HAVE
MY $131.95
THAT YOU [bleep] OWE ME FOR
WORKING HERE FOR [bleep] FREE.
[Bleep], YOU OWE ME
MY TWO CHECKS.
I WORKED HERE.
- I HAD TO WALK AWAY
BECAUSE I WAS A PROBLEM.
AS LONG AS I WAS THERE,
SHE WOULD BE LOUD.
CAN YOU TWO PLEASE GO INSIDE NOW
AND CONTROL HER?
BUT SECURITY OR
THE OTHER MANAGERS WILL STEP IN
AND BE THE GOOD GUY.
'CAUSE I'M THE BAD ONE
OBVIOUSLY TODAY.
- I'M [bleep] PISSED.
[Bleep] IT AIN'T RIGHT, MAN.
- LOWER YOUR VOICE.
OKAY, PLEASE?
TAKE SOME DEEP BREATHS.
COME ON.
WE WILL FIX THE PROBLEM.
JUST TAKE SOME DEEP BREATHS,
OKAY.
- IT DOESN'T MATTER.
I'M FIRED ANYWAY.
AND I WANT MY CHECKS.
- OKAY, I WILL GET IT CLEAR
AND FIXED UP FOR YOU
IN THE MORNING,
OKAY, SWEETHEART?
- AND TELL RENEE
THAT SHE'S AN EMBARRASSMENT.
- OKAY.
- WAYNE.
DO YOU KNOW WHAT'S GOING ON
WITH PAYROLL?
SHE'S SCREAMING AND DOING THIS,
LIKE, WE DIDN'T PAY HER.
I'M EMBARRASSED.
- WAYNE WAS THE CENTER
OF THESE PROBLEMS
BECAUSE HE'S THE GENERAL MANAGER
OF THE BUILDING.
WITH NO BOOKKEEPING,
NO ATTENTION TO BANK ACCOUNTS,
AND NOT CARING MUCH
ABOUT EMPLOYEES,
THESE THINGS HAPPEN.
- [Bleep] THIS.
- ONE THING I KNOW,
RENEE WON'T BE SUCCESSFUL
AS LONG AS WAYNE IS HERE.
- A PUBLIC OUTBURST
IS INCREDIBLY HARMFUL
TO BOTH BUSINESS
AND STAFF MORALE.
BUT IT RUNS FAR DEEPER
THAN WHAT APPEARS
ON THE SURFACE.
JON STEPS IN TO FIND OUT
THE ROOT OF THE PROBLEM.
- WE HAD A PRETTY SERIOUS
INCIDENT TONIGHT,
AND IT WAS UGLY
FOR A COUPLE MINUTES.
WHEN CUSTOMERS SEE THINGS
LIKE THAT,
IT'S NOT GOOD.
WHEN EMPLOYEES THINK THAT THEIR
PAYCHECKS ARE GONNA BOUNCE,
THAT'S EVEN WORSE.
LISTEN TO ME.
WE REALLY SCREWED UP TONIGHT.
AND THE REASON WHY WE SCREWED UP
TONIGHT IS WE ALLOWED
AN EMPLOYEE TO CREATE
A REALLY BAD IMAGE OF US.
- OH, THERE'S DRAMA HERE
EVERY NIGHT.
- WELL, THAT'S WRONG!
WHEN YOU SIT HERE
AND SAY THAT TO ME,
YOU'RE SAYING IT TO ME LIKE THIS
IS THE WAY BUSINESS IS.
RENEE, THIS IS NOT THE WAY
THE BUSINESS IS.
THIS IS THE WAY
YOUR BUSINESS IS ONLY.
WHAT'S IT GONNA BE
TOMORROW NIGHT?
AND WHAT'S IT GONNA BE
THE NEXT NIGHT?
WE HAVE TO STOP THIS CYCLE.
WE HAVE TO STOP THESE THINGS.
WE CAN'T FIX IT IF WE DON'T FILL
THE PLACE WITH PEOPLE,
AND WE CAN'T FIX IT
IF WE DON'T HAVE A MANAGER
WHO'S PRESENTABLE.
I WON'T INVEST MY TIME IN WAYNE.
THE GUY IS AN IDIOT.
HE DOESN'T CARE.
AND IF YOU THINK
HE'S WORTH YOUR TIME,
THEN I'M STARTING TO QUESTION
YOUR INTELLIGENCE.
FIRE HIM.
LET'S GET HIM IN HERE.
- OH, NO.
I DON'T THINK I CAN DO THIS
RIGHT NOW.
- WELL, THEN HOW CAN YOU RUN
A BUSINESS IF YOU CAN'T?
- IS HE THE GUY WHO'S GONNA
GET YOU--MAKE YOU SUCCESSFUL?
- NO.
- OKAY, THEN LET ME INVEST
IN THE PEOPLE WHO CAN.
- CAN YOU MAKE HIM DO
THE JANITOR WORK OR SOMETHING?
OR IS HE GONE FOREVER?
WHERE ELSE IS--
WHAT'S HE GONNA DO?
- DO YOU WANT
TO BE AN OWNER OR NOT?
- YEAH.
- THEN GET HIM THE HELL
OUT OF HERE.
I DON'T CARE HOW YOU DO IT.
- OKAY, BOSS,
YOU WANT TO SIT HERE?
- I'LL BE HAPPY TO DO IT
IF YOU'D LIKE ME TO.
I'LL SHOW YOU HOW IT'S DONE.
UNFORTUNATELY, I HAVE
TO FIRE WAYNE TONIGHT.
I HAVE NO CHOICE.
EVEN HE HIMSELF TOLD ME
HE CAN'T RUN THIS BAR.
YOU KNOW WHAT MY EXPECTATIONS
ARE A LITTLE BIT
FROM THE PAST DAY?
AND YOU KNOW THAT YOU DON'T HAVE
THE ABILITY TO DELIVER THAT.
SO LET'S JUST MAKE THIS SIMPLE.
NO MORE DISCUSSION.
NON-NEGOTIABLE.
I'M GONNA FIRE YOU NOW.
PACK UP YOUR STUFF
AND GOOD LUCK
WITH YOUR NEXT OPPORTUNITY.
IT REALLY DIDN'T SURPRISE HIM
AT ALL.
HE GOT UP AND LEFT.
HE DIDN'T EVEN TRY
TO DEFEND IT,
SUGGEST THAT I WAS WRONG,
TELL ME
THAT HE CAN RUN THE PLACE,
ASK FOR A SECOND CHANCE--
NONE OF THOSE THINGS.
THAT, TO ME, IS EVIDENCE
THAT I MADE THE RIGHT STEP.
- I'M GETTING TIRED
OF THE BAR BUSINESS,
AND MAYBE I'LL TRY
SOMETHING ELSE DIFFERENT.
SO I'M STARTING A NEW CHAPTER
IN MY LIFE.
- NOW THAT JON HAS OVERHAULED
THE STAFF
BY DROPPING THEIR LIABILITIES,
IT'S TIME FOR HIM AND HIS TEAM
TO BEGIN TRANSFORMING THE BAR
INTO AN ASSET.
- WE'RE STARTING
TO TEAR APART THE FACILITY,
AND WE'RE STARTING
TO PUT IT TOGETHER AGAIN.
WE'RE STARTING TO HAVE
A FLOOR PLAN THAT MAKES SENSE
WITH REVENUE-PRODUCING AREAS
AND MERCHANDISING AREAS
AND BILLIARD AREAS
AND DART AREAS.
WE'VE ALSO REMOVED
ALL THE SILHOUETTES OF WOMEN
AND ANYTHING
THAT COULD BE CONSTRUED
AS A CONNECTION
TO A STRIP BAR.
I'M STARTING TO FEEL GOOD.
- AFTER 34 HOURS OF HACKING,
SAWING, REWIRING,
AND PAINTING,
THE STAFF EAGERLY AWAITS
TO CHECK OUT THEIR NEW BAR.
- WHEN I FIRST CAME HERE,
I WASN'T SURE
IF THIS PLACE WAS A STRIP BAR,
A SPORTS BAR,
OR A DIVE BAR.
IT DIDN'T MAKE SENSE TO ME.
WE GOT TO GET 'EM
TO MAKE THAT RIGHT TURN.
AND IT ALL STARTS OUT HERE.
THAT'S THE SCIENCE.
WE'VE PUT TOGETHER SOMETHING
FOR YOU
THAT'S A GREAT BLUE-COLLAR
NEIGHBORHOOD PLACE.
IT DOESN'T GO ABOVE IT.
IT DOESN'T GO BELOW IT.
IT FITS JUST RIGHT.
SO ARE YOU GUYS GONNA BE READY
TO SEE YOUR BAR IN A MINUTE?
- WE'RE READY.
- YEAH.
- ONE, TWO, THREE.
[exclamations and cheers]
- OH, MY GOD.
- WE'VE PUT TOGETHER SOMETHING
FOR YOU
THAT'S A GREAT BLUE-COLLAR
NEIGHBORHOOD PLACE.
IT DOESN'T GO ABOVE IT.
IT DOESN'T GO BELOW IT.
IT FITS JUST RIGHT.
SO ARE YOU GUYS GONNA BE READY
TO SEE YOUR BAR IN A MINUTE?
- WE'RE READY.
- YEAH.
- ONE, TWO, THREE.
[exclamations and cheers]
- OH, HEY!
HEY.
- WELCOME TO RACKS,
BILLIARDS & BOURBON.
- RACKS, NOT RACKS.
I THINK IT'S A GREAT NAME.
YOU KNOW, BRILLIANT.
THE BOURBON--VERY, VERY CLASSY.
I LIKE IT A LOT.
- THERE'S A WINDOW.
- THERE'S A WINDOW.
WOW.
- STRIP BARS DON'T HAVE WINDOWS,
DO THEY?
- NO.
- THAT HELPS COMMUNICATE
THAT WE'RE DIFFERENT.
- I THINK IT'S PERFECT.
I MEAN,
YOU COULDN'T GET A BETTER NAME.
WE ALL LOVE IT.
WE'RE EXCITED.
- WE'RE PLAYING A LITTLE BIT
TO OUR PAST IDENTITY,
BUT WE'RE CLEANING IT UP A LOT.
LOOK AT HOW WE CHANGED
THE COLOR.
WE'VE SEPARATED THE COLORS
FROM THE STRIP CLUB.
WE CHOSE RED AND YELLOW
FOR THE SIGN.
PSYCHOLOGICALLY, RED AND YELLOW
STIMULATE FOOD SALES.
THINK OF ALL THE NATIONAL CHAINS
AND FAST FOOD RESTAURANTS
THAT USE RED AND YELLOW.
WE ALSO KNOW THAT A LINE
OF MOTORCYCLES
CHASES AWAY FEMALES
AND OTHER CUSTOMERS.
SO WE PLACED
A NO PARKING AREA HERE
AND INCREASE OUR APPEAL TO WOMEN
AND OTHER CUSTOMERS AS WELL.
YOU GUYS READY TO SEE
THE INSIDE?
all: YEAH.
- LET'S DO IT. GO AHEAD.
- OH, WOW.
- GO AHEAD INSIDE.
- OH, MY GOD.
OH, MY GOD.
[exclamations]
- WOW. LOOK AT THIS.
- WOW.
- IT'S SO NICE.
- REMEMBER THE BIG STAGE?
IT ROBBED US
OF ABOUT 20%
OF THE SQUARE FOOTAGE
THAT WE WOULD SELL IN.
WITHOUT THE STAGE,
NOW WE HAVE
OUR WHOLE NEW LOUNGE AREA
AND TURNED IT
INTO A REVENUE CENTER.
- IT LOOKS SO CLASSY.
THIS IS DEFINITELY
WHAT WE NEEDED.
IT'S LIKE WE WANT TO WORK
RIGHT NOW.
- AND ALSO MY GUYS
FROM ELITE AUDIO
SET US UP WITH A COUPLE
OF FLAT SCREENS OVER THERE.
- THIS AIN'T THE SAME PLACE.
I'M IN THE WRONG PLACE.
