Are You Being Served? (1972–1985): Season 5, Episode 1 - Mrs. Slocombe Expects - full transcript

Mr. Grace wants to try a new idea for boosting sales. Some of the staff are to pretend they are customers and when a real customer shows interest in any goods, they are to praise it, in order for the real customer to buy it. However, due to the staff's inexperience as "customers" in their own working place, things do not go exactly as planned. Secondly, Mrs. Slocombe is rather worried about her pussy, which is about to have kittens any day now. After a slight misunderstanding, where the gentlemen believe it is Mrs. Slocombe herself who is "expecting", Captain Peacock forbids her to bring her cat into the store. However, she decides to smuggle her in.

♫ Ground floor perfumery

♫ Stationery and leather goods

♫ Wigs and haberdashery

♫ Kitchenware and food, going up

♫ Someday, you'll come along

♫ The man I love

♫ And you'll be big and strong

Oh, there you are!

Good morning, ladies!

Morning.

Would you mind clearing away quickly?



I have a very important
meeting at half past eight.

Oh, it's 20 to nine now!

Yes, I know, I can't
think what's keeping them.

They're not usually this late.

Yeah well, it's symptomatic
of the country today, innit?

I mean, nobody takes any
pride in their work any more.

Well, we've knocked off, come on, Ethel.

Well, I'm glad to see
that the older generation

sets such a good example
by coming in early.

Yeah, well I like to get out of bed

before Mrs. Harman wakes.

She don't look her best
first thing in the mornin'.

Come to think of it, she don't look so hot

last thing at night either.



Ho, I've got the tables set
up for the conference, sir.

Thank you, Mr. Harman.

Yeah, eh, are you sure
you got the right date?

Oh, yes yes, quite sure.

Ah, well perhaps they
got hung up in a blitzer.

It's awful weather out there.

Yes, but you didn't get held up.

Nah!

Really it's too bad of them.

I shall get very cross in a minute.

I could tell, I can see the angry flush

rising up above your collar.

Yes, I shall demand an explanation.

Yeah, go on, you do that.

Give it to them good and strong!

- I will.
- Yes.

I'm not gonna stand here like a lemon

while they amble in, one by one.

Right.

Blimey, the legion of the north!

Now you were due here at 8:30.

It is now a quarter to nine.

I would like an explanation.

As to why I have two
inches of snow on my hat?

We've been stood standing
outside in the snow

for 20 minutes because some stupid twit

didn't tell security we was coming in!

Heh, oh dear!

I'm afraid that was my fault.

The angry flush's
disappearing below your collar

just like somebody's just
pulled your plug out.

Hot coffee for everyone, Mr. Harman.

Right-O, sir.

You know, I can't feel
any of my extremities,

and it's unusual for me.

Would you mind helping
me with my gloves?

All right, Mr. Grainger, here, come on.

Do you know, it's 10 degrees below?

It's not much warmer above.

Now, where is Mrs. Slocombe?

No doubt, with a meeting
as important as this,

she's got a couple of tennis
rackets strapped on her feet,

and she's mushing her huskies

along the frozen Thames
at this very moment.

If she's got any sense,
she'll still be in bed

havin' a nice cuppa.

A hot coffee for everybody.

Oh, Mr. Rumbold, you can't.

M-m-m-m-my teeth won't stop chattering.

Well, put them in your pocket.

Come along, Mrs. Slocombe.

What are you pointing at, Mrs. Slocombe?

Well, I did have an umbrella.

But the wind blew it away.

Mrs. Slocombe, Mr. Rumbold would like

to know why you're late.

Well, the central heating broke down.

I had to light the oven and
hold my pussy in front of it.

Poor little thing.

Its tail had been hanging out
of its basket all night long.

It was frozen solid.

Coffee, Mrs. Slocombe.

Oh, thank you.

Oh no.

I don't think I can face it.

I been feeling a bit queasy
these past few mornin's.

Queasy?

Nothing serious, I hope?

Oh come on, we must get on.

Now, we are here to discuss a suggestion

made by young Mr. Grace

at a senior sales management meeting.

Captain Peacock, you were there.

Perhaps you would like to
summarize the points raised.

I could've done that last
night before we all went home.

Yes, well I thought of that,

but I didn't want to delay anybody,

due to the weather conditions.

Yes, we saw you sneakin' out early,

hoping no one would notice.

