Omotenashi (2018) - full transcript

Jacky is the young heir to a construction company in Taiwan. His father sends him to Kyoto to oversee the renovation of a hotel they bought. Jacky is going in hopes to get back his ex-girlfriend Naoko and to sell the hotel. There, he meets the innkeeper Mistuko and her daughter Rika. - stop by if you're interested in the nutritional composition of food


Should we head to the ryokan?

Your Chinese is good.

Thank you.

How's your English?

How is Mr. Charles?


You know my dad?

I met him a few times when I was little.

So you are the owner's daughter?

Yes. My name is Rika.

I thought you were
just a part-time worker.

We don't have money for that.

Yes, you don't.

Welcome back.

I'm home.

Gosh, you've grown.

Mom, you've met him before?

Once at the airport.

He was so little then.

Hello, I'm Bo-hao.

I'm helping out here.

Don't worry, my hands aren't sweaty.

I was just making dumplings.


He made a lot.

Where is his luggage?

In the back.

Come in.

We're reaching the 13th floor.

Mr. Huang, it's good seeing you again.

Is everything okay?

Why bring gifts for them?

They have no interest

in buying a failing hotel.

You just have to trust me.

If we can't hold our ground

and sell this ryokan,

we're done for.

I think they are still interested.

Or else, why would they keep meeting us?

We've reached the ground floor.

If we handle everything just right

and convince the board to sell,

we can do whatever we want.

You can go wherever you want.

Return to America or go anywhere.

Your dad would have nothing over you.


Just take care of the ryokan.

And leave the rest to me.

I'm off to the airport.

Straight to the airport?

How about grabbing a bite before you go?

We'll celebrate when you get back.

Did the interior designer come?

I used to work at a design firm in Tokyo.

With barely any customers in a month,

the more we spend on renovation,
the more we lose.

The blueprints you sent me

aren't practical at all.

But Mr. Charles has already agreed that

we can move forward with this.

Do you see Charles here?

I have the final say.

What are they doing?

She's my mom's friend.

She comes here
every week to teach a class.

Thank you for the tea.

Teach what?


Thank you for the tea.

I think renovations
should take three weeks.


I want to cut the renovation time by half.

That's not possible.

Nothing is impossible.

If you really want it.

Tell them to take their class
somewhere else.

Starting tomorrow,
they are not welcome here.

What is this?

Give them some time.

If we cannot save this ryokan,

it will have to be sold.

I don't want that to happen.

I know you don't want it either.

Do you need someone to translate?

I need time to think.

What's wrong with that guy?

Careful! That plate is expensive.

Don't break it.

I've never met anyone so rude.

"Do you need someone to translate?"


He thinks he's better
because he can speak English.

He's quite like his dad when he was young.


Jacky and his dad.

Why did Dad befriend that kind of person?

I actually got to know him first.


Jacky's dad.


why all of a sudden?

Even the closest of friends

wouldn't use cash

to buy such a worn-out ryokan, right?

If Dad were still alive,

what would he think of all this?

How are you?


When did you arrive in Kyoto?



You came for work?

I started taking over my dad's business.



You were on really bad terms
with him back then.

Back then? Still am.

Excuse me.


what are you going to do with the ryokan?

I came to supervise the renovation,


I think it's easier to just demolish it.


you said it was built
before the wars, right?

There aren't many ryokans with gardens.

If it's well renovated,

it can be nice, no?

It's cheaper to just take
the whole thing down.

Something new to attract more guests.

You think?

Look at this place.

Were you interested
in this kind of thing before?




What's wrong?

Okay, what is it?

I am...

getting married.

On Christmas day.

We checked tons of wedding venues here.


With whom?

Someone you don't know. Of course.

That's not what I mean.




I was going to send you an email about it,



Don't look at me like that.



No, it's my pleasure.

- Thank you.
- Thank you.

How much did he drink?

Should I carry him up?