- DID YOU SEE THE LIGHTS
OVER THE BAR?
- THE BARS ARE ABOUT THE SCIENCE
OF EYE MOVEMENT.
BEFORE WE REMODELED THIS PLACE,
GUESTS WERE MOVED
TO NEON SIGNS ON WALLS,
SO BY CREATING EYE MOVEMENT
TO SPIRITS BOTTLES
AND DRAFT BEER,
WE'RE INCREASING
THE PROFITABILITY OF THE BAR
JUST THROUGH LIGHTING.
SO LET'S GO TAKE A LOOK
AT THE POOL ROOM.
ONE OF THE IMPORTANT THINGS
WE DID INSIDE THE BAR
WAS SEPARATE THE BILLIARD ROOM
FROM THE DART ROOM.
WE NOW HAVE FAR BETTER
REVENUE-PRODUCING AREAS
FOR THE BAR.
- I NEVER THOUGHT
IT COULD LOOK LIKE THIS.
EVER.
- SO I GOT TO ASK YOU
A QUICK QUESTION.
DOES THIS FEEL
LIKE A STRIP CLUB?
all: NO.
- IT'S A PRETTY CLASS BAR NOW?
- YEAH.
- CLASS BARS TAKE CREDIT CARDS,
DON'T THEY?
WELL, CONGRATULATIONS, GUYS,
YOU HAVE
A WORKING CREDIT CARD TERMINAL
BEHIND THE BAR.
AND I GOT YOU
A P.O.S. SYSTEM.
- WOW.
- AND NOW CAN DO THE RIGHT KIND
OF TRANSACTIONS AND BRING THE
RIGHT KIND OF CUSTOMERS IN HERE.
- AFTER ALL THE SUBSTANTIAL
UPGRADES ARE MADE,
JON PRESENTS RENEE
WITH NEW UNIFORMS
TO GIVE THE STAFF
A CONSISTENT LOOK
AND COMPLETE THE TRANSFORMATION.
[chatter]
- LET'S GET SUGAR OVER THERE
TO HELP HER OUT.
- I NEED BITTERS.
THERE'S SO MUCH
THAT NEEDS TO BE DONE.
MORE THAN ANY OTHER TIME,
WE NEED TO BRING IT RIGHT NOW.
- ARE WE READY?
- YES!
- TEN, NINE...
- COME ON, TANK.
YOU HAVE TO HELP US STOCK.
- EIGHT, SEVEN...
- I NEED BITTERS.
- SIX...
- SHOOT!
- FIVE...
- YOU JUST DO THE BEST YOU CAN
AS QUICK AS YOU CAN.
- FOUR, THREE...
TWO...
- ARE YOU READY?
- ONE.
LET'S DO IT.
OPEN THE DOORS.
- WITH THE TRANSFORMATION
COMPLETE,
RACKS IS QUEUED UP FOR SUCCESS.
- CONGRATULATIONS, GUYS.
RACKS IS NOW OPEN.
WELL, THIS IS THE MOMENT,
THE RELAUNCH OF THE BAR.
THIS IS THE MOMENT
THAT WE SEE
HOW THE MARKET REACTS TO IT,
HOW THE STAFF DOES,
HOW WE GET A FEELING
FOR HOW SUCCESSFUL
THIS NEW BAR'S GONNA BE.
- WHAT CAN I GET YOU?
WHEN THE DOORS OPEN,
IT WAS LIKE A SWARM OF BEES.
AND IT'S LIKE I TURNED AROUND
AND THERE WAS LIKE 50 PEOPLE
STANDING AT MY BAR.
IT WAS PURE MADNESS.
OO-WHEE!
[chatter]
- WELL, I TELL YOU, IT'S
A WHOLE DIFFERENT ATMOSPHERE.
I THINK IT'S GONNA DRAW
A LOT MORE PEOPLE
TO CORONA
IN THIS AREA, SO...
REALLY HAPPY
THAT THIS HAPPENED.
- THE NEW CONCEPT
IS AN INSTANT HIT
WITH A DEMOGRAPHIC
THAT ANGELS WAS PREVIOUSLY
SORELY LACKING IN--WOMEN.
- I LOVE THE NEW CHANGES.
NOW THIS IS A PLACE
I CAN COME MORE OFTEN
INSTEAD OF JUST
TO KIND OF, LIKE,
HIDE IN THE CORNER
AND HAVE A BEER.
- THERE'S ABOUT 40 WOMEN
IN THERE.
WE WERE LUCKY TO HAVE FOUR WOMEN
IN THERE TWO DAYS AGO.
A BAR WITH NO WOMEN
IS NEVER A SUCCESSFUL BAR.
HAVING 40 WOMEN IN RACKS TONIGHT
IS A FOUNDATION
THAT'LL ATTRACT HUNDREDS OF MEN
TO COME TO THIS BAR.
BANKING IT IN.
I HAVEN'T SEEN IT THIS BUSY
IN YEARS.
TONIGHT I KNOW THAT I'VE MADE
THREE TO FOUR TIMES MORE MONEY
THAN I WOULD
ON AN AVERAGE NIGHT.
THE CUSTOMERS, THEY WERE LAYING
DOWN 5s, 10s, 20s,
AND THAT'S NO JOKE.
HOW MANY GLASSES, BABY?
YES, I AM.
I AM.
[people whistling]
- OUR GUEST COUNTS WENT UP.
OUR SALES PER GUEST WENT UP.
AND OUR LENGTH OF STAY
WENT UP.
WE DREW WELL OVER 100 CUSTOMERS
THROUGH THE BAR TONIGHT.
THAT WAS MY GOAL.
THEY SPENT ABOUT $15 A HEAD.
I WAS LOOKING
FOR ABOUT $14 A HEAD.
AND WE'RE 2 1/2 HOURS INTO IT
AND THEY'RE STILL INSIDE.
WE'RE SUCCESSFUL.
- THANK YOU.
HAVE A GREAT TIME.
- I LIKE THIS ATMOSPHERE, MAN.
IT'S VERY COMFORTABLE.
VERY MELLOW.
THE ATMOSPHERE
MAKES YOU BEHAVE BETTER.
- HOW DO YOU LIKE IT?
- I LOVE IT.
IT LOOKS GOOD.
IT LOOKS GOOD.
- IT'S NICE, HUH?
THEY DID A GREAT JOB.
- THIS IS A VERY DIFFERENT RENEE
FROM FOUR DAYS AGO.
SHE'S ENGAGED,
SHE'S CONFIDENT,
AND SHE LOVES
HER BUSINESS AGAIN.
YOU CAN SEE IT IN HER FACE.
RENEE.
YOU'VE BUILT A BEAUTIFUL PLACE.
- THANK YOU.
- STAY IN CONTROL.
THIS IS YOUR FUTURE.
THAT'S YOUR CHECKBOOK.
YOU KNOW THAT P.O.S. SYSTEM
WE GOT YOU?
- YEAH.
- NOW THERE'S NO EXCUSE.
DO THE BOOKS.
- YUP.
- DO THE ACCOUNTING.
WATCH YOUR NUMBERS.
WATCH YOUR PROFITS.
WE'VE GIVEN YOU EVERYTHING
YOU NEED TO BE PROFITABLE,
RIGHT, GUYS?
- YES, YOU DID.
- I'M REALLY PROUD
OF THIS ONE.
THESE ARE GOOD PEOPLE.
THEY'RE HARDWORKING PEOPLE,
AND THEY WERE BROKE.
NOW WE'VE PROVIDED THEM
WITH A GOOD LIVELIHOOD,
AN ENVIRONMENT THEY'RE PROUD OF,
WE'VE TOUCHED A FEW LIVES,
AND IT MAKES THE LAST FIVE DAYS
REALLY WORTH IT TO ME.
IF RENEE CAN JUST KEEP THE TEAM
MOVING FORWARD,
SHE'S GONNA HAVE
A GOLD MINE.
- TWO MONTHS
AFTER THE RELAUNCH,
RACKS' SALES HAVE DOUBLED.
- THEY'VE DOUBLED
AND THEN SOME.
THERE'S NEW PEOPLE COMING IN
ALL THE TIME.
- WAYNE HAS NOT RETURNED
TO ANGELS SINCE BEING FIRED.
BRAD REMAINS
AS GENERAL MANAGER.
5,000 FAILING BARS NATIONWIDE
CLOSED THEIR DOORS
FOR GOOD.
IF THINGS DON'T CHANGE SOON,
ANGELS SPORTS BAR
IN CORONA, CALIFORNIA
WILL BECOME
JUST ANOTHER STATISTIC.
IN 1992, RENEE VICARY DROPPED
HER LIFE SAVINGS
TO BUY AND RENOVATE
A RUNDOWN BIKER BAR
IN CORONA, CALIFORNIA.
ANGELS SPORTS BAR
QUICKLY BECAME THE SPOT
TO WATCH A GAME
OR CATCH A LOCAL BAND.
- THE BAR WAS MAKING
APPROXIMATELY $85,000
TO $90,000 PER MONTH.
- BUT THE LARGE INTERIOR THAT
ONCE WAS PACKED WALL TO WALL
IS NOW HOST
TO THE FEW STRAY CUSTOMERS
WHO HAPPEN TO ROLL IN.
- WE TRIED EVERYTHING.
WE DO KARAOKE.
WE DO POOL TOURNAMENTS.
I'M NOT SURE WHAT IT IS.
WE'RE JUST BARELY HOLDING ON
AND TRYING TO PAY THE BILLS.
- FEELING DEFEATED,
RENEE HAS TAKEN
A BACK SEAT TO THE BUSINESS,
LETTING GENERAL MANAGER WAYNE
TAKE CONTROL.
- LIKE, WE HAVE STUFF
THAT'S FALLING APART.
SO WE JUST LET IT GO.
- WAYNE'S APATHETIC ATTITUDE
AND INEFFECTIVE LEADERSHIP
HAS LED TO A CRUMBLING INTERIOR,
UNKEPT STAFF, AND AN UNRULY,
OUT OF CONTROL CLIENTELE.
- I LOVE ASS, BROTHER.
IF YOU DON'T GET LAID
ON FRIDAY NIGHT,
GET IN A FIGHT.
- I NEED MY MONEY
FOR THE BOTH PAYCHECKS
THAT YOU OWE ME.
I'VE WORKED HERE
FOR [bleep] FREE, RENEE.
- WELCOME TO ANGELS.
THAT'S WHAT HAPPENS DAILY.
- LOSING $4,000 EACH MONTH,
ANGELS NEEDS MORE
THAN JUST A WING
AND A PRAYER.
- THERE IS NO EXCUSE
FOR THE GARBAGE,
THE FILTH.
YOU'RE NOT IGNORANT.
YOU'RE LAZY.
- MERE MONTHS AWAY
FROM SHUTTING DOWN,
RENEE HAS AGREED TO PULL BACK
THE DOORS, BUST OPEN THE BOOKS,
AND MAKE A CALL
FOR HELP TO BAR RESCUE.
RUNNING A BAR
IS NOT JUST A BUSINESS.
IT'S A SCIENCE.
FROM THE HEIGHT
OF THE STOOLS
TO WHERE YOUR EYES FALL FIRST
ON A MENU.
NO ONE KNOWS MORE ABOUT BAR
SCIENCE THAN JON TAFFER.
- I DON'T EMBRACE EXCUSES.
I EMBRACE SOLUTIONS.
- OVER THE LAST 36 YEARS,
JON HAS TRANSFORMED
HUNDREDS OF FAILING BARS
WORLDWIDE.
- I BELIEVE
THAT YOU COULD DO THIS.
- USING HIS PROVEN METHODS
AND NO-NONSENSE APPROACH...
- DO SOMETHING ABOUT IT.
- JON WILL TURN
THESE MONEY PITS...
- CLEAN THE [bleep] PLACE OUT.
- INTO MONEYMAKERS.
- CORONA, CALIFORNIA:
THIS BLUE-COLLAR COMMUNITY
LIES 48 MILES SOUTHEAST
OF LOS ANGELES.