As I recall it, the young Mr. Grace

has been reading a paper
about sales psychology,

and he's now very keen to take advantage

of the herd instinct in our customers.

Well I haven't had any herds

'round my counter lately.

The theory is that a customer

is more liable to buy something

if he sees another customer
doing the same thing.

Oh you mean like the three card trick.

One of the gang starts the bidding

to get the other mugs to join in.

Well, that's not quite how it was put.

What if nobody starts,

will they just all stand there looking?

One of the assistants who is free

pretends to be a customer

and says complimentary
things about the goods.

Like I said, one of the
gang starts a bidding.

The assistant should
employ such phrases as,

"I wish I could afford that!"

and, "By jove, that's
good value for money!"

or, "I must have one of those

before they're all snapped up!"

I've sat here and listened
to some daft things in my time,

but this is the daftest thing

I've ever sat here and listened to.

Nevertheless, young Mr. Grace

is very keen on the idea,

so we're going to give it a try.

And that's what we've all
had to come in early for?

Yes, well, we did
think it would be as well

to dream up some more encouraging phrases.

So let's all put our thinking caps on, hm?

I've left the gas on.

I don't think you've quite
grasped the idea, Mr. Grainger.

What idea?

Would you like for me
to do him again, sir?

- No.
- Don't do that.

Send him home to turn the gas off.

Now, come along, I'm sure

we can think of dozens of phrases.

Let's go along the line.

We'll have one from Miss Brahms.

Why me?

Start at that end.

Oh well, it'll warm
up the kitchen, perhaps.

To what does that refer, Mr. Grainger?

He's still on about the gas.

Damn, there's none left.

Oh now, that's very good, Miss Brahms.

"Damn, there's none left."

You see, that gives the assistant

a good chance

to produce another one
of whatever they are.

Mrs. Slocombe.

Hey, I got one for Mrs. Slocombe.

"Fancy them making one
of those in my size!"

Are we going to have much
more of that, Mr. Lucas?

Well now, that's very
good Mrs. Slocombe, yes.

You see,

it gives the idea of urgency,

in case the stocks should run out.

Captain Peacock.

"How thoughtful of Grace Brothers

to leave the doors open,

so that we, the customers,

can actually get in to buy things."

I take your point, Peacock.

Mr. Humphries.

"By jove, fancy Grace Brothers

being able to do them at that price.

A full range of sizes in
all those lovely colors.

They're washable and durable.

I bet they never wear out."

Excellent, excellent, what is it?

I don't know, but if
you've got one, I'll have it.

Mr. Lucas.

"Look at that poor,
handsome young assistant.

I bet he's fair worn out,

with gettin' up early and
standing in the frozen snow.

I bet he hasn't had a proper breakfast

except for a cuppa coffee
in a miserable paper cup.

We must all buy something from him

so he could afford a proper lunch.

Then he'll have the
strength to struggle home,

fall exhausted into bed, and
get up early in the morning

and start the whole
process all over again!"

I'll see you in my office
at 10 o'clock, Mr. Lucas.

Anyway, the upshot was
that I took Pussy to the vet.

And he confirmed it.

So since then, I've kept her
in a basket by the radiator.

Well, you can't be too careful, can you?

Everything happens to you, doesn't it?

That's what Mrs. Axelby said.

When is the happy event?

Well, I was so worried,

that I went to the clinic again yesterday.

And they said it could be any day now.

But the funny thing is, it doesn't show.

That's why she's off her food.

Perhaps it's because
it's the first time.

Well that does make a
difference, of course.

It's a pity that, with
what you havin' been

so careful and all.

Now that I've got over the first shock,

I'm quite lookin' forward to it.

But you say, you say you don't know

who the father is?

Well, yes and no.

I suspect that it happened on my birthday.

You see, I came back from the pub,

after a few too many,

and I didn't shut the door properly.

I think, he lives with that
woman in the next house.

He's ginger, isn't he?

No, no, it wouldn't be that one.

He had the operation two years ago.

He's Burmese.

His name's Wang Ting.

He spends all day long
crouched in the rhubarb,

peering

Will it be at home?

Either there or in the fitting room.

Are you alright, Captain Peacock?

Yes, fine, fine.

We couldn't help overhearing,

your conversation, Mrs. Slocombe.

Are we right to think that
congratulations are in order?

Oh, thank you!