No, leave him.

Let's go.

I want...

- Bus...
- You'd like to go by bus?

Bright Moon Hotel.

Mie... Mikan?

You want to go to Mikan Hotel?

- Bright Moon Hotel.
- Nikitayi?


What are you saying?

Thank you.

How long has it been?

Five years.

Time flies.

It sure does.

Rika has really grown up.

But she can't seem to find a husband.

I'm sure she has a boyfriend.

Is your work schedule okay?

I'm sorry.

It's nothing.

It's only a week early.

Rika forced you to come, right?

Rika sounded as if she was going to cry.

This child is like that.

Out of nowhere, she takes action.

Much like you, yes?

Children and parents

are alike in peculiar ways.

So what happened?

Go ahead and tell me.

I'm here to listen.

- No problem.
- Thank you.

You're welcome.

You are back.

Welcome back.

Weren't you coming next week?

Why don't you take a seat?

This is Bo-hao's mom.

Wait, you don't understand Japanese.

Mom. Bo-hao's mom.

I'm Bo-hao's mom.

Your dad saved me at the train station.

I thought he was flirting,
offering me a ride.

I didn't know he was the boss
until we arrived.

Do you know my son loves Japanese manga?

What's that manga you like?

- Orange something?
- Mom...

Enough! I apologize.

Rika contacted me because she was worried.

This place, Mitsuko and Rika.

Frankly speaking,

it was Rika's granddad
who built this ryokan.

For generations, their family

has taken care of this place.

It loses money every month.

If you don't consider
future possibilities,

- a solution can't be found.
- What possibilities?

Since coming back to Taiwan,

all I've heard is "cost down."

Isn't that why you sent me here?

I never said that.

What are they saying?

Mom, hold on.

Mom, let me show you my room.

- Let's go.
- No.

I'm very grateful to Mr. Charles

for saving our failing ryokan.

Jacky too.

I can understand your frustration.


I hope you don't judge everything based on

what you see on the surface.

You're being too general.
I'm not following.

Please understand the culture
that's rooted in this ryokan.

The monthly utility bill is 300,000 yen.

How did you pay for that?

The same goes for the hot spring.

You're just burning money.

You can't even control these costs.

And you want to lecture me?


What is your plan with this place?

Do you want to revive it

or destroy it?

Mr. Charles,

let's be open and honest.

Jacky told me,

"If we can't save it,
we are going to sell it."

So it's hard for me to believe

he truly wants to save this place.

My dad devoted his life to this place.

Actually, I want to change
the original plan.

To renovate it inside and out,

restore its former glory,

and transform it into a ryokan

that holds wedding ceremonies.


To expand the customer base.

- Weddings?
- Here?


- Are you stupid?
- Mom, have some more.

Are you serious?

We'll finish the renovation
before Christmas

and host our first wedding.


That leaves us only one month.

And hold a ceremony for whom?

I already found our first customer.

You just said
we shouldn't waste a single penny

and now you want to speed things up.

What's your plan then?

How long have you been back?
What have you done?

This hotel's situation
is getting worse every month.

- That's why you need my dad's help.
- Stop it, both of you!

Even though I don't understand...

Sorry, Mi.

Jacky wants to turn this place

into a wedding venue.


- Right.
- Here?

Yes, here.

Isn't that a fine idea?

Mom, you can't be serious.

The ship is sinking anyway.

It's better to go down
with some fanfare, right?

This is what I always admired
about your mom.

Rika, what are you so worried about?

What am I worried about?

We have never held a wedding before.

We have no idea how.

I've already considered

the extra costs of the personnel.

We'll use contractors.

That way, customers have more options.

You mentioned contracting out,

but shouldn't everyone have some training

in hospitality?

Then let them get training in hospitality.


Hire a professional to teach them.

Easier said than done.

Is there such a person?

There is.


The instructor who comes every week.

- But that instructor...
- Right.