AS THE PRICES OF REAL ESTATE
IN LOS ANGELES ROSE
IN THE 1980s,
DEVELOPERS BEGAN BUILDING
IN CORONA
AND MARKETING THE TOWN
AS A SUBURB OF L.A.
RENEE VICARY OPENED ANGELS
IN 1992
AT THE HEIGHT
OF THIS REAL ESTATE BOOM
AND CASHED IN BY CATERING TO THE
TOWN'S BLUE-COLLAR DEMOGRAPHIC.
BUT WHAT ONCE SERVED
AS THE TOWN'S MOST POPULAR PLACE
TO CATCH A GAME
OR A DRINK AFTER WORK
IS NOW A SAD RELIC
OF THE PAST.
OWNER RENEE HAS REACHED OUT
TO JON TAFFER FOR HELP.
BUT NEITHER SHE
NOR THE STAFF KNOW
WHAT JON AND HIS WIFE
AND BAR RECON SPECIALIST NICOLE
LOOK LIKE,
OR WHEN THEY WILL SHOW UP.
- MY RECON WITH MY WIFE
IS CRITICAL TO THIS PROCESS.
NICOLE HAS BEEN WITH ME
15 YEARS.
SHE'S MY EYES AND EARS.
SHE KNOWS HOW TO GO
INTO THESE BUSINESSES
AND LOOK AT THEM
AS A CUSTOMER DOES.
THERE'S ANGELS RIGHT THERE.
YOU CAN'T SEE THE DIFFERENCE
BETWEEN THE STRIP CLUB
AND THE BAR.
I MEAN, HOW WOULD YOU KNOW
WHICH SIDE TO GO IN?
- DIRECTLY CONNECTED
TO ANGELS SPORTS BAR
IS A STRIP CLUB
OF THE SAME NAME
THAT RENEE ALSO OWNS.
- YOU CAN'T SEE ANY SEPARATION.
- NO, YOU CAN'T AT ALL.
- IT'S UNBELIEVABLE.
AND THEN LOOK AT THE CONDITION
OF THE OUTSIDE
OF THE BUILDING AND THE LOT.
THERE'S, LIKE, WINDOWS
BOARDED UP IN THE FRONT.
- IT LOOKS LIKE
IT HASN'T BEEN TOUCHED IN YEARS.
- THIS IS GONNA BE
A VERY TRICKY ONE.
- LET'S READ
SOME OF THE YELP REVIEWS.
- "DARK, DANK, STANK,
AND CARPET SMELLS.
YUCK.
NO THANKS."
- OH, MY GOD.
- "DON'T WASTE YOUR TIME
UNLESS YOU WANT
"TO HANG WITH A BUNCH
OF DRUNK BIKER DUDES
"AND BE SERVED BY PEOPLE
WHO MAY
OR MAY NOT WORK
AT THE STRIP CLUB NEXT DOOR."
THAT'S EXACTLY
WHAT IT LOOKS LIKE.
- EXACTLY.
- "MY WIFE WASN'T HAPPY
WHEN I TOLD HER
I WAS AT ANGELS."
YOU KNOW, THAT'S A KEY POINT.
- ABSOLUTELY.
- I DON'T THINK
WE'LL EVER GET WOMEN
TO LINE UP
AT THE FRONT DOOR OF THIS PLACE,
BUT AT LEAST WE CAN GET THEM
TO NOT HATE
WHEN THEIR MEN COME HERE.
YEAH, THERE'S
A REAL PERCEPTION PROBLEM HERE.
THIS IS GONNA BE ROUGH, NICOLE.
- YEAH.
- LET'S GO IN.
LET'S GET SOMETHING TO EAT
AND WE'LL GO FROM THERE.
READY?
- YEAH, LET'S DO IT.
- JON AND NICOLE
HEAD INTO ANGELS,
A 2,500-SQUARE-FOOT VENUE
WHICH FEATURES TWO LINEAR BARS
WITH THREE SERVICE STATIONS,
AN ELEVATED STAGE,
AND POOL TABLES
AND DART BOARDS IN THE BACK.
JON AND NICOLE WILL ASSESS
THE BAR FROM THE POINT OF VIEW
OF A FIRST-TIME CUSTOMER
SO THEY CAN GET A SENSE
OF THE TYPICAL GUEST EXPERIENCE.
IN ADDITION TO THE CAMERAS
THAT HAVE BEEN
FOLLOWING THE ANGELS STAFF,
HIDDEN CAMERAS HAVE BEEN PLACED
AROUND THE BAR TO CAPTURE
JON AND NICOLE'S RECON.
- HOW'S YOUR MARTINI?
- IT'S A LITTLE STRONG.
- THEY SHOULD HAVE PUT
A PIECE OF SOMETHING IN THERE.
- RIGHT.
THERE'S NO GARNISH OR ANYTHING.
- LOOK HOW DIRTY
THIS PLACE IS.
LOOK AT THE STAPLES EVERYWHERE.
IT'S AWFUL.
WOULD YOU EVER COME HERE
WITH A GIRLFRIEND?
- NO WAY.
- ARE YOU UNCOMFORTABLE HERE
EVEN WITH ME?
- YEAH.
YEAH.
- WHAT MAKES YOU UNCOMFORTABLE?
- WELL, FIRST OF ALL, IT'S--
I'M REALLY NOT SURE
WHAT THE PLACE IS.
IS IT GONNA TURN INTO
A STRIP CLUB IN FIVE MINUTES?
IS IT GONNA TURN
INTO A BIKER BAR?
AM I GONNA BE ABLE
TO GET OUT OF HERE SAFELY?
AS A MATTER OF FACT,
IF I HAD ANOTHER DRINK,
I'M NOT SURE I'D FIND THE EXIT.
I DON'T KNOW.
YOU KNOW, THERE'S--
FIRST OF ALL--
- DO YOU FEEL LIKE THE STRIP
CLUB WAS CONNECTED TO IT
OR DO YOU FEEL
LIKE YOU'RE IN A STRIP CLUB?
- I FEEL
LIKE I'M IN THE STRIP CLUB
BECAUSE I'M STARING
AT A STAGE
WITH SILHOUETTES OF WOMEN
ALL AROUND ME.
- YOU'RE EXPECTING A STRIPPER
TO GET ON THE STAGE ANY MINUTE.
- EXACTLY.
- IT LOOKS LIKE A STRIP CLUB
ON THE OUTSIDE,
AND IT LOOKS LIKE A STRIP CLUB
ON THE INSIDE.
AND THE STAFF WORKING IN IT...
ARE STRIPPERS.
- HE WORKS HERE,
THE ASIAN GUY.
SO THAT GUY'S ON BREAK,
AND HE'S SHOOTING POOL, DRINKING
WHILE HE'S ON BREAK.
I THINK OUR FOOD'S COMING.
SHE'S GOT OUR PIZZA
IN HER HAND.
SHE'S WIPING HIS FACE.
OOH, SERVED ON THE TRAY
IT WAS SHIPPED IN.
- THAT'S A FOOD SERVICE PROBLEM.
IT'S NOT FRESH AT ALL.
THE FOOD COMES OUT,
AND IT SAYS "FRESH BAKED PIZZA",
BUT THEY SERVE IT
ON THE CARDBOARD DISK
THAT FROZEN PIZZA COMES IN.
- SO IT'S GONNA BE $26.25.
- OH, OKAY.
YEAH, I'LL DO THAT.
THIS IS A BUSINESS
THAT IS TOTALLY DISCONNECTED
WITH THEIR CUSTOMERS.
THE SERVER COMES UP,
TELLS YOU
THE CREDIT CARD MACHINE
IS BROKEN,
YOU HAVE TO USE CASH,
AND THEN SHE POINTS YOU
TO THE ATM MACHINE,
WHICH HAS A $6 FEE.
SO MY PIZZA JUST COST
$6 MORE.
- UNIMPRESSED WITH THEIR
INITIAL ASSESSMENT OF ANGELS,
JON AND NICOLE STEP OUTSIDE TO
DISCOVER MORE GLARING PROBLEMS--
MOTORCYCLES PARKED IN FRONT.
- SEE, THIS IS UNBELIEVABLE
TO ME,
'CAUSE, YOU KNOW
WHAT OUR RESEARCH SHOWS,
WOMEN OVER 34, IF THERE'S
THREE OR MORE MOTORCYCLES
IN FRONT OF A BAR,
65% OF THEM WILL NOT GO IN.
- IF THERE ARE SIX OR MORE BIKES
PARKED IN FRONT,
THE NUMBER OF WOMEN WHO WILL
NOT WALK THROUGH THE FRONT DOOR
JUMPS TO 88%.
- AFTER MY RECON
WITH NICOLE, I SAW ENOUGH.
- NOW THAT JON
HAS SURVEYED THE BAR,
HE CHANGES GEARS
FROM CUSTOMER TO CONSULTANT.
- ARE YOU RENEE?
- I COULD BE.
- YOU COULD BE. I'M JON TAFFER.
- HI.
- I KNOW EXACTLY WHAT I NEED
TO ATTACK,
AND I GOT TO GO AT THIS BUSINESS
FROM THE TOP DOWN,
SO IT'S TIME FOR ME
TO GO TO WORK.
YOU'RE THE OWNER.
- YEAH.
- I UNDERSTAND
YOUR BAR'S IN TROUBLE.
- YEAH.
- I HAVE TO ASK,
DID YOU GIVE UP HERE?
- NO WAY.
- HOW DO YOU THINK THE WORD
"BIKER BAR" SERVES YOU?
- I DON'T GIVE A [bleep].
MONEY'S MONEY,
AND I HAVE
A FAMILY TO TAKE CARE OF,
YOU KNOW?
- THIS IS SERIOUS BUSINESS
TO YOU.
YOU'RE NOT HERE TO PLAY AROUND.
- NO, I AM NOT.
- YOU'RE HERE FOR THE MONEY.
- YES.
- BUT THE FACT
OF THE MATTER IS,
YOUR BAR
IS SORT OF A [bleep]HOLE.
- WHEN JON SAID,
"YOUR BAR IS A [bleep]HOLE,"
I WANTED TO FIRE HIM.
BUT I COULDN'T.
I CAN'T AFFORD TO
RIGHT NOW.
- HERE'S THE PROBLEM.
AND NOW I'M GONNA LAY IT
ON YOU.
- YES.
- WHEN I DRIVE UP
TO THIS BAR,
YOUR BUILDING LOOKS ABANDONED.
THAT'S NUMBER ONE.
NUMBER TWO,
YOU'RE LETTING MOTORCYCLE GANGS
CHASE YOUR CUSTOMERS AWAY.
- NO, I AM NOT.
- BULL[bleep].
YOU'RE FAILING BECAUSE
OF THE DECISIONS YOU'RE MAKING.
WHOSE STUPID IDEA
WAS IT TO TAKE
A SPORTS BAR
NEXT TO A STRIP CLUB
AND THEN HAVE EVERYTHING IN IT
LOOK LIKE A STRIP CLUB?
- THE MANAGER'S.
- WHEN WAS THE LAST TIME
YOU CHANGED
ONE OF YOUR MANAGERS?
- A LONG TIME.
BUT THE BOTTOM LINE IS
THE PEOPLE THAT ARE IN CONTROL
WERE HERE
FROM THE BEGINNING.
THEY KNOW
HOW I RUN THE SHIP.
- IF WE HAVE THE SAME MANAGERS
HERE DOING THE SAME THINGS
EVERY DAY, RENEE,
IT'S NOT GONNA CHANGE.
IT LOOKS LIKE THE BLIND
LEADING THE BLIND TO ME.
FIRST THING YOU HAVE
TO ACCOMPLISH
IS YOU'VE GOT TO LOOK
IN YOURSELF AND SAY NO MORE.
- OKAY.
- I'M VERY HONEST, RENEE.
AND THERE'S GONNA BE
DIFFICULT MOMENTS BETWEEN US.
BUT AT THE END, YOU'RE GONNA BE
REALLY PLEASED.