Well of course, it wasn't intended,

but these things happen
in the best of families.

Yeah, are you hoping
for a boy or a girl?

Half and half.

That happens in the best of families.

I can find good homes for six,

but any more than that'll have
to be drowned in a bucket.

What was all that about?

I think we must face the fact that we

may have got hold of the
wrong end of the stick.

I think you're probably
right, Captain Peacock.

Mind you, she had me worried for a minute.

She had me worried, too.

'Specially when she mentioned
the one that was ginger

having the operation.

I must go home at once.

We've got a Burmese next door.

A Burmese cat?

No, a Burmese bus conductor.

And my wife's very fond of rhubarb.

Now, I'm sorry, Mrs. Slocombe,

but I cannot acquiesce to your request.

But suppose she has them all alone,

when I'm not there!

Well, can't you employ an au pair girl?

Or better still, an au purr girl.

I don't think that's
very funny, Mr. Rumbold.

How would you like to be in a basket,

jammed up against a radiator

in an empty flat, having kittens?

It would be a cat-astrophe!

Oh ho, I'm on form today!

Am I to take it, that
you refuse me permission

to give my pussy facilities
for her confinement?

I'm afraid there's no
puss-ibility.

Men!

Well don't look at me!

Did he give you permission?

Did he, all it's like,

he just made a lotta bad jokes.

Oooh.

It he was havin' 'em,
it'd be a different story.

If he was havin' one, he could

reach for the pickle jar alone,

as far as I'm concerned.

You free, Mrs. Slocombe, Miss Brahms?

At the moment.

Well, as you see, there are
one or two customers about.

So I think it's a good idea

to put Mr. Grace's idea into operation.

Go and get your coat on, Miss Brahms.

I'm not wearing out my
coat in the firm's time.

If they want me to
pretend to be a customer,

they'll have to supply the gear.

Quite right, Miss Brahms.

Well, very well, then.

Go into the stockroom and
choose yourself something.

Thank you.

Mr. Grainger, are you free?

Yes, I think I'm free,
aren't I Mr. Humphries?

As far as I know, Mr. Grainger.

Are you free, Mr. Humphries?

I am free, Captain Peacock.

Shall I inquire as to whether
Mr. Lucas is free or not?

Would you be so kind?

Mr. Lucas.

This question may come
as a complete surprise.

Are you free?

As a matter of fact, I
am free, Mr. Humphries.

We're lucky to have caught you.

Yes!

Mr. Lucas is free, Captain Peacock.

Good.

Captain Peacock?

Yes, Mr. Grainger.

I am not free.

I must go and spend a penny.

Should I take over
from you, Mr. Grainger?

If you're free.

Should I take over
from you, Mr. Humphries?

Oh that depends on Captain Peacock.

Look, I'm just suggesting

that we try out Mr. Grace's idea.

Oh, what you mean about
one of us pretending

to be a customer and conning the mugs.

Mr. Lucas, at Grace Brothers,

we do not con the mugs.

Well, I'm game for anything.

That's how you've got so
far, isn't it, Mr. Humphries?

You noticed.

I leave it to you to decide

who shall be the customer.

Oh, well, to be fair, I think
we ought to take it in turn.

Yes.

And, you don't have to wear
your own clothes, you know.

Choose something out of the stockroom.

The gents' stockroom, Mr. Humphries.

Excuse me, ladies, is Miss Brahms ready?

I'll just call her.

Miss Brahms!

♫ Da, da, da, da, da, da

♫ Da, da, da, da, da, da

Miss Brahms, you are supposed
to be buying, not selling.

Well, here come some customers.

Oh, get your glasses off.

If the customer's admired
anything, show enthusiasm.

Roger.

Just walk about and look normal.

Right.

Psst!

I saw you nick that lot, darlin',

but if you're nice to me,
I'll say nothing about it.

Ew, what you doin',
dressed up like that?

Mr. Grace gave me carte blanche

to wander around the store
and admire the goods.

And you're the first.

What do you think, Sandra?

Oh, I don't know.

Is that the sort of thing Mark likes?

Well you can never tell when
they're in the civil service.

Don't you think the
color is very attractive?

I can't make up my mind.

Mrs. Slocombe, her ladyship

is interested in purchasing a bra,

and rather likes the look of
those you have on display.

Yes, 'ow much is they?

They is 4.95.