Ms. Kimura.

Before she came here,

she worked as a hotel consultant.


She argued with her supervisor and quit.

Looks can be deceiving,

she's actually quite tough.

She's talking
about the instructor who teaches here.

Isn't that perfect?

We can hire her students to work for us.

Anyone with time
to take a class during the day

is probably looking for work, right?

If that's the case,

then you should learn too.

You should learn too.

Learn what?

Omotenashi, hospitality.


Your daughter has got some guts,

telling Jacky to take the class.

This sounds fun.

This is not funny.

Jacky, do you understand Japanese?

Rika, you should attend the class too.

- What?
- You suggested it, right?

Asking the CEO to take classes.

He's paying you, so you should go too.

I don't want to.

You don't understand

the spirit of Japan either.

This is a good opportunity to learn.

You and him both

should take the omotenashi class.

Then, me too.

Then it's decided!


Welcome, ma'am!

- Welcome.
- Thank you.

- It has been a while.
- Wonderful to see you.

Omotenashi, Hospitality

What do you think "omotenashi" is?

Is it superior customer service?

How about you?

She's asking you what "omotenashi" is.

You get what you pay for.

Well, it's a correspondence
based on its consideration.

Where is the heart of "omotenashi"?

You won't find anyone in Japan

who can verbally tell you the answer.

If you want to know,

you'll have to feel it.

But then, if you ask me,
is feeling enough?

That's still not enough.

Tea ceremony.



Everything has its "way."

First, you have to learn the "form."

Today, we will start

with learning the basic form
of receiving guests.

This will be the agenda for today.

Stand up straight.

Not straight enough.

And please don't step on the line.


Now, I will start by saying a phrase.

However, please repeat after them.

Repeat after me.

- Welcome.
- Welcome.

- Welcome!
- Welcome.

- Welcome!
- Welcome.

- We really welcome you!
- We really welcome you!

- Welcome.
- Welcome.

- Welcome.
- Welcome.


Don't raise your head unless I say so.

Don't raise your head.

Good, again.

- Okay, again.
- Welcome.

- Welcome.
- Welcome.

- We really welcome you!
- We really welcome you!

I can offer the venue for free.

Why free?

It'll help sell the ryokan

if a wedding has been held already.


I've ordered them

to complete renovation work
before Christmas.

But there isn't enough time, right?

Do you have to pay a cancelation fee?

Why don't you talk
to your husband about it?


Like you said,

it was just bad timing and...



renovation will start soon.

You're welcome to visit
and have a look anytime

with your husband.


We will keep the door in the middle,

but everything else will be replaced.

He said we will replace everything
except this door.

- Everything?
- Yes.

This is great!

It's nice to know that

there are still
traditional ryokans around.

Thank you very much.

After the renovation,

this all will become glass.

And we'll take down this wall.

We can sit over 50 people here.

We can sit around 50 people here.

Really? Fifty?

You can see the garden here
after the renovation.


Take a look at this.

- It's beautiful.
- Here?

Take a closer look.

Very nice.

- We are around here...
- Right.

Just want to confirm.


Here will be fine too.

Pay attention to the interaction

between the sales associate
and the customer.

Next up,

use no more than 1,000 yen.

You have to use 1,000 yen to buy a gift

for someone you care about.

Present it during the next class.

The keyword today is "purpose."

Think carefully

about the purpose of your gift.

- Yes, ma'am.
- Yes, ma'am.

Next time,

I look forward to hearing

all about your gifts.

Thank you for your hard work.

- Thank you.
- Thank you.

- Excuse us.
- Sure.

Let's go there.

Can I have a word?

I've been observing the three of you

and your attitude during the class.

To be honest,

you three have surprised me

with the number of problems you have.

So I asked a friend of mine

to show you
the fundamental basics of service.

You three will be apprentices for a day

to physically grasp
the true meaning of hospitality.

Do you understand?