WHEN HER EYES FILLED UP
WITH TEARS,
IT SHOWED ME EMBARRASSMENT.
IT SHOWED ME PRIDE.
IT SHOWED ME A CONNECTION
TO THE BUSINESS AND THE
DISAPPOINTMENT THAT SHE'D HAD.
THAT WAS GOOD.
THAT'S THE BEGINNINGS
OF AN EMOTION
THAT I CAN BUILD ON.
I NEED TO TAKE OVER THIS PLACE.
AND I WANT THE STAFF HERE
TOMORROW MORNING
FOR A COMPLETE STAFF MEETING.
- I KNOW MY PLACE HAS FAULTS.
AND I THINK I'M SCARED,
BECAUSE I DON'T WANT
TO LOSE THIS PLACE.
I LOVE IT.
- NOW THAT THE BAR IS OFFICIALLY
UNDER JON'S CONTROL,
HE STARTS THE DAY
WITH A WALK-THROUGH TO CATCH
WHAT HE MIGHT HAVE MISSED
THE NIGHT BEFORE.
- THE PURPOSE OF MY WALK-THROUGH
IS TWO-FOLD.
ONE, I WANT TO SEE IF SHE
ACTUALLY CARES ABOUT THIS STUFF,
AND SECONDLY, WE NEED TO
IDENTIFY THE PROBLEMS TOGETHER.
SO BY SEEING THOSE PROBLEMS,
WE'LL LEARN WHAT WE NEED
TO FIX AND WE'LL SEE HOW MUCH
THE OWNER IS COMMITTED
TO FIXING IT.
THERE'S NO SEPARATION
BETWEEN THE BUSINESSES.
THERE'S NO COLOR.
- NO.
- THERE'S NOTHING THAT REALLY
CREATES A DIFFERENCE.
- IT LOOKS LIKE ONE BUILDING.
- THE SAME LOGO. IT DOES.
HOW DO I FIX THAT?
- WHAT?
- THE FILTH.
HOW DO I FIX THE FACT
THAT YOUR MANAGEMENT WALKS
BY THESE STAPLES
HOW MANY TIMES A DAY?
- A LOT.
- AND NEVER PULLS THEM--
HOW DO WE FIX THAT?
- I ACTUALLY CAME
AND PULLED THOSE OUT MYSELF
THREE WEEKS AGO.
- WELL, WE GOT TO MAKE
A CHANGE THEN, DON'T WE?
- YEAH.
- I MEAN, WE'RE NOT GONNA
SUCCEED WITH THIS CREW
IN THIS SITUATION.
LET'S GO OUT BACK.
AND HERE'S WHERE I GET PISSED.
YOU KNOW WHAT THAT IS?
- YEAH.
- WHAT IS THAT?
- THAT'S SQUIRRELS.
- SQUIRRELS OR RATS.
ONE OF THE TWO.
- NO, IT'S SQUIRRELS.
- WELL, THEY LIVE TOGETHER.
WHAT ABOUT THIS?
I SAW AN ANIMAL
IN HERE BEFORE.
- THAT'S A SQUIRREL.
- HOW CAN WE LEAVE THAT THERE?
- OKAY, BUT WHAT IF HIS CHILDREN
ARE IN THERE?
YOU WANT ME TO CLOSE IT
WITH HIS BABIES--
- SO DO YOU WANT TO MAKE HIM
A PARTNER?
YOU'RE WORRIED
ABOUT THE CHILD OF A SQUIRREL?
- AWW.
- AND LOOK AT THIS.
YOUR EMPLOYEES WALK BY THIS
EVERY DAY.
HOW CAN THEY BE PROUD
OF THIS BUSINESS?
I DON'T GET IT, RENEE.
DO YOU THINK GOOD PEOPLE
WANT TO WALK BY THIS
TO GO TO WORK?
- NO.
- WOULD YOU?
DO ME A FAVOR.
START CLEANING THIS PLACE OUT,
AND I'LL SEE YOU
IN A HALF HOUR.
CLEAN IT.
- COMING UP ON BAR RESCUE...
- YOU'RE NOT IGNORANT.
YOU'RE LAZY.
IS HE DELIVERING FOR YOU?
- NO.
- WHY THE HELL IS HE HERE?
- WHAT'S GOING ON?
- EVERYBODY'S CHECK BOUNCED.
YOU [bleep] OWE ME FOR WORKING
HERE FOR [bleep] FREE!
- NOW THAT OWNER RENEE
HAS EXPERIENCED
JON TAFFER'S MANAGEMENT STYLE
FIRSTHAND...
- OH, MY GOD.
YOU KNOW,
HE'S GONNA COME ON STRONG.
- SHE WARNS THE STAFF
OF HIS ARRIVAL.
AND JON GATHERS THEM
FOR A MEETING.
- HI.
all: HI. HELLO.
- MY NAME IS JON TAFFER.
YOU NOW WORK FOR ME.
I HAVE NO TIME
FOR B.S.
SO EITHER YOU GUYS ARE GONNA GET
ON MY BUS,
OR I'M GONNA RUN YOU OVER.
HOW MANY MANAGERS
ARE IN THIS PLACE?
- PROBABLY FOUR OR FIVE.
- THERE'S MORE MANAGERS
ON THE FLOOR
THAN THERE ARE CUSTOMERS
SOMETIMES?
- THEY ALL ANSWER TO WAYNE.
- SO YOU'RE THE ONE
WHERE THE ULTIMATE
ACCOUNTABILITY LIES.
- YEAH.
- YES.
CONGRATULATIONS.
IT'S ONE OF THE WORST OPERATIONS
I'VE EVER SEEN.
AND THAT'S GONNA CHANGE
TODAY.
- I'M STARTING TO GET
TO THE POINT, LIKE, RENEE,
SHE DOESN'T CARE ABOUT IT.
WHY SHOULD I CARE
ABOUT IT?
SHE OWNS THE PLACE,
AND I JUST WORK FOR HER.
- WHO CAN TELL ME
WHAT'S WRONG WITH THIS PLACE?
RENEE, YOU WANT TO HEAR IT,
DON'T YOU?
- I WANT TO HEAR IT.
YEAH.
YES.
- IT'S OLD.
IT'S OUTDATED.
- IS IT JUST DECOR,
OR IS IT THE WAY WE OPERATE?
- OH, IT'S BOTH.
- SO YOU'RE TELLING ME
THE PLACE IS UNCOOL.
- VERY UNCOOL.
- YUP. FELT THAT WAY TO ME.
OKAY.
HERE'S WHAT WE'RE GONNA DO.
THIS STARTS WITH
CLEANING THIS PLACE UP, GUYS.
- JON ASSIGNS THE STAFF
THE FIRST TASK
UNDER HIS NEW MANAGEMENT--
CLEANING THE BAR
FROM TOP TO BOTTOM.
IT'S REALLY NOT ABOUT CLEANING,
BECAUSE WE'RE GONNA RIP
THIS PLACE APART
IN TWO DAYS ANYWAY.
IT'S ABOUT TEAMBUILDING.
BY HAVING
SOME COMMON OBJECTIVES,
I CAN START TO PULL
THE TEAM TOGETHER.
- I REALLY NEED THIS JOB
BECAUSE OF MY FAMILY.
I GOT A HUSBAND,
TWO KIDS,
WE HAVE A LOT OF BILLS.
SO I WANT THIS BAR
TO SUCCEED
SO THAT I CAN SUCCEED.
- OH, MY GOD.
THIS IS GNARLY.
- BUT NOT EVERYONE SHARES
THE SAME ENTHUSIASM.
- WHEN WE SET OFF TO CLEAN,
WAYNE WAS SLACKING OFF.
I DON'T KNOW
IF HE FEELS IT'S A JOKE
WITH WHAT'S GOING ON,
BUT I TAKE IT SERIOUS.
YOU'RE GONNA JUST WALK AWAY NOW?
OKAY.
- WHAT?
- ARE YOU GONNA TALK
TO ME ABOUT THIS OR NO?
- BRAD DISCOVERS THAT WAYNE HAS
PUT ADVERTISEMENTS
FOR THE STRIP CLUB INSIDE THE
SPORTS BAR'S NAPKIN DISPENSERS,
FURTHER COMPLICATING
THE DIFFERENCE
BETWEEN THE TWO BUSINESSES.
- IT'S ALL ABOUT THE VIP DANCES.
WE DON'T HAVE GIRLS
ON THIS SIDE DANCING.
- BUT THE GUYS THAT COME HERE,
THEY WENT NEXT DOOR.
THEY GO NEXT DOOR
AND GET DANCES.
- APPARENTLY,
FOR HALF AN HOUR,
YOU CAN GET AN UNLIMITED DANCES
FROM A GIRL OF YOUR CHOICE
FOR $100.
SO UNLESS WAYNE'S DANCING
FOR 'EM OVER HERE,
I KNOW NONE OF MY GIRLS
DANCE OVER HERE,
SO THESE WERE MADE
FOR THE OTHER SIDE.
THAT'S NOT THE RIGHT WAY
TO DO THAT, BUT OKAY.
IF YOU SAY SO, WAYNE.
YOU'RE IN CHARGE, SO...
- WITH THE MANAGEMENT STRUGGLING
TO GET ON THE SAME PAGE,
JON CALLS IN HIS BACKUP.
TO HELP THE BAR STAFF,
JON HAS BROUGHT IN
MICHAEL TIPPS,
ONE OF THE MOST SOUGHT-AFTER
MIXOLOGISTS IN THE COUNTRY.
AND WITH 17 YEARS
OF PROFESSIONAL EXPERIENCE...
- THAT'S FANTASTIC.
- MICHAEL WILL HELP
THE ANGELS STAFF
ELEVATE THEIR SKILLS
SO THAT RENEE CAN ELEVATE
HER PROFITS.
- CAN I HAVE A RUM AND COKE?
- SURE.
- NICE WORK, DOCTOR.
RUM AND COKE.
YOU SHOULD ALWAYS HAVE A LIME.
YOUR POURING IT
WAS WAY TOO SHORT.
PROBABLY BARELY AN OUNCE.
WHAT KIND OF GIN
DO YOU CARRY?
YOU DON'T KNOW
WHAT KIND OF GIN YOU HAVE.
WE NEED A MARTINI GLASS.
- NO.
- WHAT'S A COCKTAIL?
YOU'RE A COCKTAIL SERVER?
YOU HAVE TO KNOW
WHAT COCKTAILS ARE.
[laughs]
OH, MY GOD.
MY OVERALL EXPERT OPINION
ON THIS BAR--
DISHEVELED WOULD BE A STEP UP
FROM WHAT THIS PLACE IS.
IT'S A COMPLETE CRAP HOLE.
- BUT A SUCCESSFUL BAR IS
MUCH MORE THAN POURING DRINKS.
TO CREATE A PROPER ENVIRONMENT
FOR MAKING MONEY,
JON BRINGS IN NIGHT CLUB EXPERT
DEBORAH MAGUIRE
TO ASSESS THE GIRLS' PROBLEMS
WITH CUSTOMER SERVICE.
- EYE CONTACT THE ENTIRE TIME.
- DEBORAH
HAS EXPERIENCE BRANDING
SOME OF THE HOTTEST NIGHT CLUBS
IN L.A.,
WHICH MAKES HER
A PERFECT FIT TO GIVE
ANGELS STAFF
THE BOOST THEY NEED.
- HI. THIS IS WHAT
YOU ALL COME TO WORK IN?
SERIOUSLY?
THE IMPORTANCE
OF A CONSISTENT WARDROBE
IS THAT YOU CAN AT LEAST LOCATE
YOUR WAITRESS.
- I PERSONALLY
DON'T REALLY HAVE A PROBLEM.
MANAGEMENT ACTUALLY SAID
THAT THEY WANT TO GEAR IT
MORE TOWARDS BIKINI.
AND I SAID OKAY.
THE CUSTOMERS LIKE IT A LOT.
- YOU HAVE TO KEEP IN MIND
YOU'RE NOT WORKING NEXT DOOR
AT THE GENTLEMEN'S BAR.