Oh, dirt cheap, if you ask me.

Beats me 'ow they could knock
'em out for such a low price.

Because our profit margin is very small.

I like 'em, I think they're dead sexy.

But discreetly so.

Yeah.

Cop holda that.

Oh yes, yes, I that'll definitely

take his mind off the polo.

I'll have two pairs.

If you wouldn't mind waiting,

this lady was first.

Cash or account, madam?

Neither.

If that sort of woman likes them,

I certainly don't.

Not exactly an unqualified
success, your ladyship.

Are you being served, sir?

No.

Oh ho, well in that
case, you'd like to be.

Yes, I need some gloves,

but I can't quite make up my mind.

Ah, well, I

That's nice.

What's nice, sir?

Whatever he thinks is nice.

I see, sir.

I think it's nicer.

I'll be with you in a moment, sir.

Now, gloves, sir.

There we are.

Now this is a lovely pair,

they're six pounds, 25.

Oh, dead cheap, I'll have them.

And I'll have a pair as well, please.

I'm afraid this is
the only pair we have.

Well I was here first.

Yes but I spoke first.

I'm terribly sorry,
sir, but this gentleman

was here first.

I must let him have them.

Oh, damn!

I've been to every shop in the town

to try and get a pair of gloves like that,

and now I've been pipped at the post.

Oh, let him have them!

No, no, no, no, no, no, no!

No, you were here first,
you must have 'em!

No, no, no, no, I insist,

at his time of life, he
deserves some consideration.

Well he's not gettin' any!

I did want those gloves.

Oh shut up, you silly old fool.

Here, if this is the way
you treat your customers,

I wouldn't dream of buying
a pair of gloves here.

I did too well, didn't I?

When I get my teeth into a role,

there's no holding me.

Mr. Grainger.

I suggest you get back
behind your counter.

Here.

What was the stick for?

Always play for sympathy, my boy.

Where's Mr. Humphries?

Getting changed.

The face eludes me,
but I recognize the walk.

Oh, I'm glad you did that,
I was running out of oxygen.

What is the reason for this masquerade?

Well, I just wanted to look

like an average man in the street.

Oh, say, these are nice.

It would go lovely with this,

don't you think so, Mr. Lucas?

We haven't got a customer
yet, Mr. Humphries!

Just walk about and look normal.

Do I get extra for character work?

Mr. Humphries, so far, this experiment

has not been a rip-roaring success,

so I suggest you stick
to one simple theme.

And what would that be?

Try, "Oh dear, I wish
I could afford that!"

Can I help you, sir?

I'm looking for a
cashmere sweater, please.

Cashmere sweaters, Mr. Lucas?

Would that be pure cashmere,
sir, or cashmere of wool?

Pure cashmere, please.

The customer's looking
for a pure cashmere sweater.

And what color, sir?

Beige.

Ah, there we are, sir.

30 pounds, just feel how soft they are.

'Scuse me, I couldn't help overhearing,

how much did you say?

Yes, 30 pounds.

I say, aren't things a price!

Worth every penny, sir.

Oh, and just the thing for this weather.

I wish I could afford that.

- Yes, I'll take it.
- Oh yes.

And how much are those silk squares?

Oh, these are 10 pounds each, sir.

They're pure silk of course.

I wish I could afford that.

I'll take that as well.

Oh, I say!

Oh and one of those hats.

Ah, now these, sir,
these are 16 pounds each.

Of course they are pure velour.

Oh, pure velour.

I wish I could afford that.

I'll take that as well.

Will there be anything further, sir?

No, that'll do nicely.

Oh, that is, one cashmere sweater,

one silk scarf, and one hat,

that is 56 pounds, sir.

And the same, for my friend, here.

I beg your pardon?

What else is money for?

And I'm rich, I live alone,
and perhaps you'd like

to come up to my place

and have a drink.

Oh I don't think I could afford that.

For once in your life,

you're not the last one
to sign in, Mr. Lucas.

Don't worry, it won't happen again.

Who's not here?

Mrs. Slocombe.

And what did you expect,

with big ears not letting
her bring her moggie in,

what's about to give birth.

She's probably had to stop at home.

We made it quite clear
that she would be dismissed

if she were absent for
such a trivial reason.

Serves her right for meddling about

with Burmese bus conductors.

I'll put him right, in the coffee break.