Good morning. We'll be helping you
with your move today.

- Please advise.
- Please advise.

- Please come in.
- Thank you.

Not like that. Pull this way.

Then you do it.

I'll leave the rest to you.

Please take these new socks.

- You can't sit like that.
- Sit sideways.

Excuse me, may we take our lunch break?

- Please do.
- Thank you.

Thank you very much.

- Please.
- Let's rest.

I really don't understand it at all.

Floors are supposed
to get dirty while moving.

Just have someone clean them up after.

Ms. Kimura totally has it in for us.

I don't see how this relates
to omotenashi at all.

You should pay more attention
in class like Bo-hao and me.

I'm sorry.

I must be wrong,

but you texting your boyfriend

is exactly why we're being punished.

He's not my boyfriend.

Boyfriend or love interest, I don't care.

But I know what I saw.


You don't understand anything.

What don't I understand?

Everything you have

is because of your dad.

What have you ever accomplished
by yourself?

If you were doing so well in America,

why did you come back?

I heard that your restaurant
in New York failed.

Your dad told me.



I'm so tired.


- Mi, it has been a while!
- Nice to see you.

It has been a while.

Is it really you, Charles?

You think he has changed?

Are you well?

Can it be? Is this real?

- He's a big boss now.
- I cannot believe it.

Is there anyone else we know coming?

Yes, Suzuki and Tsukagoshi.

This way. Suzuki, Tsukagoshi!

Sorry to interrupt.

Today is the rowing club's
50th anniversary.

I'm glad that so many people showed up.

The original agenda was

to have everyone come up
and give an update.

However, since everyone is so old now,

I'm afraid we can get too talkative.

So I think we'll just select a few people

to speak for all of us.

Why don't we start

with Charles!


My Japanese is not
as good as it used to be,

so please excuse me

if I say something funny.

After graduation,

I've come to Japan
on numerous business trips.

I've been to Tokyo

and even Biwa Lake.

Every trip to Japan

reminds me of our old days
in the rowing club.

The funny thing is

the memories that really stick with me

were the nights cooking ramen

instead of the races.

What amazing ramen that was.

It was just plain ramen but so delicious.

As we all get older,

I've come to believe that

in our lives, we will only encounter

people we need to encounter

no matter how far away
we started out from each other.

There may be some people

who do not like me.

There certainly are such people.

I really believe that the reason
you are all in my life

is because we were destined to meet.

Thank you all for being in my life.

I'm grateful for each
and every one of you.

Thank you.

-Rising mist evaporates
-Rising mist evaporates

-Ripples come and go
-Ripples come and go

-To Shiga, this place
-To Shiga, this place

-We bid farewell for now
-We bid farewell for now

My coworkers and classmates will sit here.

No, this isn't okay.

We can't seat them at the same table.

Why not?

Iijima and Takeuchi dated before.

What? But isn't Iijima already married?

That's why it's not okay.


So shall we split the table?

Can you do that? Sorry for the trouble.

So the name is...

- Iijima and Takeuchi.
- Mr. Iijima and Mr. Takeuchi.

And the menu for the day...

Can we change the menu
from Japanese to French cuisine?

Wait, why?

Why are you asking? I told you.

My parents think it's more formal.


I've told you many times before.

You never pay attention.

She's always like that,
only thinking of herself.

Then, what should we do?

Okay? French.

- Okay.
- French it is then.

He's asking us
if we can change to a French menu.

He wants to change to a French menu.

Change, okay?

- Okay.
- Okay.

I'll leave the rest to you.
Something has come up.

- Excuse me.
- Please.

Good, French it is.

The buyers are worried

about the rising costs of renovations.

So if they ask about the budget,

talk around it

and focus on the positive things.

Okay, understood.

In this market, you have to be unique.

And Bright Moon Hotel is such a place.

So please come take a look.

In this market, you have to be unique.

And Bright Moon Hotel is such a place.