ANYTIME YOU'RE
IN CUSTOMER SERVICE,
YOU HAVE TO HAVE
A GOOD PRESENTATION.
AND THAT'S WHAT'S MISSING HERE.
WHO'S BEEN HERE THE LONGEST?
DO YOU EVER LOOK FORWARD
TO COMING TO WORK?
- NO. NOT ANYMORE.
- NOT ANYMORE.
I WOULD LIKE ALL OF YOU TO LOOK
FORWARD TO COMING TO WORK.
YOU'RE SO EXCITED ABOUT WHAT
YOU'RE POSSIBLY GONNA MAKE
THAT NIGHT AT WORK.
- I USED TO WALK OUT OF HERE,
$500, $600 ON A DAY SHIFT.
- WHEN I FIRST STARTED HERE,
MY TIPS WERE
IN THE $100 RANGE,
AND THEN IT JUST DECLINED.
IT'S $50, MAYBE $25,
IF I'M LUCKY.
SOMETIMES I DON'T EVEN GET
TO GO HOME WITH ANYTHING.
- THE BARTENDERS AND WAITRESSES,
WE'RE COMMUNICATING TOGETHER,
TRY TO FIGURE OUT
WHAT'S GOING ON.
- HOW'S THAT MAKE YOU FEEL?
- LIKE WE DON'T MATTER.
IT'S NICE BECAUSE THEY'RE
ACTUALLY ASKING US
WHAT WE THINK,
AND, FOR ONCE,
I THINK MYSELF
AND OTHER BARTENDERS
ARE ACTUALLY FEELING
LIKE THEY'RE BEING HEARD.
WE'RE SUPPOSED TO KEEP
THE BAR AFLOAT.
WE'RE SUPPOSED TO KEEP
THE CUSTOMERS COMING BACK.
WE CAN ONLY DO SO MUCH.
- NOW THAT JON'S EXPERTS
HAVE ASSESSED THE ANGELS STAFF,
THEY MEET WITH JON
TO FORM A STRATEGY
FOR THE BAR'S NEW CONCEPT.
- ALL RIGHTY.
HERE'S WHAT WE GOT, GUYS.
WE HAVE A BAR
THAT HAS THE SAME NAME
AS THE STRIP BAR
NEXT DOOR.
SO WE HAVE TO COME UP
WITH ANOTHER NAME
AND ANOTHER CONCEPT
FOR THIS PLACE.
COUPLE POINTS:
THIS IS NOT A WEALTHY COMMUNITY.
THIS IS A BLUE-COLLAR BAR.
WE'RE NOT GONNA DO ANYTHING
HIGH-END.
WHAT IF I SAID TO YOU
THIS IS A WHISKEY KIND OF BAR?
- I THINK THAT'D MAKE SENSE.
- BLUE-COLLAR, BOILER-MAKER
TYPE OF WHISKEY.
- WELL,
EVEN WHEN I SAW THE BIKES,
THAT WAS THE FIRST THING
I THOUGHT.
I THINK WHISKEY TYPICALLY
GOES ALONG WITH POOL HALLS
AND BIKER BARS, BUT TO MAYBE
KIND OF DO A NICER WHISKEY BAR.
JUST KEEP IT SIMPLE
FOR THE GIRLS TOO
SO IT'S EASY FOR THEM
TO PICK UP.
- YOU KNOW, GUYS,
WE ALL KNOW
THAT THERE WILL NEVER BE
200 WOMEN LINED UP
AT THE FRONT DOOR
OF THIS BAR.
- RIGHT.
- BUT IF I CAN JUST GET
A FEW WOMEN TO COME HERE,
THEN WE'RE ATTAINING
A LEVEL OF RESPECTABILITY
WHERE AT LEAST
YOU CAN COME IN HERE
AND YOUR WIFE
WON'T KILL YOU.
AND I THINK WE CAN DO IT.
- I THINK SO.
- I THINK WE CAN, YEAH.
- IN ORDER TO GET THE STAFF
OF ANGELS
ON THE RIGHT TRACK,
JON AND HIS EXPERTS
GO BACK TO BASICS
AND BEGIN THE TRAINING PROCESS.
- EVERYTHING'S
ABOUT PERCEIVED VALUE, OKAY?
YOU CAN ALWAYS MAKE IT LOOK
LIKE MORE ALCOHOL TOO.
IT'S CALLED THE LONG POUR.
WHENEVER YOU POUR SUPER HIGH.
SAME AMOUNT.
I'M SURE
YOU'VE SEEN THIS BEFORE.
- USING A LONG POUR
WITH A PINT GLASS,
A BAR CAN CHARGE MORE
FOR THE SAME VOLUME OF LIQUOR
BY CREATING THE PERCEPTION
OF A BIGGER, STRONGER DRINK.
- A LOT OF STUFF AT THIS BAR
RIGHT NOW
IS NOT FAIR TO YOU GUYS.
'CAUSE I WOULDN'T LEARN
HALF OF WHAT I KNOW
IF I WAS IN THIS ENVIRONMENT.
- NOW THAT EXPERT MIXOLOGIST
MICHAEL TIPPS
HAS TAUGHT THE BAR STAFF
THE BASICS OF THE PERFECT POUR,
IT'S TIME FOR DEBORAH
TO TEACH THEM
THE BASICS OF PERFECT SERVICE.
- WHAT CAN I GET YOU GUYS?
- MAYBE BEFORE
YOU ASK THEM THAT,
YOU MIGHT ASK,
"HOW ARE YOU?"
SOMETHING SIMPLE.
- FOR APPETIZERS,
I LIKE THE VEGGIE PLATTER OR--
- LET ME INTERRUPT YOU
FOR A SECOND.
DO YOU KNOW
WHAT'S ON THE MENU?
- YEAH, 'CAUSE SHE'S READING IT.
- OKAY, 'CAUSE YOU SHOULDN'T
HAVE TO LOOK ONTO THE MENU.
YOU SHOULD BE LOOKING
THE CUSTOMER RIGHT IN THE EYE.
- JON'S EXPERTS ARE HARD AT WORK
TRAINING THE STAFF.
NOW IT'S TIME FOR JON TO TRAIN
THE BAR'S BIGGEST PROBLEM--
THE MANAGERS.
- GUYS, THIS IS BAR 101.
I MEAN,
TWO GIRLS DON'T EVEN KNOW
THE SAME RECIPE
IN THIS PLACE.
NOW YOU GUYS MIGHT STAND THERE
AND SAY
THAT I HAVE NOT SAT AND SPOKEN
WITH YOU GUYS YET,
BUT THE FACT OF THE MATTER IS
THERE IS NO EXCUSE,
NONE,
FOR CHRISTMAS DECORATIONS
ON THE WALL.
THERE IS NO EXCUSE FOR 1,000
STAPLES ON THE OUTSIDE WALL
OF THIS PLACE THAT YOU GUYS WALK
BY EVERY FRICKING DAY.
THIS IS A FRUSTRATING ONE
FOR ME.
NORMALLY I'LL COME
INTO AN OPERATION LIKE THIS
AND I GET TO WORK
ON BIG THINGS,
NOT GETTING STAPLES
OUT OF A WALL,
NOT GETTING A FLOOR CLEAN.
AND TO SUGGEST FOR A MOMENT
THAT YOU GUYS DESERVE
A PAYCHECK
FOR WALKING PAST THE GARBAGE,
THE STAPLES,
THE LACK OF ATTENTION,
THE FILTH,
THE LACK OF DETAIL AND
SENSITIVITY IS ABSURD TO ME.
ABSURD.
OR YOU WOULDN'T WALK BY THIS.
YOU'D DO SOMETHING
ABOUT IT.
I GOT TO UNDERSTAND IT,
BECAUSE IN 35 YEARS
I'VE NEVER SEEN IT BEFORE.
DO YOU KNOW
THAT THIS SHOULD BE FIXED?
- YES.
- DO YOU KNOW THAT A SERVER
SHOULD BE TRAINED
TO MAKE A MARGARITA?
- YES.
- YES.
DO YOU KNOW THAT THERE SHOULD BE
SOME ACCOUNTING CONTROLS
WHEN A SERVER MAKES A SALE?
- YES.
- SO THEN YOU'RE NOT IGNORANT.
YOU'RE LAZY.
HOW DO YOU FEEL
ABOUT THAT, RENEE?
IS HE DELIVERING FOR YOU?
- NO.
- IS HE DELIVERING
FOR YOUR CUSTOMERS?
- NO.
- IS HE DELIVERING
FOR YOUR EMPLOYEES?
- NO.
- WHY THE HELL IS HE HERE?
- HE'S BEEN WITH ME SO LONG
AND I TRUST HIM.
- TRUST HIM FOR WHAT?
- I DON'T KNOW.
- WELL, WE NEED TO THINK
ABOUT THAT, DON'T WE?
AND YOU EITHER NEED
TO JUSTIFY YOUR EXISTENCE
OR YOU NEED TO GET THE HELL OUT
OF HERE, ONE OF THE TWO.
IS THERE ANYTHING
YOU CAN DEFEND YOURSELF ABOUT?
- I DO THE BOOKS.
- YOU DO THE BOOKS.
SO WHAT'S OUR POURING COST?
- BEER-WISE, HAPPY HOUR
IS ABOUT 40%.
AND THE REGULAR PRICE
IS ABOUT 30%.
- WHAT IF I TOLD YOU
YOU'RE FULL OF BULL?
- I MEAN...
I MEAN, I'M WRONG
ON SOME,
BUT NOT ALL OF IT.
- SO THEN YOU DON'T DO
THE BOOKS.
YOU SORT OF DO THE BOOKS.
SO THE BOOKS DON'T REALLY MEAN
ANYTHING WHEN YOU'RE DONE,
'CAUSE THEY'RE NOT ACCURATE.
WHAT ELSE DO YOU DO?
- I DON'T KNOW.
MISCELLANEOUS MAINTENANCE.
FIXED, LIKE, A BROKEN OUTLET
OR SOMETHING LIKE THAT.
- YOU FIXED A BROKEN OUTLET.
THAT'S TERRIFIC.
- HERE AND THERE AND STUFF.
I MEAN, BETTER THAN SOMEBODY
GETTING ELECTROCUTED.
- THAT'S KIND OF YOU.
- I COULD, LIKE,
FEEL THE VIBRATION.
JON STARTED SCREAMING,
BASICALLY TELLING WAYNE
HE'S FULL OF [bleep].
THERE WAS NO REAL ANSWERS.
"I'M DOING THIS.
I'M CHANGING A LIGHT SWITCH."
JUST BULL.
- CAN YOU DO BETTER THAN HIM?
- YES.
DEFINITELY.
- OKAY, YOU'RE
OUR NEW GENERAL MANAGER.
YOU'RE
OUR NEW ASSISTANT MANAGER,
AND YOUR DAYS ARE NUMBERED.
- COMING UP ON BAR RESCUE...
- WHAT ARE YOU GONNA DO,
TAKE HER OUT?
- I WILL RIGHT [bleep] NOW,
RENEE. [Bleep] YOU.
- LET ME SEE
IF YOU'RE CAPABLE OF ANYTHING.
GO GET A PLIER.
I WANT TO SEE EVERY STAPLE
OUT OF THE WALLS.
YOU'RE THE ONE
WHO WATCHED THEM GO THERE.
TAKE 'EM OUT.
AND YOU HELP HIM.
I CANNOT ACCEPT SOMEBODY
WHO DOES NOT ACCEPT
RESPONSIBILITY
FOR THEIR OWN ACTIONS.
WAYNE GOT THE BRUNT OF THIS,
NO QUESTION,
BUT HE SHOULD.
HE'S THE GENERAL MANAGER
OF THIS BUSINESS.
HE'S WORKED HERE LONGER
THAN ANY OF THE OTHERS.
HE IS THE ONE RESPONSIBLE,
AND NOW HE KNOWS IT.
- DOING 'EM ALL AT ONE TIME
KIND OF SUCKS.
- HEY, CAN'T BITCH ABOUT IT.