Knowing her, she'll
probably try and do a Colditz

and smuggle it in inside a vaulting horse.

You cannot come in
here with that animal.

Did you see that?

It's just given birth to a ballpoint.

Oh it's a boy, then.

Now that we've concluded
the practical jokes,

go to your counter, Mrs. Slocombe.

You really had him there
with that, didn't you?

Oh well, I didn't just do it for that.

Only my pussy can't bear
to be separated from him.

They sleep together, you know.

And at a time like this,
she deserves every comfort.

But why've you brought him here?

Because I've smuggled
the expectant mother

into the goods entrance.

Mr. Harman's bringin' her up.

Have you got it?

Yes.

Well, where is it?

It's never in there!

Well don't worry, there's
no tea in there, look!

I'll soon get rid of it.

Are you mad, frightening
her at a time like this?

Well, I mean, it's either that

or turn the tap off and
make it into a Manx.

Oh, put it there in that fitting room.

Where are you going
with that, Mr. Harman?

To the goods lift, I'm takin' it

to the boys in the basement.

Oh, I'll have a quick
cuppa tea before you go.

It's coffee.

In that case, I'll have
a quick cup of coffee.

It ain't very nice coffee.

It never is.

Up there.

- Woof, woof!
- There's no cock up there.

Oh yeah, well it's
bound up with sentiment.

I'll take it out

and get it right through.

Good morning, everybody.

Good morning, Mr. Grace.

Well, I hear that my idea
was not a great success.

Oh nonsense, sir, no, no,

the idea was excellent.

It just wasn't executed very well.

Good lord, it's not
closing time already is it?

No sir, no sir, that's opening time.

Oh, good, good.

I just thought I'd come down

and give you all a few
tips on salesmanship.

Oh it will be an honor, sir.

Yes, yes, I'm all right.

Places, everyone, places.

I used to serve, you know.

Fish, mostly.

It must be difficult, taking
their inside leg, Mr. Grace.

He's an idiot, isn't he?

It's all you can get these days.

Yes, yes,

now, I want you all to just pretend

that I'm just one of you.

Oh, thank you, Mr. Grace.

Where are the customers, then?

Sometimes, one has to wait, sir.

Oh dear, how very boring, yes.

Am I allowed to smoke?

If you're one of us, no.

Oh, I don't think much of this job.

Here, oh, I've bedded
her down in a hat box,

I think she's started.

- Oh no!
- Yeah.

Mrs. Slocombe!

Don't leave the floor,
Mr. Grace is with us.

But it's very important.

Mr. Grace is waiting
for the first arrival.

So am I.

Here, take Hector to her.

She needs him at a time like this.

Blimey!

Was he the father?

Good morning, sir, good morning, madam.

G'morning.

Can I help you?

Yes, trousers.

Yes, sir, certainly, this way.

I'll, I'll get our senior
assistant to attend to you, sir.

Mr. Grace, are you free?

I'm free!

Good morning, sir.

The customer would like some trousers.

Ah yes, good morning, sir, what size?

34.

Oh yes, what about the inside leg?

Oh, I have no idea, I'm afraid.

Use my tape, Mr. Grace.

That's quite all right.

I've got one of my own,
thank you Mr. Humphries.

You could do a lot with one of those,

couldn't you, Mr. Humphries?

Yes in fact, I did all my early training

with one just like that.

Only mine had a bit more spring in it.

I say, should he be working at his age?

Well I shall work until I drop!

He's dropped.

I can still do it, you see.

Bully for you, Mr. Grace!

'Scuse me, sir, I should
come over here if I were you.

He'll never make it as far as that.

Oh good lord, they're not for me.

They're for my au pair, Helga.

Yes!

So far she's got two boys and a girl!

Oh, the clever little thing!

I'm not so sure about that,

they look half-Chinese to me.

And I'll tell you something else,

there's a lot more to come!

Nurse!

Oh, nurse, have you got any anesthetic?

I don't need an anesthetic,
I need a pep pill.

It isn't for you.

It's for my

Mrs. Slocombe.

Am I to understand that you have

deliberately disobeyed instructions

and brought that animal
into Grace Brothers?

No, Captain Peacock.

Then what is in your fitting room?

My pajama case?

I see.

Miracles will never
cease, Mrs. Slocombe.

Your pajama case has just given birth

to six kittens, and I must say,

they're absolutely enchanting.