So please come take a look.

We look forward to it.
Please take us to visit sometime.

Please take us to visit sometime.

My pleasure.

Hold on.


May I have a word?


We shouldn't let them
change to French cuisine.

Let's discuss this tomorrow, okay?

Naoko decided to have Japanese cuisine.

We've confirmed with the chef already.

Aren't we supposed to put ourselves

in the customer's shoes?

How are we going to explain this
to the chef?

Then you have to tell the chef.


You have to tell him in Japanese.


I've never rowed before. I want to try it.

Then let me arrange it.


I heard from your mom that
you want to open your own hotel.


So I thought,

"If I came to Japan

and could stay
in a similar hot spring hotel,

I would be in heaven."

So you came here because of that manga?


Yes, I really think that

it would be best
if the hotel is close to the shore.

Just like Bright Moon Hotel.

In Hualien?

If you go home now,

I bet your mom would be very happy.

But no one

would invest
in this kind of business now, right?

Not necessarily.

When you're ready, let me know.

Who knows? Maybe I'll invest in you.

Are you serious?

Then I must hurry
and find the best location

like Bright Moon Hotel.

However, there are so many things to do.

What is it?

Where did you go last night?

I went to research birdhouses.


Didn't Rika say

she wanted to keep
Bright Moon Hotel as it is?

I heard that if you put up birdhouses,

there will be fewer insects.

1979 C

Is there anything else?


Every time I came here during college,

I stayed in this room.

I was just thinking that

after the renovation,

this place would feel
completely different.


Come here.

Come here.

Here. Cut it.



Can I try?

I bought a handkerchief.

I see.

What were you thinking
when you purchased it?

Well, my grandma likes red flowers.

Did you find what you were looking for?

If I couldn't find a shop
with what I was looking for,

I thought it was okay
that it didn't have red flowers.

I would just buy a different one.

So I am very happy to find one
with red flowers.

Why were you happy?

Because the shop owner
made me feel she really cared.

Next up, Jacky.

I bought chocolate.

And your reason?

Because we only had a 1,000 yen budget.

And I'm not interested in stationery.

While with food, anyone can eat, right?

There's no right or wrong, but...

Have a look at this tuna.

- Excuse me.
- Yes.

I'd like some tuna.

Me too.

Sure, thank you.

We got two orders for tuna.

French cuisine.
I was wondering if you could...

I was wondering if you could...

I was wondering if you could...

I was wondering if you could...

- Wondering if you could...
- Wondering if you could...

I'm not really that into shopping.

In Taiwan, I can buy
everything I need, you know?

Why are women so into bags?

I wonder why.

Do you like bags too?

Are you going to buy one for me?

- If you want.
- You don't need to.

You already bought that expensive hotel.

I could never have imagined
you would become so rich

back when we were just students.

Me neither.

You were always wearing the same shirt.

But you were determined to be better

than those who were born with everything.


Maybe that's why Takuji
and I became friends

because he had those qualities too.


Who could have imagined
he would've passed away so early.


Is everything really okay?

I mean what Jacky was saying,

buying a hotel with no future.

What really is the future?


What do you think it is?

Why are you asking this all of a sudden?

Back in the day,

why didn't you marry me?

What's the point of asking this now?

It has been decades.

It's okay to ask now, right?

Back then, I thought
I understood everything.

But the closer you get to life's end,

the less you understand about anything.

Does that make you feel confused?



Men want to understand everything.

While women, if we don't understand,

we just let it be.

That's why we have children.

Is that so?


Three months ago,

I found out I have cancer.


It has spread a lot already,

so I decided not to do chemotherapy.

Why not?

I wonder why.

Don't be like this.

Life is unexpectedly short.

Why didn't anyone ever tell me this?


After you quit,
everyone really misses you.


"Why did Rika quit?"

Everyone keeps asking me that.

Why do they ask you?

I don't know. I wonder why.