JUST DO IT.
- OKAY, YEAH, I'LL TAKE SOME
OF THE BLAME, BUT IT'S [bleep]
I GOT TO TAKE
ALL THE [bleep] BLAME.
IT'S LIKE,
WHAT ABOUT EVERYBODY ELSE?
THEY DIDN'T DO THEIR JOB EITHER.
- WITH MANAGEMENT FINALLY
GETTING SOME WORK DONE,
JON CONTINUES
THE TRAINING PROCESS
BY SHARING WITH OWNER RENEE
SOME OF THE SCIENCE
BEHIND WHY ANGELS IS FAILING
AND WHAT IT NEEDS TO SUCCEED.
- 17,287 CARS DRIVE
BY YOUR FRONT DOOR
EVERY DAY.
- WOW.
RIGHT THEN, I WAS THINKING,
OH, MY GOD, WE GOT TO CAPTURE
THESE PEOPLE.
17,000 DRIVE BY A DAY.
WHY CAN'T I GET 100?
- SO THOSE PEOPLE ARE DRIVING
BY THIS BUILDING EVERY DAY,
BUT THEY'RE NOT STOPPING.
- OKAY.
- THAT'S WHY I'M SO HUNG UP
ON THE FRONT OF THE BUILDING.
WHEN THEY ORIGINALLY BUILT
THE MGM GRAND
IN VEGAS, THE GREEN ONE,
THE NEW ONE,
IT HAD THE BIG LION
IN FRONT OF IT.
- RIGHT.
- THEY WANT THE CHINESE
HIGH ROLLERS TO COME
TO THIS PLACE,
AND THEY WILL NOT WALK
THROUGH THE MOUTH OF A LION,
'CAUSE IT'S BAD LUCK.
AS SOON AS MGM GOT RID
OF THAT BIG LION IN FRONT,
THEN THE CHINESE CAME BACK
TO THE BUSINESS.
IT'S ALL ABOUT OUR FRONT DOOR.
- OKAY.
- IT'S GOT TO START
WITH THE FRONT DOOR.
NEXT.
OKAY, HERE'S YOUR SPACE.
LOOKING AT THIS FACILITY,
THAT'S NOT A SWIMMING POOL
IN THE MIDDLE.
THAT'S A STAGE.
- THE STAGE AT ANGELS TAKES UP
APPROXIMATELY 20%
OF THE FLOOR SPACE.
THAT ALONE IS ENOUGH
TO CUT 20% OF SALES.
BUT THE WAY THE STAGE IS SET,
THE MIDDLE OF THE ROOM
CREATES A BARRIER
FOR SOCIAL INTERACTION.
REMOVING THE STAGE
WOULD INCREASE FLOOR SPACE
AND CREATE BETTER FLOW
THROUGH THE BAR.
- I GOT TO START OUT HERE
ON THE STREET.
AND WE GOT TO WORK
OUR WAY BACK
AND TURN THIS
INTO A MONEY MACHINE.
- WITH A LONG WAY TO GO
AND ONLY 48 HOURS
BEFORE THE RELAUNCH,
JON MOVES FULL STEAM AHEAD
IN OVERHAULING THE BAR
THAT WAS ONCE ANGELS.
- AYE-YI-YI.
JON?
- LET ME TALK ABOUT NEON SIGNS
FOR A MINUTE.
FIRST OF ALL,
THEY INDICATE A DIVE BAR.
- WOW.
- SECONDLY, NEON LIGHT
MAKES WOMEN'S SKIN
LOOK TERRIBLE.
AND IT EFFECTS
LENGTH OF STAY.
WE WEREN'T SUPPOSED TO START
TEARING THIS PLACE APART
TILL TONIGHT.
I COULDN'T WAIT.
- [breathes sharply]
- CLEAN UP,
GET SET UP FOR TONIGHT,
AND I'LL SEE YOU GUYS
IN A LITTLE BIT.
AS TRAINING CONTINUES,
MIXOLOGIST MICHAEL TIPPS
TEACHES THE BARTENDERS
SOME NEW DRINKS
TO DISTRACT CUSTOMERS
FROM LOW-PROFIT
BOTTLED BEERS.
- OKAY, GIRLS, WE'RE GONNA GET
INTO SOME BOURBONS.
THIS IS A BIKER BAR.
IT SHOULD HAVE GOOD BOURBONS
AT IT.
KNOB CREEK IS PART
OF THE JIM BEAM FAMILY.
IT'S REALLY STRONG BOURBON.
A LOT OF CARAMEL.
ALSO KIND OF, LIKE,
HINTS OF CHOCOLATE.
BOOKER IS 127 PROOF.
IT BASICALLY COULD START A CAR,
OKAY?
EXACTLY.
A LOT OF YOU GUYS
YOU HAVE COME IN HERE
ARE, LIKE, BIG WHISKEY COKE
DRINKERS, RIGHT?
YOU CAN UPSELL
ON THIS BOOKER'S.
BUT, REMEMBER, IT'S ALMOST TWICE
AS STRONG AS JACK.
LET'S GO WITH A REAL BASIC,
BASIC BOURBON.
MOST PEOPLE RECOGNIZE
MAKER'S MARK.
IT'S FANTASTIC.
IT'S 90 PROOF.
IT'S A FULL-BODIED,
MEDIUM AMBER BOURBON.
WE'RE GONNA DO A DRINK
CALLED A GOLD RUSH.
WE'RE GONNA GO
WITH TWO OUNCES OF BOURBON.
WE'RE GONNA DO EQUAL PARTS
OF LEMON JUICE AND HONEY.
'CAUSE YOU ALWAYS WANT TO GO
LEMON FIRST, 'CAUSE YOU KNOW
YOU CAN ALWAYS MAKE IT SWEETER.
IF YOU GO SWEET FIRST,
IT'S HARDER TO BALANCE IT OUT.
OKAY, SO WE'LL DO
ABOUT 3/4 OUNCE OF LEMON,
3/4 OUNCE OF HONEY.
NOW THIS IS BASICALLY A PLAY
ON A HOT TODDY,
BUT IT'S COLD.
GO AHEAD.
GIVE THAT A SHOT.
TELL ME WHAT YOU TASTE.
- THAT'S [bleep]--
THAT'S DELICIOUS.
- [laughs]
YOU LIKE IT THAT MUCH?
- NOW THAT THE BARTENDERS
HAVE BEEN PROPERLY TRAINED,
JON WILL TEST THEIR NEW SKILLS
WITH A SOFT OPENING.
A SOFT OPENING WILL ALLOW JON
TO SEE HOW THE STAFF RESPONDS
TO A PACKED BAR
AND WILL REVEAL THE IMPROVEMENTS
THAT NEED TO BE MADE
BEFORE THE BAR IS RELAUNCHED.
- REAL QUICK,
WE'RE OPENING IN AN HOUR.
TONIGHT WE'RE GONNA FILL THE
ROOM WITH A BUNCH OF CUSTOMERS.
WE'RE GONNA PUT YOU GUYS
UNDER SOME STRESS.
I'M OPENING UP AN OPPORTUNITY
FOR YOU TO STUMBLE A LITTLE,
NOT QUITE KNOW THE DRINK
PERFECTLY YET,
BUT I STILL WANT YOU TO DO
THE BEST THAT YOU CAN.
WAYNE, THIS IS YOUR CHANCE
TO BE A LIFESAVER,
JUMP IN,
HELP IF THEY GET BUSY.
THIS IS A CHANCE
TO REALLY SHINE
AND REALLY SUPPORT
THESE GUYS.
THIS IS CRITICAL
TO THIS PROCESS.
IT'S AN OPPORTUNITY
TO LET THE CREW REHEARSE.
THE GOOD EMPLOYEES
WILL BUBBLE UP TO THE TOP
AND BECOME OUR SUPERSTARS,
AND WE MIGHT LOSE SOME
ALONG THE WAY TONIGHT.
WE READY?
- WE GOT IT. THANK YOU.
- GENTLEMEN, WELCOME TO ANGELS.
HAVE A GREAT TIME.
- CUSTOMERS START POURING IN AS
SOON AS THE SOFT OPENING BEGINS.
THE STAFF IS ALERT
AND READY FOR ACTION.
- CAN I HAVE THREE GOLD RUSHES?
both: YEAH.
- SHE IS SO NICE.
IS SHE NICE?
I COME TO ANGELS
ONCE OR TWICE A MONTH.
WHOO! THE STAFF
WAS VERY POSITIVE TONIGHT.
A LITTLE BIT DIFFERENT
THAN THEY HAVE BEEN IN THE PAST.
- LET ME GIVE YOU YOUR CHANGE,
SWEETIE.
- OH, I DON'T NEED NO CHANGE.
- THANK YOU, DOLL.
I HAVEN'T SEEN IT THIS BUSY
IN A WHILE,
BUT, I MEAN, IT'S A GOOD THING,
SO, I LIKE A CHALLENGE.
- THEY'RE ACTUALLY SELLING
SOME OF THIS STUFF?
- YEAH.
- NOT BAD. GOOD.
- I WAS REALLY, REALLY IMPRESSED
WITH THE BARTENDERS.
THEY UPSOLD REALLY WELL.
THEY PUSHED PRODUCTS
REALLY WELL.
- TRISH, SWEETHEART,
YOURS ARE DONE.
- THE BARTENDERS ARE CLEARLY
RISING TO THE OCCASION,
BUT DEBORAH HAS UNCOVERED SOME
SERIOUS HOLES IN THE WAY
THE WAITRESSES ARE TRAINED.
- A GIRL WHO WORKED HERE
FOR TWO YEARS
DOESN'T KNOW
WHERE THE ICE MACHINE IS.
- BECAUSE THE MANAGER
OR THE SECURITY
ALWAYS GET THE ICE FOR 'EM HERE,
THAT'S WHY.
- BUT THEY SHOULD KNOW
WHERE IT IS.
- YES.
THIS IS NOT A PROCEDURAL ISSUE
AS MUCH AS THIS SPEAKS
TO A WHOLE LARGER ISSUE
THAT YOU DON'T CONTROL
YOUR BUSINESS AT ALL.
MAKE SURE YOUR STAFF IS INFORMED
AND GET US ORGANIZED.
SHOW ME YOU CAN DO THIS
AND DO IT QUICKLY.
OKAY? DO IT QUICKLY.
LET'S NOT TALK ANYMORE.
- ALL RIGHT.
[bleep] HEY, JIMMY.
WHAT'S HAPPENING?
- THE BAR IS GETTING BUSIER,
AND THE WAITRESSES
ARE LOSING CONTROL OF THE FLOOR
BY NOT TENDING
TO THEIR ASSIGNED SECTIONS.
- WHERE'S BRITTENY?
BRITTENY NEEDS
TO BE HELPING YOU.
- THE GIRLS AREN'T QUITE
FOLLOWING THE DIRECTIONS
THAT THEY WERE GIVEN, WHICH WERE
VERY SIMPLE DIRECTIONS,
LIKE THEY'RE LEAVING
THEIR SECTIONS, GOING OUTSIDE
FOR CIGARETTES,
TELEPHONE CALLS,
WHICH IS BIGGEST PET PEEVE
OF ALL.
YOU TWO ONLY HAVE
TWO TABLES.
- YOU'RE THE ONE THAT TOLD US TO
BE--TO FLIRT WITH THE CUSTOMERS,
TO TALK TO THE CUSTOMERS...
- EXACTLY.
- SO THAT'S WHAT I WAS DOING.
- YOU NEED TO COVER YOUR AREA.
THAT IS YOUR AREA.
- WELL, THEN YOU SHOULDN'T HAVE
SAID TO CONVERSATE
WITH THE CUSTOMERS.
- YOU CONVERSATE
WITH THE CUSTOMERS IN YOUR AREA.
IT'S NOT THAT DIFFICULT.
- WELL, THAT'S WHAT I WAS DOING.
- NO, YOU WEREN'T.
- WHAT'S GOING ON?
I NOTICED THAT BRITTENY
WAS A LITTLE DISRESPECTFUL
TO THE LADY
THAT WAS HELPING US,
AND I WAS OFFENDED.
SHE'S TRYING TO HELP YOU.
YOU'RE STARING AT HER LIKE,
WHAT ARE YOU GONNA DO,
TAKE HER OUT?
- NO, BUT SHE WAS THE ONE
THAT TOLD ME
TO TALK TO THE CUSTOMER.
- SHE IS HERE TO HELP YOU.
- SHE'S THE ONE THAT TOLD ME--
- YOU'RE ARGUING WITH HER.
YOU'RE ARGUING WITH HER.
WHY?
- WHAT WAS I SUPPOSED
TO SAY?
SHE WAS THE ONE THAT TOLD ME--
- YOU SIT THERE, AND YOU LISTEN.
YOU SIT AND YOU LISTEN.
- I WAS LISTENING!
BUT I WAS FOLLOWING
THE RULES AS WELL.
- I THINK YOU NEED
TO STEP OUT OF THE OFFICE--
- I THINK YOU'RE THE ONE
THAT'S WRONG.
- I WANT YOU TO GO
AND NEVER COME BACK.
- AND I NEED MY MONEY
FOR THE BOTH PAYCHECKS
THAT YOU OWE ME.
I'VE WORKED HERE
FOR [bleep] FREE, RENEE.
FOR FREE!
AND IT'S NOT RIGHT.
EVERYBODY'S CHECK BOUNCED.
- YOU'RE A LIAR.
THEY DID NOT.
- I'M NOT LYING.
- GO GET YOUR CHECK.
- I WILL.
I WILL RIGHT [bleep] NOW, RENEE.
[Bleep] YOU.
IT'S NOT THE FIRST TIME
IT'S HAPPENED.
WHEN I FIRST
STARTED WORKING HERE
AND I WAS SUPPOSED TO GET
MY PAYCHECK,
I DIDN'T GET PAID
TILL THE THIRD WEEK,
AND I WAS LIKE,
WHAT'S GOING ON HERE?
AND THEY SAID WHOEVER BRINGS
THE PAYCHECKS IN,
THAT'S HOW IT HAPPENS.
LOOK, THESE TWO CHECKS
[bleep] BOUNCED.
- HOW COULD THEY--
WHERE'S THE NSF?
- I HAVE NO MONEY.
- THERE'S NO NSF ON THEM.
- OKAY, LOOK--
- I DIDN'T GIVE YOU THESE TODAY.
[muffled shouting]
- IT DOESN'T MATTER IF YOU'VE
GIVEN THEM TO ME TODAY.
LOOK AT THESE.
- YOU DIDN'T WORK HERE FOR FREE.
- I DID WORK HERE FOR FREE,
BECAUSE I HAVE NO MONEY!
I HAVE--DON'T HAVE MY $87.37.
I DON'T HAVE MY $131.95
THAT YOU [bleep] OWE ME
FOR WORKING HERE
FOR [bleep] FREE!
- LOOK, THESE TWO CHECKS
[bleep] BOUNCED.
- HOW COULD THEY--
WHERE'S THE NSF?
- I HAVE NO MONEY.
- THERE'S NO NSF ON THEM.
- OKAY, LOOK.
- I DIDN'T GIVE YOU THESE TODAY.
- I COULDN'T COME TO WORK.
IT DOESN'T MATTER
IF YOU'VE GIVEN 'EM TO ME TODAY.
I STILL WORKED HERE
FOR FREE.
- UNFORTUNATELY,
THOSE HUGE BLOWUPS
HAPPEN QUITE OFTEN
AROUND HERE.
- LOOK AT ME!
- YOU DIDN'T WORK HERE FOR FREE.
- I DID WORK HERE FOR FREE
BECAUSE I HAVE NO MONEY!
I HAVE--DON'T HAVE
MY $87.37.
I DON'T HAVE
MY $131.95
THAT YOU [bleep] OWE ME FOR
WORKING HERE FOR [bleep] FREE.
[Bleep], YOU OWE ME
MY TWO CHECKS.
I WORKED HERE.
- I HAD TO WALK AWAY
BECAUSE I WAS A PROBLEM.
AS LONG AS I WAS THERE,
SHE WOULD BE LOUD.
CAN YOU TWO PLEASE GO INSIDE NOW
AND CONTROL HER?
BUT SECURITY OR
THE OTHER MANAGERS WILL STEP IN
AND BE THE GOOD GUY.
'CAUSE I'M THE BAD ONE
OBVIOUSLY TODAY.
- I'M [bleep] PISSED.
[Bleep] IT AIN'T RIGHT, MAN.
- LOWER YOUR VOICE.
OKAY, PLEASE?
TAKE SOME DEEP BREATHS.
COME ON.
WE WILL FIX THE PROBLEM.
JUST TAKE SOME DEEP BREATHS,
OKAY.
- IT DOESN'T MATTER.
I'M FIRED ANYWAY.
AND I WANT MY CHECKS.
- OKAY, I WILL GET IT CLEAR
AND FIXED UP FOR YOU
IN THE MORNING,
OKAY, SWEETHEART?
- AND TELL RENEE
THAT SHE'S AN EMBARRASSMENT.
- OKAY.
- WAYNE.
DO YOU KNOW WHAT'S GOING ON
WITH PAYROLL?
SHE'S SCREAMING AND DOING THIS,
LIKE, WE DIDN'T PAY HER.
I'M EMBARRASSED.
- WAYNE WAS THE CENTER
OF THESE PROBLEMS
BECAUSE HE'S THE GENERAL MANAGER
OF THE BUILDING.
WITH NO BOOKKEEPING,
NO ATTENTION TO BANK ACCOUNTS,
AND NOT CARING MUCH
ABOUT EMPLOYEES,
THESE THINGS HAPPEN.
- [Bleep] THIS.
- ONE THING I KNOW,
RENEE WON'T BE SUCCESSFUL
AS LONG AS WAYNE IS HERE.
- A PUBLIC OUTBURST
IS INCREDIBLY HARMFUL
TO BOTH BUSINESS
AND STAFF MORALE.
BUT IT RUNS FAR DEEPER
THAN WHAT APPEARS
ON THE SURFACE.
JON STEPS IN TO FIND OUT
THE ROOT OF THE PROBLEM.
- WE HAD A PRETTY SERIOUS
INCIDENT TONIGHT,
AND IT WAS UGLY
FOR A COUPLE MINUTES.
WHEN CUSTOMERS SEE THINGS
LIKE THAT,
IT'S NOT GOOD.
WHEN EMPLOYEES THINK THAT THEIR
PAYCHECKS ARE GONNA BOUNCE,
THAT'S EVEN WORSE.
LISTEN TO ME.
WE REALLY SCREWED UP TONIGHT.
AND THE REASON WHY WE SCREWED UP
TONIGHT IS WE ALLOWED
AN EMPLOYEE TO CREATE
A REALLY BAD IMAGE OF US.
- OH, THERE'S DRAMA HERE
EVERY NIGHT.
- WELL, THAT'S WRONG!
WHEN YOU SIT HERE
AND SAY THAT TO ME,
YOU'RE SAYING IT TO ME LIKE THIS
IS THE WAY BUSINESS IS.
RENEE, THIS IS NOT THE WAY
THE BUSINESS IS.
THIS IS THE WAY
YOUR BUSINESS IS ONLY.
WHAT'S IT GONNA BE
TOMORROW NIGHT?
AND WHAT'S IT GONNA BE
THE NEXT NIGHT?
WE HAVE TO STOP THIS CYCLE.
WE HAVE TO STOP THESE THINGS.
WE CAN'T FIX IT IF WE DON'T FILL
THE PLACE WITH PEOPLE,
AND WE CAN'T FIX IT
IF WE DON'T HAVE A MANAGER
WHO'S PRESENTABLE.
I WON'T INVEST MY TIME IN WAYNE.
THE GUY IS AN IDIOT.
HE DOESN'T CARE.
AND IF YOU THINK
HE'S WORTH YOUR TIME,
THEN I'M STARTING TO QUESTION
YOUR INTELLIGENCE.
FIRE HIM.
LET'S GET HIM IN HERE.
- OH, NO.
I DON'T THINK I CAN DO THIS
RIGHT NOW.
- WELL, THEN HOW CAN YOU RUN
A BUSINESS IF YOU CAN'T?
- IS HE THE GUY WHO'S GONNA
GET YOU--MAKE YOU SUCCESSFUL?
- NO.
- OKAY, THEN LET ME INVEST
IN THE PEOPLE WHO CAN.
- CAN YOU MAKE HIM DO
THE JANITOR WORK OR SOMETHING?
OR IS HE GONE FOREVER?
WHERE ELSE IS--
WHAT'S HE GONNA DO?
- DO YOU WANT
TO BE AN OWNER OR NOT?
- YEAH.
- THEN GET HIM THE HELL
OUT OF HERE.
I DON'T CARE HOW YOU DO IT.
- OKAY, BOSS,
YOU WANT TO SIT HERE?
- I'LL BE HAPPY TO DO IT
IF YOU'D LIKE ME TO.
I'LL SHOW YOU HOW IT'S DONE.
UNFORTUNATELY, I HAVE
TO FIRE WAYNE TONIGHT.
I HAVE NO CHOICE.
EVEN HE HIMSELF TOLD ME
HE CAN'T RUN THIS BAR.
YOU KNOW WHAT MY EXPECTATIONS
ARE A LITTLE BIT
FROM THE PAST DAY?
AND YOU KNOW THAT YOU DON'T HAVE
THE ABILITY TO DELIVER THAT.
SO LET'S JUST MAKE THIS SIMPLE.
NO MORE DISCUSSION.
NON-NEGOTIABLE.
I'M GONNA FIRE YOU NOW.
PACK UP YOUR STUFF
AND GOOD LUCK
WITH YOUR NEXT OPPORTUNITY.
IT REALLY DIDN'T SURPRISE HIM
AT ALL.
HE GOT UP AND LEFT.
HE DIDN'T EVEN TRY
TO DEFEND IT,
SUGGEST THAT I WAS WRONG,
TELL ME
THAT HE CAN RUN THE PLACE,
ASK FOR A SECOND CHANCE--
NONE OF THOSE THINGS.
THAT, TO ME, IS EVIDENCE
THAT I MADE THE RIGHT STEP.
- I'M GETTING TIRED
OF THE BAR BUSINESS,
AND MAYBE I'LL TRY
SOMETHING ELSE DIFFERENT.
SO I'M STARTING A NEW CHAPTER
IN MY LIFE.
- NOW THAT JON HAS OVERHAULED
THE STAFF
BY DROPPING THEIR LIABILITIES,
IT'S TIME FOR HIM AND HIS TEAM
TO BEGIN TRANSFORMING THE BAR
INTO AN ASSET.
- WE'RE STARTING
TO TEAR APART THE FACILITY,
AND WE'RE STARTING
TO PUT IT TOGETHER AGAIN.
WE'RE STARTING TO HAVE
A FLOOR PLAN THAT MAKES SENSE
WITH REVENUE-PRODUCING AREAS
AND MERCHANDISING AREAS
AND BILLIARD AREAS
AND DART AREAS.
WE'VE ALSO REMOVED
ALL THE SILHOUETTES OF WOMEN
AND ANYTHING
THAT COULD BE CONSTRUED
AS A CONNECTION
TO A STRIP BAR.
I'M STARTING TO FEEL GOOD.
- AFTER 34 HOURS OF HACKING,
SAWING, REWIRING,
AND PAINTING,
THE STAFF EAGERLY AWAITS
TO CHECK OUT THEIR NEW BAR.
- WHEN I FIRST CAME HERE,
I WASN'T SURE
IF THIS PLACE WAS A STRIP BAR,
A SPORTS BAR,
OR A DIVE BAR.
IT DIDN'T MAKE SENSE TO ME.
WE GOT TO GET 'EM
TO MAKE THAT RIGHT TURN.
AND IT ALL STARTS OUT HERE.
THAT'S THE SCIENCE.