Is everything all right?



Didn't you quit
because you wanted a change?

It's interesting.

I can be free to do things I couldn't do

while I was there.

Besides, it's our family business.

And recently, we've been working
with a Taiwanese company.


Are you able to use your Chinese?

- Yes.
- Really?

It's good to know
past experiences can still be useful

even when things are different.

You were always dependable.

I graduated from Mr. Okada.

I see.

I'm going to be a dad soon.

My wife and I were going to give up.

I see.

I thought you would
find out sooner or later.

Thank you.


What are you doing?

Do you really want to know?

I'm not interested.

You're so negative.

What did you say?

- What are you guys doing?
- She's drunk.

I'm not drunk.

It's really windy. Hurry inside.

Let me help you.

You ordered expensive wine.

Then you asked to go dutch.

What a cheapskate.

You said you and your wife
had no sex life. Liar.

Why her?

She's ugly.

Who's ugly?

His wife.

Then it's good you broke up, right?

It's not good.

Why not?

He lost nothing,

but I gave him my everything.


Aren't you haunted the same way?


She's drunk.


What? An affair?

There must be some problem.

- I don't see any problem.
- For her,

suddenly, you can buy anything with money,

except for what you really want.



Let me tell you

why Naoko is marrying that man.

It's because he is dependable.

He might not be as rich as you,

but compared to you,
he's much more reliable.

Rika, that's enough.

Bo-hao, I'm hungry.

Let's find something to eat.

Your hands are nimble.

Did you forget I blew up a restaurant?

When you were little,

what did you want to be when you grew up?

I don't know.

Baseball player?

An astronaut?

I really wanted

to be a manga artist.

I can totally imagine that.

I just love Japanese manga too much.

I would even order videotapes of anime

and make subtitles for them.

Subtitles on videotape?



There was a subtitle machine at my school,

so I would sneak in after class,

synced the two tape machines
through the subtitle one,

and subtitled line by line.

You really are an otaku.

In Japan, otakus are cool okay?

Who are you fooling?

I'm serious.
If you don't believe me, just ask Rika.

She passed out.


should be nicer to her.

After her dad passed away,

she quit her job to help her mom.

It has been hard for her.

Do you like her?



Sleep where and when you want.

It feels amazing, don't you think?

You'll catch a cold though.


Do you want some?

Do you want some?

Is it good?

Jacky made them.


It's true.


Hi, I'm here for the delivery.

- Please hold your sleeves up.
- Yes.

- A little bit more this way.
- Sorry.

- Ready?
- Let's move it a bit more.

- Let me.
- Thank you.

May I ask why you become
an omotenashi instructor?


That's a good question.

Is it because you like
to take care of guests?

I think it's because...

I am easily afraid of people.

Easily afraid of people?

I'm afraid of many things.

But when I can care about every detail,
it's a lot more relaxing.

Thinking about the needs of others

is sometimes easier
than thinking about your own.

Finished. You are all set.

- Thank you very much.
- Sure.

You all look nice.

Thank you very much.

Now then,

please sit down.

Are you three ready
for the master class in Gion?


I'm so nervous.

There's nothing to be nervous about.


there is one thing
you have to keep in mind.

In Kyoto,

if the host asks if you want porridge,

it means that
they hope you would leave soon.

Do not happily accept and eat it.

The teacher said when we go to Kyoto,

if the host asks
if we want to eat porridge,

it symbolizes their wish for us to leave.

We can't really say yes and eat it.

What a headache.

Sometimes, the Japanese
are kind of two-faced.

Thank you for coming on such a cold day.

Thank you very much.

I have already heard from Ms. Kimura.

Thank you for seeing us
with your busy schedule.

I do not really have anything
to teach you.

This ryokan was passed down
from my father-in-law,

so I moved here from Tokyo
after I got married.

It's an honor to learn

from such an established ryokan master.

We are really grateful.

You are too kind.