WE'VE PUT TOGETHER SOMETHING
FOR YOU
THAT'S A GREAT BLUE-COLLAR
NEIGHBORHOOD PLACE.
IT DOESN'T GO ABOVE IT.
IT DOESN'T GO BELOW IT.
IT FITS JUST RIGHT.
SO ARE YOU GUYS GONNA BE READY
TO SEE YOUR BAR IN A MINUTE?
- WE'RE READY.
- YEAH.
- ONE, TWO, THREE.
[exclamations and cheers]
- OH, MY GOD.
- WE'VE PUT TOGETHER SOMETHING
FOR YOU
THAT'S A GREAT BLUE-COLLAR
NEIGHBORHOOD PLACE.
IT DOESN'T GO ABOVE IT.
IT DOESN'T GO BELOW IT.
IT FITS JUST RIGHT.
SO ARE YOU GUYS GONNA BE READY
TO SEE YOUR BAR IN A MINUTE?
- WE'RE READY.
- YEAH.
- ONE, TWO, THREE.
[exclamations and cheers]
- OH, HEY!
HEY.
- WELCOME TO RACKS,
BILLIARDS & BOURBON.
- RACKS, NOT RACKS.
I THINK IT'S A GREAT NAME.
YOU KNOW, BRILLIANT.
THE BOURBON--VERY, VERY CLASSY.
I LIKE IT A LOT.
- THERE'S A WINDOW.
- THERE'S A WINDOW.
WOW.
- STRIP BARS DON'T HAVE WINDOWS,
DO THEY?
- NO.
- THAT HELPS COMMUNICATE
THAT WE'RE DIFFERENT.
- I THINK IT'S PERFECT.
I MEAN,
YOU COULDN'T GET A BETTER NAME.
WE ALL LOVE IT.
WE'RE EXCITED.
- WE'RE PLAYING A LITTLE BIT
TO OUR PAST IDENTITY,
BUT WE'RE CLEANING IT UP A LOT.
LOOK AT HOW WE CHANGED
THE COLOR.
WE'VE SEPARATED THE COLORS
FROM THE STRIP CLUB.
WE CHOSE RED AND YELLOW
FOR THE SIGN.
PSYCHOLOGICALLY, RED AND YELLOW
STIMULATE FOOD SALES.
THINK OF ALL THE NATIONAL CHAINS
AND FAST FOOD RESTAURANTS
THAT USE RED AND YELLOW.
WE ALSO KNOW THAT A LINE
OF MOTORCYCLES
CHASES AWAY FEMALES
AND OTHER CUSTOMERS.
SO WE PLACED
A NO PARKING AREA HERE
AND INCREASE OUR APPEAL TO WOMEN
AND OTHER CUSTOMERS AS WELL.
YOU GUYS READY TO SEE
THE INSIDE?
all: YEAH.
- LET'S DO IT. GO AHEAD.
- OH, WOW.
- GO AHEAD INSIDE.
- OH, MY GOD.
OH, MY GOD.
[exclamations]
- WOW. LOOK AT THIS.
- WOW.
- IT'S SO NICE.
- REMEMBER THE BIG STAGE?
IT ROBBED US
OF ABOUT 20%
OF THE SQUARE FOOTAGE
THAT WE WOULD SELL IN.
WITHOUT THE STAGE,
NOW WE HAVE
OUR WHOLE NEW LOUNGE AREA
AND TURNED IT
INTO A REVENUE CENTER.
- IT LOOKS SO CLASSY.
THIS IS DEFINITELY
WHAT WE NEEDED.
IT'S LIKE WE WANT TO WORK
RIGHT NOW.
- AND ALSO MY GUYS
FROM ELITE AUDIO
SET US UP WITH A COUPLE
OF FLAT SCREENS OVER THERE.
- THIS AIN'T THE SAME PLACE.
I'M IN THE WRONG PLACE.
- DID YOU SEE THE LIGHTS
OVER THE BAR?
- THE BARS ARE ABOUT THE SCIENCE
OF EYE MOVEMENT.
BEFORE WE REMODELED THIS PLACE,
GUESTS WERE MOVED
TO NEON SIGNS ON WALLS,
SO BY CREATING EYE MOVEMENT
TO SPIRITS BOTTLES
AND DRAFT BEER,
WE'RE INCREASING
THE PROFITABILITY OF THE BAR
JUST THROUGH LIGHTING.
SO LET'S GO TAKE A LOOK
AT THE POOL ROOM.
ONE OF THE IMPORTANT THINGS
WE DID INSIDE THE BAR
WAS SEPARATE THE BILLIARD ROOM
FROM THE DART ROOM.
WE NOW HAVE FAR BETTER
REVENUE-PRODUCING AREAS
FOR THE BAR.
- I NEVER THOUGHT
IT COULD LOOK LIKE THIS.
EVER.
- SO I GOT TO ASK YOU
A QUICK QUESTION.
DOES THIS FEEL
LIKE A STRIP CLUB?
all: NO.
- IT'S A PRETTY CLASS BAR NOW?
- YEAH.
- CLASS BARS TAKE CREDIT CARDS,
DON'T THEY?
WELL, CONGRATULATIONS, GUYS,
YOU HAVE
A WORKING CREDIT CARD TERMINAL
BEHIND THE BAR.
AND I GOT YOU
A P.O.S. SYSTEM.
- WOW.
- AND NOW CAN DO THE RIGHT KIND
OF TRANSACTIONS AND BRING THE
RIGHT KIND OF CUSTOMERS IN HERE.
- AFTER ALL THE SUBSTANTIAL
UPGRADES ARE MADE,
JON PRESENTS RENEE
WITH NEW UNIFORMS
TO GIVE THE STAFF
A CONSISTENT LOOK
AND COMPLETE THE TRANSFORMATION.
[chatter]
- LET'S GET SUGAR OVER THERE
TO HELP HER OUT.
- I NEED BITTERS.
THERE'S SO MUCH
THAT NEEDS TO BE DONE.
MORE THAN ANY OTHER TIME,
WE NEED TO BRING IT RIGHT NOW.
- ARE WE READY?
- YES!
- TEN, NINE...
- COME ON, TANK.
YOU HAVE TO HELP US STOCK.
- EIGHT, SEVEN...
- I NEED BITTERS.
- SIX...
- SHOOT!
- FIVE...
- YOU JUST DO THE BEST YOU CAN
AS QUICK AS YOU CAN.
- FOUR, THREE...
TWO...
- ARE YOU READY?
- ONE.
LET'S DO IT.
OPEN THE DOORS.
- WITH THE TRANSFORMATION
COMPLETE,
RACKS IS QUEUED UP FOR SUCCESS.
- CONGRATULATIONS, GUYS.
RACKS IS NOW OPEN.
WELL, THIS IS THE MOMENT,
THE RELAUNCH OF THE BAR.
THIS IS THE MOMENT
THAT WE SEE
HOW THE MARKET REACTS TO IT,
HOW THE STAFF DOES,
HOW WE GET A FEELING
FOR HOW SUCCESSFUL
THIS NEW BAR'S GONNA BE.
- WHAT CAN I GET YOU?
WHEN THE DOORS OPEN,
IT WAS LIKE A SWARM OF BEES.
AND IT'S LIKE I TURNED AROUND
AND THERE WAS LIKE 50 PEOPLE
STANDING AT MY BAR.
IT WAS PURE MADNESS.
OO-WHEE!
[chatter]
- WELL, I TELL YOU, IT'S
A WHOLE DIFFERENT ATMOSPHERE.
I THINK IT'S GONNA DRAW
A LOT MORE PEOPLE
TO CORONA
IN THIS AREA, SO...
REALLY HAPPY
THAT THIS HAPPENED.
- THE NEW CONCEPT
IS AN INSTANT HIT
WITH A DEMOGRAPHIC
THAT ANGELS WAS PREVIOUSLY
SORELY LACKING IN--WOMEN.
- I LOVE THE NEW CHANGES.
NOW THIS IS A PLACE
I CAN COME MORE OFTEN
INSTEAD OF JUST
TO KIND OF, LIKE,
HIDE IN THE CORNER
AND HAVE A BEER.
- THERE'S ABOUT 40 WOMEN
IN THERE.
WE WERE LUCKY TO HAVE FOUR WOMEN
IN THERE TWO DAYS AGO.
A BAR WITH NO WOMEN
IS NEVER A SUCCESSFUL BAR.
HAVING 40 WOMEN IN RACKS TONIGHT
IS A FOUNDATION
THAT'LL ATTRACT HUNDREDS OF MEN
TO COME TO THIS BAR.
BANKING IT IN.
I HAVEN'T SEEN IT THIS BUSY
IN YEARS.
TONIGHT I KNOW THAT I'VE MADE
THREE TO FOUR TIMES MORE MONEY
THAN I WOULD
ON AN AVERAGE NIGHT.
THE CUSTOMERS, THEY WERE LAYING
DOWN 5s, 10s, 20s,
AND THAT'S NO JOKE.
HOW MANY GLASSES, BABY?
YES, I AM.
I AM.
[people whistling]
- OUR GUEST COUNTS WENT UP.
OUR SALES PER GUEST WENT UP.
AND OUR LENGTH OF STAY
WENT UP.
WE DREW WELL OVER 100 CUSTOMERS
THROUGH THE BAR TONIGHT.
THAT WAS MY GOAL.
THEY SPENT ABOUT $15 A HEAD.
I WAS LOOKING
FOR ABOUT $14 A HEAD.
AND WE'RE 2 1/2 HOURS INTO IT
AND THEY'RE STILL INSIDE.
WE'RE SUCCESSFUL.
- THANK YOU.
HAVE A GREAT TIME.
- I LIKE THIS ATMOSPHERE, MAN.
IT'S VERY COMFORTABLE.
VERY MELLOW.
THE ATMOSPHERE
MAKES YOU BEHAVE BETTER.
- HOW DO YOU LIKE IT?
- I LOVE IT.
IT LOOKS GOOD.
IT LOOKS GOOD.
- IT'S NICE, HUH?
THEY DID A GREAT JOB.
- THIS IS A VERY DIFFERENT RENEE
FROM FOUR DAYS AGO.
SHE'S ENGAGED,
SHE'S CONFIDENT,
AND SHE LOVES
HER BUSINESS AGAIN.
YOU CAN SEE IT IN HER FACE.
RENEE.
YOU'VE BUILT A BEAUTIFUL PLACE.
- THANK YOU.
- STAY IN CONTROL.
THIS IS YOUR FUTURE.
THAT'S YOUR CHECKBOOK.
YOU KNOW THAT P.O.S. SYSTEM
WE GOT YOU?
- YEAH.
- NOW THERE'S NO EXCUSE.
DO THE BOOKS.
- YUP.
- DO THE ACCOUNTING.
WATCH YOUR NUMBERS.
WATCH YOUR PROFITS.
WE'VE GIVEN YOU EVERYTHING
YOU NEED TO BE PROFITABLE,
RIGHT, GUYS?
- YES, YOU DID.
- I'M REALLY PROUD
OF THIS ONE.
THESE ARE GOOD PEOPLE.
THEY'RE HARDWORKING PEOPLE,
AND THEY WERE BROKE.
NOW WE'VE PROVIDED THEM
WITH A GOOD LIVELIHOOD,
AN ENVIRONMENT THEY'RE PROUD OF,
WE'VE TOUCHED A FEW LIVES,
AND IT MAKES THE LAST FIVE DAYS
REALLY WORTH IT TO ME.
IF RENEE CAN JUST KEEP THE TEAM
MOVING FORWARD,
SHE'S GONNA HAVE
A GOLD MINE.
- TWO MONTHS
AFTER THE RELAUNCH,
RACKS' SALES HAVE DOUBLED.
- THEY'VE DOUBLED
AND THEN SOME.
THERE'S NEW PEOPLE COMING IN
ALL THE TIME.
- WAYNE HAS NOT RETURNED
TO ANGELS SINCE BEING FIRED.
BRAD REMAINS
AS GENERAL MANAGER.