Here you go.

Thank you.

So you work together
at the Bright Moon Hotel?

- Yes.
- Yes.

Is that so?

It's really great that

young people like yourselves

share the responsibilities
of running a ryokan.

It's not that big of a deal.

It is a big deal.

I have two children,

a son and a daughter.

Both left here for Tokyo.

They never wanted
to inherit this family business.

So it's a pity that

we'll eventually have
to close this ryokan.

Is that so?

This is such a wonderful ryokan.

If one day I save enough,

I would want such a place.

Thank you.

Thinking back,

I've always wanted family members

or my children to inherit this place.

But that may not be the best for everyone.

After giving it more thought,

if something you treasure
begins to change,

it can be scary.


I might just let things change.

What will change or disappear

is meant to change or disappear anyway.

I'm so sorry.

I have prepared lunch.

I will go and get it.

- Thank you.
- Thank you.

Excuse me.

This is Tai-porridge.

Here you go.

The lunch was amazing.

- Yes.
- Really? Wonderful.

The utensils are beautiful too.

This is Kiyomizuyaki.


Kyoto pottery.

This paint is beautiful too.

You can't really tell
it has been repainted several times.

It looks new, right?

But it is actually quite old.

I see.

Now that you have the porridge
in front of you,

you all should get going.

It really is porridge.

She wants us to leave.

I'm just kidding.

Ms. Kimura warned you
about the porridge, didn't she?

Please take your time.

Ms. Shimizu,

I feel like you are
like a character in Ozu's movies.

My goodness. That's not possible.


Is it snowing?

It's really cold today.

This could be this year's first snow.

Thank you.

Thank you so much for everything today.

But all I did was chitchat.

I didn't teach you anything.

You have been most helpful.

Come back to visit again.

Thank you.

- Thank you.
- Thank you.

You guys go ahead.

I have to take care of something.

I think...

Maybe I should reconsider the marriage.


We have been fighting a lot

since we decided to have the wedding.

Because of the venue change?

I always discuss everything with him.

But he decided everything
without letting me know.

All on his own.

Why not a Japanese menu?

This is a traditional wedding.


French is not necessarily the best.


If we get married like this,

I doubt if it's going to be fine.

Sorry to bother you with this.

I can't talk to my parents about this.

Thank you.

It's sweet fish.

You're really good at this.

- Pose!
- Okay.

Sorry to keep you waiting.
This way, please.


How about if we pull your hair
back on both sides?

Can we take a break?

I'm so sorry.

It's all right.

You must be tired from all this.

I've never been married,

but it seems the brides

are always so tired on their big day.



Can we talk?

It's very sweet.


- Myoga.
- Myoga.

I've never heard of it.

I don't know this.

Do you like Charles?


You, Charles.

Me, Charles?

If I had never met you,
I don't know where would I be

Teresa Teng.

Do you know of him and me?

I kind of guessed.

We broke up a long time ago.

I was going

to turn down his offer.


he said this will be the only wedding held

before selling off the ryokan.

And after seeing the ryokan in person,

I couldn't forget how beautiful it is.

Selling it off?

If I'm going to call everything off,

I really don't know what I should do.

I'm sorry.

I feel bad

for having you all work for free.

I'm sorry.

What do you mean by "free"?

The wedding.

And call off what?

The wedding.


You're back.

Cheers to the new start
of Bright Moon Hotel.

- Cheers!
- Cheers.


And when are you coming home?


A big thank you to everyone

for helping me make the impossible happen.

I'm really happy.

She's really happy
that Bright Moon is reborn

and wants to thank everyone.

Thank you, Charles.

You're welcome.

Thank you, Bo-hao.

The pleasure is all mine.

- And thank you, Jacky.
- You're welcome.

Why should we thank Jacky?

Why not?

Because he's a liar.

What's wrong?

How could you do this to us?

What happened?

Mr. Charles,

what are you going to do with this hotel?

After the wedding,

you are selling it, right?

- What happened?
- What is she talking about?

I don't know.

You don't know?

You lied to everyone here.

What's going on?
Rika, explain what's going on.

From the beginning,
he planned on selling this place.


The renovation and the wedding

are just to attract buyers
and get a better price.

Are you awake?


The medicine has kept you sleeping.

I see.

Until a few minutes ago,

Jacky was here,
but I told Rika and him to go back.

Tomorrow is another busy day.

There is nothing for them to do here.

I'm sorry.

During times like this,

men can't really help much.

You're right.

Don't worry.

I'm so sorry.

I asked Jacky to call your wife

to come and pick you up.



No need.

Why not?

I just want to stay here.

Stay here?

But you can't stay here forever.

It's okay, right?

It's almost the end.


You only have yourself to blame.

How much does my dad know?


you're free now.

We'll give him a few more minutes.

- Okay.
- Okay.


What are you doing here?

I just wanted to see you.

I'm marrying in two days.

What are you thinking?

I still love you.

Have you actually thought this through?

What I really need?

To cherish someone

is to put yourself in their shoes, right?

Even if you can't see or speak to them.

Can you do that?

Biwa Lake

- It's time for us to go.
- Okay.

Thank you all for visiting me.

- Not at all.
- Not at all.

- Excuse me. Farewell.
- Excuse me.

- Take care.
- Take care.

What were you thinking?

From whom did you get this personality?

Your mom?

How would I know?

If you are like your mom,

I guess I don't really understand her.


held a board meeting earlier this morning.

But he knew you were in the hospital.

Huang will probably come
and sign the deal tomorrow.

To sell the ryokan.

Everything has gone
according to his plan, hasn't it?

I trusted him.

Me too.

It's just that with Huang...

He said he doesn't mean to deceive me.

But I think

he just got a little scared.

Scared of what?

The time we have left is short.


A life without regrets

isn't a life at all.

What are your regrets?

My regrets...

I guess I'll think about them
after I'm gone.

I'll leave them to you.

We usually don't appreciate
our parents until it's too late.

Have a safe trip.

- Here.
- Thank you. I'm off.


- Take care.
- Bye.

- Bye.
- Bye.

The original plan for this ryokan

was just a basic renovation.

But in this past month,

after working closely
with the staff of Bright Moon Hotel,

I understood its change and value.

Most importantly,

I understood the meaning behind the ryokan

is more than what's seen on the surface.

The original plan for this ryokan

Jacky, what are you going on about?

I told you that this deal is done.


I want to eat sushi for some reason.

I'll take you.

You'll catch a cold.


When I was little,

my parents were usually busy working.

So when I got bored,

I would come out here alone

to throw rocks into the lake.

One day, my dad found me

and told me, "You can't do that."

He scolded me.

He said,




and flowers.

They all have spirits
residing within them.

We must respect them."

We're not selling the ryokan.


I was hoping someone

would destroy it.


I was hoping someone else could come

and destroy this place.


I couldn't bring myself to do it.


everything is all right now.



Feel free to use the slippers.

- Welcome, please use the slippers.
- Thank you.

- Thank you so much.
- Thank you.

- Congratulations!
- Congratulations.

- Congratulations.
- I'll leave the rest to you.

Smile, please.

Yes, sure. Okay.

I understand,

but I can't make that decision.

Can you hold on for a second?


the customer has
too many requests about breakfast.

Remember hospitality.

Hello, how are you?

Yes. I'm so sorry.

Yes, no problem.

Is there anything else?

Yes, we'll prepare for that.

Yes. Okay. Bye.

You have to put yourself
in the guest's shoes

and not make it harder for them.

Okay, I will go and prepare.

Thank you for your support.

Thank you for your support.

Give me a second.

Should you bring back any gifts?

Please hold the handrails

and step firmly on the escalator.


Yes, I just got back.